Appliance Repair in Broadview Heights, Ohio

 

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-The Fred's Team

Local Reviews
for Broadview Heights, OH

Fred's Appliance Service Rated 4.6 out of 5 stars based on 74 customer reviews

Map of Broadview Heights, OH

Dependable Service




Review of Fred's Appliance Service

Service call and repair person was all great. I had to request a specific time frame due to medical treatments and though my time frame was honored, it was never guaranteed, making it necessary to secure alternate transportation for patient


Response from Fred's Appliance Service:

Hi Richard, Thank you for sharing your experience with us! Scheduling is certainly one of the most challenging aspects of our industry. When scheduling our appointments, we must keep in mind the length of time a repair and/or diagnostic must take, average traffic patterns, and the route from one home to the next. There is a lot to consider and we do our best to accomodate as many customers as possible and we're so happy that we could make the time window you needed! We appreciate you sharing your feedback with us and are glad that your service was great! Thank you! The Fred's Team


Map of Broadview Heights, OH

Professional service




Review of Fred's Appliance Service

David arrived on time and quickly fixed the problem and even addressed an additional issue I had with the the machine. He cleaned everything and was polite and professional,


Map of Broadview Heights, OH

Follow up




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Maria, Thank you for your review. If you need a follow-up service, please give us a call/text at 1-888-45-FREDS or email us at service@fredsappliance.com. Thanks! The Fred's Team


Map of Broadview Heights, OH

Excellent Service




Review of Fred's Appliance Service

Corina arrive to replace a defective door on my new Whirlpool fridge. She did an excellent job taking great care to ensure the new door wasn't damage, worked properly, and that the fridge was level to my satisfaction. She answered all my questions and demonstrated things like replacing the water filter. I would highly recommend Freds for any future appliance repairs.


Map of Broadview Heights, OH

Great service




Review of Fred's Appliance Service

Corey was excellent and knowledgeable. He was extremely personable and professional


Map of Broadview Heights, OH

Chris




Review of Fred's Appliance Service


Map of Broadview Heights, OH

Great service




Review of Fred's Appliance Service

I would depend on your company for all of my appliances!


Map of Broadview Heights, OH

Great service tech!




Review of Fred's Appliance Service


Map of Broadview Heights, OH

Great service; thorough and kept me informed on his arrival tieme




Review of Fred's Appliance Service

I think most service repairmen should be able to do their jobs, so that is the base that I start with. And Fred's Service met that base. What made them excellent was that he kept me informed throughout the day about when to expect him. Previously, they also sent a picture of what he looked like so I could identify him. These little things made the whole service call exceptional.


Map of Broadview Heights, OH

Straight forward




Review of Fred's Appliance Service

We had a complex situation and Dan did not lose his cool. He was a good listener and did his trouble shooting to figure out the solution!!!


Dave




Review of Fred's Appliance Service

Great professional service


Dryer Repair




Review of Fred's Appliance Service

Jeff did an excellent job - arrived on-time & was very knowledgeable . Only delay and convenience issue was Whirlpool manufacturer had delays in delivery.


From phone call to completeion fantastic service




Review of Fred's Appliance Service


Sad




Review of Fred's Appliance Service

I had a technician come in to check my dryer and within 10 minutes he told me that my electrical outlet wasn’t producing enough power to run my dryer which had stopped working. When I expressed my surprise that the outlet wasn’t working he sarcastically stated why is it people believe a dryer can break but nothing else. I stated that I was just shocked it was my outlet. He told me to hire an electrician. I did find a electrician who told me it is rare for a outlet to stop working particularly one that is used primarily for a dryer where the plug is not removed. He tested the outlet as well as the main panel and showed me I was getting sufficient power to the dryer. He even tested the power going to the dryer which also showed sufficient power. I did call back and scheduled another appointment with a different technician and was happy when he listened to me about the issues I was having and immediately figured out it was the electrical panel in the dryer that was broke. In the end the 2nd technician was great and had great customer service however my experience with the first technician was disappointing. I wasted time and money because the issue as misdiagnosed.


Response from Fred's Appliance Service:

Hi Melody, We appreciate you sharing your review with us! It's very important that an appliance is receiving enough power so that's usually one of the first things that our technicians check out and we come across faulty outlets rather often. We are happy to hear that our technician was able to diagnose your dryer and offered great customer service! Thank you, The Fred's Team


He was very knowledgeable friendly and nice to have working on our refrigerator




Review of Fred's Appliance Service

Thanks


Great service, knowledgeable technician!




Review of Fred's Appliance Service

Corina is a great asset to your company, she is knowledgeable and friendly. She really listens to the customer to get an understanding of the problem, addresses all concerns and fixes it promptly and accurately.


Nice Day




Review of Fred's Appliance Service

dumb question. opinions are like butts.


corey did great




Review of Fred's Appliance Service


Quick and knowledgeable




Review of Fred's Appliance Service

A broken fridge is never fun, but the service was great and the technicians made sure I knew my options to fix the problem.


Cate




Review of Fred's Appliance Service

Was not impressed with the Tech, he said everything was fine. Dryer is taking 120 minutes or more to dry a very small load of clothes. Tech only looked through the inspection port & did not take the dryer apart.I called and they are sending a different tech out but I have to wait an additional six days for return appt. Hopefully this Tech knows what he is doing.


Response from Fred's Appliance Service:

Hi Cate! Thanks for dropping us a line. We appreciate it. Upon reviewing the job record, it appears the technician supplied you an estimate for repair. Very sorry that this was miscommunicated! We will be sure to get you all squared away on this next trip. Thanks again, and have an awesome weekend!! -The Fred's Team


Whirlpool refrigerator repair




Review of Fred's Appliance Service

Paul was very knowledgeable and did a great job. He knew the product well


Reassurance that the unit was working properly




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service

Fred's has come out twice to service our refrigerator and they are always very quick at figuring out what is wrong and fix it without any complications! They always are available to come out right away and you can track when they will arrive which is great!


Great service




Review of Fred's Appliance Service


Great visit




Review of Fred's Appliance Service

David was very knowledgable


Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Customer complaint fridge moves and rolls forward every time door is opened, confirmed, this unit does not have leveling feet to make unit stationary, unable to stop from moving, suggested asking a contractor suggestions to maybe add something under unit to prevent from moving"

Near Baldwin Ct, Broadview Heights, OH 44147
Dan H.

Dan H.

RANGE WHIRLPOOL KSEB900ESS3 "Installed new hinges and convection fan, op test good"

Near Quail Run Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

WASHER WHIRLPOOL WTW4800XQ4 "Customer complaint washer wobbles a lot, confirmed found suspension failed, ordering suspension kit; ordrng 1 W10257088 (suspension)"

Near N Yorkshire Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

WASHER MAYTAG MTW5870TW0 "Customer complaint that unit is making a grinding noise, found coupler worn out, motor shaft also worn out, unit needs new couplers and motor, customer does not want repair ; ordrng 1 285852A (coupling,motor 30.68) and 1 WP661600 (drive motor 185.39), used 1 SHIPPING (shipping and handling) from stock"

Near Lazzaro Blvd, Broadview Heights, OH 44147
Dan H.

Dan H.

RANGE WHIRLPOOL KSEB900ESS3 "Customer complaint of loud noise from fan, confirmed, also found hinges sprung, unit needs new hinges; ordrng 2 W11162113 (hinge-door)s"

Near Quail Run Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

RANGE JENN-AIR JDRP536WP03 "Installed new user interface , control , and power supply board, op test good"

Near Majestic Oaks Trail, Broadview Heights, OH 44147
David R.

David R.

DISHWASHER KITCHENAID KDTM404ESS3 "Tested new part, water still did not come into unit. Customer has flood safe stainless steel water line. Took off from house, water good. Water line is not allowing water to reach dishwasher. Refund for part. ; saved tckt"

Near Timberwood Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

DISHWASHER KITCHENAID KUDE20IXSS8 "Customer complaint it’s very loud seems like when it’s draining, confirmed found drain pump failed, replaced pump with ts part, op test good, unable to place water mat as unit site lower than main flooring; used 1 WPW10348269 (PUMP-DRAIN) from stock"

Near Lexington Cir, Broadview Heights, OH 44147
Dan H.

Dan H.

WASHER MAYTAG MVWC565FW1 "Customer complaint that unit is not spinning properly, ran diagnostics found f0e2(over suds condition ) error code, suspension is good, unit spins, put wet load in and ran drain and spin cycle, unit spun clothes are barley damp, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed"

Near Glenwood Cir, Broadview Heights, OH 44147
David R.

David R.

WASHER MAYTAG MVWB765FC3 Cc of OFB code, found off balance and overload error code. Customer said code only comes up sometimes when doing towels. Advised on using correct cycle depending on what kind of load putting in and also making sure items are spread out evenly in washer. Might have to pause cycle and rearrange items if they become bunched up. Ran test 51/52. Checked suspension, good. Leveled out best as possible. Op test ok"

Near Wilmington Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

DISHWASHER WHIRLPOOL WDF520PADW7 "Customer complaint dishwasher not drying well, ran svc test, heater circuit passed, found rinse aid not being used, advised the plastic tubs will still have water on walls and the rinse aid will help wick water from dishes, left samples and instructed, unit not installed to cabinet or counter, unit missing counter brackets, sending brackets for customer to have a carpenter install; ordrng 2 8269145 (brckt-mtg)s"

Near Jonathans Trace, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Customer complaint fridge is not closing by itself, confirmed unit leaning forward slightly, adjusted feet to give auto close, op test good"

Near Deerhaven Ln, Broadview Heights, OH 44147
Dan H.

Dan H.

WASHER MAYTAG MVWB750YW0 "Customer complaint of f51 error, confirmed, ran test cycle, unit completed test cycle, found rotor bolt backed out of shaft, added lock tight and tightened, op test good"

Near Harris Rd, Broadview Heights, OH 44147
David R.

David R.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Replaced parts, tested. Op test ok"

Near Twin Oaks Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

WASHER WHIRLPOOL WTW4815EW0 "Customer complaint washer is making clothes stain showed several items with the brown mark on them, removed agitator cap and found build up of brown colored detergent, ran diagnostics found f0e2 over suds, advised only need 1-2 tbsp of an he detergent, advised customer to use afresh tablets to help clean washer, unit is operating as designed"

Near Sprucedale Rd, Broadview Heights, OH 44147
David R.

David R.

DISHWASHER KITCHENAID KDTM404ESS3 "Cc no water, checked water coming from house, control sending 120 to valve. Bad valve. SVC ONLY. Do not order part; ordrng 1 W11175771 (valve-inlt 63.36), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Timberwood Dr, Broadview Heights, OH 44147
Corina B.

Corina B.

RANGE WHIRLPOOL WGG745S0FS02 Replaced the igniters and the regulator. Heated oven to 350*. Cycled. Cust paid for gas line. optest ok.

Near Wildflower Way, Broadview Heights, OH 44147
Corina B.

Corina B.

DISHWASHER KENMORE 665.13193K902 "Cc that the unit does not drain water. Customer emptied standing water using a shop vac. Removed kick plate, removed drain pump found piece of plastic in drain pump. Removed plastic from drain pump. Started a cycle, water drained. Optest ok."

Near Fireside Trail, Broadview Heights, OH 44147
Jason N.

Jason N.

RANGE JENN-AIR JDRP536WP03 "Cc unit making noise after oven shut offRan diagnostics, no codes stored in history. Ran bake test to 400, then canceled. Ran another test to 350 and canceled. No abnormal sounds heard. Talked to customer, he shut breaker off to unit days ago, but hasn’t used oven since. He possibly could have reset the issue before I came out. Unit is operating as designed at this time."

Near Majestic Oaks Trail, Broadview Heights, OH 44147
David R.

David R.

DRYER AMANA NED4655EW1 "Replaced timer. Good airflow. Still no heat. Checked voltage, not getting 240 coming from either outlet or breaker. Will need electrician. If anything else pops up with dryer, use warranty. As for now dryer is good. Op test ok"

Near Golden Ln, Broadview Heights, OH 44147
Corina B.

Corina B.

RANGE WHIRLPOOL WGG745S0FS02 "Cc oven not staying on. Unplugged unit and connected watt meter. Pre heated oven and checked amp draw. Pulled 3.5 amps. Heated to 350, waited 15 minutes after buzzer. Took temps, temps are dropping. Checked control 120 volts. Will need a new gas valve and igniter ; ordrng 1 WPW10324738 (igntr-oven) and 1 WPW10546238 (valve-gas)"

Near Wildflower Way, Broadview Heights, OH 44147
Corina B.

Corina B.

WASHER WHIRLPOOL NTW4516FW3 "Ran entitlement, good. Replaced the control and knob. Brought core back for return. Optest ok."

Near E Royalton Rd, Broadview Heights, OH 44147
David R.

David R.

DRYER MAYTAG MEDC215EW1 Cc no heat. Found element broke open inside and shorted out.; used 1 279838 (ELEMENT) from stock

Near Crescent Blvd, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint that light are not working, confirmed , installed new freezer section led module, op test good ; used 1 W11205083 (LED MODULE (SEND BACK PLEASE)) from stock"

Near Camden Ct, Broadview Heights, OH 44147