Appliance Repair in Brecksville, Ohio
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for Brecksville, OH
Warranty service actually became a teaching session, rather then a repair, whic I believe could have been handled in our first phone call by the whirl
Julius - Brecksville, OH
I already did
Karen - Brecksville, OH
I had never dealt with Fred’s appliance, was very pleased with their response to my order.
Richard - Brecksville, OH
Mike - Brecksville, OH
Michael - Brecksville, OH
Dan knew the problem, he was very fast and efficient. Thanks
Dana - Brecksville, OH
Shirley - Brecksville, OH
The young man who came out (second time) tried to explain why the new frig was so noisy. He did not put the part on that was sent us inasmuch as he did not think it would help the problem. It is very frustrating and irritating that the frig, new, makes so much noise.
Response from Fred's Appliance Service:
Hi Shirley, We appreciate your feedback and we are sorry to hear that you are dissatisfied with the noises of your refrigerator. All models are made a bit differently and it can be disappointing when a newer unit doesn't function the same as a former unit. We recommend reaching out to Whirlpool to see if they have any other tips or tricks to help decrease the noise of the compressor. Have a great weekend! The Fred's Team
Nick - Brecksville, OH
On time and completed the repair quickly
Jeffrey - Brecksville, OH
Laurel - Brecksville, OH
Dan was extremely efficient, not too chatty yet very pleasant, and an overall great tech to have come and fix my oven. I would request him for the next time.
REFRIGERATOR KITCHENAID KRMF606ESS01 Replaced parts. Tested. Op test ok
WASHER WHIRLPOOL MAV7600AWW "Cc water leaking. Found water around drain pump and leaking at drain pump. Valves are good, no other water marks anywhere else. Ordering drain pump; ordrng 1 WP35-6780 (pump-water)"
REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc unit not coolingCustomer states all functions have stopped on unit 3 times now, only way they can get it to come back in is to remove power via breaker then power back on. Unit is working normally at this time, advised customer this could be a board issue with either the main control or power supply board. Quoted customer for one or the other then both, customer wants to do both to make sure.; ordrng 1 WPW10624574 (cntrl-elec15042) and 1 WPW10675033 (cntrl-elec25479), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL WED5000DW2 "Customer complaint that wrinkle shield is not working, started normal dry cycle, wrinkle shield came on after cycle was completed, unit is operating as designed"
DISHWASHER WHIRLPOOL WDF760SADT2 "Installed new sump assembly, op test good"
REFRIGERATOR MAYTAG MFW2055FRZ00 customer expressed his irritation with the unit, leaking from dispenser and ice bin doesn’t fill up all the way, ice bin was full. Customer wants a replacement.
FREEZER FRIGIDAIRE n/a
DISHWASHER WHIRLPOOL WDF760SADT2 "Customer complaint that unit is not starting, started normal wash cycle, unit filled, was motor never started, wash motor is receiving 120vac , unit needs new sump assembly ; ordrng 1 WPW10671942 (sump and motor assy)"
REFRIGERATOR MAYTAG MFW2055FRZ00 "Customer complaint of leaking from dispenser and ice not getting in, no leaks found, purged water system, unit is operating as designed"
REFRIGERATOR KITCHENAID KRFF507ESS01 "Replaced parts listed, op test good, advised customer to allow 24-48 hours for temps to settle"
DISHWASHER WHIRLPOOL KDTM354ESS "Customer complaint dishwasher not drying very well, found customer not using rinse aid, referred customer to user guide stating rinse aid must be used and plastics will not dry well, customer does not want to use a rinse aid chemical to dry, advised customer to call kitchenaid customer support with this concern, no errors, unit is operating as designed, left samples"
REFRIGERATOR KITCHENAID KRFF507ESS01 "found coverage, Customer complaint of cooling loss in ff, confirmed, found ff evap frozen solid, customer stated this is the fourth time this has happened and the control has been replaced twice as well as the door gaskets, unit needs cover and harness with thermistor and fan; ordrng 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)"
DISHWASHER MAYTAG MDB7959SHZ0 "Customer complaint of a burning smell like a candle so cycle was canceled, found blue plastic from upper rack had fallen and started to melt to element, removed plastic and was able to clean element, ran test cycle, op test good"
RANGE KITCHENAID KSEB900ESS0 "Cc oven not right temp. F8E0, F1E0 error codes. Checked element, resistance good. Checked temp sensor, checks in range at normal temperature of 75* at 1112 ohms. Calibrated up by 10*. Put bake 350* waited 15 mins after preheat. Customer also had thermometer inside. With temp adjustment read about 358/360*. Op test ok"