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for Fairview Park, OH
Kathleen - Fairview Park, OH
Corina did a great job. She was friendly, wore covers over her shoes, quickly assessed the problem and kept me informed along the way. She is a great representative of your company.
Very pleased with Corina. She was very helpful and friendly.
Don - Fairview Park, OH
The warranty service on our dishwasher was performed with minimal interference to our daily routine. The Serviceman from Fred's Appliance Repair was
Bill - Fairview Park, OH
Jocelyn - Fairview Park, OH
Great service.nice guy...
Linda - Fairview Park, OH
James - Fairview Park, OH
She is fantastic. efficient, pleasant and very knowledgeable
Jessica - Fairview Park, OH
My technician was very friendly. He offered great advice and was really easy to work with.
Kevin - Fairview Park, OH
Awesome customer service and diagnosis. Clean, friendly and knowledgeable. Quick and respectful. Would use him again.
Great Follow through
Louise - Fairview Park, OH
How about a few more women as technician? Can't you actively reach out to them?
David - Fairview Park, OH
Edward - Fairview Park, OH
I was very pleased with the repair call the job was done quick i’m Very pleased
Louise - Fairview Park, OH
All my questions were answered and options presented.
Prompt and competent
Marianne - Fairview Park, OH
Dominique - Fairview Park, OH
Warranty claim washing machine
Rob - Fairview Park, OH
Our washing machine was 1 month past the standard warranty, I bought the extended warranty from Lowes. It started leaking water. The tech, Mac turned up and immediately spotted the problem and organized a repair "by the book" because of the extended warranty. Machine all fixed now and I will be using Fred's for ALL my appliance repairs, MOST impressed.
Jennifer - Fairview Park, OH
MAC was awesome
jennifer - Fairview Park, OH
Service was wonderful
KATHY - Fairview Park, OH
I loved that they sent reminders , a pic of the service professional, and kept me updated on time of arrival- refreshing.
JOHN - Fairview Park, OH
Nice work fixed fast.
Great service, on time
Tina - Fairview Park, OH
Cory was on time & fixed the problem quickly.
fast and efficient
JEAN - Fairview Park, OH
In and out for easy fix
ED - Fairview Park, OH
JACK - Fairview Park, OH
Chad made a thorough analysis and avoided doing unnecessary work.that might have been costly to us. His manner was friendly and professional. We would certainly contact Fred's again when needed.
Jim - Fairview Park, OH
Excellent service good tech
CAROLYN - Fairview Park, OH
The technicians came in quickly and explained what the issue was and how to help resolve it and we’re out in about 10 or 15 minutes. Very efficient and helpful.
REFRIGERATOR KITCHENAID KRFF305ESS00 "Customer complaint fridge is making noises, confirmed found condenser rattling, adjusted condenser"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint dishwasher is not washing just fills and drains, confirmed, wash motor failed, need motor asm; ordrng 1 W11087376 (pump&motor)"
REFRIGERATOR MAYTAG MRT311FFFH00 "Customer complaint drawer keeps falling off, confirmed found toe left side tracks installed, unit needs right side; ordrng 1 WPW10468556 (track RH)"
DRYER WHIRLPOOL WED4815EW1 "Customer complaint dryer is too hot and clothes are not very dry but hot, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, removed vent from unit and temped air exiting on high heat timed dry setting, temp was 150 when element cycled off, unit is operating as designed"
DISHWASHER WHIRLPOOL WDT970SAHV0 "CC that the unit is not draining. Checked drain pump, clear. Found the stand pipe the drain hose is connected to is clogged. Will need a plumber. Took pic. Advised customer to have the drain hose connected to the garbage disposal instead of the stand pipe. Did not reconnect the power to the dishwasher. Optest ok."
DISHWASHER WHIRLPOOL MDB6601AWB "Replaced door latch with handle, op test good"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Entitlement came up date is good. CC that the unit is not filling with water. Checked the water supply, no pressure. Advised cust they will need a plumber. Also, told the customer to check the water line connections to the dishwasher to make sure they are a tight fit. (Could not check with no water going to the dishwasher) Optest ok."
WASHER WHIRLPOOL LSQ9650PW1 Found the customer will need installer to check the water lines and inlet hoses. No service charge per office.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 CC that there is frost and ice in the freezer. Found the gasket not touching the frame. Steamed the gasket out. Optest ok.
REFRIGERATOR KENMORE 59669312010 "Control is seize will show the line replace from truck stock,opt test ok ; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD 156.77) from stock"
DISHWASHER WHIRLPOOL MDB6601AWB "Customer complaint handle is broken, confirmed handle is loose, removed door liner and found handle broken at pin connection, reassembled now door opens and shuts, still works as normal, handle is needed to complete repair but customer is satisfied as of now with operation, WPW10130695 left quote, cust. still owes 141.72; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR MAYTAG MRT311FFFH00 Replaced the tracks and shelf. Optest ok
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint the rack clip broke off again, unit is unleveled and leaning forward customer says she is aware and stated it even leaks from the door, there is extra pressure on the clips when rack is loaded and pulled out wearing down clip, replaced stop clip with pre supplied clip, op test good, advised customer unit MUST be leveled to prevent this from reoccurring, advised customer because the unit is no leveled this will reoccur and would be considered misuse, customer stated they are remodeling kitchen very soon and will have unit leveled"
REFRIGERATOR MAYTAG MRT311FFFH00 CC that the support broke for the drawer. Found the track to the drawer are broken will need tracks. The bin is worn down from the tracks being broken. This will happen again if the bin is not replaced. Office to order parts; ordrng 1 W11025586 (track) and 1 W11051442 (track) and 1 WPW10308849 (pan-meat) and 2 WPW10468555 (track)s
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 CC that the handle is loose. Tighten the handle. Optest ok.
REFRIGERATOR KITCHENAID KBFS22EWMS9 "Ice on bottom of Fz. Found debris in drain tube, removed and steamed all ice out. Op test ok."
DISHWASHER KITCHENAID KDFE104DSS2 "CC that the unit is not working. Ran diag found the sump and motor not running. Checked the voltage at the control, 120 volts. Will need the pump and motor. Cust does not want to repair"
WASHER WHIRLPOOL WTW5000DW1 CC that there is not enough water going into the machine. Ran diag no codes. Ran a calibration. Started a deep water wash. Advised cust to use deep water wash and two rinses. 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Optest ok.
WASHER WHIRLPOOL WTW7500GC0 CC that f5 flashes. Found a bobby pin in the latch. Removed the bobby pin from the latch. Cleared code. Ran a calibration. Started a cycle. Optest ok.
WASHER MAYTAG MHW5630HW "Customer complaint that unit is knocking/banging and walking all over the place and front panel is dented, put load in started quick wash cycle, unit needs new suspension and front panel; ordrng 1 W11316249 (PANEL) and 1 W11316766 (SUSPENSION )"
RANGE WHIRLPOOL WFG505M0BS3 "Installed new control and sensor. Ran bake operation, no error codes, passes diagnostic tests, now operating properly."
DRYER WHIRLPOOL WED75HEFW1 "Customer complaint of longer dry times, ran diagnostics found f4e3 restricted airflow, lint screen is clean, blower housing is clean, noticed customer has foil style vent, advised this is a potential fire hazard and should be replaced with a semi solid or solid rigid metal style vent, started normal dry, ran for 20 min, unit is operating as designed, advised customer to call a vent cleaner such as vent wizard to clean out vent to outside"
RANGE WHIRLPOOL WFG505M0BS3 "Test3 oven, F3 code in memory. Tested bake operations, F3 code. Sensor is testing in proper ohms range, would need new control. Too cost prohibitive to repair at this time."
OTR MICROWAVE WHIRLPOOL WML55011HS2 Touched up paint.
WASHER MAYTAG MVWC565FW1 "Customer complaint of a noise sometimes like a high pitched metal scraping, ran diagnostics no codes found, ran high spin and heavy agitation, no unusual sounds heard, unable to duplicate the problem, unit is operating as designed"
DISHWASHER KITCHENAID KDTE254ESS "Installed drain hose, placed mit mat, op test good"
OTR MICROWAVE WHIRLPOOL WML55011HS2 Paint that was sent does not match. Office to order both types of paint.; ordrng 1 4392899 (tuchup) and 1 72017 (touchup wht)
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Found bottom of refrigerator had ice from water leak. Pulled cover on water valve, ran ice maker fill test in diagnostics to check for leaks. No leak at water valve or water tank. Found leak above ice maker assembly, obstruction at fill cup had blocked water, flowing down vent behind ice maker assembly to bottom of refrigerator. Cleaned up ice, re assembled unit, ran fill test, now filling properly."
RANGE KITCHENAID KFED500EWH02 Corrected temperature in both ovens. Explained proper use of cook top and oven rack placement.
WASHER MAYTAG MVWB835DW4 Unit would not function. Found in factory test mode. Ran load calibration. All tested ok.
OTR MICROWAVE WHIRLPOOL WML55011HS2 Spoke with Ed from whirlpool. Explained situation of microwave damage. Advised to replace plate and paint interior. Office to order plate and white paint.; ordrng 1 W11291538 (PLATE) and 1 WP261869 (paint cw)
DISHWASHER WHIRLPOOL WDF550SAHS The inner door is the wrong size. Took pic. The door latch is not the correct part. ; ordrng 1 W11226294 (DOOR LATCH) and 1 W11230130 (INNER DOOR )
RANGE ELECTROLUX EW30GF65GSD "Customer complaint bake is not working, confirmed, found bake ignitor failed, quoted, ok, replaced with ts, op test good; used 1 12400035 (IGNITER 52.99) from stock"
DISHWASHER WHIRLPOOL WDTA50SAHZ0 CC that the top rack does not stay in. Found the stop fell off on the lt hand side. Re inserted the stop and the top rack was inserted the wrong way. Optest ok.