Appliance Repair in Bay Village, Ohio
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We're looking forward to servicing your family's appliance needs!
-The Fred's Team
Local Reviews
for Bay Village, OH
Powered by Fluid LOCALHeidi
Heidi - Bay Village, OH
Good customer service! Gabriel is very knowledgeable and personable. Very respectful training a new employee asset to the company.
Survey
Tracy - Bay Village, OH
Always great service
Sarassa - Bay Village, OH
Fred’s has always provided exemplary warranty service. Technicians are knowledgeable and courteous.
nice and efficient
Gina - Bay Village, OH
Fridge and range
Jp - Bay Village, OH
Corina is A+
Betty - Bay Village, OH
Corina was excellent. I was very comfortable having her in my home.
Courteous
Donna - Bay Village, OH
The technician was very professional, yet courteous. The appointment setter was courteous and seemed concerned about my issue. The only complaint is the 3 hour window given. Took off from work to be available, and yet the window was missed by almost 1/2 hour. Could have worked a 1/2 day, instead of missing the whole day.
Response from Fred's Appliance Service:
Hi Donna, Thanks for sharing your review with us! Scheduling can certainly be one of the most challenging parts of our jobs. We do our best to accommodate time requests while keeping in mind the estimated time a technician will take to diagnose and/or repair each appliance all while designing economic routes - it can be quite tricky! We are always working to improve this part of our service and appreciate your feedback. We are so glad to hear that your technician was professional and that you appreciated the courteous customer service rep as well! Thanks! The Fred's Team
Amazing!
Courtney - Bay Village, OH
So friendly, prompt, quick. Great quality service. I would use her again and again for our appliance warranty needs!
Barb
Barbara - Bay Village, OH
Very happy with the service call. She was well informed and helpful
Awesome!!!
Adrien - Bay Village, OH
Awesome service
Mike - Bay Village, OH
Our tech was awesome, found the problem and made the repair expertly.
Gabriel
Nate - Bay Village, OH
He was knowledgeable and nice.
Great service
Michael - Bay Village, OH
Both repair people were excellent.
Wpv
William - Bay Village, OH
Excellent servuce
AGS - Bay Village, OH
professional
Nancy - Bay Village, OH
Our service person, Corina, was very helpful and courteous. The only thing I wish is that we didn't have to wait 3 days to get someone in here as it was the refrigerator. Not having a fridge for 3 (plus more as we have to get a new one) is very inconvenient. But I know everyone is busy.
Response from Fred's Appliance Service:
Hi Nancy, Thanks for taking the time to share your experience with us! We are certainly in the midst of our busy summer months and we are scheduling out further than we would like. We know it's super inconvenient to be without your refrigerator! We are committed to providing excellent customer service and are working to create more availability in our schedule. We are so happy to hear that Corina was helpful and courteous! Have a great weekend! The Fred's Team
Great service
Noreen - Bay Village, OH
Great service
Geraldine - Bay Village, OH
Excellent
Gabriel
John - Bay Village, OH
Rebecca
Rebecca - Bay Village, OH
Very professional. Gabriel was on time and very helpful.
Solved problem but I had to find replacement parts on line
Peter - Bay Village, OH
Great Service
Karen - Bay Village, OH
Friendly Service
Gina - Bay Village, OH
Corina was able to diagnose the issue with my washer and dryer. She took the time to explain what the issue was. She was very professional and friendly.
Great Whirlpool service
Gordon - Bay Village, OH
Excellent service call
Fantastic service.
Jeffery - Bay Village, OH
She was friendly, extremely competent, efficient, well-spoken and polite. I was very impressed with her.
Corina B.
RANGE WHIRLPOOL WEG745H0FS "CC that the unit is not reaching temp. Ran diag no codes. Heated oven to 350*, waited 20 minutes. Heated to 350*. Optest ok."
Corina B.
REFRIGERATOR WHIRLPOOL WRS331SDHW00 "Replaced the main control, ui and harness. Brought core back for return. Steamed out the evap. Drain on is overflowing, wiped up what water I could get. Put a bath towel down around and under the front of the refrigerator. Optest ok."
Corina B.
RANGE WHIRLPOOL WFE550S0HZ1 "Replaced the hinges, receivers and trim. Heated oven. Optest ok."
Corina B.
BEVERAGE CENTER WHIRLPOOL KBCS24RSSS01 Replaced the thermostat. Optest ok. ; used 1 SHIPPING (shipping and handling) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRS331SDHW00 "CC that the unit is not turning off and there is a lot of frost on the evap. Ran diag found the thermistor open. Will need a new thermistor, main control and ui. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11405276 (WIRE HARNESS )"
Corina B.
DISHWASHER WHIRLPOOL DU920PFGB2 CC that the dispenser is broken. Will need a new spring and pin.
Dan H.
WASHER MAYTAG MHW6630HW0 "Installed new valve, op test good"
Corina B.
RANGE WHIRLPOOL WFE550S0HZ1 "Ran the entitlement, good. CC that a piece fell off. Found the hinge lock is broken off. Will need new hinges and receivers the top trim is cracked. ; ordrng 2 W10647259 (hinge-recv)s and 1 W11096161 (trim-vent) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
Corina B.
RANGE WHIRLPOOL WFC310S0EW3 Replaced the control. Heated oven to 350*. Brought the core back for return. Optest ok.
Corey L.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Customer complaint water valve leaking, confirmed, found valve visibly broken, replaced using quote pre built, op test good, asked customer to place water mat, they denied"
Corey L.
WASHER KENMORE 110.475326 "Replaced drain pump, op test good"
Corey L.
WASHER KENMORE 110.475326 "Opened box and found part damaged see pic, re-ordering pump; ordrng 1 WPW10730972 (pump-water)"
Corina B.
BEVERAGE CENTER WHIRLPOOL KBCS24RSSS01 "CC that the unit stopped cooling and now it’s cooling. Top 45* bottom 50*. Found the thermostat is at the coldest setting. When turning the thermostat the unit turned off. Will need a new thermostat. ; ordrng 1 W11211930 (thermostat 8412), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
WASHER MAYTAG MHW6630HW0 "Customer complaint that time is not counting down properly and of low flo error, explained to customer that the time is an estimate and the unit will add and subtract time on its own, ran diagnostics found f8e1(valve failure), f0e2(oversuds), found cold water barely entering unit, valve is receiving 120vac , unit needs new cold water valve; ordrng 1 W11316256 (valve)"
Gabriel P.
DISHWASHER WHIRLPOOL WDF330PAHB1 "No issue with dishwasher is working as design ,opt test ok"
Corina B.
RANGE WHIRLPOOL WFC310S0EW3 "CC that there is a fault code. Found f9e0 miswired. Checked the terminal block, correct power, checked the wires to the unit, wired correctly. Called t/l Andrew, jumped the red wires out. Checked power to bl and red on connector 2, 240 volts. Will need a new control. ; ordrng 1 W11122533 (cntrl-elec)"
Corey L.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Customer complaint ice maker stopped working day before Christmas and for 4 days straight hen started making ice again, ice bin is full, im filled when first walking in kitchen, temps were 0 frz and 37 ff, unable to duplicate the problem, unit is operating as designed"
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint right side door is bouncing on plastic cover over hinge, confirmed closure is missing under door to prevent door from opening too far, a chunky of plastic came off of door from hitting hinge so many times since install, needs new left side ff door, advised customer we would contact them with our return date once we’ve received tracking on the door; ordrng 1 W10918010 (closer) and 1 W11104466 (dor-fip STNLS )"
Corey L.
WASHER KENMORE 110.475326 "Customer complaint washer did not drain out water, confirmed, started drain cycle, unit locked and spun, could hear drain pump trying, quoted to clean possible obstruction plus price of the part if needed, ok, no obstructions found hose clear from standing pipe to pump and from basket to pump, propeller is spinning, filled to test, water not exiting drain pump is weak, unit needs drain pump; ordrng 1 WPW10730972 (pump-water), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DRYER WHIRLPOOL LEC7848DQ0 "Cc start button not working. Arrived and customer said unit is working. Checked the switch and it started every time. Door switch also tested good. Checked to make sure start switch was positioned correctly, good. Let customer know to make sure door is closed all the way or else that might have affected it. Unit is good. Op test ok"
Corina B.
WASHER WHIRLPOOL WFW92HEFC0 Replaced the bellow. Started a cycle. Optest ok.
Corey L.
DRYER SAMSUNG DV45H7000EWA2 Replaced element on dryer. Ran a test cycle. Dryer heated up. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
DRYER SAMSUNG DV45H7000EWA2 "Cc that dryer not heating. Checked power, good. Checked heater for continuity. Found element open. Will need new heater. ; ordrng 1 DC97-14486A (ELEMENT ASM), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WALL OVEN KITCHENAID KEBS278SBL04 "Replaced element, op test good"
Corina B.
DISHWASHER KITCHENAID KDFE104DBL5 Cust had plumber out and it was the sinks faucet causing the problem. Does not need the valve or line. Replaced the tracks. Ran a calibration. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Gabriel P.
WALL OVEN WHIRLPOOL RBD305PDB15 Found 000 voltage going to the bake element check voltage on relay as well no voltage also ohm out orange wire to red with senior tech helping me to diagnose situation in found 18.7 show us thermal fuse good will need control but is discontinued 8302319 can’t not be repairable
Corina B.
WALL OVEN KITCHENAID KEBS278SBL04 "CC that the unit is not keep temps in both ovens. Heated upper and lower oven at 350* took temp. Upper oven the bake element is open. Lower oven is heating properly. Will need an bake element. ; ordrng 1 WPW10207398 (elmnt-bake 7988), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Control had two line showing. - - Try to program but still nothing replace new control from trucks stock,opt test ok start cooling ; used 1 WPW10503278 (CNTRL-ELEC) from stock"
Corina B.
DISHWASHER KITCHENAID KDTE334GPS0 CC that the unit stops in the middle of a cycle and does not dry the dishes. Ran diag no codes. Found the door not securely closing. Replaced the door latch. The rinse aid is empty advised cust to use rinse aid. Optest ok.
Corina B.
DISHWASHER KITCHENAID KDFE104DBL5 "Cc that dishwasher not washing dishes. Found sediment buildup in water valve. Not getting enough pressure to operate spray arms. Will need new supply line. Found upper rails failing will need new rails. Will need plumber before we return. ; ordrng 1 W10878507 (inlet tubing 3835) and 1 W11175771 (valve-inlt 6336) and 1 W11259785 (track 5861) and 1 W11259786 (track RT 5861), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR GE PFSS5NJWASS "Cc that fresh food section not cooling. Fz -2 ff 76 degrees. Found evaporator fan not running. Checked the dc volts at the control 13.4 dc volts. Will need a new fan. Cust can install part. ; ordrng 1 WR60X10185 (motor evap dc 9363), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL ED5FHAXVY02 "Installed new ice stripper, op test good"
Corina B.
RANGE WHIRLPOOL MGT8720DH03 Cc upper oven not keeping temp. Checked igniter 3.4 amps. Broil 3.5 amps. Checked oven sensor 138 ohms. Heated oven to 350. Waited 30 mins took temp. 350* in oven temps on the skillet. Optest ok.
Corina B.
STACK W/D WHIRLPOOL WFW9151YW00 "Replaced the dispenser and hose. Started a rinse and spin and a normal cycle, no water leaking. Optest ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"