Appliance Repair in Beachwood, Ohio
for Beachwood, OH
Abbie - Beachwood, OH
Absolutely incredible. Timely, efficient and excellent service.
"Jeremy - Beachwood, OH
Corina was very helpful in diagnosing the problem and providing the best solution to replacing the damaged part.
Carol - Beachwood, OH
Fixed the problem(s) that other service company could not.
Phyllis - Beachwood, OH
Great service...Knows product very clearly
Madan - Beachwood, OH
Judy - Beachwood, OH
Nice and courteous repair WOMAN. Careful and competent repair. Very pleased.
Jerry - Beachwood, OH
Susan - Beachwood, OH
Work done quickly and expertly
Jeremy - Beachwood, OH
Corina was prompt with the repairs needed and did a competent job.
Tech came n did his magic in no time. He was in n out. Gr8 service
Gopi - Beachwood, OH
robert - Beachwood, OH
Great service. Was fast and very professional.
Donuts - Beachwood, OH
Corina was prompt, friendly, neat, and also provided useful preventative maintenance tips.
Great service. The service person was very helpful and knowledgeable. I would request her again.
BARBRA - Beachwood, OH
Thus was a very good experience. I would most definitely use Fred's Appliances again.
Jack - Beachwood, OH
Paul has serviced our dish washer the last two weeks and was quite the professional. Matter of fact he was so impressive, good and knowledgeable, I have requested him for a service call for our clothes washer that has some issues. He is a winner. Jack
Allan - Beachwood, OH
Dan was not very polite. He did not introduce himself when he arrived. Neither did he say hello. I had to ask him to wear shoe covers as he was about to walk into our home with his shoes. He then put them on. I seemed to get the impression that he was upset about something from the outset. I emyptied the dishwasher and he attached the wheels. I then told him that the reason I had requested a service call was because my dishes were not coming out clean. He said there was not much he could do about that and that he didn’t have an answer for it. I asked if I could get a new bottom rack as I think this is a contributing factor. He said that would be fraud as he didn’t think it was necessary. He acknowledged that my dishes should not lean in the dishwasher like they were and that he had never seen that before. He acknowledged the problem but said there was not much he could do for me besides reducing the soap amount and run the hot water prior to running the dishwasher If his affect had been kind and reasonable, I would not have minded. He was simply rude and unapologetic for it. I am sorry to say I will not ever call your company again. The experience was dismal and very disappointing. As a physician, if I treated my patients the way he did me, I would be without a job. I think he owes it to himself to do better.
Response from Fred's Appliance Service:
Hi Allan, Thank you for taking the time to submit your thorough feedback, we truly appreciate it! First, we would like to apologize for the lack of professionalism demonstrated by our team. We pride ourselves in respecting our customers' time and property. Shoe covers are not an option for us, they are mandatory and we will be sure to enforce this with all of our technicians. We would also like to apologize for the unprofessional attitude demonstrated by the technician. We will certainly be addressing this issue. We have a make-it-right policy and we would appreciate the opportunity to do just that for you. I will be following up with a phone call shortly to see if there is anything additional that we can do to make-it-right! Thank you again for submitting your feedback, we take it to heart! The Fred's Team
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Cc that unit is still freezing food Ran self test on thermistors on fridge and freezer both pass Air baffle is operating as is should Needs control board replaced ; ordrng 1 W11035841 (cntrl-elecMAINCONTROL ) and 1 WPW10758681 (cntrl-elecUI)
RANGE WHIRLPOOL WEG745H0FS0 Installed new part unit op tested good
RANGE WHIRLPOOL WEG745H0FS0 The unit has a f1 control error needs a new main control ; ordrng 1 W10885069 (CONTROL )
DISHWASHER WHIRLPOOL WDT780SAEM2 Replaced the spray arm. Optest ok.
WASHER WHIRLPOOL WTW8500DC0 "Customer complaint that unit takes 2 hours to finish cycle sometimes, ran diagnostics found f0e5(off balance load) and f0e3(overloaded) error codes, suspension is good, unit is leaning to the right, leveled unit, unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
DISHWASHER WHIRLPOOL WDT780SAEM2 CC that the top rack is not cleaning. Ran diag no codes. Removed the top spray arm and found food blocking the spray holes. Will need a new spray arm. Called SM to order part. ; ordrng 1 WPW10498900 (spray arm)
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "CC that the icemaker is not making ice. Found the fill tube was frozen, which the water was going onto the bottom of the freezer. Steamed out the freezer and fill tube. Cycled ice maker fill valve turned on for 2 seconds the turned off. Will need a water valve and ice maker. Called SM to order parts. ; ordrng 1 4317943 (icemaker only) and 1 WPW10279909 (valve-inlt)"
DBL WALL OVEN JENN-AIR JJW3830WS00 "Customer complaint of an f8e1 error code, confirmed, cleared codes followed service pointer W10702370, no obstructions in fan, heated upper and lower to 350, unit preheated, advised customer if this keeps reoccurring unit will need a ui, ui comes up no longer available, unit will be unrepairable if ui is needed"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Maint. Dept had parts installed into unit Maint. Dept. verified unit is working Could not access unit to verify
WASHER MAYTAG MVWB850 Cc of loud noise Found bearings to be very noisy in a low hand spin Needs bearing replaced Underneath is super rusty and bearing most likely will not come out Will need tub and bearing assembly Customer does not want to repair EST only Paid svc 97.15Advised customer of what may happen if unit is used.
KITCHEN WHIRLPOOL WDT710PAHZ1 CC that there is a burning smell when the heater is on at the end of the cycle. Unit is not installed. Found the silverware basket laying on the heater. Removed the excess of the melted plastic. Will need a basket. Left a water mat for when they reinstalled the unit. Optest ok.
REFRIGERATOR KITCHENAID KBFS22EWMS9 As I was there at the icemaker did cycle so I was able to explain and show the customer what the ice maker does how it works. Customer has a good understanding of how an icemaker works now. Unit tested good. No issue
DRYER WHIRLPOOL LG6881XSW1 "Customer complaint of loud noise, confirmed , found roller seized, unit needs new rollers, installed new rollers, op test good ; used 1 349241T (ROLLER KIT 20.55) from stock"
WASHER MAYTAG MHW5100DW0 CC that the unit makes a noise when it starts up and it did not turn on. Ran diag no codes. Checked the touch panel and would not let me select an option. Unplugged unit tried again and would let you select a cycle. Will need a new UI. Customer does not want to repair
BUILT IN OVEN KITCHENAID KEMC377KWH02 Installed blower Ran test bake up to 450 and customer ran a self clean while in home OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
DISHWASHER WHIRLPOOL WDF31PPLAT4 Machine was not draining I thought Glass and the pump I remove the glass test good
BUILT IN OVEN KITCHENAID KEMC377KWH02 "Cc of noise Found lower blower scraping inside its housing Worn out bushing ; ordrng 1 WPW10016550 (blower12286), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL LER6848AW1 "Cc unit not running Tested for power to unit, good power 238 voltsTested for power through timer switch, not sending power out to motor start circuit.Needs timer switchCustomer not repairing; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
BUILT IN OVEN KITCHENAID KEMC377KWH02 Installed upper blower Noise continued Removed back cover found a lower blower making noise took apart blower and cleaned and lubed it Ran test cycle noise became more quite Customer are satisfied at this time OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
DISHWASHER KITCHENAID KUDS30IXSS7 "Customer complaint of excessive water, ran diagnostics found 10-1(dispenser electrical problem), 2-1(stuck key), and 6-6( cold water) error codes, found upper rack adjusters broken, unit started test cycle, unit is leaking passed door seal, unit completed test cycle, unit needs new door seal and adjusters , installed new adjusters and door seal( from surplus), op test good ; used 1 W10300924 (SEAL 59.06), and 1 W10712394 (ADJUSTER (SET OF 2) 34.70) from stock"
RANGE WHIRLPOOL WFE515S0ES1 "Installed new vent , op test good"
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.23oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator; used 1 TJAF1200 from stock"
KITCHEN KITCHENAID KDTM404EWH3 Installed listed partCustomer showed PopOP TEST OK
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Customer complaint that unit is not cooling, fresh food section temperature at 72 degrees, freezer section temperature at 72 degrees , no frost pattern on evaporator , evaporator fan is running, condenser fan and compressor are running, tapped system, found in a 20” vacuum, added half charge, frost pattern improved, unit needs new evaporator and compressor ; ordrng 1 W10507886 (compressor) and 1 WPW10321158 (evaporator)"