Appliance Repair in Bedford, Ohio
for Bedford, Bedford Heights, OH
Great customer service
MARGARET - Bedford, OH
Our technician was prompt, diagnosed the problem quickly, then spent time explaining the operational works. Would highly recommend!
Still trying to get my dishwasher repaired
CATHERINE - Bedford, OH
Repair men are courteous and arrive on time. Working on repair for over a month. Came yesterday and installed a part. Tried to use it this AM. Worked 15 min. Then quit. Same problem. Touch buttons wouldn't work. Had to go through warranty co. Then had to wait for call back from Fred's. Now can't get a technician to come out for another 2 weeks. Shouldn't take this long to get service.
Response from Fred's Appliance Service:
Hello Catherine! Thanks for your note. We will be calling you shortly to address this concern. Thank you and speak soon! -The Fred's Team
Service was great!
VICTORIA - Bedford Heights, OH
Robert did a great job coming in diagnosing the problem and completed it in a efficient and timely manner.
KENNETH - Bedford, OH
Like the way you have your appointments set up , makes it very easy & no wasted time ,
Luis - Bedford Heights, OH
Amazing service, on time and very friendly and explains everything very well !!!
WRS576FIDW01 WHIRLPOOL REFRIGERATOR The water lines on this model run undr the unit right by the Condenser heating up the water in the lines unit tested good; Job Cmpltd
WTW4815EW1 WHIRLPOOL WASHER CC that it wont drain. Found the drain hose on the ground. Ran a normal load with 6 towels agitated, went to a drain and spin, optest ok. ; Job Cmpltd
DU1345XTVB1 WHIRLPOOL DISHWASHER Found a propeller was broken. Replaced the drain pump from t/s. Brought pump and motor back for return. Optest ok. ; used 1 WPW10348269 (PUMP-DRAIN) from stock, Job Cmpltd
WTW880YW0 WHIRLPOOL WASHER Installed new part unit op tested good ; Job Cmpltd
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.