Appliance Repair in Beachwood, Ohio
for Beachwood, OH
pleasant and professionally handled
SUSAN - Beachwood, OH
LING - Beachwood, OH
HAROLD - Beachwood, OH
ROSCOE - Beachwood, OH
The repair took less than 15 minutes and the resulting Labor cost of $ 100.00 converts to $400.00 Per hour. This is much to costly for anyone especially an 83 year old Senior.
Response from Fred's Appliance Service:
Hello Roscoe, Thank you for your review. I'm very sorry you feel you're were overcharged. We charge based on a national flat labor guide that our parts distributor supplies the industry. We do not charge by the hour. We honor the rate we quote you regardless of how long it takes us. Please reach out to us so we can further discuss with you at firstname.lastname@example.org or call 888-453-7337. Thank you! - The Fred's Team
Professional & Proficient
DAVID - Beachwood, OH
Chad took care of our problem skillfully - as we expected when he came to the door, based on a prior visit some years ago. Our only negative with the service was not being notified much earlier that the scheduled Chris couldn't do the job. We learned this only by having called the office because we had not heard anyting during the 1-4 pm "window" for the service. All that aside, we are most satisfied. Thanks to all involved.
WFW70HEBW0 WHIRLPOOL WASHER Installed new part unit op tested good ; Job Cmpltd
MEDB835DW3 MAYTAG DRYER Unit is running and heating. Venting checks good. Cc that clothing to damp on auto dry settings. Changed dryness level. Advised on operations. Op test ok. ; Job Cmpltd
JE1390GA001 GE MICRO OVEN I tried to duplicate the burning small I was in able to do so unit tested good; Job Cmpltd
ZISB48DYB GE REFRIGERATOR Cust has not water or ice i found the water valve is receiving power it is pushing water there is a frozen waterlines preventing water to the icemaker and door I am unable to fall out the water line that runs through the door I recommended to customer to turn the temperature up to a higher setting let it sit for a few days that should resolve the issue
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.