Appliance Repair in Chesterland, Ohio
We're often in your area providing in home appliance service. See all of our customer love below.
We're looking forward to servicing your family's appliance needs!
-The Fred's Team
for Chesterland, OH
Dryer wouldn't heat
Jill - Chesterland, OH
This was our first time working with Fred's Appliance. We have a four year old Samsung Washer and Dryer. Our dryer wasn't drying so I called around to different places, but they did not service Samsung appliances. I called Fred's who did service Samsung appliances. The technician came out and inspected it, and found out that my heating element went and the pulley went also. I was disappointed to hear that the technician did not have any parts in his truck for a Samsung dryer nor did Fred's have Samsung parts at their business (warehouse) and had to order them because they are Samsung parts. Needless to say, they ordered the parts, which came to my house. The technician then came the next day to install them. He put both new parts on in about 15-20 minutes. When he turned the dryer on, the technician and I had heard a squeaking sound. Needless to say, we had to order four rollers for the dryer. The technician came back within a few days to install them. We didn't hear a squeak noting that everything was fixed. The technician did a great job replacing all the parts, but I would tell anybody NOT to buy Samsung appliances ever. It costs us over $600 for parts and service with total. I could've went out and bought a new basic Amana or Whirlpool electric dryer for cheaper. The service was great and the technician was very patient, knowledgeable and explained everything. I definitely would hire them again for any appliance repairs in the future!
Response from Fred's Appliance Service:
Hi Jill! Thanks for sharing your experience. We do apologize for the multiple trips to get your dryer repair completed, but glad to hear that Joe was patient and able to resolve the issue for you. Sometimes these machines have a mind of their own. If you do have any questions about your visit please let us know. Thanks again Jill and have a good day! -The Fred's Team
Dominic - Chesterland, OH
They were quick and efficient and they were both nice guys thank you very much
Response and Service were awesome!
Sheila - Chesterland, OH
Extremely fast response. Part arrived next day. Service installed and did an awesome job!
Great Service, Nice Guy
Dawn - Chesterland, OH
This is the second time Jason has been to my house to fix my washing machine his repair was spot on and he arrived exactly when he was supposed to!
Janice - Chesterland, OH
Everything was great. Serviceman explained everything was very professional. Thank you
Josh - Chesterland, OH
Anthony - Chesterland, OH
Dawn - Chesterland, OH
Jason was prompt (on time despite weather conditions) courteous and fixed my appliance the first time. Will use again and refer!
Paul - Chesterland, OH
Tom - Chesterland, OH
The tech was very professional and pleasant. I'm very satisfied with your companies service.
Lenny Dasco Electric dryer
Lenny - Chesterland, OH
Very good service and quick. They determined issue that other tech’s did not detect. I will use Fred’s from now on. Very honest people
Andrea - Chesterland, OH
Jason was great. Thank u
Shawn - Chesterland, OH
Refrigerate Ice Maker Replacement
Richard - Chesterland, OH
Knowledgeable, efficient & friendly. A pleasant experience.
Dan - Chesterland, OH
Warranty service from Maytag ( whirlpool ). Great tech!
Amelia - Chesterland, OH
Janice - Chesterland, OH
Jason was very nice!
Liz - Chesterland, OH
Fred's was called due to the fridge not turning on as needed and extreme condensation in the fridge section and frosting in the freezer section. The serviceman identified that the thermostat was in need of replacement and thought replacing the thermostat would regulate the temp and stop the condensation in the fridge and the frosting in the freezer. Unfortunately, it did not so I called Fred's for a return visit. Corina B was the tech that arrived and she quickly identified the cause of the condensation and frost and fixed it for the most part. She is not only knowledgeable, but personable as well.
Excellent work very polite very professional
Jim - Chesterland, OH
Bill - Chesterland, OH
Joe was outstanding; professional, courteous, respectful and knowledgeable.
Mike - Chesterland, OH
Nancy - Chesterland, OH
Paul - Chesterland, OH
Response from Fred's Appliance Service:
Hello! Thank you so much for taking to time to leave us some stars. I've reviewed your service history, and I've found we didn't quite get it right the first time out. I see we're scheduled to get you squared away this MON 1/28. Sorry for the troubles, but, we will prevail! Thank you! -The Fred's Team
So organized, great operation, company.
John - Chesterland, OH
Persistent with difficult diagnosis, and returned until solved
Michael - Chesterland, OH
Fred's Appliances is a Godsend when it comes to cranky appliances. The company is well designed in their customer interface. Whether the front office, or the automated appointment reminder and confirmation system, Fred's is great. Thorough and painstaking diagnostics are there. Results, even when challenging are pretty much guaranteed. I'd recommend this company to anyone in my area!
REFRIGERATOR GE GNS23GGHBFWW "The temperatures inside the machine or a little warmer than they should be I tested the temp sensors in the fridge and freezer they tested relatively accurate in comparison to a temperature sensor on chart by GE. Most likely control needs to be replaced estimate only; ordrng 1 WR55X23924 (board asm main contr), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR GE GNS23GGHEFWW I found the temperatures in the fridge were around 50 and the temperatures in the freezer were around 20. I remove the back panel found that the condenser was clogged with dust there was heat transfer. Most likely just needs a good cleaning.
DRYER WHIRLPOOL WED4900XW0 Cc unit not spinning drum Customer stated he moved the unit and now it’s not spinning Found idler pulley to have popped out of place Put pulley back into place Ran test cycle OP Test Ok
REFRIGERATOR KITCHENAID KRFC302EPA00 The issue is the cosmetic cabinetry door kit was not assembled correctly I reassembled it tested good
DRYER SAMSUNG DV42H5000EW/A3 Installed rollers. Ran test cycle. Op test ok
DISHWASHER KITCHENAID KDTE104ESS1 There was glass in the pump op tested good
WASHER MAYTAG MVWB865GW1 Cc: grinding noise during agitationCustomer stated she shut it off when she heard the noise. Found error code f0e5(off balance load). Ran auto test and calibration. Did not hear and grinding. Checked under unit. Found a floor drain plugged and the screw head right under stator and rotor. Advised customer. Op test ok
REFRIGERATOR WHIRLPOOL WRT771REYM00 "Cc: ice build up in freezer, leaking water into fridge, kick plate falling offAdvised customer kick plate is not covered unde4 warranty. Found drain plugged up. Cleared drain and ice build up. Op test ok"
MICROWAVE JENN-AIR JMW9527DAB "Installed fan, op test good
RANGE WHIRLPOOL WEG750H0HZ0 "Installed new user interface , op test good"
DRYER SAMSUNG DV42H5000EW/A3 Installed idler pulley and element. Ran test cycle. Unit still squeaking. Needs rollers; ordrng 4 DC97-16782A (ROLLER3748)s
MICROWAVE JENN-AIR JMW9527DAB "Customer complaint bake or connect not working, confirmed, found 4d21 no fan rotation, ran test on bake and broil, convect and cooling fans, all operational, rps sensor on fan not registering movement, uni needs new cooling fan; ordrng 1 WP74008383 (fan- tange), used 1 SHIPPING (shipping and handling) from stock"
DRYER SAMSUNG DV42H5000EW/A3 "Cc: not dryingFound heating element open, and idler pulley worn. Needs idler and elementCustomer does not want to repair at this time"
RANGE WHIRLPOOL WEG750H0HZ0 "Customer complaint that unit changes time and date, unit needs new updated user interface ; ordrng 1 W11339755 (user interface )"
RANGE MAYTAG MER8700DH1 Installed bake element. Ran bake test to 300 degrees. Op test good.
REFRIGERATOR WHIRLPOOL ED2SHAXMQ10 "Installed optic boards and bracket, op test good"
REFRIGERATOR WHIRLPOOL ED2SHAXMQ10 The bracket that holds the water supply switch the bracket is broken the icemaker opticals are blinking two times and then pausing for one second the opticals need to be replaced; ordrng 1 W10757851 (optic bd set ref) and 1 WP2180226 (bracket)
RANGE MAYTAG MER8700DH1 "Cc unit taking long to preheat and bake takes too longFound bake element physically open, unit needs bake element. Part covered under 10 yr. ordering.; ordrng 1 W10779716 (elmnt-bake)"
WASHER WHIRLPOOL WTW7000DW4 "Cc unit not workingFound console powering on but not accepting commands. Was able to get into diagnostics, but no codes stored. Replaced control and console using customer supplied pre Id part. Checked voltage at outlet. Good at 122v and correct polarity. Ran auto test and calibration. Op test good."
WALL OVEN MAYTAG CWE5800ACE "Cc unit oven not heating(upper)Customer he replaced element, did not work. Lower oven works good, but light bulb blew up. Checked wiring to element and light bulb, checked good. Tested voltage to element, missing L1. Unit needs relay clock board. Checked voltage to lower bulb, good at 117, tested with new bulb. Op test good. Think he had a bad bulb. Clock relay board (74001404) is nla for this."
DRYER MAYTAG MGD3500FW0 Cc of noise Found idler pulley damaged Replaced using kit OP Test Ok
REFRIGERATOR KITCHENAID KBSD602ESS01 "Installed optics boards, op test good."
REFRIGERATOR KITCHENAID KBSD602ESS01 Ice maker not needed. the Optics fails; ordrng 1 W10757851 (optic bd set ref)
REFRIGERATOR KITCHENAID KRFC302EPA00 Installed door gaskets. Good seals. Op test good.
FREEZER WHIRLPOOL WZF34X20DW01 "Cc unit vibration buzzing noiseConfirmed vibration from cabinet. Removed back cover, possible process stub rubbing on back cover. Also adjusted cabinet. No vibration at this time."
REFRIGERATOR KITCHENAID KRFC302EPA00 "Customer stated they could not find the parts delivered to them, even though tracking shows delivered on 3-13-19. Reordering gaskets.; ordrng 2 W10830047 (gasket-fip)s"
WASHER WHIRLPOOL WTW8040DW4 "Installed part, calibrated, op test good, took part with to send to academy"
REFRIGERATOR KITCHENAID KRFC302EPA00 Cc unit door flipper brokeConfirmed mullion flipper broke away from hinge. Replaced million flipper using customer supplied pre Is part. Customer also stated both ff door gaskets are tore. Confirmed tears in both gaskets. Ordering both ff door gaskets.; ordrng 2 W10830047 (gasket-fip)s
WASHER WHIRLPOOL WTW8040DW4 "Customer complaint washer won’t start just clicks then shut off, ran diagnostics found f5e2 lid lock failure, tested lid lock, lid lock failed; ordrng 1 W10810403 (lid lock assy XXRETURN TO ACADEMYXX)"
REFRIGERATOR KITCHENAID KRFC704FPS01 Customer states it continues to thaw in the ice bucket area and leak onto the bottom of fresh food area. Called teckline Austin. Went thru diagnosing and found that when filling ice maker water is going behind ICEMAKER onto floor of ice room. Adjusted fill tube and tested icemaker and no water leaked. Customer to monitor
WASHER MAYTAG MVWB865GC0 Cc of errors Found UI dead was able to activate diagnostics found error for communication f6e2 and f6e3 Replaced UI and control Ran auto test and calibration
REFRIGERATOR KITCHENAID KRFC704FPS01 Installed ui panel and orion control. Customer to monitor
WASHER AMANA NTW4516FW3 Installed water valve. Ran auto test and calibration. Op test ok
WASHER AMANA NTW4516FW3 Cc: not completing cyclesFound error code f8e1(long fill no fill). Unit has low water pressure to both hot and cold. Found water valve not opening. Needs water valve; ordrng 1 W11210463 (valve)