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Local Reviews
for Brook Park, OH

Fred's Appliance Service Rated 4.6 out of 5 stars based on 38 customer reviews

Map of Brook Park, OH

Great service, Corey very pleasant and knowledgeable, very please with service




Review of Fred's Appliance Service


Map of Brook Park, OH

Service Call fee is unacceptable




Review of Fred's Appliance Service

The service call fee is charged even if we agree to have the work done is unacceptable. Should be parts and labor not parts, labor and service call.


Response from Fred's Appliance Service:

Hi There Scott! Thanks so much for dropping us a line. We appreciate you sharing feedback on our pricing. Our company does keep the charges completely separate and itemized. This allows our customers to know exactly what they're paying for. Generally, any company that applies the service call charge (or doesn't otherwise itemize the service call if repair is made) inflates their labor costs to cover the service call. We prefer to be completely transparent in exactly what you're paying for when we perform services for our customers. We do very much appreciate your feedback! -The Fred's Team


Map of Brook Park, OH

Roland




Review of Fred's Appliance Service

Great service and follow-up service


Map of Brook Park, OH

Great service




Review of Fred's Appliance Service

It was such a nice experience to deal with Corina. She was professional, courteous, and informative. I wish all of the service calls we make were like what we experienced with Corina. thanks so much for sending her!


Map of Brook Park, OH

Ed




Review of Fred's Appliance Service


Map of Brook Park, OH

Ed




Review of Fred's Appliance Service


Map of Brook Park, OH

Prompt Service




Review of Fred's Appliance Service

Arrived on time. Knowledgeable concerning problem with washer. Service call covered under warranty. Appointment made within a couple days of call.


Map of Brook Park, OH

Ed




Review of Fred's Appliance Service


Map of Brook Park, OH

Great Technician




Review of Fred's Appliance Service

Mac is a phenomenal technician. Extremely knowledgable on all appliances. Mac knew exactly what was wrong with my dryer. Never question his abilities. He deserves an award for finally fixing my dryer. Thanks Mac!


Map of Brook Park, OH

Wilma




Review of Fred's Appliance Service

Great clean worker


Scott




Review of Fred's Appliance Service

I'm in the remodeling business and I would never leave customers appliance like your repairman did


Response from Fred's Appliance Service:

Hi Scott, Thank you for sharing your feedback with us! Our technicians take extra care to be sure that they leave each home cleaner than they found it by wearing shoe covers and taking extra care to clean up around the machine they service. We are sorry to hear that you did not receive that service. Please give us a call to provide more details so we can get this taken care of for you! 1-888-45-FREDS Thank you! The Fred's Team


On time and thorough




Review of Fred's Appliance Service

Only issue I had was with a hose that was not leaking prior to service but was leaking after service. I realize that hoses are not part of the washing machine but since they were installed new with the washing machine and less than a year old, I was frustrated that I had to replace at my own cost.


Excellent Customer Service




Review of Fred's Appliance Service

Gabriel was professional an knowledgeable. I decided not to have my washer repaired due to the cost but I was totally impressed with ability to diagnose an explanation of the problem with my washer.


Great Service!




Review of Fred's Appliance Service


Ronald




Review of Fred's Appliance Service

Quality service


Great service




Review of Fred's Appliance Service

I was extremely happy with the person they sent out to resolve the issue I was having with my freezer. Besides the fact that he fixed it very quickly oh, he also gave me great advice for in the future should I have an issue. He was very polite and professional, and his reassurance made me feel very comfortable. It was also great to have someone who seems to enjoy doing their job and not like you're annoying them..... unfortunately in today's service industry you see a lot of people with attitudes. But that was far from the case with the service man you sent out! Thanks so much for the wonderful service and great job, Dorothy C Quick


Response from Fred's Appliance Service:

Dorothy, Thank you so much for taking the time to submit your review. We are happy to hear that Dan was able to provide such great service and even gave you tips to use in the future. He is certainly an asset to our team! Thank you, The Fred's Team


Service was great, price I thought was a little high.




Review of Fred's Appliance Service


Response from Fred's Appliance Service:

Hi Diane, Thank you for submitting your review. We frequently evaluate our pricing to ensure that it aligns with the industry standard based on the quality of service we provide. I will certainly share this review during the next evaluation! We are happy to hear that your unit is up and running and again and that you received great service! Thank you, The Fred's Team


The service great.and done in record time.




Review of Fred's Appliance Service

Really was impressed with the time it took to repair my washer.. The technician was always on time calling before arriving. The part ordered was put in a week. My technician was great.


Response from Fred's Appliance Service:

Lawrence, Thanks for sharing! We know it can be a painful experience when a daily use appliance breaks down so we do our best to make the process efficient and smooth. We are happy to hear Corina was able to take care of you so quickly! Thank you, The Fred's Team


Phillip




Review of Fred's Appliance Service

Everything went fine.


Excellent Service




Review of Fred's Appliance Service

The technicians were polite and know their job. Very efficient.


Awful customer service




Review of Fred's Appliance Service

Your company has a contract with whirlpool. Twice I was called to be told they can not come out to service my dishwasher. Due not having all the info. You should of contacted whirlpool. That's who you are contracted with. Then was told whirlpool didn't due their job. Wow, this is a company you work with. Maybe you should of done your job and contacting whirlpool. Instead you call me twice to upset me, thinking my dishwasher wouldn't be fixed. All you had to do is contact whirlpool ask the to get all the info. But no I'm contacted. Poor buisness practice on your half. I definitely told whirlpool how you said bad things about them and how bad your customer service is. I will day this your service guys were wonderful. Both respectful and courteous they did a great job on my dishwasher. They are a great asset to your company. In the future I work on better practices with customers on your customer service


Response from Fred's Appliance Service:

Hi Melissa, Thank you for taking the time to submit your review. While we do work with Whirlpool, we are unable to call Whirlpool on a customer's behalf. We apologize for any inconvenience this caused you. We are happy to hear that the technicians were helpful in getting your dishwasher back up and running again! Thank you again for your feedback! Have a great week! The Fred's Team


GREAT SERVICE




Review of Fred's Appliance Service

Exceptional all around service


Excellent




Review of Fred's Appliance Service


excellent and timely service




Review of Fred's Appliance Service


Great service, very nice and polite!!




Review of Fred's Appliance Service

They were very nice and professional and I would recommend them to anybody!!


Corey L.

Corey L.

MICROWAVE WHIRLPOOL CAE2743BQ0 "Customer complaint washer doesn’t start sometimes, started cycle, unit is operating as designed, ran diagnostics f8e5 hot and cold switched, hot and cold are correct"

Near Holland Rd, Brook Park, OH 44142
Corey L.

Corey L.

DRYER MAYTAG MEDC465HW0 "Customer complaint dryer makes a random rattling noise, confirmed, removed vent at dryer and found a mechanical pencil tip, removed, op test good"

Near Stark Dr, Brook Park, OH 44142
Gabriel P.

Gabriel P.

WASHER AMANA NTW4516FW1 "Replace control took old control with me for return ran diagnostics calibration and auto test pass,opt test ok"

Near Gilmere Dr, Brook Park, OH 44142
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRF560SEYW00 Lever of icemaker came off put back in explain customer that it is an manually shut off ice maker customer said she never had any issues before having lever down ; used 1 4317943 (ICEMAKER 123.59) from stock

Near Liberty Bell Dr, Brook Park, OH 44142
Corina B.

Corina B.

OTR MICROWAVE MAYTAG MMV1174DH2 Replaced the magnetron. Optest ok. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock

Near Sylvia Dr, Brook Park, OH 44142
Corina B.

Corina B.

WASHER MAYTAG MVWB750YW0 Replaced the rps sensor. Ran a CO test. Started a rapid wash. Optest ok.

Near Edgehurst Dr, Brook Park, OH 44142
David R.

David R.

RANGE WHIRLPOOL WEG750H0HZ0 Replaced ignitor. Tested. Op test ok

Near Edgehurst Dr, Brook Park, OH 44142
Corina B.

Corina B.

WASHER MAYTAG MVWB750YW0 "CC that the f51 comes up on the ui. Ran diag f51 Motor RPS Failure, checked the rps sensor out of range. Will need a new sensor. Office to order part. ; ordrng 1 WPW10178988 (sensor)"

Near Edgehurst Dr, Brook Park, OH 44142
Paul P.

Paul P.

OTR MICROWAVE MAYTAG MMV1174DH2 "Tested microwave, 120 v to transformer, capacitor, diode are testing good, found magnetron will need replaced, covered under 10 year Maytag warranty, customer only paying for service call and labor.; ordrng 1 WPW10693025 (magnetron), used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"

Near Sylvia Dr, Brook Park, OH 44142
Corey L.

Corey L.

RANGE WHIRLPOOL WFE525S0HZ1 "Installed cooktop, customer does not like the new cooktop, wavy at the back right corner, ordering new cooktop, installed element and adjusted flush to cavity, heated to 400, no popping or cracking at all, did not schedule a return visit at this time; ordrng 1 12234872 (COOKTOP)"

Near Agnes Blvd, Brook Park, OH 44142
Corey L.

Corey L.

DRYER WHIRLPOOL MGDB765FW0 "Customer complaint dryer is not operating at all, confirmed outlet supply 120, no selections working, removed back cover found neutral wire disconnected from power cord, reinstalled snug, op test good"

Near Langer Dr, Brook Park, OH 44142
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL GARF19XXPK01 "Found ice on evap drain pan clear out also found drain tube clogged clear all black debri and scum took pictures ,opt test ok"

Near Schaaf Dr, Brook Park, OH 44142
Gabriel P.

Gabriel P.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Replace parts that technician Mac order,opt test ok"

Near Claudia Dr, Brook Park, OH 44142
Macaulay G.

Macaulay G.

FREEZER FRIGIDAIRE LFFH17F3QWA Replaced thermostat and defrost timer. All tested ok.

Near Middlebrook Blvd, Brook Park, OH 44142
Corey L.

Corey L.

RANGE WHIRLPOOL WFE525S0HZ1 "Customer complaint there is a scuff or scratch on surface and it was cleaned several times with no success also every time it heats up it creaks loudly, confirmed blemish on cooktop at front right burner, cannot get damage to show up on a pic, confirmed unit creaks while heating, found cause to be bake element support bracket is not attached to cavity and while element changes temp bracket is moving on cavity, adjusted, much quieter but not fully gone, customer is calling Best Buy first about an exchange then we call us to go through with the repair to the cook top if cosmetic entitlement is found, W11156895, model number is not on Best Buy receipt to prove delivery date"

Near Agnes Blvd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

RANGE WHIRLPOOL WFG320M0BB2 Replaced igniter. All tested ok.

Near W 151st St, Brook Park, OH 44142
Macaulay G.

Macaulay G.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Unit is not cooling fresh food compartment. Evaporator fan is seized. Excessive frost is built up on evaporator coil. Office to order evaporator fan and thermistor.; ordrng 1 W10902214 (thermistor) and 1 WPW10464673 (motor-evap)

Near Claudia Dr, Brook Park, OH 44142
Gabriel P.

Gabriel P.

REFRIGERATOR FRIGIDAIRE LFTR2021TF0 "Replace parts order,opt test ok"

Near Robert Dr, Brook Park, OH 44142
Corey L.

Corey L.

FREEZER WHIRLPOOL WRX986SIHZ00 "Customer complaint freezer getting ice on shelves and door, confirmed door is not shutting all the way, found slide not fully clipped back into place, clipped slide in, door now shuts, removed frost build up"

Near Eavenson Rd, Brook Park, OH 44142
Gabriel P.

Gabriel P.

REFRIGERATOR FRIGIDAIRE LFTR2021TF0 Valve leaking and icemaker not cycling ordering both parts also could not find parts on marcone office pls help me look the parts thank ; schdld next appmnt for 5/13 MON 9-11

Near Robert Dr, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER WHIRLPOOL WFW8300SW02 Found no issues. All tested ok.

Near Settlement Acres Dr, Brook Park, OH 44142
Corey L.

Corey L.

WASHER WHIRLPOOL WFW8740DW0 "Installed parts listed, cleared bellow drainage holes, op test good"

Near W 147th St, Brook Park, OH 44142
Corey L.

Corey L.

RANGE WHIRLPOOL WFG320M0BB2 "Customer complaint oven will not light unless cooktop burner is lit, confirmed cycled bake and broil several times and 90% of the time oven burner did not lite without opening a cooktop valve, supply line to unit looks newer customer stated it was put in when this stove was installed, ignitor checks good, ordering oven gas valve; ordrng 1 WP98014893 (valve-gas)"

Near W 151st St, Brook Park, OH 44142
Corey L.

Corey L.

WASHER WHIRLPOOL WFW8740DW0 "Customer complaint washer door hard to shut and bellow is deteriorating, confirmed door is sagging and bellow is white and harder than rubber is supposed to be near bellow drain, advised customer bellow needs to be wiped every use to rid of excess detergent or cleaners, ordering hinge caps and bellow; ordrng 1 W11106747 (bellow) and 1 WPW10208398 (cap) and 1 WPW10208415 (door hinge)"

Near W 147th St, Brook Park, OH 44142
Paul P.

Paul P.

FREEZER FRIGIDAIRE LFFH17F3QWA "Refrigerator receiving power, no response from temperature control through timer to either compressor or fan, no continuity when engaging timer. Office to order temperature control and timer.; ordrng 1 5304513033 (TEMPERATURE CONTROL ) and 1 5304518034 (TIMER)"

Near Middlebrook Blvd, Brook Park, OH 44142
Dan H.

Dan H.

REFRIGERATOR MAYTAG MFI2269FRZ02 "Installed new evaporator fan motor, op test good"

Near Sheldon Rd, Brook Park, OH 44142
Dan H.

Dan H.

REFRIGERATOR MAYTAG MFI2269FRZ02 "Customer complaint of noise, bearings in evaporator fan motor are grinding, unit needs new evaporator fan motor ; ordrng 1 W10850438 (evaporator fan motor)"

Near Sheldon Rd, Brook Park, OH 44142
Corina B.

Corina B.

REFRIGERATOR FRIGIDAIRE FFTR1814TB0 Replaced the control and defrost timer. Optest ok. No water going to the refrigerator.

Near Eastland Rd, Brook Park, OH 44142
Dan H.

Dan H.

REFRIGERATOR MAYTAG MFI2269FRZ02 "Installed air damper, op test good"

Near Sheldon Rd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

WASHER WHIRLPOOL WFW8300SW02 Console is non responsive. Has power. WP8571903 user interface. Customer to decide.

Near Settlement Acres Dr, Brook Park, OH 44142
Macaulay G.

Macaulay G.

DRYER MAYTAG MEDC215EW1 Thermal fuse is open. Customer does not want to repair.

Near Montvale Dr, Brook Park, OH 44142
Corina B.

Corina B.

REFRIGERATOR FRIGIDAIRE FFTR1814TB0 "CC that the ff is not cooling. Fz -17 ff 46. Found the evap full of frost and the ff temp is at the coldest setting. Turned the defrost on the heater and bimetal, good. Will need a control and defrost. Office to order part. ; ordrng 1 241537103 (CONTROL ) and 1 241705102 (DEFROST TIMER)"

Near Eastland Rd, Brook Park, OH 44142
Macaulay G.

Macaulay G.

DISHWASHER WHIRLPOOL WDF760SADB2 Drain line had fallen below sink level. Securely mounted drain line up. All tested ok.

Near Kathleen Dr, Brook Park, OH 44142
Gabriel P.

Gabriel P.

RANGE WHIRLPOOL WFG515S0EW1 "Call whirlpool said this not a commercial oven she needs to use calibration temperature cause she bake to long show customer how to calibrate and I calibrated myself for her,opt test ok"

Near Schaaf Dr, Brook Park, OH 44142