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-The Fred's Team

Local Reviews
for Cleveland Heights, OH

Fred's Appliance Service Rated 4.8 out of 5 stars based on 147 customer reviews

Map of Cleveland Heights, OH

Professional repair service




Review of Fred's Appliance Service

Very professional service, explained issue and resolved it!


Map of Cleveland Heights, OH

Repeat service call




Review of Fred's Appliance Service

My refrigerator is only one year old and we have had three separate service calls for the same issue and OUR ICE MAKER IS STILL NOT WORKING.


Response from Fred's Appliance Service:

Hi Jessica! Thank you for sharing your feedback. We are sorry to hear that you have had multiple trips to your home and this issue is still not resolved. It looks like we do have you back on schedule tomorrow afternoon with Jason to see why the refrigerator is still not making ice. Until then should you have any questions please let us know! we want to get this taken care of for you. Again we apologize for the inconvenience. -The Fred's Team


Map of Cleveland Heights, OH

Mann




Review of Fred's Appliance Service


Map of Cleveland Heights, OH

Not happy




Review of Fred's Appliance Service

Had the technician out three times and still no ice. Had to call again for more assistance. We will see.


Response from Fred's Appliance Service:

Hi Jessica! Thanks for sharing your experience with us. We apologize that we have been to your home multiple times for your refrigerator and the issue is still not resolved. Our goal is to always try to get our customers taken care of on the first trip. It looks like we do have scheduled for Friday 10/30 and will be with a different technician for a second set of eyes. Until then should you have any questions we are here to help! Again we apologize for the inconvenience and will see you soon. -The Fred's Team


Map of Cleveland Heights, OH

Awesome service




Review of Fred's Appliance Service

Awesome service


Map of Cleveland Heights, OH

Jim S




Review of Fred's Appliance Service

These guys are the best. They come when they say they will and they know exactly what they’re doing. Best service company I’ve ever dealt with


Map of Cleveland Heights, OH

Clem




Review of Fred's Appliance Service

Service time was scheduled between 9am and 12. Received a call at 9:00 stating that tech had finished up with last customer and was headed my way. The tech arrived shortly after. I appreciate the communication, consideration of my time, and the completion of service effectively and efficiently.


Map of Cleveland Heights, OH

Jason was very pleasant and observed today’s safety code.




Review of Fred's Appliance Service

Very prompt, kept inside the time they said he would arrive and the main office did call that he was running late, but he did make it within the window they told us he would be here. ,


Map of Cleveland Heights, OH

Garcia




Review of Fred's Appliance Service

Technician was extremely kind and hard working.


Map of Cleveland Heights, OH

Great service! Friendly, on time, and efficient!




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Jason was helpful, and explained everything to me as he went along


Not great Service




Review of Fred's Appliance Service

It was not a great experience. The technician said that the dryer was in great working condition for its age. Sad to say the dryer went out two days later. The appointment was made because we could hear the difference in the sound it was making and now we had to order a new dryer, plus pay for the service visit.


Response from Fred's Appliance Service:

Hi Frank! Thank you for sharing your experience with us. We apologize that it did not turn out to be a positive one. When Dan ran his diagnostics he did not hear any unusual noises at the time. Our trip and diagnostic is warrantied for thirty days. We would have been happy to send out another technician for a second set of eyes. If you have any additional comments or concerns just let us know. Thanks! -The Fred's Team


Great Service!




Review of Fred's Appliance Service

The repair was fast and correct


Great Service




Review of Fred's Appliance Service

The scheduled time was between 9:00am and noon; Joe arrived at 9:01am. He was awesome; efficient and informative.


Great service




Review of Fred's Appliance Service

Very satisfied with service and work.


Service Reviw




Review of Fred's Appliance Service


recipient




Review of Fred's Appliance Service

pricing.not applicable, still under warranty


Home owner




Review of Fred's Appliance Service

Did a great job


Nice person, but our issue is still unresolved.




Review of Fred's Appliance Service

Jason was very nice, and he definitely tried his best to fix the problem. Unfortunately, our appliance still has the same issue that we called about, so we are having someone come out again on Monday.


Response from Fred's Appliance Service:

Hi Karen! Thanks for dropping us a line. We apologize that the issue is not resolved after replacing parts on your washer. Our goal is to get it right the first time around! I see we have you scheduled for Monday to get this taken care of. If you have any questions before your return visit just let us know. Thanks and have a good day! -The Fred's Team


Excellent Service




Review of Fred's Appliance Service


Excellent




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Fixed the problem with my washer


Great service




Review of Fred's Appliance Service

Great service


Very helpful and understanding




Review of Fred's Appliance Service


Faye




Review of Fred's Appliance Service

Great service..easy to set up appointment...corine was pleasant and knowledgeable


Exemplary technician




Review of Fred's Appliance Service

Prompt, efficient, courteous, clear.


Freezer Fixed Fast!




Review of Fred's Appliance Service

Great service for start to finish. I was impressed with the online scheduling. It was easy and asked non-technical relevant questions. Upon arrival to our home, Dan and his tech-in-training were very professional throughout the service call. He told me the problem, solution, cost and timeline until the job would be completed. Dan returned when the part arrived at my home and quickly installed the thermostat. Thanks for being a reliable company with awesome techs. I highly recommend Fred's Appliance Repair. (BTW, Dan is/was a great mentor from what I saw.)


corina




Review of Fred's Appliance Service

polite and prompt, quickly diagnosed issue and presented several options to us. Thank you


Great service




Review of Fred's Appliance Service

Fred’s is the best for appliance service.


Kim




Review of Fred's Appliance Service


Great job




Review of Fred's Appliance Service


Good




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Great service. Joe explained everything thoroughly and went above and beyond. Highly recommend.


Pleased with the job did the work guickly




Review of Fred's Appliance Service


Very impressed




Review of Fred's Appliance Service

I was impressed with the prompt service and the friendly repairman.


Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL GX5FHTXVY04 "Customer complaint of ice build up in freezer section, Found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good ; used 1 W10619951 (TUBE-DRAIN) from stock"

Near Essex Rd, Cleveland Heights, OH 44118
Dan H.

Dan H.

DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint that unit is leaking, found unit leaning forward causing water to slosh over tub lip, leveled as best I could, there is a one inch piece of wood above dishwasher preventing it from being leveled(see pic), advised customer they may need to remove that wood if leak continues, unit is operating as designed b"

Near Renrock Rd, Cleveland Heights, OH 44118
Dan H.

Dan H.

WASHER AMANA NTW4516FW3 "Customer complaint that unit was off balance, ran diagnostics found f0e2(stuck key) error code, button is working, suspension is good, ran high speed spin on manual test cycle, unit spins normally, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"

Near Euclid Heights Blvd, Cleveland Heights, OH 44118
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Installed control, thermistor, and drain tube. Op test ok"

Near Sylvania Rd, Cleveland Heights, OH 44121
Joe O.

Joe O.

RANGE WHIRLPOOL WGG745S0FS02 Installed manifold. Tested. Op test ok

Near Beverly Rd, Cleveland Heights, OH 44121
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF560SMYB04 "Door will not open, door frozen shut. Spoke to BJ, He stated the to order glides for freezer.he stated the customer will have to leave unit unplugged before we come back. Advised customer to leave unit unplugged for 48 hours before return visit. Needs freezer door glidesGlide shows out of stock, office to reschedule.; ordrng 1 WPW10397635 (slide) and 1 WPW10397636 (slide)"

Near Woodview Rd, Cleveland Heights, OH 44121
Jason N.

Jason N.

WASHER MAYTAG LAT8824AAM "Cc unit not cycling Ran wash test, unit fills but then sits there. Checked lid switches, found lid close micro switch button stuck in, reading open. Unit needs lid micro switch.; ordrng 2 WP207166 (switch- ch)s"

Near Atherstone Rd, Cleveland Heights, OH 44121
Joe O.

Joe O.

RANGE WHIRLPOOL WGG745S0FS02 Cc: leaking gasCustomer had dominion gas company out. Dominion determined the rear left and right burners are leaking. Need manifold; ordrng 1 W10806878 (manifold)

Near Beverly Rd, Cleveland Heights, OH 44121
Jason N.

Jason N.

OTR MICROWAVE WHIRLPOOL WMH31017HS4 "Cc unit hood light not workingCustomer stated he replaced bulb, now it’s not turning off. Found customer had installed an LED lamp. Replaced control and lamp using customer supplied pre Id parts. Hood light test good, works on all settings. Advised customer that LED bulbs will not work in these units, and to also unplug unit if changing bulb out. Op test good."

Near Yellowstone Rd, Cleveland Heights, OH 44121
Joe O.

Joe O.

WASHER WHIRLPOOL WFW72HEDW0 "Cc: error codesFound error code f5e2(door lock error) f5e4(door not opened between cycles) f1e2(motor control error). Ran quick test cycle. Door is locking. Ran diagnostics test for door lock, found resistance is out of range on door lock(59.0 ohms). Needs door lockCustomer does not want to repair at this time"

Near Dellwood Rd, Cleveland Heights, OH 44118
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Customer complaint that unit is not making ice, ice bin is full, ran ice maker diagnostics found e0(no errors/functioning ice maker ), ice box fan is working, good frost pattern on evaporator, unable to duplicate the problem , unit is operating as designed"

Near Grosvenor Rd, Cleveland Heights, OH 44118
Jason N.

Jason N.

REFRIGERATOR JENN-AIR JFI2089AEP "Cc unit still not coolingConfirmed both compartments at room temperature, compressor does not sound like it’s running. Checked compressor operation, compressor is running, however amp draw only .2a. Found refrigerant leaking from corroded discharge line running through drain tray. Will need repaired and recharge. Recovered refrigerant, cut out back section of discharge tubing. Replaced with new copper tubing. Replaced filter drier using truck stock. Pulled vacuum, on system to 29 in/hg for 15 min. Recharged system with 5.25oz. Of r134a. Unit starting to cool. Advised customer to allow 24 hrs for unit to return to desired temps.; used 1 WPW10143759 (DRIER) from stock"

Near Meadowbrook Blvd, Cleveland Heights, OH 44118
Dan H.

Dan H.

RANGE GE JGBS20WEA4WW Customer complaint that the oven does not work. Confirmed. Control is sending 120 volts to the igniter. Igniter is week. Will need to be replace; used 1 12400035 (IGNITER) from stock

Near Revere Rd, Cleveland Heights, OH 44118
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Cc unit not making ice againCustomer stated it made a few cubes after last visit out, then nothing. Ran diagnostics, no ice maker faults, E0. Ran ice maker harvest test, completed 01. Ran fill test, water entering ice mold. Ice bin test showing bin not full, optics good. Called WP techline, Tj, sounds like could be fill tube heater issue, possible logic issue with main board. Recommend to replace both. Board showing b/o, office to contact customer about next service visit. ; ordrng 1 W11087201 (heater) and 1 W11224256 (cntrl-elec)"

Near Pomona Rd, Cleveland Heights, OH 44121
Brian M.

Brian M.

REFRIGERATOR JENN-AIR JFI2089AEP Cc of unit not cooling Reset power and unit started cooling Advised to watch

Near Meadowbrook Blvd, Cleveland Heights, OH 44118
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Installed inlet water valve and filter head. Customer could not find where to turn water back on to unit. She called complex maint. Who said he would come out today at some point and turn it back on for here. Could not check for leaks or test dispense. Advised customer if she experiences leaking or if unit does not operate correctly, to call WP and setup another service."

Near Slate Court, Cleveland Heights, OH 44118
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Cc unit still not making ice.Ran ice maker diagnostics, no codes, container test 15 checked back as not full, optics good. Ran ice maker fill test, no water entering ice maker. Replaced dual inlet valve using overflow truck stock (WPW10341329). Ran fill test, water entering mold. Advised customer to allow up to 24 hrs for ice production to start."

Near Pomona Rd, Cleveland Heights, OH 44121
Jason N.

Jason N.

WASHER WHIRLPOOL WTW5000DW3 "Cc unit leaking Ran auto test. When unit drains into washtub next to unit, water seeps from under wash tub cabinet. Could not find a leak on the unit. Advised customer he will need to contact a plumber at this point to remedy the washtub leak issue."

Near Severn Rd, Cleveland Heights, OH 44118
Joe O.

Joe O.

WASHER WHIRLPOOL WFW75HEFW0 "Installed control, pressure sensor and drain pump. Ran quick test cycle. Ran quick wash. Op test ok"

Near Rinard Rd, Cleveland Heights, OH 44118
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Installed control and led module, op test good; used 1 W11205083 (MODULE) from stock"

Near Pomona Rd, Cleveland Heights, OH 44121
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KRFF302ESS00 "Cc: not coolingFound temps in both sections at 73 degrees. Found unit pulling .5 amps. Found unit in a 18 in vac. Found no ui dye. Charged unit with nitrogen. Sprayed down all accessible lines and connections with soap solution. Could not locate leak. Called whirlpool tech line spoke with TJ, unit being put up for product review."

Near Wilton Rd, Cleveland Heights, OH 44118
Joe O.

Joe O.

REFRIGERATOR GE PFSS5NJWASS "Cc: intermittently not coolingCustomer states unit will get down to temp at night, then throughout the day will temps will raise. Found temps in unit at 48 degrees in ff section and 50 degrees in freezer. Found compressor not running. Found inverter is receiving proper power. Hooked up compressor tester. Found compressor started. Needs inverter box.Customer does not want to repair at this time"

Near Demington Dr, Cleveland Heights, OH 44106
Jason N.

Jason N.

RANGE WHIRLPOOL WFG320M0BS3 "Installed unit console, op test good."

Near Meadowbrook Blvd, Cleveland Heights, OH 44118
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL KFXS25RYMS2 "Customer complaint ice maker not making ice, confirmed, ice in mold, temp was 14 in ice box, I’m failed, replaced with part sent, op test good"

Near Derbyshire Rd, Cleveland Heights, OH 44106
Joe O.

Joe O.

WASHER WHIRLPOOL WFW75HEFW0 "Cc: error codesFound error codes f3e1(water level system error), f5e2(door lock error), f8e3(overflow conditions), f9e1(long drain). Ran drain and spin. Door is locking. Drain pump just humming. Found drain pump resistance is out of range. Ran pressure system test. Needs control, drain pump, and pressure sensor.; ordrng 1 W11201274 (cntrl-elec) and 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)"

Near Rinard Rd, Cleveland Heights, OH 44118
Corey L.

Corey L.

REFRIGERATOR KENMORE 106.642594 "Installed evap fan motor, cleared ice, op test good"

Near Cummings Rd, Cleveland Heights, OH 44118
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed ice maker. Cycled ice maker. Op test ok

Near Blanche Ave, Cleveland Heights, OH 44118
Jason N.

Jason N.

RANGE WHIRLPOOL AGR5330BAB "Cc unit bake or broil not workingRan bake test to 350, ignitor only drawing 2.5a. Ignitor is weak, needs replaced. Replaced ignitor using truck stock part. Ran bake test to 350 degrees. Op test good.; used 1 12400035 (IGNITER) from stock"

Near Derbyshire Rd, Cleveland Heights, OH 44106
Joe O.

Joe O.

DISHWASHER KITCHENAID KDFM404KPS0 "Cc: clean light flashing, not running a cycleFound overflow under unit had excessive water in it. Found suds in unit. Advised customer of running hot water at sink prior to starting cycle. Advised the unit running with cold water may not be breaking down soap properly. Ran test cycle. Op test ok"

Near Parkway Dr, Cleveland Heights, OH 44118
Brian M.

Brian M.

WASHER WHIRLPOOL WTW5000DW3 Cc unit not spinning out properly Found unit to be extremely un leveled and had stored errors for out of balance and overload Leveled unit as best I could with uneven cement floor Ran auto test and calibration ran drain and spin with a Load of clothes OP Test Ok

Near Woodmere Dr, Cleveland Heights, OH 44106
Joe O.

Joe O.

WASHER AMANA NTW4516FW3 "Cc: not spinning clothes out, not completing cycleFound error codes f2e1(stuck key) f7e1(basket speed fault) f0e2(over suds). Found unit is sensing basket speed. Found belt slipped off cam. Checked pulleys and cam for play. Everything is tight. Reinstalled belt. Ran auto test and calibration. Op test ok"

Near Monticello Blvd, Cleveland Heights, OH 44121
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed listed parts. Ice maker cycled. Advised customer to monitor over the next 48 hours. Op test ok

Near Beverly Rd, Cleveland Heights, OH 44121
Joe O.

Joe O.

DRYER WHIRLPOOL WGD4815EW2 Installed power cord. Tested multiple times. Op test ok

Near Shaker Rd, Cleveland Heights, OH 44118
Jason N.

Jason N.

RANGE WHIRLPOOL WFG320M0BS3 "Cc unit blue protective film not able to be removed from control panelCustomer sent pop. All documentation he has points to under 30 days on the cosmetic warranty.Confirmed part of blue film is stuck to stainless portion of control console. Will not peel, and seems to be damaging stainless finish underneath. Ordering control console.; ordrng 1 W11097777 (panl-cntrl)"

Near Meadowbrook Blvd, Cleveland Heights, OH 44118
Jason N.

Jason N.

WASHER WHIRLPOOL WTW4950XW0 "Cc unit not cleaning clothes wellCustomer states streaks left on clothing occasionally, thinks maybe unit is dirty inside. Ran auto test, all functions normal. Advised customer to run clean washer cycle. Use 2tbl. Or 1/4 c. Of detergent maximum. Also turn second rinse on and may have to use hotter water setting for better detergent dilution. Unit operation is normal. Op test good."

Near N Park Blvd, Cleveland Heights, OH 44106
Jason N.

Jason N.

WASHER WHIRLPOOL WTW4955HW1 "Cc unit agitator brokenConfirmed agitator broken, bolt snapped off. Able to extract rest of bolt from drive shaft. Installed new washplate, agitator and bolt. Ran auto test and calibration. Op test good."

Near Shannon Rd, Cleveland Heights, OH 44118
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KFIV29PCMS02 "Cc unit water dispenser slowConfirmed water dispense very slow. Removed filter to bypass. Dispense test normal, good pressure. Advised customer to change water filter."

Near Harcourt Dr, Cleveland Heights, OH 44106
Jason N.

Jason N.

WASHER MAYTAG MVWX655DW0 "Cc unit not washing clothes Found washplate free spinning on drive shaft. Splines stripped on washplate. Unit needs washplate.; ordrng 1 W10902814 (washplate10599), used 1 SHIPPING (shipping and handling) from stock"

Near Wood Rd, Cleveland Heights, OH 44121
Jason N.

Jason N.

STACK W/D GE GUD24ESSJ0WW "Cc unit leaking and not spinningRan wash test, unit leaking through tub seal. Unit need tub seal. Could not pull agitation, seized to shaft, will also need agitator. Ran spin and drain, unit drain pump will not turn on, good power in at 124v. Unit needs drain pump. Quoted customer tub seal repair and drain pump. Customer not repairing, estimate only."

Near Superior Rd, Cleveland Heights, OH 44118
Corey L.

Corey L.

REFRIGERATOR KENMORE 106.642594 "Customer complaint fridge not cooling but frz seems fine, confirmed, ff was 49 and frz -2, found evap fan failed, unit needs evap fan motor; ordrng 1 WPW10189703 (motor-evap 68.0L), used 1 SHIPPING (shipping and handling) from stock"

Near Cummings Rd, Cleveland Heights, OH 44118
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Cc: not making iceFound temps in freezer at 8 degrees, and ff section at 36 degrees. Found Ice maker not in home position. Tested power to ice maker receiving correct power. Found ice bin frosted over. Tapped ice maker, found ice maker started to cycle. Needs ice maker, ice maker harness, chute, and damper gasket. ; ordrng 1 W10884720 (harns-wire) and 1 WP67006341 (gasket) and 1 WPW10300024 (icemaker) and 1 WPW10353552 (separator)"

Near Beverly Rd, Cleveland Heights, OH 44121
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KRFF302ESS00 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 5.0oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"

Near Wilton Rd, Cleveland Heights, OH 44118
Dan H.

Dan H.

WASHER KENMORE 110.2064299 "Customer complaint that unit is not spinning, confirmed, found clutch worn, brakes locked up; ordrng 1 W10820043 (Brake) and 1 285785 (Clutch), used 1 SHIPPING (shipping and handling) from stock"

Near Derbyshire Rd, Cleveland Heights, OH 44106
Joe O.

Joe O.

DRYER WHIRLPOOL WGD4815EW2 Installed timer. Ran test cycle. Op test ok

Near Shaker Rd, Cleveland Heights, OH 44118
Dan H.

Dan H.

DISHWASHER WHIRLPOOL KDTM354ESS3 "Customer complaint that unit is not working, no buttons on user interface are working, found loose connection to power supply, tightened, op test good"

Near Edgehill Rd, Cleveland Heights, OH 44118