Appliance Repair in Conneaut, Ohio
for Conneaut, OH
BETH - Conneaut, OH
Repair man was very knowledgeable and helpful in finding the problem.
DORTHY - Conneaut, OH
We had the frig unplugged because it was not cooling. At all. The service person said that because it was not plugged in, he could only guess after being there only a few minutes and checking a few things. The estimate for what he thought was the matter (not sure) would be $600-900. No thank you. It would have been nice to have had an adjustment in the rate for 10 minutes of work.
Response from Fred's Appliance Service:
Hello! Thank you for your review. Very sorry, but in order to accurately diagnose, refrigerators do need to be plugged in before arrival. We will come back out to re-diagnose at no expense to you. Expect a call from us tomorrow to schedule. Thank you!! -The Fred's Team
Awesome man you sent knows his stuff very nice
GARY - Conneaut, OH
Kennedy frig and microwave
BOB - Conneaut, OH
DAVID - Conneaut, OH
We really were pleased with the service we received. The technician picked up the problem right away and was fixed promptly.
WRT311FZDW00 WHIRLPOOL REFRIGERATOR Found frost around freezer door need aerive kit ; ordrng 1 W10916494 (blade-fan), schdld next appmnt for 9/27 WED
WTW4816FW0 WHIRLPOOL WASHER Installed all parts and calibrated op test ok; Job Cmpltd
MDB7749AWW1 MAYTAG DISHWASHER Installed control op test ok.; Job Cmpltd
NTW4516FW0 AMANA WASHER Replaced main control and calibrated unit op test ok; Job Cmpltd
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Job well done. My new fridge/freezer had a defective door. The technician quickly identified the problem (showed me) and ordered the door. I admit the door seemed to take forever to arrive but that was the manufacturer's issue. Scheduling the door's replacement was a breeze (the dispatcher was so nice) and you're given a link to track the technician's progress in real time (and it actually works!). You get a call right before your appointment. The technician, Paul, is polite, speedy, and knowledgeable. Overall, a positive experience dealing with an unexpected issue. I'd use them again.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.