Appliance Repair Cleveland Ohio
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44108
Corina B
Job Details:
10/02/2023
"CC that the unit shakes when it spins. Confirmed. Found the suspension rods are weak. Will need new suspension rods. ; ordrng 1 W11130362 (Suspension rods), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Cleveland, OH 44102
Marie V
Job Details:
10/02/2023
"Cc that unit does not wants to finish the cycles but rapid wash and sometimes door is locked or unit wont finish the cycle and will shut off. Try to turn unit on, takes a while and when it does it starts go oress all buttons on its own. Try running diag, failed. Unit will need new panel install then will be able to see if other things needs repair. ; ordrng 1 W10911042 (Panel), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Cleveland, OH 44102
Marie V
Job Details:
10/02/2023
"Cc that the door is not closing properly, confirmed. Replaced hinges. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44111
Marie V
Job Details:
10/02/2023
Cc that unit is not making ice fast and that is not leveled. Unit rocks a little. Try to correct but floor is also not leveled. Unit will need new ice maker .; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Cleveland, OH 44111
Marie V
Job Details:
10/02/2023
"Replaced door, still having issues. Issue is in door liner. Called whirlpool they will review. Op test ok"
JSmith
Cleveland, Ohio
10/02/2023
Our technician was courteous and on time and tried his best. However he was not trained or qualified to do the work. He was very new and struggled throughout the call. He had to phone for assistance more than once, did not know how to use the tools and made a huge mistake on the install, causing a costly reinstall and redo. He did not know all the procedures and could only answer limited questions. He owned the mistake and handled in a professional manner, which I appreciated, but he was not qualified for the job. A more senior technician should have accompanied him. More training was needed before assigning to customers. A discount or coupon or some concession should also have been offered.
Hi there, JSmith! Thanks so much for dropping our team a line. Bill is a newer tech on our team, but he does have over 1,000 jobs under his belt. We're sorry that your particular service call got the best of him. Sometimes, appliance repairs snag even our most senior field team members! We're happy that persisted and ultimately got this service call figured out for you on his own. We also stuck to our original quote to you, though this job took much longer than anticipated. If you happen to have any more trouble, please reach out & we will promptly assist you. Thanks so much, and have a wonderful evening. -The Fred's Team.
JamesM
Cleveland, Ohio
10/02/2023
Very professional and efficient! Replaced my oven igniter within 20 minutes. Answered all the questions I had thoroughly
JamesM
Cleveland, Ohio
10/02/2023
Very professional and helpful!
Patti
Cleveland, Ohio
09/30/2023
Angel is very thorough in his work. I will request him every time I need a repair. Very conscious of everything from walking in the door till he leaves. Very neat and organized. Explains everything.
Thank you.
Melba P
Cleveland, Ohio
09/29/2023
Corina worked quickly and precise to troubleshoot the problems
