Appliance Repair in Berea, Ohio
for Berea, OH
Sonya - Berea, OH
Very thorough and explained what problem was. Appreciated the return visit at no charge.
MAGGIE - Berea, OH
Chad was very friendly and professional. He double checked everything.
Knowledgeable Service Tech
Michael - Berea, OH
Knowledgeable Service Tech pinpointed the problem with our washing machine, had to order parts. Parts came in quickly and the Tech came back within 4 days to install. Washer is working perfectly.
KRISTY - Berea, OH
Cost of repair half of new fridge. We decided not to fix it. Thank you!!
Whirlpool Oven Repair
Carol - Berea, OH
Please keep in mind that I am reviewing and not Fred’s or Chad’s visit. McCauley was the first service tech sent and diagnosed the problem and ordered parts. Chad was sent out on the second call and everything got worse from there and it took McCauley 3 more visits to diagnose the problem, order parts and repair it. Thank you McCauley. Fortunately these calls were covered by the warranty because really would not have been happy about this situation.
DISHWASHER KITCHENAID KUDS35FXSS3 "Top rack adjuster wheels fell off, causing door to stay open. Labor and parts covered by pointer W10756177B. Replaced adjuster kit from truck stock. All tested ok.; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock"
REFRIGERATOR JENN-AIR JRSD2790W Found no leaks. All tested ok. May have been from dropped cubes.
DISHWASHER GE DDT595SGJ0WW Installed soap dispenser. Noticed the top console cover also needs replaced. Office to order console/cover. Set down mitigation mat.; ordrng 1 WD34X23197 (console cvr graphic)
DRYER WHIRLPOOL NED4655EW1 Customer complaint that unit has not dried clothes since they got it. Heard abnormal noise at start up. Found that blower wheel was not attached to motor shaft. Corrected blower wheel installation. All tested ok.
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.