Appliance Repair in Berea, Ohio

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Local Reviews
for Berea, OH

Rated 4.8 out of 5 stars based on 24 customer reviews

Map of Berea, OH

pam




The service person was excellent. He was very friendly and he answered my questions.


Map of Berea, OH

Very Professional, Excellent Service




Called before he came


Map of Berea, OH

Return visit




Very thorough and explained what problem was. Appreciated the return visit at no charge.


Map of Berea, OH

Great Service!




Chad was very friendly and professional. He double checked everything.


Map of Berea, OH

Knowledgeable Service Tech




Knowledgeable Service Tech pinpointed the problem with our washing machine, had to order parts. Parts came in quickly and the Tech came back within 4 days to install. Washer is working perfectly.


Map of Berea, OH

Honest, fair




Cost of repair half of new fridge. We decided not to fix it. Thank you!!


Map of Berea, OH

Whirlpool Oven Repair




Please keep in mind that I am reviewing and not Fred’s or Chad’s visit. McCauley was the first service tech sent and diagnosed the problem and ordered parts. Chad was sent out on the second call and everything got worse from there and it took McCauley 3 more visits to diagnose the problem, order parts and repair it. Thank you McCauley. Fortunately these calls were covered by the warranty because really would not have been happy about this situation.


Map of Berea, OH

Fast, friendly service




I love the service tracking app.


Map of Berea, OH

It was a pleasure to work with the techs sent . Very polite and knowledgeable .





Map of Berea, OH

DW repair




Great !!


Wonderful!





Great Service




Excellent scheduling system. Kept posted with reminders, & let us know when tech would arrive. Great service. Promt and efficient.


Kathy




Great service. Very knowledgeable


Professional




My tech Macaulay was right on time, professional and courteous. His knowledge is next level and I couldn't be happier with his service.


carlin




Chad was on time, neat in appearance, friendly and knowledgeable. A pleasure to meet and an asset to your business. Thank you.


Unhappy with the outcome




The service tech was pleasant, honest straight forward with all that was wrong with the machine. I was not happy that a top of the line machine, 6 years old is not worth fixing. Although I had the option to repair it there was not guarantee the same thing would not happen again nor something else would go wrong. My issue is with Whirlpool not your tech. I will be contacting them.


mary





Lee Ann




ChAd was wonderful


Response from Fred's Appliance Service:

Hi Lee Ann! Thanks for your review. We're glad you enjoyed service. We're curious as to why you only rated 2 stars. Please feel free to reach out to us to discuss at service@fredsappliance.com or 888-453-7337


Great service chad was so helpfull and went over and above my expectations




He was there for one thing but also took care of another problem I had had for 3 years


Dave




Chad (service person) called to tell me he was running early and asked if that was all right? (I was pleased with that - both his being early and that he called). Your company has very good communication regarding making the appointment and follow up on when they will arrive - Thanks. He did a good job checking the calibration of the oven, though the actual cooking temp was low compared to the set temperature and made the adjustment and rechecked it. (I appreciate that). The next day I did some baking and products came out properly baked without having to add baking time. It seems that that problem is corrected - more baking will let me know. I also questioned the amount of noise the oven makes when in the Bake mode. He "thought" that's the way Whirlpools are, said he could arrange to replace the fan, but didn't know if that would solve it. I have never had an oven that was that noisy and I guess I will stop at at Whirlpool dealer and ask to listen to the oven while in the baking mode. I may be back to you and Whirlpool on that issue. I was very pleased with his handling of the oven problem. Thanks!


Flips




Arrived as scheduled, fixed problem quickly.


👍 service




On time. Concerned about customers need. Very good service!


Great service





Great service




Chad got me fixed up quickly and answered all my questions


Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF560SEYM02 "Customer complaint loss of cooling, confirmed temps were 50 ff and -9 frz, found yellow duck bill style drain valve clogged, cleared and optimized, ice on frz floor and frost accumulation on evap cover and fan cover, ice blocking evap fan, cleared ice, found bearing missing from slides not allowing door to shut fully, unit need new r&L frz drawer slides; ordrng 1 WPW10397635 (SLIDE) and 1 WPW10397636 (SLIDE)"

Near Wendy Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

FREEZER UPRIGHT WHIRLPOOL WZF34X16DW04 Unit making a popping sound. Found that capillary tube was bent and hitting the cabinet. Corrected the tube. All tested ok.

Near Paddock Cir, Berea, OH 44017
Macaulay G.

Macaulay G.

WASHER WHIRLPOOL WTW5000DW1 Attempted to replace hub. Wash plate is completely seized to gear case shaft. Office to order wash plate.; ordrng 1 W10752283 (washplate 101.64)

Near Adrian Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

REFRIGERATOR AMANA ART106TFDW01 Replaced thermostat. All tested ok.

Near Front St, Berea, OH 44017
Macaulay G.

Macaulay G.

WASHER MAYTAG WFW72HEDW0 Door lock not engaging or disengaging. Office to order door lock.; ordrng 1 WPW10443885 (door lock)

Near Pelret Industrial Pkwy, Berea, OH 44017
Macaulay G.

Macaulay G.

DISHWASHER KITCHENAID KUDS30IVBT0 Bearings beginning to go in sump motor. Not repairing.

Near Fairpark Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

DRYER FRIGIDAIRE FGX831FS5 Drum not turning. Belt was popped off. Put belt back on. All tested ok.

Near Downing Ct, Berea, OH 44017
Macaulay G.

Macaulay G.

WASHER WHIRLPOOL WTW5000DW1 "Drive hub is stripped. Office to order hub.; ordrng 1 W10528947 (drive hub kit), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Adrian Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

WASHER MAYTAG WFW72HEDW0 Unit flashes F9E1 for long drain. Found drain hose is damaged and drain pump impeller is also damaged. Office to order drain pump and hose.; ordrng 1 W11281268 (DRAIN HOSE) and 1 WPW10605427 (pump-water)

Near Pelret Industrial Pkwy, Berea, OH 44017
Macaulay G.

Macaulay G.

DRYER MAYTAG MGDC400BW1 Rear roller bearings were wearing down. Replaced both from truck stock. All tested ok.; ordrng 2 WPW10314173 (support 16.58)s

Near Fairpark Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

REFRIGERATOR KITCHENAID KRFF305EWH00 Replaced freezer door.

Near Ellen Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

REFRIGERATOR KITCHENAID KRFF305EWH00 Freezer door is damaged on left side. Office to order freezer door.; ordrng 1 12977879WQ (dor-fip wh)

Near Ellen Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

DRYER KENMORE 110.780628 Replaced drum seal and idler pulley. All tested ok.

Near Cranston Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

REFRIGERATOR AMANA ART106TFDW01 Reclaimed refrigerant. Install Ed new compressor with drier. Put on vacuum for 15 minutes and held for additional 15 minutes. Charged with 4.27 ounces of R134a. All tested ok.

Near Front St, Berea, OH 44017
Corey L.

Corey L.

DRYER MAYTAG MEDC215EW1 "Customer complaint dryer will not start and handle broke off, confirmed handle loose and keeps popping off if not carefully opening door, ordering handle, customer to install, unit only getting 120v, cycled breaker, still one leg, advised customer to have an electrician look at the electrical in the house; ordrng 1 W10861225 (HANDLE)"

Near Baker St, Berea, OH 44017
Macaulay G.

Macaulay G.

DRYER KENMORE 110.780628 "Grinding during running. Found idler pulley making grinding noise and felt bearing needs replaced Office to order drum seal and idler.; ordrng 1 280140 (seal,drum 40.81) and 1 WPW10547292 (pulley-idr 25.38), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Cranston Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

WASHER MAYTAG MVWC415EW1 Replaced lid lock assembly. All tested ok.

Near Wyleswood Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

RANGE WHIRLPOOL WFG550S0HZ0 Replaced both door hinges. All tested ok.

Near French St, Berea, OH 44017
Macaulay G.

Macaulay G.

REFRIGERATOR AMANA ART106TFDW01 Compressor has open winding. Office to order compressor.; ordrng 1 W10507886 (compressor)

Near Front St, Berea, OH 44017
David R.

David R.

RANGE WHIRLPOOL WFG550S0HZ "Called customer, said he got rescheduled for next Tuesday 11/13/18; saved tckt"

Near French St, Berea, OH 44017
Macaulay G.

Macaulay G.

WASHER MAYTAG MVWC415EW1 "Unit has lid lock error. Lid lock from truck stock was malfunctioning as well. Office to order lid lock.; ordrng 1 W10838613 (lid lock assembly), used 1 W10838613 (LATCH) from stock"

Near Wyleswood Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

WASHER MAYTAG MVWC415EW1 "Unit has lid lock error. Lid lock from truck stock was malfunctioning as well. Office to order lid lock.; ordrng 1 W10838613 (lid lock assembly), used 1 W10838613 (LATCH) from stock"

Near Wyleswood Dr, Berea, OH 44017
David R.

David R.

RANGE WHIRLPOOL WFG550S0HZ "Hinges not allowing door to close all the way, leaving wide gap for heat to come out. Ordering hinges. *cwow; ordrng 1 WPW10299224 (hinge-door, RIGHT) and 1 WPW10299227 (hinge-door)"

Near French St, Berea, OH 44017
David R.

David R.

DRYER WHIRLPOOL WED7600XW0 Replaced belt and pulled. Tested. Op test ok.

Near Boulder Dr, Berea, OH 44017
David R.

David R.

DRYER WHIRLPOOL WED7600XW0 "Squealing noise coming from pulley and be let starting to split and fray at ends. Ordering belt and pulley.; ordrng 1 WP8547157 (belt 45.64) and 1 WPW10547292 (pulley-idr 25.38), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Boulder Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

DRYER WHIRLPOOL WED7000DW1 Dryer making very loud noise. Found rollers were worn. Replaced from truck stock. All tested ok. ; used 1 349241T (ROLLER KIT) from stock

Near Clay Ct, Berea, OH 44017
Macaulay G.

Macaulay G.

OTR MICROWAVE WHIRLPOOL WMH31017HZ0 Bulb had factory defect. Office to order bulb. Customer will install. ; ordrng 1 8206232A (lamp 40 watt)

Near Trotter Ln, Berea, OH 44017
Macaulay G.

Macaulay G.

DISHWASHER KITCHENAID KUDS35FXSS3 "Top rack adjuster wheels fell off, causing door to stay open. Labor and parts covered by pointer W10756177B. Replaced adjuster kit from truck stock. All tested ok.; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock"

Near Holly Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

REFRIGERATOR JENN-AIR JRSD2790W Found no leaks. All tested ok. May have been from dropped cubes.

Near Perham Dr, Berea, OH 44017
Paul P.

Paul P.

DISHWASHER GE DDT595SGJ0WW Installed soap dispenser. Noticed the top console cover also needs replaced. Office to order console/cover. Set down mitigation mat.; ordrng 1 WD34X23197 (console cvr graphic)

Near Beech St, Berea, OH 44017
Macaulay G.

Macaulay G.

DRYER WHIRLPOOL NED4655EW1 Customer complaint that unit has not dried clothes since they got it. Heard abnormal noise at start up. Found that blower wheel was not attached to motor shaft. Corrected blower wheel installation. All tested ok.

Near Firestone Dr, Berea, OH 44017
Macaulay G.

Macaulay G.

DRYER ELE GE DZSR483EF0GG Open heating element. Needs replaced. Customer to decide. WE11M23 element

Near Pattie Dr, Berea, OH 44017
David R.

David R.

REFRIGERATOR MAYTAG MFI2665XEB3 Ice buildup left side of freezer. Put freezer into a standard 8 hour defrost time. Saw air gap from gasket. Steamed gasket so it can conform. Op test ok.

Near Glenwood Cir, Berea, OH 44017
David R.

David R.

DISHWASHER KITCHENAID KUDC10IXWH0 "No buttons are lighting up when pressing control panel. Checked power to unit. Correct voltage. All wires are connected. Needs new control panel.DO NOT ORDER PART.; ordrng 1 WPW10500177 (panel-cntl 160.10), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Wyleswood Dr, Berea, OH 44017