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for Bedford, Bedford Heights, OH
John - Bedford, OH
Very good, great tech,knew what to do, gave him a pay raise
Quick and professional
Roger - Bedford Heights, OH
Peggy - Bedford, OH
Done Quickly and Well
Loren - Bedford Heights, OH
Corina replaced the door on our Maytag dryer in quick order, correcting the problem of not being able to properly close it. She and her associate were in and out in something under an hour, after testing to make sure the dryer operated as intended. They both were polite and efficient and I thank them for their service.
corinna was great
Robert - Bedford, OH
I Want to Give Five-Stars
Derek - Bedford, OH
I loved everything about my service except for the lost of time due to not giving a closer window of expected service time.
Response from Fred's Appliance Service:
Hi Derek, We appreciate you sharing your experience with us! Scheduling is certainly one of the most challenging aspects of our job. We must account for traffic, the length of time for repairs and the diagnosing time for units we haven't even seen yet! We provide three-hour windows to account for all of these variables and so our customers aren't spending an entire day waiting! We appreciate your patience and we are so happy that your experience was great! Have a great week, The Fred's Team
Mark - Bedford, OH
Jason did a wonderful job, our washer repair was done quickly. It runs better than it ever has.
Mary - Bedford, OH
He was very pleasant, but did not talk much. I understand it was warranty, he was there to determine if there was a problem. He did say it would be good to get the dryer cleaned out once a year. But did not suggest your company and how much it would cost. It sounds like you may not perform that type of service.
Response from Fred's Appliance Service:
Hi Mary! Thanks for dropping us a line. We appreciate it. We do not perform dryer venting services. We advise contacting Dryer Vent Wizard at 440-360-0631. Gary will get all your dryer venting issues squared away! Thank you again. -The Fred's Team
Howard - Bedford Heights, OH
Janay - Bedford Heights, OH
Good Convenient timely service
Flemon - Bedford, OH
Julietta - Bedford, OH
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Customer complaint that door gasket is not sealing, confirmed, adjusted door gasket, applied petroleum jelly, gasket is sealing now, unit is operating as designed"
WASHER MAYTAG MHW5630HW0 "Cc unit not draining Customer stated clothes are coming out wet after the cycle. Noticed when machine was turned on spin speed was set to off, no spin. Customers not sure how to operate unit, showed how to wash options and selections worked. Set to max spin and started cycle to save setting. Ran auto cycle, all functions passed. Op test good."
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Recover refrigerant, installed new compressor, evpaporator, and uv dye drier. Pulled vacuum on system to 29in/hg for 15 min. Shut off pump, watched for changes to gauges, no change,. Recharged 4.24pz. Of r134a. Watched frost pattern on evaporator. Good frost pattern starting. Advised customer to allow 24 hrs for unit to return to desired temps before restocking."
RANGE WHIRLPOOL WFG505M0BS3 "Installed new outer door glass, op test good , advised customer that the emblem is just a sticker and they can install"
WASHER MAYTAG MVWB765FC3 Customer showed pop took pic Cc of brown flakes in clothing Removed washplate found fabric softener build up under washplate Cleaned tub for customer and flushed out most to all of it Ran auto test and calibration OP TEST OK
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint that unit does not dispense water, found unit missing 5/16” fitting, purchased one from Lowe’s, installed, op test good"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Cc unit not coolingCustomer had unit unplugged, plugged in, used bullit piercing valve from truck stock, hookup gauges. Unit low side reading 20 in vacuum, unit has refrigerant leak. Ordering evaporator and compressor for sealed system repair.; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
RANGE WHIRLPOOL ACR4303MFB3 "Customer complaint that elements shut off whemm. in use, customer started all four elements on high, all elements glowing, elements cycle on and off like they should, unit is operating as designed"
RANGE WHIRLPOOL WFG505M0BS3 "Customer complaint that oven door is falling apart, confirmed, unit needs new outer door glass; ordrng 1 W11176456 (glass-door) and 1 WPW10481433 (nameplate)"
WASHER MAYTAG MVWB835DW3 Cc unit not starting Found error for stuck Key Ran auto test and calibration Error code cleared out OP TEST OK Office to bill
RANGE AMANA AGR6603SFB1 "Customer complaint that oven is still not doing anything, started bake for 359 degrees, bake burner lit, oven heated to 350 degrees, burner shut off and came back on, oven temperature at 357 degrees, unable to duplicate the problem , unit is operating as designed"
RANGE KITCHENAID KFGG500ESS2 "Customer complaint there was something burning and smoke bellowing out of oven so baking soda was dumped in vents of bottom to put out flame, found dog food brought into the unit by bake burner, removed dog food, unit is operating as designed, advised customer to remember to never open the door with a fire it will bring in oxygen and feed the fire, shut off unit and let flame go out"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Customer complaint ice not being made, Ff temp 38 frz temp 7, found bail arm in the up position, turned ice maker on and let cycle, ice dropped from mold and water filled, op test good"
DISHWASHER WHIRLPOOL WDF520PADB Installed new part unit op tested good
MICROWAVE WHIRLPOOL AMV2307PFB "Installed new control, op test good"
DISHWASHER WHIRLPOOL WDF520PADB Didn’t realize the harness was melted also needs a wiring harness did not install the control board yet. I did put the Door on but the rest of the screws are inside the soap dispenser of the dishwasher; ordrng 1 W10566921 (harns-wire)
MICROWAVE WHIRLPOOL AMV2307PFB "Customer complaint of error code, confirmed, f1e4 error code flashes when start is pressed, unit needs new control; ordrng 1 W10849846 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Customer complaint fridge not getting cold again, confirmed, both sections room temp, no fans nor compressor running, cycled temp to off and back on, compressor and fans started, good frost pattern, replaced tstat with part sent, advised customer to monitor the next 24-48 hours"
WASHER WHIRLPOOL WTW7000DW1 Replaced the control and valve. Brought core back for return. Ran a calibration. Optest ok.
REFRIGERATOR FRIGIDAIRE FFHS2322MB4 "The unit is room temperature in fridge and freezer compressor is running there’s no heat transfer and no frost pattern unit needs a new evap. Est; ordrng 1 5303918286 (evaporator), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL WDF520PADB Start button on the display is not working with the new set of controls; ordrng 1 W10804115 (cntrl-elec)
RANGE AMANA AGR6603SFB1 "Installed new control, op test good"
WASHER MAYTAG MVWC565FW2 "Customer complaint that unit is shaking, started drain and spin cycle, shaking from unit is normal amount, suspension is good, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Customer complaint fridge not cooling after unplugged it will cool until compressor shuts off then doesn’t turn back on, took some research but we got the pop, unit is plugged into a non grounded extension cord and sharing with gas range, compressor nor fans running, lights are on, room temp in both sections, cycled cooling lower to off then back on, compressor kicked on, similar issue on same model, faulty start dev, replaced with ts starter, op test good, advised customer to monitor the next 48 hours; used 1 8201786 (STARTER) from stock"
DRYER MAYTAG MEDB765FW0 "Customer complaint dryer takes too long to dry clothes, started timed dry cycle, unit heats, vent is good to wall, customer stated the maintenance just cleaned it, advised customer the dryer is heating but the longer it takes for the moisture to escape the longer dry times will be"