Appliance Repair in Cleveland, Ohio
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for Cleveland, Cleveland Heights, Brook Park, Fairview Park, Brooklyn, Brooklyn Heights, University Heights, Warrensville Heights, Shaker Heights, Timberlake, Garfield Heights, Highland Heights, Moreland Hills, East Cleveland, OH
Efficient and very courteous service agent.
Judith - Cleveland, OH
William - Shaker Heights, OH
Corina did a great job - on time and quite professional
Monica - University Heights, OH
Karen - Cleveland, OH
Corina did a great job identifying the problem and getting it fixed quickly. The job site was left clean.
Good service experience
Kathleen - Shaker Heights, OH
James - Brooklyn, OH
My service with Fred's Appliance Service was awesome from the first phone call. It was very easy to schedule an appt. Our service technician showed up on time. They send you a link so you can see where your technician is & where you are on the schedule. Paul was very personable & did a thorough job. We are very happy with the service & wouldn't hesitate to recommend Fred's.
Jessica - Cleveland, OH
He was very nice and good
Nancy - Moreland Hills, OH
Took 3 visits but hopefully now fixed. Fred’s should offer weekend and late afternoon times
Response from Fred's Appliance Service:
Hello Nancy! Thank you for taking the time to submit a review. We're sorry it took 3 visits!! :((( Sometimes these machines do get the best of us! Working weekends is a topic of discussion from time to time, but we're a family oriented company that prides in offering our employees the weekends off. Your feedback is important to us, thanks again and have an awesome weekend! -The Fred's Team
The guys were great
"Wagleyalmira - Cleveland Heights, OH
I have been recommending your company.
David - Fairview Park, OH
Excellent and Responsive
Ted - Cleveland, OH
Fred's has an exceptional process in place for accepting and scheduling service requests - excellent experience
Michael - Cleveland Heights, OH
Gregory - Cleveland, OH
Great service and easy
Meredyth - Shaker Heights, OH
Karen - Brooklyn, OH
Carole - Brooklyn Heights, OH
Darlene - Cleveland, OH
excellent service, very professional and knowledgable
Deloris - Cleveland Heights, OH
arrival was per estimated time. used shoe covers gave good explanation of problem. looked up product on computer to give me a visual view.
Linda - Shaker Heights, OH
I have always had good experiences with Fred's Appliance Service but I have to say Corina is exceptional. She is skillful both in her knowledge about my refrigerator's issues and how she treated me with courtesy and respect.
Great service for kitchen aid appliance
Howard - University Heights, OH
Corina was an excellent technician
Donald - Cleveland, OH
By far the worst repair service ever! I’ve been without a refrigerator off and on for a month! Most recently came out on 12/3 to fix an ongoing issue. Refrigerator is still not working! I’ve lost food at the hands of this company and they refused to do anything to help!
Response from Fred's Appliance Service:
Hi Donald, It was nice speaking with you earlier, and as I said we are so sorry to hear that your refrigerator isn't working properly. We will be happy to send a technician out to take another look and get this taken care of for you! Since your unit is still under warranty, you will just need to call the warranty company to schedule your service. Have a great week! Thank you! The Fred's Team
Gar - Cleveland, OH
Corina was awesome.
Corina Brimer - Excellent Technician
Edward - Shaker Heights, OH
Corina Brimer stopped by my house for a warranty repair on an Amana washing machine. She arrived on time, was very professional and diagnosed the problem quickly and explained what the problem was.. She came back a few days later to install a replacement control panel. She quickly swapped out the faulty panel with the new one, checked the washing machine for correct operation and made sure I was satisfied with the service. Corina has a very pleasant and upbeat personality and she is a very good technician. Please forward a "Thank you" to her from me for a job well done. Edward Hess
Excellent service from Freds
Pamela - Brooklyn, OH
Technician was very thorough and will refer my friends.
Nancy - Moreland Hills, OH
Excellent service. Wish they had Saturday or evening appointments, even honoring a first appointment request would be helpful. Dan was terrific. My units are under warranty
REFRIGERATOR KITCHENAID KRFC704FPS00 "Clear ice from fresh food section evaporator , installed new fresh food section evaporator cover and control, op test good"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Customer complaint that unit is not making ice, cycled ice maker, ice maker did not cycle, ice maker is recieving 120vac , installed new ice maker, op test good ; used 1 4317943 (ICEMAKER) from stock"
REFRIGERATOR WHIRLPOOL WRS325FDAW02 "Customer complaint that water filter door will not close, no damage to door or water filter housing, closed door, op test good"
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "Found freezer with light frost buildup throughout, solid ice on bottom. Defrosted freezer, found strap sitting on top of drain, not on heater. Repaired strap, put heater and sensor in diagnostic, all check in range. Re started refrigerator, compressor and fans coming on. Customer had to leave early for work, will send POP to office."
DRYER WHIRLPOOL LER4634EQ0 "Approx 20 yrs old. Machine not heating. Found wiring and heater terminals burnt. Sent pics. Also, thermal fuse and high limit cutoff have been bypassed. Will need wiring harness, cutoff, thermal fuse, and heater. Wire harness part # 3405110 is NLA. Office to r/s if parts are found.; ordrng 1 279816 (thermal cut off hi) and 1 279838 (element,heater) and 1 3405110 (WIRING HARNESS) and 1 WP3392519 (THERMAL FUSE)"
WASHER AMANA NTW4516FW1 "CC that the unit does not go passed wash. Found the drain hose on the ground. Raised the drain hose to the sink. Started a normal cycle, went into wash. Cleared fault codes. Ran a calibration. Optest ok. Cust already pd svc."
RANGE WHIRLPOOL WFG510S0AS1 "CC that control goes dead . Removed back, 120v to control, reset all connectors. ran diag, no codes. Will need new control. Office to order part.; ordrng 1 WPW10424890 (CONTROL)"
WASHER MAYTAG MVWC300XW0 "Motor not starting. Ran manual diag, agitate. Motor hums but does not start. Found failed capacitor. side of cap is melted and bulging out. Will give est. customer paid dep. office to order part. R/s per Cust req. ; ordrng 1 W10804665 (CAPACITOR 4882), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR FRIGIDAIRE FFHS2311LWQA Found dispenser not working and ice door had fallen out. Warm air was going up into container. Used steamer to clear ice from auger motor area. Removed and reassembled dispenser and flapper door. Icemaker is working and making ice. Tested dispenser. Ice now dispensing. Op test ok.
REFRIGERATOR KITCHENAID KFIS29BBMS00 Used steamer to clear ice. found drain clogged and water not going into drain pan. Removed drain tube under machine and cleared. Water now draining into pan.. Replaced harness per ser pointer using foil tape and tie wrap. Set controls. Op test ok..
REFRIGERATOR KITCHENAID KBFS20EVWH3 Installed new part unit op tested good
DRYER WHIRLPOOL WED4815EW1 "Customer complaint dryer not heating, unit is getting 220, found element open, replaced element with ts part, op test good, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent ; used 1 279838 (ELEMENT) from stock"
REFRIGERATOR MAYTAG MRT118FFFH00 "Customer complaint still too cold in fridge, temp was 33 in ff and 7 frz, customer lives alone and does not have a lot in fridge, advised customer to add a few gallons of water to absorb some of the cold, customer not happy with the unit and plans to call both Home Depot and wpl, this is the second time for the same issue, do not return for same issue"
RANGE WHIRLPOOL JDS9860AAP "Customer complaint broil not working, confirmed, unit is getting power, element is good, relay on control failing, unit need new control, WP5760M302 customer would like to shop around before going ahead with repair, balance for quoted repair is 511.47"
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Checked in doors and nameplate. Installed doors and nameplate, did not set down mitigation mat, no water running to refrigerator."
DRYER WHIRLPOOL WGD94HEXR0 "Customer complaint of a gas smell on the clothes, walked in to a strong stain odor from customers kitchen remodeling, no gas odor found in dryer, stain odor is heating up and smelling up the clothes, the odor will remain in he dryer as long as it remains in the house"
DRYER MAYTAG MEDC465HW0 "Checked in part. Installed sensor strip in dryer, ran ops, operating properly. Vent has 8’ run, with 2 bends, nothing excessive with ventilation. (Now have installed timer, control and sensor strip, all components operating properly)."
DRYER WHIRLPOOL LEN2000LW1 "Machine dead. Found open thermal fuse. Replaced from t/s. Also found heater element shorted to ground, keeping heater on and high limit tstat open. Also vent and blower housing clogged up. Cleaned out blower housing and vent hood on outside of house. Airflow now good. Replaced heater and cutoff from t/s. Advised customer on vent. Ran test cycle. Op test ok.; used 1 279816 (CUTOFF), 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"
WASHER WHIRLPOOL MHW3505FW1 "Not the mod and ser listed, will update. Found machine full of water, won’t drain, pump humming. Removed pump. Tub outlet and filter clogged up. Cleaned out parts. Ran co test cycle. Drain pump now working. All functions normal. No water mat, floor drain in basement."
LAUNDRY CENTER MAYTAG MVWC565FW1 "Verified pop. Sent pics. CC that clothes come out wet , and even when she does another drain and spin, motor hums , but does not start. Checked outlet, polarity and ground correct, outlet good. Reset power to machine. Ran diag,f7e6, motor fault. Cleared code. Checked for friction on drive train. None found. Ran manual diag , low spin. Machine spun. Ran high spin, motor started but after 10 minutes, motor extremely hot. Also, machine vibrates excessively when spinning. Will need new motor, capacitor, and suspension. Office to order parts.; ordrng 1 W11026785 (MOTOR) and 1 W11130362 (SUSPENSION) and 1 W11158831 (CAPACITOR )"
RANGE WHIRLPOOL WFG515S0EW1 "No trouble codes stored. Tested sensor, at 1250 ohms at room temperature, at higher ohms range, all wire connections good. Tested oven at lowered offset, first time, oven ran 20 degrees lower as set. Second test, oven averaged 30 degrees higher, indicating a control/relay/sense issue. Office to order control panel, white finish, and sensor.; ordrng 1 W10833885 (sensor) and 1 W11234436 (CONTROL PANEL, WHITE)"
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint that unit is making loud banging noises and fabric softener is being sprayed everywhere , ran diagnostics no error codes found, ran high speed spin cycle and heavy agitate cycle, no unusual noises heard, fabric softener dispenser is unit is operating as designed , unit is leaning to th right , leveled unit, op test good"
RANGE HOOD GE ZVC36L1SS Replaced the switch and main control. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
REFRIGERATOR WHIRLPOOL ED5LHAXWQ02 Replaced starter and cap and diffuser. Give 24 hours to return back to normal temps. Op test ok.
WALL OVEN WHIRLPOOL WOS51ES4ES00 "Installed new control, oven temperature sensor and thermal fuse, op test good"
COOK TOP WHIRLPOOL W5CE3024XB00 "Installed new cooktop, op test good"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Checked in parts. Installed water valve and tested, operating properly. Set down mitigation mat."
DRYER AMANA NED4705EW0 "Found drum spinning unevenly, support rollers worn. Used (1) roller kit 349241T from truck stock. Found wheel loose, tightened. Dryer now working properly.; used 1 349241T (ROLLER KIT) from stock"
WASHER CROSLEY CAW9352EW1 "Found error code for no fill long fill. Tested washer, the wash tub had filled and blocked the drain tube causing the error code. Informed customer about issue, washer is now operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
RANGE WHIRLPOOL WFG320M0BS2 "Customer complaint oven is not heating, found ignitor barely glowing, ran diagnostics found f1, cleared code and unplugged unit while replacing ignitor with ts ignitor kit, code did not reappear, oven burner lights, op test good; used 1 12400035 (IGNITER) from stock"