"Cc questions about 1-2 drops of water in tray after dispensing. Normal. Air in lines can push water out after dispenses. Thats one reason the tray is there under dispenser. All normal. Leveled unit. If customer needs more leveling or to ever move fridge, will need to put right leveling leg up. Can check owners manual. Removed plastic by UI. Tested. All functions and unit is working normally. Op Test Ok."

"Cc questions about unit, had sheets wrap around agitator. Let customer know it could have got at a wrong angle or too much clothes then it wrapped around. Make sure to not overload or just stuff clothes into unit and using the correct cycles and options. Customer had clothes in already. Started a normal cycle to test. All components working good. And advancing through cycle. Good. Op Test Ok."

"Cc questions about unit, had sheets wrap around agitator. Let customer know it could have got at a wrong angle or too much clothes then it wrapped around. Make sure to not overload or just stuff clothes into unit and using the correct cycles and options. Customer had clothes in already. Started a normal cycle to test. All components working good. And advancing through cycle. Good. Op Test Ok."

"Replaced main control, ran through test mode. Good. Went over the 2 step starting process. Which I believe that is the problem, someone is starting or thinking they starting a cycle or pressing start too many times. Had both customer come out and showed them how to start it and had them try. Unit is good. Op Test Ok."

"Cc unit locked, washed rugs in. F9E1. All the backing of the rugs came off. Was able to get all the debris out. Tested. Unit is running properly now. Advised to now put those rugs in or types of rugs with that backing, customer will be charged if happens again. Unit is good. Op Test Ok."