Appliance Repair in Cleveland, Ohio
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for Cleveland, Cleveland Heights, Brook Park, Fairview Park, Brooklyn, Brooklyn Heights, University Heights, Warrensville Heights, Shaker Heights, Timberlake, Garfield Heights, Highland Heights, Moreland Hills, East Cleveland, OH
Great service best work
Jessica - University Heights, OH
Service Call fee is unacceptable
Scott - Brook Park, OH
The service call fee is charged even if we agree to have the work done is unacceptable. Should be parts and labor not parts, labor and service call.
Response from Fred's Appliance Service:
Hi There Scott! Thanks so much for dropping us a line. We appreciate you sharing feedback on our pricing. Our company does keep the charges completely separate and itemized. This allows our customers to know exactly what they're paying for. Generally, any company that applies the service call charge (or doesn't otherwise itemize the service call if repair is made) inflates their labor costs to cover the service call. We prefer to be completely transparent in exactly what you're paying for when we perform services for our customers. We do very much appreciate your feedback! -The Fred's Team
New - Cleveland, OH
Guys were very Professional
Happy customer... thank you!
Dianne - Cleveland Heights, OH
Jo was professional and had a polite, respectful manner. He diagnosed the problem and clearly explained all my options. He was excellent. We were happy to see him again to install the faulty part. Thanks Fred’s and thanks Jo.
Bruce - Cleveland, OH
replaced my refreg door because of damage when original delivered.
Rolland - Brook Park, OH
Great service and follow-up service
Frederick - Cleveland Heights, OH
He was early, efficient, and knew what to do right away.
Jack - Cleveland, OH
Professional and prompt service
Bonnie - Cleveland, OH
Indeed great service. Jason is terrific!
Eric - Shaker Heights, OH
attention to details
Don - Cleveland, OH
Marty - Cleveland, OH
Very good service and result.
Todd - Shaker Heights, OH
Khadija - Garfield Heights, OH
Fast service repair, convenient scheduling time
still under warranty
John - Cleveland, OH
Very efficient, informative and knowledgeable.
Excellent and Efficient
Juliet - Shaker Heights, OH
Jason was terrific and efficiently diagnosed problem and repaired our dishwasher perfectly.
Kathleen - Fairview Park, OH
Corina did a great job. She was friendly, wore covers over her shoes, quickly assessed the problem and kept me informed along the way. She is a great representative of your company.
Alaric - Cleveland Heights, OH
Technician was very knowledgeable
Amazing service! I’ll use again and recommend.
Suzanne - Highland Heights, OH
Everything was handled so professionally and thoroughly!! I didn’t have to worry about a thing. From the amazing tracking to the great cleanup. I’ll recommend FREDS and will definitely us their services again!!
Audrey - Cleveland, OH
Matthew - Shaker Heights, OH
Knowledgeable factory service tech regarding Maytag appliance.
Gary - Cleveland, OH
Scott - Cleveland, OH
Corey was quick and efficient.
Fast and efficient!
Patrick - Cleveland, OH
Options to fix should have been offered
Brenda - Cleveland, OH
Response from Fred's Appliance Service:
Hi Brenda, Thank you for taking the time to submit your review! Your technician saw that your machine was not economical to repair. However, we are happy to provide an estimate. Someone from our team will be calling you shortly! Thanks! The Fred's Team
RANGE WHIRLPOOL WEG730H0DS0 Installed door glassOp test ok
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Installed listed partsOp test ok
DISHWASHER KITCHENAID KDTM354DSS4 "Customer complaint dishwasher track broke, confirmed right slide failed, also right adjuster broken, found adjuster WPW10546503 on truck plus surplus, quoted to replace, ok replaced, op test good"
DISHWASHER WHIRLPOOL WDT970SAHV0 "CC that the unit is not draining. Checked drain pump, clear. Found the stand pipe the drain hose is connected to is clogged. Will need a plumber. Took pic. Advised customer to have the drain hose connected to the garbage disposal instead of the stand pipe. Did not reconnect the power to the dishwasher. Optest ok."
REFRIGERATOR KITCHENAID KSCS25FVMS02 "Installed new control and user interface, op test no good, homes harness in door again, found red and blue wires open, unit needs new freezer section door, door is no longer available ; ordrng 1 W10257791 (dor-fip ss)"
WASHER MAYTAG MVWB765FW2 The unit is displaying a lock rotor error code. I try to do a load calibration the drum would not turn but the drum turns freely unit needs a new clutch in main control; ordrng 1 W10754448 (clutch) and 1 W11195970 (MAIN CONTROL )
RANGE KITCHENAID KSGG700ESS1 "Installed new door glass and regulator, op test good"
DISHWASHER MAYTAG MDB4949SDM2 "Cc unit leakingCustomer stated water around front corner of unit, and front of sink as well as under sink cabinet.Ran multiple wash and drain tests, checked all water and drain connections on unit. Door gasket looks good. Could not locate a leak on unit at this time."
DRYER WHIRLPOOL WED5000DW2 "Installed listed thermals. Removed detergent cup from vent tube. Ran dryer op test. Good heat, op test good."
REFRIGERATOR KITCHENAID KRSF505ESS01 Installed listed light modules. Op test good. Illumination has returned to freezer.
WASHER AMANA NTW4516FW1 "Replace control took old control with me for return ran diagnostics calibration and auto test pass,opt test ok"
REFRIGERATOR KITCHENAID KRFF507ESS01 The unit is leaking water supposedly I don’t see any signs of leaking. Customer has pictures but the water marks are not near the fridge just in front of the fridge. I am not able to move this fridge due to the right side of the fridge is sitting on a quarter inch thick piece of wood that runs all the way to the back wall. Customer will call us if it happens again
DRYER MAYTAG MEDB755DW2 Installed new part unit op tested good
RANGE JENN-AIRE JGS8850ADS "CC that the oven turns off after reach temp. Checked oven sensor 1084 ohms. Heated oven to 300* ui went blank. Will need a new control, clock control nla and oven sensor. Brought oven sensor back with me.; ordrng 1 74007217 (CONTROL ) and 1 WP74005739 (panl-cntrl 25774), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE ELECTROLUX EI30GF35JSA The unit has an uneven baking I recommend the customer to wait an extra 10 minutes after the beep for a more consistent temperature. Unit op tested good
REFRIGERATOR WHIRLPOOL WRF560SEYW00 Lever of icemaker came off put back in explain customer that it is an manually shut off ice maker customer said she never had any issues before having lever down ; used 1 4317943 (ICEMAKER 123.59) from stock
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Installed parts, found 3 locations in freezer drawers were not seated correctly, corrected, op test good"
WASHER MAYTAG MVWB765FW3 "Cust showed pop, sent pic. CC that the water trickles in and it does not agitate. Ran diag f0e3 Overload. Ran a manual spin and agitate. Ran a calibration. Started a normal cycle and a drain and spin with towels. Advised cust that it is normal to have the water stop and start filling. Its sensing the wash load. Optest ok."
DISHWASHER KENMORE 66514523N610 I watch the dishwasher for about 15 minutes I was unable to find a leak unit tested good most likely something was either deflecting water or holding the spray arm in a fixed position; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
WASHER AMANA NTW4516FW2 it’s not spinning properly needs an actuator
WASHER MAYTAG MVWC415EW1 "Customer complaint that unit is not spinning, ran diagnostics found f7e6(motor fault) error code, ran manual test cycle for high speed spin, unit spins, unit shifts to agitate and back, found gear oil all over under unit, unit needs new gearcase, customer does not want repair ; ordrng 1 W11035747 (gearcase 254.71), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer complaint freezer is frosting up, confirmed, found slides failed not allowing door to shut all the way, ordering slides; ordrng 2 WPW10120018 (slide rail (frz))s"
WASHER WHIRLPOOL WFW92HEFC0 "Installed listed wire harness, op test still no good. Console sent was only the console housing, need actual UI panel. UI selector dial still not responding. Customer not happy, understandable, wants to know if we can arrive tomorrow, same day as parts. Told her we will do our best.; ordrng 1 W10911024 (panel-cntl) and 1 W11033849 (harns-wire)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Installed parts listed, cleared ice, op test good, advised 24-48 hours for cooling to settle"
WASHER GE GFWH2400L0WW "Customer complaint washer is leaking and door is hanging, found gasket torn and hinge plate broken, hinge plate no longer available, quoted for gasket repair, customer does not want repair at this time, left quote for gasket only WH08X10058; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE WHIRLPOOL WOD77EC7HS01 "Customer complaint that time keeps on changing, called whirlpool techline spoke to jk , ran diagnostics found f6e0( user interface communication error ) error code, in needs new user interface; ordrng 1 W11352616 (user interface )"
REFRIGERATOR MAYTAG MFC2062FEZ03 "Customer complaint ice maker not working, cycled ice maker, ice maker has small cubes, ice maker refilled with only half tray of water, found water line to im cracked, used union to repair, op test good; used 1 WP2198677 (CONNECTOR 1/4"to1/4" John Gu) from stock"
RANGE AMANA AGR5330BAS3 "CO readings at 200 ppm, oven temperature at 500 degrees"
REFRIGERATOR WHIRLPOOL ED5FVGXWS01 "Customer complaint that unit is not cooling fresh food section temperature at 65 degrees , freezer section temperature at 22 degrees , found evaporator frozen solid, defrost heater and bimetallic are good, unit needs new adaptive defrost control and evaporator cleared; ordrng 1 WPW10366605 (cntrl-elec 196.68), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL MEDE500VW1 "Installed thermal fuse, checked venting, clear. Ran dryer op test, good heat. Op test good."