Appliance Repair in Cleveland, Ohio
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for Cleveland, Cleveland Heights, Brook Park, Fairview Park, Brooklyn, Brooklyn Heights, University Heights, Warrensville Heights, Shaker Heights, Timberlake, Garfield Heights, Highland Heights, Moreland Hills, East Cleveland, OH
Fred’s appliance repair was honest and convenient
Shelley - Cleveland Heights, OH
Like the service, the service person was helpful and nice
Thomas - Highland Heights, OH
The tech was personable, knowledgeable and took care of the problem right away.
Prompt and competent
Marianne - Fairview Park, OH
Washer finally works again
Linda - Cleveland, OH
Aside from the repair guy being 25 mins late which in turn made me late for work. My washer works again. Wish it could of been fixed sooner than it took but I guess over a week is good.
Response from Fred's Appliance Service:
Hi Linda! Thanks for you note. We're very sorry that we ran behind. It's never fun. Thanks again for your note, and have a wonderful week! -The Fred's Team
Everything we could ask for
Dr Linda - Cleveland Heights, OH
Arrived ahead of our expectations; were third on list. Prompt professional replacement of Maytag washer control panel. Machine working perfectly. May this panel far outlast the last two
careful expert service
Ruth - University Heights, OH
Brenda - Cleveland Heights, OH
Dominique - Fairview Park, OH
Excellent Service - Under Warranty
Sheri - University Heights, OH
Lorionta - Cleveland Heights, OH
The technican Al was great! Not only does he know what he's doing, but he was so personable that he made me feel so comfortable around him. Service was great and quick!
Great, Friendly Service
Maureen - Cleveland, OH
Brian was very prompt and very friendly. Knowledgeable repairman.
Victor - Cleveland, OH
Corey was great. Neat, fast, and through.
She was great! Stayed a long time to find the problem.
Bruce - Cleveland Heights, OH
Technician great. Customer Service staff (call center of 2 people) horrible!
Mervat - Cleveland, OH
Really pleasant and professional. I trust his work.
Good service, representatives were polite
Mary - Cleveland Heights, OH
There was a scheduling problem. They originally , awwek before the service date, said they were to be here in the afternoon window. Instead the day before they scheduled us for the morning window. Relying on the first statement we scheduled another person for the morning window. I didn’t want to turn your service away so of course they both arrived within 10 minutes. But, we did get all the problems resolved by your servicemen. Thank you
Response from Fred's Appliance Service:
Hi Mary, Thank you for taking the time to submit your review! We apologize for any confusion with scheduling. We always call and email 2 days for the scheduled appointment date with a three hour timeframe. Since we can't predict the exact amount of time it will take to diagnose appliances and complete repairs, we have to provide these 3 hour windows. We are glad to hear everything worked out and your unit is up and running again! Thank you! The Fred's Team
Ryan - Cleveland, OH
Service was great! My problem was fixed quickly and explained to me very well. Thanks Corey!
Hanging stove door
Seanine - Cleveland, OH
I loved that they sent a picture of who would be coming. I loved that they called and said how long it would take them to get there and he was a gem. young, professional, and authentic. He was efficient. My score of a three star in respect to convenience has nothing to do with Freds or Cory. I would just like it if all service providers could tell you where you in in order of service so that you are not wasting hours waiting. Someone has to come up with a better system...
great service and very informative
Kathy - Cleveland, OH
I was kept informed all through the process, phone calls, emails, when he was on the way. I think the service was great and will let my friends know how wonderful you are.
washer part broken
Esther - University Heights, OH
Jeff was just fine.
Monique - Cleveland, OH
Came around expected time.how ever workers didn't come back with dryer tubing that was bent during the time of fixing the dryer That never came back as stated. Lint all over the basement..heat circulates all day from the dryer. Please call to take care of this matter. Men were very professional.
Response from Fred's Appliance Service:
Hello Monique! Oh No! Thank you very much for your comment...we will be calling you shortly to address. Thanks again -The Fred's Team
Caroline - Cleveland Heights, OH
Brian took time to courteously explain everything to my husband.
Gregory - Cleveland Heights, OH
Professional & Attentive
William - University Heights, OH
Glad it was still under warranty!
Dorothy - Cleveland, OH
If this had not been covered under warranty it would have been more than half the cost of a new machine. The parts were expensive.
Fred is the best!
Kristine - Cleveland, OH
Good and very prompt service!
WASHER CROSLEY VAW3584GW1 "Found pressure hose loose at board inlet, re connected hose, put washer through ops test. Washer is operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
WASHER MAYTAG MHW3505FW0 "Found front user interface board shorted out. Repair within 30 days would be $501.91. Customer has decided to replace the washer, will not repair."
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Drain was clogged up, causing water to leak onto floor. Cleared debris from drain grommet. Cleared ice from drain and freezer. All tested ok."
RANGE KITCHENAID KFBS177YAL2 "Customer complaint unit beeps and shuts off sometimes, breaker was off when tech arrived, customer flipped breaker, started bake for 350, unit heated to 346, started convect bake, heard a ticking while fan was on, after 5 or so minutes in convect display went blank unit shut down and had a constant beeping tone, found wire in back of unit hitting smaller fan blade behind cavity wall, rerouted wire, sheathing was not broke, started convect bake again, no ticking, unit heated to 350 and beeped, temps good, op test good"
DISHWASHER WHIRLPOOL WDF5600SAFM2 "Spoke to Cameron from tech line, he said to make sure to run the dishwasher on a longer cycle to wash away any residue. Reviewed the operation of the dishwasher with the customer. Set down mitigation mat."
MICRO OVEN IKEA IMH16XWS4 "Customer complaint of a crack in trim on door, confirmed trim around glass on door is cracked in the middle on he bottom, needs door replaced, cannot dropship advised customer we will be tracking but part may not be here by scheduled return; ordrng 1 W10313277 (DOOR)"
DISHWASHER WHIRLPOOL MDBH945AWQ "Removed door panel, found plastic handle broken, needs handle, handle comes as assembly with latch, asked if the black handle would be ok since it’s only one available; ordrng 1 WPW10130695 (LATCH W/HANDLE)"
WASHER MAYTAG MHWE550WW01 "Replaced water pump, ran test cycle, op test good, customer bought dryer vent per tech suggestion, asked to help/show how to install, quoted 40 additional labor, ok, replaced dryer vent"
REFRIGERATOR JENN-AIR JFX2897DRM02 "Installed control, op test good, advised customer to check ice production in the morning it should definitely have made some by then"
REFRIGERATOR WHIRLPOOL KBFO42FTX04 "Customer complaint leaking water onto floor, found frz floor a sheet of ice, evap drain is clogged, steamed drain, cleared clog, cleared ice build up on frz floor, drawers, walls and ceiling, slides are good, taking new parts"
WASHER AMANA NTW4516FW2 Clutch not engaging when shifted. Replaced clutch from truck stock. Tested ok.; used 1 W10721967 (PULLEY) from stock
WASHER MAYTAG MVWB980BW0 Basket comes up half way on the shaft. The lock tight tool to take the nut off the screw snapped in half. A lot of rust around the nut to the bearing. Will not come loose with a crescent wench and chandler lock. Will need a new basket and tub. Called SM to order parts. ; ordrng 1 W10119266 (screw) and 1 W10134571 (clip) and 1 W10381077 (tub-outer) and 1 W10549509 (basket) and 1 WP8533928 (screw) and 1 WPW10222008 (filter) and 1 WPW10297450 (cover) and 1 WPW10325894 (heater)
REFRIGERATOR WHIRLPOOL ED2FHAXSB03 "CC that the ice maker does not work. Checked the ice maker eye, flashes once and off one second. Will need the optics controls. Cust does not want to repair"
DRYER WHIRLPOOL WED94HEXW1 "Cc of bang then smoke Found control board burnt Needs control, wire harness, motor and uiUi no longer available to order Customer does not want to repair Whirlpool covering svc"
WALL OVEN WHIRLPOOL RBS305PDB12 "Installed new oven control, op test good"
WASHER MAYTAG MVWX6550W1 "Customer complaint washer not spinning, ran diagnostics found f0e5 off balance load detected, started test cycle, unit agitated, in spin wash plate on thing that spun, found hub worn out, unit needs new drive hub; ordrng 1 W10528947 (HUB)"
WASHER MAYTAG MVWB980BW0 Cc of unit rusting around bleach section Found bleach dispenser rusting around And flaking into washer when needed use Needs new lid and bleach dispenser ; ordrng 1 W10552507 (top) and 1 WPW10554110 (dispener)
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Replaced the parts listed. Optest ng.called tl Kathy file # had me unplug the pantry UI, unit turned on and is going into diag, will need a new pantry UI. Called SM to order parts. Left control and UI there. ; ordrng 1 W11199439 (PANTRY CONTROL )"
DISHWASHER WHIRLPOOL KUDS30IXSS4 "CC that the unit is not cleaning the top rack. Ran diag and calibration 10-1 dispenser electrical problem, 6-1 low no water, 6-2 fill valve, 6-6 cool water. The UI the delay is flashes when it’s not pressed. Will need a UI and pump and motor. Cust does not want to repair"
DRYER WHIRLPOOL WED75HEFW1 "Cust showed pop, sent pic. CC that the unit is not heating. Found there is only 120 volts going to the unit. L1 to n 0 volts l2 to n 120 volts. L1 to l2 120 volts. Will need an electrician. Optest ok."
RANGE WHIRLPOOL WFG515S0EW1 "Customer complaint back left burner not working, found pop through service matters, confirmed back left burner not spinning, knob is ok, switch is bound up, unit needs new back left burner valve; ordrng 1 WPW10279614 (BRNR-VLV )"
DISHWASHER MAYTAG MDB8959SFZ4 Customer showed pop took pic purchased 3-14-2018Customer also has a 3 year warranty as well Cc of unit not letting basket to go in all the Found basket adjusters not properly adjusted Fixed adjusters OP TEST OK
COOKTOP GAS WHIRLPOOL JGD3430WS00 "Replace the parts list. Will need the screws and the front burner. The wrong burner and screws were order SM need to look into finding the correct screws. The ones listed are to short; ordrng 1 74007736 (burner asy), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 The fridge compartment is between 45 and 50° there is no massive amount of frost buildup on the fresh food evaporator all the temperature sensors tested good diagnostics mode everything tested good needs a new control; ordrng 1 WPW10675033 (CONTROL )
DRYER MAYTAG MGD6000XW2 "Replaced main control, UIcontrol, thermal cutoff. Ran dryer on test cycle. Dryer is now operating properly."
REFRIGERATOR KITCHENAID KSCS25FVMS02 "Installed new dispense core control, op test no good , called whirlpool techline spoke to Leon, performed user interface tests, flow sensor in smart valve is showing failed, unit needs new smart valve per tech line, file number 7723147556 TWO TECHS TO PULL FRIDGE OUT; ordrng 1 WPW10159840 (valve)"
WASHER WHIRLPOOL WTW556DSQ0 "Customer complaint that unit is not spinning, confirmed, transmission is seized, unit needs new transmission, customer does not want repair ; ordrng 1 3360629 (gear case 201.62), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
COOK TOP WHIRLPOOL JED8430BDF "Customer complaint that unit is sparking, Confirmed, infinite switch is shorting out, unit needs new infinite switch; ordrng 1 WP74008248 (switch-inf 70.60), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WFW72HEDW0 "Replaced dispenser drawer assembly and handle. Also installed bellow W11106747, supplied by customer, part was in home. Ran operational test, washer is operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
WASHER MAYTAG MVWC416FW0 "Installed new agitator, ran on spin cycle. Washer is operating properly. Did not set down mitigation mat, washer is in basement near floor drain."