Appliance Repair in Bainbridge, Ohio
for Bainbridge, Chagrin Falls, OH
Beth - Chagrin Falls, OH
New Dryer Delivery Damage Repair
Scott - Chagrin Falls, OH
The appointment request and follow up system is a little over the top, in formalities. I had to re-schedule, kind of cumbersome. Also, I know you have to schedule and dispatch techs, but it is just as difficult for the customer to block out 3-4 hours from a work day to wait for a techs window. Work was done expertly, quickly and tech was very professional and polite.
Response from Fred's Appliance Service:
Hi Scott, We appreciate you taking the time to share your review with us! Scheduling can certainly be the trickiest part of our job. We have to keep in mind our customer's time requests, length of time to diagnose and/or repair different units (as well as educating our customers about the repair), and economical routing. We provide three-hour time frames in order to take all of these variables into consideration. However, we are constantly working to improve our scheduling process and will be sure to take your notes to our next evaluation. We are so happy to hear that Brian provided quick, professional, and polite service while getting your dryer repaired! Thank you and have a great week! The Fred's Team
Fred - Chagrin Falls, OH
Extremely and nice service man. Very professional and friendly.
Barbara - Chagrin Falls, OH
Brian was quick to assess the issue with my washing machine and repair it. We were very surprised by the same day service and fast remedy for our problems.
David - Chagrin Falls, OH
The overall experience was great. Easy to schedule and track . Joe was very knowledgeable and friendly. Love working with them
Paula - Chagrin Falls, OH
Michael - Chagrin Falls, OH
Brian was terrific very informative and spent a lot of time with us
Gus - Chagrin Falls, OH
The tech was very friendly and very professional!Clearly knew what he was doing.
Thorough, On-Time, Ease of Setting up Appointment
Ginny - Chagrin Falls, OH
Ken - Chagrin Falls, OH
Took 2 tries but major rebuild is working.
Response from Fred's Appliance Service:
Hi Ken! Thanks for dropping us a line. We very much appreciate it. We're sorry it took 2 tries. Sometimes these machines get the best of us! We appreciate your patience. Have a great week. -The Fred's Team
Beth - Chagrin Falls, OH
Kathleen - Chagrin Falls, OH
Candy - Chagrin Falls, OH
Work done in a timely manner
Danah - Chagrin Falls, OH
Great. Efficient. On time.
Fred’s Customer Service is the best!!
Rebecca - Chagrin Falls, OH
WASHER WHIRLPOOL WTW5000DW1 Cc unit not washing correctly Found cold water trickling in Removed hose found screw filled with debris Cleaned filter and re ran auto test OP TEST OK
RANGE KITCHENAID KSDG950ESS1 "Cc unit making noise after shutting offCustomer states fan making humming noise for extended period of time. Unit already on at 350, cooling fan running and rattling. Shut unit off, let cool down, blower fan shutting off set 140 degrees, unit is operating as designed, expect for excessive fan noise/rattle. Ordering blower fan.; ordrng 1 W11107275 (fan-blwr)"
DISHWASHER KITCHENAID KDTE304DSS0 Cc: won’t start cycleFound drain pump sound like it is trying to turn on but will not. Found standing water inside unit. Removed water. Found glass in drain pump. Removed glass. Ran test cycle. Op test ok
REFRIGERATOR GE PSH25MSTASV "Cc unit leakingFound unit leaked from ice maker fill tube line behind unit. Fill tube came apart due to fill tube and funnel frozen up. Removed ice maker, cleared fill tube and funnel. Reattached fill water line to fill tube, silicone around fill line entry port on back on unit. Cycled ice maker. Op tea good."
REFRIGERATOR KITCHENAID KBFO42FTX00 Installed water inlet valve and ice maker. Steamed drain clear and cleared freezer of ice build up. Op test good.
REFRIGERATOR JENN-AIR JFD2589KES Cc: not coolingFound compressor not running. Pulled rear cover. Compressor extremely hot. Hooked to compressor tester. Found compressor not running. Needs compressor and dryerCustomer does not want to repair at this time
COOK TOP JENN-AIR JGD8430ADS Cc front right burner igniter moving To install new burner but screws are stripped out and would need to replace all 4 orifice holders and screws because all screws are rusted out.. customer wanted quote to what that would cost additionally to today built est EST only on remainder of bill ; used 2 SHIPPING (SHIPPING AND HANDLING) from stock
REFRIGERATOR KITCHENAID KUDF204ESB00 Cc unit not turning on Found control powering on then off when moving drawer in and out Found wire harness to have several splices Reconnected wires and got UI to stay on but control not making selections Needs wire harness and controlsEST only
REFRIGERATOR KITCHENAID KBFN402ESS01 "Installed new control and led module, op test good"
WASHER MAYTAG MVWB725BW0 Installed customer supplied lid lock Ran test cycle OP TEST OK
REFRIGERATOR KENMORE 596.752394 "Cc unit not coolingFound freezer evap frosted over, ran force defrost, heater turned on, defrost circuit good. Unit still cooling while in force defrost. Unit needs new jazz board. Replaced jazz board using truck stock. Defrosted evap. Op test good.; used 1 WPW10503278 (MUST RETURN**CORE*CNTRL-ELEC) from stock"
REFRIGERATOR WHIRLPOOL WRS321SDHB02 "Customer complaint that unit is not dispensing ice, found Klondike box jammed in ice chute, removed, unit dispenses ice, unit is operating as designed"
REFRIGERATOR KITCHENAID KBFN402ESS01 "Customer complaint that lights are intermittently not working, confirmed, unit need new led control and light module ; ordrng 1 W10908166 (module) and 1 W11368839 (CONTROL )"
WASHER WHIRLPOOL WTW8500DC0 "Customer complaint that unit is not starting, confirmed, no buttons working on user interface , diagnostic led is not lit on control, unit needs new control, customer does not want repair ; ordrng 1 W10812418 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER KITCHENAID KDTE304GPS0 Cc of white soapy water leaking from left corner Ran multiple runs and could not duplicate a leak ran an almost full cycle still no leak Repositioned door gasket and turned down the jet dry selection Advised customer to watch
WASHER MAYTAG MVWX700XL1 Cc of noise Found gearcase to be loud when hand spun Needs gearcase EST only
DISHWASHER KITCHENAID KUDE70FXBL5 Cc of unit not powering on Found unit getting 120v control Reseated connectors and unit Turned on Ran test cycle and button test OP TEST OK Estimate If happens again
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Installed evap fan harness. Advised customer to allow 24 hrs for temps to return normal before restocking. Op test good.
REFRIGERATOR KITCHENAID KBFO42FTX00 "Cc unit leaking on and off and ice sticking together.Found ice cubes in ice bin fused together, this is not a cooling issue as customer thought, bottom of container a single ice block, ice maker is leaking into bin. This unit has 2 separate issues, also found freezer evap drain frozen over. ; ordrng 1 WP2307650 (valve-inlt9616) and 1 WPW10277450 (icemaker17158), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER KITCHENAID KDTE304GPS0 Cc of no heat when drying Ran diagnostics found error for heater circuit Rant auto test heater kicked on Replaced control Ran auto test OP TEST OK
REFRIGERATOR MAYTAG MFC2062FEZ01 "The unit will randomly shut off customer will manually turn it back on and a work phone unfortunately the unit wasn’t displaying any issues at the time so I cannot properly diagnose the machine estimate only possibly the control; ordrng 1 WPW10677146 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR GE GSH25JFTAWW "Cc of no cool Found unit to have no frost pattern and amp draw at .5amps Also found heater open Needs heater, evaporator and filter drier sealed system repair EST only"
DRYER MAYTAG MED6630HC0 Installed panel and console OP TEST OK
WASHER WHIRLPOOL MVWB765FW3 Cc of rust on soap drawer Found unit to have brown build up on rail of soap dispenser Replaced Ran test cycle OP TEST OK