Appliance Repair in Chesterland, Ohio
for Chesterland, OH
LAURA - Chesterland, OH
CHARLES - Chesterland, OH
Efficient and professional
Great work and service
MR jack - Chesterland, OH
Not so great experience
CHARLIE - Chesterland, OH
Response from Fred's Appliance Service:
Hello Charlie, Thank you for your review. I've reviewed your records. I see we have been having trouble with this machine. Sometimes, appliances do get the best of us. I'm so very sorry for this trouble. I'm showing you're currently on the schedule today for Robert to come out and get this problem resolved once and for all. Thank you---The Fred's Team.
Corina was very professional and did a great job.
TERESA - Chesterland, OH
Corina was very knowledgeable and professional.
GE DISHWASHER GLDT690TBB00 Found striker stuck in latch, pulled out of place,removed from latch, reinstalled in place, ran unit, op test ok; Cllctd $202.77 CC Ref # 838122862, Job Cmpltd,
WRF532SMBW01 WHIRLPOOL REFRIGERATOR Customer complaint of loud creaking noise, found water line tapping against back of cabinet, corrected waterline, no noise heard now, op test good, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line; Job Cmpltd,
PFSS6PKWBSS GE REFRIGERATOR he unit is not keeping temp in the fridge I found the evaporator was completely covered in frost fan not spinning unit needs new evaporator cover it comes with the fan in insulation and new plastic cover peace.; ordrng 1 WR13X10573 (asm cover evap.), schdld next appmnt for 9/28 THU
KITCHENAID DISHWASHER KDTE104ESS1 Ran normal wash. Found wash motor seized mid washed. Needs sump replaced. Advised cust she will need to contact wpl for auth. Office not to order aprts unless contacted. ; ordrng 1 WPW10605057 (SUMP),
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Job well done. My new fridge/freezer had a defective door. The technician quickly identified the problem (showed me) and ordered the door. I admit the door seemed to take forever to arrive but that was the manufacturer's issue. Scheduling the door's replacement was a breeze (the dispatcher was so nice) and you're given a link to track the technician's progress in real time (and it actually works!). You get a call right before your appointment. The technician, Paul, is polite, speedy, and knowledgeable. Overall, a positive experience dealing with an unexpected issue. I'd use them again.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.