Appliance Repair in Columbia Station, Ohio
for Columbia Station, OH
Waited too long for appointment
EMILY - Columbia Station, OH
Service guy was great. I just wish we didn't have to wait 10 days to get someone out here.
Response from Fred's Appliance Service:
Hello Emily, Thank you for your note. Very sorry for the length of time it took to schedule. We've had some unexpected staffing issues due to illnesses. Thanks again for your note. -The Fred's Team
MARYANNE - Columbia Station, OH
CHRIS - Columbia Station, OH
DORIS - Columbia Station, OH
Friendly and efficient service!
RICHARD - Columbia Station, OH
The service tech Paul narrowed down the problem quickly and restored the dryer to service. He is knowledgeable, friendly and quick. Thanks.
WHIRLPOOL REFRIGERATOR WRT311FZDW01 Door gasket beginning to stretch out at bottom. Replaced door gasket. Used steamer to straighten gasket. Seals ok.; Job Cmpltd,
WHIRLPOOL WASHER WFW75HEFW0 Shipping bolts were still in back of drum. Remove shipping bolts and put into spin. Spin cycle tested ok.; Job Cmpltd,
MAYTAG WASHER MVWB765FW0 Instructed customer on proper use of touch panel of washer. Tested ok.; Job Cmpltd
WHIRLPOOL DISHWASHER MDB8600AWS Replaced door latch kit. Tested ok.; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Arrived on time, very friendly, professional, and knowledgeable. Dryer wouldn't heat. They spent almost an hour testing all parts of the dryer to figure out what the problem was. Turned out the dryer timer needed to be replaced. They told me I should buy a new timer on Amazon for $60 and install it myself. They showed me how to install it. They told me they could install a new timer right then and there but the charge for that would have been nearly $400. I have since received my timer and installed it easily myself and my dryer is fixed! Very pleased with this company!
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.