Appliance Repair in Brookpark, Ohio
for Brook Park, OH
Service Call fee is unacceptable
Scott - Brook Park, OH
The service call fee is charged even if we agree to have the work done is unacceptable. Should be parts and labor not parts, labor and service call.
Response from Fred's Appliance Service:
Hi There Scott! Thanks so much for dropping us a line. We appreciate you sharing feedback on our pricing. Our company does keep the charges completely separate and itemized. This allows our customers to know exactly what they're paying for. Generally, any company that applies the service call charge (or doesn't otherwise itemize the service call if repair is made) inflates their labor costs to cover the service call. We prefer to be completely transparent in exactly what you're paying for when we perform services for our customers. We do very much appreciate your feedback! -The Fred's Team
Rolland - Brook Park, OH
Great service and follow-up service
Robin - Brook Park, OH
It was such a nice experience to deal with Corina. She was professional, courteous, and informative. I wish all of the service calls we make were like what we experienced with Corina. thanks so much for sending her!
Ralph - Brook Park, OH
Ralph - Brook Park, OH
WASHER AMANA NTW4516FW1 "Replace control took old control with me for return ran diagnostics calibration and auto test pass,opt test ok"
REFRIGERATOR WHIRLPOOL WRF560SEYW00 Lever of icemaker came off put back in explain customer that it is an manually shut off ice maker customer said she never had any issues before having lever down ; used 1 4317943 (ICEMAKER 123.59) from stock
OTR MICROWAVE MAYTAG MMV1174DH2 Replaced the magnetron. Optest ok. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
WASHER MAYTAG MVWB750YW0 Replaced the rps sensor. Ran a CO test. Started a rapid wash. Optest ok.
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.