Appliance Repair in Bainbridge, Ohio
for Bainbridge, Chagrin Falls, OH
Happy with service
Cassandra - Chagrin Falls, OH
Dan was helpful and efficient at diagnosing and fixing my oven. Would highly recommend.
Scott - Chagrin Falls, OH
Brian was great. Diagnosed the problem with my ice maker in in just a few minutes and gave great advice on how to get the manufacturer to step up and provide the needed repair part for free. Saved me a ton of money!
Jeffrey - Chagrin Falls, OH
Excellent and professional and HONEST service!
Barbara - Chagrin Falls, OH
James - Chagrin Falls, OH
Timothy - Chagrin Falls, OH
Had repairman out twice in 72 hours. Fridge still not working and it’s less than 3 years old, still under warranty
Response from Fred's Appliance Service:
Hi Timothy, Thank you for sharing your review with us! We are so sorry to hear that your refrigerator still is not cooling. I do see that we have scheduled your follow up service. We have made plans for the technician to reach out to the proper support so that we can figure out what is causing the unit to fail. We apologize for the continued troubles and we will be sure to get this resolved as soon as possible! Thank you! The Fred's Team
Matt - Chagrin Falls, OH
Great service. Brian did a great job
Cathy - Chagrin Falls, OH
Would prefer an actual appointment time with smaller window
Response from Fred's Appliance Service:
Hi Cathy, Thank you for dropping us a line! Scheduling is certainly one of the most challenging aspects of our industry. When scheduling our appointments, we must keep in mind the length of time a repair and/or diagnostic must take, average traffic patterns, and the route from one home to the next. There is a lot to consider so we offer three-hour timeframes so that we can arrive during the expected time. We appreciate you sharing your feedback with us! Thank you! The Fred's Team
Diagnosis only. Quick and easy. Pleasant phone operator and access to past records are big pluses.
Darby - Chagrin Falls, OH
Lynda - Chagrin Falls, OH
I was very impressed with the customer service responses, ability to follow the tech on line and Jason’s work.
Donna - Chagrin Falls, OH
Perfect except most repair people wear booties when they come in my house. It was wet yesterday and would have appreciated this consideration.
Response from Fred's Appliance Service:
Hi Donna, Thank you for dropping us a line! We understand how important it is to respect our customer's property and do provide booties to our technicians. We apologize for this mistake and we will certainly look into this to make sure this doesn't happen again. We are so glad everything else was perfect! Thank you! The Fred's Team
Great Service and Technician
John - Chagrin Falls, OH
Fred's Service provided great service to repair my two-month-old Maytag dryer. The blower fan cracked and my technician identified problem, ordered part and rescheduled service days later. I would highly recommend Fred's Service for all your washer/dryer repairs.
Maryanne - Chagrin Falls, OH
Bernadette - Chagrin Falls, OH
Jason was very Professional and courteous. He showed up when I was expecting him, and was able to diagnose the problem quickly and fix it.
Andrew - Chagrin Falls, OH
REFRIGERATOR KITCHENAID KFIS29BBMS00 Installed water valve. unit had low water pressure. Pulled water filter. Op test ok
GAS SLIDE-IN WHIRLPOOL GW395LEPQ02 "Installed new gas valve, op test good"
WASHER WHIRLPOOL WTW5000DW2 "Installed gearcase, wash plate, and hub. Unit still making noise. Checked all my bolts. Everything is tight. When basket was out could not see anything that could be rubbing. Spoke with BJ. Advised him of all work done. Only parts that could be causing it at this point are the motor or tub. Needs motor and basket; ordrng 1 W10752719 (basket) and 1 W11283592 (motor-drve)"
RANGE WHIRLPOOL MEW9627FZ02 Installed control. Temp calibration is set at 0 for both ovens. Ran test bake on both ovens to 400 degrees. Tested temps throughout the preheat. Unit stayed right around temp displayed. Lower oven is roughly 7 degrees off and upper oven is roughly 3 degrees off. Customer is ok with that. Op test ok
REFRIGERATOR MAYTAG MFT2976AEM03 "Cc of noise and frost build up Found freezer evap completely frosted over Had to defrost to access wiring and bimetal Ohmed bimetal found to be within spec but not getting power from control Ran defrost test and found bimetal not receiving power Needs control ; ordrng 1 WPW10589837 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
COMPACTOR WHIRLPOOL GC900QPPB6 Cc: noise when going upfound when unit gets to the up position it continues to try and go up. Needs on/off switch and limit switchWhirlpool put the model number in the serial and model number locations ; ordrng 1 WP777811 (switch-dir) and 1 WP9871824 (switch-off)
WASHER WHIRLPOOL WFW5620HW0 "Cc unit installed needs checked/correctedCustomer needs installed looked at behind units states the venting tube for dryer is contacting the washer water lines and dryer gas line. Would like rerouted to alleviate contact with other lines/hoses. Customer stated Snow bro’s. Told him install is fine and won’t come back out to evaluate. Units are stacked in small closet space, will need moved out together or unstacked, and venting and lines manipulated as units are moved back in. Will need 2nd tech,
GAS SLIDE-IN WHIRLPOOL GW395LEPQ02 "Customer complaint that oven is not heating, confirmed, found bake valve solenoid out of range, unit needs new valve; ordrng 1 WP9763716 (valve-gas), used 1 SHIPPING (shipping and handling) from stock"
WASHER WHIRLPOOL WTW5000DW2 "Cc: not going past wash, loud noise in spinFound error code f8e1(long fill no fill). Ran auto test and calibration. Low cold water pressure. Cam sounded like it was making noise. Replaced cam. Still making noise. Needs gear case. Could not remove wash plate. Needs wash plate, hub, and gear case.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11035751 (gearcase), used 1 W10721967 (PULLEY) from stock"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Cc: not cooling, no interior lightsFound power supply board and main control are receiving proper power. Power supply board is not sending power to the led board. Main control is not sending power to inverter. Needs main control and power supply board. Customer does not want to repair at this time"
RANGE KITCHENAID KOSE507ESS04 Installed blower and convect fan. Ran test bake. Found unit still making the same noise. If unit is pulled out a little bit the noise goes away. Adjusted unit. Found noise went away. Advised customer if the noise comes back the only other issue would be a install issue. Unit has brackets and power cord directly behind the unit. Op test ok
DUAL FUEL RANGE KITCHENAID KDRP467KSS0 "Cc when unit oven on, gas burners will go out when set to low.Confirmed when oven blower fan on, large burners will blow out when set to low.Call wp techline, Dave, stated adjust large burners for simmer when oven blower fan is on, if customer does not like adjustment when oven is off, flame being too high, she will have to call the gas company and have them check the gas pressure at the regulator at the unit, and give the pressure reading to customer for further diagnosis"
RANGE WHIRLPOOL WOD77EC0HS01 Cc unit keeps resetting Found error codes for communication error Replaced console Ran test bake to 250OP TEST OK
REFRIGERATOR KITCHENAID KBFN406ESS01 "Cc unit door hinge is popping and ice maker will not stop making ice Found top left hinge screw is stripped and bushing is worn out, Tested ice maker and bail arm will not shut Ice maker off Needs needs left door hinge replaced and ice maker ; ordrng 1 W10484913 (hing-bushg) and 1 W11397192 (ICEMAKER ) and 1 WP2316804 (spacer) and 1 WP489282 (screw) and 1 WP8281164 (screw) and 1 WPW10121046 (etension) and 1 WPW10485980 (hinge-door)"
WASHER MAYTAG MVWB865GW0 Cc of error f6e2 Could not get UI to respond Replaced UI and control Ran auto test and calibration OP TEST OK
DISHWASHER KITCHENAID KUDS30IXBL8 Installed control and sump assembly. Ran test cycle. Op test ok
RANGE WHIRLPOOL MEW9627FZ02 Cc unit bake is way off Ran test bake found unit be 20 degrees off Found off set to be set to 30 plus Ohmed out thermostat it’s within range Needs control board Customer wants to call warranty company
RANGE KITCHENAID KOSE507ESS04 Could not pull unit due to mounting screw being seized in cabinet. And I do not want to damage anything. Spoke with BJ he stated if the screw cannot be removed customer will have to have it removed. Customer to have screws removed.; saved tckt
RANGE MAYTAG MGR5765QDW1 Cc unit not baking Found igniter not getting an amp draw Removed igniter ohmed out found igniter open Replaced using truck stock Ran test bake to 350 OP TEST OK ; used 1 12400035 (IGNITER) from stock
REFRIGERATOR KITCHENAID KRSC503ESS00 Cc unit not making ice Found bottom wire harness damaged Needs left door replaced Quoted customer Customer wants to call kitchenaid to see if they will cover the door
REFRIGERATOR WHIRLPOOL GS6SHEXMB00 Installed optical boards and ice maker. Ran manual ice maker harvest test. Ice maker indexed properly and mold filled with water. Op test good. Advised customer to allow up to 24 hrs for fresh ice.
RANGE WHIRLPOOL WFE550S0HZ1 "Installed new control, op test good"
DISHWASHER KITCHENAID KUDS30IXBL8 Installed pump with new capacitor Ran several test cycle OP TEST OK
REFRIGERATOR KITCHENAID KFCS22EVMS2 "Recovered refrigerant, installed compressor, evaporator, and Uv dye drier. Pulled vacuum on system to 29 in/hg for 15 min. Held vacuum for 15 min. No leaks. Recharged with 5.0 oz of r134a. Watched frost pattern on evap,. Good pattern. Op test good."