Appliance Repair in Beachwood, Ohio

Local Reviews
for Beachwood, OH

Rated 4.6 out of 5 stars based on 40 customer reviews

Map of Beachwood, OH

Great service. The service person was very helpful and knowledgeable. I would request her again.




Thus was a very good experience. I would most definitely use Fred's Appliances again.


Map of Beachwood, OH

Great service




Paul has serviced our dish washer the last two weeks and was quite the professional. Matter of fact he was so impressive, good and knowledgeable, I have requested him for a service call for our clothes washer that has some issues. He is a winner. Jack


Map of Beachwood, OH

Very disappointed




Dan was not very polite. He did not introduce himself when he arrived. Neither did he say hello. I had to ask him to wear shoe covers as he was about to walk into our home with his shoes. He then put them on. I seemed to get the impression that he was upset about something from the outset. I emyptied the dishwasher and he attached the wheels. I then told him that the reason I had requested a service call was because my dishes were not coming out clean. He said there was not much he could do about that and that he didn’t have an answer for it. I asked if I could get a new bottom rack as I think this is a contributing factor. He said that would be fraud as he didn’t think it was necessary. He acknowledged that my dishes should not lean in the dishwasher like they were and that he had never seen that before. He acknowledged the problem but said there was not much he could do for me besides reducing the soap amount and run the hot water prior to running the dishwasher If his affect had been kind and reasonable, I would not have minded. He was simply rude and unapologetic for it. I am sorry to say I will not ever call your company again. The experience was dismal and very disappointing. As a physician, if I treated my patients the way he did me, I would be without a job. I think he owes it to himself to do better.


Response from Fred's Appliance Service:

Hi Allan, Thank you for taking the time to submit your thorough feedback, we truly appreciate it! First, we would like to apologize for the lack of professionalism demonstrated by our team. We pride ourselves in respecting our customers' time and property. Shoe covers are not an option for us, they are mandatory and we will be sure to enforce this with all of our technicians. We would also like to apologize for the unprofessional attitude demonstrated by the technician. We will certainly be addressing this issue. We have a make-it-right policy and we would appreciate the opportunity to do just that for you. I will be following up with a phone call shortly to see if there is anything additional that we can do to make-it-right! Thank you again for submitting your feedback, we take it to heart! The Fred's Team


Map of Beachwood, OH

Awesome Technician




Corina was extremely knowledgeable about my Kitchen Aid refrigerator. She gave pointers to allow for better circulation of air and proper adjustments of shelving. She made changes and suggestions that were not done properly by my contractor on my new kitchen renovation. She is quite and asset to your company! Very thorough and professional.


Response from Fred's Appliance Service:

Hi Suzanne, Thank you for taking the time to submit this fantastic review! It is so great to hear that Corina was so helpful in repairing your unit and went above and beyond by offering suggestions for your kitchen. She certainly is an asset and we are grateful to have her on our team! Thank you, The Fred's Team


Map of Beachwood, OH

excellent




great job


Map of Beachwood, OH

Great service, knowledgeable technician, convenient online tracking




We had a great experience with Fred's. The technician knew what she was doing, was friendly, and kept our kitchen clean. The online tracking of the technician's schedule is very convenient.


Response from Fred's Appliance Service:

Stuart, Thank you so much for taking the time to submit your review. It is always great to hear another success story where our technician provided such great service. We are also happy to hear that you were able to utilize the tracking feature; our customers often find it very helpful! Thank you, The Fred's Team


Map of Beachwood, OH

Great customer servic as well as knowledgeable technician.




Fred’s appointment system is excellent. Let’s you get a very good idea of technician’s arrival. Corina is knowledgeable and personable. She explains the situation and takes care of what needs to be done.


Response from Fred's Appliance Service:

Ruth, Thank you for taking the time to share your experience with us! We are happy to hear that you appreciated our scheduling process. We know making appointments can be dreadful so we do out best to keep our customers informed every step of the way. Corina is certainly an asset to our team; we're happy you thought so, too! Have a great weekend, The Fred's Team


Map of Beachwood, OH

Excellent service




Brian Mullins is very professional and knowledgeable. He answered all of my questions about my appliance before he left (Appliance was under warranty protection plan.)


Map of Beachwood, OH

Gnm




On time,personable repair man. Capable and efficient and honest. I am Very pleased as usual


Map of Beachwood, OH

Excellent service,




Excellent service, prompt, great notifications, all around goo9d company. First time using them and everything was fine.


Response from Fred's Appliance Service:

Marcia, That is all so great to hear! Thanks for sharing! Have a great week, The Fred's Team


Great Company




I loved the communication between the company and how they kept you posted on where your technician was. Very impressive!!


Response from Fred's Appliance Service:

Judith, Thanks for sharing! We do our best to keep our customers in the loop and we are happy to hear it was helpful for you! Have a great weekend! The Fred's Team


Ruthie




Corina was efficient, polite and knew what she was doing. Thanks!


Premium service and repair.




Solved a problem that another appliance repair service company representative was stymied. Expeditious diagnosis and repair!


Response from Fred's Appliance Service:

Hi Charles, Thanks so much for your feedback! We are happy we could help and that your appliance is up and running again! Have a great weekend, The Fred's Team


Great service





Dishwasher repair




Excelllent service. Very nice worker. Gave additional info on cleaning the dishwasher.


Response from Fred's Appliance Service:

Hi Bernard, Thanks for taking the time to give us feedback. We are happy to hear that Brian gave excellent service and was helpful with tips and tricks, too! Feel free to call or chat us if you ever have any questions! Thanks! The Fred's Team


Corina B.

Corina B.

KRFC300ESS01 whirlpool refrigerator CC that the ff is not cooling. Ran diag ff thermistor was giving a read of the ff. Will need a new control. Called SM to order part. ; ordrng 1 WPW10746274 (cntrl-elec 14156), used 1 SHIPPING (SHIPPING AND HANDLING) from stock

Near Cedar Rd, Beachwood, OH 44122
Corina B.

Corina B.

KRFF507ESS01 kitchenaid refrigerator CC that the water does not come out strong. When dispensing water it starts strong then trickles. Found the shut off as a saddle valve. Will need to replace the saddle valve with an inline valve.Will need a plumber. Optest ok. ; Job Cmpltd

Near Maidstone Ln, Beachwood, OH 44122
Corina B.

Corina B.

KSDB900ESS2 kitchenaid range CC that the oven does not work. Talked to contractor and he said it has a 110v. I advised him it need a 240v line to run the oven. Will need an electrician. Optest ok. ; Job Cmpltd

Near Maidstone Ln, Beachwood, OH 44122
Brian M.

Brian M.

FGHC2331PFCA Frigidaire Refrigerator Cc of no cool Found unit powered on but not running Reset power to to fridge Unit started to cool Frost pattern shown OP TEST OK

Near Greenlawn Ave, Beachwood, OH 44122
Brian M.

Brian M.

MVWX655DW1 Maytag Washer Installed tub Ran auto test Did not place water mat unit is in basement next to drain OP TEST OK

Near Concord Dr, Beachwood, OH 44122
Brian M.

Brian M.

KRFF507ESS00 Kitchenaid Refrigerator Cc of low cool Removed evap cover found ice build up again Ran test 1 and 2 both thermistors are working Called whirlpool hey advised me to replace evap cover because of broken tabs And to run test 4 to verify that the 3 way valve is functioning properly Ran test 4 step 4 fridge frosted only and fan ran, step 5 freezer frosted and fan ran only ... 3 way valve OP TEST OK Ordering new evap cover ; ordrng 4 WP67006908 (screw)s and 1 WPW10501260 (cover-evap)

Near Harvard Rd, Beachwood, OH 44122
Brian M.

Brian M.

GS6SHEXML00 Whirlpool Refrigerator Cc that unit gives pecks of black in ice maker and handle is loose and bulb is out Found ice motor to have a little bit of grease seeping Removed and cleaned Light bulb was not in socket all the way Door handle set screws where not seated all the way in Used lock tight and replaced screws OP TEST OK

Near Concord Dr, Beachwood, OH 44122
Brian M.

Brian M.

LSN1000KT0 Whirlpool Washer c that unit does not wash Found agitator not staying in place screw keeps going threw dog housing Needs agitator and screw replaced ; ordrng 1 WP358237 (screw) and 1 WP3951744 (agitator),

Near Concord Dr, Beachwood, OH 44122
Corina B.

Corina B.

WTW4816FW1 whirlpool washer CC that the unit does not lock. Checked the lid switch, good. Will need a main control. Cust does not want to repair. ; Job Cmpltd

Near Alsace Ct, Beachwood, OH 44122
Corey L.

Corey L.

MHW5100DW0 Maytag Washer ustomer complaint sometimes washer doesn’t complete and beeps then flashes 1hr, unit was in mid cycle with full load when tech arrived 22 min remaining on display, canceled cycle, unit drained lots of suds trying to drain out, ran diagnostics, found f3e1 water level system error, f5e3 door unlock error, f8e3 overflow condition, f0e1 load detected during washer cleaning cycle, ran water level system test(quick wash), unit filled and sensed when to shut fill valve off, unit is operating as designed, customer using powdered detergent, advised customer only to use 1-2 tablespoons of an he detergent

Near Brentwood Rd, Beachwood, OH 44122
Corey L.

Corey L.

KRFC704FBS00 Kitchenaid Refrigerator Installed new ice bin, op test good; Job Cmpltd

Near Albert Ln, Beachwood, OH 44122
Brian M.

Brian M.

MVWX655DW1 Maytag Washer Cc that unit leaks Found hole in the bottom of the tub Needs out tub replaced ; ordrng 1 W10512161 (tub asm)

Near Concord Dr, Beachwood, OH 44122
Corey L.

Corey L.

KRFC704FBS00 KITCHENAID REFRIGERATOR Installed parts

Near Albert Ln, Beachwood, OH 44122
Brian M.

Brian M.

WDF120PAFB0 Whirlpool Dishwasher

Near Amhearst Cir, Beachwood, OH 44122
Brian M.

Brian M.

DU850SWPS4 Whirlpool Dishwasher Cc that unit is not washing right and is not draining Found hose coming out of disposal caked in grease Washer is running and filling as it should Bad smell coming from dishwasher due to drain hose being bad Advised customer to have hose replaced ; Job Cmpltd

Near Fairmount Blvd, Beachwood, OH 44122
Paul P.

Paul P.

WDT780SAEM2 Whirlpool Dishwasher Replaced top right track stop in dishwasher. Set down mitigation mat.

Near Lyndway Rd, Beachwood, OH 44122
Paul P.

Paul P.

KUDM01TJBS0 Kitchenaid Dishwasher Replaced handle on dishwasher. Tested dishwasher, working properly now. Set down mitigation mat. ; Job Cmpltd,

Near Hemlock Cir, Beachwood, OH 44122
Corina B.

Corina B.

LGHT1846QF0 FRIGIDAIRE REFRIGERATOR Steamed gasket out, Vaseline the gasket and silicone the fz frame. Optest ok. ; Job Cmpltd

Near Twickenham Dr, Beachwood, OH 44122
Corey L.

Corey L.

MVWB850YG1 Maytag Washer MVWB850YG1

Near Wild Cherry Trail, Beachwood, OH 44122
Dan H.

Dan H.

WRB322DMBW00 whirlpool refrigerator Installed new air damper, op test good ; Job Cmpltd,

Near Hazelmere Rd, Beachwood, OH 44122
Brian M.

Brian M.

KRFF507ESS00 Kitchenaid Refrigerator c of no cool Found frost built up on rear evap cover Removed covered cleared ice and replaced thermistor Placed thermistor in diff location than what previous tech did OP TEST OK

Near Harvard Rd, Beachwood, OH 44122
Corey L.

Corey L.

MVWB850YG1 Maytag Washer Customer complaint washer says ul randomly and doesn’t spin clothes all the way out, found basket tight on shaft not allowing it to float causing it to bind, unit needs bearing kit,

Near Wild Cherry Trail, Beachwood, OH 44122
Dan H.

Dan H.

KUDS30IVSS3 KITCHENAID DISHWASHER Installed new wheels and rinse aid cap, op test good ; Job Cmpltd

Near Letchworth Rd, Beachwood, OH 44122
Paul P.

Paul P.

WDT780SAEM2 Whirlpool Dishwasher Found stop off on top right track, office to order stop. Ran dishwasher through test, all working properly except no rinse aid in dispenser. Advised customer on use of rinse aid Set down water mitigation mat.; ordrng 1 WPW10508950 (stop)

Near Lyndway Rd, Beachwood, OH 44122