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for Austinburg, OH
Deb - Austinburg, OH
Fred's fulfilled their obligation admirably. Unfortunately, Home Depot's warranty Dept. was horrible. It took almost a month and hours of my time on the phone to get 1 part for the washing machine. The 1st two part arrived in 3 days. The last, Home Depot drug their feet. Fred's was so apologetic. We both kept trying to get the last part shipped. It finally arrived and was promptly installed. Fred's is a good company. Home Depot's warranty Dept. is terrible!
TERRY - Austinburg, OH
After fixing multiple updates needed to our washer it still needed further work and your technician followed through and solved all issues.
VERECIA - Austinburg, OH
Service man was as quick as possible and very thorough. Highly recommended
Response from Fred's Appliance Service:
Thanks for the positive review Verecia! Glad we were able to assist you efficiently. Have a great rest of your week! The Fred's Team
WENDI - Austinburg, OH
Repairman very nice, explained things well. I did not agree with Whirlpool's diagnosis, but he was very nice & helpful.
EWING - Austinburg, OH
Great service from customer to the technician...they fixed my year old oven
nyla - Austinburg, OH
My oven would not heat up. Jeff my service technicians was friendly, knowledgeable, and timely. Even with the delays if parts they did a great job when the parts came in. The front desk that schedules your appointments was amazing they were very helpful when they realized the part had not arrived in my scheduled service date. They rescheduled me for the next day. I would highly recommend them for the service they provide.
Kim - Austinburg, OH
Ben is a great technician! Very nice!
REFRIGERATOR FRIGIDAIRE LGHB2867PFCA Went to install parts from previous diagnostics Parts ordered are not correct. Cc of unit not making ice Removed ice maker Found water fill iced over Steamed out tube Ran manual water valve test ... ( Test 55) Ran 32 oz of water from it OP TEST OK at this Time Advised to give it 48 hours for ice Customer to call after 48 hrs if unit is not making iceWould like BM to come back if issues persistCustomer still has possession of parts
REFRIGERATOR FRIGIDAIRE LGHB2867PFCA Found no ice condition. No water in ice maker. According to customer update done by Sheelatz. Ran diagnostics with techline need to replace fill tube and apply permagum to any and all air entry points. Reschedule at customer request ; ordrng 1 241844403 (water fill chute k) and 1 241965906 (tube-water) and 1 5303918602 (kit water tube)
WASHER ESTATE ETW4400VQ3 Found drain hose with a hole in it. Needs drain hose replaced. Also needs fill hoses. Cust does not want repaired
DISHWASHER MAYTAG MDB4949SDZ Found debri in drain pump causing issue. Removed plastic piece from cup op test good
WASHER GE GHWS3600F0WW Replaced all parts listed. Op test good
REFRIGERATOR KITCHENAID KRFF507ESS0 Installed new part unit op tested good
WASHER GE GHWS3600F0WW "Customer stated while using machine door lock was acting weird then it quit all together plugged in and ALL lights on console were lit but with no response. Needs main control,console ui pcb and door lock. ; ordrng 1 WH01X23494 (lock module door) and 1 WH12X25837 (PCB UI ASSY ) and 1 WH12X26034 (MAIN CONTROL )"
REFRIGERATOR KITCHENAID KRFF507ESS0 Power supply board doesn’t belong to this fridge I took the part number off of the board in the fridge. The door that was sent has a gray interior this model number does not give the option of a gray or white interior. Re-order freezer door the white is a standard ; ordrng 1 LW10708432 (dor-fip ss) and 1 W10830288 (LED CONTROL )
KITCHENAID REFRIGERATOR KRFF507ESS0 Unplug the unit plugged back in the lights came back on. The seal along the left side of the door is deformed unable to form correctly needs the door with seal; ordrng 1 LW10708432 (dor-fip ss) and 1 W10876598 (NAME PLATE ),
GE WASHER GTW485ASJ3WS Replaced control. Reset personality to number 14 per chart. Started unit on colors cycle unit filled and washed. Op test good customer to monitor ; Job Cmpltd,
MAYTAG WASHER MVWB765FW0 Ran diagnostics. No errors. Customer complaint that she has changed her soap etc with out better results . Advised customer washer was operating as designed . Advised customer to call wlp consumer care for washability issues Issue is with dark colored clothing only. Gray work jerseys and husbands work pants Called techline Tibor File number 7722451438. Techline suggested to use deep fill for every load. And to reduce amount of clothing in the load To continue to use very little soap. Advised customer if this doesnt work to call wlp consumer care at 1-800-253-1301. Washer is working as designed. Also advised cust to go to wlp website put in white residue on clothes for more advise Customer very unhappy with performance. ; Job Cmpltd,
WHIRLPOOL DRYER MEDB765FW0 Unit is running at 25 amps under load. Breaker is 10 deg warmer than other breakers. I explained to the customer that she has a electrical issue in the house and she needs a licensed electrician to repair issue. Customer called wlp to get a concession and they refused. Customer responsible for service call. Customer refused to pay ; Job Cmpltd,
WHIRLPOOL FREEZER WZF34X16DW04 Found unit not cooling. Installed bullet valve unit in a vacume. Added r134a unit came out of vacuum. Needs evaporator,compressor,drier filter extra time. Sealed system tech ; ordrng 1 W10507884 (compressor) and 1 W10858281 (evaporator), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock, schdld next appmnt for 7/20 FRI ! [***],
ge WASHER GTW485ASJ3WS , Installed new lock strike. Ran software update per directions. Unit passed the update. Ran a drain and spin cycle unit ; Job Cmpltd,
KITCHENAID DISHWASHER KDTE104ESS4 Replaced door gasket Op test no good. Small leak on left side. Repositioned inner door ( top right corner inner door trim misaligned). Cycled afterwards. No leaks. Cycled 3 times no leaks. Left leak mat ; Job Cmpltd,
KITCHENAID DISHWASHER KDTE104ESS4 Customer complaint of a small amount of water leaking on left side Installed new replacement top rails and cycled unit. Found unit has deformed gasket at top left corner. Needs door seal ; ordrng 1 W10300924V (gasket), schdld next appmnt for 6/7 THU !,
A407 Maytag Washer Cc that unit will not spin, and leaks from tub Found visible rust hole where water is leaking took pic Found motor humming and basket not spinning Needs inner and out tub belts and motor During look up tub and motor seem to be NLA ; ordrng 1 201674 (MOTOR) and 1 205159 (TUB) and 1 207831 (tub) and 1 211124 (BELT) and 1 211125 (BELT)
AMANA REFRIGERATOR ABB1921BRW00 Found unit not defrosting. Heater and bi-metal check good. Needs jazz bd. Replaced jazz bd. And reset to code. Defrosted unit. Op test good. Unit started before i left laid down water mat and advised customer about checking for leaks ; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock, Job Cmpltd,
MAYTAG WASHER MVWB765FW0 Andrew. Techline. File number 7721797225. Transfer to senior tech robert Ran diagnostics with Andrew and Robert. Washer is performing as designed no service pointers or known issues with this model. Detergent customer is using is 5 times concentrated and i was told this is a detergent issue not a machine issue. Gave customer whirlpool consumer phone number .;
MAYTAG WASHER MVWB765FW0 Replaced water valve. Op test good no leaks; Job Cmpltd,
WHIRLPOOL DRYER WED4815EW0 Found coins and parts of a pearl necklace in between drum and front panel. Removed obstructions Op test good ; Job Cmpltd,
MAYTAG WASHER MVWB765FW0 Found water valve faulty needs replaced. Unit is under a first year warranty Customer called whirlpool and set up service. Dispatch 9906559522. Talked to Priscilla at wlp ; ordrng 1 W11165546 (WATER VALVE ), schdld next appmnt for 3/15 THU !,
MAYTAG WASHER MVWB765FW0 Found water valve faulty needs replaced. Unit is under a first year warranty Customer called whirlpool and set up service. Dispatch 9906559522. Talked to Priscilla at wlp ; ordrng 1 W11165546 (WATER VALVE ), schdld next appmnt for 3/15 THU !, saved tckt [SdLink\305983a.png],
KITCHENAID REFRIGERATOR KRFF507ESS0 ound dispenser dripping after calling for water. Water valve not closing all the way. Found unit is on a reverse osmosis system After removing water filter unit quit dripping. Found door closing properly at this time. Cust concerned about door not closing properly each and every time. Advised cust to call whirlpool if frost continues to develop. Or if door does not close properly. Cust told to increase pressure on system to between 40 and60 psi. ; Job Cmpltd,