Appliance Repair in Aurora, Ohio
for Aurora, OH
MICHELE - Aurora, OH
MICHELE - Aurora, OH
Review of Work
MARK - Aurora, OH
Very prompt and efficient service
DENNIS - Aurora, OH
Good experience all around
JANAK - Aurora, OH
0 - Tall,-job
WHIRLPOOL REFRIGERATOR WRB322DMBM00 Installed door and name plate, op test ok; Job Cmpltd,
WHIRLPOOL DISHWASHER WDT920SADM3 Discolration in unit due to water, water temp and or soap, Leveled unit, ran diagnostics cold water code, need to run hot water in sink before starting unit, watched cycle, excess soap in unit, cleared,good, suggest using a dishwasher cleaner in unit, op test ok; Job Cmpltd, saved tckt
WHIRLPOOL REFRIGERATOR WRX735SDBM00 , Found i/m stuck mid cycle, receiving 120vac, replaced and cycled, good, op test ok; used 1 W10882923 (ICE MAKER ASSY) from stock, Job Cmpltd,
MAYTAG WASHER MVWX655DW1 Checked over unit, ran diagnostics, no codes, ran recal, good, ran rinse and drain, found water coming from inside wall, need plumber to repairOp test ok; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Job well done. My new fridge/freezer had a defective door. The technician quickly identified the problem (showed me) and ordered the door. I admit the door seemed to take forever to arrive but that was the manufacturer's issue. Scheduling the door's replacement was a breeze (the dispatcher was so nice) and you're given a link to track the technician's progress in real time (and it actually works!). You get a call right before your appointment. The technician, Paul, is polite, speedy, and knowledgeable. Overall, a positive experience dealing with an unexpected issue. I'd use them again.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.