Appliance Repair in Bay Village, Ohio
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for Bay Village, OH
Terrible service issue not resolved
JAMES - Bay Village, OH
Your service was a complete failure. Parts on a stove were replaced but the technician failed to bring a meter to check if gas was still leaking from stove. Technician was completely unfriendly. My wife and son still smell gas so gas was turned off again. Whirlpool recieved a report from tech saying issue was resolved. ITS NOT RESOLVED !!!!
Response from Fred's Appliance Service:
Hi James, Thank you for taking the time to submit your review. We are so sorry to hear that you are still having trouble. I just tried to give you a call to discuss, but I was unable to reach you and left a message. We would certainly like to come out to take another look and get this taken care of for you. Since your unit is still under the first year manufacturer warranty, you will just need to call Whirlpool to schedule the appointment at 1-800-253-1301. Additionally, our technicians do not have carbon monoxide detectors. If you would like this tested, you can request a detector from Whirlpool as well. Again, we are so sorry to hear about this issue. We have a make-it-right policy and we would certainly appreciate the opportunity to do that! Thank you, The Fred's Team
Michelle - Bay Village, OH
DONNA - Bay Village, OH
The technician was on time and the service was outstanding. Very professional, but extremely polite
TIM - Bay Village, OH
Came on time, friendly and knew what they were doing.
LEE - Bay Village, OH
The only downside to the service was a week-long wait before they could get here. Otherwise, great service.
Response from Fred's Appliance Service:
Hi Lee, Thank you for sharing your feedback! We are so happy to hear that the technicians were on time and helpful in repairing your appliance. We apologize for the delay in scheduling. With summertime and Memorial Day, we are entering our busy season and scheduling about 1 week in advance. We apologize for any inconvenience. Enjoy the rest of your week! The Fred's Team
Love the tracking option
MARY - Bay Village, OH
Saved the Day
JONI - Bay Village, OH
Brian was very knowledgeable about this washer, and he quickly figured out the problem. And, he patiently explained the functioning of the washing machine. I was on the verge of returning it, but not now.
ANNE - Bay Village, OH
On time. Professional. Courteous
TRACEY - Bay Village, OH
Colina was great, gave her honest opinion based on her expertise. Highly recommended
aileen - Bay Village, OH
It was great service and a great repair person
JANICE - Bay Village, OH
Terry - Bay Village, OH
SCOTT - Bay Village, OH
Guys were professional and answered any questions i had. I would recommend their services.
christopher - Bay Village, OH
MARK - Bay Village, OH
SCOTT - Bay Village, OH
MARY - Bay Village, OH
SUSAN - Bay Village, OH
MARGIE - Bay Village, OH
This was a warranty visit. I was impressed with the communication prior to the visit. The service man was quick and thorough. I would call them again.
MARSHALL - Bay Village, OH
NANCY - Bay Village, OH
Professional, quick friendly service
great service, awesome price, trusted
GINA - Bay Village, OH
I got my frig fixed, and am very happy.
Great service professionals
DAVID - Bay Village, OH
Microwave Door Latch Innovative Repair
Trail Boss - Bay Village, OH
Innovative repair of a microwave door which was no longer available. Swift, Accurate and Professional! Thanks Paul !! ~~~ LHC ~~~
KELLY - Bay Village, OH
Brian was great! Helpful, on time, curtious.
KRFC704FSS00 KITCHENAID REFRIGERATOR Found mullion sweating and dripping water. No power to mullion. Mullion tests good. Entered diagnostics and ran mullion test. 12vdc is present. Exited diagnostics and cycled power. Mullion now has power. Op test ok. ; Job Cmpltd
790.75403500 Kenmore Range ound ignitor weak. Replaced. Op test ok. ; used 1 12400035 (IGNITER)
DU850SWPS4 WHIRLPOOL DISHWASHER Found vent blocked in door. Cleaned out vent and ran normal wash. Op test ok. Advised to use as normal and monitor for leaks. Any issues contact us back
KFCO22EVBL5 Kitchenaid Refrigerator Customer complaint ice not being made, found ice machine in the off position, temp was 0 in frz and 40 in ff, cycled ice maker, ice maker did not get water, solenoid failed unit needs solenoid; ordrng 1 WPW10420083 (valve 8513)
WFG505M0BS3 WHIRLPOOL RANGE Installed new manifold, op test good ; Job Cmpltd
JES9860CAS02 JENN-AIR RANGE Installed new relays, op test no good, now 2 elements are working, unit needs other 2 relays; ordrng 2 WP8566493 (relay)s
GE WALL OVEN ZDP486NDPSS Unit is a 48 in slide in range. Neither Oven is working and both displays dead. Pulled unit out. 240v on terminal block. No power to display and controls. Found lower relay board under right oven is burned. Will give est , but customer Does not want us to repair. She will call GE. Paid sc.; , Job Cmpltd, saved tckt
WMH31017FW0 Whirlpool Microwave Installed motor and coupling. Poppping noise is reduced but still not gone. Ordered turn ring. Cust will install.
JES9860CAS02 JENN-AIR RANGE Top burners not working. Checked input voltage, 240v, checked voltage on burner switches, 240. Voltage to relay board but not to top burners. Will need new relay boards. 1 for each module.; ordrng 2 WP8566493 (RELAY)
KDFE104DWH0 KITCHENAID DISHWASHER CC that machine not drying dishes. Ran diag, 7-1 code, heater circuit turned off. Ran diag/ calibration cycle to re activate heater circuit. Heater circuit was turned off by control when pump failed. Heater now working. Placed water mat, took pic. Advised customer to run hot water in sink before running dishwasher.; Job Cmpltd
WFG505M0BS3 WHIRLPOOL RANGE CC of gas leak. Gas co. turned off gas. Pulled unit out and turned on gas. Used sniffer to find leak in 3 burner valves on top manifold. Will need new manifold.; ordrng 1 W10538763 (pipe-mnfld)
KRFC300ESS01 KITCHENAID REFRIGERATOR CC if freezing food. Found coffee bag blocking air vent. Advised customer. Entered diag, step 211, and increased temp offset by 1 deg. All other functions normal. Op test ok.; Job Cmpltd
GSE25HSHEHSS GE Refrigerator Customer complaint of a loud noise like a drill but it tapered off and is not present now, says it was coming from ice maker area in freezer, ice maker is making ice, possible a cube was caught in ice tray arm and trying to release, unable to duplicate the problem, advised customer to monitor ice production and if the noise returns to call us immediately to try to catch the noise in action
WMH31017FW0 WHIRLPOOL MICROWAVE Found driver motor for tray hitching. Needs motor and coupling replaced. ; ordrng 1 W10337248 (driver,turntable) and 1 W10642989 (MOTOR)
GEW9200LW2 Whirlpool Dryer Customer complaint dryer powers on but will not start, confirmed, ohms on start winding was 1.3 ohms on run 1.7, supposed to be between 2.6 and 3.5, motor failed
GHW9100LW2 Whirlpool Washer Customer complaint of f2 code, ran diagnostics found f2 long drain, filter is clogged, showed customer where filter housing was in the front of the unit, customer will remove debris;
KBFS25EWMS8 KITCHENAID REFRIGERATOR Found freezer door not closing all the way causing large frost buildup. Also, Icemaker not working. Cycled Icemaker, no voltage out to valve. Will need new unit, replaced from t/s, cycled, op test ok. Adjusted freezer door.; used 1 W10884390 (ICE MAKER ASSY)
JES9800CAS01 JENN-AIR RANGE Found some pads not working on panel. Will need new panel. Will give est. customer does not want to repair at this time
KDFE104DWH5 KITCHENAID DISHWASHER Found filter stuck on screen. Customer could not remove. Removed and reinstalled filter several times to loosen up. Advised customer on proper operation. Op test ok.; Job Cmpltd
WDF330PAHW0 WHIRLPOOL DISHWASHER CC of leaking under machine. Found drain hose leaking due to clamp being overtightened during install. End of hose was collapsed. Cut off bad section of hose and reconnected . Also, elevated drain hose under sink. Also, lubricated friction pads. Ran test cycle. Op test ok. ; Job Cmpltd
WGD95HEXW2 WHIRLPOOL DRYER Found worn idler pulley. Replaced from t/s. Vacuumed out machine. Lubed drum rollers and new pulley. Op test ok.; used 1 279640 (PULLEY-IDLER)
KITCHENAID DISHWASHER KDTE334GPS0 Installed drain hose. Ran diag test cycle. Op test ok. Advise running hot water in sink first to get water hot.; Job Cmpltd,
KDRP407HSS4 KITCHENAID RANGE Replaced oven control. Heated oven to 350. Op test ok.
KDTE334GPS0 KITCHENAID DISHWASHER Replaced scratched console. Ran test cycle. Machine would not drain. Found drain hose smashed behind machine. Sent pic. Also, tightened counter bracket screws.will need new drain hose. Brought back core.; ordrng 1 8269144A (drain hose)
EI28BS56IS5 ELECTROLUX REFRIGERATOR Replaced water valve. Advised it will take time to start making ice and to fill basket. ; Job Cmpltd
EI28BS56IS5 Electrolux Refrigerator Found I.m. Is cycling. No water to ice maker. Found fill valve solenoid open. Needs valve assy replaced. ; ordrng 1 242252702 (valve
KDFE104DWH0 KITCHENAID DISHWASHER CC that machine does not wash and soap lays in bottom after cycle. Checked voltage to wash pump, 120v. Pump not running. Will need new sump assbly. Replaced from t/s. Ran test cycle. Op test ok. Left water mat under machine.; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock, Job Cmpltd
KDRP407HSS4 KITCHENAID RANGE Found oven control shaft broken off. Will need new control. ordrng 1 8186394 (cntrl-oven)
EI28BS56IS5 Electrolux Refrigerator Installed new ice maker control and water splash guard in kit, ran diagnostics test freezer recovery mode showed “ok”, did water valve fill test, heard solenoid engage, advised customer to wait 48-72 for ice bin to fil
WRF540CWHB00 Whirlpool Refrigerator C that refrigerator is not cooling. Found freezer drawer not closing. Removed door and repositioned bin onto side rails. Door now closing. All functions normal. Op test ok
MFF2055FRB00 Maytag Refrigerator Customer complaint of loud humming noise, entered service diagnostics mode, activated evaporator fan, compressor, condenser fan, and air damper, no unusual noises heard, unit is operating as designed
MMV5208WS1 MAYTAG MICROWAVE Replaced TT motor. Tested unit. Op test ok. Micro is installed too close to cooktop. Advised customer to check install guide for minimum install distance.; Job Cmpltd,
MMV5208WS1 Maytag Microwave Customer complaint noise when running, found turntable making a grinding sound, turntable failing, unit is heating, unit needs turntable motor; ordrng 1 W10143959 (motor,turntable)
EI28BS56IS5 Electrolux Refrigerator ustomer complaint ice maker not working after a month long vacation, temp in frz -9 and ff 38, found service pointer RF1001 that fits the description, unit needs kit from pointer, part to be shipped, part# 5303918496