Appliance Repair in Broadview Heights, Ohio
for Broadview Heights, OH
Great, knowledgeable service
David - Broadview Heights, OH
Brian was on time, friendly, knowledgeable and helpful. Excellent service.
Jennifer - Broadview Heights, OH
Fixed, at the cost of an arm and leg!
Rosamaria - Broadview Heights, OH
The dryer needed to be fixed and I wouldn’t know how to do it, but I was a bit shocked to see that a $20 part and 10-15 minutes of labor ended up costing almost $250!
Response from Fred's Appliance Service:
Hello Rosamaria, We value your feedback and appreciate you taking the time to submit it. We choose to use a flat rate labor guide when charging labor which means it doesn't matter whether it takes 15min or 3 hours, we will charge the same amount. You had one of our most experienced technicians in your home so he was able to get you all taken care of rather quickly. We also frequently evaluate our pricing to ensure we are charging appropriately. I will be sending your feedback to the management team for review. We hope you are enjoying your drying being back in service again! Should you experience any trouble at all, do not hesitate to give us a call at 1-888-45-FREDS. Enjoy the rest of your week! The Fred's Team
Fantastic Service and left appliance neat and clean, great job; would highly recommend to everyone.
ANNE - Broadview Heights, OH
SANDRA - Broadview Heights, OH
I was impressed with Fred's from start to finish. They contacted me after I notified my warranty company. I day was determined, and a follow-up call and email was sent with the 3-hour timeframe for the service to be done. The service men were here within the timeframe, completed the work, and were out in about a half hours. Fred's was professional from start to finish! Thank you!
Response from Fred's Appliance Service:
Hi Sandra, Thank you so much for taking the time to give us your feedback. We are happy to hear that you had such a great experience from scheduling all the way through your completed repair! Have a great week! Thank you, The Fred's Team
JMW8330DAB JENN-AIR WALL OVEN Installed new user interface ,op test good
KRFF300ESS00 KITCHENAID REFRIGERATOR Installed new door gasket, op test good ; Job Cmpltd
NED4655EW WHIRLPOOL DRYER Customer complaint that unit is not drying clothes, started normal dry cycle, unit heated, good air flow out of unit found standing water in vent, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, customer needs to have vent tube cleaned ; Job Cmpltd
JFC2290VEM7 Jenn Air Refrigerator Cc Fr is building frost in upper left hand corner Found small air leak coming in from left hand side Steamed gasket OP TEST OK Customer wants an estimate on replacing gasket if need be
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.