Appliance Repair in Berea, Ohio
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for Berea, OH
Shad - Berea, OH
The experience was great. Our technician, Mac, was polite, courteous, and knowledgeable. Fred’s did a great job of keeping me informed of progress and timing of appointments. The main office was also very accommodating when I spoke with them concerning questions.
James - Berea, OH
Very nice repairman.
George - Berea, OH
Robert - Berea, OH
The service person was excellent. He was very friendly and he answered my questions.
Very Professional, Excellent Service
Mike M - Berea, OH
Called before he came
Sonya - Berea, OH
Very thorough and explained what problem was. Appreciated the return visit at no charge.
MAGGIE - Berea, OH
Chad was very friendly and professional. He double checked everything.
Knowledgeable Service Tech
Michael - Berea, OH
Knowledgeable Service Tech pinpointed the problem with our washing machine, had to order parts. Parts came in quickly and the Tech came back within 4 days to install. Washer is working perfectly.
KRISTY - Berea, OH
Cost of repair half of new fridge. We decided not to fix it. Thank you!!
Whirlpool Oven Repair
Carol - Berea, OH
Please keep in mind that I am reviewing and not Fred’s or Chad’s visit. McCauley was the first service tech sent and diagnosed the problem and ordered parts. Chad was sent out on the second call and everything got worse from there and it took McCauley 3 more visits to diagnose the problem, order parts and repair it. Thank you McCauley. Fortunately these calls were covered by the warranty because really would not have been happy about this situation.
Fast, friendly service
TAMMY - Berea, OH
I love the service tracking app.
It was a pleasure to work with the techs sent . Very polite and knowledgeable .
KIMBERLY - Berea, OH
DANIEL - Berea, OH
LINDA - Berea, OH
BRIAN - Berea, OH
Excellent scheduling system. Kept posted with reminders, & let us know when tech would arrive. Great service. Promt and efficient.
DAVID - Berea, OH
Great service. Very knowledgeable
KEVIN - Berea, OH
My tech Macaulay was right on time, professional and courteous. His knowledge is next level and I couldn't be happier with his service.
CARLIN - Berea, OH
Chad was on time, neat in appearance, friendly and knowledgeable. A pleasure to meet and an asset to your business. Thank you.
Unhappy with the outcome
ROSEMARIE - Berea, OH
The service tech was pleasant, honest straight forward with all that was wrong with the machine. I was not happy that a top of the line machine, 6 years old is not worth fixing. Although I had the option to repair it there was not guarantee the same thing would not happen again nor something else would go wrong. My issue is with Whirlpool not your tech. I will be contacting them.
MARILYN - Berea, OH
LEAN - Berea, OH
ChAd was wonderful
Response from Fred's Appliance Service:
Hi Lee Ann! Thanks for your review. We're glad you enjoyed service. We're curious as to why you only rated 2 stars. Please feel free to reach out to us to discuss at firstname.lastname@example.org or 888-453-7337
Great service chad was so helpfull and went over and above my expectations
OLGA - Berea, OH
He was there for one thing but also took care of another problem I had had for 3 years
DAVID Hudak - Berea, OH
Chad (service person) called to tell me he was running early and asked if that was all right? (I was pleased with that - both his being early and that he called). Your company has very good communication regarding making the appointment and follow up on when they will arrive - Thanks. He did a good job checking the calibration of the oven, though the actual cooking temp was low compared to the set temperature and made the adjustment and rechecked it. (I appreciate that). The next day I did some baking and products came out properly baked without having to add baking time. It seems that that problem is corrected - more baking will let me know. I also questioned the amount of noise the oven makes when in the Bake mode. He "thought" that's the way Whirlpools are, said he could arrange to replace the fan, but didn't know if that would solve it. I have never had an oven that was that noisy and I guess I will stop at at Whirlpool dealer and ask to listen to the oven while in the baking mode. I may be back to you and Whirlpool on that issue. I was very pleased with his handling of the oven problem. Thanks!
ETHEL - Berea, OH
Arrived as scheduled, fixed problem quickly.
WILLIE - Berea, OH
On time. Concerned about customers need. Very good service!
DRYER AMANA NED4655EW1 Unit not turning on at all. Has 240 vac. Found thermal fuse open. Replaced fuse from truck stock. All tested ok.; used 1 WP3392519 (THERMAL FUSE) from stock
REFRIGERATOR FRIGIDAIRE LGHB2867PF Crisper drawer cover is broken. Customer to advise.
DRYER AMANA NED4655EW1 Could not duplicate issue. Advised to record noise when it happens again.
WASHER WHIRLPOOL WTW5700AC0 Replaced control. Calibrated. Tested. Op test ok.
DRYER AMANA NED4655EW1 Drum thumping around. Found rollers wore down. Replaced from t/s. Tested with clothes in. Op test ok.; used 1 349241T (ROLLER KIT) from stock
WASHER WHIRLPOOL WTW5700AC0 "Cc unit would not complete cycle. F7 E1 basket speed. Ran service mode and calibration. Drive system is all working. Ordering control.; ordrng 1 W10480126 (elect control board 98.11), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR MAYTAG MBF1958DEM00 Replaced damper. Tested ok.
REFRIGERATOR MAYTAG MBF1958DEM00 Damper is making loud noises when opening and closing. Office to order damper control.; ordrng 1 WPW10594330 (control)
DISHWASHER WHIRLPOOL MDB4949SDZ0 "Replaced pump and motor assembly on dishwasher. Ran ops test, working properly. Set down mitigation mat."
WASHER MAYTAG MVWB865GW0 Replaced inlet valve. All tested ok. No leaks into washer.
WASHER MAYTAG MVWB865GW0 Unit is leaking water from valve even while unplugged. Office to order inlet valve.; ordrng 1 W11165546 (inlet valves )
DISHWASHER WHIRLPOOL MDB4949SDZ0 "Tested dishwasher, will only run a short cycle before shutting off, not pumping water out between cycles. Drain line clear. Office to order pump assembly.; ordrng 1 WPW10591570 (pump&motor)"
RANGE WHIRLPOOL WFG550S0HZ0 "Replaced control in oven, ops test properly, no error codes. Technician took core for processing."
DRYER WHIRLPOOL MDE8400AYW Found fuse at fuse box was open.
RANGE WHIRLPOOL WFG550S0HZ0 "Oven heating properly on bake, not sensing or heating properly on convection. One error code stored, F1E1, no other error codes. Cleared codes, checked wiring to control, all connections good, sensor checks in range, 1050 ohms. Convection fan motor in range 18 ohms. Office to order control.; ordrng 1 W11258611 (CONTROL-ELEC)"
WASHER MAYTAG MVWX655DW1 Replaced control board. Calibrated and tested ok.
WASHER MAYTAG MVWX655DW1 Unit is receiving 120 vac. Light on control turns on briefly. Control is shorted. Office to order control.; ordrng 1 W11116592 (cntrl-elec)
DISHWASHER KITCHENAID KDFE104DBL5 Replaced console. All tested ok.
REFRIGERATOR AMANA ART106TFDW01 Replaced evaporator and dye drier. Reclaimed refrigerant first. Pulled vacuum to 28 inch vacuum and held for 15 in and out of the vacuum. Charged with 4.27 ounces of r134a. All tested ok.
REFRIGERATOR FRIGIDAIRE LFHB2741PFAA Ice maker fan not circulating. Found foil blocking fan from moving. Removed blockage. All tested ok.
DISHWASHER KITCHENAID KDFE104DBL5 Unit not responding to touch. Removed panel and disconnected membrane. Plugged in and closed door. Drain pumped turned on. Office to order console.; ordrng 1 W11105845 (console)
REFRIGERATOR AMANA ART106TFDW01 Unit has leak at evaporator. Office to order evaporator and another dye drier.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (drier-tube)
DISHWASHER KITCHENAID KDTM404EWH3 Replaced spray arm. All tested ok.
REFRIGERATOR WHIRLPOOL WRF560SEYM02 "Installed new frz drawer slides, op test good"
DISHWASHER KITCHENAID KDFE104HPS0 "Customer complaint unit just sits then shuts off after pressing start, ran diagnostics no codes found, started normal wash, unit filled and washed, repeated with the same outcome, unable to duplicate the problem, unit was leaning forward slightly, leveled unit"
WASHER MAYTAG WFW72HEDW0 Replaced door lock and drain pump. All tested ok.
WASHER WHIRLPOOL WTW5000DW1 Used hammer and chisel to get the wash plate off of the gear case shaft. Replaced hub and wash plate. Ran calibration cycle. All tested ok.
REFRIGERATOR WHIRLPOOL WRF560SEYM02 "Customer complaint loss of cooling, confirmed temps were 50 ff and -9 frz, found yellow duck bill style drain valve clogged, cleared and optimized, ice on frz floor and frost accumulation on evap cover and fan cover, ice blocking evap fan, cleared ice, found bearing missing from slides not allowing door to shut fully, unit need new r&L frz drawer slides; ordrng 1 WPW10397635 (SLIDE) and 1 WPW10397636 (SLIDE)"
FREEZER UPRIGHT WHIRLPOOL WZF34X16DW04 Unit making a popping sound. Found that capillary tube was bent and hitting the cabinet. Corrected the tube. All tested ok.
WASHER WHIRLPOOL WTW5000DW1 Attempted to replace hub. Wash plate is completely seized to gear case shaft. Office to order wash plate.; ordrng 1 W10752283 (washplate 101.64)
REFRIGERATOR AMANA ART106TFDW01 Replaced thermostat. All tested ok.
WASHER MAYTAG WFW72HEDW0 Door lock not engaging or disengaging. Office to order door lock.; ordrng 1 WPW10443885 (door lock)
DISHWASHER KITCHENAID KUDS30IVBT0 Bearings beginning to go in sump motor. Not repairing.
DRYER FRIGIDAIRE FGX831FS5 Drum not turning. Belt was popped off. Put belt back on. All tested ok.