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for Aurora, OH
great service and on time
Cliff - Aurora, OH
everything about the service was exactly like you would expect. I do not know how you would improve the service.
Tanya - Aurora, OH
They were very informative
Mike - Aurora, OH
would use again
Professional service, reasonable price
Judy - Aurora, OH
Diagnosed problem and resolved.
Excellent warranty service!
Wayne - Aurora, OH
This was the third time they came to fix the problem and this time they got it fixed.
Ellenor - Aurora, OH
Wish it would have been fixed the first time.the service men were very polite, cleanly, and would have them come back again thanks
took 3 times to get it corrected
Ellenor - Aurora, OH
Ot took 3 times to get it repaired correctly. I'm praying this time works. the two repairmen that came twice were very courtesy.
Response from Fred's Appliance Service:
Hi Ellenor, Thank you for taking the time to submit your review. We apologize that it took a few trips to get your appliance up and running again. However, we're so happy to hear that it is repaired. Brian is a fantastic technician and we are glad that he was courteous! Thank you, The Fred's Team
Employees were very nice.
Patrice - Aurora, OH
Mike - Aurora, OH
Brian was knowledgeable about repairing our ice maker and was able to fix the problem quickly.
Outstanding couple of guys very professional and neat
Tony - Aurora, OH
REFRIGERATOR KITCHENAID KBBL206ESS01 "Found i/m off, turned on, cycled and filled, op test ok"
DRYER MAYTAG MEDB835DW4 "Ran unit, making a thumping sound, removed glue from roller track, op test ok"
KITCHEN KITCHENAID KDTE234GPS0 "Ran diognostics, no codes, watched cycle, water temp after fill, 80deg, suggest running hot water in sink before starting unit, no codes at end of cycle, heater working, unit working as designed, suggest using rinseaid. Op test ok"
WASHER WHIRLPOOL 11027062600 "Cc unit making loud noise when washingRan diagnostics test, all passedTested suspension rods, bouncing a bitRan test load with 6 towels, when in medium spin, basket bouncing all around hitting floor and unit lid panelNeeds suspension rodsCustomer paid parts and service; ordrng 1 W10820048 (suspension73.22), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE KITCHENAID KODE500EWH01 "Ran diognostics, f1e1 relay bd failire, f1e0, ui failure, cleared, codes returned, connections good, per tech sheet needs ui and manager, per pointer needs ui kit, parts under 5yr warr; ordrng 1 W10916776 (UI KIT) and 1 W11179310 (MANAGER29870)"
WASHER AMANA NTW4516FW2 "Customer complaint that unit is not starting, unit was unplugged, plugged unit in, drain pump started, canceled cycle, ran diagnostics, no error codes found, started normal wash cycle, unit filled and began washing, unit is operating as designed, outlet unit is plugged into has an open ground, advised customer that they need an electrician to correct power supply"
DBL WALL OVEN FRIGIDAIRE PLEB27T8CCB "Installed upper oven relay bd and upper oven bake element, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWB835DW3 "Installed new control and user interface , op test good"
REFRIGERATOR KITCHENAID KBSN608EPA00 "Customer complaint of burning smell, found a piece of foam touching defrost heater and burning when unit goes into defrost, adjusted foam so it is not touching defrost heater, op test good , called whirlpool safety spoke to Laura file number 7723559736"
DBL WALL OVEN FRIGIDAIRE PLEB27T8CCB "set bake watched unit, found bake element not heating, found end of element burnt, no power to element, needs element and upper oven relay bd; ordrng 1 318022002 (UPPER OVEN RELAY BD252.22) and 1 318255100 (BAKE ELEMENT14157), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWB835DW3 "Customer complaint that unit is not turning on, ran diagnostics found f6e2(communication error) error code, unit needs new user interface and control; ordrng 1 W11112656 (console) and 1 W11170706 (CNTRL)"
DRYER MAYTAG MGDB400VQ1 "Customer complaint of loud noise, confirmed, found idler pulley seized, unit needs new idler pulley , installed dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT 47.83) from stock"