Appliance Repair in Beachwood, Ohio
for Beachwood, OH
Wendy - Beachwood, OH
Debbie - Beachwood, OH
Phillip/donna - Beachwood, OH
Hy - Beachwood, OH
Tech was awesome. Time from ordering parts to installation was great1
Barbara - Beachwood, OH
Excellent in every way
Debbie - Beachwood, OH
Hy - Beachwood, OH
Timely and efficient
Igor - Beachwood, OH
Stephanie - Beachwood, OH
The serviceman was rather snarky. Not pleasant.
Response from Fred's Appliance Service:
Hi Stephany, We appreciate you sharing your experience with us and we apologize that your technician was not pleasant. Our technical supervisor will have a conversation with Dan to help him better navigate his emotions in the future. If you would like to share any additional details, please reach out to us at 888-45-FREDS or firstname.lastname@example.org. Have a great weekend! The Fred's Team
Burton - Beachwood, OH
Corina was fantastic and a very good communicator. All employees should be like her. (sent with Gentle Effect)
the people on the phone as well as those who came to our apt.were so kind and helpful...I certainly would call them again and again.....
Naomi - Beachwood, OH
It was just good service....the problem was the date and time...it changed a could time...but,it got done and that's what was very important...
Response from Fred's Appliance Service:
Hi Naomi! Thank you so much for sharing your feedback. We do apologize for the scheduling error! We are happy to hear that you felt our team treated you well and Dan was able to get your washer taken care of for you. If you have any questions about your visit please let us know. Thanks again and have a good day! -The Fred's Team
Carrie - Beachwood, OH
Dan was at my home on Thursday and diagnosed the problem with my dryer. He ordered the part—it arrived on Saturday and he came back on Monday to install the replacement part.
Haiping - Beachwood, OH
Jason did an Outstanding job.
Margaret - Beachwood, OH
Jason is Great, so kind and Professional
Karen - Beachwood, OH
Joe was outstanding
WASHER MAYTAG MHW5630HW0 "Cc that the unit is not spinning properly. When arrived unit was on quick cycle. Waited for cycle to finish, is spinning good. Checked for error codes on diag found 0. Found on normal cycle that spinning was off. Explain cust. Op test ok"
WALL OVEN JENN-AIR JJW2830DS03 Cc that the upper oven seems like is not getting to the correct temp. Preheat oven to 350* and waited 15 minutes after buzzer. 350*. Working as designed
DISHWASHER MAYTAG MDB4409PAB0 "Cc unit leaking from underneath frontRan wash cycle, no leaks found. Noticed excessive sudsing in tub with no detergent added. Asked customer about leaking, she stated its a small amount of sudsy water leaking from front. Advised customer about detergent usage, may need to change detergents if excessive sudsing continues. Advised her to run several clean washer cycles to clear system."
WASHER WHIRLPOOL WFW560CHW1 "Cc unit not draining clothes fully at end of cycleFound unit display not working correctly, cannot tell what cycle its running or what options. Possible she may have spin speed set too low or not on at all. All led segments lit up. Unit needs UI console. Customer peeled off M/s tag from unit and stuck on a piece of paper. ; ordrng 1 W11325580 (cntrl-elec)"
WASHER AMANA NTW4516FW3 "Cc: not draining, standing waterFound standing water in unit. Ran manual drain. Unit drained. Found no stored error codes. Ran auto test and calibration. Op test ok"
REFRIGERATOR KITCHENAID KRFC704FBS00 "Installed new shelf, op test good"
MICROWAVE JENN-AIR JMW3430DP02 Installed light bulb. Unit is lighting. Op test ok
REFRIGERATOR KITCHENAID KRMF706EBS01 Installed evap harness and evap cover. Cleared ice and frost from evap and drain tray. Advised customer to allow several hours for ff section to return to desired temps. Op test good.
DRYER WHIRLPOOL WED8300SW0 "Cc unit not heatingRan dryer op test, tumbles but does not heat. Checked power in to unit, found 0v between L1 and L2. L1 to N and L2 to N reading 123v. Outlet is new install, seems miswired. Advised customer to contact electrician to determine power issue to unit."
REFRIGERATOR KITCHENAID KRFC704FPS04 "Cc unit LH ff door dented. Replaced LH f door and ui control using customer supplied pre Id parts. Test all door dispense functions, all tested good. Customer satisfied with appearance. Op test good."
REFRIGERATOR KITCHENAID KRFC302ESS00 "Cc unit water dispense low pressure and making noiseCustomer stated she tried a new filter, still has low pressure and chattering noise, Confirmed. Installed bypass, water pressure good, and no chattering. Unit needs filter head. ; ordrng 1 W11346623 (FILTER HEAD 4530), used 1 SHIPPING (shipping and handling) from stock"
DRYER SAMSUNG DV45H6300EW/A3 CC that the unit is not heating. Found the heater open. Will need a new heater.
MICROWAVE JENN-AIR JMW3430DP02 Installed light bulb and ui. Light bulb was defective. Re ordering bulb. ; ordrng 1 W10886919 (lmp-basles)
REFRIGERATOR KITCHENAID KRMF706EBS01 "Cc unit intermittent cooling in ff section.Customer stated they had to remove ice in rear of ff section recently, and now its back again, temps are semi warm in ff section. Confirmed ff evap cover and evap iced over. Ran thermistor tests, all passed, ff evap fan test is good. This model does not have a defrost timing menu to change to standard timing. Unit needs ff evap thermistor harness and evap cover. ; ordrng 1 W10738349 (cover-evap9171) and 1 W11087438 (motor-evap8742), used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MAV6000AWW CC that there is a burning smell. Started a heavy cycle. The motor started to smoke. Will need a new motor and transmission. Do not have the tools to replace the transmission ; ordrng 1 WP21001950 (Motor) and 1 35-6615 (Transmission)
DISHWASHER KITCHENAID KDTE334DSS0 "Cc unit making loud groaning noiseRan wash test, then cancel drain. Customer stated she heard the noise when unit drained. She states it sounds abnormal. Advised her that it is a typical sound the drain pump makes and does not sound unusual at this point. Quoted her for replacement although I advised her it may not remedy the noise she is hearing. Customer will think about it, estimate only at this time."
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Customer complaint that freezer section door is not closing properly, found screws from track backed out, tightened, op test good"
WALL OVEN KITCHENAID KEBC147KBL03 "Cc unit door opening is stiff, need to use a lot of forceConfirmed door opening is harder then it should be, left side hinge is worn. Replaced door parts using customer supplied parts. Door open now normal. Customer satisfied with operation. Op test good."
REFRIGERATOR WHIRLPOOL WRF560SMYW05 "Cc unit ff door not closing or opening correctly.Customer thinks LH ff door hinge is bad. Door pops when opening or closing. Found unit pushed up against wall too far, corner of LH ff door contacting wall trim. Moved unit out slightly, door operation now normal. Showed customer the paint had worn off door corner and made a mark in wall trim due to prolonged contact. Op test good."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Cc: leaking behind fridgeUnit is leaking from house line. Advised customer we do not repair house line. Advised customer to have a plumber cone out, and recommend a copper or braided water line."
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Cc unit ice maker questionsCustomer stated they thought the ice maker was missing pieces or wasnt correct in assembly. Advised customer ice maker is normal in assembly and operation, no missing pieces. Ice maker is making ice, showed customer how to turn ice maker on and off. Unit is working as designed."
DISHWASHER KITCHENAID KDFE104DSS0 "Installed new sump assembly, op test good"
WASHER MAYTAG MVWB835DC3 "Cc: not allowing selectionsFound error code f0e5(off balance). Ran auto test. Kicked me out of diagnostics. Unit stopped allowing selections. Would not allow entry into diagnostics. Needs control and uiControl and ui show out of stock, office to reschedule.; ordrng 1 W11120178 (console) and 1 W11170706 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL GC3SHAXVY02 Cc: lights not workingFound bulbs burned out. Sockets are receiving proper power. Customer had replacement bulbs. Op test ok