Appliance Repair in Brookpark, Ohio
for Brook Park, OH
Wanda - Brook Park, OH
Very polite and courteous. On time and knowledgeable.
Patti - Brook Park, OH
Corey was fabulous The shipping on the other hand stunk, it took three times to get an unbroken part!! Happy thanksgiving
Response from Fred's Appliance Service:
Hi Patti! Thanks for sharing your feedback! We truly apologize for the delay in getting this repair completed for you due to poor shipping. We will make sure to share your feedback with our parts distributor. However, we are happy to hear that Corey was able to get your dishwasher up and running for you. If you have any additional comments or concerns about your visit please let us know. Thanks again and Happy Thanksgiving! -The Fred's Team
Made our world a lot better
Cynthia - Brook Park, OH
Dan did a great job getting our washer repaired and took a load off of our shoulders. Washer is running great. We have the old part. Do you need it or should we get rid of it? He’s amazing and very knowledgeable. A million thanks to Dan and Fred’s Appliance.
Response from Fred's Appliance Service:
Hi Cynthia! Thank you for the kind words and for sharing your experience with us. We are so happy to hear that Dan was able to get your washer taken care of for you. As for the old part, you can toss it. If you have any questions about your visit we are here to help! Thanks again and have a good day! -The Fred's Team
Great service. David was very nice and knowable.
Margaret - Brook Park, OH
Cynthia Hocevar - Brook Park, OH
We were very pleased with the service we received from the service man. Expert knowledge.
WASHER KENMORE 2671532210 "Cc unit is not washing. Status lights, On light is solid staying on, wash and spin light is flashing. Customer said they found some cut wires and spliced and put them together. No wiring diagram found on unit. Called GE techline, tech said they dont service this Kenmore. Told me to call SEARS.Took pics of wires that were cut. ; saved tckt"
WASHER MAYTAG MVWB835DW4 "Cc of noise, showed video. Sounds like something stuck in drain pump. Removed pump, found a nail inside, removed, hooked everything back up. Tested in diagnostics. Good. Op test ok"
DRYER WHIRLPOOL WGD5100HW0 Replaced the ui. Optest ng. Dryer does not turn on. Except in diag. Installed old ui unit turned on. Will need a new ui; ordrng 1 W11419056 (Ui)
WASHER WHIRLPOOL WTW5000DW2 Cc of grinding noise. Found grease dripping all over bottom components. Ordering parts needed. * requesting double labor ; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 W11395618 (CAP) and 1 W11454734 (GEARCASE ) and 1 WPW10427633 (pulley shield)
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.