Appliance Repair in Brookpark, Ohio
for Brook Park, OH
BETTY - Brook Park, OH
The technicians were polite and know their job. Very efficient.
Awful customer service
MELISSA - Brook Park, OH
Your company has a contract with whirlpool. Twice I was called to be told they can not come out to service my dishwasher. Due not having all the info. You should of contacted whirlpool. That's who you are contracted with. Then was told whirlpool didn't due their job. Wow, this is a company you work with. Maybe you should of done your job and contacting whirlpool. Instead you call me twice to upset me, thinking my dishwasher wouldn't be fixed. All you had to do is contact whirlpool ask the to get all the info. But no I'm contacted. Poor buisness practice on your half. I definitely told whirlpool how you said bad things about them and how bad your customer service is. I will day this your service guys were wonderful. Both respectful and courteous they did a great job on my dishwasher. They are a great asset to your company. In the future I work on better practices with customers on your customer service
Response from Fred's Appliance Service:
Hi Melissa, Thank you for taking the time to submit your review. While we do work with Whirlpool, we are unable to call Whirlpool on a customer's behalf. We apologize for any inconvenience this caused you. We are happy to hear that the technicians were helpful in getting your dishwasher back up and running again! Thank you again for your feedback! Have a great week! The Fred's Team
PAULA - Brook Park, OH
Exceptional all around service
JEREMY - Brook Park, OH
excellent and timely service
Ellie - Brook Park, OH
WFW75HEFW0 WHIRLPOOL WASHER Removed shipping bolts from washer. Had to run calibration and test cycle for proper operation.
WTW5000DW1 Whirlpool Washer Cc that unit will not go past rinse Ran diagnostics found error f7e1Found connector to capacitor bent and reading Open Needs motor capacitor replaced ; ordrng 1 W11158831 (CAPACITOR ),
WFW75HEFW0 Whirlpool Washer Customer complaint washer shakes violently while spinning, ran diagnostics no codes found, started test cycle skipped to test 8 spin, confirmed unit shaking excessively, unit is a stackable in a very tight spot, shipping bolts may still be installed, this house will need two techs to get to top or back of this unit, dryer vent goes in wall on side the washer and dryer need manipulated around to get dryer lined up with vent
MVWX655DW Maytag Washer Installed new control, calibrated, op test good
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.