Appliance Repair in Berea, Ohio
for Berea, OH
CARLIN - Berea, OH
Chad was on time, neat in appearance, friendly and knowledgeable. A pleasure to meet and an asset to your business. Thank you.
Unhappy with the outcome
ROSEMARIE - Berea, OH
The service tech was pleasant, honest straight forward with all that was wrong with the machine. I was not happy that a top of the line machine, 6 years old is not worth fixing. Although I had the option to repair it there was not guarantee the same thing would not happen again nor something else would go wrong. My issue is with Whirlpool not your tech. I will be contacting them.
MARILYN - Berea, OH
LEAN - Berea, OH
ChAd was wonderful
Response from Fred's Appliance Service:
Hi Lee Ann! Thanks for your review. We're glad you enjoyed service. We're curious as to why you only rated 2 stars. Please feel free to reach out to us to discuss at firstname.lastname@example.org or 888-453-7337
Great service chad was so helpfull and went over and above my expectations
OLGA - Berea, OH
He was there for one thing but also took care of another problem I had had for 3 years
WHIRLPOOL REFRIGERATOR WRS586FLDM00 Water line was cracked at bottom of primary water valve. Took pictures of water damage on cabinets and floor. Office to order inlet water line.; ordrng 1 WPW10279882 (tube-water), schdld next appmnt for 11/27 MON 8-10,
WRS325FDAM04 WHIRLPOOL REFRIGERATOR Customer complaint that led lights are not working, unit spits ice out, and unit makes noise, found freezer section led lights out, installed new led module from truck stock surplus, no unusal noises heard, unit did not spit ice at me, op test good ; used 1 WPW10515057 (LED) from stock, Job Cmpltd
JGD3536GS00 JENN-AIR COOKTOP CC that the vent shelf is missing. Called GS to help to look up part. He had me call t/l. T/l Robert file #7720431319. Said the filter is the wrong one. Had me order a new filter. Cust can install new part. ; ordrng 1 W10815866 (FILTER)
MHW4300DW0 MAYTAG WASHER Found unit very slow to drain. Cleared drain trap. Op test ok. ; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.