Appliance Repair in Bainbridge, Ohio
for Bainbridge, Chagrin Falls, OH
Very helpful and knowledgeable
Bill - Chagrin Falls, OH
We both looked over the dishwasher. We found the problem was not the computer panel, as is typical, but the heating coil. Taking the time to look beyond the standard problem save a third trip and a couple hundred dollars.
Fleur - Chagrin Falls, OH
Thea - Chagrin Falls, OH
Everything was handled professionally and in a timely matter. Staff was courteous and helpful. High recommend!
Jill - Chagrin Falls, OH
Food in fridge freezes and was told that is normal. Unreal. I could use an iPad and do what the technician accomplished. Nothing except lowering freezer temp by 1.
Response from Fred's Appliance Service:
Hi Jill! Thanks for dropping us a line. We appreciate it. I've reviewed your record. Our technician found food items directly in front of the vent. Unfortunately, any food items put directly in front of the vent may freeze. 🙁 If you aren't confident in this diagnosis, we can certainly send another technician for a second opinion. Feel free to reach out to us firstname.lastname@example.org or call 888-453-7337. Thank you! -The Fred's Team
Brian - Chagrin Falls, OH
Brian was very good at the repair as well as kind!
Maryanne - Chagrin Falls, OH
Elizabeth - Chagrin Falls, OH
It was easy to schedule my service online and track how soon my tech would arrive. Joe was a fast and efficient worker.
Susan - Chagrin Falls, OH
Great job on warranty service
Jennifer - Chagrin Falls, OH
I was given their name for warranty work by my appliance manufacturer. I was very pleased with my experience
Easy to schedule - Great Service
Pamela - Chagrin Falls, OH
Brian was courteous and efficient. It was a pleasure doing business with Freds from scheduling to a job well done!!
Carol - Chagrin Falls, OH
We had a problem with our dishwasher. Brian, the service technician from Fred’s, was excellent. He was personable, professional, conscientious , and willing to take the time to explain what he was doing to assess the problem and why. In the end, after he presented to us our repair option and estimate, we opted not to go that route and decided to just buy a new dishwasher.. All in all, it was a very positive experience and I would recommend them wholeheartedly to anyone that needs professional advice about an appliance they own. Thank you.
Unfortunately it took 5 visits to fix the problem.
Anita - Chagrin Falls, OH
Response from Fred's Appliance Service:
Hi Anita! Thanks for dropping us a line. We're sorry it took so many tries! Appliances even get the best of us heroes sometimes. We're glad we finally got it right. If anything else pops up, we're here to help! Thanks again -The Fred's Team
Nicholls - Chagrin Falls, OH
Nice guys, very professional, job done quickly and well.
John - Chagrin Falls, OH
Prompt, courteous, and professional. Highly Recommend!
Danah - Chagrin Falls, OH
WALL OVEN KITCHENAID KODE500ESS00 "Customer complaint of f5e4(door latch motor) error code, confirmed, latch motor and switch are working, unit needs new control, ran entitlement part is covered under extended warranty ; ordrng 1 W11179310 (CNTRL 298.70)"
DISHWASHER KITCHENAID KDTM354DSS5 "Customer complaint that unit is not cleaning the dishes, placed glasses upright in racks and started normal wash cycle, incoming water temperature at 72 degrees, glasses filled, advised customer to run hot water in sink before starting, unit is operating as designed"
DRYER WHIRLPOOL WGD94HEXR2 Cc: squeaking squealing noise when unit startsFound drum rollers making loud squealNeeds dryer repair kitReplaced dryer repair kitOp test ok; used 1 4392067 (DRYER REPAIR KIT4783) from stock
REFRIGERATOR WHIRLPOOL KBBL206EPA01 "Cc: frost buildup in freezerFound freezer temp set to 3 and ff temp set at 41Actual temps in unit, freezer was at 7 and ff was at 44Found door gasket to have a gap allowing for warm air to enter unitSteamed door gasketOp test ok"
REFRIGERATOR KITCHENAID KSCS25FTMS02 "Cc too cold in freezer and sometimes in ffChecked freezer temps, good at 4 degrees, ff temps at 56 degrees. Ran diagnostics, thermistors tested good, damper door not moving correctly. Removed damper, found packed frost built up in damper door assembly and air passage. Cleared, tested damper, good operation. Tested defrost circuit, turned on. Ff door gasket torn on bottom, possible warm air leaking into cavity.; ordrng 1 W10136737 (gasket-fip) and 1 W10823803 (cntrl-elec)"
DRYER WHIRLPOOL WED4815EW1 "Customer complaint that door is hard to close, loosened door catch and squeezed strike, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
REFRIGERATOR KITCHENAID KRFC604FSS00 Cc unit is not cooling Customer had fridge not running Turned fridge back on evaps where frosting up as normal Could not see an issue at this time Advised that I can not do a full diagnostics with out unit running for at least 24 -48 hours Customer had different service company out and they told her to shut it off and defrost it Customer to call back and reschedule if unit still requires work
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 CC that there is food freezing on the top shelf by the damper. Ff 39 fz 5. Advised cust to lower the shelf to have proper air flow. Optest ok.
DISHWASHER MAYTAG MDBH969AWS3 Installed heater Ran diagnostics heater turned on OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
REFRIGERATOR WHIRLPOOL WRF540CWHV00 "Cc unit not cooling.Customer showed popCustomer said unit went about 6 hrs not cooling over the weekend. Unplugged and then plugged back in, over night started cooling again. Unit has been cooling since, but cust still wanted someone out to check. Ran diagnostics service test, all functions passed. Checked connections. All checked good. Op test good."
REFRIGERATOR GE PSH25MSTASV Cc unit not making ice Found ice maker jammed up with ice. Found stripper plate not snapped in place. Ran manual ice maker harvest mode. Ice maker indexed properly and filled with water. Op test good.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Cc: freezing on shelf by ice maker ventFound ff temp set at 38 degrees and freezer temp set at 0Actual temps in ff was 35 degrees and freezer at 0 degreesFound items to be directly in path where the ice maker vents air outRan diagnostics test all components test goodAdvised customer to evenly distribute items to allow for air to flow and avoid putting items directly in front of ventsAdjusted freezer temp to 1 degreeOp test ok
WALL OVEN WHIRLPOOL WOD93EC0AS04 Installed fan and motorRan diagnostics testRan test bakeOp test ok
REFRIGERATOR KENMORE 59679279991 Cc unit is not cooling Unit was unplugged at arrival Plugged unit in and let run for 15 min no frost pattern showed expect on cap tube Will need evap and filter drier Evap is no longer available
REFRIGERATOR GE ZIDI240BAII Cc of unit not working Removed power board unit is getting 120 to power board test for 5vdc to logic board and power board seems to be functioning but logic board not powering on Needs logic board
DISHWASHER MAYTAG MDBH969AWS3 "Cc of unit blinking clean 7 times Found unit to be blinking Error is for heating Found element open Needs element replaced ; ordrng 1 W10518394 (heater4342), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
COMPACTOR KITCHENAID KTTS505ESS0 "Cc unit defective, drawer door wobblesCustomer showed popFound multiple broken tack welds on inner door panel that is attached to container assembly. Called WP techline, Chris, stated parts are replaceable, techline will not replace entire unit. sr#. Ordering parts, door panel and container assembly. Customer to schedule for next service when she receives parts.; ordrng 1 W10714558 (panel) and 1 W10909682 (nameplate) and 10 WPW10139210 (screw)s and 1 WPW10451276 (container)"
REFRIGERATOR KITCHENAID KRFC302EBS00 Cc of leak Found leak coming from plastic supply line coming from floor Advised on replacing with copper
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Customer did not have actual pop but whirlpool had the information Cc of condensation on freezer gasket Verified that mullions are turned on Called whirlpool They said that they have a gasket kit that may help and it sounded like they wanted to to send it to the office. I asked if they could send it to the customer but he wasn’t sure about doing that. But they want customer to try and reduce the home humidity that should also help and to turn the mullion heaters to always on. Turned mullion heaters to always on and customer agreed to get a dehumidifier Sr#
REFRIGERATOR KITCHENAID KFIS29PBMS02 Installed Ui Ran icemaker test OP TEST OK
RANGE JENN-AIR PRG3010NP "Customer complaint there was a boom when trying to use oven and some gas smell, started bake for 350, ignitor glowing gas valve opened but did not light, this would build up and light eventually creating the “boom” ignitor is shorter than the original, moved closer to burner holes, tested 10x to be sure, op test good"
RANGE KITCHENAID KSDB900ESS2 Cc of no heat in oven Ran test bake temps reached 350. In 14 min Cancelled bake ran auto test OP TEST OK Ran test bake up to 410 At this time unit is functioning properly
REFRIGERATOR MAYTAG MSD2756GES Cc of leak from freezer Found drain pan ice over and ice on bottom of freezer Cleared out Ice and made sure drain was clear OP TEST OK
WASHER WHIRLPOOL WTW5800BW0 "Cc: loud noise during spin, not going through cyclesFound bearings to be extremely loud in a hand spinFound error codes f7e1 basket speed fault and f7e7 motor unable to reach target speed(unit cannot detect basket speed)Ran auto test basket speed sensor not working ran tachometer test and test 3aNeeds gear case and actuatorCustomer does not want to repair at this time"