Appliance Repair in Eastlake, Ohio
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Local Reviews
for Eastlake, Timberlake, OH
Powered by Fluid LOCALExceptional service!!!
Kevin - Timberlake, OH
Completely satisfied!!!
Kevin - Timberlake, OH
Good service
Andrew - Eastlake, OH
Was in and out quickly. Very polite and issue was resolved
Great service
Kevin - Timberlake, OH
Warranty service
Debra - Eastlake, OH
Absolutely AWFUL
Chad - Eastlake, OH
You canceled my original appointment because you didn’t think the parts would arrive in time. Once you did come out and service my fridge, you ordered what appeared to be the correct parts. 3 days later, the refrigerator is broken again... I WILL NEVER USE YOU AGAIN, and I will make sure EVERYONE I encounter doesn’t use you as well.... I’ve already reached out to the BBB...
Response from Fred's Appliance Service:
Hi Chad, Thank you for sharing your experience with us. We are so sorry to hear that you are very dissatisfied. After reviewing your job history, your appointment was canceled because your parts were being provided by Whirlpool and we had no tracking information. I just tried to give you a call to discuss this in more detail and left a message with my contact information. We would appreciate the opportunity to work with you to get your refrigerator back up and running again. Thank you and we hope to connect with you soon! The Fred's Team
Professional
Tammy - Eastlake, OH
The technician was very professional. I’m disappointed however that I had to pay for a service that was not done.
Response from Fred's Appliance Service:
Hi Tammy, We appreciate you taking the time to share your experience with us! After reviewing the job history, I am showing that the technician found both of your units working as designed when he was in your home. If you are still having issues, please give us a call at 1-888-45-FREDS. The service charge that you paid was for diagnosing the units. This charge is guaranteed for 30 days so please let us know if you are having any troubles at all and we will come take a look at no charge! Thank you, The Fred's Team
dishwasher
John - Eastlake, OH
Corina was very good and very helpful. She was better than any male service tech that we have had in years.
Great service ... loved the price
Kenneth - Eastlake, OH
Art was friendly and very knowledgeable, I will use Art again for future problems. But I would expect nothing less from a fellow Navy brotherr! He was great!!!
Great service.
Laura - Eastlake, OH
Ken
Kenneth - Eastlake, OH
Micro wave still isn’t working yet but next appt is tmw. All I can say is Art Gave it one hell of a try and I appreciate it! GO NAVY!!!!!
Wonderful service!! Thank you!!
Buffy - Eastlake, OH
very good service
Suzanne - Eastlake, OH
i wasn't expecting a 2 year old dishwasher to break down after all it was a Kitchen Aid. It cost me $400.00 t o have a $600.00 black friday priced dishwasher fixed. Did I mention it was a Kitchen Aid. Very disappointing.
Response from Fred's Appliance Service:
Hi Suzanne, We are sorry to hear that your 2 year old dishwasher broke down! We recommend reaching out to KitchenAid to see if they would be willing to cover some or all of the repair since the unit is fairly new - our customers have had some success with this in the past. We are happy it is up and running again and that you were so pleased with our service! Thank you! The Fred's Team
Real good service
James - Eastlake, OH
Very professional
Great service
James - Eastlake, OH
Fred’s appliance was great with both communication and service. The technician was both thorough and knowledgeable. Highly recommend.
Regina
REGINA - Eastlake, OH
Great service
Great service & friendly over
marianne - Eastlake, OH
Professional
Regina
REGINA - Eastlake, OH
Great service technician Jeff was fantastic!
Satisfied customer..great service
Ellen - Eastlake, OH
Service technician showed up on time was polite and knowledgeable . Fast service too
Very nice guy great service
DIANE - Timberlake, OH
Good service
LORAN - Eastlake, OH
Jeff was an excellent service technician.
great service
Richard - Eastlake, OH
brian was timely, friendly, quick to diagnose and repair. i will use freds repair again
Good service
LORAN - Eastlake, OH
Jeff did a great service call
Awesome service and knowledge.
MARY - Eastlake, OH
Jeff was very polite. Good advice.
Great Service
mary - Eastlake, OH
Friendly and fixed quickly
Jason N.
REFRIGERATOR KENMORE 106.535323 "Cc unit ice maker making grinding soundCustomer stated somewhere is freezer it was making a grinding noise, she thought it might be ice maker. Ran ice maker harvest x2, no noise, ran dispense on crushed and cubed several times, no abnormal noise. Evap fan running, no abnormal noise. Could not duplicate abnormal sound at this time."
Jason N.
OTR MICROWAVE WHIRLPOOL WMH31017HS3 "Cc unit tripping breaker Customer stated installers uninstalled unit due to tripping breaker. Found unit on floor, found mounting screw and bracket bent down and driven down into unit. Pulled case, found screw bracket jammed against power terminal block, arcing on 1 leg. Straightened out bracket, reinstalled, reinstalled case. Ran op test. Op test good."
Jeff M.
WASHER WHIRLPOOL WTW5000DW0 Customer was washing rugs. I ran a test cycle unit tested good explained the proper loading procedure to the customer unit tested good
Arthur V.
DRYER WHIRLPOOL LER4600PQ0 Customer complaint that unit shut down after about 30 min right in the middle of the cycle. This happened twice. Testing unit temp and motor check good. Since unit eventually restarted (no open thermal fuse ir safety stat) customer did not try to restart immediately. Possible that motor went off on overload unit is working properly at this time(no load) checked outside vent. Checks good Unit did not fail while diagnosing.
Corina B.
REFRIGERATOR KENMORE 253.526493 CC that the unit not cooling. Checked the evap no frost pattern. Will need an evap. Cust does not want repair
Jeff M.
REFRIGERATOR KITCHENAID KRMF706EBS00 Installed new part unit op tested good
Corina B.
WASHER WHIRLPOOL LSW9700PQ1 "CC that the unit does not agitate. Checked coupling. Good. Checked motor. Good. Messed with cycle, would spin then slow down. Called bj said the the gear case and coupling are frozen. Will need gear case coupling brake and drive system. Customer does not want repair."
Jason N.
REFRIGERATOR KITCHENAID KRMF706EBS00 "Cc unit not making iceRan ice maker diagnostics, code e1 for not cooling. Checked temps in freezer, good at 0 degrees. Ran test 36 ice box fan, fan did not turn on, unit needs ice box fan.; ordrng 1 W10846539 (evaporator fan blade12449), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jason N.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Cc unit freezing on top shelf.Customer stated he had bacon in lower drawer go bad/slimy and limp, so he turned temps up by 1 digit, then he had a drink freeze on top shelf. Customer currently has ff temps set at 4, Checked product temps in ff. Reading temps at top shelf and in lower drawers 39-42 degrees, this is accepted range. Advised customer on product placement in ff. Op test good."
Jason N.
WASHER MAYTAG MVWB835DW3 Installed control board and console. Ran auto teat and calibration. Op test good.
Corina B.
REFRIGERATOR KENMORE 253.526493 CC that the unit is not t is not cooling. Checked the thermostat open. Will need a new thermostat.
Jason N.
DRYER WHIRLPOOL GGW9250PW1 "Cc unit only working in timed dryCustomer stated she bought a new control board and new UI panel, and had them replaced. Unit worked good only twice. Confirmed panel not operating correctly, no display for half of the dial selector. Could not get unit into diagnostics mode. Checked connections on control board and UI panel. Found 2 weak solder joints on UI panel board. Loose components. Resoldered joints. Reconnected all panels and retested. UI function returns, tested all drying modes. Op test good."
Jason N.
REFRIGERATOR WHIRLPOOL GSS26C4XXY00 "Cc crack on inner door liner and back wall of unitConfirmed cracks in liner. Horizontal crack across entire back wall of ff section Called wp techline, Said liner repair kit would fix back wall, but unit would need a new door for liner crack in door. Unit door is Nla. Advised customer warranty company will contact them about further action. ; saved tckt"
Joe O.
WASHER MAYTAG MVWB955FC1 "Installed lid lock, ran auto test and calibration. Op test ok"
Corina B.
REFRIGERATOR KENMORE 253.526493 CC that the unit is freezing food. The damper is opening and closing. Will need a thermostat. Cust does not want to repair.
Joe O.
WASHER MAYTAG MVWB955FC1 Cc: not running through a cycle Found error codes f5e1(lid switch fault-lid is open) and f8e6(water hazard). Ran auto test and calibration. Ran test for lid lock. Needs lid lockCustomer does not want to repair at this time
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 The freezer seal was overlapping the hinge I added a spacer. There’s also a massive gap at the bottom right corner in the fridge is filled with silicone unit tested good. Also need a new air tower it broke upon removal. Customer can install ; ordrng 1 W11126274 (air-tower)
Jason N.
DRYER WHIRLPOOL WGD6200SW2 "Cc unit not heating Customer stated it’s heats sometimes doesn’tChecked ignitor on normal cycle, ignitor glows, coils opened only once, additional cycles after coils did not open. Replaced coils using truck stock, retested on normal, watched 3 flame cycles. Op test good.; used 1 279834 (COIL) from stock"
Jeff M.
COMPACTOR WHIRLPOOL GC900QPPQ6 Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Installed new part unit op tested good
Jason N.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Cc unit mullion flipper coming offCustomer showed popConfirmed top of mullion came off tab. Removed and reset tabs. Supplied part has a 3 wire power connector, original only has 2 wire, could not install. Tested door for proper operation. Op test good. Advised customer that ensure left door is closed first and opened last to prevent binding of the flipper."
Arthur V.
DRYER MAYTAG MEDC465HW0 Replaced temp switch. Op test good
Jeff M.
RANGE WHIRLPOOL JES9860BAS I took a pan filled with water put it on the back burner and the front burner on the right side both burners brought the water to a boil infinite switches cycled fine the far right knob is cracked customer can install; ordrng 1 WP74011493 (KNOB)
Arthur V.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Cust complaint of a knocking noise that happens intermittently. Also a clicking noise that also occurs intermittently. Tested baffle Good. Not loud. Let unit cycle All fans and compressor running. No unusual noises. Turned off and waited. Turned back on and some of the noises occurred and I explained they are normal operating sounds. Showed in the troubleshooting part of the manual where explanation of noises are. Could not duplicate noise customer is most annoyed with. Unit op test good.
Arthur V.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Cust complaint of a knocking noise that happens intermittently. Also a clicking noise that also occurs intermittently. Tested baffle Good. Not loud. Let unit cycle All fans and compressor running. No unusual noises. Turned off and waited. Turned back on and some of the noises occurred and I explained they are normal operating sounds. Showed in the troubleshooting part of the manual where explanation of noises are. Could not duplicate noise customer is most annoyed with. Unit op test good.
Jeff M.
WASHER WHIRLPOOL WTW4816FW2 Lock failed. Installed new part unit op tested good ; used 1 W11307244 (DOOR LOCK) from stock
Arthur V.
DRYER MAYTAG MEDC465HW0 Found power out of timer but nothing out of temp switch. Needs temp switch ; ordrng 1 WP8578354 (swtch-temp)
Arthur V.
WASHER MAYTAG MVWX655DW0 "Found unit spinning in agitate. Needs gearcase,hub kit,washplate,and actuator. Shaft on gearcase very worn and same with washplate which was loose upon arrival. CUSTOMER DOES NOT WANT REPAIRED"
Joe O.
WASHER AMANA NTW4516FW2 Installed control boardRan auto test and calibrationRan normal cycleOp test ok
Jason N.
REFRIGERATOR MAYTAG MFI2570FEZ00 "Cc unit still not making ice fast enoughConfirmed ice bin empty at this time. Ice mold has ice cubes, ran manual harvest. Replaced ice maker using truck stock. Ran manual harvest, ice maker filled with water. Also added door shim to LH door. Advised customer to check ice production after 24 hrs. Op test good.; used 1 W10882923 (ICE MAKER ASSY), and 1 WP2177331 (DOOR SPACER) from stock"
Joe O.
WASHER AMANA NTW4516FW2 "Cc: not startingRan diagnostics found no stored error codesRan auto test and calibration, ran regular cycle found unit not sensing properlyNeeds control board; ordrng 1 W11170317 (cntrl-elec)"
Arthur V.
MICROWAVE B-IN WHIRLPOOL WMH73521CS6 Replaced switch assy with new switches. Op test good.
Dan H.
REFRIGERATOR WHIRLPOOL WRT519SZDB02 "Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 3.7oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 TJAF1200, 1 W10890087, 1 W10890100, 1 W10890115, 1 W10890128, 1 W10890131, 1 W10891056, 1 W10898074, and 1 WPW10143759 (DRIER) from stock"
Arthur V.
WASHER GE GFWR4800F2WW After removing front half of drum. Found where inner basket has rubbed a groove into outer tub Unit will also need a inner drum and both outer tub parts. Did not reschedule due to authorization required Extra time 2 men just like the original service order. Talked to BJ ; ordrng 1 WH45X10136 (tub asm rear) and 1 WH45X10137 (basket and trunnion) and 1 WH45X20004 (washing machine tub) and 1 WH49X25397 (srv-tub and basket a)