Appliance Repair in Broadview Heights, Ohio

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Local Reviews
for Broadview Heights, OH

Fred's Appliance Service Rated 4.6 out of 5 stars based on 62 customer reviews

Map of Broadview Heights, OH

From phone call to completeion fantastic service




Review of Fred's Appliance Service


Map of Broadview Heights, OH

Sad




Review of Fred's Appliance Service

I had a technician come in to check my dryer and within 10 minutes he told me that my electrical outlet wasn’t producing enough power to run my dryer which had stopped working. When I expressed my surprise that the outlet wasn’t working he sarcastically stated why is it people believe a dryer can break but nothing else. I stated that I was just shocked it was my outlet. He told me to hire an electrician. I did find a electrician who told me it is rare for a outlet to stop working particularly one that is used primarily for a dryer where the plug is not removed. He tested the outlet as well as the main panel and showed me I was getting sufficient power to the dryer. He even tested the power going to the dryer which also showed sufficient power. I did call back and scheduled another appointment with a different technician and was happy when he listened to me about the issues I was having and immediately figured out it was the electrical panel in the dryer that was broke. In the end the 2nd technician was great and had great customer service however my experience with the first technician was disappointing. I wasted time and money because the issue as misdiagnosed.


Response from Fred's Appliance Service:

Hi Melody, We appreciate you sharing your review with us! It's very important that an appliance is receiving enough power so that's usually one of the first things that our technicians check out and we come across faulty outlets rather often. We are happy to hear that our technician was able to diagnose your dryer and offered great customer service! Thank you, The Fred's Team


Map of Broadview Heights, OH

He was very knowledgeable friendly and nice to have working on our refrigerator




Review of Fred's Appliance Service

Thanks


Map of Broadview Heights, OH

Great service, knowledgeable technician!




Review of Fred's Appliance Service

Corina is a great asset to your company, she is knowledgeable and friendly. She really listens to the customer to get an understanding of the problem, addresses all concerns and fixes it promptly and accurately.


Map of Broadview Heights, OH

Nice Day




Review of Fred's Appliance Service

dumb question. opinions are like butts.


Map of Broadview Heights, OH

corey did great




Review of Fred's Appliance Service


Map of Broadview Heights, OH

Quick and knowledgeable




Review of Fred's Appliance Service

A broken fridge is never fun, but the service was great and the technicians made sure I knew my options to fix the problem.


Map of Broadview Heights, OH

Cate




Review of Fred's Appliance Service

Was not impressed with the Tech, he said everything was fine. Dryer is taking 120 minutes or more to dry a very small load of clothes. Tech only looked through the inspection port & did not take the dryer apart.I called and they are sending a different tech out but I have to wait an additional six days for return appt. Hopefully this Tech knows what he is doing.


Response from Fred's Appliance Service:

Hi Cate! Thanks for dropping us a line. We appreciate it. Upon reviewing the job record, it appears the technician supplied you an estimate for repair. Very sorry that this was miscommunicated! We will be sure to get you all squared away on this next trip. Thanks again, and have an awesome weekend!! -The Fred's Team


Map of Broadview Heights, OH

Whirlpool refrigerator repair




Review of Fred's Appliance Service

Paul was very knowledgeable and did a great job. He knew the product well


Map of Broadview Heights, OH

Reassurance that the unit was working properly




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service

Fred's has come out twice to service our refrigerator and they are always very quick at figuring out what is wrong and fix it without any complications! They always are available to come out right away and you can track when they will arrive which is great!


Great service




Review of Fred's Appliance Service


Great visit




Review of Fred's Appliance Service

David was very knowledgable


Judith




Review of Fred's Appliance Service


Friendly, prompt response very knowledgeable and a good communicator




Review of Fred's Appliance Service

Paul came over to check out our oven. Due to safety concerns and parts availability no repairs were made.


Carol




Review of Fred's Appliance Service

Great service, hope this part does the trick!


Mike




Review of Fred's Appliance Service


Brown




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hello Mary, We are so sorry to hear that you did not receive 5 star service! We are showing that our technician went to your home last week and repaired your range. If you are still having trouble or if you would like to share more details about your experience, we would appreciate hearing from you! We have a make-it-right policy and would like the opportunity to do just that! Please call us at 1-888-45-FREDS. Have a great week! The Fred's Team


Steve




Review of Fred's Appliance Service

Great service and very personable


Best repair experience ever!




Review of Fred's Appliance Service

From Maddie in Customer Service to Technician Paul, Fred's did a wonderful job with communication and repair of my stove. Although problems occurred with parts shipped damaged by the manufacturer, Fred's employees were able to replace and install them in a timely manner.


7 days to receive parts, too long to be without a refrigerator !!!




Review of Fred's Appliance Service

corrie was very efficient and personable.


Response from Fred's Appliance Service:

Hi Charles, Thank you for sharing your review with us! I did some investigation and it looks like the package carrier lost your package. Typically our parts are delivered withing a day or two! We apologize for the day. We are happy to hear that our technician was efficient and personable! Have a great week! The Fred's Team


Great service




Review of Fred's Appliance Service

polite repairman. Was in no rush and seemed to wanted to do the job correctly.


great service




Review of Fred's Appliance Service

repair was great , David was very efficient.


Fixed my dryer




Review of Fred's Appliance Service


Happy




Review of Fred's Appliance Service

Professional, quick to diagnose and repair.


Dan H.

Dan H.

DBL WALL OVEN JENN-AIR JJW9630AAB "Installed new hinges, op test good"

Near Hawthorne Trail, Broadview Heights, OH 44147
Dan H.

Dan H.

DISHWASHER KITCHENAID KDTE704DBL0 "Customer complaint that unit is not working at all, no buttons on user interface light up, stuck key test shows control is good, unit needs new user interface , user interface covered under extended warranty through 10/10/19; ordrng 1 WPW10537425 (panel-cntl 209.14)"

Near Avery Rd, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer complaint that some led lights are out , confirmed, unit need new freezer section led light; ordrng 1 W11205083 (module 73.85), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Cornell Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

DRYER WHIRLPOOL WGD9200SQ0 "Pulley shaft is too worn to replace pulley, unit will need new shaft, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; ordrng 1 W10837240 (idler pulley 24.60)"

Near Orchard Ln, Broadview Heights, OH 44147
David R.

David R.

DISHWASHER MAYTAG MDB8989SHZ0 Replaced console. Tested. Op test ok.

Near Mark Dr, Broadview Heights, OH 44147
Jeff M.

Jeff M.

DRYER WHIRLPOOL WGD4815EW2 Dramas around causing the rollers to squeak and wear out fast; ordrng 1 W10899578 (DRUM)

Near Windridge Dr, Broadview Heights, OH 44147
David R.

David R.

DISHWASHER KITCHENAID KDTE104ESS1 Cc not draining. Found drain pump error code and not working. Replaced with pump from t/s. Made sure drain tube wasn’t clogged. Tested. Water drained out. Op test ok; used 1 WPW10348269 (PUMP-DRAIN 71.02) from stock

Near Saxony Ct, Broadview Heights, OH 44147
Corey L.

Corey L.

DISHWASHER KITCHENAID KUDE20IXSS8 "Installed sump asm, op test good, placed water mit mat"

Near Lexington Cir, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Installed switch and spacer, op test good"

Near Oxford Dr, Broadview Heights, OH 44147
Nicholas F.

Nicholas F.

WASHER MAYTAG MVWC565FW1 I stalled new control and capacitor ransuto test cycle passed all test ran calibration op test good taking core for return

Near Glenwood Cir, Broadview Heights, OH 44147
Jeff M.

Jeff M.

DRYER WHIRLPOOL WED9200SQ1 "The unit has an F 31 code main relay failure on main control needs new main control est; ordrng 1 WPW10174745 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Meadow Gateway, Broadview Heights, OH 44147
Nicholas F.

Nicholas F.

WASHER MAYTAG MVWC565FW1 Cc washer is not spinning out close.ran diagnostic found f7e7 motor fault.ran auto unit did not pass.did not agitate or spin.did test 3a unit needs gearcase; ordrng 1 W11035751 (gearcase)

Near Glenwood Cir, Broadview Heights, OH 44147
Dan H.

Dan H.

RANGE WHIRLPOOL WGG745S0FS02 "Customer complaint that neither upper or lower oven are working, started bake for 350 degrees in both ovens, both bake burners, lit, both ovens heated up to temperature, unit is operating as designed"

Near Wildflower Way, Broadview Heights, OH 44147
Corey L.

Corey L.

DISHWASHER KITCHENAID KUDE20IXSS8 "Customer complaint dishwasher is leaking underneath, confirmed found diverter valve leaking, unit needs sump asm; ordrng 1 WPW10418332 (pump&motor)"

Near Lexington Cir, Broadview Heights, OH 44147
Dan H.

Dan H.

DRYER WHIRLPOOL WED9200SQ1 "Customer complaint that unit is not starting, confirmed, unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"

Near Meadow Gateway, Broadview Heights, OH 44147
Nicholas F.

Nicholas F.

REFRIGERATOR MAYTAG MSS26C6MFZ00 Cc ice is normal t dispensing.confirmed.removed frost from dispenser op test good.

Near Lenox Ct, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer does not have parts yet, rescheduled for Thursday ; schdld next appmnt for 7/25 THU !"

Near Oxford Dr, Broadview Heights, OH 44147
David R.

David R.

REFRIGERATOR WHIRLPOOL GI6FDRXXY07 "Replaced icemaker, cycled and called for water. Op test ok"

Near Fireside Trail, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer does not have parts yet, rescheduled for Thursday ; schdld next appmnt for 7/25 THU !"

Near Oxford Dr, Broadview Heights, OH 44147
David R.

David R.

REFRIGERATOR WHIRLPOOL GI6FDRXXY07 "Replaced icemaker, cycled and called for water. Op test ok"

Near Fireside Trail, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Customer complaint ice maker not working, temp in ice maker area was 42 ff 37 and frz 0, Im fan operating, ran ice maker error test, e2 motor unable to find home position, ran harvest cycle, Im failed WPW10764668, quoted, customer wants to go over with husband and will get back to us; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Fieldstone Ct, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint water leaks into freezer every time ice maker gets water, confirmed, found Fill tube not installed rough loop on fill cup causing water to shoot over cup, removed and installed correctly, op test good"

Near Avery Rd, Broadview Heights, OH 44147
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer complaint that unit is not dispensing ice, confirmed, found door indented and switch broken, unit needs new switch and spacer; ordrng 1 12002646 (light switch) and 1 WP2177331 (plastic-sq)"

Near Oxford Dr, Broadview Heights, OH 44147
David R.

David R.

REFRIGERATOR WHIRLPOOL GI6FDRXXY07 "Cc ice not working but dispenser is good. Checked dual valve, test good. Ice maker not cycling on its own. Jumped and got icemaker to cycle and call for water. Ordering icemaker make customer last call of the day and will need 30 min call when on way; ordrng 1 W10882923 (icemaker 103.59), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Fireside Trail, Broadview Heights, OH 44147