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for Bedford, Bedford Heights, OH
I Want to Give Five-Stars
Derek - Bedford, OH
I loved everything about my service except for the lost of time due to not giving a closer window of expected service time.
Response from Fred's Appliance Service:
Hi Derek, We appreciate you sharing your experience with us! Scheduling is certainly one of the most challenging aspects of our job. We must account for traffic, the length of time for repairs and the diagnosing time for units we haven't even seen yet! We provide three-hour windows to account for all of these variables and so our customers aren't spending an entire day waiting! We appreciate your patience and we are so happy that your experience was great! Have a great week, The Fred's Team
Mark - Bedford, OH
Jason did a wonderful job, our washer repair was done quickly. It runs better than it ever has.
Mary - Bedford, OH
He was very pleasant, but did not talk much. I understand it was warranty, he was there to determine if there was a problem. He did say it would be good to get the dryer cleaned out once a year. But did not suggest your company and how much it would cost. It sounds like you may not perform that type of service.
Response from Fred's Appliance Service:
Hi Mary! Thanks for dropping us a line. We appreciate it. We do not perform dryer venting services. We advise contacting Dryer Vent Wizard at 440-360-0631. Gary will get all your dryer venting issues squared away! Thank you again. -The Fred's Team
Howard - Bedford Heights, OH
Janay - Bedford Heights, OH
Good Convenient timely service
Flemon - Bedford, OH
Julietta - Bedford, OH
Ethline - Bedford Heights, OH
Lorraine Lessick - Bedford, OH
Great service and outstanding techs who were super neat. 5 stars for them!!
Victoria - Bedford Heights, OH
Great service. Thank you again so much!
Sysouvanh - Bedford Heights, OH
Cynthia - Bedford, OH
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "installed evaporator and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 WPW10143759 (DRIER) from stock"
WASHER WHIRLPOOL WTW4800BQ0 "Cc unit bouncing around and banging when in spinChecked tub suspension. Springs extremely weak. Unit needs suspension. ; ordrng 1 W10780045 (suspension8789), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR MAYTAG MRT118FFFH01 "Recovered refrigerant, replaced cond and drier, pulled 28'vac w/ pump, watched, good, charged 3.7 oz. r134a, unit cooling, pressures good, op test ok no water to unit."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Cc shortage of wire ?Pulled back cover, checked all wiring and connectors. Plugged in unit, let unit run for 10. Min., unit cooling, all functions normal. Tested ice dispense and water dispense, both auger motor and water valve actuated. Not exactly sure nature of complaint description, but unit looks and functions as designed. RH door has 3 small dents in door when arrived."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 the turn tube on the evaporator there is not enough material to work with and what material is available it’s flattened I would not be able to get a good solder on it Tech line recommended sending a lock ring technician to attempt to finish the repair. ; schdld next appmnt for 8/19 MON 12-5
REFRIGERATOR MAYTAG MRT118FFFH01 Evaporator was never delivered. Call SM reschedule appointment. ; ordrng 1 W10836706 (evaporator)
RANGE WHIRLPOOL RBS245PDT11 "Cc: locking when in useFound error code f3e2(oven temp too high)Checked oven probe, checks good. Did not see any welded closed relays on control. Blower fan is functioning, found air vents blocked by debris not allowing proper air flow, cleared debris. Ran test bake to 400 degrees, unit pre heated, and cycled heat. Found temps at 380 degrees(cavity) after pre heat. Watched found temps to reach 400 and cycle off. Unit functioning as designed. Op test ok"
REFRIGERATOR MAYTAG MRT118FFFH01 "Cc freezer is warm.22 degrees is freezer and 37 degrees in ff section.unit is not on a grounded out.customer needs electrician to fix outlet suggested it get done before the repair of unit.check the frost pattern on the evaporator there is no frost pattern on evaporator ice build up in top right part of freezer section tapped sealed system unit was in a 10 inch vacuum added refrigerant frost pattern improved unit needs new compressor evaporator and filter dryer.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W11092625 (compressor), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Compressor is point .7 A there is barely any heat transfer next to no frost pattern on the evaporator needs a new evaporator and filter; ordrng 2 W11179385 (drier-tube)s and 1 WP2188822 (evaporator)
REFRIGERATOR WHIRLPOOL WRS965CIAH00 Installed damper. Tested operation step 3 in diagnostics. Op test good.
WASHER MAYTAG MVWB765FC3 "Cc unit leaking waterRan diagnostics found codes f3e2 for inlet water temp fault, and f0e4 for spin limited by water temp. Checked water line hookup, and ran valve test, proper water, must be old codes. Ran auto test, unit drained in utility tub next to unit. Bottom drain pipe into floor, leaking all over floor. Customer found source of leak. Unit test good, no leaks on unit."
DISHWASHER WHIRLPOOL KDFE104DSS5 The control board automatically turn the heating element off I ran it through diagnostics had a 7–1 code I let it complete the diagnostics cycle unit tested good
FREEZER WHIRLPOOL WRT518SZFM00 Cc: not freezingFound temps in freezer at 18 degrees when I arrived and ff section at 45 degrees. Found unit pulling 1 amp watched temp in freezer dropped to 15 degrees. Left unit closed for 15 mins re checked temps found freezer temps at 7 and ff at 40 degrees. Op test okLowe’s states they plugged in unit approximately 30 hours ago but they do not know if the plug the unit is hooked to shuts off at night because the building goes to half power after hours.
LAUNDRY CENTER WHIRLPOOL WTW8040DW4 Installed listed partsRan auto test and calibrationOp test ok
REFRIGERATOR WHIRLPOOL WRS965CIAH00 "Cc unit makes ticking noiseConfirmed ticking, found air damper cycling open and snapping closed. Ran diagnostics test 3, same result. Unit needs air diffuser. Unplugged damper at about 1/3 open to keep from making the snapping sound, yet still cool ff section, until damper can be replaced. ; ordrng 1 W10572852 (diffuser12703), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL KDFE104DSS5 Installed new part unit op tested good
OTR MICROWAVE KITCHENAID KMLS311HSS1 "Customer complaint that high sound is not loud, audio levels change with settings, unit is heating, unit is operating as designed"
DRYER MAYTAG MEDC465HW0 Upon my arrival I wasn’t able to find any water in the machine I did find the end of the venting was Plugged. I shortened the venting to a better airflow unit tested good
DISHWASHER WHIRLPOOL KDFE104DSS5 Sump pump is seized receiving power needs a new sump pump; ordrng 1 W11085683 (SUMP)
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer complaint of water leaking from bottom left side, confirmed, found break in water line, installed guest fitting, op test good ; used 1 WR02X11330 (5/16 UNION) from stock"
REFRIGERATOR WHIRLPOOL WRS555SIHB00 "Cc: ice maker not producing ice, customer states the fill tube continues freezing after repairCalled whirlpool tech line AndrewChecked fill tube heater, checked goodAdvised that the unit could have an air flow issue and if not found replace freezer door Checked unit for air flow issues, could not locate any air flow concernsNeeds freezer door; ordrng 1 LW11026427 (dor-fip)"
DISHWASHER WHIRLPOOL WDF520PADB7 "Cc unit not washing dishesFound drain line not installed correctly, check valve loop completely bypassed, drain running from pump to drain pipe in basement. Reconnected drain loop using new drain line using customer supplied line. Ran diagnostics, no codes stored. Ran wash test and cancel drain. Unit functions normally. Op test good. Advised customer to run hot water from faucet before starting unit."
WASHER MAYTAG MVWB765FC2 "Installed new lid lock, op test good"
LAUNDRY CENTER MAYTAG MVWC565FW1 "Customer complaint that unit is not spinning clothes out and leaked water on floor, ran diagnostics found f0e2(oversuds) error code, ran manual test cycle, turned on hot and cold valves, turned on drain pump , no leaking observed, ran high speed spin, unit spins, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
WASHER MAYTAG MVWC415EW1 "Customer complaint that unit is not cleaning clothes, ran diagnostics found f7e6(motor fault) error code, ran manual test cycle for heavy agitate, unit making loud scraping noise, found gear oil all over underneath, unit needs new gear case, customer does not want repair ; ordrng 1 W11035747 (gearcase 254.71), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"