Appliance Repair in Bay Village, Ohio
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Local Reviews
for Bay Village, OH
Powered by Fluid LOCALGreat service
Dirk - Bay Village, OH
Corina was pleasant professional and timely
Professional-prompt-knowkedgable
Russell - Bay Village, OH
Good tech
Great service and price!
Laura - Bay Village, OH
Corina was very professional, knowledgeable and informative.
Great Service
William - Bay Village, OH
Gabriel was friendly and very informative about our washing machine.
Great service!
Kirsten - Bay Village, OH
Think about a new policy
James - Bay Village, OH
Corina was delightful in every respect. However, she could not repair/replace the Whirlpool microwave we have (15 years old; part no longer available). Still we were charged 97.15 service call charge for no actual work done. Since she had ten calls on her list, I’m sure Fred’s made a profit that day. You should consider a new policy for this situation as the charge seemed exhorbitant. You might get people calling you back for the next job.
Response from Fred's Appliance Service:
Hi James, Thank you for sharing your feedback with us! We are so happy to hear that Corina was delightful and helpful in diagnosing your unit. We charge a flat rate service call that covers the diagnosis of the appliance. We charge this rate so we can be sure to take the time to do a comprehensive diagnostic since we guarantee the diagnosis for 30 days. In cases where parts are unavailable, we recommend reaching out to the manufacturer of the unit to see if they may have another solution or could track down the part. Unfortunately, if the part is not available, we are unable to repair the unit. Please feel free to reach out to us after speaking to the manufacturer if they are able to locate a part or if they have any additional recommendations! 1-888-45-FREDS Have a great weekend! The Fred's Team
Thank You
Lauren - Bay Village, OH
Quick, thorough, nice and professional.
Amazing service
LIAM - Bay Village, OH
Repair woman was great
Homeowner
Thomas - Bay Village, OH
Brian was awesome. Timely, courteous, and knowledgeable. Excellent job! This is the second time I have used Fred’s and the second time I have received exceptional service. A++
Excellent Service Tech
Richard - Bay Village, OH
I was very impressed with Gabriel P. He was very knowledgeable and friendly. Thank you so much!
Susan
Susan - Bay Village, OH
Very pleased with repair man Brian
Nice guys
Mindy - Bay Village, OH
excellent service
Mary-Alice - Bay Village, OH
Gabriel was efficient and educated me on my new refrigerator
Great service!
Mark - Bay Village, OH
Gabriel got the job done quickly and efficiently. He explained the work being done and was professional in every way.
Great Service
Margaret - Bay Village, OH
The technician was very thorough, courteous and professional. We were very pleased.
Great customer service
Robert - Bay Village, OH
Technician was very friendly. Provided great customer service.
Great service
Gina - Bay Village, OH
Wonderful Service
Tiffany - Bay Village, OH
Brian was very professional and courteous, he was efficient and mindful of being tidy. He put down blankets/mats when moving the microwave. He was a pleasure to meet. He even gave my dog Murphy a doggie treat when he went out to his service vehicle to get tools.
very professional, thorough, pleasant
Richard - Bay Village, OH
Corey and Jessica were very supportive
WOW! Very Pleasant and Professional
Mark - Bay Village, OH
This is the first time I've been "wow'ed" by a service call. Brian was very pleasant, on time, respectful of our home, and we received calls prior to the visit and email after the visit. He identified a problem with the thermostat in the refrigerator, took the refrig apart, melted quite a bit of ice, and the temperature is now correct so our frozen food is once again frozen. However, this did not fix our initial concern (no ice being made). There was no way to know this without giving it time to make ice, so I don't fault Brian, but we'll need another service call. This was a warranty service call, so there was no cost.
Repair washing machine
Jody - Bay Village, OH
Easy scheduling, efficient service
Patient and Persistent Problem Solver!
Alan - Bay Village, OH
Gabriel spent a considerable amount of time trouble shooting my dryer problem. He never gave up on finding the solution. I appreciated his dedication to his profession... and to my dryer repair.
Outstanding Customer Service
Joe - Bay Village, OH
We have had Fred's Appliance Service provide service to us in the past and have found their technicians to be friendly, very competent, on time and get right to the problem area. They are a terrific company to have as a service provider!
phone call solve
michelle - Bay Village, OH
My tech looked up the code and had me reset the breaker - instant fix. It would have been much appreciated if you looked up the code prior to the appt. and advised me to try this first.
Response from Fred's Appliance Service:
Hi Michelle, Thank you for taking the time to submit your review. Unfortunately, all of our technicians are typically in a customer's home or driving so we are unable to offer tech support over the phone. However, we're happy to hear it was a quick fix for you! Thank you, The Fred's Team
Great
doreen - Bay Village, OH
Very good service tech
Macaulay G.
RANGE KITCHENAID KSEG700EBL0 "Broil element is sagging badly. Also, control is not sending it’s half of the voltage to the element.; ordrng 1 W11238400 (broil element ) and 1 WPW10453975 (cntrl-elec)"
Gabriel P.
REFRIGERATOR KENMORE 253.7050441 Replace part opt test ok
Macaulay G.
WASHER MAYTAG MVWC565FW0 Replaced shifter. Calibrated and tested ok.
David R.
WASHER WHIRLPOOL WFW95HEXR2 Wire to bellow came off. Fixed and put back on. Tested. Op test ok.
Corina B.
REFRIGERATOR KENMORE 253.7050441 "CC that the unit stopped word when the unit was pulled out to paint. Checked the connections good. Unplugged unit plugged back in compressor and fans turn on for about 2 minutes and turn off. Checked the outlet, good. Checked the continuity on the cord good. Will need a new control. ; ordrng 1 5304507171 (control box 11699), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
RANGE JENN-AIR JDS9860CDS02 Replaced inner door panel and both hinges. All tested ok.
Corina B.
WASHER MAYTAG MVWC565FW0 "CC that the unit is not agitating. Ran diag f7e6 motor fault, f5e3 lid unlock fault, 2.46 ohms on the shifter pins 1-2 ran manual test to agitate and spin 120 volts to shifter. 5 Dcv in a spin and 0 dcv in an agitate.checked pinsj12-4 and j12-1 11 dcv. Found the shifter cam is moving freely. Will need a new shifter. Used my t/s on Friday. Office to order part; ordrng 1 W10913953 (actuator 5814)"
Gabriel P.
ICEMAKER KITCHENAID KUID308ESS2 "Senior tech Mac show me how to replace drain pump,opt test ok"
Macaulay G.
ICEMAKER KITCHENAID KUID308ESS2 Assisted GP.
Gabriel P.
WASHER WHIRLPOOL WTW8000DW0 "F5e3 latch fault when trying to go to diagnostics it won’t let me it turns back on by it self and show and f5e3 giving customer and estimate on latch customer will install parts he paid for part ,shipping ,and service call ; ordrng 1 W10810403 (lid lock assy 93.93), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
MICROWAVE KITCHENAID KMBS104ESS02 Replace UI and notice it didn’t came with digital control call Shawn and bj ask me to order the main digital control customer has warranty on parts for 60 months; ordrng 1 W10891907 (cntrl-elec)
Corina B.
WASHER WHIRLPOOL WTW6600SB0 "Replaced the suspension rods. Optest ng. When starting a rinse and spin f1 comes up, Primary Control Failure. Will need a new control. Customer will contact office if he wants to finish the repair ; ordrng 1 WPW10189966 (cntrl-elec 25648), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER WHIRLPOOL WTW6600SB0 "CC that the unit walks. Checked the suspension rods are worn. Will need new suspension rods. Called SM to order part ; ordrng 1 W10820048 (suspension 7688), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
ICEMAKER KITCHENAID KUID308ESS2 "Filter was stuck,I got it out turn power on it fills and drain then fills it make squeaking noise on drain pump,call senior tech bj told me to replace both drain pumps ; ordrng 1 W10908287 (pump) and 1 WPW10489125 (pump)"
Corina B.
WASHER WHIRLPOOL WTW4816FW2 Replaced the control. Brought core back for return. Ran a calibration. Ran a normal cycle. Optest ok.
Corina B.
DISHWASHER WHIRLPOOL WDF320PADW2 CC. That the dishwasher is leaking. Started a normal cycle. Ran for 30 min with door off. Could not duplicate the problem. Did find the drain hose is clogged with debris. Advised cust to run a cleaner threw the dishwasher to clean the hoses. Optest ok.
Gabriel P.
DISHWASHER KITCHENAID KDTE104ESS1 Installed sump assy. Op test ok.
Gabriel P.
MICROWAVE WHIRLPOOL WMH53520CS0 "Bad interlock switches,replacing from truck stock,opt test ok; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"
Corina B.
WASHER WHIRLPOOL WTW4816FW2 "Cust showed pop, sent pic. CC that there is no power the the washer. Checked the power at the control 120 v. Will need a main control. Called SM to order part. ; ordrng 1 W11170319 (CONTROL )"
Corina B.
RANGE JENN-AIR JDS9860CDS02 CC that the hinges are bent from someone stepping on it. Found the hinges and the inner door are bent. Will need a inner door and hinges. Cust does not want to repair. Will need extra time for repair
Corina B.
REFRIGERATOR WHIRLPOOL WRS321SDHW00 Replaced the ice maker. Cycled ice maker. Optest ok.
Corina B.
WASHER MAYTAG FAV6800AWW CC that the washer started at 42 and stayed at 38. Started a normal cycle did not start. Have power to control. Will need a new control. Control is no longer available. ; ordrng 1 25001188 (CONTROL )
Corina B.
DISHWASHER MAYTAG MDB7749AWM1 CC that the unit is not turning. Checked power to control 120 volts. Found the bi metal is open. Replaced the bi metal from t/s. Optest ok. ; used 1 W10258275 (BIMETAL 2681) from stock
Gabriel P.
DISHWASHER KITCHENAID KDTE104ESS1 "Dw will fill but won’t start the pump ,need pump assembly ,customer will contact whirlpool to get and authorization for parts or labor sump was replace a year ago with us will only charge svc ,do not order parts unless customer address it to,Customer wants previous history sent to provided email. Office to please attach and send. ; ordrng 1 WPW10605057 (pump and motor assy 164.26), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
MICROWAVE KITCHENAID KMBS104ESS02 "User interface,numbers fading ,ordering user interface customer has warranty on parts for 60 months ; ordrng 1 W11197501 (CNTRL PANEL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
MICROWAVE KITCHENAID KMBS104ESS02 "User interface,numbers fading ,ordering user interface customer has warranty on parts for 60 months ; ordrng 1 W11197501 (CNTRL PANEL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER AMANA NTW4516FW2 Rather control. Brought core back for return. Ran a calibration. Started a normal load. Optest ok.
Corina B.
WASHER WHIRLPOOL MVWB765FW2 "Cust showed pop, sent pic. CC that the clothes are coming out twisted and it does not go into a medium spin. Showed Cust on what cycles will run on with a medium spin. Optest ok."
Corey L.
DRYER WHIRLPOOL WED5820SW0 "Customer complaint dryer not drying again, confirmed, found heating element open, quoted for repair, ok, replaced element, op test good; used 1 279838 (ELEMENT 61.75) from stock"
Corina B.
DRYER WHIRLPOOL WED8740DW0 Replaced the parts listed. Brought core back for return. Optest ok.
Corina B.
DISHWASHER KITCHENAID KUDS30IVBL4 "CC that the lights stay on. Found the ribbon separating, will need a new ui."
Macaulay G.
DRYER MAYTAG DE312 Replaced heating element. All tested ok.
Corina B.
WASHER AMANA NTW4516FW2 "Cust showed pop, sent pic. CC that the unit does not turn on. Checked outlet, good. Checked power to control, 120 volts. No light is on the control. Checked the continuity on the cord, good. Will need a main control called SM to order part. ; ordrng 1 W11170317 (CONTROL )"
Macaulay G.
REFRIGERATOR KITCHENAID KSSC42QVS01 "Replaced control box. Watched temperatures drop significantly. All tested ok."