Appliance Repair in Broadview Heights, Ohio

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Local Reviews
for Broadview Heights, OH

Rated 4.6 out of 5 stars based on 45 customer reviews

Map of Broadview Heights, OH

Brown





Map of Broadview Heights, OH

Steve




Great service and very personable


Map of Broadview Heights, OH

Best repair experience ever!




From Maddie in Customer Service to Technician Paul, Fred's did a wonderful job with communication and repair of my stove. Although problems occurred with parts shipped damaged by the manufacturer, Fred's employees were able to replace and install them in a timely manner.


Map of Broadview Heights, OH

7 days to receive parts, too long to be without a refrigerator !!!




corrie was very efficient and personable.


Response from Fred's Appliance Service:

Hi Charles, Thank you for sharing your review with us! I did some investigation and it looks like the package carrier lost your package. Typically our parts are delivered withing a day or two! We apologize for the day. We are happy to hear that our technician was efficient and personable! Have a great week! The Fred's Team


Map of Broadview Heights, OH

Great service




polite repairman. Was in no rush and seemed to wanted to do the job correctly.


Map of Broadview Heights, OH

great service




repair was great , David was very efficient.


Map of Broadview Heights, OH

Fixed my dryer





Map of Broadview Heights, OH

Happy




Professional, quick to diagnose and repair.


Map of Broadview Heights, OH

good job




The service rep Corina was courteous and did a great job


Map of Broadview Heights, OH

Great experience




Corina was very pleasant and friendly. She was knowledgable and seemed to care about getting the job done correctly for us!


Repairs of Washer and Dryer (Maytag)




Fred's is very efficient with their appointments and keeping you informed of appointments contacting you right away. Sorry, to say my experience has not been good though. I'm told this part needs to be ordered and then when repaired am told that it's not the problem. It's something else and another part needs to be ordered. I have had at least 5 to 6 service appts. and the washer never has been fixed (Maytag) is replacing the washer because it has not been fixed and now the dryer. I was told it was the motor, now told that wasn't it that's now the blower. Can't understand why neither of my appliances could be fixed the first time. The inconvenience of waiting between the hours for at least 5 or 6 appts. is ridiculous. The technician has been very polite and respectful but the problems just have not been fixed. So I am rating on my experience. How can I give good rating when the problem still exists and how do I know this next visit it won't be the problem either. Due to the washer not being fixed I had to keep calling Maytag and hold for 40 min. to an hour each time I called. Finally, arguing with them to replace this washer, due to their warranty service not being able to fix the problem.


Response from Fred's Appliance Service:

Hi Barbara, Thank you for taking the time to submit your review. We certainly understand your frustration as you have dedicated quite a lot of time to service appointments. Sometimes appliances can get the best of us and stump our technician. We are sorry to hear that you have had troubles with both your washer and dryer. I just reviewed your account and I do see that Maytag/Whirlpool has just decided today to replace your unit! We hope everything is smooth sailing from here! We are also glad to hear that our technicians were always professional and polite during your visits. Thank you! The Fred's Team


Great service & service repair person





Knowledgable, Friendly & Efficient Service!!




Chad was at the appointment within the stated timeframe, was very professional, and took the time to explain the problem. Part needed to be ordered, and he came back and took care of business promptly. Highly recommend!!


Jim




The technician was very friendly and courteous


Excellent service. Prompt and complete.




This was a warranty covered service call. I believe Chad to correctly diagnose the problem and to provide complete repair with information to me as to the problem and correction.


Pricey and messy




No clean up after the small microwave job, and the only place I've heard of that doesn't apply trip charge towards the labor. Also took two trips and almost two weeks for a basic microwave repair.


Response from Fred's Appliance Service:

Hi Bill, Thank you for taking the time to submit your review. We apologize that the service area was not cleaned up after repair. We will certainly look into this so it will not happen again in the future. As for pricing, we simply keep all of our charges separate so you know exactly what you are paying for. We wouldn't want to charge inflated labor charges just so we could say we are applying the service charge to the repair. Thank you, The Fred's Team


Gladiator Repair





Fine professional friendly





Impressive!




I believe this is the fastest service I have ever received. Although we had to wait for the right parts, twice, I am still very satisfied with the service and Chad was awesome!


Great, knowledgeable service




Brian was on time, friendly, knowledgeable and helpful. Excellent service.


Great





Fixed, at the cost of an arm and leg!




The dryer needed to be fixed and I wouldn’t know how to do it, but I was a bit shocked to see that a $20 part and 10-15 minutes of labor ended up costing almost $250!


Response from Fred's Appliance Service:

Hello Rosamaria, We value your feedback and appreciate you taking the time to submit it. We choose to use a flat rate labor guide when charging labor which means it doesn't matter whether it takes 15min or 3 hours, we will charge the same amount. You had one of our most experienced technicians in your home so he was able to get you all taken care of rather quickly. We also frequently evaluate our pricing to ensure we are charging appropriately. I will be sending your feedback to the management team for review. We hope you are enjoying your drying being back in service again! Should you experience any trouble at all, do not hesitate to give us a call at 1-888-45-FREDS. Enjoy the rest of your week! The Fred's Team


Fantastic Service and left appliance neat and clean, great job; would highly recommend to everyone.





So satisfied!!




I was impressed with Fred's from start to finish. They contacted me after I notified my warranty company. I day was determined, and a follow-up call and email was sent with the 3-hour timeframe for the service to be done. The service men were here within the timeframe, completed the work, and were out in about a half hours. Fred's was professional from start to finish! Thank you!


Response from Fred's Appliance Service:

Hi Sandra, Thank you so much for taking the time to give us your feedback. We are happy to hear that you had such a great experience from scheduling all the way through your completed repair! Have a great week! Thank you, The Fred's Team


Dishwasher





Paul P.

Paul P.

OTR MICROWAVE WHIRLPOOL WMH31017FS0 "Ran tests on microwave, did have door switch code come up during timed operation. Replaced interlock with from truck stock. Operated microwave, all ops tests good.; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"

Near Lenox Ct, Broadview Heights, OH 44147
Paul P.

Paul P.

RANGE ELE GENERAL ELEC PGS950SEF4SS "Tested oven, not powering on. Found code for F3.4, sensor circuit, found loose connection at board. Repaired wiring. Reset oven after unplugging, oven now operating properly."

Near Laurel Glenn Dr, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced damper and thermistor in fresh food compartment. All tested ok.

Near Beaver Ridge Trail, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

OTR MICROWAVE JENN-AIR JMC8130DDB "Microwave not receiving power. Customer already had unit pulled out. Found safety power switch on on oven that feeds power to microwave, was open. Reset switch. All tested ok."

Near Prestwick Dr, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Called Whirlpool tech line. Spoke with Andy. He had me test the damper to the fresh food compartment and thermistors. Damper was open when unit was not running. Thermistor for fresh food was out of tolerance @ 25000 ohms. Office to order damper and thermistor.; ordrng 1 W10196393 (damper control assy) and 1 WPW10276647 (motor-evap)

Near Beaver Ridge Trail, Broadview Heights, OH 44147
Corey L.

Corey L.

OTR MICROWAVE WHIRLPOOL WMH53521HZ0 "Customer complaint light doesn’t turn on sometimes when opening the door, interlock switches failing, replaced with pre I’d part, op test good"

Near Belmont Ct, Broadview Heights, OH 44147
David R.

David R.

DRYER FRIGIDAIRE LEQ1442FS1 "Unit is working and heating. Let it run for a couple minutes with clothes inside. Ran and heated up fine. Thump noise occurring every minute or two, lasting only a couple of seconds. Seals are worn out, causing drum to move back and forth.***Do Not Order Parts. Customer asked if last tech CL Can give him a call.; ordrng 1 134440200 (seal felt upper 30.70) and 1 5303937183 (seal,felt lower 16.41), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Scenicview Dr, Broadview Heights, OH 44147
Paul P.

Paul P.

DRYER WHIRLPOOL WED8000DW4 "Found loose mounting screws at heater housing, and placed spacer below vent housing."

Near Richard Rd, Broadview Heights, OH 44147
Corey L.

Corey L.

DRYER WHIRLPOOL WED7500GW0 "Customer complaint dryer isn’t spinning, confirmed, found belt broken, replaced belt with old truck stock belt, op test good, no lbc; used 1 661570V (XXXBELT NO LONGER TRUCK STOCK) from stock"

Near Countryside Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

DRYER MAYTAG MEDX655DW1 "Customer complaint of a loud noise during operation and played a recording of the noise, the video sounded like the motor itself was making a deep sound, could not duplicate the problem while testing, lubricated bearings and rollers, adjusted belt position to the center of motor pulley, let cycle run for 25 min, no unusual noises heard, if recalled with same issue order ts motor 279827 and wheel WP694089, had unit running until walking out the garage door next to the unit, still no noises"

Near Chaucer Blvd, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

RANGE KITCHENAID KEHU309SSS05 "Customer explained that unit took too long to bake food. Preheated to 350, preheated ok. Adjusted calibration of temperature +10."

Near Ledgemont Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Customer had unit plugged in since tech was there, temped garage at 41 by bay door and 53 by the unit, heater just kicked on, in 5 min or less the side of the unit closest to heater rose in temp 34 degrees, explained how this fluctuation of temperatures is giving the unit faulty defrost cycles, advised not to use freezer portion of unit during winter months if unit remains in the garage"

Near Woodmere Dr, Broadview Heights, OH 44147
Paul P.

Paul P.

RANGE WHIRLPOOL WFG525S0HW "All parts checked in, found the W10198745 back cover sent damaged, will install for now until new back comes in, so customer can use oven. Also left side panel facing oven has dent, will also need replaced.; ordrng 1 W10198745 (BACK COVER) and 1 WPW10575396 (panel-side)"

Near Richard Rd, Broadview Heights, OH 44147
Corey L.

Corey L.

RANGE WHIRLPOOL WFE770H0FZ0 "Installed new parts, op test good"

Near Foxglove Ln, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Customer complaint breaker keeps tripping and freezer wasn’t keeping cold, unit was unplugged and room temp when tech arrived, customer had unit plugged into an extension cord going to an ungrounded outlet, advised unit should have a proper polarized ground, unit is in the garage, temp in garage was 53, advised if this units ambient temp hits 38 the unit thinks it’s cold enough and shuts compressor off, using a different outlet compressor was running at .45 amps, frost pattern was excellent, advised customer to leave unit plugged in for 24 hours so we can see where temps are during operation, garage does have a heater though if the garage door was open a few minutes the compressor would shut off; schdld next appmnt for 11/21 WED 8-12"

Near Woodmere Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL ED5FHEXNT00 "Installed new thermostat, op test good"

Near Stratford Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

MICROWAVE WHIRLPOOL MMV6190FZ0 "installed new cams and switches, op test good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock"

Near Overlook Ave, Broadview Heights, OH 44147
Corey L.

Corey L.

WASHER WHIRLPOOL MVWX655DW1 "Customer complaint of burning smell only on the powerwash cycle, started power wash cycle, smelling soap and warm plastic, cold water line temping at 101 degrees hot line above it is 94, tested water temps entering unit, cold was 97 and dropping, hot was 94 and rising, cold copper water line is heating up in wall somewhere, the powerwash cycle uses hot water, unit is getting too hot of water during initial fill up, customer is smelling the hot plastic inlet housing while using powerwash, advised customer have cold water line looked at by a certified plumber"

Near E Royalton Rd, Broadview Heights, OH 44147
Corey L.

Corey L.

RANGE WHIRLPOOL WFE770H0FZ0 "Customer complaint left front burner knob is loose and can’t turn burner on, confirmed infinite switch is locked, knob has been broken trying to turn locked switch, unit needs left front triple burner infinite switch and knob; ordrng 1 W11117415 (KNOB) and 1 W11129442 (INF SWTCH LF)"

Near Foxglove Ln, Broadview Heights, OH 44147
Corina B.

Corina B.

DRYER WHIRLPOOL WED95HEDW0 CC the there is a squeak when running. Found the idler pulley worn. Replaced the pulley dryer repair kit from t/s. Optest ok. ; used 1 4392067 (DRYER REPAIR KIT 4783) from stock

Near Windsor Way, Broadview Heights, OH 44147
Corey L.

Corey L.

DRYER FRIGIDAIRE LEQ1442FS1 "I installed new slide, op test good"

Near Scenicview Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

MICROWAVE WHIRLPOOL MMV6190FZ0 "Customer complaint of open/close door error code, confirmed, unit needs new switches and cams, customer does not want repair at this time ; ordrng 1 W10450407 (harns-wire 61.32)"

Near Overlook Ave, Broadview Heights, OH 44147
Corey L.

Corey L.

WASHER WHIRLPOOL MVWX655DW1 "Customer complaint of a burny smell, ran diagnostics found f0e2 over suds, f7e7 motor unable to reach rpm, started high spin in service, passed, started heavy agitation, passed, no unusual smells, ran tachometer test, passed, found cold water supply pipes to valve are warmer than the hot, ran cold water valve test, water was hot took 2.5 min for the cold water to get to the unit, advised customer look into the cause of the warm pipes, theory on over suds is the water is not cold enough to rid of the suds properly during rinse"

Near E Royalton Rd, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Noise was coming from dust shield underneath refrigerator. Adjusted dust shield. All tested ok. Did not collect proof of purchase. Allowing customer 24 hours to email in proof of purchase. Otherwise, billable for service and labor."

Near Tollis Pkwy, Broadview Heights, OH 44147