Appliance Repair in Euclid, Ohio
for Euclid, OH
Great service, very knowledgeable, friendly and on time,
CARNELL - Euclid, OH
JAMES - Euclid, OH
Chad was awesome. He knew our appliance inside and out. He diagnosed the problem quickly. I was very impressed with the service that I received from Fred's. I will use them for all my appliance repair needs in the future.
Great service, kind of pricey
DAVERA - Euclid, OH
PATRICIA - Euclid, OH
Explained everything to me
Service on Monday Apr 17
GENE - Euclid, OH
He knows what he is doing.
AGD4475TQ1 ADMIRAL DRYER Customer complaint of loud thumping noise, confirmed, found a zipper lodged in felt slide that caused drum to come off of rollers a bit, removed zipper, remounted drum, no noise, op test good ; Job Cmpltd
KFEG500ESS1 KITCHENAID RANGE Customer complaint that customer gets shocked from door handle when baking, started bake cycle, no electrical shock felt through handle, unit is recieving correct power supply, no loose or worn wires found in harness, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
KFIS29BBBL00 WHIRLPOOL REFRIGERATOR Ff 49 fz 35. Removed ff and fz ff evap has good frost pattern and the fz evap has no frost pattern. Called BB had me put a piercing valve, from ts, freon in gauges raised. Called t/l Kurt file # 7719832776. He said to put a filter on. Called BB he had me put 3 oz of freon in. Wants me to call cust in the morning to see if the temp in the fz has dropped. ; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock, schdld next appmnt for 8/17 THU
WTW7300DW1 WHIRLPOOL WASHER Customer does not have the proof of purchase her mother was there she let me and her daughter was unable to answer her phone. Explain to her she needs to find the proof of purchase before I can cover anything under warranty. Customer had multiple issues with the washing machine one of them being a temperature concern I explained to her that the water valves have a temperature sensor built into the valve itself allowing it to correctly add the proper amount of hot and cold water. Customer is also having a washing issue I explained to her that the method of loading this washer is completely different than the older style so I explained to her that she needs to be very particular on the loading method of this washer keep things in a small loose ball/ pile do not enter lock the clothes together keep it's a very even fabrics with fabrics you put something in the front put something in the back left rights etc. I recommend the customer to use only HE soap and
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Your technician, Jeff, just left so I can write my review. I have been very impressed with this business from day one, very businesslike, very professional, very helpful. The ease of scheduling an appointment online was much appreciated. And being able to track your technician's progress was a terrific perk. I could go ahead and do other things about the house while waiting. The phone alert that he was on his way-excellent. Jeff arrived and checked my disabled washer. An expensive part was available, but given the washer's age, Jeff's suggestion was a new washer was the way to go, rather than to keep putting money into this 2003 appliance. (I had the same feeling). Jeff was friendly and professional.
I highly recommend Fred's Appliance and will definitely use again if
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.