Appliance Repair in Amherst, Ohio
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for Amherst, OH
Will to resolve the issue.
DENNIS - Amherst, OH
Service Has Been Good.....people on Service Desk have been great to deal with and were sympathetic to my frustration on need for multiple calls
DALE - Amherst, OH
Service has been good; however, it took 6 service calls to resolve issues. Initial issue was Icemaker Cooling Unit not working which was replaced on 2nd call and then next 4 service calls for Ice Crusher/Dispenser not working and on the last call the Motor was replaced. I think water got into motor from initial issue and then Crusher/Dispenser Motor become an intermittent issue as water was probably freezing/seizing up the motor sometimes...finally had to take videos over a week to highlight interment issue and out of 6 days it only worked one day on Thursday from Sunday thru Friday....so far so good, everything seems to be working great now. Thank god I had Extended Warranty on this Kitchen Aid Refrigerator or I would not be really happy with K.A. or Fred's, Technicians and Desk personnel were very easy to work with and would still recommend even with 6 service calls it took to finally fix issue.... Dale Willams Amherst, Ohio
Response from Fred's Appliance Service:
Hi Dale, Thank you for taking the time to submit your feedback; we truly appreciate it! We do our best to repair appliances in as few trips as possible. However, sometimes appliances can be tricky and additional trips to the home may be necessary. We are happy to hear that your unit is back up and running and that you appreciated the service provided by our technicians and office personnel! Have a great week! The Fred's Team
ASHLYN - Amherst, OH
The technicians were knowledgeable friendly and very helpful .
DENNIS - Amherst, OH
my aunt said they were great thank you
MARRIANE - Amherst, OH
Friendly, Professional, Top Notch Service Call
LENORE - Amherst, OH
DAVE - Amherst, OH
JOSEPH - Amherst, OH
Technicians Mac and Gabriel were professional and courteous - thanks for the great service!
JAMES - Amherst, OH
kenneth - Amherst, OH
MED7500YW2 WHIRLPOOL DRYER Found only 120 volts feeding, no 240 between L1 and L2. Advised customer to have electrical checked
WOD51ES4EB00 WHIRLPOOL RANGE Replaced fixed thermostat. Tested unit. All tested ok.; Job Cmpltd
JGB750EEF2ES GE RANGE Installed temperature sensor in range. Tested range=operating properly.; Job Cmpltd GFE27GMDFES GE REFRIGERATOR Replaced evaporator fan in refrigerator. Tested refrigerator, operating properly. Put down water mitigation mat.; Job Cmpltd
WOD51ES4EB00 Whirlpool Range Found open fix thermostat. Office to order thermostat.; ordrng 1 W11034459 (thrmst-fix)
MAV5758EWW WHIRLPOOL WASHER Found transmission not engaging correctly. Set down mitigation mat. Office to order transmission assembly.; ordrng 1 35-6615 (ht trans s)
JGB750EEF2ES GE RANGE Customer complaint is that items on separate racks are not cooking evenly in multi rack convection. Unit has a pulsing fan feature that keeps it from having hotspots and will not run while flame is lit. Temperatures are 25 degrees out of tolerance, according to GE TAG. Office to order temperature sensor.; ordrng 1 WB20K10027 (range temperature se)
GFE27GMDFES GE REFRIGERATOR Found evaporator fan seized, causing no air flow to circulate in refrigerator. Office to order FF evaporator fan.; ordrng 1 WR49X25197 (EVAPORATOR FAN)
WRT518SZFW00 WHIRLPOOL REFRIGERATOR Found frost on top center of freezer. Per Whirlpool Tech line, put silicone in mounting holes on top of freezer, and under corner brackets. Customer is still not satisfied and wants unit replaced.; Job Cmpltd
WOD51ES4EB00 WHIRLPOOL RANGE Replaced thermal fuse in range. Tested range, operating properly.; Job Cmpltd
MVWB765FW2 MAYTAG WASHER Replaced user interface and control. Ran washer through calibration and test cycles, operating properly
WRT518SZFW00 WHIRLPOOL REFRIGERATOR Replaced freezer door on refrigerator. Set down water mitigation mat. ; Job Cmpltd
WOD51ES4EB WHIRLPOOL RANGE Found oven door locked, and thermal fuse open. Took picture for proof of purchase and model number. Cannot get serial number until thermal fuse is replaced so door can be opened. Office to order thermal fuse.; ordrng 1 W11025102 (fuse-thrml)
KRMF706ESS01 KITCHENAID REFRIGERATOR Installed auger motor in refrigerator. Tested, dispensing ice properly.; Job Cmpltd
MVWB765FW2 MAYTAG WASHER Found a stuck key on user inter face. Also, not going through diagnostics. Office to order user interface and control.; ordrng 1 W11135393 (UI) and 1 W11195970 (CONTROL)