Appliance Repair in Bay Village, Ohio
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for Bay Village, OH
Always great service
Sarassa - Bay Village, OH
Fred’s has always provided exemplary warranty service. Technicians are knowledgeable and courteous.
nice and efficient
Gina - Bay Village, OH
Fridge and range
Jp - Bay Village, OH
Corina is A+
Betty - Bay Village, OH
Corina was excellent. I was very comfortable having her in my home.
Donna - Bay Village, OH
The technician was very professional, yet courteous. The appointment setter was courteous and seemed concerned about my issue. The only complaint is the 3 hour window given. Took off from work to be available, and yet the window was missed by almost 1/2 hour. Could have worked a 1/2 day, instead of missing the whole day.
Response from Fred's Appliance Service:
Hi Donna, Thanks for sharing your review with us! Scheduling can certainly be one of the most challenging parts of our jobs. We do our best to accommodate time requests while keeping in mind the estimated time a technician will take to diagnose and/or repair each appliance all while designing economic routes - it can be quite tricky! We are always working to improve this part of our service and appreciate your feedback. We are so glad to hear that your technician was professional and that you appreciated the courteous customer service rep as well! Thanks! The Fred's Team
Courtney - Bay Village, OH
So friendly, prompt, quick. Great quality service. I would use her again and again for our appliance warranty needs!
Barbara - Bay Village, OH
Very happy with the service call. She was well informed and helpful
Adrien - Bay Village, OH
Mike - Bay Village, OH
Our tech was awesome, found the problem and made the repair expertly.
Nate - Bay Village, OH
He was knowledgeable and nice.
Michael - Bay Village, OH
Both repair people were excellent.
William - Bay Village, OH
AGS - Bay Village, OH
Nancy - Bay Village, OH
Our service person, Corina, was very helpful and courteous. The only thing I wish is that we didn't have to wait 3 days to get someone in here as it was the refrigerator. Not having a fridge for 3 (plus more as we have to get a new one) is very inconvenient. But I know everyone is busy.
Response from Fred's Appliance Service:
Hi Nancy, Thanks for taking the time to share your experience with us! We are certainly in the midst of our busy summer months and we are scheduling out further than we would like. We know it's super inconvenient to be without your refrigerator! We are committed to providing excellent customer service and are working to create more availability in our schedule. We are so happy to hear that Corina was helpful and courteous! Have a great weekend! The Fred's Team
Noreen - Bay Village, OH
Geraldine - Bay Village, OH
John - Bay Village, OH
Rebecca - Bay Village, OH
Very professional. Gabriel was on time and very helpful.
Solved problem but I had to find replacement parts on line
Peter - Bay Village, OH
Karen - Bay Village, OH
Gina - Bay Village, OH
Corina was able to diagnose the issue with my washer and dryer. She took the time to explain what the issue was. She was very professional and friendly.
Great Whirlpool service
Gordon - Bay Village, OH
Excellent service call
Jeffery - Bay Village, OH
She was friendly, extremely competent, efficient, well-spoken and polite. I was very impressed with her.
Jim - Bay Village, OH
Phil - Bay Village, OH
It was good. The technician that did the work was efficient, good communicator and everything worked when he was complete
WALL OVEN WHIRLPOOL RBD305PDB15 Found 000 voltage going to the bake element check voltage on relay as well no voltage also ohm out orange wire to red with senior tech helping me to diagnose situation in found 18.7 show us thermal fuse good will need control but is discontinued 8302319 can’t not be repairable
WALL OVEN KITCHENAID KEBS278SBL04 "CC that the unit is not keep temps in both ovens. Heated upper and lower oven at 350* took temp. Upper oven the bake element is open. Lower oven is heating properly. Will need an bake element. ; ordrng 1 WPW10207398 (elmnt-bake 7988), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Control had two line showing. - - Try to program but still nothing replace new control from trucks stock,opt test ok start cooling ; used 1 WPW10503278 (CNTRL-ELEC) from stock"
DISHWASHER KITCHENAID KDTE334GPS0 CC that the unit stops in the middle of a cycle and does not dry the dishes. Ran diag no codes. Found the door not securely closing. Replaced the door latch. The rinse aid is empty advised cust to use rinse aid. Optest ok.
DISHWASHER KITCHENAID KDFE104DBL5 "Cc that dishwasher not washing dishes. Found sediment buildup in water valve. Not getting enough pressure to operate spray arms. Will need new supply line. Found upper rails failing will need new rails. Will need plumber before we return. ; ordrng 1 W10878507 (inlet tubing 3835) and 1 W11175771 (valve-inlt 6336) and 1 W11259785 (track 5861) and 1 W11259786 (track RT 5861), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR GE PFSS5NJWASS "Cc that fresh food section not cooling. Fz -2 ff 76 degrees. Found evaporator fan not running. Checked the dc volts at the control 13.4 dc volts. Will need a new fan. Cust can install part. ; ordrng 1 WR60X10185 (motor evap dc 9363), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL ED5FHAXVY02 "Installed new ice stripper, op test good"
RANGE WHIRLPOOL MGT8720DH03 Cc upper oven not keeping temp. Checked igniter 3.4 amps. Broil 3.5 amps. Checked oven sensor 138 ohms. Heated oven to 350. Waited 30 mins took temp. 350* in oven temps on the skillet. Optest ok.
STACK W/D WHIRLPOOL WFW9151YW00 "Replaced the dispenser and hose. Started a rinse and spin and a normal cycle, no water leaking. Optest ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE WHIRLPOOL KSGG700ESS1 "Cust showed pop, sent pic. CC that there was a fault code. Ran diag F2e1 Stuck Keypad. Unplugged unit for 30 seconds faults has no reappear. Cleared fault code. Working as designed. Optest ok."
REFRIGERATOR WHIRLPOOL WZF56R16DW04 "Customer complaint freezer is making a loud noise but said it has not made it today at all, no unusual sounds heard, unable to duplicate the problem, advised trying to get a recording of the noise in question to try to help narrow possibilities"
REFRIGERATOR WHIRLPOOL ED5FHAXVY02 "Customer complaint im not working and seemed like the white thing was caught and when trying to correct it, it broke off the ice maker, confirmed, unit needs new stripr asm; ordrng 1 W10297244 (arm-stripr), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Cust showed pop, sent pic. CC that the unit is freezer food. Checked the return clear. Advised the customer the shelves need to be in line with each other to have proper airflow. Optest ok"
STACK W/D WHIRLPOOL WFW9151YW00 "CC that the unit is leaking. Found the dispenser is leaking. Will need a new dispenser and hose. ; ordrng 1 W11366227 (HOSE) and 1 WPW10399327 (dispenser), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL WDT710PAYM6 "Replaced the gasket and deflector. Started a normal cycle. Optest ok.; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
MICROWAVE WHIRLPOOL KEHU309SSS06 "Replaced part. Tested oven and microwave, good. Op test ok"
DISHWASHER KITCHENAID KDFE104DSS5 "Customer complaint dishwasher not filling with water to wash, found wash motor W11085683 failed, unit needs new sump asm, quoted, customer does not want the repair, left quote"
DISHWASHER WHIRLPOOL WDT710PAYM6 "CC that the unit is leaking. Found the vent is leaking. Will need a new gasket and deflector.; ordrng 1 WP8269259 (gasket 3194) and 1 WPW10274926 (deflector 2472), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
MICROWAVE JENN-AIR JMV8000ADW "Customer complaint door handle, top grille and console is broken, confirmed door handle inner and outer is cracked, air grille cracked at screws, control mount hooks on bottom are broken, console is no longer available, door must be taken apart to get to handles, advised customer replacing the handle is not recommended since the door needs disassembled, with the age of the unit there could be other clips damaged and no other part of the door is available, left part number for grille, customer will purchase"
REFRIGERATOR WHIRLPOOL ED5FHAXVY02 "Replace housing,opt test ok"
REFRIGERATOR WHIRLPOOL ED5FHAXVY02 "Customer change filter and still no pressure coming out of dispenser,when took out filter from housing the housing started leaking lots of water not suppose to also I wouldn’t know if the valve is bad cause is not getting water from the filter explain customer gave her the option to replace both or to start with filter housing she wants to start with filter housing ; ordrng 1 WPW10121138 (housing), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KITCHENAID KSC24C8EYY02 CC that the freezer does not cool. Ff 45* ff 42*. Checked ff and Fz evap partial frost patterns. Ran step 4. 3 way valve opened. Will need a new ff evap. Parts are covered under warranty.
DISHWASHER WHIRLPOOL WDT970SAHV0 CC that the unit will not start. Found the ui not plugged in. Plugged ui in. Bought ui back for return. Optest ok.
REFRIGERATOR GE PFSS5NJWASS CC that unit would turn off and had to reset the unit. Unit was unplugged when arriving. Plugged unit in the fans and the compressor are not turning on. Will need main control and ui.
DRYER ELECTROLUX EIMED60LT3 CC that the unit will not turn. Found a pair of underwear in the blower housing. Removed the underwear. Optest ok.
WASHER MAYTAG MVWC415EW0 "CC that there is water leaking. Found the bearings are worn. Oil leaking underneath. Will need a gear case, motor, pulley, cam, shifter, capacitor and hub."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Replace valve and fill tube,opt test ok"
STACK W/D WHIRLPOOL WFW9151YW00 CC that there is a loud noise in a drain and spin. Removed the drain pump cover cleaned out drain pump. Found a straw in the hose. Ran a rinse and spin. Optest ok.
DRYER MAYTAG MEDX655DW1 CC that there is a noise. Replaced idler pulley. Optest ng. Found a bell in the felt of the drum. Optest ok. ; used 1 691366 (
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Found a dent on left side customer said it was like that when they deliver it ,also found cord electrical paper flapping like pop corn and found other tape in the back clear out everything push unit back did not make noise wait 20 minutes no noise opt test ok"
DISHWASHER MAYTAG MDB8959SBS2 Found 125 voltage on terminal and going to control but not responding given estimate on control s will not repair
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found error code E5 on icemaker same error as before temp on ice box 20 degrees on fresh food section 36 and freezer 3 degrees ran test 59 to find home position and test 57 harvest found fill tube frozen where it fill icemaker maker call bj he say that the valve might be wippin to replace valve on ceiling and fill tube ordering ; ordrng 1 W10815476 (tube-water) and 1 WPW10341329 (water valve assy)
MICROWAVE WHIRLPOOL WMH32519HV Replaced user interface and control panel. Heated a cup of water. Optest ok.
WASHER WHIRLPOOL WTW8040DW4 Replaced the water valve. Started a manual water test. Ran a calibration and a rinse and spin. Optest ok.