Appliance Repair in Broadview Heights, Ohio

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Local Reviews
for Broadview Heights, OH

Rated 4.6 out of 5 stars based on 53 customer reviews

Map of Broadview Heights, OH

Reassurance that the unit was working properly





Map of Broadview Heights, OH

Great Service!




Fred's has come out twice to service our refrigerator and they are always very quick at figuring out what is wrong and fix it without any complications! They always are available to come out right away and you can track when they will arrive which is great!


Map of Broadview Heights, OH

Great service





Map of Broadview Heights, OH

Great visit




David was very knowledgable


Map of Broadview Heights, OH

Judith





Map of Broadview Heights, OH

Friendly, prompt response very knowledgeable and a good communicator




Paul came over to check out our oven. Due to safety concerns and parts availability no repairs were made.


Map of Broadview Heights, OH

Carol




Great service, hope this part does the trick!


Map of Broadview Heights, OH

Mike





Map of Broadview Heights, OH

Brown





Response from Fred's Appliance Service:

Hello Mary, We are so sorry to hear that you did not receive 5 star service! We are showing that our technician went to your home last week and repaired your range. If you are still having trouble or if you would like to share more details about your experience, we would appreciate hearing from you! We have a make-it-right policy and would like the opportunity to do just that! Please call us at 1-888-45-FREDS. Have a great week! The Fred's Team


Map of Broadview Heights, OH

Steve




Great service and very personable


Best repair experience ever!




From Maddie in Customer Service to Technician Paul, Fred's did a wonderful job with communication and repair of my stove. Although problems occurred with parts shipped damaged by the manufacturer, Fred's employees were able to replace and install them in a timely manner.


7 days to receive parts, too long to be without a refrigerator !!!




corrie was very efficient and personable.


Response from Fred's Appliance Service:

Hi Charles, Thank you for sharing your review with us! I did some investigation and it looks like the package carrier lost your package. Typically our parts are delivered withing a day or two! We apologize for the day. We are happy to hear that our technician was efficient and personable! Have a great week! The Fred's Team


Great service




polite repairman. Was in no rush and seemed to wanted to do the job correctly.


great service




repair was great , David was very efficient.


Fixed my dryer





Happy




Professional, quick to diagnose and repair.


good job




The service rep Corina was courteous and did a great job


Great experience




Corina was very pleasant and friendly. She was knowledgable and seemed to care about getting the job done correctly for us!


Repairs of Washer and Dryer (Maytag)




Fred's is very efficient with their appointments and keeping you informed of appointments contacting you right away. Sorry, to say my experience has not been good though. I'm told this part needs to be ordered and then when repaired am told that it's not the problem. It's something else and another part needs to be ordered. I have had at least 5 to 6 service appts. and the washer never has been fixed (Maytag) is replacing the washer because it has not been fixed and now the dryer. I was told it was the motor, now told that wasn't it that's now the blower. Can't understand why neither of my appliances could be fixed the first time. The inconvenience of waiting between the hours for at least 5 or 6 appts. is ridiculous. The technician has been very polite and respectful but the problems just have not been fixed. So I am rating on my experience. How can I give good rating when the problem still exists and how do I know this next visit it won't be the problem either. Due to the washer not being fixed I had to keep calling Maytag and hold for 40 min. to an hour each time I called. Finally, arguing with them to replace this washer, due to their warranty service not being able to fix the problem.


Response from Fred's Appliance Service:

Hi Barbara, Thank you for taking the time to submit your review. We certainly understand your frustration as you have dedicated quite a lot of time to service appointments. Sometimes appliances can get the best of us and stump our technician. We are sorry to hear that you have had troubles with both your washer and dryer. I just reviewed your account and I do see that Maytag/Whirlpool has just decided today to replace your unit! We hope everything is smooth sailing from here! We are also glad to hear that our technicians were always professional and polite during your visits. Thank you! The Fred's Team


Great service & service repair person





Knowledgable, Friendly & Efficient Service!!




Chad was at the appointment within the stated timeframe, was very professional, and took the time to explain the problem. Part needed to be ordered, and he came back and took care of business promptly. Highly recommend!!


Jim




The technician was very friendly and courteous


Excellent service. Prompt and complete.




This was a warranty covered service call. I believe Chad to correctly diagnose the problem and to provide complete repair with information to me as to the problem and correction.


Pricey and messy




No clean up after the small microwave job, and the only place I've heard of that doesn't apply trip charge towards the labor. Also took two trips and almost two weeks for a basic microwave repair.


Response from Fred's Appliance Service:

Hi Bill, Thank you for taking the time to submit your review. We apologize that the service area was not cleaned up after repair. We will certainly look into this so it will not happen again in the future. As for pricing, we simply keep all of our charges separate so you know exactly what you are paying for. We wouldn't want to charge inflated labor charges just so we could say we are applying the service charge to the repair. Thank you, The Fred's Team


Gladiator Repair





Macaulay G.

Macaulay G.

OTR MICROWAVE WHIRLPOOL UMV1160CW3 Unit has proper voltage. Magnetron filament on open. Office to order magnetron and diode.; ordrng 1 W10492278 (diode) and 1 WPW10693025 (magnetron)

Near Scottsdale Dr, Broadview Heights, OH 44147
Paul P.

Paul P.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced ice maker in freezer.

Near Camden Ct, Broadview Heights, OH 44147
Paul P.

Paul P.

OTR MICROWAVE WHIRLPOOL WMH32519FB0 "Installed U.I. and sensor. Ran diagnostic test, no error code, sensor reading humidity properly. Ran cycle with test cup of water on vegetable setting, heating properly."

Near Fox Hollow Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed freezer module, op test good taking control with"

Near Belmont Ct, Broadview Heights, OH 44147
Dan H.

Dan H.

DRYER MAYTAG PYG2000AWW "Installed new blower wheel, op test good"

Near Tollis Pkwy, Broadview Heights, OH 44147
Paul P.

Paul P.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Found crack in mold on bottom of ice maker, office to order ice maker.; ordrng 1 W10886939 (icemaker)"

Near Camden Ct, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint that lights are not working, confirmed, called whirlpool techline spoke Andrew , said to replace freezer section led, file number 7724599157, installed new freezer section led light from truck stock surplus, op test good ; used 1 W11205083 (LED MODULE) from stock"

Near Belmont Ct, Broadview Heights, OH 44147
Dan H.

Dan H.

DRYER MAYTAG PYG2000AWW "Customer complaint of loud noise, found blower wheel broken, unit needs new blower wheel; ordrng 1 31001043 (wheel,blower 47.70), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Tollis Pkwy, Broadview Heights, OH 44147
Paul P.

Paul P.

REFRIGERATOR JENN-AIR JFC2089HPR "Tested refrigerator. Ran diagnostic, passes all tests, holding temperatures in fresh food and frozen section properly. Set down mitigation mat."

Near Countryside Dr, Broadview Heights, OH 44147
Paul P.

Paul P.

OTR MICROWAVE WHIRLPOOL WMH32519FB0 "Tested microwave, control and humidity sensor errors during diagnostics, not heating sense cycles. Office to order control and humidity sensor.; ordrng 1 W10833858 (sensor) and 1 W11333816 (CONTROL)"

Near Fox Hollow Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

WASHER KENMORE 66513129K703 "Customer complaint dishwasher fills up then drains, confirmed found diverter valve corroded, quoted to replace diverter, customer would like to shop around for a new appliance ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Orchard Ln, Broadview Heights, OH 44147
Corey L.

Corey L.

DISHWASHER MAYTAG MDB7749AWM2 "Customer complaint dishwasher won’t start, confirmed found silver migration on ui ribbon and fuse open, replaced with ts, op test good; used 1 W10258275 (BIMETAL) from stock"

Near Richard Rd, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR AMANA ABB1921WEW3 Replaced harness with thermistor. All tested ok.

Near Tollis Pkwy, Broadview Heights, OH 44147
Paul P.

Paul P.

DRYER WHIRLPOOL WED4815EW1 "Drive pulley wheel loose, replaced drive pulley from truck stock. Ran dryer on heat and non heat tumble, drum is not making full time contact with support wheels, warp in drum. Office to order drum and rebuild kit.; ordrng 1 4392067 (dryer repair kit) and 1 W10899578 (drum), used 1 WP691366 (PULLEY DRIVE) from stock"

Near Fireside Trail, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR AMANA ABB1921WEW3 "Previous technician put on incorrect thermistor. Office to order harness.; ordrng 1 WPW10422363 (harns-wire46.26), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Tollis Pkwy, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

DRYER MAYTAG MEDC300XW0 Start winding on motor is open. Needs motor. Customer to advise.

Near Gates Ct, Broadview Heights, OH 44147
Paul P.

Paul P.

DRYER MAYTAG MEDB850WQ0 Repaired housing between duct and heater outlet.

Near Fireside Trail, Broadview Heights, OH 44147
Paul P.

Paul P.

WASHER MAYTAG MVWC555DW1 "Impeller/washplate needed to be broken off to pull drum and replace gearcase. Office to order washplate and mounting screw, and screws for tub kit.; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate) and 6 WP8533953 (screw)s"

Near Barnsley Way, Broadview Heights, OH 44147
Paul P.

Paul P.

WASHER WHIRLPOOL MVWC565FW1 "Tested washer, no trouble codes. Washer is level in all directions, on thick plywood over level smooth floor. Tested on high agitate and spin, some heavy vibration at highest speed,Mathis is normal for this model, with suspended basket. Normal deflection at suspension, all inputs and sensors proper. No physical repair will improve operation."

Near Hampton Run, Broadview Heights, OH 44147
Corina B.

Corina B.

DRYER MAYTAG MGDB835DW3 "CC that the clothes are coming out damp. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Checked outside vent, fair. Advised cust with the foil vent is having a wind tunnel where the heat can not escape properly causing the clothes to come out damp. Checked the heat at the vent high 205* medium heat 170* low 143* air only, good. Optest ok."

Near W Ridge Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

DRYER GE GUD24ESSJWW "Customer complaint dryer would not start, customer pressed start button to demonstrate and dryer started, started and stopped different cycles several times, unit is operating as designed"

Near Ridge Park Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

DRYER MAYTAG MED8200FC1 "Customer complaint on any cycle every time no matter load size after only a few minutes the time jumps down to 7 minutes then shuts off and turns on plus puts water spots on clothes, customer started rapid dry cycle and we waited 12 minutes until it reached 7 minutes remaining, wrinkle control and steam feature is not selected, unable to duplicate the problem, ran diagnostics no codes, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, unit is operating as designed"

Near St Andrews Ln, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Installed new water filter housing, op test good"

Near Belmont Ct, Broadview Heights, OH 44147
Paul P.

Paul P.

WASHER MAYTAG MVWC555DW1 "Gear case failed, belt had come off in to belt cover. Office to order drive hub kit, drive pulley kit, gear case, belt, actuator and belt cover.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"

Near Barnsley Way, Broadview Heights, OH 44147