Appliance Repair in Berea, Ohio
for Berea, OH
KEVIN - Berea, OH
My tech Macaulay was right on time, professional and courteous. His knowledge is next level and I couldn't be happier with his service.
CARLIN - Berea, OH
Chad was on time, neat in appearance, friendly and knowledgeable. A pleasure to meet and an asset to your business. Thank you.
Unhappy with the outcome
ROSEMARIE - Berea, OH
The service tech was pleasant, honest straight forward with all that was wrong with the machine. I was not happy that a top of the line machine, 6 years old is not worth fixing. Although I had the option to repair it there was not guarantee the same thing would not happen again nor something else would go wrong. My issue is with Whirlpool not your tech. I will be contacting them.
MARILYN - Berea, OH
LEAN - Berea, OH
ChAd was wonderful
Response from Fred's Appliance Service:
Hi Lee Ann! Thanks for your review. We're glad you enjoyed service. We're curious as to why you only rated 2 stars. Please feel free to reach out to us to discuss at firstname.lastname@example.org or 888-453-7337
LER7646EQ2 WHIRLPOOL DRYER Part were not sent to customers home. Will need to reorder parts and call to reschedule.; ordrng 1 279827 (motor!dryer) and 1 341241 (belt,drive) and 1 349241T (support,roller)
WGD7300DW2 WHIRLPOOL DRYER Dryer is making a thumping sound when running. Installed new maintenance kit. Tested unit. Sounds normal now.; Job Cmpltd
LER7646EQ2 WHIRLPOOL DRYER Start winding on motor is open. Belt is dry rotted. Support rollers are starting to squeak when drum is turned. Office to order motor, belt, and support rollers.; ordrng 1 279827 (motor!dryer) and 1 341241 (belt,drive) and 2 349241T (support,roller)s, schdld next appmnt for 2/22 THU
MFI2570FEZ01 maytag refrigerator Shim failed, ordering door,; ordrng 1 W10855083 (DOOR-FIP)
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
One of the easiest service companies I've done business with. The people are helpful and friendly. Once my appointment was scheduled I got a confirmation phone call and a link to check to see when the technician would be arriving at my door. It was all so smooth! The repair was made quickly. I am a very satisfied customer.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.