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Local Reviews
for Brook Park, OH

Rated 4.6 out of 5 stars based on 27 customer reviews

Map of Brook Park, OH

On time and thorough




Only issue I had was with a hose that was not leaking prior to service but was leaking after service. I realize that hoses are not part of the washing machine but since they were installed new with the washing machine and less than a year old, I was frustrated that I had to replace at my own cost.


Map of Brook Park, OH

Excellent Customer Service




Gabriel was professional an knowledgeable. I decided not to have my washer repaired due to the cost but I was totally impressed with ability to diagnose an explanation of the problem with my washer.


Map of Brook Park, OH

Great Service!





Map of Brook Park, OH

Ronald




Quality service


Map of Brook Park, OH

Great service




I was extremely happy with the person they sent out to resolve the issue I was having with my freezer. Besides the fact that he fixed it very quickly oh, he also gave me great advice for in the future should I have an issue. He was very polite and professional, and his reassurance made me feel very comfortable. It was also great to have someone who seems to enjoy doing their job and not like you're annoying them..... unfortunately in today's service industry you see a lot of people with attitudes. But that was far from the case with the service man you sent out! Thanks so much for the wonderful service and great job, Dorothy C Quick


Response from Fred's Appliance Service:

Dorothy, Thank you so much for taking the time to submit your review. We are happy to hear that Dan was able to provide such great service and even gave you tips to use in the future. He is certainly an asset to our team! Thank you, The Fred's Team


Map of Brook Park, OH

Service was great, price I thought was a little high.





Response from Fred's Appliance Service:

Hi Diane, Thank you for submitting your review. We frequently evaluate our pricing to ensure that it aligns with the industry standard based on the quality of service we provide. I will certainly share this review during the next evaluation! We are happy to hear that your unit is up and running and again and that you received great service! Thank you, The Fred's Team


Map of Brook Park, OH

The service great.and done in record time.




Really was impressed with the time it took to repair my washer.. The technician was always on time calling before arriving. The part ordered was put in a week. My technician was great.


Response from Fred's Appliance Service:

Lawrence, Thanks for sharing! We know it can be a painful experience when a daily use appliance breaks down so we do our best to make the process efficient and smooth. We are happy to hear Corina was able to take care of you so quickly! Thank you, The Fred's Team


Map of Brook Park, OH

Phillip




Everything went fine.


Map of Brook Park, OH

Excellent Service




The technicians were polite and know their job. Very efficient.


Map of Brook Park, OH

Awful customer service




Your company has a contract with whirlpool. Twice I was called to be told they can not come out to service my dishwasher. Due not having all the info. You should of contacted whirlpool. That's who you are contracted with. Then was told whirlpool didn't due their job. Wow, this is a company you work with. Maybe you should of done your job and contacting whirlpool. Instead you call me twice to upset me, thinking my dishwasher wouldn't be fixed. All you had to do is contact whirlpool ask the to get all the info. But no I'm contacted. Poor buisness practice on your half. I definitely told whirlpool how you said bad things about them and how bad your customer service is. I will day this your service guys were wonderful. Both respectful and courteous they did a great job on my dishwasher. They are a great asset to your company. In the future I work on better practices with customers on your customer service


Response from Fred's Appliance Service:

Hi Melissa, Thank you for taking the time to submit your review. While we do work with Whirlpool, we are unable to call Whirlpool on a customer's behalf. We apologize for any inconvenience this caused you. We are happy to hear that the technicians were helpful in getting your dishwasher back up and running again! Thank you again for your feedback! Have a great week! The Fred's Team


GREAT SERVICE




Exceptional all around service


Excellent





excellent and timely service





Great service, very nice and polite!!




They were very nice and professional and I would recommend them to anybody!!


Great Service




Very Nice


Patricia




Really great and very pleasant.


Great technician attitude




I was very happy with your tech that came to my house. She was very friendly and polite.


Rita




Was impressed with the updates via email and phone. Customer service rep and tech were very friendly and knowledgeable


Great service




Tech arrived on time and was very helpful.


John





experienced serviceman




Chris is very pleasant, excellent mannerism, thank you


microwave repair




repaired microwave


Service tech Chad was great





pleasant and courteous




great experience with your company, thank you also very professional


Great service





Corey L.

Corey L.

WASHER MAYTAG MVWB765FW2 "Installed water housing, unable to test hot hose is now leaking from both connections, advised customer after replacing seals to turn on water"

Near Engle Rd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

RANGE WHIRLPOOL WFG320M0BS3 Replaced control. All tested and preheated ok.

Near Fayette Blvd, Brook Park, OH 44142
Corey L.

Corey L.

WASHER MAYTAG MVWC565FW1 "Customer complaint washer won’t start every time, customer had full load ready to wash in unit, customer tried to start the cycle by pressing and holding start/pause button for 3 seconds starting and canceling the cycle, explained the features of this unit"

Near Elmdale Rd, Brook Park, OH 44142
Corey L.

Corey L.

DRYER MAYTAG MGDB765FC0 "Customer complaint dryer has to be powered down after every completed cycle before being able to start another, had customer start a cycle, let full cycle finish, at end of cycle opened door but pause still blinks until powered down, pointed out the wrinkle free feature was set to 150 min to customer, set to off, op test good"

Near Sylvia Dr, Brook Park, OH 44142
Corey L.

Corey L.

WASHER MAYTAG MVWB765FW2 "Customer complaint of white residue on clothing and showed several black items with residue, found pop through entitlement, ran diagnostics found f3e2 water temp fault, found thermistor on inlet valve open j1/j2, unit needs new inlet valve; ordrng 1 W11172234 (WATER HOUSING)"

Near Engle Rd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

RANGE WHIRLPOOL WFG320M0BS3 Control has F1 error. Has proper voltage. Office to order control.; ordrng 1 W11126814 (CONTROL )

Near Fayette Blvd, Brook Park, OH 44142
Corey L.

Corey L.

DISHWASHER WHIRLPOOL WDT720PADM1 "Customer complaint dishwasher is leaking from the door ever since the floor had been redone, found unit not installed properly, unit leaning forward, customer said husband can level it and will call us if it’s something else, left wm for customer after it’s leveled"

Near Michael Dr, Brook Park, OH 44142
Corey L.

Corey L.

DISHWASHER GE PDT750SSF2SS "Installed console, op test good"

Near Park Dr, Brook Park, OH 44142
David R.

David R.

WASHER WHIRLPOOL WTW4816FW2 "No error codes, ran service test. Passed everything. Recalibrated. Tested spin, agitate. All tested and worked fine. Checked hoses, correctly on. All wires on. Op test ok."

Near Fry Rd, Brook Park, OH 44142
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Installed parts listed, op test good"

Near Gilmere Dr, Brook Park, OH 44142
Macaulay G.

Macaulay G.

DRYER MAYTAG MEDE300VW0 Unit not heating. Found heating element open. Replaced element from truck stock. All tested ok.; used 1 WP8544771 (ELEMENT) from stock

Near Park Dr, Brook Park, OH 44142
Corey L.

Corey L.

DISHWASHER GE PDT750SSF2SS "Customer complaint top of door has gap, confirmed found console bracket broken not allowing top to snap into place anymore; ordrng 1 WD12X20223 (CONSOLE)"

Near Park Dr, Brook Park, OH 44142
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer customer left door is not shutting all the way anymore, confirmed left ff dr not closing all the way not fully in contact with dr switch, dispensers work, removed the door and tried several adjustments, nothing is binding on the inside or anywhere, when you push it a little hard it stays closed, getting plastic closer & stop; ordrng 1 WP12028505AP (CLOSURE) and 1 WPW10191119 (DR STOP)"

Near Gilmere Dr, Brook Park, OH 44142
Corey L.

Corey L.

DRYER WHIRLPOOL LG7011XPN0 "Customer complaint drum is not rotating motor just makes loud noise, customer demonstrated, found belt broken, quoted to replaced with ts, ok, replaced belt op test good; used 1 341241 (BELT 15.40) from stock"

Near Holland Rd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

DRYER MAYTAG MGDB725BW0 "Replaced flame switch, harness, and thermistor."

Near Remora Blvd, Brook Park, OH 44142
David R.

David R.

WASHER CROSLEY CAW42114GW1 "Replaced control, calibrated, test ran. Op test ok."

Near Elmdale Rd, Brook Park, OH 44142
Paul P.

Paul P.

WASHER CROSLEY CAW42114GW1 "Ran tests on washer, no error codes, fill valves working properly, drain pump working properly. Clothing has residue after each wash, even with small amount of soap, standard load size, and 2 rinse cycle chosen. Duplicate of service pointer for residue on clothes, office to order control. Did not set down mitigation mat, washer is in basement near floor drain.; ordrng 1 W11165870 (CONTROL)"

Near Elmdale Rd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

DRYER MAYTAG MGDB725BW0 "All venting checked ok. Unit is heating properly in timed dry but not automatic. All sensors are tested ok and within resistance limits. Unit is not sensing moisture well enough through exhausting to run correctly. Office to order thermal fuse, fixed thermostat, thermal cutoff, and thermistor. ; ordrng 1 WP3390719 (fuse-thrml) and 1 WP3391912 (thrmst-fix) and 1 WP8573713 (cutoff-tml) and 1 WP8577274 (thermistor)"

Near Remora Blvd, Brook Park, OH 44142
David R.

David R.

DISHWASHER WHIRLPOOL WDT780SAEM1 "Poor wash or no wash, heater error code coming up. Ordering control, sensor, pump assembly and heater.; ordrng 1 W10703867 (heater) and 1 W10854221 (cntrl-elec) and 1 WPW10605057 (pump and motor assy) and 1 WPW10705575 (sensor)"

Near Middlebrook Blvd, Brook Park, OH 44142
Paul P.

Paul P.

DRYER MAYTAG MGDB725BW0 "Ran test with large towel on normal cycle, medium temperature. Dryer is tumbling, ventilating and heating properly, sense indicator showing good detecting. CF drying level at 1, set to 4 for more drying. Did not set down mitigation mat, dryer is in basement near floor drain."

Near Remora Blvd, Brook Park, OH 44142
Paul P.

Paul P.

WASHER AMANA NTW4516FW2 "Ran tests on washer, made sure hot and cold water inlets were working properly. No error codes stored. Ran calibration test, all normal. Explained auto sense does not add enough water to cover wash load, normal operation. Did not set down mitigation mat, washer is in basement near floor drain."

Near Zehman Dr, Brook Park, OH 44142
Paul P.

Paul P.

WASHER AMANA NTW4516FW2 "Ran tests on washer, made sure hot and cold water inlets were working properly. No error codes stored. Ran calibration test, all normal. Explained auto sense does not add enough water to cover wash load, normal operation. Did not set down mitigation mat, washer is in basement near floor drain."

Near Zehman Dr, Brook Park, OH 44142
Paul P.

Paul P.

REFRIGERATOR WHIRLPOOL WRS321SDHZ "Found ice bin needed set back further on track to line up with ice maker. Corrected issue. Went over temperatures in top back of refrigerator, all checks properly. Set down mitigation mat."

Near Saylor Dr, Brook Park, OH 44142
Paul P.

Paul P.

DISHWASHER WHIRLPOOL WDTA50SAHN0 "Verified part that was delivered. Installed control. Ran diagnostic and heater test, all working properly, ops test good. Set down mitigation mat."

Near Franklyn Blvd, Brook Park, OH 44142
Paul P.

Paul P.

DRYER MAYTAG MGDB725BW0 "Replaced ignitor, gas coils and control. Tested control and inputs, all working properly. Did not set down mitigation mat, dryer is in basement near floor drain."

Near Remora Blvd, Brook Park, OH 44142
Corey L.

Corey L.

DISHWASHER WHIRLPOOL WDTA50SAHN0 "Customer complaint dishwasher doesn’t clean well and doesn’t dry well, Ran diagnostics found f7e1 no heat, ran test cycle, heater element and fuses are good, failure is on the control, unit needs new control; ordrng 1 W11305297 (CNTRL)"

Near Franklyn Blvd, Brook Park, OH 44142
Paul P.

Paul P.

WASHER WHIRLPOOL CAE2743BQ0 "Tested washer, found pump not shutting off, and board not going in to diagnostics. Checked pump, no obstructions in drain system, all electrical connections in properly. Pump testing in the lower ohms range. When pump not running constantly, washer control still has all indicators coming on, not going in to diagnostics. Washer will need pump and control.; ordrng 1 W10860464 (cntrl-elec) and 1 WPW10276397 (drain pump assy), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Holland Rd, Brook Park, OH 44142
Gabriel P.

Gabriel P.

WASHER MAYTAG MVWX655DW0 Found error codes f7e1 basket speed fault and f7e7 motor fault not reaching rpm try to spin basket but did not want to spin is stuck letting me know gearcase is done motor is fine giving customer and estimate will not fix

Near Ruple Pkwy, Brook Park, OH 44142
Paul P.

Paul P.

DRYER MAYTAG MGDB725BW0 "Tested dryer, found the control not reading the proper input from the sensor strips. Also, dryer will need igniter and coil set. Did not set down mitigation mat, dryer is in basement near floor drain.; ordrng 1 279311 (ignitor kit & bracke) and 1 279834 (2 coil gas valve set) and 1 WPW10536008 (cntrl-elec)"

Near Remora Blvd, Brook Park, OH 44142
Corina B.

Corina B.

WASHER ROPER RTW4516FW2 "CC that the sensor is not working. Ran diag F5E3 – LID UNLOCK FAULT, checked the lock, good. Started a delicate wash, filled normal. Working as designed. Optest ok"

Near Ledgebrook Dr, Brook Park, OH 44142
Paul P.

Paul P.

WASHER WHIRLPOOL MVWX655DW1 "Drain line on washer on washer had come out of the drain, was facing the wrong direction. Corrected issue, now draining properly. Did not set down mitigation mat, washer is in basement near floor drain."

Near Meigs Blvd, Brook Park, OH 44142
Corey L.

Corey L.

WASHER AMANA NTW4605EW0 "Installed parts, op test no good, replaced cam with ts part, op test good, can hear motor shaft lightly squeaking now that main noise is remedied, calibrated and ran spin test four times, squeaking is barely heard now, if customer recalls for noise order motor W10889172; used 1 W10721967 (PULLEY) from stock"

Near Sylvia Dr, Brook Park, OH 44142
Paul P.

Paul P.

RANGE WHIRLPOOL WFG515S0EW1 "Checked in and installed parts, ran ops test on oven, all components checking properly. Ran test on bake at 350 degrees. Heating to proper temperature, not too low or high on cycling."

Near Schaaf Dr, Brook Park, OH 44142
Corey L.

Corey L.

WASHER AMANA NTW4605EW0 "Customer complaint noise during spin and agitation like something is rattling, confirmed bearings worn out, gear case was shipped but agitator is stuck on and will need broken to be removed, ordering agitator and agitator shield ; ordrng 1 W10908289 (AGITATOR ) and 1 W11085570 (SHIELD )"

Near Sylvia Dr, Brook Park, OH 44142