Appliance Repair in Broadview Heights, Ohio

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Local Reviews
for Broadview Heights, OH

Rated 4.7 out of 5 stars based on 40 customer reviews

Map of Broadview Heights, OH

great service




repair was great , David was very efficient.


Map of Broadview Heights, OH

Fixed my dryer





Map of Broadview Heights, OH

Happy




Professional, quick to diagnose and repair.


Map of Broadview Heights, OH

good job




The service rep Corina was courteous and did a great job


Map of Broadview Heights, OH

Great experience




Corina was very pleasant and friendly. She was knowledgable and seemed to care about getting the job done correctly for us!


Map of Broadview Heights, OH

Repairs of Washer and Dryer (Maytag)




Fred's is very efficient with their appointments and keeping you informed of appointments contacting you right away. Sorry, to say my experience has not been good though. I'm told this part needs to be ordered and then when repaired am told that it's not the problem. It's something else and another part needs to be ordered. I have had at least 5 to 6 service appts. and the washer never has been fixed (Maytag) is replacing the washer because it has not been fixed and now the dryer. I was told it was the motor, now told that wasn't it that's now the blower. Can't understand why neither of my appliances could be fixed the first time. The inconvenience of waiting between the hours for at least 5 or 6 appts. is ridiculous. The technician has been very polite and respectful but the problems just have not been fixed. So I am rating on my experience. How can I give good rating when the problem still exists and how do I know this next visit it won't be the problem either. Due to the washer not being fixed I had to keep calling Maytag and hold for 40 min. to an hour each time I called. Finally, arguing with them to replace this washer, due to their warranty service not being able to fix the problem.


Response from Fred's Appliance Service:

Hi Barbara, Thank you for taking the time to submit your review. We certainly understand your frustration as you have dedicated quite a lot of time to service appointments. Sometimes appliances can get the best of us and stump our technician. We are sorry to hear that you have had troubles with both your washer and dryer. I just reviewed your account and I do see that Maytag/Whirlpool has just decided today to replace your unit! We hope everything is smooth sailing from here! We are also glad to hear that our technicians were always professional and polite during your visits. Thank you! The Fred's Team


Map of Broadview Heights, OH

Great service & service repair person





Map of Broadview Heights, OH

Knowledgable, Friendly & Efficient Service!!




Chad was at the appointment within the stated timeframe, was very professional, and took the time to explain the problem. Part needed to be ordered, and he came back and took care of business promptly. Highly recommend!!


Map of Broadview Heights, OH

Jim




The technician was very friendly and courteous


Map of Broadview Heights, OH

Excellent service. Prompt and complete.




This was a warranty covered service call. I believe Chad to correctly diagnose the problem and to provide complete repair with information to me as to the problem and correction.


Pricey and messy




No clean up after the small microwave job, and the only place I've heard of that doesn't apply trip charge towards the labor. Also took two trips and almost two weeks for a basic microwave repair.


Response from Fred's Appliance Service:

Hi Bill, Thank you for taking the time to submit your review. We apologize that the service area was not cleaned up after repair. We will certainly look into this so it will not happen again in the future. As for pricing, we simply keep all of our charges separate so you know exactly what you are paying for. We wouldn't want to charge inflated labor charges just so we could say we are applying the service charge to the repair. Thank you, The Fred's Team


Gladiator Repair





Fine professional friendly





Impressive!




I believe this is the fastest service I have ever received. Although we had to wait for the right parts, twice, I am still very satisfied with the service and Chad was awesome!


Great, knowledgeable service




Brian was on time, friendly, knowledgeable and helpful. Excellent service.


Great





Fixed, at the cost of an arm and leg!




The dryer needed to be fixed and I wouldn’t know how to do it, but I was a bit shocked to see that a $20 part and 10-15 minutes of labor ended up costing almost $250!


Response from Fred's Appliance Service:

Hello Rosamaria, We value your feedback and appreciate you taking the time to submit it. We choose to use a flat rate labor guide when charging labor which means it doesn't matter whether it takes 15min or 3 hours, we will charge the same amount. You had one of our most experienced technicians in your home so he was able to get you all taken care of rather quickly. We also frequently evaluate our pricing to ensure we are charging appropriately. I will be sending your feedback to the management team for review. We hope you are enjoying your drying being back in service again! Should you experience any trouble at all, do not hesitate to give us a call at 1-888-45-FREDS. Enjoy the rest of your week! The Fred's Team


Fantastic Service and left appliance neat and clean, great job; would highly recommend to everyone.





So satisfied!!




I was impressed with Fred's from start to finish. They contacted me after I notified my warranty company. I day was determined, and a follow-up call and email was sent with the 3-hour timeframe for the service to be done. The service men were here within the timeframe, completed the work, and were out in about a half hours. Fred's was professional from start to finish! Thank you!


Response from Fred's Appliance Service:

Hi Sandra, Thank you so much for taking the time to give us your feedback. We are happy to hear that you had such a great experience from scheduling all the way through your completed repair! Have a great week! Thank you, The Fred's Team


Dishwasher





Carol





Great Service




Awesome service, quick, clean and punctual!


Chad is awesome!





Nadija




Cost is n/a, appliance is under warranty.


Great service




Chad is an excellent tech. We also love your tech tracker feature


Macaulay G.

Macaulay G.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced end cap and mullion. All tested ok.

Near Pumpkin Ln, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR WHIRLPOOL KSRG22FKWH04 Found no issues. Operating properly. Put mitigation mat under refrigerator.

Near Tollis Pkwy, Broadview Heights, OH 44147
David R.

David R.

DISHWASHER MAYTAG MDB7749SBM3 Replaced console. Tested. Op test ok.

Near Stratford Dr, Broadview Heights, OH 44147
Paul P.

Paul P.

REFRIGERATOR MAYTAG MSD2756DEW "Installed pins and closets on doors. Tested doors, now closing properly. Set down mitigation mat."

Near Avery Rd, Broadview Heights, OH 44147
Chad  P.

Chad P.

DISHWASHER MAYTAG MDB7749SBM3 Found ribbon cable shorted. Called Techline to get s code. Bruce. Gave s code for repair. S25462Sr# 7723182699Needs console replaced. ; ordrng 1 W10811169 (CONSOLE)

Near Stratford Dr, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Rescheduled customer and NEEDS last call.; schdld next appmnt for 10/18 THU 3-5

Near Pumpkin Ln, Broadview Heights, OH 44147
Chad  P.

Chad P.

COOKTOP GAS KITCHENAID KCGD500GSS00 Found the bezels on the cook top coming off. Needs bezels replaced. ; ordrng 5 W11240529 (BEZEL)s

Near Westminster Ln, Broadview Heights, OH 44147
Chad  P.

Chad P.

RANGE WHIRLPOOL WFG525S0HZ0 Ran entitlement for pop. Ran both bake and broil. Both lit. Advised door must be closed for broil to stay on and it will turn off and on when it reaches a high temp. Ran bake again and set to 350. Unit lit and reached set temp. Let heat cycle. Op test ok. Advised on storage drawer and not over stacking it. This will cause cookware to come into contact with the ignitor and result in failed ignition.

Near Scottsdale Dr, Broadview Heights, OH 44147
Chad  P.

Chad P.

REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Still sweating on mullion. Techline: David. To stop condenser for ten min and call back for eng dept. Sr7723096452Called back several times. T. Is down. Calling later. Calling Techline again.6:40pm. Dave. In for product review. 3-5 business days for rep to contact Cust. Sr is the same. ; O-emld tckt

Near Beaver Ridge Trail, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Mullion is cracked. End cap tab is broken. Office to order mullion and end cap.; ordrng 1 W10874836 (endcap) and 1 WP12722803AP (rail-mulln)

Near Pumpkin Ln, Broadview Heights, OH 44147
Paul P.

Paul P.

WASHER MAYTAG MVWX655DW1 "Verified date in SB Web. Tested washer, found only over suds condition. Ran through diagnostic and automatic tests, only found loose wash plate/impeller. Tightened wash plate, ran back through tests, washer is now operating properly. Set down mitigation mat."

Near Chaucer Blvd, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

RANGE KITCHENAID KGRS505XWH03 Replaced wiring harness. Did not need spark module. Will need to refund for difference of part. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock

Near Windsor Way, Broadview Heights, OH 44147
Chad  P.

Chad P.

REFRIGERATOR WHIRLPOOL GI6FDRXXY07 Cc that unit frosted all over in the freezer section. Advised door was left open. Unit has recovered. Forced defrost. Unit can defrost. Changed unit to timed defrost. Op test ok.

Near Wildflower Way, Broadview Heights, OH 44147
Corey L.

Corey L.

DISHWASHER/B-IN WHIRLPOOL KUDS01IJBS0 "Installed sump asm, op test good"

Near Broadview Rd, Broadview Heights, OH 44147
Chad  P.

Chad P.

REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Ran entitlement for pop. Found mullion sweating and dripping onto freezer door. Temps check good. Unit is using a yoder loop and not a electric heater. No service pointer. Called Techline. Tbore. Checked door seal, door position and mullion for any bowing or deformities. No issues found. Advised to raise door and turn on vertical mullion %100 of the time. If issues r turn to call Techline back."

Near Beaver Ridge Trail, Broadview Heights, OH 44147
Chad  P.

Chad P.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found the delay in the disp is to fast and not allowing cubes to fall. Needs disp assy replaced. ; ordrng 1 W11163767 (DISP)

Near Broadview Heights, OH 44147
Chad  P.

Chad P.

DISHWASHER MAYTAG MDB4949SDZ0 Confirmed burnt smell in unit. Ran diagnostics. No faults. Wiring and controls check good. Small amount of debris on heater. Removed as best as possible. Ran service test mode. Passed and heater checks good. Advised on cleaning products and it’s okay to use as normal.

Near Meadow Gateway, Broadview Heights, OH 44147
Chad  P.

Chad P.

REFRIGERATOR MAYTAG MSD2756DEW "Found drain line blocked up and closers on both doors worn out. Cleared drain line and will install heater on return. Needs closers ordered. ; ordrng 2 61003647 (closer,door (natural, 4.46)s and 2 WP61003174 (PIN, LOWER, 4.46)s, used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Avery Rd, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

RANGE KITCHENAID KGRS505XWH03 "Not sparking. Module receiving 120. Damage done from water. Office to order spark module and harness.; ordrng 1 74009098 (module,spark 168.48) and 1 WPW10204718 (harns-wire 79.78), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Windsor Way, Broadview Heights, OH 44147
Chad  P.

Chad P.

WASHER MAYTAG MHW6000AW0 Installed bellow (door seal) op test ok. Advised to leave door open when not in use and clean unit with affresh. Office to run cc on file.

Near McClaren Ln, Broadview Heights, OH 44147
Paul P.

Paul P.

DISHWASHER/B-IN WHIRLPOOL KUDS01IJBS0 "Installed panel and mounting screws. Was able to run dishwasher through diagnostic test. Control is working, the motor assembly is seized. Office to order pump and motor assembly. Did not set down mitigation mat, the dishwasher is not operational.; ordrng 1 W10782773 (pump&motor)"

Near Broadview Rd, Broadview Heights, OH 44147
Chad  P.

Chad P.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Installed disp assy. Op test ok. Advised to monitor.

Near Broadview Heights, OH 44147
Chad  P.

Chad P.

RANGE WHIRLPOOL WFE505W0HZ0 Found unit has power but display is coed wiring. Found neutral and ground incorrect. Corrected and reapplied power. Display came on. Set clock and ran bake. Op test ok. Ran entitlement for pop.

Near Cranberry Ridge Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint of water dripping from ice dispenser, found ice door not sealing against chute, unit needs new ice door and motor, customer does not want repair at this time ; ordrng 1 W10919724 (door-ice 59.71), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Newton Pass, Broadview Heights, OH 44147