Appliance Repair in Brookpark, Ohio
for Brook Park, OH
On time and thorough
Richard - Brook Park, OH
Only issue I had was with a hose that was not leaking prior to service but was leaking after service. I realize that hoses are not part of the washing machine but since they were installed new with the washing machine and less than a year old, I was frustrated that I had to replace at my own cost.
Excellent Customer Service
Wanda - Brook Park, OH
Gabriel was professional an knowledgeable. I decided not to have my washer repaired due to the cost but I was totally impressed with ability to diagnose an explanation of the problem with my washer.
Renita - Brook Park, OH
Ronald - Brook Park, OH
DOROTHY - Brook Park, OH
I was extremely happy with the person they sent out to resolve the issue I was having with my freezer. Besides the fact that he fixed it very quickly oh, he also gave me great advice for in the future should I have an issue. He was very polite and professional, and his reassurance made me feel very comfortable. It was also great to have someone who seems to enjoy doing their job and not like you're annoying them..... unfortunately in today's service industry you see a lot of people with attitudes. But that was far from the case with the service man you sent out! Thanks so much for the wonderful service and great job, Dorothy C Quick
Response from Fred's Appliance Service:
Dorothy, Thank you so much for taking the time to submit your review. We are happy to hear that Dan was able to provide such great service and even gave you tips to use in the future. He is certainly an asset to our team! Thank you, The Fred's Team
WASHER MAYTAG MVWB765FW2 "Installed water housing, unable to test hot hose is now leaking from both connections, advised customer after replacing seals to turn on water"
RANGE WHIRLPOOL WFG320M0BS3 Replaced control. All tested and preheated ok.
WASHER MAYTAG MVWC565FW1 "Customer complaint washer won’t start every time, customer had full load ready to wash in unit, customer tried to start the cycle by pressing and holding start/pause button for 3 seconds starting and canceling the cycle, explained the features of this unit"
DRYER MAYTAG MGDB765FC0 "Customer complaint dryer has to be powered down after every completed cycle before being able to start another, had customer start a cycle, let full cycle finish, at end of cycle opened door but pause still blinks until powered down, pointed out the wrinkle free feature was set to 150 min to customer, set to off, op test good"
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.