Appliance Repair in Bay Village, Ohio
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for Bay Village, OH
Edwin - Bay Village, OH
Edwin - Bay Village, OH
Tech was very courteous and professional. Price was a little high.
Response from Fred's Appliance Service:
Hi Edwin! Thanks for dropping our team a line. I've reviewed your work order. We'd have to agree with you, the cost was a bit high. The cost of parts really drove up the cost of this repair. We're very sorry that this repair needed some expensive parts. :(( We're glad you were happy with Gabriel! He's a great guy. Thanks again for sharing your experience. -The Fred's Team
A quality service job
Joe - Bay Village, OH
We have used Fred's Appliance in the past because of the quality, knowledge and skill level of their technicians and have been very pleased with the service we get. Always fair and the job is always done well. Unfortunately I dont use any of the other review sites listed.
Maura - Bay Village, OH
Thank you Corina for all of your help you were amazing!
Great service, explained thoroughly
Jody - Bay Village, OH
This was the second time I’ve used Fred’s — and will again. Very satisfied.
Brian/lisa - Bay Village, OH
Karen - Bay Village, OH
Range is fixed!
Claire - Bay Village, OH
Claire - Bay Village, OH
She did a very thorough job of trouble shooting our problem, and presented me with a concise estimate to solve it.
Martin Reuben - Bay Village, OH
Corina was absolutely perfect. She identified the problem and was superbly efficient and great to work with.
Patrick - Bay Village, OH
Julie - Bay Village, OH
My refrigerator died on Sunday and I had a repairman here on Monday. Gabriel was full of important information about my appliance and gave good referrals about new appliances I will be shopping for.
Christine - Bay Village, OH
Corin was an amazing service tech. Great personality and shared information regarding the problem and the fix. Clone her!
Dan - Bay Village, OH
Very quick response, arrived as promised, performed service for price quoted. Fast, efficient, pleasant!
Awesome working on available time slot. awesome service all around.
Amy - Bay Village, OH
Kim - Bay Village, OH
Great Service! Wonderful repair person!
Ruth - Bay Village, OH
I believe our dishwasher was serviced by a technician named Corina. She was wonderful and totally professional. I commend Fred’s Appliance Company for such a terrific hire. I would like to request Corina if I need your company’s services again. She was very knowledgeable and it was truly awesome to have a female, the first time ever! Not sure why there are not more? Applause for Fred’s!
John - Bay Village, OH
Patrick - Bay Village, OH
Dirk - Bay Village, OH
Corina was pleasant professional and timely
Russell - Bay Village, OH
Great service and price!
Laura - Bay Village, OH
Corina was very professional, knowledgeable and informative.
William - Bay Village, OH
Gabriel was friendly and very informative about our washing machine.
Kirsten - Bay Village, OH
Think about a new policy
James - Bay Village, OH
Corina was delightful in every respect. However, she could not repair/replace the Whirlpool microwave we have (15 years old; part no longer available). Still we were charged 97.15 service call charge for no actual work done. Since she had ten calls on her list, I’m sure Fred’s made a profit that day. You should consider a new policy for this situation as the charge seemed exhorbitant. You might get people calling you back for the next job.
Response from Fred's Appliance Service:
Hi James, Thank you for sharing your feedback with us! We are so happy to hear that Corina was delightful and helpful in diagnosing your unit. We charge a flat rate service call that covers the diagnosis of the appliance. We charge this rate so we can be sure to take the time to do a comprehensive diagnostic since we guarantee the diagnosis for 30 days. In cases where parts are unavailable, we recommend reaching out to the manufacturer of the unit to see if they may have another solution or could track down the part. Unfortunately, if the part is not available, we are unable to repair the unit. Please feel free to reach out to us after speaking to the manufacturer if they are able to locate a part or if they have any additional recommendations! 1-888-45-FREDS Have a great weekend! The Fred's Team
ICEMAKER KITCHENAID KUIC15POZP2 "Circulation pump failed on diagnostics,and sound funny ordering with sensor have issue finding part through the model number of unit bj is going to help me ; ordrng 1 WPW10485962 (sensor) and 1 WPW10489122 (pump)"
REFRIGERATOR MAYTAG MFX2676FRZ00 "Replaced the control, ui and thermistor. Brought cores back for return. The middle grate is missing the tabs. Will need to reorder a new one. Optest ok; ordrng 1 WP8285878CB (grate-brnr)"
DRYER MAYTAG MEDB765FW0 Customer gave me a demonstration of what was going on with unit she heated dryer for 5 minutes with clothes on there then she open dryer clean lint screen and add 20 minutes dry time and start but it run for a little bit and turns off also started to smell a burning smell open control panel found relay on control over heating and control smelling like burn ordering control check voltage coming out from outlet 240 found error code f4e1 thermister on blower housing open or shorted check thermister and had continuity ; ordrng 1 W10909685 (fuse-thrml) and 1 W11089308 (cntrl-elec) and 1 WP8577274 (thermistor)
REFRIGERATOR MAYTAG MFX2676FRZ00 "CC that the unit is not cooling. Ff 40 fz 10. The ff is overpacked with food and the top shelf is to high. Advised the cust to not overpack the shelves and to lower the top shelf for a gallon of milk to sit on. Cleaned the condenser coils, had a lot of dust and dirt. Checked the freezer thermistor 20000 ohms. Will need a new control. Cust has an auth for part. Office to order part. ; ordrng 1 W10843055 (cntrl-elec 29607) and 1 W10902214 (thermistor) and 2 WP8285876CB (grate-brnr 10153)s and 1 WP8285878CB (grate-brnr 8265)"
RANGE KITCHENAID KEMC378KSS0 "Back panel was hitting motor fan causing to vibration sounds correct issue,opt test ok"
DISHWASHER WHIRLPOOL WDF520PADM7 "No error codes test pass,explain customer how machine works and few tips opt test ok"
DISHWASHER KITCHENAID KUDS30FXSS9 Replaced harness wires. Already advised customer cancel button doesn’t light up and sooner or later will need a UI. Quoted for UI. For today all checks good. Op test ok.
REFRIGERATOR MAYTAG MFX2676FRZ00 "CC that the fz is not freezing. Ff 45 fz 20. Checked the ff evap good frost pattern. Checked the fz evap frost and ice build up. Steamed the fz evap out. Checked the bi metal and heater, good. Set the control on 8 hr defrost. Checked the fans, good. Optest ok."
REFRIGERATOR FRIGIDAIRE GLRT183TDQB "When arrive customer said he crank temp on fresh food section to coldest and it started cooling on fresh food section check temp it was 34 and 37 degrees freezer was 10 degrees took back panel off on freezer notice the top of evaporator did not have any frost fan is working correctly call senior tech bj ask me to unplug fan and wait 5 minutes if the evaporator does not have frost completely only on the bottom there is a leak some where to order in evaporator wait five minutes no frost on top explaining customer and give him and estimate customer will not fix do not order parts ; ordrng 1 5303918274 (evaporator kit 328.15), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER SAMSUNG DV328AERXAA CC that HE comes up on the control. Checked the thermistor <1 ohm. Checked the fuses <1ohms. Checked the control the contact is open. Will need a new control. Control is no longer available.
DISHWASHER KITCHENAID KUDS30FXSS9 "Put new control in. Not getting power down to fill valve or float switch. Called Techline. Talked to them found will need new harness. After hanging up. Found brown wires to fill valve and float switch melted into cabinet and cut. Ordering harness, refund the difference between the control and harness.Techline MarkChecked wires, bypass float switch, and ohmed out, loose connection in wires, $163.89; ordrng 1 W10871221 (harns-wire 106.69)"
RANGE KITCHENAID KEMC378KSS0 Replace all parts order test with freds water cup and it start heating opt test ok
DRYER SAMSUNG DV328AERXAA Long venting and wrong material foil advised to short the vent and and get a semi regit metal ventilation or regit I turn machine on without being plug in with the vent and it runs good when I plug in the foil ventilation it stops and throw e0 if customer fix ventilation and still does it advise him to call us back between the the 30 days ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
REFRIGERATOR GE PSI23MGMBCC "Flapper not closing correctly,cause is creating frost ice on freezer door hole gave customer and estimate; ordrng 1 WR17X10706 (crank door recess 7.35) and 1 WR17X11653 (door recess asm 13.37) and 1 WR62X10055 (solenoid asm 56.23), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER MAYTAG MEDX655DW1 "Idler pulley was bad making squeaking noise replace from truck stock,opt test ok; used 1 WP691366XXX (XXX DO NOT RESTOCK XXX 16.20) from stock"
DRYER MAYTAG MEDX655DW1 "Found door normal when closing found no issues,opt test ok"
RANGE KITCHENAID KEMC378KSS0 "Magnetron burning spots not heating at all,giving customer estimate need diode,capacitor,and magnetron they damage customer will not fix do not order parts ; ordrng 1 WP4375020 (capactr-mg 79.90) and 1 WP4375424 (magnetron 310.78) and 1 WPW10687786 (diode 18.81), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER KITCHENAID KUDS30FXSS9 "Replaced water valve, no water coming in still. Checked old valve to make sure bad, open, is bad. New valve checks good. Found valve is not getting 120 from control. Ordering control board.; ordrng 1 W10479761 (cntrl-elec 163.89)"
RANGE MAYTAG MERH752BAQ Replaced the burner switch. Optest ok.
DISHWASHER KITCHENAID KUDS30FXSS9 "No water coming into unit, pump is working and drain working. Ordering fill valve ; ordrng 1 WPW10327249 (water intake valve 58.51), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE MAYTAG MERH752BAQ CC that the hot surface light stays on. Checked the switches found the left front is open. Will need a new switch. Office to order part. ; ordrng 1 WP7403P239-60 (switch)
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced cover. Op test ok.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Cc of taste in ice, still on going problem, customer said ice maker has been replaced 4/5 times and also water water valve and water line have been replaced. Customer told me to just remove icemaker, she doesn’t want it and shut off water line. Ordering water tube cover and screwsCalled Techline.KathyTraces of plastic in flex water line. Need to remove and install Pex or copperW105351527724819776; ordrng 2 W10651374 (screw)s and 1 WPW10339203 (cover-tube)"
DRYER MAYTAG MEDB765FW0 "CC that when she had it on time dry it stopped and started smoking. Checked terminal block, correct voltage. Remove the ui no burnt wires. Removed the kick plate no wires burnt. Heater cycled on and off properly. Cust has a semi rigid vent. Checked heater, good. Checked temp cycles, good. Optest ok."
WASHER MAYTAG MVWX655DW1 "Found drum needed removed to clean washer. Customer had already disassembled washer. Observed customer removing drum, and advised on cleaning. Customer reassembled washer, technician observed them run test cycle. Ran diagnostic, operating properly."
RANGE WHIRLPOOL WFE770H0FZ1 "No issues found customer not use to using new appliance he still learning he didn’t know front burner has a higher ptu,opt test ok"
DISHWASHER KENMORE 665.162934 Sump motor is not pressurizing water enough to wash dishes. WPW10757217 sump motor. Customer does not want to repair.
WASHER WHIRLPOOL WFW92HEFC0 Unit is leaking during wash cycle. Found ring for bellow was not on completely. Put ring on properly. All tested ok.
WASHER WHIRLPOOL WTW8800YC0 "CC that there is water leaking. Started a a normal cycle found the water leaking in the detergent dispenser and found the bearings are worn. Will need a new water valve, tub ring, dispenser and bearings. Customer does not want to repair"
RANGE MAYTAG MGT8885XS00 CC that there is an error code when pushing the bake for upper and lower. Ran diag f1e0 EEPROM communication error. Reset the control. Unplugged unit turned both ovens on to 350* both heated. Optest ok.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 CC that the fz is frosting up. Steamed out the gasket and the fz. Vaseline the gaskets. Optest ok.
REFRIGERATOR KITCHENAID KRSF505ESS01 CC that the ff door does not close. Found the door hitting the cabinet. Readjusted the refrigerator. Cust does not want the feet down to turn the water off. Optest ok.
RANGE KENMORE 79075503202 Control relay for bake oven clicking and not sending Voltage to bake elements customer needs a control but is discontinued customer will buy online then will give us a call to put it in
REFRIG/SIDE-BY-S ELECTROLUX EI28BS56IBA Drain tube freeze steam out and clear ice is also making ice explain customer to make sure door are close she said she leave door open for long time letting warm air going it and ice start to sticks together all good opt test ok