Appliance Repair in Amherst, Ohio
for Amherst, OH
LYNN - Amherst, OH
After checking out my oven, the repairman said a whole downdraft had to be replaced. I had called him for a vent repair. My oven was in total working order prior to the service call minus the vent. When he put it together it no longer worked. He wasn't sure what he did to it, so it took him quite a long time to fix it . I heard the vent going and asked him about it because he said he couldn't fix it. He said it was working and I didn't need a whole new downdraft that would have cost hundreds. Makes me wonder if I hadn't told him the oven didn't work if I would have been stuck for an expensive part that I didn't need.
Response from Fred's Appliance Service:
Hi Lynn! Thank you so much for your note. We will be calling you shortly to discuss and further address your concerns. Thank you! Speak soon. -The Fred's Team
ice maker III
ARTHUR - Amherst, OH
Great service man
GLORIA - Amherst, OH
DIANE - Amherst, OH
Paul arrived in a timely manner and took extra special care on instructing us as to the best use of our new appliance and its special features. We needed the hands on instructions. Thank you Paul for your patience.
Good Service Rep Schedule Was "Unfortunate"
KAREN - Amherst, OH
I think Paul is a well qualified representative and did well in his work. The appointment thing was not his fault but it was something that shouldn't have happened.
KRMF706ESS01 KITCHENAID REFRIGERATOR , Cleared and resolved defrost drain clog, op test ok.; Job Cmpltd,
MVWB980BW0 MAYTAG WASHER Unit is having leaks, seal and bearings are fine, issue is due to two factors, improper tub ring seal and fault in valve log regulating pressure causing overflow of dispensers, ordering tub ring and valve log; ordrng 1 W10853723 (valve) and 1 WPW10550152 (ring-tub)
WTW8000BW0 WHIRLPOOL WASHER Unit has latch issue, repeatedly flashes du code, per tech sheet this caused by faulty latch, customer has extended warranty through Lowes, customer to call and have dispatched, delay ordering until resolved; ordrng 1 WPW10619844 (latch),
KUDS30IVBL0 KITCHENAID DISHWASHER Replaced latch assembly, stays latched now, op test ok.; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.