Appliance Repair in Berea, Ohio
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for Berea, OH
Happy with the Service
Wendy - Berea, OH
I appreciated the communication as to when the repairman would be here. He was very nice and got the job done quickly.
Keene - Berea, OH
Our service technician was SO nice! I was so comfortable having her in my home. She was great at answering questions and even told me how to care for my machine moving forward. I told everyone how good she was. I highly recommend her.
Marc is great!
Deborah - Berea, OH
Marc is knowledgeable and very efficient. He explained the process to me, and repaired my washer in a relatively short period of time. He is a wonderful representative of your company.
Robert - Berea, OH
We needed fast service and Corina/Fred’s Appliance Repair was out very next day. She was very kind, knowledgeable, fast and efficient. Very satisfied!
Hal - Berea, OH
Shad - Berea, OH
The experience was great. Our technician, Mac, was polite, courteous, and knowledgeable. Fred’s did a great job of keeping me informed of progress and timing of appointments. The main office was also very accommodating when I spoke with them concerning questions.
James - Berea, OH
Very nice repairman.
George - Berea, OH
Robert - Berea, OH
The service person was excellent. He was very friendly and he answered my questions.
Very Professional, Excellent Service
Mike M - Berea, OH
Called before he came
Sonya - Berea, OH
Very thorough and explained what problem was. Appreciated the return visit at no charge.
MAGGIE - Berea, OH
Chad was very friendly and professional. He double checked everything.
Knowledgeable Service Tech
Michael - Berea, OH
Knowledgeable Service Tech pinpointed the problem with our washing machine, had to order parts. Parts came in quickly and the Tech came back within 4 days to install. Washer is working perfectly.
KRISTY - Berea, OH
Cost of repair half of new fridge. We decided not to fix it. Thank you!!
Whirlpool Oven Repair
Carol - Berea, OH
Please keep in mind that I am reviewing and not Fred’s or Chad’s visit. McCauley was the first service tech sent and diagnosed the problem and ordered parts. Chad was sent out on the second call and everything got worse from there and it took McCauley 3 more visits to diagnose the problem, order parts and repair it. Thank you McCauley. Fortunately these calls were covered by the warranty because really would not have been happy about this situation.
Fast, friendly service
TAMMY - Berea, OH
I love the service tracking app.
It was a pleasure to work with the techs sent . Very polite and knowledgeable .
KIMBERLY - Berea, OH
DANIEL - Berea, OH
LINDA - Berea, OH
BRIAN - Berea, OH
Excellent scheduling system. Kept posted with reminders, & let us know when tech would arrive. Great service. Promt and efficient.
DAVID - Berea, OH
Great service. Very knowledgeable
KEVIN - Berea, OH
My tech Macaulay was right on time, professional and courteous. His knowledge is next level and I couldn't be happier with his service.
CARLIN - Berea, OH
Chad was on time, neat in appearance, friendly and knowledgeable. A pleasure to meet and an asset to your business. Thank you.
Unhappy with the outcome
ROSEMARIE - Berea, OH
The service tech was pleasant, honest straight forward with all that was wrong with the machine. I was not happy that a top of the line machine, 6 years old is not worth fixing. Although I had the option to repair it there was not guarantee the same thing would not happen again nor something else would go wrong. My issue is with Whirlpool not your tech. I will be contacting them.
MARILYN - Berea, OH
DISHWASHER WHIRLPOOL WDF520PADB7 "Customer complaint dishwasher not filling at all, unit had nuts and shells all around inside, started cycle, unit filled when advancing to wash could hear blade bound, tapped on wash asm and heard something break free as water rushed through, op test good, advised customer to rinse off dishes, clean filters and run 1 cup of vinegar through dishwasher"
WASHER WHIRLPOOL CHW9160GW0 "Cc of Same error code as last time, F25. F25 tachometer error. Took apart and checked motor and belt. Could not figure out how to take too cover off to get to control. Ordering motor and control****schedule second tech that is use to working on commercial units. Also has 6 star lock nuts on unit. ***** request double labor ; ordrng 1 W11229665 (CONTROL) and 1 WPW10171927 (motor-drve)"
DISHWASHER KITCHENAID KDTM354DSS4 Replaced the racks. Optest ok.
WASHER WHIRLPOOL WFW9150WW00 "Replaced bellow, tested. No leaks. Op test ok"
DISHWASHER KITCHENAID KDTE254ESS2 "Cc of not going into wash cycle, dispenser not opening. Ran normal wash, when the pump and motor was running, fruiting cycle would stop every couple of seconds and make a humming sound out of nowhere than start back up. Door isn’t opening in service mode. 8-1, 9-1 error code. Ordering drain, dispenser and pump motor.; ordrng 1 W10861000 (detergent dispenser) and 1 W10902372 (pump&motor) and 1 WPW10531320 (pump-drain)"
DISHWASHER WHIRLPOOL WDF520PADB7 "Customer complaint dishwasher not cleaning properly, found drain hose clogged at drain under sink, also screen plate around filter full of debris, both upper and lower spray arms are clogged, unit needs new spray arms and drain system cleaned, advised customer to clean dishwasher at least once every few weeks by running a cycle with affresh or 1cup vinegar, customer does not want repair at this time, left quote, WPW10319027 WPW10317197; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER AMANA NTW4516FW2 "Replaced parts listed, op test good"
WASHER AMANA NTW4516FW2 "Cc of banging noise. No error codes. Agitate is good, loud banging and scraping when in spin mode. Leaned up top cover during spin mode, basket and tub ring are sliding up against each other, causing the white plastic parts to chip off into basket. (Customer found plastic pieces in sink). Suspension is good. Tub ring looks warped on one side. Took basket out to make sure it was sitting right. Ordering ring, basket, drive block, gearcase; ordrng 1 W10554251 (spin basket) and 1 W11255272 (GEARCASE) and 1 WP389140 (drive block) and 1 WPW10531289 (tub ring)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced the control and the ui. Ran a calibration. Optest ok.
REFRIGERATOR MAYTAG MSS26C6MFZ0 "Customer complaint air filter cover is crooked and an eyesore, confirmed covers are always slightly crooked due to one screw not centered, adjusted as best as possible, customer satisfied it does look better"
WASHER WHIRLPOOL WTW5000DW1 Unit has open start winding on motor. Customer to advise.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
WASHER MAYTAG MHW3505FW0 Found drain was clogged. Cleared drain. All tested ok.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint plug fell out of side of dw, confirmed found screw not fully threaded in on left side to cabinet, screw is about to poke through the other side and cannot bread enough to allow plug to fully insert, removed the 1.5” screw and installed a half inch screw, op test good"
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Customer complaint of a no cool, confirmed ff was 55, frz was 32, found ice build up on top right corner of evap, compressor is running, low side pressure was in a 15” vac, added an oz r134a, frost pattern improved, unit has a low side leak, process tube to small compressor needs replaced also, customer does not want the repair; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Entitlement is good. CC that the unit is not working. Found the ui is not responding. Checked the voltage at the control has 120 volts. Found burn marks on the ui. Will need a new control and ui. Office to order parts. ; ordrng 1 W11028325 (housing-ui) and 1 W11305308 (cntrl-elec)
DRYER WHIRLPOOL WGD9150WW0 "CC that there is a noise when running the dryer. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Found the idler pulley is worn, the belt is starting to fray. Replaced the dryer repair kit from t/s. Vacuumed out the dryer. Optest ok. ; used 1 4392067 (DRYER REPAIR KIT 4783) from stock"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced door gasket. All tested ok.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Water pressure to unit is low, causing small cubes. Valve for water supply was not completely open. Adjusted valve, all tested ok."
WASHER WHIRLPOOL WTW5000DW1 "Installed parts listed, calibrated, op test good"
WASHER WHIRLPOOL CHW9160GW0 "Washer in F25 code. Unplugged, removed EE1 plug, reset with “cold” button. Found power cord had pulled in to drive belt. Corrected cord placement, reset EE1 plug, and ran test cycle, now operating properly."
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer not spinning water all the way out and sounds loud, confirmed there is a deep rumble in spin high and low, unit needs new gearcase, unable to remove washplate during diagnosis, ordering wash plate also; ordrng 1 W10752283 (washplate) and 1 W11035751 (gearcase)"
REFRIGERATOR GE PFSS2M1XBSS Unit not cooling. Compressor has locked rotor. Customer does not want to repair.
WASHER MAYTAG MVWB765FW1 Replaced console. All tested ok.
REFRIGERATOR JENN-AIR JRSD2790W Cleared drain. Tested ok.
WASHER MAYTAG MVWC425BW0 "Spinned the basket, can hear grinding from the gearcase. No error codes. Components underneath washer (motor, cam, actuator drain pump) might be affected from the water leaking from gearcase. Needs gearcase and hub kit.***** do not order parts; ordrng 1 W10528947 (drive hub kit 26.16) and 1 W11035747 (gearcase 254.71), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWB765FW1 Console has power but is non responsive. Office to order console.; ordrng 1 W11135391 (CONSOLE )
WASHER WHIRLPOOL WTW8500DC2 Replaced valve from truck stock. All tested ok.; used 1 W11165546 (VALVE) from stock
WASHER WHIRLPOOL WTW8500DC2 Valve is not opening up for hot or cold. Valves are getting proper voltage. Will return to put in valve W11165546.; schdld next appmnt for 4/10 WED !
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Compressor running hot, good frost pattern on Evap. Both condenser and Evap fans are open, voltage to control is off a couple numbers. Ordering fans motors and control.*calling office to set up return date.; ordrng 1 W10854034 (motor-cond) and 1 W11174836 (CONTROL ) and 1 WP2315549 (motor-evap)"
RANGE WHIRLPOOL WFE770H0FZ1 "Replaced switch, tested, working on low and hi for the element the middle and outside of burner are working. Element not needed. Op test ok."
WASHER WHIRLPOOL WTW5700AC0 "Same F7E1 basket speed fault. cleared faults. Ran through test mode and everything passed. Spin and agitate work correctly. Went into manual mode, put on spin and agitate both high, everything is working correctly. Went through drive motor test. Replaced shifter from t/s. Calibrated, tested. Op test ok.; used 1 WPW10006355 (ACTUATOR) from stock"
DRYER AMANA NED4655EW1 Unit not turning on at all. Has 240 vac. Found thermal fuse open. Replaced fuse from truck stock. All tested ok.; used 1 WP3392519 (THERMAL FUSE) from stock
REFRIGERATOR FRIGIDAIRE LGHB2867PF Crisper drawer cover is broken. Customer to advise.
DRYER AMANA NED4655EW1 Could not duplicate issue. Advised to record noise when it happens again.