Appliance Repair in Beachwood, Ohio
Local Reviews
for Beachwood, OH
Powered by Fluid LOCALGreat service
Judy - Beachwood, OH
Nice and courteous repair WOMAN. Careful and competent repair. Very pleased.
Very good
Jerry - Beachwood, OH
Very professional
Susan - Beachwood, OH
Work done quickly and expertly
Prompt, Competent
Jeremy - Beachwood, OH
Corina was prompt with the repairs needed and did a competent job.
Tech came n did his magic in no time. He was in n out. Gr8 service
Gopi - Beachwood, OH
Bob
robert - Beachwood, OH
Great service. Was fast and very professional.
Very Professional
Donuts - Beachwood, OH
Corina was prompt, friendly, neat, and also provided useful preventative maintenance tips.
Great service. The service person was very helpful and knowledgeable. I would request her again.
BARBRA - Beachwood, OH
Thus was a very good experience. I would most definitely use Fred's Appliances again.
Great service
Jack - Beachwood, OH
Paul has serviced our dish washer the last two weeks and was quite the professional. Matter of fact he was so impressive, good and knowledgeable, I have requested him for a service call for our clothes washer that has some issues. He is a winner. Jack
Very disappointed
Allan - Beachwood, OH
Dan was not very polite. He did not introduce himself when he arrived. Neither did he say hello. I had to ask him to wear shoe covers as he was about to walk into our home with his shoes. He then put them on. I seemed to get the impression that he was upset about something from the outset. I emyptied the dishwasher and he attached the wheels. I then told him that the reason I had requested a service call was because my dishes were not coming out clean. He said there was not much he could do about that and that he didn’t have an answer for it. I asked if I could get a new bottom rack as I think this is a contributing factor. He said that would be fraud as he didn’t think it was necessary. He acknowledged that my dishes should not lean in the dishwasher like they were and that he had never seen that before. He acknowledged the problem but said there was not much he could do for me besides reducing the soap amount and run the hot water prior to running the dishwasher If his affect had been kind and reasonable, I would not have minded. He was simply rude and unapologetic for it. I am sorry to say I will not ever call your company again. The experience was dismal and very disappointing. As a physician, if I treated my patients the way he did me, I would be without a job. I think he owes it to himself to do better.
Response from Fred's Appliance Service:
Hi Allan, Thank you for taking the time to submit your thorough feedback, we truly appreciate it! First, we would like to apologize for the lack of professionalism demonstrated by our team. We pride ourselves in respecting our customers' time and property. Shoe covers are not an option for us, they are mandatory and we will be sure to enforce this with all of our technicians. We would also like to apologize for the unprofessional attitude demonstrated by the technician. We will certainly be addressing this issue. We have a make-it-right policy and we would appreciate the opportunity to do just that for you. I will be following up with a phone call shortly to see if there is anything additional that we can do to make-it-right! Thank you again for submitting your feedback, we take it to heart! The Fred's Team
Awesome Technician
Suzanne - Beachwood, OH
Corina was extremely knowledgeable about my Kitchen Aid refrigerator. She gave pointers to allow for better circulation of air and proper adjustments of shelving. She made changes and suggestions that were not done properly by my contractor on my new kitchen renovation. She is quite and asset to your company! Very thorough and professional.
Response from Fred's Appliance Service:
Hi Suzanne, Thank you for taking the time to submit this fantastic review! It is so great to hear that Corina was so helpful in repairing your unit and went above and beyond by offering suggestions for your kitchen. She certainly is an asset and we are grateful to have her on our team! Thank you, The Fred's Team
excellent
Ilka - Beachwood, OH
great job
Great service, knowledgeable technician, convenient online tracking
Stuart - Beachwood, OH
We had a great experience with Fred's. The technician knew what she was doing, was friendly, and kept our kitchen clean. The online tracking of the technician's schedule is very convenient.
Response from Fred's Appliance Service:
Stuart, Thank you so much for taking the time to submit your review. It is always great to hear another success story where our technician provided such great service. We are also happy to hear that you were able to utilize the tracking feature; our customers often find it very helpful! Thank you, The Fred's Team
Great customer servic as well as knowledgeable technician.
Ruth - Beachwood, OH
Fred’s appointment system is excellent. Let’s you get a very good idea of technician’s arrival. Corina is knowledgeable and personable. She explains the situation and takes care of what needs to be done.
Response from Fred's Appliance Service:
Ruth, Thank you for taking the time to share your experience with us! We are happy to hear that you appreciated our scheduling process. We know making appointments can be dreadful so we do out best to keep our customers informed every step of the way. Corina is certainly an asset to our team; we're happy you thought so, too! Have a great weekend, The Fred's Team
Excellent service
Susan - Beachwood, OH
Brian Mullins is very professional and knowledgeable. He answered all of my questions about my appliance before he left (Appliance was under warranty protection plan.)
Corey L.
WASHER MAYTAG MVWP575GW0 "Customer complaint of a noise in high spin during rinse, ran diagnostics, no codes found, started manual test cycle, heard a tick when unit was starting in high spin then tapered off, unit is level, unit is on 2” of wood and legs fully extended making all running sounds louder, customer has not ran cycle other than the one time, advised customer to use as normal, see if the sound does not improve or gets worse, as of now it’s normal operational sounds"
Brian M.
WASHER WHIRLPOOL WFW94HEXW2 Cc of unit flooding her house Found water valve not shutting off even when power is removed Needs water valve replaced ; ordrng 1 WPW10289387 (valve )
Corina B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "CC that the food in the ff is freezing. Ff 32-41* checked the thermistor, passed. Checked the damper door it’s opening and closing. Will need a new control. Brought core back for return. Cust was a no n a hurry and pulled unit out. Did not want me to get the protective pads. Replaced the control from t/s. Optest ok. ; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD 15220) from stock"
Dan H.
OTR MICROWAVE WHIRLPOOL WMH31017HS2 "Customer complaint that unit is not working, found mount had fallen into cabinet and was laying across filter board terminals causing unit to trip breaker when unit was plugged in, reinstalled mount, op test good"
Dan H.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer complaint that unit is not operating, found no power to unit, found breaker off, turned on started normal wash cycle, unit filled and began washing, unit is operating as designed"
Corina B.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "cust showed pop, sent pic. CC that the unit is not draining. Found the drain loop below the sink. Raised drain hose. Checked drain pump, clear. Optest ok"
Corina B.
COOPTOP GAS WHIRLPOOL WCG97US0DS00 "CC showed pop, sent pic. CC that the center burner flame is to high on a high flame and goes out when it’s on a medium flame.will need a new switch. Called SM to order part.; ordrng 1 W11246817 (SWITCH)"
Corina B.
COOKTOP ELE JENN-AIR JED4430GB00 Replaced the cooktop. Optest ok.
Brian M.
REFRIGERATOR KITCHENAID KSRV22FVWH02 Cc of unit chunking up ice Found ice frozen in chute and container frozen as well All seals and chute are sealed and look good Advised the customer that warm air when she is cooking may sleep into ic3 chute and defrost ice Advised on lowering temps in freezer to try and help combat it OP TEST OK
Dan H.
DISHWASHER KITCHENAID KDTM404ESS2 "Customer complaint that unit is leaking, started normal wash cycle, found unit leaking passed float switch seal, float switch nut is loose, tightened, no leaks, op test good"
Dan H.
RANGE WHIRLPOOL GY397LXUQ04 "Customer complaint that some numbers are not working, confirmed, unit needs new user interface, customer does not want repair at this time; ordrng 1 WPW10207930 (swtch-memb 216.99), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER MAYTAG MFW9700SQ1 "CC that the door is falling off. Found the hinge is broken. Will need a new hinge. The hinge is not longer available. ; ordrng 1 8181843 (hinge,door), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR KITCHENAID KRFC302EBS00 Replaced the fz door. Optest ok
Corina B.
COOKTOP ELE JENN-AIR JED4430GB00 CC that the unit is cracked on the lt hand side. Found the LF hand dissident is cracked. Will need a new glass cooktop. Called SM to order part. ; ordrng 1 W11051473 (cooktop)
Brian M.
REFRIGERATOR WHIRLPOOL GS6SHEXML00 Installed ice maker shaft and listed parts OP TEST OK
Jeff M.
DISHWASHER GE DDT595SSJSS The upper rack wasn’t going all the way back I remove the upper rack reinstalled the upper rack unit tested good
Dan H.
REFRIGERATOR GE GTH17GBEDRWW "Customer complaint of a loud noise, unit unplugged when tech arrived, plugged unit, evaporator fan started, compressor and condenser fan are running, good frost pattern forming, no unusual noises heard, unit is operating as designed"
Corina B.
WASHER MAYTAG MHWE251YG00 "CC that the unit is not spinning the clothes out. Ran diag no codes. Ran a co test, passed. Ran a rinse drain and spin with 6 bath towels, towels came out damp. Advised cust to use 1-2 tablespoons of he detergent. When the drain and spin cycle is on it never turns off at the 1 min. Will need a control. Called SM to order part; ordrng 1 W10761636 (cntrl-elec 25118), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL GS6SHEXML00 Replaced the parts listed. The bin would not sit flush.called t/l Dustin file # 7723056394 to replace the shaft. Called SM to order parts. ; ordrng 1 2198607 (spring) and 1 WP2212365 (sleeve) and 1 WP2212369 (holder) and 1 WP2212370 (washer) and 1 WP2220458 (coupling) and 1 WP999536 (shaft)
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Replaced the ice maker and valve. Optest ok. Out of water mats “they are in my truck” on the 5 path floor with no elevator. Laid a receipt down as a mat. No one is occupying the unit at this time.
Brian M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Installed diffuser OP TEST OK
Corina B.
REFRIGERATOR WHIRLPOOL GS6SHEXML00 CC that there is plastic coming into the ice And ice bin does not sit flush with the auger. Found the plastic lining of the icemaker is coming out and the tab to the bin is broken. Called SM to order parts. ; ordrng 1 2198597 (icemaker assy) and 1 W10408179 (water vavle asm) and 1 WP2258243 (ice-contnr)
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 CC that the ice maker is not producing ice. Cycled ice maker water valve is getting 120volts. No water coming out. Will need a new water valve. Called SM to order parts. Cust is going to send email over with the receipt. ; ordrng 1 4317943 (icemaker only) and 1 WPW10279909 (valve-inlt)
Dan H.
WASHER WHIRLPOOL WTW7300DW0 "Customer complaint that unit will start agitating and then stop and show an error code, ran diagnostics found f7e5(shifter fault) error code, ran manual test cycle for high speed spin, unit did not spin, only agitator spun, stopped high speed spin, and restarted, unit is spinning now, bearings in gearcase are worn, unit needs new control and gear case.; ordrng 1 W10811956 (drum assy) and 1 W10812422 (cntrl-elec)"