Appliance Repair in Bay Village, Ohio
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Local Reviews
for Bay Village, OH
Powered by Fluid LOCALGreat customer service
Robert - Bay Village, OH
Technician was very friendly. Provided great customer service.
Great service
Gina - Bay Village, OH
Wonderful Service
Tiffany - Bay Village, OH
Brian was very professional and courteous, he was efficient and mindful of being tidy. He put down blankets/mats when moving the microwave. He was a pleasure to meet. He even gave my dog Murphy a doggie treat when he went out to his service vehicle to get tools.
very professional, thorough, pleasant
Richard - Bay Village, OH
Corey and Jessica were very supportive
WOW! Very Pleasant and Professional
Mark - Bay Village, OH
This is the first time I've been "wow'ed" by a service call. Brian was very pleasant, on time, respectful of our home, and we received calls prior to the visit and email after the visit. He identified a problem with the thermostat in the refrigerator, took the refrig apart, melted quite a bit of ice, and the temperature is now correct so our frozen food is once again frozen. However, this did not fix our initial concern (no ice being made). There was no way to know this without giving it time to make ice, so I don't fault Brian, but we'll need another service call. This was a warranty service call, so there was no cost.
Repair washing machine
Jody - Bay Village, OH
Easy scheduling, efficient service
Patient and Persistent Problem Solver!
Alan - Bay Village, OH
Gabriel spent a considerable amount of time trouble shooting my dryer problem. He never gave up on finding the solution. I appreciated his dedication to his profession... and to my dryer repair.
Outstanding Customer Service
Joe - Bay Village, OH
We have had Fred's Appliance Service provide service to us in the past and have found their technicians to be friendly, very competent, on time and get right to the problem area. They are a terrific company to have as a service provider!
phone call solve
michelle - Bay Village, OH
My tech looked up the code and had me reset the breaker - instant fix. It would have been much appreciated if you looked up the code prior to the appt. and advised me to try this first.
Response from Fred's Appliance Service:
Hi Michelle, Thank you for taking the time to submit your review. Unfortunately, all of our technicians are typically in a customer's home or driving so we are unable to offer tech support over the phone. However, we're happy to hear it was a quick fix for you! Thank you, The Fred's Team
Great
doreen - Bay Village, OH
Very good service tech
Great work
RYAN - Bay Village, OH
Chad, and his partner were very professional.
Brian was GREAT!
joe - Bay Village, OH
Every touchpoint of the process was seamless and easy and Your man on the front lines Brian was above and beyond a great ambassador for professional service delivered in a friendly way
whirlpool service
PATRICK - Bay Village, OH
Chad and his partner couldn't have been more professional and courteous.I'll advise anyone that needs appliance work to call Fred's.
Joe
joe - Bay Village, OH
Brian did a great job
Great service
Jill - Bay Village, OH
Fred's Never Disappoints
LORI - Bay Village, OH
Fred's Appliance technicians, especially Brian, are always professional and knowledgeable and reasonable.
Service
Kevin - Bay Village, OH
Gas dryer repair
Kirsten - Bay Village, OH
Great service
Robert - Bay Village, OH
Friendly, competent service. Very polite.
Outstanding Service
DAN - Bay Village, OH
very knowledgeable and fast and convenient service
THOMAS - Bay Village, OH
This is the 2nd time we had Brian out for a repair. He is always pleasant and does the job in a timely manner and always within the timeframe given.
Response from Fred's Appliance Service:
Hi Thomas, Thank you for sharing your experience with us. We are happy to hear that Brian was knowledgeable, helpful, and on time for both of your appointments! He certainly is an asset to our team! Have a great week, The Fred's Team
The best ever
Michel - Bay Village, OH
The service man was on time Was able to fix the problem quickly and I was cooking again!
Response from Fred's Appliance Service:
Hello Michel, Thanks for sharing! We are so happy to hear that everything went so smoothly with your repair. We know how frustrating it can be so we do out best to provide professional and efficient service to get you up and running again. While we hope you won't need us, if you have any trouble in there future we are just a phone call away 1-888-45-FREDS. Thank you, The Fred's Team
Great service. Very satisfied and will use again.
Cynthia - Bay Village, OH
Great service
RYAN - Bay Village, OH
Refrigerator Repair
David - Bay Village, OH
Corey was prompt, efficient and accurate with evaluating the issue and fixing it!
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Replaced evaporator fan. All tested ok.
Macaulay G.
MICROWAVE KITCHENAID KMHS120EBL5 Replaced magnetron and diode. All tested ok.
Macaulay G.
DISHWASHER KENMORE 665.13122K703 "Customer complaint of dishwasher not drain. Advised to run garbage disposal before running dishwasher, use Affresh tablets to clean dishwasher, and to clean filters in dishwasher regularly. All tested ok."
Brian B.
REFRIGERATOR KITCHENAID KFIS20XVMS5 "found display dead and unit not running. Checked voltage on main board conn J6, per tech sheet, 12v dc. Measured 13vdc. Checked voltage on UI panel. 13v dc. UI board is NLA.. Called Whirl TL, Rich, 7723223726. He said even though we are measuring 13v on UI, it is a corrupted voltage and my meter cannot see this. He said it is the main board that will have to be replaced. Customer paid dep, office to order part.; ordrng 1 WPW10312695 (CONTROL BOARD 11990), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
REFRIGERATOR KITCHENAID KBFS20EVMS6 Found drain plugged up and water leaking from freezer.. installed updated drain tube from t/s. Used steamer to clear ice. Op test ok ; used 1 W10619951 (TUBE-DRAIN) from stock
Gabriel P.
WALL OVEN COMBO JENN-AIR WM27160B Pick parts
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Unit not circulating air from freezer. Evaporator fan is seized. Office to order evaporator fan.; ordrng 1 W10865431 (motor-evap 74.18), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
RANGE KITCHENAID KSEG700EBL0 Unit pulling F8E0 error for cooling fan. Replaced cooling fan. All tested ok.
Brian B.
MICRO OVEN WHIRLPOOL WMH53520CS7 "Verified pop, sent pic. CC that when using popcorn or some other settings , f4e4 code appears and it says humidity on display. Reset power to unit. Ran diag and checked reading on hum sensor and ntc sensor.. both are within range. Tested unit on different settings and made bag of popcorn.. sensors are reading properly, could not duplicate error. Resetting power may have corrected. Advised customer to monitor and place another claim if problem returns. If customer calls back, office to pre ID humidity sensor."
Brian B.
DISHWASHER KITCHENAID KDTE334GPS0 "Customer called Lowes, inv # 15027. Dop, 10/24/18.. emailed lowes invoice to SM. Found piece of plastic stuck under float. Removed plastic, ran diag and cleared codes. Ran test cycle, op test ok."
Macaulay G.
WASHER KENMORE 110.2130201 Gear case is leaking. Causing short in shifter. Needs gear case. Customer does not want to repair. Collected for service.
Macaulay G.
RANGE MAYTAG KSDG950ESS0 Replaced blower fan from truck stock. All tested ok. ; used 1 W11107275 (FAN-BLWR) from stock
Corey L.
RANGE MAYTAG KSDG950ESS0 "Customer complaint oven will shut off a few minutes into cycle saying error f8e0, ran diagnostics found f8e0 cooling fan spd too low, and f2e1 stuck key, started test cycle, cooling fan just hums when activated, no obstructions in blades, unit needs cooling fan replaced; ordrng 1 W11107275 (FAN BLWR 103.60), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
DISHWASHER WHIRLPOOL WDT720PADM1 Replaced wash pump assembly. Ran diag test cycle. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian B.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Verified pop, sent pic. Ff section not cooling. Evap fan not running. 120v to fan motor. Replaced fan motor from t/s. Used steamer to clear ice in air shafts. Op test ok.; used 1 WP2315539 (MOTOR-EVAP) from stock"
Gabriel P.
WALL OVEN COMBO JENN-AIR WM27160B "Control elect bottom no working properly,customer need new control ,customer paying for service and shipping and parts owe ; ordrng 1 WP74009198 (cntrl-elec 28718), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
M/W CONVECTION WHIRLPOOL WMH31017HS1 Pulled unit down..Replaced magnetron and diode.. Optest ok.
Brian B.
DISHWASHER WHIRLPOOL WDT720PADM1 "CC that machine not washing dishes. Ran diag, F7E1 code, not heating.. ran cycle, main wash pump has power but impeller broken. Control stops heater if pump not working. Will give est on new sump assembly. Customer paid dep. office to order part. Customer needs early appt. r/s per Cust req.; ordrng 1 WPW10671941 (WASH PUMP ASSEMBLY 20205), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Verified pop, sent pic. Found machine sweating on mullion rail. Turned on moisture control and set controls to normal.. also, adjusted freezer door to get a good seal. All functions normal, op test ok."
Brian B.
RANGE WHIRLPOOL WOS51ES4EB00 "Replaced thermal fuse. Tested all functions, op test ok."
Brian B.
M/W CONVECTION WHIRLPOOL WMH31017HS1 Micro not heating. 120v on primary winding at 770 watts. Will need new mag and diode. Office to order parts. R/s per Cust req.; ordrng 1 W10754299 (MAGNETRON ) and 1 W10886077 (DIODE)
Brian B.
FRONT LOAD WASH WHIRLPOOL WFW94HEXW1 Replaced motor control. Ran co test cycle. All functions normal. Op test ok. Brought back core for return. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian B.
DRYER GE GTDX180GD0WW Found motor stops running when start button is released. Removed drum and repaired belt switch wiring. Ran test cycle. Op test ok.
Brian B.
RANGE WHIRLPOOL WOS51ES4EB00 "Found control panel thermal fuse open again. Called Whirl TL, Leon, 7722995254.. He said unit must be sitting on a Solid bottom wood surface . Advised customer that he will need carpenter to make modifications as unit is sitting on spacer blocks and not a solid floor. Will order new panel fuse.; ordrng 1 W11025102 (THERMAL FUSE)"
Corey L.
REFRIGERATOR WHIRLPOOL WRS321SDHW00 "Installed new ice maker, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Applied silicone adhesive around doors on both compartments, op test good"
Brian B.
FRONT LOAD WASH WHIRLPOOL WFW94HEXW1 "Machine won’t go through cycle and fault codes, f6e2. Found 5vdc and 120ac at motor control. Bad motor control, will give est. customer paid dep, office to order parts.; ordrng 1 WPW10374126 (MOTOR CONTROL 25704), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Customer complaint of moisture in ff section, confirmed, found gaps in ff section cavity, unit needs adhesive, used last of silicone yesterday, will need to order adhesive ; ordrng 1 W10841140 (adhesive)"
Corey L.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Customer complaint of a puddle in front of freezer one time last week, unit has updated ptrap installed, evap tray is clear of ice and obstructions, found evap pan half full of water, humidity level in the home is high which may not let water fully evaporate before the next defrost, installed water mat for a quicker detection of a leak if it reoccurs, advised customer to monitor the next 72 hours"
Chad P.
WASH/DRY STACK GE WCVH6800J1MR Installed pump. Op test ok.
Gabriel P.
DRYER MAYTAG LDG9334AAE "Pick up part,opt test ok"
Brian B.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Found both evaporators iced up . Entered diag and set freezer evap to timed defrost. Disassembled upper compartment and used steamer to clear 4 in thick ice buildup on ff evap. Found thermister up on radius of suction line and loose. Per ser bulletin, placed close to evap and tightened thermister bracket. Also used tie wrap to clamp tight to suction line. Reassembled unit, set temps to normal, op test ok."
Chad P.
REFRIGERATOR WHIRLPOOL WRS321SDHW00 Leveled unit for Cust. Found shut off bar on ice maker sticking in the off position. Needs I.m. Replaced. ; ordrng 1 WPW10300022 (I.M. )
Gabriel P.
DRYER MAYTAG LDG9334AAE "Ignator will glow and burner lights up but it turns off after 5 second check thermal fuse hi limit fuse all have continuity,clean burner,check voltage to ignitor had voltage send call shawn explain situation ask check coil it was good ask to check fuse switch by ignitor it was good told me to call Brian he told me to jump start hi limit and to let him know if flame is crambleling in to a pop corn I told him yes,so found out the flame was hitting the hi limit and it will open that is why it was turning off ,so I raise up hi limit a little bit and turn down burner flame down so it won’t hit the hi limit,opt test ok"