Appliance Repair in Brookpark, Ohio
for Brook Park, OH
James - Brook Park, OH
David was professional, explained everything, worked quickly and my dryer sounds better than it did when I got it!
Becky - Brook Park, OH
Robert - Brook Park, OH
Prompt and professional
Great service, Corey very pleasant and knowledgeable, very please with service
Diana - Brook Park, OH
Service Call fee is unacceptable
Scott - Brook Park, OH
The service call fee is charged even if we agree to have the work done is unacceptable. Should be parts and labor not parts, labor and service call.
Response from Fred's Appliance Service:
Hi There Scott! Thanks so much for dropping us a line. We appreciate you sharing feedback on our pricing. Our company does keep the charges completely separate and itemized. This allows our customers to know exactly what they're paying for. Generally, any company that applies the service call charge (or doesn't otherwise itemize the service call if repair is made) inflates their labor costs to cover the service call. We prefer to be completely transparent in exactly what you're paying for when we perform services for our customers. We do very much appreciate your feedback! -The Fred's Team
RANGE WHIRLPOOL WFG515S0ES1 "Replaced the spark module. Optest ng. Checked the outlet, good properly polarized. Checked to spark module 120 volts to the bake and broil. Checked the bake and broil valve 2.14 ohms. Called t/l Rick checked the red and orange wire 10 dc volts. Will need a new spark module. Office to order part. ; ordrng 1 W11162730 (module-spk)"
RANGE WHIRLPOOL WFG515S0ES1 CC that the oven does not turn on. Confirmed the bake nor the broil turn on. Checked the voltage from the control to the spark module 120 volts. Checked the gas coil on bake and broil 235 ohms. Will need a spark module. Office to order part. ; ordrng 1 W11162730 (module-spk)
REFRIGERATOR MAYTAG MRT118FFFH04 "Customer complaint fridge has heavy condensation dripping from fridge ceiling, confirmed, found left side of gasket with a big gap on half of the whole side, hinges were switched on installation, trained gasket to cabinet, cleared water droplets from ff ceiling"
DISHWASHER KITCHENAID KDFE304DBL0 "Installed new control, op test good"
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.