Appliance Repair in Cleveland, Ohio

Local Reviews
for Cleveland, Cleveland Heights, Brook Park, Fairview Park, Brooklyn, Brooklyn Heights, University Heights, Warrensville Heights, Shaker Heights, Timberlake, Garfield Heights, Highland Heights, Moreland Hills, East Cleveland, OH

Rated 4.7 out of 5 stars based on 363 customer reviews

Map of Cleveland, OH

good however my rigid is leaking and I need another service call





Response from Fred's Appliance Service:

Hi Sharon, Oh no! We would certainly like come out to help you out with that. I will be giving you a call shortly to get you all set up! Thank you, The Fred's Team


Map of Shaker Heights, OH

The Best of the Best




Jeff was super and on time and very professional and I could tell the minute he walked in the door that he knew what he was talking about. Took care business and left. What I REALLY like about this company is the track system. You know how close he is and when he finishes with the customer ahead of you and just how busy he is.


Response from Fred's Appliance Service:

Hi Helen, Thanks for sharing! We are so happy to hear that Jeff was knowledgeable and confident. We implemented the tracking system because we know how difficult it can be to schedule and wanted to make it easier for our customers to plan around their service. We're happy to hear that you found it helpful! Have a great week! The Fred's Team


Map of Highland Heights, OH

Ruth




Prompt, reliable service


Map of Cleveland, OH

Great job




Solved problem and did a good job


Map of University Heights, OH

Sarah




It was nice and quick.


Map of Cleveland, OH

Corey was great!




Corey came to service a broken portable dishwasher and was excellent.


Map of Garfield Heights, OH

Wonderful and informative service!




After many visits by different repair compnaies over the past five years for my refrigerator, Corina was the first person to advise me to adjust the height of my shelves to keep the blower in the back working properly. In the past, they would tell me to keep items from getting too close in front...but never told me to adjust the top shelf to the height of a gallon of milk. Corina fixed all the other problems and even went beyond and showed me how to detach my ice maker (since I wasn’t using it) to give me more space in my freezer. Hire more Corinas!!


Response from Fred's Appliance Service:

Hi Jackie, Thank you so much for taking the time to share your experience with us. We train our technicians to really think outside of the box and work to find the root cause of issues. We are happy to hear that Corina was able to give you this unique advice! Enjoy your refrigerator! Have a great weekend! The Fred's Team


Map of Fairview Park, OH

Jim




Excellent service good tech


Map of University Heights, OH

Top flight




Corina was right on time and fixed our oven. She took the time to explain what was being done in a very professional manner. PS, the needed parts were received last week , in plenty of time for today's visit.


Map of Moreland Hills, OH

Was able to identify problem quickly and accurately




This was a warranty repair, so I can't speak on price. The technology was good and informing when the technician would arrive was pretty accurate.


Corina




She (Corina)was very thorough! She explained things in great detail! She very approachable and work friendly! Great job!


Very well organaized company.




We were disappointed that the first tech misdiagnosed the problem, which added, I believe, another four days without the refrigerator. That being said, Chad was very good and put in the correct part.


Response from Fred's Appliance Service:

Hi Thomas, Thank you for taking the time to submit your review. Unfortunately, sometimes once one part is replaced the unit can reveal another issue with a separate component. We apologize for the delay! However, happy to hear that your unit is up and working with Chad's help! Thank you, The Fred's Team


Great servoce




Service was on point and professional


Service was good




Corey was on time.He put silicone around the freezer door frame.There wasen't that much to do.When I called for service,I had to wait a week before a service guy was available.By that time the freezer was alright.


Response from Fred's Appliance Service:

Hi Al, Thank you for taking the time to submit your feedback! We are happy to hear that Corey got your unit up and running again! We apologize for the delay in getting a technician out to your home. We are in the midst of our busy season this summer but still doing our best to service our customers in a timely manner. Have a great week! The Fred's Team


Awful customer service




Your company has a contract with whirlpool. Twice I was called to be told they can not come out to service my dishwasher. Due not having all the info. You should of contacted whirlpool. That's who you are contracted with. Then was told whirlpool didn't due their job. Wow, this is a company you work with. Maybe you should of done your job and contacting whirlpool. Instead you call me twice to upset me, thinking my dishwasher wouldn't be fixed. All you had to do is contact whirlpool ask the to get all the info. But no I'm contacted. Poor buisness practice on your half. I definitely told whirlpool how you said bad things about them and how bad your customer service is. I will day this your service guys were wonderful. Both respectful and courteous they did a great job on my dishwasher. They are a great asset to your company. In the future I work on better practices with customers on your customer service


Response from Fred's Appliance Service:

Hi Melissa, Thank you for taking the time to submit your review. While we do work with Whirlpool, we are unable to call Whirlpool on a customer's behalf. We apologize for any inconvenience this caused you. We are happy to hear that the technicians were helpful in getting your dishwasher back up and running again! Thank you again for your feedback! Have a great week! The Fred's Team


Washing machine




The technicians came in quickly and explained what the issue was and how to help resolve it and we’re out in about 10 or 15 minutes. Very efficient and helpful.


Great service!





Great service





GREAT SERVICE




Exceptional all around service


great service... nice guys





AWESOME SERVICE




EASY TO TRACK WHEN SERVICE WILL BE PERFORMED


Excellent





Great Service




Corina was very knowledgeable and answered all my questions promptly and contacted the help desk through warranty to see if there was anything else she could do to maybe see what the problem could have been. Great personality.


Response from Fred's Appliance Service:

Hi David, Thank you for sharing your experience. We are happy to hear that Corina was helpful in repairing your unit and answering questions! Enjoy your weekend! The Fred's Team


great service





Very professional




Great service. Very informative in explaining the resolution.


Let’s Get ‘Er Done




Great experiences with this company I would give them an A+++ for all round customer service and helpfulness of repair person


Very good service!




Very professional


Roderic





Response from Fred's Appliance Service:

Hi Rodrick, Thank you for submitting your feedback. Since you rated us less than 5 stars, I just wanted to check in to make sure that your repair was completed to your satisfaction. Please know that we have a "make it right" and if you are not satisfied for any reason then we would like the opportunity to fix that. Additionally, if you are having any troubles with your appliance, please let us know so we can send a technician out to take another look. Thanks! The Fred's Team


On, quick work, courteous




This was a warranty job. The tech showed up on time, did the job quickly and was very professional. What more could you want.


Homeowner




Great experience.


Brian M.

Brian M.

WRT311SFYB Whirlpool Refrigerator Cc of no cool in fridge Found ice build up in drain pan and spilled over to the ports feeding air to the fridge Steamed the freezer clear and installed heat probe OP TEST OK

Near Parkhill Ave, Cleveland, OH 44120
Corey L.

Corey L.

REX5634KQ1 Roper Dryer nstalled new pulley, oiled pulley, op test good; Job Cmpltd

Near W 160th St, Cleveland, OH 44135
Corey L.

Corey L.

VAW3584GW1 Crosley Washer Customer complaint washer takes to long to wash, customer had too many clothes in unit and too much powder detergent, advised load size is 6-7 bath towels about halfway up the basket, ran diagnostics found f2e3 stuck key, unit is operating as designed,

Near Fairway Dr, Cleveland, OH 44135
Brian M.

Brian M.

MQU2057AEW Whirlpool Freezer Cc of frost build up Found door gasket damaged and pulling away from door Needs gasket replaced ; ordrng 1 WP4-81049-001 (gasket-dor),

Near E 76th St, Cleveland, OH 44103
Holly B.

Holly B.

MVWC565FW0 Maytag Washer Cc that unit shakes Found unit not leveled and Found hot and cold reversed Reversed hot and cold and leveled unit OP TEST OK

Near Avalon Rd, Cleveland, OH 44112
Chad  P.

Chad P.

GDF570SSJ0SS GE DISHWASHER Found drain pump seized. Power checks good. Drain line is clear. Needs pump replaced. ; ordrng 1 WD35X20878 (drain pump)

Near Detroit Ave, Cleveland, OH 44102
Corey L.

Corey L.

MVWC565FW0 Maytag Washer ustomer complaint vibrates, ran diagnostics, no codes found, started manual spin test mode, a little vibration is normal, adjusted feet slightly, customer agreed it was a little better, explained how this unit works, advised only use one to two tablespoons of an HE detergent and load size is 6-7 bath towels, approximately halfway up the basket, unit is operating as designed

Near Winter Ln, Brooklyn, OH 44144
Chad  P.

Chad P.

FFHS2313LS3 FRIGIDAIRE REFRIGERATOR Found filter not installed. Installed new filter. Op test ok. Advised it will take time for ice to start producing. ; Job Cmpltd

Near E 76th St, Cleveland, OH 44103
Corey L.

Corey L.

KUDC10FXSS1 Kitchenaid Dishwasher Installed drain hose op test good ; Job Cmpltd,

Near Hampshire Rd, Cleveland Heights, OH 44106
Corina B.

Corina B.

Dishwasher CC that the control only will go into a rinse cycle. Will need a new control and UI. Called SM the UI is not longer available. Called safety Jennifer file #7722231059; ordrng 1 8274779 (UI) and 1 WP8564543 (cntrl-elec 15154),

Near Lanbury Ave, Warrensville Heights, OH 44122
Corina B.

Corina B.

GR465LXLS0 Whirlpool Range CC that the broil gets the top to hot. Turned broil on at 500* on for 30 min. The broil stayed at 500* the top of the cooktop toward the front is hot to touch. The insulation is worn. The front left burner at a simmer goes to high. Will need a new switch. . ; ordrng 1 WP9761048 (switch-inf 5885),

Near Lanbury Ave, Warrensville Heights, OH 44122
Dan H.

Dan H.

GSHS5KGXGCSS GE REFRIGERATOR Customer complaint that unit is not cooling, fresh food section temperature at 50 degrees, freezer section temperature at 20 degrees, evaporator fan is not running , compressor and condenser fan are running, good frost pattern on evaporator, evaporator is recieving 120vac, unit needs new evaporator fan motor, customer does not want repair at this time; ordrng 1 WR60X10307 (mtr dc evap fan asm)

Near South St, Brooklyn Heights, OH 44131
Dan H.

Dan H.

WED6200SW1 WHIRLPOOL DRYER Installed new idler pulley and belt, op test good ; Job Cmpltd

Near Outlook Ave, Brooklyn, OH 44144
Chad  P.

Chad P.

WFG505M0BW2 WHIRLPOOL RANGE Found console not aligning and chipped. Needs console replaced and aligned. Also, small chip in pain on side. Needs touch up. ; ordrng 1 511873 (paint, WHT) and 1 W11171357 (CONSOLE, WHT)

Near Rainbow Ave, Cleveland, OH 44111
Brian M.

Brian M.

KUDP01ILWH1 Kitchenaid Dishwasher , Cc that unit will not fill Found float stuck in the up position Put float back into position OP TEST OK

Near Gates Mills Blvd, Cleveland, OH 44124
Dan H.

Dan H.

WFG505M0BS3 WHIRLPOOL RANGE Customer complaint that ignitors are lighting on their own, landlord is not here with pop, tenant does not have pop, ran entitlement pd is 11/8/17, unit is plugged in, no ignitors are arcing on their own, unable to duplicate the problem, unit is operating as designed, if problem reoccurs unit will likely need ignitor switches; Job Cmpltd

Near E 55th St, Cleveland, OH 44105
Dan H.

Dan H.

IK8FXNGFDM00 IKEA REFRIGERATOR Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.6oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 TJAF1200, 2 W10890087, 1 W10890099, 1 W10890115, 1 W10890126, 1 W10890131, 1 W10890290, and 2 W10891056 from stock, Job Cmpltd

Near W 10th St, Cleveland, OH 44113
Dan H.

Dan H.

WFW9151YW00 WHIRLPOOL WASHER/DRYER STACK Installed new boot, op test good ; Job Cmpltd

Near St Clair Ave NE, Cleveland, OH 44114
Chad  P.

Chad P.

NTW4516FW1 AMANA WASHER Replaced cam. Ran service mode and drain spin. Found drain line tapping on the back of the unit. Secured drain line. Op test ok. ; Job Cmpltd

Near Shurmer Dr, Warrensville Heights, OH 44128
Robert A.

Robert A.

WHIRLPOOL REFRIGERATOR WRT311FZDM00 Found frost around frz door, door seal good, per svc pntr needs fan kit, installed fan and tower seal, sealed cab to liner, op test ok Called tl sm; used 1 W10916494 (FAN KIT) from stock, Job Cmpltd,

Near Silsby Rd, University Heights, OH 44118
Robert A.

Robert A.

WHIRLPOOL REFRIGERATOR WRT311FZDM00 Found frost around frz door, door seal good, per svc pntr needs fan kit, installed fan and tower seal, sealed cab to liner, op test ok Called tl sm; used 1 W10916494 (FAN KIT) from stock, Job Cmpltd,

Near Silsby Rd, University Heights, OH 44118
Corina B.

Corina B.

KUDS50SVSS4 Kitchenaid Dishwasher CC that the dispenser does not open. Ran diag dispenser door did not open. Checked the dispenser connections. Will need a new dispenser. Called SM to order part. ; ordrng 1 WPW10199696 (dispenser) and 1 WPW10285179 (cntrl-elec)

Near Claythorne Rd, Shaker Heights, OH 44122
Dan H.

Dan H.

FDE747RET0 FRIGIDAIRE DRYER Customer complaint that light is not working and unit is not working, found bulb blown, light is recieving 120vac, started normal dry cycle, unit started, unit heated, drum is spinning, unit needs new bulb

Near Brooklyn Ave, Cleveland, OH 44109
Brian M.

Brian M.

WRT138FZDM00 Whirlpool Refrigerator c of condensation in fridge Found liner to have big gaps Filled gaps with silicone sealer OP TEST OK

Near Johnson Ct, Cleveland, OH 44113
Brian M.

Brian M.

WRT138FZDM00 Whirlpool Refrigerator Cc of leaking Could not duplicate issue But found gaps in liner Used silicone to fill in gaps OP TEST OK ; used 1 W10841140 (SEALANT ) WRT138FZDM00 Whirlpool Refrigerator c of condensation in fridge Found liner to have big gaps Filled gaps with silicone sealer OP TEST OK

Near Johnson Ct, Cleveland, OH 44113
Brian M.

Brian M.

WEE730H0DS0 Whirlpool Range Cc of error Found error F8E0Replaced cooling fan Ran self test OP TEST OK

Near Detroit Ave, Cleveland, OH 44113
Corey L.

Corey L.

MVWB765FW1 Maytag Washer Customer complaint the water is way too hot, ran diagnostics found f0e4 water too hot to shift into high speed spin, found hot and cold hoses reversed, correct, op test good, unit is in basement next to to floor drain;

Near Archmere Ave, Cleveland, OH 44144
Arthur V.

Arthur V.

GE DISHWASHER PDWT280V00SS Customer complaint not cleaning dishes Found customer not running water in sink before starting dishwasher also customer not using rinse aid. Water force from motor is good. Passed cup test. Advised cust to try using the soap samples with the rinse aid and to run the hot water first before starting dishwasher Also Advised cust that the top rack was loaded improperly causing some of the issues ; Job Cmpltd,

Near Longspur Rd, Highland Heights, OH 44143
Brian M.

Brian M.

NGD4655EW2 Whirlpool Dryer Cc that unit does not heat Found gas shut off Turned gas valve on OP TEST OK

Near Tillman Ave, Cleveland, OH 44102
Corina B.

Corina B.

GSL25JFTABS GE Refrigerator CC that the unit is not cooling. Ff 60 fz 30. Removed evap cover good frost pattern. The evap fan is not running. Will need a new fan and control.

Near Glenmont Rd, East Cleveland, OH 44118
Corina B.

Corina B.

JGC1536ADS Jenn-Air Cooktop CC that the burner are not lighting. Found the burners are sparking when one burner is lighting. When turning the burner on for two of them no spark. Will need a new burner head, Switches, manifold. The lt front burner the screw broke off into the ORFICE. Will need a new orfice and screws. Called SM to order parts advised cust to have silicone removed from cooktop before coming back.; ordrng 1 7513P515-60 (manifold p) and 1 7527P114-60 (holder- or) and 4 WP3368921 (screw-torx)s and 1 WP7527P006-60 (holder-orf) and 1 WP7527P026 (ORFICE) and 2 WP7527P026-60 (holder-orf)s and 1 WPW10184468 (harns-wire) and 1 WPW10406243 (burnr-head CENTER) and 3 WPW10406797 (burnr-head)s and 1 WPW10406878 (burnr-head)

Near S Woodland Rd, Shaker Heights, OH 44120
Brian M.

Brian M.

WTW7000DW3 Whirlpool Washer Cc that unit trips breaker Took pics of POPFound unit installed to a GCFI outlet Plugged unit into different outlet Ran Auto and Calibration Test OP TEST OK Advised on replacing outlet with non GCFI;

Near Gramatan Ave, Cleveland, OH 44111
Brian M.

Brian M.

MHW3505FW0 Maytag Washer Cc that part of the UI is not working Found Ui not staying on selection Replaced ui ran Calibration OP TEST OK

Near Brookway Ln, Brooklyn, OH 44144
Dan H.

Dan H.

WDF560SAFM2 WHIRLPOOL DISHWASHER Installed new sump assembly, op test good ; Job Cmpltd

Near Lorimer Rd, Cleveland, OH 44134
Brian M.

Brian M.

WEG745H0FS0 Whirlpool Range Installed temp sensor Ran test bake 350 OP TEST OK

Near Crestwood Ave, Cleveland, OH 44104
Dan H.

Dan H.

WDF320PADW1 WHIRLPOOL DISHWASHER Customer complaint that unit is not cleaning the dishes, placed glasses upright in rack, started normal wash cycle, incoming water temperature at 74 degrees, glasses filled, Advised customer to run hot water in sink before starting unit, unit is operating as designed ; Job Cmpltd

Near Woodland Ave, Cleveland, OH 44104
Dan H.

Dan H.

MEDC300BW0 MAYTAG DRYER Customer complaint that unit is not heating, started unit, unit heated, unit is operating as designed ; Job Cmpltd

Near Woodland Ave, Cleveland, OH 44104
Jeff M.

Jeff M.

KITCHENAID DISHWASHER KUDS30IXBLA Something was under the float. Unit tested good ; , Job Cmpltd

Near Hanford Dr, Highland Heights, OH 44143
Dan H.

Dan H.

MEDC300BW0 MAYTAG DRYER Customer complaint that unit is not heating, started normal dry cycle, unit heated, unit is operating as designed ; Job Cmpltd

Near Woodland Ave, Cleveland, OH 44104
Dan H.

Dan H.

MEDC300BW0 MAYTAG DRYER Customer complaint that unit is not drying clothes, started normal dry cycle, unit heated and tumbled, found vent disconnected in back and blocked with clothing, cleared and reconnected, good air flow outside, op test good ; Job Cmpltd,

Near Woodland Ave, Cleveland, OH 44104

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Fred’s Appliance for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.


Customer Financing

We offer 6 month financing for any repair cost that is $99 or more. Each customer is subject to credit approval from Paypal.

Not sure if you will qualify?

Apply for Financing

About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $89.95 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00

Fred's Appliance
Reviewed from Google

4.8 out of 5 stars


COST BREAKDOWN

What goes into the cost of our service call and diagnostics?

VANS

The purchase and maintenance of each technician’s van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

Includes the Three Week Course at our Academy, but also continuing education throughout the technician’s career.

MOBILE TECHNOLOGY

Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

OFFICE BUILDING

Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.


TECHNICIAN INFO

Our office will send an email the day before your appointment providing the technician’s picture and name. We are guests in your home and we want to ensure you know who we are sending.

The email will also contain a link to confirm your appointment, making the process quick and easy!

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Fred’s Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Parts Warranty
90 Days Labor (on installed parts)
30 Days on Service Call

When you deal with Fred’s, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.


LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.