Appliance Repair in Broadview Heights, Ohio

Local Reviews
for Broadview Heights, OH

Rated 4.8 out of 5 stars based on 26 customer reviews

Map of Broadview Heights, OH

Great, knowledgeable service




Brian was on time, friendly, knowledgeable and helpful. Excellent service.


Map of Broadview Heights, OH

Great





Map of Broadview Heights, OH

Fixed, at the cost of an arm and leg!




The dryer needed to be fixed and I wouldn’t know how to do it, but I was a bit shocked to see that a $20 part and 10-15 minutes of labor ended up costing almost $250!


Response from Fred's Appliance Service:

Hello Rosamaria, We value your feedback and appreciate you taking the time to submit it. We choose to use a flat rate labor guide when charging labor which means it doesn't matter whether it takes 15min or 3 hours, we will charge the same amount. You had one of our most experienced technicians in your home so he was able to get you all taken care of rather quickly. We also frequently evaluate our pricing to ensure we are charging appropriately. I will be sending your feedback to the management team for review. We hope you are enjoying your drying being back in service again! Should you experience any trouble at all, do not hesitate to give us a call at 1-888-45-FREDS. Enjoy the rest of your week! The Fred's Team


Map of Broadview Heights, OH

Fantastic Service and left appliance neat and clean, great job; would highly recommend to everyone.





Map of Broadview Heights, OH

So satisfied!!




I was impressed with Fred's from start to finish. They contacted me after I notified my warranty company. I day was determined, and a follow-up call and email was sent with the 3-hour timeframe for the service to be done. The service men were here within the timeframe, completed the work, and were out in about a half hours. Fred's was professional from start to finish! Thank you!


Response from Fred's Appliance Service:

Hi Sandra, Thank you so much for taking the time to give us your feedback. We are happy to hear that you had such a great experience from scheduling all the way through your completed repair! Have a great week! Thank you, The Fred's Team


Dan H.

Dan H.

JMW8330DAB JENN-AIR WALL OVEN Installed new user interface ,op test good

Near Misty Oakes Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

KRFF300ESS00 KITCHENAID REFRIGERATOR Installed new door gasket, op test good ; Job Cmpltd

Near E Wallings Rd, Broadview Heights, OH 44147
Dan H.

Dan H.

NED4655EW WHIRLPOOL DRYER Customer complaint that unit is not drying clothes, started normal dry cycle, unit heated, good air flow out of unit found standing water in vent, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, customer needs to have vent tube cleaned ; Job Cmpltd

Near Tollis Pkwy, Broadview Heights, OH 44147
Brian M.

Brian M.

JFC2290VEM7 Jenn Air Refrigerator Cc Fr is building frost in upper left hand corner Found small air leak coming in from left hand side Steamed gasket OP TEST OK Customer wants an estimate on replacing gasket if need be

Near Countryview Dr, Broadview Heights, OH 44147

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Fred’s Appliance for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.


Customer Financing

We offer 6 month financing for any repair cost that is $99 or more. Each customer is subject to credit approval from Paypal.

Not sure if you will qualify?

Apply for Financing

About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $89.95 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00

Fred's Appliance
Reviewed from Google

4.8 out of 5 stars


COST BREAKDOWN

What goes into the cost of our service call and diagnostics?

VANS

The purchase and maintenance of each technician’s van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

Includes the Three Week Course at our Academy, but also continuing education throughout the technician’s career.

MOBILE TECHNOLOGY

Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

OFFICE BUILDING

Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.


TECHNICIAN INFO

Our office will send an email the day before your appointment providing the technician’s picture and name. We are guests in your home and we want to ensure you know who we are sending.

The email will also contain a link to confirm your appointment, making the process quick and easy!

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Fred’s Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Parts Warranty
90 Days Labor (on installed parts)
30 Days on Service Call

When you deal with Fred’s, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.


LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.