Appliance Repair in Beachwood, Ohio
for Beachwood, OH
ROSCOE - Beachwood, OH
The repair took less than 15 minutes and the resulting Labor cost of $ 100.00 converts to $400.00 Per hour. This is much to costly for anyone especially an 83 year old Senior.
Response from Fred's Appliance Service:
Hello Roscoe, Thank you for your review. I'm very sorry you feel you're were overcharged. We charge based on a national flat labor guide that our parts distributor supplies the industry. We do not charge by the hour. We honor the rate we quote you regardless of how long it takes us. Please reach out to us so we can further discuss with you at firstname.lastname@example.org or call 888-453-7337. Thank you! - The Fred's Team
Professional & Proficient
DAVID - Beachwood, OH
Chad took care of our problem skillfully - as we expected when he came to the door, based on a prior visit some years ago. Our only negative with the service was not being notified much earlier that the scheduled Chris couldn't do the job. We learned this only by having called the office because we had not heard anyting during the 1-4 pm "window" for the service. All that aside, we are most satisfied. Thanks to all involved.
Fast and courteous service
FRAN - Beachwood, OH
Problem was repaired with little down time. Both techs were on time and got the job done.
JASON - Beachwood, OH
I'm a little disappointed with the result of the repair mans visit. He stated that I needed a plumber, even though the part that was bad was a part that came with the fridge.
Response from Fred's Appliance Service:
Hi Jason! Thank you for your review. I've reviewed your workorder. We found a plastic water supply line to your refrigerator. This is a flood hazard. In order to prevent a potential water damage claim, we advise you replace with copper. This was simply some friendly advice. If you have any other questions, you may call us at 888-453-7337 or email email@example.com Thank you! -The Fred's Team
Was reliable, neat and got the job done
SHARON - Beachwood, OH
KGSC308LSS0 KITCHENAID RANGE CC that the front right burner does not light. There is a spark but no gas is coming from the burner. Took a match and it did not light. Three of the four burners are screws are stripped. Will need the orfices burner heads and the front right gas line. The fr rt gas line is no longer available
WRT311FZDW00 WHIRLPOOL REFRIGERATOR Technical Service Pointer #: W10916291. The unit has a lot of frost buildup in the freezer see the picture service pointer will come with new gaskets and a different fan blade. Also the fridge door is not ceiling to the cabinet see the other picture ordering shims to raise the door; ordrng 1 W10916494 (FAN KIT) and 2 wp2177331 (SHIMS)s,
JFC2089HES JENN-AIR REFRIGERATOR Installed new control and thermistor, op test good ; Job Cmpltd
WFC7500VW2 WHILPOOL WASHER Customer complaint that unit is not starting, ran drain and spin cycle, door locked unit spun, started normal wash cycle, door locked, unit filled and advanced to wash cycle, unit is operating as designed ; Job Cmpltd
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Your technician, Jeff, just left so I can write my review. I have been very impressed with this business from day one, very businesslike, very professional, very helpful. The ease of scheduling an appointment online was much appreciated. And being able to track your technician's progress was a terrific perk. I could go ahead and do other things about the house while waiting. The phone alert that he was on his way-excellent. Jeff arrived and checked my disabled washer. An expensive part was available, but given the washer's age, Jeff's suggestion was a new washer was the way to go, rather than to keep putting money into this 2003 appliance. (I had the same feeling). Jeff was friendly and professional.
I highly recommend Fred's Appliance and will definitely use again if
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.