Appliance Repair in Broadview Heights, Ohio

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Local Reviews
for Broadview Heights, OH

Fred's Appliance Service Rated 4.6 out of 5 stars based on 69 customer reviews

Map of Broadview Heights, OH

Chris




Review of Fred's Appliance Service


Map of Broadview Heights, OH

Great service




Review of Fred's Appliance Service

I would depend on your company for all of my appliances!


Map of Broadview Heights, OH

Great service tech!




Review of Fred's Appliance Service


Map of Broadview Heights, OH

Great service; thorough and kept me informed on his arrival tieme




Review of Fred's Appliance Service

I think most service repairmen should be able to do their jobs, so that is the base that I start with. And Fred's Service met that base. What made them excellent was that he kept me informed throughout the day about when to expect him. Previously, they also sent a picture of what he looked like so I could identify him. These little things made the whole service call exceptional.


Map of Broadview Heights, OH

Straight forward




Review of Fred's Appliance Service

We had a complex situation and Dan did not lose his cool. He was a good listener and did his trouble shooting to figure out the solution!!!


Map of Broadview Heights, OH

Dave




Review of Fred's Appliance Service

Great professional service


Map of Broadview Heights, OH

Dryer Repair




Review of Fred's Appliance Service

Jeff did an excellent job - arrived on-time & was very knowledgeable . Only delay and convenience issue was Whirlpool manufacturer had delays in delivery.


Map of Broadview Heights, OH

From phone call to completeion fantastic service




Review of Fred's Appliance Service


Map of Broadview Heights, OH

Sad




Review of Fred's Appliance Service

I had a technician come in to check my dryer and within 10 minutes he told me that my electrical outlet wasn’t producing enough power to run my dryer which had stopped working. When I expressed my surprise that the outlet wasn’t working he sarcastically stated why is it people believe a dryer can break but nothing else. I stated that I was just shocked it was my outlet. He told me to hire an electrician. I did find a electrician who told me it is rare for a outlet to stop working particularly one that is used primarily for a dryer where the plug is not removed. He tested the outlet as well as the main panel and showed me I was getting sufficient power to the dryer. He even tested the power going to the dryer which also showed sufficient power. I did call back and scheduled another appointment with a different technician and was happy when he listened to me about the issues I was having and immediately figured out it was the electrical panel in the dryer that was broke. In the end the 2nd technician was great and had great customer service however my experience with the first technician was disappointing. I wasted time and money because the issue as misdiagnosed.


Response from Fred's Appliance Service:

Hi Melody, We appreciate you sharing your review with us! It's very important that an appliance is receiving enough power so that's usually one of the first things that our technicians check out and we come across faulty outlets rather often. We are happy to hear that our technician was able to diagnose your dryer and offered great customer service! Thank you, The Fred's Team


Map of Broadview Heights, OH

He was very knowledgeable friendly and nice to have working on our refrigerator




Review of Fred's Appliance Service

Thanks


Great service, knowledgeable technician!




Review of Fred's Appliance Service

Corina is a great asset to your company, she is knowledgeable and friendly. She really listens to the customer to get an understanding of the problem, addresses all concerns and fixes it promptly and accurately.


Nice Day




Review of Fred's Appliance Service

dumb question. opinions are like butts.


corey did great




Review of Fred's Appliance Service


Quick and knowledgeable




Review of Fred's Appliance Service

A broken fridge is never fun, but the service was great and the technicians made sure I knew my options to fix the problem.


Cate




Review of Fred's Appliance Service

Was not impressed with the Tech, he said everything was fine. Dryer is taking 120 minutes or more to dry a very small load of clothes. Tech only looked through the inspection port & did not take the dryer apart.I called and they are sending a different tech out but I have to wait an additional six days for return appt. Hopefully this Tech knows what he is doing.


Response from Fred's Appliance Service:

Hi Cate! Thanks for dropping us a line. We appreciate it. Upon reviewing the job record, it appears the technician supplied you an estimate for repair. Very sorry that this was miscommunicated! We will be sure to get you all squared away on this next trip. Thanks again, and have an awesome weekend!! -The Fred's Team


Whirlpool refrigerator repair




Review of Fred's Appliance Service

Paul was very knowledgeable and did a great job. He knew the product well


Reassurance that the unit was working properly




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service

Fred's has come out twice to service our refrigerator and they are always very quick at figuring out what is wrong and fix it without any complications! They always are available to come out right away and you can track when they will arrive which is great!


Great service




Review of Fred's Appliance Service


Great visit




Review of Fred's Appliance Service

David was very knowledgable


Judith




Review of Fred's Appliance Service


Friendly, prompt response very knowledgeable and a good communicator




Review of Fred's Appliance Service

Paul came over to check out our oven. Due to safety concerns and parts availability no repairs were made.


Carol




Review of Fred's Appliance Service

Great service, hope this part does the trick!


Mike




Review of Fred's Appliance Service


Brown




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hello Mary, We are so sorry to hear that you did not receive 5 star service! We are showing that our technician went to your home last week and repaired your range. If you are still having trouble or if you would like to share more details about your experience, we would appreciate hearing from you! We have a make-it-right policy and would like the opportunity to do just that! Please call us at 1-888-45-FREDS. Have a great week! The Fred's Team


Corina B.

Corina B.

REFRIGERATOR KITCHENAID KRMF706ESS01 "CC that the unit is not making ice. Tripped the breaker for 30 seconds. Ran step 56 no codes, ran step 57 and 45 unit filled. Called BJ and said doing resetting the unit, that should take care of problem. Optest ok"

Near Fairway Ln, Broadview Heights, OH 44147
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 CC that the unit is making full sheets of ice. Found the water valve is not shutting off. Will need a new valve and ice maker. Office to order parts. ; ordrng 1 W10873098 (valve) and 1 W10900871 (cover-filt) and 1 W11099789 (icemaker)

Near Broadview Heights, OH 44147
Dan H.

Dan H.

DRYER SAMSUNG DV42H5200EP/A3 "Installed new element, op test good"

Near Michaels Ln, Broadview Heights, OH 44147
Corey L.

Corey L.

WASHER MAYTAG LAT9704AAE "Customer received wrong part but correctly packaged, reordering part, taking new part ; ordrng 1 WP22001448 (hose- pump)"

Near Countryview Dr, Broadview Heights, OH 44147
Corina B.

Corina B.

OTR MICROWAVE WHIRLPOOL WMH31017HW2 Replaced turntable motor. Optest ok

Near Cloverberry Ct, Broadview Heights, OH 44147
Corey L.

Corey L.

WASHER MAYTAG LAT9704AAE "Customer complaint washer is leaking again only on large loads in front right but not very much, filled tub with large load selected, unit agitated without leaks, drain and spun, found drain hose from pump to syphon break leaking about 8-10” from drain pump, unit needs hose; ordrng 1 WP22001448 (hose- SYPHN TO pump 30.44), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Countryview Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

DRYER SAMSUNG DV42H5200EP/A3 "Customer complaint that unit is not heating, confirmed, found element open, unit needs new element ; ordrng 1 DC97-14486A (ELEMENT 157.96), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Michaels Ln, Broadview Heights, OH 44147
David R.

David R.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced ice maker. Tested water valve, good. Line not frozen. Tested motor on ice maker, rotated and found home position, tested water coming into ice maker. Good. Op test ok."

Near Fairway Ln, Broadview Heights, OH 44147
Corey L.

Corey L.

DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint dishwasher had water still in bottom and it smells it’s also not drying, unit was uninstalled, hooked unit up to test, unit had no errors, completed test cycle, customer not using rinse aid, left samples, unable to duplicate the problem, unit is operating as designed"

Near Bramblewood Dr, Broadview Heights, OH 44147
Corina B.

Corina B.

WASHER MAYTAG MVWB766FW0 "CC that the unit is dead. Checked outlet, good. The led light is on to control replaced the control and ui. Brought core back for return. Ran a calibration. Started a normal cycle. Optest ok Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent."

Near Fairway Ln, Broadview Heights, OH 44147
Corina B.

Corina B.

RANGE WHIRLPOOL MER6600FZ2 Replaced the hinges and receivers. Heated oven to 350*. Optest ok.

Near Preston Ln, Broadview Heights, OH 44147
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRT519SZDW05 "CC that there is moisture on the bottom of the gasket. Checked the gaskets, good. Found gaps in the liner and cabinet. Silicone the line and cabinet. Optest ok. ; used 1 482338 (SILICONE) from stock"

Near Village Dr N, Broadview Heights, OH 44147
David R.

David R.

DRYER WHIRLPOOL WGD4815EW2 "Cc scraping noise. Found bad roller. Customer had new rollers here that were never used. Replaced with those. Used zoom spout, tested. Op test ok"

Near Windridge Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

WASHER WHIRLPOOL MHWZ600TB02 "Customer complaint of noise,started quick wash cycle, ran drain and spun , no unusual noises heard, unit is operating as designed"

Near Mill Rd, Broadview Heights, OH 44147
Dan H.

Dan H.

RANGE WHIRLPOOL WGG745S0FS02 "Installed new control and user interface , op test good"

Near Wildflower Way, Broadview Heights, OH 44147
Corina B.

Corina B.

RANGE WHIRLPOOL MER6600FZ2 "Cust showed pop, sent pic. CC that the oven door does not shut. Found the right hinge is bent. Will need new hinges and receivers.; ordrng 2 W10647259 (hinge-recv)s and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"

Near Preston Ln, Broadview Heights, OH 44147
Corina B.

Corina B.

RANGE GAS GENERAL ELEC JGS905SEK1SS CC that the unit will not turn a bake on. Found the connector to the bake element is burnt. Checked power to the igniter 120 volts. Will need and igniter and wire harness. Called SM harness not available. Advised me to splice wires together. Replaced the igniter from t/s. Optest ok; used 1 12400035 (IGNITER) from stock

Near Fireside Trail, Broadview Heights, OH 44147
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRS321SDHB01 Cc of gasket not in place Found gasket to be the type that sits behind the liner Tried several times to get gasket to push into place but every time it pops out because the liner is pulled to far apart from the door and gasket just sits to loose behind it and every time you close the door the gasket pops out of place Needs door replaced ; ordrng 1 LW10912374 (dor-fip)

Near Elmbrook Dr, Broadview Heights, OH 44147
Jeff M.

Jeff M.

WASHER WHIRLPOOL WTW5000DW2 Customer was concerned with the amount of vibration coming from the machine during a high-speed spin. I went through a thorough explanation of how to properly use the machine loading balancing soap and cycles unit tested good

Near Glenwood Cir, Broadview Heights, OH 44147
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF989SDAM01 Remove the old evaporator and filter soldered the new parts in. Put the unit in a 30 inch vacuum added 5.5 ounces of Freon unit tested good. Recommend a 24 hours before putting food back in the fridge

Near Elmbrook Dr, Broadview Heights, OH 44147
David R.

David R.

RANGE WHIRLPOOL WGG745S0FS02 "Same issue as before, bake is working intermittently. Arrived and tested. No faults. Both bake igniters are working at 350*. Ordering control and UI; ordrng 1 W10878844 (cntrl-elec) and 1 W10879583 (swtch-memb)"

Near Wildflower Way, Broadview Heights, OH 44147
David R.

David R.

WALL OVEN JENN-AIR JJW3830DP02 "Cc floor is hot from when using bottom wall oven. No error codes. Went through and tested all components. All convection fans up/down and cooling fans in both ovens are working correctly. Bottom oven vent is at the bottom. Tested temp at 350*, correct. Op test ok."

Near Broadview Heights, OH 44147
Jeff M.

Jeff M.

REFRIGERATOR MAYTAG MSS26C6MFZ00 I was not able to duplicate the issue nether was the cust. At this time the unit op tested good

Near Lenox Ct, Broadview Heights, OH 44147
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRF989SDAM01 "has very little frost pattern no heat transfer 50° in the fridge 25 in the freezer 32 coming out of the icemaker needs an evaporator filter dryer if the S code covers it customer would like to proceed with the repair if it does not then it’s an estimate; ordrng 1 W10917531 (evaporator) and 2 WPW10143759 (dryer)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Elmbrook Dr, Broadview Heights, OH 44147