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Local Reviews
for Brook Park, OH

Rated 4.6 out of 5 stars based on 25 customer reviews

Map of Brook Park, OH

Great Service!





Map of Brook Park, OH

Ronald




Quality service


Map of Brook Park, OH

Great service




I was extremely happy with the person they sent out to resolve the issue I was having with my freezer. Besides the fact that he fixed it very quickly oh, he also gave me great advice for in the future should I have an issue. He was very polite and professional, and his reassurance made me feel very comfortable. It was also great to have someone who seems to enjoy doing their job and not like you're annoying them..... unfortunately in today's service industry you see a lot of people with attitudes. But that was far from the case with the service man you sent out! Thanks so much for the wonderful service and great job, Dorothy C Quick


Response from Fred's Appliance Service:

Dorothy, Thank you so much for taking the time to submit your review. We are happy to hear that Dan was able to provide such great service and even gave you tips to use in the future. He is certainly an asset to our team! Thank you, The Fred's Team


Map of Brook Park, OH

Service was great, price I thought was a little high.





Response from Fred's Appliance Service:

Hi Diane, Thank you for submitting your review. We frequently evaluate our pricing to ensure that it aligns with the industry standard based on the quality of service we provide. I will certainly share this review during the next evaluation! We are happy to hear that your unit is up and running and again and that you received great service! Thank you, The Fred's Team


Map of Brook Park, OH

The service great.and done in record time.




Really was impressed with the time it took to repair my washer.. The technician was always on time calling before arriving. The part ordered was put in a week. My technician was great.


Response from Fred's Appliance Service:

Lawrence, Thanks for sharing! We know it can be a painful experience when a daily use appliance breaks down so we do our best to make the process efficient and smooth. We are happy to hear Corina was able to take care of you so quickly! Thank you, The Fred's Team


Map of Brook Park, OH

Phillip




Everything went fine.


Map of Brook Park, OH

Excellent Service




The technicians were polite and know their job. Very efficient.


Map of Brook Park, OH

Awful customer service




Your company has a contract with whirlpool. Twice I was called to be told they can not come out to service my dishwasher. Due not having all the info. You should of contacted whirlpool. That's who you are contracted with. Then was told whirlpool didn't due their job. Wow, this is a company you work with. Maybe you should of done your job and contacting whirlpool. Instead you call me twice to upset me, thinking my dishwasher wouldn't be fixed. All you had to do is contact whirlpool ask the to get all the info. But no I'm contacted. Poor buisness practice on your half. I definitely told whirlpool how you said bad things about them and how bad your customer service is. I will day this your service guys were wonderful. Both respectful and courteous they did a great job on my dishwasher. They are a great asset to your company. In the future I work on better practices with customers on your customer service


Response from Fred's Appliance Service:

Hi Melissa, Thank you for taking the time to submit your review. While we do work with Whirlpool, we are unable to call Whirlpool on a customer's behalf. We apologize for any inconvenience this caused you. We are happy to hear that the technicians were helpful in getting your dishwasher back up and running again! Thank you again for your feedback! Have a great week! The Fred's Team


Map of Brook Park, OH

GREAT SERVICE




Exceptional all around service


Map of Brook Park, OH

Excellent





excellent and timely service





Great service, very nice and polite!!




They were very nice and professional and I would recommend them to anybody!!


Great Service




Very Nice


Patricia




Really great and very pleasant.


Great technician attitude




I was very happy with your tech that came to my house. She was very friendly and polite.


Rita




Was impressed with the updates via email and phone. Customer service rep and tech were very friendly and knowledgeable


Great service




Tech arrived on time and was very helpful.


John





experienced serviceman




Chris is very pleasant, excellent mannerism, thank you


microwave repair




repaired microwave


Service tech Chad was great





pleasant and courteous




great experience with your company, thank you also very professional


Great service





Great Customer Service!




I have used Freds Appliance for repairs several times now and I have never been disappointed! From the person answering the phone, the person making my appointment, the technician that comes out, the online check in and technician updates... Never. EVER. Disappointed.


Great service




Chad found the problem the first guy missed


Corey L.

Corey L.

REFRIGERATOR MAYTAG MRT118FFFH00 "Customer complaint fridge is freezing things, ff temp was 32, frz was -3, set temps back to recommended, advised customer to monitor for the next 24-48 hrs to let temps settle"

Near Kathleen Dr, Brook Park, OH 44142
Corey L.

Corey L.

REFRIGERATOR MAYTAG MFX2570AEB4 "Customer complaint ice maker is not making ice, confirmed no ice in ice bin, ice is in mold, jumped ice maker, ice maker did not cycle, ice maker is getting power, replaced ice maker with ts im, op test good ; used 1 W10882923 (ICE MAKER ASSY) from stock"

Near Sheldon Rd, Brook Park, OH 44142
Paul P.

Paul P.

REFRIGERATOR MAYTAG MRT118FFFH00 "Checked in all parts. Installed control and sensor. Set freezer airflow to max for more flow in freezer, set control to second setting (one below recommended) to allow for cooler surrounding temperatures. Did not set down mitigation mat, no water running to refrigerator."

Near Kathleen Dr, Brook Park, OH 44142
Paul P.

Paul P.

REFRIGERATOR MAYTAG MRT118FFFH00 Control and thermistor reading out of range. Room temperature at 68 degrees. Refrigerator at 32 degrees at normal setting. Office to order control and thermistor.; ordrng 1 W10838965 (thermistor) and 1 W11284481 (CONTROL)

Near Kathleen Dr, Brook Park, OH 44142
Paul P.

Paul P.

OTR MICROWAVE WHIRLPOOL WMH31017FS0 "Tested microwave, found top interlock switch not engaged properly, door would not close evenly. set both switches to proper position and tested microwave, now operating properly. Open invoice. Customer is checking with Whirlpool on any coverage for repair."

Near Emory Dr, Brook Park, OH 44142
Corina B.

Corina B.

DISHWASHER GE PDT750SSF2SS Replaced the control and the cover. Optest ok.

Near Park Dr, Brook Park, OH 44142
Paul P.

Paul P.

RANGE WHIRLPOOL WFG515S0EW1 "Tested oven diagnostics, no error codes present, all components activating properly, but found intermittent readings from the sensor. Heated to to 350 degrees. Oven holding temperature in range. Did second test to 350 degrees, under temperature. Found loose connection at sensor. Repaired and retested, now operating at temperature, with proper temperature glide."

Near Schaaf Dr, Brook Park, OH 44142
Corey L.

Corey L.

RANGE TAPPAN TGF351RBC "Customer complaint temps are off in oven, advised customer to preheat for 25-30 min, about 10 min after beep, instructed customer on how to calibrate oven temps using customer supplied user guide, customer requested adjusted temp +35, started bake for 350, after 25 min temp was 376, advised customer to monitor as temp calibration may be too high and over cook"

Near Darke Blvd, Brook Park, OH 44142
Corina B.

Corina B.

DISHWASHER GE PDT750SSF2SS Replaced the cover. Optest ng. Unit turns on and does not start. Will need a new control. Called SM to order the part. ; ordrng 1 WD21X21922 (kit service ui lcd c)

Near Park Dr, Brook Park, OH 44142
David R.

David R.

DRYER ELE MAYTAG MEDC215EW1 "Customer says runs for about 5-10 mins and then shuts off. Unit is heating, no blockage of air flow, unit is cycling heat on and off. Then will shut off on its own and will take a couple minutes before it starts back up. Checked power, wall reading 305 AC where it should be 240AC. Needs electrician."

Near Fry Rd, Brook Park, OH 44142
Corey L.

Corey L.

DISHWASHER FRIGIDAIRE FFBD2406NB7B "Installed spray arm, op test good"

Near Muskingum Blvd, Brook Park, OH 44142
David R.

David R.

DRYER ELE MAYTAG MEDC215EW1 "Turned on unit. Went outside to check air flow, good airflow. Came back inside. Unit is heating. Put on high temp, checked temp from back of dryer. Cycling at 190*F. Tested for a couple cycles. Op test ok."

Near Fry Rd, Brook Park, OH 44142
Corina B.

Corina B.

DISHWASHER GE PDT750SSF2SS Replaced the parts listed. Optest ng. The start button is torn. Will need a new silicone cover. Called SM to order part. ; ordrng 1 WD21X20299 (silicone light pipe)

Near Park Dr, Brook Park, OH 44142
Corey L.

Corey L.

DISHWASHER FRIGIDAIRE FFBD2406NB7B "Customer complaint spray arm is broken, confirmed lower spray arm was not locked down properly causing arm to fall against heater damaging the spray arm, heating element is good; ordrng 1 154568002 (SPRY ARM 28.66)"

Near Muskingum Blvd, Brook Park, OH 44142
Paul P.

Paul P.

WASHER WHIRLPOOL WTW4816FW2 "Obtained proof of purchase. Found bolt in agitator a little loose. Tightened down agitator, washer is now operating properly. Did not set down mitigation mat, washer is in basement near floor drain."

Near Edgehurst Dr, Brook Park, OH 44142
Paul P.

Paul P.

DISHWASHER GE PDT750SSF2SS Start button not operating properly on dishwasher. Office to order user interface and cover console.; ordrng 1 WD21X21922 (kit service ui lcd c) and 1 WD34X20221 (bezel & cvr console)

Near Park Dr, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER MAYTAG MVWC360AW0 Unit not shifting into spin. Found teeth of cam were worn. Replaced cam assembly from truck stock. All tested ok.; used 1 W10721967 (PULLEY) from stock

Near Forestview Cir, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER WHIRLPOOL WTW4616FW2 Replaced gear case. Ran calibration and test cycles ok.

Near Elmdale Rd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Unit not drying. Had error for open heating circuit. Found wire barely making connection to thermal fuse. Reconnected properly. All tested ok.

Near Pike Blvd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER MAYTAG MVWC360AW0 Unit not shifting to spin cycle. Found shifter error. Replaced shifter from truck stock. Ran calibration and automatic test cycles. All tested ok.; used 1 WPW10006355 (ACTUATOR) from stock

Near Forestview Cir, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER WHIRLPOOL WTW4616FW2 "Unit not shifting to spin. Replaced shifter from truck stock. Ran test cycle. Also found bearings in gear case are grinding. Office to order gear case.; ordrng 1 W11255272 (GEAR CASE ), used 1 W10913953 (ACTUATOR) from stock"

Near Elmdale Rd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Drain was clogged up, causing water to leak onto floor. Cleared debris from drain grommet. Cleared ice from drain and freezer. All tested ok."

Near Ashland Dr, Brook Park, OH 44142
Brian M.

Brian M.

DISHWASHER MAYTAG MDB8959SFZ4 Customer showed pop took pic purchased 3-14-2018Customer also has a 3 year warranty as well Cc of unit not letting basket to go in all the Found basket adjusters not properly adjusted Fixed adjusters OP TEST OK

Near Sheldon Blvd, Brook Park, OH 44142
Paul P.

Paul P.

B/IN REFRIGERATO GENERAL ELEC PFE29PSDDSS Replaced main control. Set temperatures. Refrigerator is operating properly. Set down mitigation mat.

Near Park Dr, Brook Park, OH 44142
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "customer complaint of a blemish on frz door, confirmed small imperfection in the stainless that is not cleanable, Installed new supplied frz door, op test good"

Near Schaaf Dr, Brook Park, OH 44142
Paul P.

Paul P.

DRYER MAYTAG MGDB850YG0 "Installed idler pulley assembly, tested dryer, operating properly now. Customer prepaid balance."

Near Dalebrook Ave, Brook Park, OH 44142
Paul P.

Paul P.

B/IN REFRIGERATO GENERAL ELEC PFE29PSDDSS "Customer has experienced freezing of food, then warmer than normal temperatures in FF section. Thermistor working within ohms range. Temperature variance between thermistor input and control. Door seals and vegetable drawer interface working properly. Office to order main control.; ordrng 1 WR55X30452 (MAIN CONTROL)"

Near Park Dr, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER WHIRLPOOL WTW8500DC0 Replaced lid latch. All tested ok. Put mitigation mat under washer.

Near Gilmere Dr, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER WHIRLPOOL WFW75HEFW0 Replaced all door pieces. All tested ok. Put mitigation mat under washer.

Near Franklyn Blvd, Brook Park, OH 44142
Chad  P.

Chad P.

WASHER MAYTAG MVWC425BW1 Ran unit on service mode. No abnormal noises. Ran drain spin. Checks good. Advised to use as normal. Op test ok.

Near Southway Dr, Brook Park, OH 44142
Paul P.

Paul P.

DRYER MAYTAG MGDB850YG0 "Found idler pulley assembly needs replaced. Office to order idler assembly.; ordrng 1 WPW10547292 (pulley-idr), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Dalebrook Ave, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER WHIRLPOOL WFW75HEFW0 Went to replace inner and outer door panels but the glass bowl does fit with the new inner door panel. Office to order glass bowl.; ordrng 1 WPW10607723 (door-glass)

Near Franklyn Blvd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

REFRIGERATOR FRIGIDAIRE FFTR1821QW9B Replaced temperature control. All tested ok.

Near Stonecrest Dr, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER WHIRLPOOL WTW8500DC0 F5E2 error for lid lock. Office to order lid lock. Needs put on cancellation list. Put mitigation mat under washer.; ordrng 1 W10861642 (latch)

Near Gilmere Dr, Brook Park, OH 44142