Cc that unit light was not working and some of the food was thawing but now they put it in a vacant home and unit is working fine and they wanted me to verify everything was good. Took temps in u it and ff section was at 40* and freezer was at 9* but u it was in defrost mode. Waited until unit started running and it was running fine the lights are working as well and good frost pattern. Issue couldve been that freezer door was not closed all the way causing warm air to get in and freeze the switch closed and them thinking light was not working. Unit as of now I cant find any issues with it everything is working as should. Recommended customer to monitor for now.

"Replaced damper, tested in diagnostics. Good. All test Op Test Ok."

Cc that damper is really loud when opening g and closing. Verified will need damper replaced ordering part.; ordrng 1 WPW10594329 (Damper)

Cc that they had ice buildup on bottom of freezer. Verified and found drain tube clogged up. Cleaned out drain tube and steamed out evaporator drain as well opt test good.

"Cc that cant open door to get clothes out and unit will not work. Confirmed, control board is not operating. Getting 120V. Check ohms on drain pump. Showing 8ohms. Drain pump shorted control board. Will need new control and drain pump. Cust will call whirlpool to see if they help with repair .; ordrng 1 W11419051 (Control) and 1 W11396717 (Drain pump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"