Appliance Repair in Cleveland, Ohio
for Cleveland, Cleveland Heights, Brook Park, Fairview Park, Brooklyn, Brooklyn Heights, University Heights, Warrensville Heights, Shaker Heights, Timberlake, Garfield Heights, Highland Heights, Moreland Hills, East Cleveland, OH
Five Star Service!
REBECCA - Cleveland Heights, OH
BILLY - Cleveland, OH
no pricing. have service plan.
Work completed. Machine left grimy and damaged.
Suzanne - Cleveland Heights, OH
The technical work was accomplished, but my washing machine was left grimy inside and out.The front left corner and edge of the lid had what appeared to be green paint on it, along with scratches. The machine works, but looks worse. I have used Fred's previously and have been pleased with both the work and the careful treatment of my appliances. Unfortunately, this repair visit did not live up to those past experiences.
Response from Fred's Appliance Service:
Hi Suzanne, We appreciate you taking the time to share your experience with us. We have an expectation that each repair is completed thoroughly, which includes cleanup! I will be giving you a call here shortly to discuss this further so we can get you taken care of! We are happy to hear that your unit is up and running! Thank you, The Fred's Team
THOMAS - Shaker Heights, OH
The best service person I have delt with
don - Moreland Hills, OH
She was knowledgeable & did great work on multipal tasks
rob - Shaker Heights, OH
Great service, always on time, very knowledgeable, pleasant to be around.
Kelley - Cleveland, OH
HRATCH - Moreland Hills, OH
STEVE - Shaker Heights, OH
Technicians know what they are doing; are respectful, professional, and provide quality work.
Great job, having to take off work for a wide window of time sucks
Robert - Shaker Heights, OH
Job well done
Mary - Cleveland, OH
Ronald - Brook Park, OH
Richard - Garfield Heights, OH
Brian was informative and helpful. Thank you!
Cindy - Garfield Heights, OH
My experience with your company has been wonderful. The service man was on time and very polite and personable. Thank you😊
JOSEPH - Cleveland, OH
Very good services
william - Cleveland, OH
PATTY - University Heights, OH
ESTHER - Cleveland, OH
DEBORAH - Cleveland, OH
Convenient and thorough
KRISTINA - University Heights, OH
DOROTHY - Brook Park, OH
I was extremely happy with the person they sent out to resolve the issue I was having with my freezer. Besides the fact that he fixed it very quickly oh, he also gave me great advice for in the future should I have an issue. He was very polite and professional, and his reassurance made me feel very comfortable. It was also great to have someone who seems to enjoy doing their job and not like you're annoying them..... unfortunately in today's service industry you see a lot of people with attitudes. But that was far from the case with the service man you sent out! Thanks so much for the wonderful service and great job, Dorothy C Quick
Response from Fred's Appliance Service:
Dorothy, Thank you so much for taking the time to submit your review. We are happy to hear that Dan was able to provide such great service and even gave you tips to use in the future. He is certainly an asset to our team! Thank you, The Fred's Team
professional and great communication
EILEEN - Cleveland Heights, OH
BILLY - Cleveland, OH
He came, saw, diagnosed, explained, ordered, returned, installed, and cleaned up. He was very efficient. Dan is a great asset to the company. There wasn't any cost as I have a service plan.
Great job, right on time.
Don - University Heights, OH
I wish the Maytag oven provided the same high level of service as Brian !
KATHY - Fairview Park, OH
I loved that they sent reminders , a pic of the service professional, and kept me updated on time of arrival- refreshing.
Very understanding with the issues
DONALD - Cleveland, OH
Very knowledgeable tech.
Response from Fred's Appliance Service:
Hi Donald, Thank you for taking the time to submit your review. We are happy to heat that your technician was knowledgeable and understanding. However, we are sorry to hear that you did not receive 5 star service! We have a make-it-right policy and would appreciate the opportunity to do just that: make it right! Please feel free to email or call us (firstname.lastname@example.org or 1-888-45-FREDS) to let us know if there is anything we can do to change your rating to 5 stars. Thank you, The Fred's Team
Nice and Easy
LFS - Cleveland, OH
Corina was nice, careful and helpful.
Job Well Done
KEN - Cleveland, OH
I wouldn't have needed the service in the first place if the stainless steel door on my Kitchen Aid dishwasher hadn't rusted after and pitted after owning the dishwasher for only 8 month . The service men installed the new door in 5 minutes and did a good job.
Response from Fred's Appliance Service:
Hi Ken, Thank you for taking the time to submit your review! We are sorry to hear that you had trouble with your dishwasher door but we are glad that it is all taken care of! Thank you, The Fred's Team
JOHN - Fairview Park, OH
Nice work fixed fast.
Kimberly - Garfield Heights, OH
W8RXEGMWQ01 Whirlpool Icemaker Cc water pouring over ice marker Found ice maker fill tube clogged with ice Cleared ice ran test harvest OP TEST OK
MBF1953YEW2 Maytag Refrigerator Customer complaint of no ice production, ice bin was empty, cycled ice maker, ice maker did not cycle, ice maker failed, unit needs new ice maker assembly, used im from ts, op test good; used 1 W10884390 (ICE MAKER ASSY)
KBLS36FKB00 Kitchenaid Refrigerator Customer complaint call for service light is on, confirmed, temps is ff were 50, frz was 0, evaporator fan not running, evap has good frost pattern, evap fan not running in service test mode either, unit needs new evap fan motor, ; ordrng 1 8201589 (fan motor)
WRF767SDEM01 Whirlpool Refrigerator Tested refrigerator, ran through control board troubleshooting. Found FF evaporator had frosted up and thermistor was not reading temperature properly for defrost. Defrosted evaporator. Found brass thermistor, soldered in newer style thermistor with 2mm heat shrink wrap from van stock. Refrigerator is now working properly. Set down mitigation mat.; used 1 W10902214 (THERMISTOR)
PDWF880R10SS GE Dishwasher Installed new door gasket and spring, op test good
WTW8540BW0 Whirlpool Washer Customer complaint just fills a little bit then an error code, find unit unlevel leaning towards the floor drain in basement, leveled the unit, ran diagnostics found f51 motor rps failure, cleared code, basket moves by hand, started drain and spin cycle, unit sensed and spun, ran manual test high speed spin, unit had worked itself closer to the drain which made it very unlevel, nothing was damaged, unit is operating as designed ; Job Cmpltd
NTW4516FW1 amana washer Replaced the agitator. Ran a normal load. Optest ok
WFE710H0AE0 whirlpool range CC that the unit is off on temp. Cust has a thermometer in the oven. Advised cust they are slow reacting thermometers. Heated oven to 350* wait 20 minutes took temp. Optest ok. ; Job Cmpltd
FFHB2740PP8A Frigidaire Refrigerator , Ran through diagnostics, water valve working, but no water going into ice maker tray. Removed housing, cleared thin layer of ice from fill inlet, also noticed there is still frost buildup by back of FF by ice maker heater, but heater passes test. Water looks like it is spraying randomly, and not going completely in to the ice maker tray, but too difficult to tell when assembly is put back
KRFC604FSS00 Kitchenaid Refrigerator Replaced parts listed, adjusted door levels, leveled unit, op test good; Job Cmpltd,
WFW94HEXW2 Whirlpool Washer Installed bellow OP TEST OK
WRF560SEYM05 whirlpool refrigerator Did tests on refrigerator, FZ thermistor replaced with thermistor from van stock. Ran back through diagnostics, refrigerator operating properly. Set down mitigation mat.; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd
MHW5500FW1 maytag washer Customer complaint washer only fills for a few seconds, ran diagnostics no codes found, ran quick test cycle, unit sensed and filled with water, customer wants clothes loaded to test, customer loaded clothes and started cycle unit sensed and filled with water, unit is operating as designed; Job Cmpltd
GX5FHTXVB05 whirlpool refrigerator Customer complaint ice maker not working and water doesn’t dispense, confirmed, cycled ice maker ice maker called for water but did not get any, asked customer to show tech shut off valve in the basement, it was open but the copper line was kinked twice about a foot under the basement ceiling restricting water flow, showed customer and advised to replace; Job Cmpltd
WHIRLPOOL RANGE ART6121CC The unit has a f4 shorted temp sensor I tested the sensor at the control tested good the unit needs a new control ; ordrng 1 WP31771301 (CONTROL ), schdld next appmnt for 8/15
WHIRLPOOL DISHWASHER WDF520PADB7 Installed pre I’d parts. Tested upper rack. Now working properly. Ran test cycle. Op test ok.;
WHIRLPOOL RANGE ART6121CC he unit has a f4 shorted temp sensor I tested the sensor at the control tested good the unit needs a new control ; ordrng 1 WP31771301 (CONTROL ), , schdld next appmnt for 8/15
KBFN502EPA00 kitchenaid refrigerator Installed new RH door seal, op test good; Job Cmpltd
KRFF305ESS00 Kitchenaid Refrigerator ustomer complaint freezer door handle is loose, confirmed frz dr handle loose, removed handle and inspected screws and handle, no cracks or stress spots, lightly sanded set screw to give a little more bite, remounted handle, op test good; Job Cmpltd,
NTW4605EW0 AMANA WASHER Removed agitator. Found agitator stripped.; ordrng 1 W10772621 (screw) and 1 W10908289 (AGITATOR)
ED5GHEXNQ00 Refrigerator Whirlpool Cc that unit still not making ice Found ice formed in ice maker but ice maker not moving Needs ice maker Used truck stock OP TEST OK
M1TXEGMYW Maytag Refrigerator Cc that unit runs to much Found ice build up on back wall of freezer and blocking good air flow to fridge Steamed clearOP TEST OK
ADB2500AWS Whirlpool Dishwasher Installed new door latch, op test good
GX5FHDXVY04 Whirlpool Refrigerator Cc that freezer door won’t open Pulled freezer door open OP TEST OK ; Job Cmpltd
KUDS30IXWH7 Kitchenaid Dishwasher Cc that unit still not filling found wires spliced together from previous tech Needs fill valve and wire harness ; ordrng 1 W10871221 (harns-wire) and 1 WPW10327249 (water intake valve)
Whirlpool Range Cc that unit broils during bake Found unit intermittently turning broil on Elements are within range Needs oven control, control board Could not find model or serial Could not order parts
WFE505W0HW0 WHIRLPOOL RANGE Replaced the gasket. The bottom drawer is not lining up with the unit. Found both side panel damaged. The frame is bent wear the drawer does not line up. Took pics. Will need both panels. Called SM to order parts. ; ordrng 2 WPW10575396 (panel-side)s
KSCS25INSS00 Kitchenaid Refrigerator Cc that fridge door is hanging low Aligned door and greased hinge OP TEST OK
FFSS2614QS4A FRIGIDAIRE REFRIGERATOR CC that the unit is not staying cool. Found both gaskets are not staying in place. The liner on the doors are warped. Will need both doors. The ff light is not working will need a new light socket; ordrng 1 218906802 (socket-light/lamp) and 1 241786005 (gasket,door ref) and 1 241786006 (gasket,door frz) and 1 807460016 (dsp frzr door) and 1 807460117 (dsp refrig. door)
WRT311FZDT00 WHIRLPOOL REFRIGERATOR CC that the ff door does not stay closed. Steamed gasket out, will not stay shut. Found the liner on the door is warped. Will need a new door. ; ordrng 1 LW10679333 (dor-fip)
WTW8040DW Whirlpool Washer Cc that unit trips GCFI Ran unit at this time unit did not trip GCFI but i advised customer to run it to a diff outlet that is not GCFI and do a few loads OP TEST OK
WRS325FDAM04 Whirlpool Refrigerator Customer complaint ice not dispensing, confirmed auger motor just humming when activated needs auger motor; ordrng 1 WPW10317991 (motor)
KBF042FTX04 WHIRLPOOL REFRIGERATOR Customer complaint that freezer section door is not closing, confirmed, found an ice pack behind freezer section drawer preventing it from closing all the way, removed, door closes, op test good ; Job Cmpltd
110.79632800 kenmore dryer CC that the unit is not getting hot. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Found the thermal fuse is open. Replaced the fuse from t/s. Optest ok
665.13942K015 kenmore dishwasher CC that the control does not turn on. Unit started up. The heat on the UI does not work. Showed cust how to clean the filter. Optest ok.
NTW4516FW1 AMANA WASHER CC that there is a noise in wash. Found the agitator is slipping. Will need a new agitator. Called SM to order part. ; ordrng 1 WP3347288 (agitator)
WRT311FZDW00 Whirlpool Refrigerator Replaced the evaporator fan. used 1 WP2315539 (MOTOR-EVAP)
WRS965CIAE00 Whirlpool Refrigerator Customer complaint of water leaking in fridge a lot when dispensing water so water had been turned off, found holding tank frozen and supply connection separated, temp in ff 20-38 set at 40, frz was 7-13 set at 02, rc and fc thermisistors good, unit needs water housing and line to exterior, ordering a control; ordrng 1 212643 (sealer-gum) and 1 W11088499 (CNTRL) and 1 WPW10238092 (tube-water) and 1 WPW10271543 (connector) and 1 WPW10366790 (reservoir)
WSR57R18DM02 Whirlpool Refrigerator , Installed parts, op test good; Job Cmpltd
NGD4655EW2 AMANA DRYER Installed new thermostat and coil , op test good ; Job Cmpltd
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.