Appliance Repair in Bay Village, Ohio
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for Bay Village, OH
Thomas - Bay Village, OH
Brian was awesome. Timely, courteous, and knowledgeable. Excellent job! This is the second time I have used Fred’s and the second time I have received exceptional service. A++
Excellent Service Tech
Richard - Bay Village, OH
I was very impressed with Gabriel P. He was very knowledgeable and friendly. Thank you so much!
Susan - Bay Village, OH
Very pleased with repair man Brian
Mindy - Bay Village, OH
Mary-Alice - Bay Village, OH
Gabriel was efficient and educated me on my new refrigerator
Mark - Bay Village, OH
Gabriel got the job done quickly and efficiently. He explained the work being done and was professional in every way.
Margaret - Bay Village, OH
The technician was very thorough, courteous and professional. We were very pleased.
Great customer service
Robert - Bay Village, OH
Technician was very friendly. Provided great customer service.
Gina - Bay Village, OH
Tiffany - Bay Village, OH
Brian was very professional and courteous, he was efficient and mindful of being tidy. He put down blankets/mats when moving the microwave. He was a pleasure to meet. He even gave my dog Murphy a doggie treat when he went out to his service vehicle to get tools.
very professional, thorough, pleasant
Richard - Bay Village, OH
Corey and Jessica were very supportive
WOW! Very Pleasant and Professional
Mark - Bay Village, OH
This is the first time I've been "wow'ed" by a service call. Brian was very pleasant, on time, respectful of our home, and we received calls prior to the visit and email after the visit. He identified a problem with the thermostat in the refrigerator, took the refrig apart, melted quite a bit of ice, and the temperature is now correct so our frozen food is once again frozen. However, this did not fix our initial concern (no ice being made). There was no way to know this without giving it time to make ice, so I don't fault Brian, but we'll need another service call. This was a warranty service call, so there was no cost.
Repair washing machine
Jody - Bay Village, OH
Easy scheduling, efficient service
Patient and Persistent Problem Solver!
Alan - Bay Village, OH
Gabriel spent a considerable amount of time trouble shooting my dryer problem. He never gave up on finding the solution. I appreciated his dedication to his profession... and to my dryer repair.
Outstanding Customer Service
Joe - Bay Village, OH
We have had Fred's Appliance Service provide service to us in the past and have found their technicians to be friendly, very competent, on time and get right to the problem area. They are a terrific company to have as a service provider!
phone call solve
michelle - Bay Village, OH
My tech looked up the code and had me reset the breaker - instant fix. It would have been much appreciated if you looked up the code prior to the appt. and advised me to try this first.
Response from Fred's Appliance Service:
Hi Michelle, Thank you for taking the time to submit your review. Unfortunately, all of our technicians are typically in a customer's home or driving so we are unable to offer tech support over the phone. However, we're happy to hear it was a quick fix for you! Thank you, The Fred's Team
doreen - Bay Village, OH
Very good service tech
RYAN - Bay Village, OH
Chad, and his partner were very professional.
Brian was GREAT!
joe - Bay Village, OH
Every touchpoint of the process was seamless and easy and Your man on the front lines Brian was above and beyond a great ambassador for professional service delivered in a friendly way
PATRICK - Bay Village, OH
Chad and his partner couldn't have been more professional and courteous.I'll advise anyone that needs appliance work to call Fred's.
joe - Bay Village, OH
Brian did a great job
Jill - Bay Village, OH
Fred's Never Disappoints
LORI - Bay Village, OH
Fred's Appliance technicians, especially Brian, are always professional and knowledgeable and reasonable.
Kevin - Bay Village, OH
Gas dryer repair
Kirsten - Bay Village, OH
DRYER WHIRLPOOL WED5820SW0 CC that the unit is not heating. Found the thermal fuse is open. Will need a fuse. Replaced the fuse from t/s. Oiled the idler pulley and support rollers. Optest ok; used 1 279816 (CUTOFF 4115) from stock
WASHER MAYTAG MVWC565FW1 "No response or lights from UI. Checked for 120v on J5 connector, present. diag led on control is not on . Per tech sheet, removed shifter connector from J12 to see if it is affecting dc supplies. Plugged back in, diag led now on indicating 5vdc supply. Checked for 12v dc on connector J12. Do not have 12v supply. Will need new control and shifter. also, found hot and neutral reversed on the wall outlet. Customer will have repaired before next visit. Office to order parts. R/s per Cust req. needs afternoon appt if poss.; ordrng 1 W10913953 (ACTUATOR) and 1 W11162438 (CONTROL)"
REFRIGERATOR KITCHENAID KRFF507ESS01 Replaced listed parts. Set controls. Brought back core for return. Op test ok..
WASHER MAYTAG MVWX500XW0 Found water leaking from water valve. Ran drain and spin. Gearcase making noise. Will need new valve assembly. Will give est. customer does not want to repair. Do not order part. No charge to customer.
RANGE CALORIC EXR2432D Found oven not turning on. Pulled unit out and removed control panel. Found no L1 voltage to control. Found burned contacts in clock/timer. Bypassed old analogue clock control. Tested oven . Op test ok.
REFRIGERATOR KITCHENAID KRFF507ESS01 "There are 2 issues. First , ff evap solid ice. Will need thermister harness and evap cover due to broken ears. Also, machine looses power and no lights or cooling. This problem is intermittent and comes back on when power is reset. Checked outlet. Outlet is good. all connections on boards are tight. Could be a power supply or main board issue. customer has lost his food several times because of this problem. Will order both boards. Office to order parts.; ordrng 1 W10830278 (POWER SUPPLY) and 1 W10843055 (MAIN BOARD) and 1 W11033168 (FAN HARNESS) and 1 WPW10501260 (EVAP COVER)"
RANGE WHIRLPOOL WFE515S0EW1 "verified pop, sent pic.. Removed door, replaced broken door hinges. Tested functions. Op test ok."
DRYER FRIGIDAIRE n/a Replace parts opt test ok
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Not making ice. Checked temps, 6 freezer, 38ff, 8 icebox.. Removed aftermarket filter that was stuck in filter head. Ran Icemaker diag and cycled and filled Icemaker. Icemaker and optics all checked good. Advised customer to buy a whirl approved filter and then if not making ice , to call us back. Also, customer has plastic waterline connected to unit. Advised that whirl recommends either copper or braided flexline and that plastic is a flood hazard."
RANGE WHIRLPOOL WFG505M0BB2 Replaced 2 burner caps. Other 2 in package were broken. Office to order burner caps again. Customer will install.; ordrng 1 W10881749 (cap-burner)
DRYER FRIGIDAIRE n/a "Cc not drying,found heating element open give customer estimate don’t order parts she will think about it"
RANGE WHIRLPOOL KODE500ESS01 Calibrate temp on both oven to 10 f temp on both oven read 415 and 407 opt test ok
OTR MICROWAVE WHIRLPOOL WMH53521HZ2 "Light was on while microwave door closed. Interlocks, the top one was pushed in. Fixed. Fuse popped, replaced fuse from t/s. Op test ok.; used 1 W10138793 (FUSE, MICROWAVE) from stock"
REFRIGERATOR KITCHENAID KRFC604FSS00 Replace gasket and steam opt test ok
RANGE KITCHENAID KSEG700ESSO "Replace new blower opt test ok,the original one was bad service matter told me replace it all good ; used 1 W11107275 (FAN-BLWR 103.60) from stock"
REFRIGERATOR WHIRLPOOL GSC25C4EYB00 Found auger corroded clean out found ice stuck to each other clean out recommend customer to empty ice half way every 8 days if he don’t use ice very often opt test ok
RANGE GAS WHIRLPOOL WFG530S0ES0 "CC that temp is too low. Heated oven to 350. 10 deg low. Increased temp calibration +10 deg, op test ok."
REFRIGERATOR KITCHENAID KRFC604FSS00 Found freezer gasket torn on bottom letting warn air go in freezer found freezer door with ice on the edges customer need new gasket freezer temp and fridge was good ; ordrng 1 W10897938 (gasket-dor)
LAUNDRY CENTER WHIRLPOOL WTW8500DC5 Replaced lid lock assembly. Ran auto test and drain and spin. Lid lock working properly. Op test ok.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Defrosted ice maker. All tested ok.
LAUNDRY CENTER WHIRLPOOL WTW8500DC5 "CC that F5 keeps coming up and lid will not unlock. Ran diag, f0e3, overloaded, and f5e3, lid will not unlock. Will need new lid lock assembly. Office to order part.; ordrng 1 W10861642 (LID LOCK)"
WASHER WHIRLPOOL WFW92HEFC0 Replaced bellows seal. Ran test cycle. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
WASHER WHIRLPOOL WFW92HEFC0 "Machine not draining. Ran diag, F9E1, long drain, and F8E3, overflow.. removed back to access pump. Cleaned out trap. Clogged up with rug material. Cleared codes and ran co test cycle. Op test ok. Also, customer wants new bellows.; ordrng 1 W11173364 (BELLOW 13209), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KITCHENAID KFIS20XVMS5 Replaced control board. Programmed code number. Set temps. Op test ok. Brought back core for return.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
WASHER WHIRLPOOL WTW4816FW2 "No issue machine working perfectly fine,customer was not happy that water wasn’t really hot explain to him that I ran manual test found cold and hot coming out also call corina to explain other options for customer ,customer still not satisfied that he can not get a 120 degrees hot water for wash ,found prove of purchase in sb we’d"
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Found inside of freezer covered in frost, from ceiling to floor. Pulled machine out and found duck bill on end of drain tube clogged up. Cleaned out duck bill. Used steamer to clear ice in freezer and air shafts. Also, sealed gaps in liner with silicone adhesive from t/s. Set controls to normal, op test ok."
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Replaced evaporator fan. All tested ok.
MICROWAVE KITCHENAID KMHS120EBL5 Replaced magnetron and diode. All tested ok.
DISHWASHER KENMORE 665.13122K703 "Customer complaint of dishwasher not drain. Advised to run garbage disposal before running dishwasher, use Affresh tablets to clean dishwasher, and to clean filters in dishwasher regularly. All tested ok."
REFRIGERATOR KITCHENAID KFIS20XVMS5 "found display dead and unit not running. Checked voltage on main board conn J6, per tech sheet, 12v dc. Measured 13vdc. Checked voltage on UI panel. 13v dc. UI board is NLA.. Called Whirl TL, Rich, 7723223726. He said even though we are measuring 13v on UI, it is a corrupted voltage and my meter cannot see this. He said it is the main board that will have to be replaced. Customer paid dep, office to order part.; ordrng 1 WPW10312695 (CONTROL BOARD 11990), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KITCHENAID KBFS20EVMS6 Found drain plugged up and water leaking from freezer.. installed updated drain tube from t/s. Used steamer to clear ice. Op test ok ; used 1 W10619951 (TUBE-DRAIN) from stock
WALL OVEN COMBO JENN-AIR WM27160B Pick parts
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Unit not circulating air from freezer. Evaporator fan is seized. Office to order evaporator fan.; ordrng 1 W10865431 (motor-evap 74.18), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE KITCHENAID KSEG700EBL0 Unit pulling F8E0 error for cooling fan. Replaced cooling fan. All tested ok.