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Local Reviews
for Brook Park, OH

Rated 4.6 out of 5 stars based on 34 customer reviews

Map of Brook Park, OH

Ed





Map of Brook Park, OH

Ed





Map of Brook Park, OH

Prompt Service




Arrived on time. Knowledgeable concerning problem with washer. Service call covered under warranty. Appointment made within a couple days of call.


Map of Brook Park, OH

Ed





Map of Brook Park, OH

Great Technician




Mac is a phenomenal technician. Extremely knowledgable on all appliances. Mac knew exactly what was wrong with my dryer. Never question his abilities. He deserves an award for finally fixing my dryer. Thanks Mac!


Map of Brook Park, OH

Wilma




Great clean worker


Map of Brook Park, OH

Scott




I'm in the remodeling business and I would never leave customers appliance like your repairman did


Response from Fred's Appliance Service:

Hi Scott, Thank you for sharing your feedback with us! Our technicians take extra care to be sure that they leave each home cleaner than they found it by wearing shoe covers and taking extra care to clean up around the machine they service. We are sorry to hear that you did not receive that service. Please give us a call to provide more details so we can get this taken care of for you! 1-888-45-FREDS Thank you! The Fred's Team


Map of Brook Park, OH

On time and thorough




Only issue I had was with a hose that was not leaking prior to service but was leaking after service. I realize that hoses are not part of the washing machine but since they were installed new with the washing machine and less than a year old, I was frustrated that I had to replace at my own cost.


Map of Brook Park, OH

Excellent Customer Service




Gabriel was professional an knowledgeable. I decided not to have my washer repaired due to the cost but I was totally impressed with ability to diagnose an explanation of the problem with my washer.


Map of Brook Park, OH

Great Service!





Ronald




Quality service


Great service




I was extremely happy with the person they sent out to resolve the issue I was having with my freezer. Besides the fact that he fixed it very quickly oh, he also gave me great advice for in the future should I have an issue. He was very polite and professional, and his reassurance made me feel very comfortable. It was also great to have someone who seems to enjoy doing their job and not like you're annoying them..... unfortunately in today's service industry you see a lot of people with attitudes. But that was far from the case with the service man you sent out! Thanks so much for the wonderful service and great job, Dorothy C Quick


Response from Fred's Appliance Service:

Dorothy, Thank you so much for taking the time to submit your review. We are happy to hear that Dan was able to provide such great service and even gave you tips to use in the future. He is certainly an asset to our team! Thank you, The Fred's Team


Service was great, price I thought was a little high.





Response from Fred's Appliance Service:

Hi Diane, Thank you for submitting your review. We frequently evaluate our pricing to ensure that it aligns with the industry standard based on the quality of service we provide. I will certainly share this review during the next evaluation! We are happy to hear that your unit is up and running and again and that you received great service! Thank you, The Fred's Team


The service great.and done in record time.




Really was impressed with the time it took to repair my washer.. The technician was always on time calling before arriving. The part ordered was put in a week. My technician was great.


Response from Fred's Appliance Service:

Lawrence, Thanks for sharing! We know it can be a painful experience when a daily use appliance breaks down so we do our best to make the process efficient and smooth. We are happy to hear Corina was able to take care of you so quickly! Thank you, The Fred's Team


Phillip




Everything went fine.


Excellent Service




The technicians were polite and know their job. Very efficient.


Awful customer service




Your company has a contract with whirlpool. Twice I was called to be told they can not come out to service my dishwasher. Due not having all the info. You should of contacted whirlpool. That's who you are contracted with. Then was told whirlpool didn't due their job. Wow, this is a company you work with. Maybe you should of done your job and contacting whirlpool. Instead you call me twice to upset me, thinking my dishwasher wouldn't be fixed. All you had to do is contact whirlpool ask the to get all the info. But no I'm contacted. Poor buisness practice on your half. I definitely told whirlpool how you said bad things about them and how bad your customer service is. I will day this your service guys were wonderful. Both respectful and courteous they did a great job on my dishwasher. They are a great asset to your company. In the future I work on better practices with customers on your customer service


Response from Fred's Appliance Service:

Hi Melissa, Thank you for taking the time to submit your review. While we do work with Whirlpool, we are unable to call Whirlpool on a customer's behalf. We apologize for any inconvenience this caused you. We are happy to hear that the technicians were helpful in getting your dishwasher back up and running again! Thank you again for your feedback! Have a great week! The Fred's Team


GREAT SERVICE




Exceptional all around service


Excellent





excellent and timely service





Great service, very nice and polite!!




They were very nice and professional and I would recommend them to anybody!!


Great Service




Very Nice


Patricia




Really great and very pleasant.


Great technician attitude




I was very happy with your tech that came to my house. She was very friendly and polite.


Rita




Was impressed with the updates via email and phone. Customer service rep and tech were very friendly and knowledgeable


Paul P.

Paul P.

DISHWASHER AMANA ADB1100AWB5 "Tested dishwasher, found obstruction at drain below pump. Cleared obstruction, ran on test cycle, now operating properly."

Near Fry Rd, Brook Park, OH 44142
Corey L.

Corey L.

DRYER KENMORE 417.830422 "Customer complaint dryer not working just hums, confirmed, found motor seized unable to turn by hand, quoted to replace, customer does not want repair; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Norwood Dr, Brook Park, OH 44142
Gabriel P.

Gabriel P.

RANGE WHIRLPOOL WFG515S0EW1 Replace control opt test ok and probe also took core with me

Near Schaaf Dr, Brook Park, OH 44142
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint that door gaskets are not sealing, doors are all sealing, adjusted feet to allow doors to fall closed, sealed gap between cabinet and liner with silicone, op test good"

Near Crestway Dr, Brook Park, OH 44142
Dan H.

Dan H.

REFRIGERATOR MAYTAG MFI2269FRZ02 "Customer complaint of loud noise, noise is ice maker trying to fill, no water is connected to unit, turned ice maker off, heard vibration from evaporator fan cover, found cover not mounted properly, reinstalled, op test good"

Near Sheldon Rd, Brook Park, OH 44142
Paul P.

Paul P.

RANGE WHIRLPOOL WFG515S0EW1 "Power outage recently. Tested sensor, reading at standard ohms range at room temperature. Started bake operations, tested after preheat, temperature rise to 425, then glide to 275 degrees, then back up to 450. Improper readings at sensor now, control sending long signals for too long of a glide. Per tech sheet, control and sensor. In diagnostics, no error codes stored. Office to order control and sensor.; ordrng 1 W10833885 (sensor) and 1 WPW10348710 (cntrl-elec)"

Near Schaaf Dr, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER AMANA NTW4516FW3 Replaced control. Ran calibration and auto test cycles. All tested ok.

Near Wolf Rd, Brook Park, OH 44142
David R.

David R.

RANGE WHIRLPOOL WFG515S0EW1 Light bulb was bad. Tested out oven light button. Replaced from t/s. Tested. Op test ok.; used 1 8009 (APPLIANCE BULB) from stock

Near Fayette Blvd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER AMANA NTW4516FW3 Control has power to it but is non responsive. Office to order control.; ordrng 1 W11170317 (CONTROL )

Near Wolf Rd, Brook Park, OH 44142
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WSF26C2EXB01 "Installed new control, op test good"

Near S Gallatin Blvd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

DRYER WHIRLPOOL WED5300VW0 Found thermal fuse open. Venting is clean. Replaced fuse from truck stock. All tested ok.; used 1 WP3392519 (THERMAL FUSE) from stock

Near Greystone Dr, Brook Park, OH 44142
Corey L.

Corey L.

WASHER CROSLEY CAW42114GW1 "Customer complaint after using afresh there is still detergent caked in fabric softener reservoir, found detergent caked in reservoir, advised to clean by hand and asked customer to show detergent amount used, customer is using too much soap, advised customer to use only 1-2 tbsp of a he detergent"

Near Elmdale Rd, Brook Park, OH 44142
Corey L.

Corey L.

WASHER WHIRLPOOL MVWC565FW1 "Customer complaint white residue on clothes, ran diagnostics no codes found, advised customer to use 1-2 tbsp of he detergent and referred customer to whirlpool or maytag websites and search White Residue"

Near Park Dr, Brook Park, OH 44142
Corey L.

Corey L.

RANGE WHIRLPOOL WFG525S0HV0 "Customer complaint of f2e1 error code and back panel pops every use, f2e1 fault, replaced control, advised customer unit needs to be on a properly grounded dedicated circuit, customer has dishwasher plugged in same outlet, Called wpl techline Spoke with Kathy, wpl advised using the self clean feature to see if the metals need to settle, advised customer to try and call us back if the problem remains"

Near Zaremba Dr, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER AMANA NTW4516FW3 Unit not shifting from agitation. Replaced shifter from truck stock. Ran calibration cycle. All tested ok.; used 1 W10913953 (ACTUATOR) from stock

Near Wolf Rd, Brook Park, OH 44142
David R.

David R.

WASHER WHIRLPOOL WTW75000GW2 Washer recommended to be used on a outlet without GFI. Recommended customer to put new outlet in or talk to electrician for options. No error codes. Correct power from outlet. Washer is working as designed.***** customer to call whirlpool for more information.

Near Grayland Dr, Brook Park, OH 44142
Corey L.

Corey L.

REFRIGERATOR KITCHENAID KRFF302EBS00 "Customer complaint sticky spacer for light switch on door fell off, confirmed, reapplied spacer with silicone adhesive, im filled with door shut, op test good"

Near Middlebrook Blvd, Brook Park, OH 44142
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WSF26C2EXB01 "Customer complaint ice maker is not making ice and they still want the bottom deli drawer replaced, found ice maker not getting power, unit is getting correct power, control not sending power, customer had power outages a week ago; ordrng 1 WPW10256774 (pan-meat 65.30)"

Near S Gallatin Blvd, Brook Park, OH 44142
Corina B.

Corina B.

WASHER WHIRLPOOL MHN30PDAWW0 "Replaced the main control. Optest ng. Called t/l Kurt file # . Checked the voltage to the transformer, good. Checked the dc voltage to the ui from the main control, good. Will need a new ui. Cust does not want to repair. Office to refund the difference from the sc. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Snow Rd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER AMANA NTW4516FW3 Unit not going out of rinse cycle. Found pulley was loose. Corrected pulley and ran calibration. All tested ok.Customer will email in correct proof of purchase. Current receipt not written up correctly.

Near Wolf Rd, Brook Park, OH 44142
Corina B.

Corina B.

WASHER WHIRLPOOL MHN30PDAWW0 "CC that the unit has no power. Checked the power to the control 120 volts. The ui is not receiving power. Will need a main control. Office to order part; ordrng 1 WPW10732327 (cntrl-elec 14941), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Snow Rd, Brook Park, OH 44142
Paul P.

Paul P.

REFRIGERATOR WHIRLPOOL WSF26C2EXB01 "Found diffuser motor not engaging to regulate refrigerator temperatures. Found the setting at 33 degrees, set to 37 degrees. Also, 2 center shelves separated at tracks, bottom bin front loose, side shelf front broken, and center drawer back broken; ordrng 1 W10309638 (trim-pan) and 1 WPW10269101 (lens-light) and 1 WPW10282541 (cover), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near S Gallatin Blvd, Brook Park, OH 44142
Corina B.

Corina B.

MICROWAVE AMANA AMV2307PFS2 "Replaced the control, the ui and the door switches. Optest ok."

Near Remora Blvd, Brook Park, OH 44142
Corina B.

Corina B.

RANGE JENN-AIR JDR8895AAS "CC that there was a spark and flames coming out of the side. Found the back burn does not spark and the latch to the bottom oven is bent. Cust does not want to look up the parts. Checked the control panel, the wires to the back and sides, the burners no burn makes. Checked the bake and broil elements, good. Heated both ovens to 300*. Optest ok."

Near Carol Dr, Brook Park, OH 44142
Paul P.

Paul P.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Freezer door wasn’t sealed, no frost now. Ice coming out different sizes/stuck together. Temperatures in freezer averaging at 7 degrees, adjusted freezer temperature down, refrigerator up. Set down mitigation mat."

Near Fry Rd, Brook Park, OH 44142
Corina B.

Corina B.

MICROWAVE AMANA AMV2307PFS2 "Cust showed pop, sent pic. CC that there is no power to the unit and sometimes the door does not recognize closed. There is power to the ac line filter 120 volts. Checked the br and bl wire 120 volts. Will need a new control and switches. Office to order parts. ; ordrng 1 W10450407 (harns-wire) and 1 W10849846 (cntrl-elec) and 1 W10918931 (panl-cntrl)"

Near Remora Blvd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

DRYER MAYTAG MGDB725BW0 Replaced thermistor and thermal fuse. All tested ok.

Near Remora Blvd, Brook Park, OH 44142
Dan H.

Dan H.

DRYER ELECTROLUX EIED50LIW2 "Installed new thermal limiter, op test good"

Near Middlebrook Blvd, Brook Park, OH 44142
Paul P.

Paul P.

RANGE WHIRLPOOL WFG320M0BW2 "Tested oven. Safety switch to bake burner was not engaged all the way. Reset switch in proper position, tested bake cycle to 350 degrees, oven is operating properly."

Near N Gallatin Blvd, Brook Park, OH 44142
Dan H.

Dan H.

DRYER ELECTROLUX EIED50LIW2 "Customer complaint of e66 error code, e66 is a thermal limiter open error code, unit needs new thermal limiter ; ordrng 1 134711401 (limiter)"

Near Middlebrook Blvd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

DRYER MAYTAG MGDB725BW0 "Called tech line. They advised that after all the other components were replaced, and since the only time the dryer stops drying is in the sensor dry cycles. Office to order thermistor and thermal fuse.; ordrng 1 WP3390719 (fuse-thrml) and 1 WP8577274 (thermistor)"

Near Remora Blvd, Brook Park, OH 44142
Paul P.

Paul P.

DRYER WHIRLPOOL AGD4475TQ1 "Replaced thermal cutoff kit, tested dryer, now operating properly"

Near Ashland Dr, Brook Park, OH 44142
Paul P.

Paul P.

REFRIGERATOR WHIRLPOOL WRT318FMDW00 "Found compressor running warm, return line only lukewarm. Frost pattern on evaporator coil at the top. Slow refrigerant loss, compressor, evaporator coil and filter drier need replaced. Customer is contacting Whirlpool to see if labor could be covered, only a quote for now, do not order parts.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (drier-tube) and 1 WPW10507886 (compressor)"

Near W 148th St, Brook Park, OH 44142
Macaulay G.

Macaulay G.

DISHWASHER WHIRLPOOL WDTA50SAHN0 Found drain line was lower than sink level and rinse aid was empty. Advised that all components were testing ok. Heater working properly.

Near Franklyn Blvd, Brook Park, OH 44142