Appliance Repair in Cleveland, Ohio
for Cleveland, Cleveland Heights, Brook Park, Fairview Park, Brooklyn, Brooklyn Heights, University Heights, Warrensville Heights, Shaker Heights, Timberlake, Garfield Heights, Highland Heights, Moreland Hills, East Cleveland, OH
Denise - Cleveland, OH
service was prompt and great
Brooke - Cleveland Heights, OH
I’m used to waiting for days or weeks for repair appointments, so was astonished to get an appointment to diagnose the problem with my washing machine the very next day—and equally pleased that both the diagnosis and repair could be done the same day! And our technicians were just terrrific. Fred’s was recommended by a friend and I’ll be using them for all my future appliance repair needs.
Jessica - Fairview Park, OH
My technician was very friendly. He offered great advice and was really easy to work with.
The Tech was very professional and very and knowledgeable
Chrissy - Cleveland, OH
Very Knowledgeable friendly
consciencious , throrough
Nelson - Moreland Hills, OH
was very thorough and consiencious
Adolenac - Highland Heights, OH
Jeff and Chad were awesome and outstanding. The service, workmanship, promptness, timing and attitude were obsoletely wonderful and complete. They convinced me that Fred’s Appliance has nothing BUT the BEST!!!!! The experience was memorable and flawless!!! Thank you so much!!!
a personable and knowledgeable young man.
Frank - Cleveland, OH
This young man knows a lot about the products he services and is very good at sharing tip s with me the customer.
David - Garfield Heights, OH
Carrie - Brooklyn, OH
I felt bad they had to come out due to me not realizing I had to run the hot water before running the dishwasher. They were very professional!
Response from Fred's Appliance Service:
Hi Carrie! Thanks for dropping us a note. Don't feel too bad about yourself. Appliances sometimes even get the best of us, and we're the experts! Thanks again! -the Fred's Team
Gar - Cleveland, OH
Nancy - Cleveland, OH
Kevin - Fairview Park, OH
Awesome customer service and diagnosis. Clean, friendly and knowledgeable. Quick and respectful. Would use him again.
Linda - Cleveland, OH
Corina is great. Efficient service, and you would never know she was here after she’s left. She is immaculate.
Mary - Brooklyn, OH
Paul was very knowledgeable and fix our issue with the dryer.
Eldo - Warrensville Heights, OH
quality and prompt customer service
Doc - Cleveland, OH
Greg - Shaker Heights, OH
Jon - Cleveland Heights, OH
Outstanding job. Neat, timely, courteous. Couldn't be better.
Marticia - Cleveland, OH
Fixed my washing machine
Adam - University Heights, OH
They fixed the problem with our washer, and even checked on our fridge too.
Great job! Quick and excellent job.
Jeffrey - Shaker Heights, OH
Dan was very professional and within a few minutes knew exactly what the problem was.
Roz - Moreland Hills, OH
We were very pleased with Dan's explanations regarding the water filter. I asked him "how long can you keep the refrigerator door open when cleaning inside". He told us just a short time. If I need an appointment again, I will ask for Dan.
Ronald - Cleveland, OH
great service repairman gave all answer we needed
Deborah - Cleveland Heights, OH
The best service of any company with whom I’ve worked! All the employees, from the schedulers to the repair people, are both professional and very personable - a rare combination today. I was amazed that your company understood that the problem with my appliance is a design flaw, not my fault, and that you determined on your own not to charge me. I thought I’d have to argue about this but I didn’t even have to present my side - it as already acknowledged by your company. The scheduling feature you offer, of setting a reasonable amount of time in which the repair person is to arrive and then providing a site on which I can follow the repair person’s progress, is excellent! I even received a call telling me that the repair person had just left their last appointment and was on their way. That is so thoughtful, so convenient, and (sadly) so unusual in today’s marketplace. You are truly in the 21st century and I love working with you!!!
Paul was professional and courteous!
Ilene - Brooklyn, OH
Paul immediately put on his foot covers which I greatly appreciated. He is a kind person and an efficient worker.
Great Follow through
Louise - Fairview Park, OH
How about a few more women as technician? Can't you actively reach out to them?
Great service, very thorough!
Cory - Cleveland, OH
Really nice and thorough work. Clean and professional.
Fred's Tech Service
William - Cleveland, OH
Dan showed up within the designated time frame. He quickly assessed the issue, did the repair, verified everything worked, and was on to his next call. It doesn't get any better than that.
Lindia - Warrensville Heights, OH
Both gentlemen, I can't remember the names, were very professional. They put covers on their feet to protect my wood flooring and preceded to fix my appliance. They did in a timely and professional manner. I would definitely recommend to family and friends.
Greg - Shaker Heights, OH
DISHWASHER KITCHENAID KDTM354DSS4 "Installed water inlet valve, op test good, placed water mit mat"
WASHER MAYTAG MVWB765FW2 "Installed water housing, unable to test hot hose is now leaking from both connections, advised customer after replacing seals to turn on water"
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer just makes a noise and won’t do anything, plugged unit in and drain pump kicked on, showed customer how to cancel a cycle, found when tub is full and drains into sink the sink fills up because of a slow drain and back feeds water into unit throwing into flood mode, customer adjusted drain hose to not allow this to happen again"
RANGE WHIRLPOOL MER6755AAQ "Customer complaint lower bake doesn’t work, confirmed, found L2 clip disconnected from heating element and soldered to element which shorted out relay on control, found burn marks on relay for lower oven, looked part W10769079 up, customer does not want a quote, control alone is 400$"
RANGE WHIRLPOOL WFG320M0BS3 Replaced control. All tested and preheated ok.
REFRIGERATOR KITCHENAID KRFF707ESS01 Defrosted fresh food evaporator and defrosted. All tested ok.
DISHWASHER WHIRLPOOL WDT720PADM2 "Installed parts listed, op test good, found unit leaning forward, could not adjust unit enough to level out, lowered back feet to the max and raised front unit it met counter, advised customer on this"
REFRIGERATOR KITCHENAID KBSD612ESS01 "Customer complaint that unit is not dispensing water and filter is stuck, unit dispensed water, filter not stuck, unit is operating as designed"
DRYER AMANA NED4655EW1 "Customer complaint that unit is taking too long to dry , started normal dry cycle, unit is heating, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube , found outside vent clogged, cleared, unit is operating as designed"
DRYER WHIRLPOOL CGM2745FQ0 "Customer complaint that unit does not heat on heavy duty dry cycle, started unit on heavy duty dry, unit heated, unit is operating as designed"
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 3.7oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator; used 1 TJAF1200, 1 W10890087, 1 W10890099, 1 W10890115, 1 W10890126, 1 W10890131, and 1 W10891056 from stock"
WASHER WHIRLPOOL FRT18NNHDO "Installed new gearcase, op test good, leveled unit, calibrated unit, gearcase sounds louder than a new should, ran spin test three times, noise got quieter as lubrication gets worked around"
DRYER MAYTAG MGDC215EW "Customer complaint dryer not heating good, started timed dry cycle, burner lit unit is heating noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, found lint build up on outside flaps, advised to also clean about 6 months to a year"
RANGE WHIRLPOOL WFG320M0BW2 "Installed listed controlPlugged in unit and tested, op test good."
WASHER MAYTAG MVWC565FW1 "Cc unit out of balance and drain line falls from sinkCustomer showed popFound unit unleveled, basement floor is slopped, leveled unit then ran auto testAnd calibration. Op test good"
WASHER WHIRLPOOL WFW9470WW01 "Cc wet clothes at end of cycleCustomer stated washer works fine, no error codes or standing water since last call, but thinks clothes should be dryer at end of cycleRan diagnostics auto test, no codes, all functions passed, drain good, spin good.Checked motor belt for slippage/slack, is tightAdvised customer not to overload unit, use higher speed spin option If applicable in wash mode, and run an additional drain/spin."
RANGE WHIRLPOOL WFG320M0BS3 "Cc oven not workingCustomer showed popChecked ignitor on bake cycle, did not glow, checked power to ignitor, good at 122v. Replaced bake ignitor using truck stock. Ran test bake to 350degrees. Op test good; used 1 12400035 (IGNITER) from stock"
WASHER WHIRLPOOL MVWB765FW3 "Cc water leaking from unitCustomer showed popRan diagnostics, founds codes f0e3 for overloaded. Ran auto test and calibrationChecked water lines and connections, all goodCould not duplicate a water leak from unit, manually ran inlet valves for hot and cold water, both functioned normally. Inspect unit for signs of water, could not find any.Customer stated she didn’t see water until later after she had already done laundryOp test good"
DRYER WHIRLPOOL WED8900BC0 "Arrived, checked on thermistor, FedEx has it as arriving, was not apparently delivered. Return visit scheduled for Friday afternoon.; schdld next appmnt for 2/15 FRI 2-5"
DRYER WHIRLPOOL WGD5000DW3 "Customer complaint dryer is making a loud noise sometimes, let unit run for several minutes and no unusual sounds heard, listened to customer recording of the sound, sounds like a vibrating sound, examined rollers and pulley, pulley was crooked on preinstalled arm, the pin through the center of pulley is at an angle, replaced pulley arm with ts part ; used 1 691366 () from stock"
WASHER MAYTAG MVWC565FW1 "Customer complaint washer won’t start every time, customer had full load ready to wash in unit, customer tried to start the cycle by pressing and holding start/pause button for 3 seconds starting and canceling the cycle, explained the features of this unit"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer complaint that unit is not making ice, ice maker is not cycling, ice maker is recieving 120vac, unit needs new ice maker ; ordrng 1 WPW10300022 (icemaker)"
DRYER AMANA NED4655EW1 "Customer complaint drum not spinning, confirmed found belt broken, pulley is good, arm is ok, large amounts of clothes in hamper suspecting over stuffing dryer as he cause, advised customer average load size is about 6-7 bath towels, replaced belt with ts, op test good; used 1 341241 (BELT) from stock"
REFRIGERATOR KITCHENAID KRFF707ESS01 CC that the there is frost in the ff. Found the frost in the ff on the evap. Will need a fan harness. Office to order part; ordrng 1 W11033168 (harns-wire)
DRYER WHIRLPOOL WED5800BW0 CC that the unit is vibrating when drying. Found a build up of lint in the blower wheel. Cleaned the blower wheel out. Unit did not need to be vacuumed. Optest ok.
REFRIGERATOR MAYTAG MRT118FFFM00 CC that the unit is not cooling. When arriving the unit was not plugged in. Checked the compressor 13.4 amps. Has a locked rotor. Will need a new compressor. Office to order parts. ; ordrng 1 W10507884 (compressor) and 1 W10843121 (drier-tube)
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "FF door seal compressed on edge too far in to reshape, (tried to steam and reshape) office to order FF door. Did not enter return date, door will take longer to come in on order.; ordrng 1 LW10573334 (dor-fip)"
DISHWASHER KITCHENAID KDTM354DSS4 "Customer complaint water leaked from underneath dishwasher so water was shut off, found water fill valve cracked in several places, unit needs new inlet valve; ordrng 1 WPW10327249 (VALVE)"
DRYER MAYTAG MGDB765FC0 "Customer complaint dryer has to be powered down after every completed cycle before being able to start another, had customer start a cycle, let full cycle finish, at end of cycle opened door but pause still blinks until powered down, pointed out the wrinkle free feature was set to 150 min to customer, set to off, op test good"
WASHER MAYTAG MVWB765FW2 "Customer complaint of white residue on clothing and showed several black items with residue, found pop through entitlement, ran diagnostics found f3e2 water temp fault, found thermistor on inlet valve open j1/j2, unit needs new inlet valve; ordrng 1 W11172234 (WATER HOUSING)"
DISHWASHER KITCHENAID KUDS35FXSS9 "Customer complaint that door is not shutting, found upper rack tilted, one adjuster set to high position and one to low, corrected, door closes, op test good"
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 "Installed new valves and control, op test good"
WASHER WHIRLPOOL WTW4950HW1 "Customer complaint that unit takes a long time to fill, ran diagnostics no error codes found, started normal wash cycle , unit filled and advanced to wash cycle in normal amount of time, unit is operating as designed"
FREEZER WHIRLPOOL WRF555SDFZ06 Installed listed partsOp test good
DRYER ELECTROLUX EIMGD60LSS2 "Cc unit not working, sensor fell off unitFound moisture sensor assembly broken away from rear of drumPlastic base bent, not able to reattach, and wires ripped apart, ordering moisture bar assembly and wire harness.; ordrng 1 134786100 (moisture sensor) and 1 134930800 (electronic harness)"
WASHER ROPER RTW4516FW2 "Cc noise in cycleFound tub ring off and mostly destroyed inside unit, outer tub also damaged where bleach dispense located, likely due to unit being ran with tub ring off and damaged. unit will need outer tub and tub ring; ordrng 1 W10371566 (tub) and 1 WPW10531289 (tub ring)"
REFRIGERATOR MAYTAG MFI2570FEZ05 "Cc not making ice but makes noiseFound ice bin not snapped in fully to housing, tested cubes and crushed dispense. Cubes dispense ok, crushed has a hard time. Auger coupling on rear of bin shows signs of wear from auger. Unit needs ice bin and auger motor.; ordrng 1 W11185686 (ICE BIN) and 1 WPW10317991 (motor)"
DISHWASHER WHIRLPOOL KDTM404ESS1 "Installed drain pump, ran wash cycle then cancel drained,. Op test good"
REFRIGERATOR GE GSH25JSRFSS The units dispenser water tube is frozen in the door. Needs door replaced. Units not worth fixing. Advised to shut it down and leave door open. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
BUILT IN OVEN KENMORE 911.3046989 "The ignitor failed est only ; ordrng 1 WB2X9154 (IGNITOR ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.