Appliance Repair in Broadview Heights, Ohio

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Local Reviews
for Broadview Heights, OH

Fred's Appliance Service Rated 4.6 out of 5 stars based on 56 customer reviews

Map of Broadview Heights, OH

Quick and knowledgeable




Review of Fred's Appliance Service

A broken fridge is never fun, but the service was great and the technicians made sure I knew my options to fix the problem.


Map of Broadview Heights, OH

Cate




Review of Fred's Appliance Service

Was not impressed with the Tech, he said everything was fine. Dryer is taking 120 minutes or more to dry a very small load of clothes. Tech only looked through the inspection port & did not take the dryer apart.I called and they are sending a different tech out but I have to wait an additional six days for return appt. Hopefully this Tech knows what he is doing.


Response from Fred's Appliance Service:

Hi Cate! Thanks for dropping us a line. We appreciate it. Upon reviewing the job record, it appears the technician supplied you an estimate for repair. Very sorry that this was miscommunicated! We will be sure to get you all squared away on this next trip. Thanks again, and have an awesome weekend!! -The Fred's Team


Map of Broadview Heights, OH

Whirlpool refrigerator repair




Review of Fred's Appliance Service

Paul was very knowledgeable and did a great job. He knew the product well


Map of Broadview Heights, OH

Reassurance that the unit was working properly




Review of Fred's Appliance Service


Map of Broadview Heights, OH

Great Service!




Review of Fred's Appliance Service

Fred's has come out twice to service our refrigerator and they are always very quick at figuring out what is wrong and fix it without any complications! They always are available to come out right away and you can track when they will arrive which is great!


Map of Broadview Heights, OH

Great service




Review of Fred's Appliance Service


Map of Broadview Heights, OH

Great visit




Review of Fred's Appliance Service

David was very knowledgable


Map of Broadview Heights, OH

Judith




Review of Fred's Appliance Service


Map of Broadview Heights, OH

Friendly, prompt response very knowledgeable and a good communicator




Review of Fred's Appliance Service

Paul came over to check out our oven. Due to safety concerns and parts availability no repairs were made.


Map of Broadview Heights, OH

Carol




Review of Fred's Appliance Service

Great service, hope this part does the trick!


Mike




Review of Fred's Appliance Service


Brown




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hello Mary, We are so sorry to hear that you did not receive 5 star service! We are showing that our technician went to your home last week and repaired your range. If you are still having trouble or if you would like to share more details about your experience, we would appreciate hearing from you! We have a make-it-right policy and would like the opportunity to do just that! Please call us at 1-888-45-FREDS. Have a great week! The Fred's Team


Steve




Review of Fred's Appliance Service

Great service and very personable


Best repair experience ever!




Review of Fred's Appliance Service

From Maddie in Customer Service to Technician Paul, Fred's did a wonderful job with communication and repair of my stove. Although problems occurred with parts shipped damaged by the manufacturer, Fred's employees were able to replace and install them in a timely manner.


7 days to receive parts, too long to be without a refrigerator !!!




Review of Fred's Appliance Service

corrie was very efficient and personable.


Response from Fred's Appliance Service:

Hi Charles, Thank you for sharing your review with us! I did some investigation and it looks like the package carrier lost your package. Typically our parts are delivered withing a day or two! We apologize for the day. We are happy to hear that our technician was efficient and personable! Have a great week! The Fred's Team


Great service




Review of Fred's Appliance Service

polite repairman. Was in no rush and seemed to wanted to do the job correctly.


great service




Review of Fred's Appliance Service

repair was great , David was very efficient.


Fixed my dryer




Review of Fred's Appliance Service


Happy




Review of Fred's Appliance Service

Professional, quick to diagnose and repair.


good job




Review of Fred's Appliance Service

The service rep Corina was courteous and did a great job


Great experience




Review of Fred's Appliance Service

Corina was very pleasant and friendly. She was knowledgable and seemed to care about getting the job done correctly for us!


Repairs of Washer and Dryer (Maytag)




Review of Fred's Appliance Service

Fred's is very efficient with their appointments and keeping you informed of appointments contacting you right away. Sorry, to say my experience has not been good though. I'm told this part needs to be ordered and then when repaired am told that it's not the problem. It's something else and another part needs to be ordered. I have had at least 5 to 6 service appts. and the washer never has been fixed (Maytag) is replacing the washer because it has not been fixed and now the dryer. I was told it was the motor, now told that wasn't it that's now the blower. Can't understand why neither of my appliances could be fixed the first time. The inconvenience of waiting between the hours for at least 5 or 6 appts. is ridiculous. The technician has been very polite and respectful but the problems just have not been fixed. So I am rating on my experience. How can I give good rating when the problem still exists and how do I know this next visit it won't be the problem either. Due to the washer not being fixed I had to keep calling Maytag and hold for 40 min. to an hour each time I called. Finally, arguing with them to replace this washer, due to their warranty service not being able to fix the problem.


Response from Fred's Appliance Service:

Hi Barbara, Thank you for taking the time to submit your review. We certainly understand your frustration as you have dedicated quite a lot of time to service appointments. Sometimes appliances can get the best of us and stump our technician. We are sorry to hear that you have had troubles with both your washer and dryer. I just reviewed your account and I do see that Maytag/Whirlpool has just decided today to replace your unit! We hope everything is smooth sailing from here! We are also glad to hear that our technicians were always professional and polite during your visits. Thank you! The Fred's Team


Great service & service repair person




Review of Fred's Appliance Service


Knowledgable, Friendly & Efficient Service!!




Review of Fred's Appliance Service

Chad was at the appointment within the stated timeframe, was very professional, and took the time to explain the problem. Part needed to be ordered, and he came back and took care of business promptly. Highly recommend!!


Jim




Review of Fred's Appliance Service

The technician was very friendly and courteous


Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Installed new control, broke light bulb removing from control, replaced bulb with ts bulb, op test good ; used 1 8009 (APPLIANCE BULB) from stock"

Near Woodmere Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Installed new door, op test good"

Near Richard Rd, Broadview Heights, OH 44147
Corey L.

Corey L.

BEVERAGE CENTER JENN-AIR JUB24FRERS00 "Customer complaint of a rattling noise, customer played a video of the sound, still could be any one of the fans or compressor, cycled unit 4 times to try to repeat sound to narrow down, everything is normal operating sounds right now, leaning towards compressor or condenser fan, advised customer if it happens again take another video and open the doors, also record towards bottom"

Near Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL KSRG22FKWH04 "New valve did not come with supply line connection, old valve is leaking there, unit needs connector too; ordrng 1 WPW10445062 (connector 38.95)"

Near Tollis Pkwy, Broadview Heights, OH 44147
Dan H.

Dan H.

DRYER WHIRLPOOL LGB6000PQ1 "Customer complaint that unit is taking too long to dry, good air flow outside, unit heated, then unit stopped heating, unit draw correct amperage, coils not opening, unit needs new coils, installed new coils, op test good ; used 1 279834 (COIL 22.45) from stock"

Near Ridge Park Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL ET8GHMXLQ03 "Customer complaint that unit is leaking into fresh food section , confirmed, found evaporator drain tube clogged, cleared, op test good"

Near Tollis Pkwy, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS950SIAM00 "Installed dispenser pad, op test good"

Near Norwich Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Customer complaint temperatures are set to max and temps are too high, Customer has both compartments on max and temps are -1 to 7 frz and 32 ff, unit was in garage all winter and now has a shorter defrost cycle, Customer has moved unit to the basement for good, ordering control; ordrng 1 W11353813 (CNTRL)"

Near Woodmere Dr, Broadview Heights, OH 44147
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF989SDAM01 Replaced pantry UI. Turned power off and on to reset all boards. Tested water. Op test ok.

Near Elmbrook Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL KSRG22FKWH04 "Customer complaint that ice maker will not turn off and of ice building up on freezer section door, found fill tube frozen, found switch mounts broken, unit needs new valve and switch cover, switch cover is no longer available, customer does want valve replaced; ordrng 1 2198588 (SWITCH COVER) and 1 W10822681 (valve-inlt 102.44), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Tollis Pkwy, Broadview Heights, OH 44147
Corey L.

Corey L.

RANGE GE JGSP28SEN3SS "Customer complaint oven is not working, confirmed bake ignitor not glowing, broil burner lights, found bake ignitor open, quoted to replace, ok, replaced with ts ignitor, op test good; used 1 12400035 (IGNITER 52.99) from stock"

Near Chestnut Knoll, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS950SIAM00 "Customer complaint dispenser works sometimes with different tricks on pressing the paddle, confirmed water turns on sporadically as well as dispensing ice, paddle board failed unit needs paddle asm; ordrng 1 WPW10370592 (pad 122.42), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Norwich Dr, Broadview Heights, OH 44147
Paul P.

Paul P.

REFRIGERATOR FRIGIDAIRE FGHC2331PFCA "Ran diagnostic tests on refrigerator. Temperatures reading properly in fresh food and freezer sections, thermistors reading proper range. Compressor had excessive vibration. Found locking pin out on back of compressor mount, set back in place, compressor running properly. Refrigerator operating properly now."

Near Wyatt Rd, Broadview Heights, OH 44147
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF989SDAM01 "The deli drawer pantry ui is shorted. I unplugged the ui op tested good the assy is needed. The LED has corrosion on the board the only way to get the LED is to get the assembly; ordrng 1 WPW10732686 (PANTRY UI ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Elmbrook Dr, Broadview Heights, OH 44147
Jeff M.

Jeff M.

DRYER WHIRLPOOL LGB6000PQ1 The unit heats consistently for me it lit five times in a row but I can hear valve chatter. EST only; used 1 279834 (COIL) from stock

Near Ridge Park Dr, Broadview Heights, OH 44147
Paul P.

Paul P.

DRYER WHIRLPOOL WED4815EW1 "Replaced blower wheel, made sure all panels and covers lined up properly. Tested in timed heat dry and air dry, stopped and started dryer a few times, no undue vibration/noise, operating properly."

Near Fireside Trail, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Installed new parts, op test good"

Near Prestwick Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Customer complaint display was beeping and unit shut down geek squad advised them to cycle power to the fridge and it’s been working since though the water and ice button gets stuck open and pours more than wanted out, found a few second delay for water to stop pouring, intermittently occurring, ordering switch and spring; ordrng 1 W11087492 (switch) and 1 W11109505 (spring)"

Near Prestwick Dr, Broadview Heights, OH 44147
Corina B.

Corina B.

REFRIGERATOR KITCHENAID KRFC704FBS01 Replaced the valve. Optest ok. Cap is broken and will not stay in filter. Then can not remove the filter. Office to order part. Cust can install. ; ordrng 1 W11220375 (cap-filter)

Near Emerald Creek Dr, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

DRYER WHIRLPOOL WED4815EW1 Replaced support rollers and shafts. Noise is still consistent. Narrowed issue to blower wheel. Office to order blower wheel.; ordrng 1 WP694089 (wheel)

Near Fireside Trail, Broadview Heights, OH 44147
Dan H.

Dan H.

WASHER MAYTAG MVWB725BW0 "Customer complaint that unit is leaking, ran test cycle, no leaks found, no evidenced a leak, unable to duplicate the problem , unit is operating as designed"

Near Firwood Rd, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

DRYER WHIRLPOOL WED4815EW1 "Rollers are knocking back and fourth on shaft. Office to order shafts and rollers.; ordrng 1 349241T (support,roller) and 2 WPW10359270 (shaft)s"

Near Fireside Trail, Broadview Heights, OH 44147
Dan H.

Dan H.

DRYER MAYTAG PYG2000AWW "Customer complaint that dryer is too hot, found dryer vent had fallen off, reinstalled, no other issues observed, op test good"

Near Tollis Pkwy, Broadview Heights, OH 44147
Corina B.

Corina B.

RANGE GAS JENN-AIR JGRP548WP01 Replaced the glass. Optest ok.

Near Avery Rd, Broadview Heights, OH 44147