Appliance Repair in Broadview Heights, Ohio

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Local Reviews
for Broadview Heights, OH

Rated 4.6 out of 5 stars based on 50 customer reviews

Map of Broadview Heights, OH

Great visit




David was very knowledgable


Map of Broadview Heights, OH

Judith





Map of Broadview Heights, OH

Friendly, prompt response very knowledgeable and a good communicator




Paul came over to check out our oven. Due to safety concerns and parts availability no repairs were made.


Map of Broadview Heights, OH

Carol




Great service, hope this part does the trick!


Map of Broadview Heights, OH

Mike





Map of Broadview Heights, OH

Brown





Response from Fred's Appliance Service:

Hello Mary, We are so sorry to hear that you did not receive 5 star service! We are showing that our technician went to your home last week and repaired your range. If you are still having trouble or if you would like to share more details about your experience, we would appreciate hearing from you! We have a make-it-right policy and would like the opportunity to do just that! Please call us at 1-888-45-FREDS. Have a great week! The Fred's Team


Map of Broadview Heights, OH

Steve




Great service and very personable


Map of Broadview Heights, OH

Best repair experience ever!




From Maddie in Customer Service to Technician Paul, Fred's did a wonderful job with communication and repair of my stove. Although problems occurred with parts shipped damaged by the manufacturer, Fred's employees were able to replace and install them in a timely manner.


Map of Broadview Heights, OH

7 days to receive parts, too long to be without a refrigerator !!!




corrie was very efficient and personable.


Response from Fred's Appliance Service:

Hi Charles, Thank you for sharing your review with us! I did some investigation and it looks like the package carrier lost your package. Typically our parts are delivered withing a day or two! We apologize for the day. We are happy to hear that our technician was efficient and personable! Have a great week! The Fred's Team


Map of Broadview Heights, OH

Great service




polite repairman. Was in no rush and seemed to wanted to do the job correctly.


great service




repair was great , David was very efficient.


Fixed my dryer





Happy




Professional, quick to diagnose and repair.


good job




The service rep Corina was courteous and did a great job


Great experience




Corina was very pleasant and friendly. She was knowledgable and seemed to care about getting the job done correctly for us!


Repairs of Washer and Dryer (Maytag)




Fred's is very efficient with their appointments and keeping you informed of appointments contacting you right away. Sorry, to say my experience has not been good though. I'm told this part needs to be ordered and then when repaired am told that it's not the problem. It's something else and another part needs to be ordered. I have had at least 5 to 6 service appts. and the washer never has been fixed (Maytag) is replacing the washer because it has not been fixed and now the dryer. I was told it was the motor, now told that wasn't it that's now the blower. Can't understand why neither of my appliances could be fixed the first time. The inconvenience of waiting between the hours for at least 5 or 6 appts. is ridiculous. The technician has been very polite and respectful but the problems just have not been fixed. So I am rating on my experience. How can I give good rating when the problem still exists and how do I know this next visit it won't be the problem either. Due to the washer not being fixed I had to keep calling Maytag and hold for 40 min. to an hour each time I called. Finally, arguing with them to replace this washer, due to their warranty service not being able to fix the problem.


Response from Fred's Appliance Service:

Hi Barbara, Thank you for taking the time to submit your review. We certainly understand your frustration as you have dedicated quite a lot of time to service appointments. Sometimes appliances can get the best of us and stump our technician. We are sorry to hear that you have had troubles with both your washer and dryer. I just reviewed your account and I do see that Maytag/Whirlpool has just decided today to replace your unit! We hope everything is smooth sailing from here! We are also glad to hear that our technicians were always professional and polite during your visits. Thank you! The Fred's Team


Great service & service repair person





Knowledgable, Friendly & Efficient Service!!




Chad was at the appointment within the stated timeframe, was very professional, and took the time to explain the problem. Part needed to be ordered, and he came back and took care of business promptly. Highly recommend!!


Jim




The technician was very friendly and courteous


Excellent service. Prompt and complete.




This was a warranty covered service call. I believe Chad to correctly diagnose the problem and to provide complete repair with information to me as to the problem and correction.


Pricey and messy




No clean up after the small microwave job, and the only place I've heard of that doesn't apply trip charge towards the labor. Also took two trips and almost two weeks for a basic microwave repair.


Response from Fred's Appliance Service:

Hi Bill, Thank you for taking the time to submit your review. We apologize that the service area was not cleaned up after repair. We will certainly look into this so it will not happen again in the future. As for pricing, we simply keep all of our charges separate so you know exactly what you are paying for. We wouldn't want to charge inflated labor charges just so we could say we are applying the service charge to the repair. Thank you, The Fred's Team


Gladiator Repair





Fine professional friendly





Impressive!




I believe this is the fastest service I have ever received. Although we had to wait for the right parts, twice, I am still very satisfied with the service and Chad was awesome!


Great, knowledgeable service




Brian was on time, friendly, knowledgeable and helpful. Excellent service.


Macaulay G.

Macaulay G.

MICROWAVE WHIRLPOOL WMH31017FS0 Unit does not tone when buttons are pushed. Tried to turn tones on by hold the “1” key for 3 seconds. Office to order microcomputer.; ordrng 1 W10892389 (cntrl-elec)

Near Harris Rd, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL GSS30C7EYY00 "Customer complaint water trickles out and we tried replacing filter 3 times it would work for the initial gallon cycled through then would trickle next use, dispenser is only trickling water, removed filter and water dispenser normally, explained charcoal filter, shook filter slightly over sink and reinstalled, water dispenses normally now"

Near Hamilton Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KRFF305EBS00 "Customer complaint there is and invention on right fridge door, confirmed softball size dent can be seen in the right lighting, customer would like door replaced; ordrng 1 W10919633 (RIGHT DR BLCK STAINLESS )"

Near Thackeray Ct, Broadview Heights, OH 44147
Corey L.

Corey L.

WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer is getting loud when it it fills spins and other parts of the cycle could not hear washer before, ran diagnostics found f5e1 user started cycle with lid open, cleared, started high spin, observed normal operation sounds, found wooden rack leaning on washer explained things toughing washer can make noises, unable to duplicate the problem, unit is operating as designed"

Near Thackeray Ct, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

BEVERAGE CENTER JENN-AIR JUB24FRERS00 Found hinge catching when closing. Adjusted hinge to correct closing. Door is closing properly. All tested ok.

Near Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR WHIRLPOOL WZF34X16DW04 Replaced control. Compressor is running and unit is cooling. All tested ok.

Near Michaels Ln, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR WHIRLPOOL WZF34X16DW04 "Unit has proper power to control, but control is not turning on unit. Office to order control.; ordrng 1 W11253128 (CONTROL )"

Near Michaels Ln, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

WASHER MAYTAG MVWB835DW2 "Replaced console, control, outer drain hose and inner drain hose. Took out inner tub and removed foreign material that was catching on basket. All tested ok."

Near W Ridge Dr, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR WHIRLPOOL GSF26C4EXT02 Unit was running ok on arrival. Found ice bin not staying in designated spot to dispense ice. Office to order ice bin. Customer will install.; ordrng 1 WPW10353207 (ice-contnr)

Near Glengate Dr, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced filter housing. All tested ok.

Near Chestnut Blvd, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

DISHWASHER FRIGIDAIRE FDB635RFR5 Sump motor is not pressurizing water. Unit needs new sump motor. Motor has been discontinued. 154859501 motorCustomer paid service charge.

Near Harris Rd, Broadview Heights, OH 44147
David R.

David R.

WASHER MAYTAG MHW5500FW1 "F9E1 long drain, F08 E03 over flow. Took filter tray off drain pump, found a lot of debris blocking up pump. Cleared. Ran test mode. Op test ok."

Near Fireside Trail, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced reservoir and inlet valve. Filter housing was not sent with other parts. Office to order again.; ordrng 1 W11194438 (FILTER HOUSING )

Near Chestnut Blvd, Broadview Heights, OH 44147
Paul P.

Paul P.

RANGE GE PB920DP3BB "Installed frame board control WB27T11085. Ran diagnostic and operational tests on cooktop, bake and broil operations. Oven is working properly."

Near Cranberry Ridge Dr, Broadview Heights, OH 44147
Corey L.

Corey L.

REFRIGERATOR JENN-AIR JF36NXFXDE01 "Customer complaint of a big scratch in the shape of an ear and the top of the door is uneven right side is sticking out more only on top, confirmed, customer stated she asked the sales rep to replace the unit for her but rep called wpl and made a claim on her behalf, customer customer said she is calling sales rep tomorrow, she will call us to order a new door if needed part # W10782253; saved tckt"

Near Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Replaced both water lines. Now air is being pulled from inside of unit. Office to order reservoir, filter housing, and inlet valve.; ordrng 1 W11168758 (reservoir ) and 1 W11194438 (filter housing ) and 1 WPW10341329 (water valve assy)"

Near Chestnut Blvd, Broadview Heights, OH 44147
Paul P.

Paul P.

RANGE GE PB920DP3BB "Tested oven, found oven board (frame arm board) not sending 220 volts through rest of electrical systems in oven to start the bake / broil operations. Office to order board.; ordrng 1 WB27T11085 (frame board asm)"

Near Cranberry Ridge Dr, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

WASHER MAYTAG MVWB835DW2 "Unit is experiencing multiple issues. Has error codes F6E2 user interface cannot hear ACU, and F6E3 ACU cannot hear UI. A foreign objective is caught between the inner and outer drums. And there is an odor that is being caused by the debris caught in the drain hoses. Customer is using Affresh cleaning tablets properly. In order the remove foreign object from between tubs, wash tub will have to be removed. Office to order control, console, inner drain hose, and outer drain hose.; ordrng 1 W11112656 (console) and 1 W11112658 (cntrl-elec) and 1 W11244231 (outer drain hose ) and 1 W11246418 (drain hose )"

Near W Ridge Dr, Broadview Heights, OH 44147
Paul P.

Paul P.

DISHWASHER MAYTAG MDB7749AWM2 "Service and labor covered. Found open bimetal, replaced bimetal and tested dishwasher, now working properly. Set down mitigation mat.; used 1 W10258275 (BIMETAL 26.81) from stock"

Near Richard Rd, Broadview Heights, OH 44147
Dan H.

Dan H.

WASHER WHIRLPOOL WTW4816FW2 "Installed new control, op test good"

Near Russett Dr, Broadview Heights, OH 44147
Paul P.

Paul P.

WASHER MAYTAG MHW8200FC0 "Found mildew in assembly in washer. Customer only wants part sent at this time, not installed. Office to order drawer assembly. No return trip necessary. Set down mitigation mat.; ordrng 1 WPW10250742 (drawer)"

Near St Andrews Ln, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

DRYER MAYTAG MEDC300XW0 Replaced timer. All tested ok.

Near Antony Dr, Broadview Heights, OH 44147
Dan H.

Dan H.

WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that unit is not starting, confirmed, 120 vac to control, control led is off, unit needs new control; ordrng 1 W11170319 (CNTRL)"

Near Russett Dr, Broadview Heights, OH 44147
Macaulay G.

Macaulay G.

REFRIGERATOR KITCHENAID KRFF707ESS01 Unit is pulling air through connection at hinge. Office to order water line for door and from hinge.; ordrng 1 W10394073 (tube-water) and 1 WPW10674102 (tube-water to hinge )

Near Chestnut Blvd, Broadview Heights, OH 44147