Appliance Repair in Ashtabula, Ohio
for Ashtabula, OH
SHIRLEY - Ashtabula, OH
He was very thorough, polite, and friendly. Explained things and let me know where I can contact if I have any other problems.
Terrible customer service
Nancy - Ashtabula, OH
We made our appointment to have our dishwasher fixed and the appointment was scheduled for Wednesday between 2-5. After waiting I was called at 5 by the technician who said he was running behind and would not be able to make it. He wanted to reschedule for Friday morning and said he would be there before noon and that the office would call to confirm on Thursday. I never received a call so I called to confirm. When I called to confirm the office said that again he would be there between 2-5, this is not what was told to me by the technician. Now not only was my day ruined but I had to reschedule an appointment for my son that was very important. When Friday came I was called by the office and told that my technician was sick and they would need to reschedule for Tuesday. Needless to say I was very upset and was not willing to wait. When I called the office to discuss this with them I was told that they would be able to fit me in with another technician but would not be able to provide me with a time so I spent my entire Friday waiting for a call. I never did get a call, they just showed up so it was a good thing I stayed at home. The technician finally arrived at 5. After all this waiting the job only took 10 minutes!! I would not recommend Fred’s to anyone!!
Response from Fred's Appliance Service:
Good Morning Randy, Thank you for your review. We are going to take full responsibility for this perfect storm. We had an issue with tech illness on FRI that directly affected you and 2 office staff on MON that directly affected you. We're very sorry for this less than stellar experience. This is not normally how our team operates. We will be calling you shortly to discuss. Thank you! -The Fred's Team
ROBERT - Ashtabula, OH
Ed - Ashtabula, OH
this tech. was very knowledgeable of the product
RONALD - Ashtabula, OH
This is the second time Fred's has come to our home to work on our oven. The repair was accomplished in no time. I will use them again.
NTW4516FW2 AMANA WASHER Found motor unplugged reset connection op test ok; Job Cmpltd WRT519SZDW02 WHIRLPOOL REFRIGERATOR Found unit at -15 in freezer and 30in fresh food need to order comtrol; ordrng 1 W10884375 (contrl-box)
MVWC200XW2 MAYTAG WASHER Installed all parts pump is cracker and leaking need motor and pump and shfyer ; ordrng 1 WPW10006355 (actuator) and 1 WPW10006416 (motor-drve) and 1 WPW10276397 (drain pump assy)
WTW4616FW WHIRLPOOL WASHER Installed all parts op test ok; Job Cmpltd
WRS322FDAM04 WHIRLPOOL REFRIGERATOR Found freezer at 0 and fresh food at 37 unit is not making ice found no service pointers either. Cust to let us know ; Job Cmpltd
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.