Appliance Repair in Cleveland, Ohio
Local Reviews
for Cleveland, Cleveland Heights, Brook Park, Fairview Park, Brooklyn, Brooklyn Heights, University Heights, Warrensville Heights, Shaker Heights, Timberlake, Garfield Heights, Highland Heights, Moreland Hills, East Cleveland, OH
Powered by Fluid LOCALgood however my rigid is leaking and I need another service call
Sharon - Cleveland, OH
Response from Fred's Appliance Service:
Hi Sharon, Oh no! We would certainly like come out to help you out with that. I will be giving you a call shortly to get you all set up! Thank you, The Fred's Team
The Best of the Best
HELEN - Shaker Heights, OH
Jeff was super and on time and very professional and I could tell the minute he walked in the door that he knew what he was talking about. Took care business and left. What I REALLY like about this company is the track system. You know how close he is and when he finishes with the customer ahead of you and just how busy he is.
Response from Fred's Appliance Service:
Hi Helen, Thanks for sharing! We are so happy to hear that Jeff was knowledgeable and confident. We implemented the tracking system because we know how difficult it can be to schedule and wanted to make it easier for our customers to plan around their service. We're happy to hear that you found it helpful! Have a great week! The Fred's Team
Ruth
RUTH - Highland Heights, OH
Prompt, reliable service
Great job
Terrence - Cleveland, OH
Solved problem and did a good job
Sarah
Sarah - University Heights, OH
It was nice and quick.
Corey was great!
Angela - Cleveland, OH
Corey came to service a broken portable dishwasher and was excellent.
Wonderful and informative service!
Jackie - Garfield Heights, OH
After many visits by different repair compnaies over the past five years for my refrigerator, Corina was the first person to advise me to adjust the height of my shelves to keep the blower in the back working properly. In the past, they would tell me to keep items from getting too close in front...but never told me to adjust the top shelf to the height of a gallon of milk. Corina fixed all the other problems and even went beyond and showed me how to detach my ice maker (since I wasn’t using it) to give me more space in my freezer. Hire more Corinas!!
Response from Fred's Appliance Service:
Hi Jackie, Thank you so much for taking the time to share your experience with us. We train our technicians to really think outside of the box and work to find the root cause of issues. We are happy to hear that Corina was able to give you this unique advice! Enjoy your refrigerator! Have a great weekend! The Fred's Team
Jim
Jim - Fairview Park, OH
Excellent service good tech
Top flight
Don - University Heights, OH
Corina was right on time and fixed our oven. She took the time to explain what was being done in a very professional manner. PS, the needed parts were received last week , in plenty of time for today's visit.
Was able to identify problem quickly and accurately
Jeff - Moreland Hills, OH
This was a warranty repair, so I can't speak on price. The technology was good and informing when the technician would arrive was pretty accurate.
Corina
Veronica - Cleveland, OH
She (Corina)was very thorough! She explained things in great detail! She very approachable and work friendly! Great job!
Very well organaized company.
THOMAS - Cleveland, OH
We were disappointed that the first tech misdiagnosed the problem, which added, I believe, another four days without the refrigerator. That being said, Chad was very good and put in the correct part.
Response from Fred's Appliance Service:
Hi Thomas, Thank you for taking the time to submit your review. Unfortunately, sometimes once one part is replaced the unit can reveal another issue with a separate component. We apologize for the delay! However, happy to hear that your unit is up and working with Chad's help! Thank you, The Fred's Team
Great servoce
Stanley - Shaker Heights, OH
Service was on point and professional
Service was good
Sandy - Brooklyn, OH
Corey was on time.He put silicone around the freezer door frame.There wasen't that much to do.When I called for service,I had to wait a week before a service guy was available.By that time the freezer was alright.
Response from Fred's Appliance Service:
Hi Al, Thank you for taking the time to submit your feedback! We are happy to hear that Corey got your unit up and running again! We apologize for the delay in getting a technician out to your home. We are in the midst of our busy season this summer but still doing our best to service our customers in a timely manner. Have a great week! The Fred's Team
Awful customer service
MELISSA - Brook Park, OH
Your company has a contract with whirlpool. Twice I was called to be told they can not come out to service my dishwasher. Due not having all the info. You should of contacted whirlpool. That's who you are contracted with. Then was told whirlpool didn't due their job. Wow, this is a company you work with. Maybe you should of done your job and contacting whirlpool. Instead you call me twice to upset me, thinking my dishwasher wouldn't be fixed. All you had to do is contact whirlpool ask the to get all the info. But no I'm contacted. Poor buisness practice on your half. I definitely told whirlpool how you said bad things about them and how bad your customer service is. I will day this your service guys were wonderful. Both respectful and courteous they did a great job on my dishwasher. They are a great asset to your company. In the future I work on better practices with customers on your customer service
Response from Fred's Appliance Service:
Hi Melissa, Thank you for taking the time to submit your review. While we do work with Whirlpool, we are unable to call Whirlpool on a customer's behalf. We apologize for any inconvenience this caused you. We are happy to hear that the technicians were helpful in getting your dishwasher back up and running again! Thank you again for your feedback! Have a great week! The Fred's Team
Washing machine
CAROLYN - Fairview Park, OH
The technicians came in quickly and explained what the issue was and how to help resolve it and we’re out in about 10 or 15 minutes. Very efficient and helpful.
Great service!
RONALD - Fairview Park, OH
Great service
ANDREW - Cleveland, OH
GREAT SERVICE
PAULA - Brook Park, OH
Exceptional all around service
great service... nice guys
BRIAN - Cleveland, OH
AWESOME SERVICE
KAREN - Brooklyn, OH
EASY TO TRACK WHEN SERVICE WILL BE PERFORMED
Excellent
Phil - Cleveland, OH
Great Service
David - Garfield Heights, OH
Corina was very knowledgeable and answered all my questions promptly and contacted the help desk through warranty to see if there was anything else she could do to maybe see what the problem could have been. Great personality.
Response from Fred's Appliance Service:
Hi David, Thank you for sharing your experience. We are happy to hear that Corina was helpful in repairing your unit and answering questions! Enjoy your weekend! The Fred's Team
great service
LARRY - Cleveland, OH
Very professional
MONICA - Cleveland, OH
Great service. Very informative in explaining the resolution.
Let’s Get ‘Er Done
CAROL - Cleveland, OH
Great experiences with this company I would give them an A+++ for all round customer service and helpfulness of repair person
Very good service!
Keith - Garfield Heights, OH
Very professional
Roderic
Rodrick - Garfield Heights, OH
Response from Fred's Appliance Service:
Hi Rodrick, Thank you for submitting your feedback. Since you rated us less than 5 stars, I just wanted to check in to make sure that your repair was completed to your satisfaction. Please know that we have a "make it right" and if you are not satisfied for any reason then we would like the opportunity to fix that. Additionally, if you are having any troubles with your appliance, please let us know so we can send a technician out to take another look. Thanks! The Fred's Team
On, quick work, courteous
JONATHAN - Cleveland, OH
This was a warranty job. The tech showed up on time, did the job quickly and was very professional. What more could you want.
Homeowner
Pamela - Brooklyn, OH
Great experience.
Brian M.
WRT311SFYB Whirlpool Refrigerator Cc of no cool in fridge Found ice build up in drain pan and spilled over to the ports feeding air to the fridge Steamed the freezer clear and installed heat probe OP TEST OK
Corey L.
REX5634KQ1 Roper Dryer nstalled new pulley, oiled pulley, op test good; Job Cmpltd
Corey L.
VAW3584GW1 Crosley Washer Customer complaint washer takes to long to wash, customer had too many clothes in unit and too much powder detergent, advised load size is 6-7 bath towels about halfway up the basket, ran diagnostics found f2e3 stuck key, unit is operating as designed,
Brian M.
MQU2057AEW Whirlpool Freezer Cc of frost build up Found door gasket damaged and pulling away from door Needs gasket replaced ; ordrng 1 WP4-81049-001 (gasket-dor),
Holly B.
MVWC565FW0 Maytag Washer Cc that unit shakes Found unit not leveled and Found hot and cold reversed Reversed hot and cold and leveled unit OP TEST OK
Chad P.
GDF570SSJ0SS GE DISHWASHER Found drain pump seized. Power checks good. Drain line is clear. Needs pump replaced. ; ordrng 1 WD35X20878 (drain pump)
Corey L.
MVWC565FW0 Maytag Washer ustomer complaint vibrates, ran diagnostics, no codes found, started manual spin test mode, a little vibration is normal, adjusted feet slightly, customer agreed it was a little better, explained how this unit works, advised only use one to two tablespoons of an HE detergent and load size is 6-7 bath towels, approximately halfway up the basket, unit is operating as designed
Chad P.
FFHS2313LS3 FRIGIDAIRE REFRIGERATOR Found filter not installed. Installed new filter. Op test ok. Advised it will take time for ice to start producing. ; Job Cmpltd
Corey L.
KUDC10FXSS1 Kitchenaid Dishwasher Installed drain hose op test good ; Job Cmpltd,
Corina B.
Dishwasher CC that the control only will go into a rinse cycle. Will need a new control and UI. Called SM the UI is not longer available. Called safety Jennifer file #7722231059; ordrng 1 8274779 (UI) and 1 WP8564543 (cntrl-elec 15154),
Corina B.
GR465LXLS0 Whirlpool Range CC that the broil gets the top to hot. Turned broil on at 500* on for 30 min. The broil stayed at 500* the top of the cooktop toward the front is hot to touch. The insulation is worn. The front left burner at a simmer goes to high. Will need a new switch. . ; ordrng 1 WP9761048 (switch-inf 5885),
Dan H.
GSHS5KGXGCSS GE REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 50 degrees, freezer section temperature at 20 degrees, evaporator fan is not running , compressor and condenser fan are running, good frost pattern on evaporator, evaporator is recieving 120vac, unit needs new evaporator fan motor, customer does not want repair at this time; ordrng 1 WR60X10307 (mtr dc evap fan asm)
Dan H.
WED6200SW1 WHIRLPOOL DRYER Installed new idler pulley and belt, op test good ; Job Cmpltd
Chad P.
WFG505M0BW2 WHIRLPOOL RANGE Found console not aligning and chipped. Needs console replaced and aligned. Also, small chip in pain on side. Needs touch up. ; ordrng 1 511873 (paint, WHT) and 1 W11171357 (CONSOLE, WHT)
Brian M.
KUDP01ILWH1 Kitchenaid Dishwasher , Cc that unit will not fill Found float stuck in the up position Put float back into position OP TEST OK
Dan H.
WFG505M0BS3 WHIRLPOOL RANGE Customer complaint that ignitors are lighting on their own, landlord is not here with pop, tenant does not have pop, ran entitlement pd is 11/8/17, unit is plugged in, no ignitors are arcing on their own, unable to duplicate the problem, unit is operating as designed, if problem reoccurs unit will likely need ignitor switches; Job Cmpltd
Dan H.
IK8FXNGFDM00 IKEA REFRIGERATOR Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.6oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 TJAF1200, 2 W10890087, 1 W10890099, 1 W10890115, 1 W10890126, 1 W10890131, 1 W10890290, and 2 W10891056 from stock, Job Cmpltd
Dan H.
WFW9151YW00 WHIRLPOOL WASHER/DRYER STACK Installed new boot, op test good ; Job Cmpltd
Chad P.
NTW4516FW1 AMANA WASHER Replaced cam. Ran service mode and drain spin. Found drain line tapping on the back of the unit. Secured drain line. Op test ok. ; Job Cmpltd
Robert A.
WHIRLPOOL REFRIGERATOR WRT311FZDM00 Found frost around frz door, door seal good, per svc pntr needs fan kit, installed fan and tower seal, sealed cab to liner, op test ok Called tl sm; used 1 W10916494 (FAN KIT) from stock, Job Cmpltd,
Robert A.
WHIRLPOOL REFRIGERATOR WRT311FZDM00 Found frost around frz door, door seal good, per svc pntr needs fan kit, installed fan and tower seal, sealed cab to liner, op test ok Called tl sm; used 1 W10916494 (FAN KIT) from stock, Job Cmpltd,
Corina B.
KUDS50SVSS4 Kitchenaid Dishwasher CC that the dispenser does not open. Ran diag dispenser door did not open. Checked the dispenser connections. Will need a new dispenser. Called SM to order part. ; ordrng 1 WPW10199696 (dispenser) and 1 WPW10285179 (cntrl-elec)
Dan H.
FDE747RET0 FRIGIDAIRE DRYER Customer complaint that light is not working and unit is not working, found bulb blown, light is recieving 120vac, started normal dry cycle, unit started, unit heated, drum is spinning, unit needs new bulb
Brian M.
WRT138FZDM00 Whirlpool Refrigerator c of condensation in fridge Found liner to have big gaps Filled gaps with silicone sealer OP TEST OK
Brian M.
WRT138FZDM00 Whirlpool Refrigerator Cc of leaking Could not duplicate issue But found gaps in liner Used silicone to fill in gaps OP TEST OK ; used 1 W10841140 (SEALANT ) WRT138FZDM00 Whirlpool Refrigerator c of condensation in fridge Found liner to have big gaps Filled gaps with silicone sealer OP TEST OK
Brian M.
WEE730H0DS0 Whirlpool Range Cc of error Found error F8E0Replaced cooling fan Ran self test OP TEST OK
Corey L.
MVWB765FW1 Maytag Washer Customer complaint the water is way too hot, ran diagnostics found f0e4 water too hot to shift into high speed spin, found hot and cold hoses reversed, correct, op test good, unit is in basement next to to floor drain;
Arthur V.
GE DISHWASHER PDWT280V00SS Customer complaint not cleaning dishes Found customer not running water in sink before starting dishwasher also customer not using rinse aid. Water force from motor is good. Passed cup test. Advised cust to try using the soap samples with the rinse aid and to run the hot water first before starting dishwasher Also Advised cust that the top rack was loaded improperly causing some of the issues ; Job Cmpltd,
Brian M.
NGD4655EW2 Whirlpool Dryer Cc that unit does not heat Found gas shut off Turned gas valve on OP TEST OK
Corina B.
GSL25JFTABS GE Refrigerator CC that the unit is not cooling. Ff 60 fz 30. Removed evap cover good frost pattern. The evap fan is not running. Will need a new fan and control.
Corina B.
JGC1536ADS Jenn-Air Cooktop CC that the burner are not lighting. Found the burners are sparking when one burner is lighting. When turning the burner on for two of them no spark. Will need a new burner head, Switches, manifold. The lt front burner the screw broke off into the ORFICE. Will need a new orfice and screws. Called SM to order parts advised cust to have silicone removed from cooktop before coming back.; ordrng 1 7513P515-60 (manifold p) and 1 7527P114-60 (holder- or) and 4 WP3368921 (screw-torx)s and 1 WP7527P006-60 (holder-orf) and 1 WP7527P026 (ORFICE) and 2 WP7527P026-60 (holder-orf)s and 1 WPW10184468 (harns-wire) and 1 WPW10406243 (burnr-head CENTER) and 3 WPW10406797 (burnr-head)s and 1 WPW10406878 (burnr-head)
Brian M.
WTW7000DW3 Whirlpool Washer Cc that unit trips breaker Took pics of POPFound unit installed to a GCFI outlet Plugged unit into different outlet Ran Auto and Calibration Test OP TEST OK Advised on replacing outlet with non GCFI;
Brian M.
MHW3505FW0 Maytag Washer Cc that part of the UI is not working Found Ui not staying on selection Replaced ui ran Calibration OP TEST OK
Dan H.
WDF560SAFM2 WHIRLPOOL DISHWASHER Installed new sump assembly, op test good ; Job Cmpltd
Brian M.
WEG745H0FS0 Whirlpool Range Installed temp sensor Ran test bake 350 OP TEST OK
Dan H.
WDF320PADW1 WHIRLPOOL DISHWASHER Customer complaint that unit is not cleaning the dishes, placed glasses upright in rack, started normal wash cycle, incoming water temperature at 74 degrees, glasses filled, Advised customer to run hot water in sink before starting unit, unit is operating as designed ; Job Cmpltd
Dan H.
MEDC300BW0 MAYTAG DRYER Customer complaint that unit is not heating, started unit, unit heated, unit is operating as designed ; Job Cmpltd
Jeff M.
KITCHENAID DISHWASHER KUDS30IXBLA Something was under the float. Unit tested good ; , Job Cmpltd
Dan H.
MEDC300BW0 MAYTAG DRYER Customer complaint that unit is not heating, started normal dry cycle, unit heated, unit is operating as designed ; Job Cmpltd
Dan H.
MEDC300BW0 MAYTAG DRYER Customer complaint that unit is not drying clothes, started normal dry cycle, unit heated and tumbled, found vent disconnected in back and blocked with clothing, cleared and reconnected, good air flow outside, op test good ; Job Cmpltd,
Warranty
1 Year Parts Warranty
90 Days Labor (on installed parts)
30 Days on Service Call
LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.
