We're often in your area providing in home appliance service. See all of our customer love below.
We're looking forward to servicing your family's appliance needs!
-The Fred's Team
for Garfield Heights, OH
Great service very knowledgeable.
Randy - Garfield Heights, OH
Giuseppe - Garfield Heights, OH
John - Garfield Heights, OH
Lakia - Garfield Heights, OH
Giuseppe - Garfield Heights, OH
The technician that came to my house did not show us anything he was doing. He reset the water filter and told us that’s what we need to do but didn’t show us how to do it. The refrigerator also needed the wheels raised and told us to buy the tools needed to raise it but didn’t do it for us.
Response from Fred's Appliance Service:
Hi Giuseppe! Thanks for sharing your experience with us. We apologize for the lack of communication with the technician during your visit. We do not want our customers to feel unaware of what is happening during the diagnostic. We will make sure to pass this feedback to him as well. We did touch base with the technician in regards to the wheels. If you have any additional questions about your repair please let us know! We appreciate your feedback. Thanks and have a good day! -The Fred's Team
A factor repair under warranty
Tamara - Garfield Heights, OH
Great thank you
Tiffany - Garfield Heights, OH
Leon - Garfield Heights, OH
They were good thanks
Brytni - Garfield Heights, OH
Lori Walchanowicz - Garfield Heights, OH
Joyce - Garfield Heights, OH
Lori - Garfield Heights, OH
Very nice young man ,answered my questions, and concerns .
Debra - Garfield Heights, OH
I was very pleased with the service
Maurita - Garfield Heights, OH
John - Garfield Heights, OH
Service Tech. was very knowledgeable and understanding of our situation. He offered possibly solutions and proceeded to resolve our issue.
Dan - Garfield Heights, OH
Service was on time, service man was polite and professional
David - Garfield Heights, OH
we out of useing our refrigerator for three days and fred's appliance got it fixted the same day.
Paul - Garfield Heights, OH
Rocky - Garfield Heights, OH
Felicia - Garfield Heights, OH
Response from Fred's Appliance Service:
Hi Felicia! Thanks for dropping us a review. We're very sorry it seems you may not have been happy with service. We will be in touch shortly to resolve! Thank you!! -The Fred's Team
Service was great!
Linda - Garfield Heights, OH
The service tech was wonderful and did not make fun of me for some silly mistakes I made. I love the "Track your tech" option so I could see right where he was and when he would arrive. Very good experience!
Khadija - Garfield Heights, OH
Fast service repair, convenient scheduling time
trees4ever - Garfield Heights, OH
The attention to detail in determining the problem with the washing machine was appreciated. It now is working like it should have when it was brand new in 2016. Joe took the time to listen and he took the time to examine the whole machine. He is an asset to your team! Thank you....
Great service very professional
Anthony - Garfield Heights, OH
David - Garfield Heights, OH
Great customer service and speedy service
Alicia - Garfield Heights, OH
John - Garfield Heights, OH
We had another great experience with Fred's. always professional. prompt and clean, we always recommend Fred's to friends.
Corina was wonderful
nancy - Garfield Heights, OH
The repair person who can out was wonderful. She it really an asset to your team. The only recommendation I would make is to have your repair people carry part with them. I knew the ice maker was broken. The repair person knew it after she checked. It was a shame I had to waste another day at home waiting for repairs.
Response from Fred's Appliance Service:
Hello Nancy! Thank you so much for your review. We truly appreciate it. We do stock many of the fastest moving parts on our trucks. It's just really tough to stock every part for every model. There's a particular major manufacturer that has of 70,000 parts that you're able to order today. (and that's just one manufacturer!) It's so overwhelming! We also regularly review our stock and add parts that show usage. We will also be reviewing your particular ice maker assy and consider adding it to our stock. We very much appreciate your feedback. We're here to help! -The Fred's Team
Richard - Garfield Heights, OH
Brian was informative and helpful. Thank you!
Cindy - Garfield Heights, OH
My experience with your company has been wonderful. The service man was on time and very polite and personable. Thank you😊
Kimberly - Garfield Heights, OH
DAVID - Garfield Heights, OH
VERONICA - Garfield Heights, OH
Our female rep was very courteous and efficient... I can’t commeng on service yet cause I hsve to wait to use tomorrow.
Quantelle - Garfield Heights, OH
Fast kind and informative
very good sevice
Jeanette - Garfield Heights, OH
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Cust bought unit 5/20/20 receipt does not have model or serial number on it. Called office. CC that the ff section is not cooling. Ff60* Fz 6* found the ff evap covered in frost and ice. Service pointer W11033419D to replace the control and evap cover. ; ordrng 1 W11389712 (Control) and 1 W10889841 (Evap cover), used 1 Shipping from stock"
DRYER WHIRLPOOL WED6620HC1 "CC that the unit takes to long to dry clothes. Checked the power at the terminal block, good. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. This could cause a wind tunnel to have the clothes coming out damp. Check vent outside clear. Ran diag no codes. Unit is working as designed."
RANGE MAYTAG CHG9800BAE "Cc oven not working, display not working and front two burners not working. 74001639 control is NLA. Display isnt working correctly, cant see what you are pressing. Bake ignitor is broken. Burner head ignitors are built in, will need whole part. List of all parts needed. Will need to research for control since it is NLA. 74001639 CONTROL, 12400035 bake ignitor, WP3412D024 burner head (4 of them needed, spark ignitor included, 12001596 spark module. ; saved tckt"
WASHER WHIRLPOOL WTW5000DW3 "Customer had POP. Cc sometimes unit would stay on sensing and sit there. Checked error codes, F8E1 no fill long fill, off balance. Unit is sitting in basement on slanted floor. Adjusted legs as much as possible, customer might have to put wood underneath. Cleared codes. Both hot and cold are good. Ran a normal cycle to see if anything will happens. Stayed a while in sense mode but then moved on to normal wash. Found unit presoak option was on, per owners manual gives it extra time at the beginning before actually going into wash. Let customer know probably turned on by accident. Unit components test good. Op test ok"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer complaint of frost build up in freezer section, found freezer section door gasket not sealing, unit needs gasket heated and reformed, customer does not want repair"
WASHER AMANA NTW4516FW3 "Customer complaint that unit stopped mid cycle, found unit paused, unpaused, cycle continued, Ran diagnostics no error codes found, ran recalibration, all components working, unit is operating as designed"
WASHER AMANA NTW4516FW3 "Customer complaint washer not draining, confirmed lid lock failed again, no faults, found wires pinched in clip connector, replaced with ts latch and did used tape for excess wire control not the clip, calibrated, op test good; used 1 W11307244 (DOOR LOCK) from stock"
DRYER MAYTAG MEDX500XW0 "Customer complaint dryer has a loud squeak and light is not working inside, confirmed, found tension pulley bearing failed, also found door switch failed, replaced pulley and switch with ts parts, op test good; used 1 4392067 (DRYER REPAIR KIT), and 1 WPW10569603 (DOOR SWTCH XXACADEMY RETURNX) from stock"
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Customer showed pop, Customer complaint ice not dispensing, confirmed, found ice clumped at bottom, advised customer to empty once a week to help prevent clumping as usually unit will make ice faster than the bin will empty, cleared ice, op test good"
REFRIGERATOR WHIRLPOOL WRT318FZW05 "Customer complaint fridge is not too cold and frz knob broke, confirmed temps were -3 frz and 47ff found ice blocking channels to fridge not letting air circulate, warm air entering unit, ice droplets on ceiling, found dent in door by liner, gaskets on ff not seating tightly into channel, frz temp control knob busted due to ice blockage, unit needs evap cover and ff dr, no scheduling at this time but will be 2 job cnt ; ordrng 1 LW10636410 (dor-fip) and 1 W11024683 (cover-evap)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Customer complaint of frost on slides and light not coming on in frz, confirmed light switch not springing open all the way when slowly opening door, replaced switch with ts surplus part, op test good, condensation build on white grease for tracks customer mistaking for excessive frost, unit is next to a range, advised warm air battling cold air will create some frost ; used 1 W11396033 (SWITCH) from stock"
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer complaint of freezing temps in ff section temps were 33-38 in ff and 0-5 frz, cans found against back wall in fridge center shelf was 30, thermistor checks passed, diffuser was really loud, replaced damper and added perma gum to cover 1/4 of air return vent, advised to allow 24-48 hours to have temps settle and not to store items against back wall"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Customer complaint of frost in frz on light switch and doors uneven, adjusted hinges and feet to level doors, found gap on top of frz compartment trim around liner, silicone gap using stock adhesive; used 1 8201711 (ADHESIVE) from stock"
WASHER AMANA NTW4516FW3 Installed power cord. Ran auto test and calibration. Op test ok
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc unit frosting in freezerCustomer stated it will randomly buildup frost in the freezer, then go away. No frost buildup in freezer at this time. Gasket checks good, good seal. Found freezer door self closure not always pulling in tight. Used food grade silicone on rails to lubricate. Op test good."
WASHER AMANA NTW4516FW3 CC that the unit will not turn on after washing a pillow and the washer fell on the ground. Found the cord is missing a prong. Spliced a cord to check if the washer is working correctly. Will need a new cord. Advised cust to not just wash a pillow by itself. ; used 1 W10850133 (Cord) from stock
DRYER GE DPSB513EB0WW "Customer complaint no heat, confirmed, power to dryer is correct, element, hi/low tstat and thermal fuse ohms pass, motor sending power to heater, relay on control WE4M296 failed, quoted for repair, customer does not want repair; used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MVWB765FW3 Cc audio stoped working Found audio to be turned off Showed customer how to turn it back on OP Test Ok
WASHER MAYTAG MVWB880BW "Customer complaint that unit is not spinning, found bearings worn, grease and water leaking into motor, hub is worn out, unit needs new bearings, rotor, motor, rps sensor and hub, customer does not want repair ; ordrng 1 W10820039 (Hub) and 1 WPW10419333 (Stator) and 1 WPW10178988 (Sensor) and 1 280146 (Rotor) and 1 W10435302 (Bearing), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR FRIGIDAIRE FFHS2611LWMA "Customer complaint of weird noise and water plus ice dispenser not working and ice on frz floor, confirmed, noise is coming from compressor, found water supply shut off downstairs, customer would like to call home warranty for possible coverage"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint fridge temp warm but frz is over working, temps were 59 ff and -13 frz, frz has frost build up on ceiling shelves and walls, found left bottom corner of door not sealing, tried retraining gasket, door looks warped, found large gap on lower right corner, bottom trim has backed away from unit more than 1/4 creating lots of warm air to enter blocking ff air return, gap too big to silicone, called wpl tl, spoke with Leon, advising customer to call wpl cust service and reference file number, cleared ice from air return and frost in frz to cool for time being"
REFRIGERATOR MAYTAG MBR2258XES4 "Customer complaint ice build up in frz it was cleared and drain tube was bought online and replaced, confirmed ice back up, customer did not remove evap cover and clear drain hole completely to drip pan, updated drain tube from the duck bill style was installed, quoted to clear clog and ice, ok, cleared and seen water in drip pan, op test good"
WASHER AMANA NTW4516FW3 "Cc: not draining, not spinning, not locking, not going past wash cycleFound error codes f2e1(stuck key), and f5e2(lid lock fault). Found lid is not locking. Ran lid lock test per tech sheet. Found no obstructions. Resistance test j6-1 to j6-2(102 ohms lid closed, open with lid open), j6-2 to j6-3(open- with lid unlocked). Ran manual drain, unit drained. Needs main control. Replaced control, lid still not locking. Needs lid lock. Replaced lid lock. Ran auto test and calibration.Op test ok; used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC), and 1 W11307244 (DOOR LOCK) from stock"
WASHER WHIRLPOOL WTW8040DW4 Installed control and ui. Ran auto test and calibration. Op test ok
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Cc: water pouring out of dispenser areaFound water line from house connected directly to water line in door. Cust has a plastic waterline attached to refrigerator (see pic), explained the flooding hazard associated with this type of waterline and advised cust to replace with a copper waterline to prevent flooding. Advised customer to have a plumber out to install proper water line, and have it hooked to water valve. Op test okCustomer showed pop"
REFRIGERATOR MAYTAG DID NOT CHECK Customer stated he no longer needed service. He stated he meant to call and cancel his appointment. Stated it cleared itself up.
REFRIGERATOR WHIRLPOOL WRS321SDHB05 "Customer complaint water not dispensing and only one ice tray filled, unable to get water into filter area, fill tube was frozen also, valve solenoid heard, unit needs valve and filter head; ordrng 1 W11162041 (housing) and 1 WPW10179146 (valve-inlt)"
RANGE WHIRLPOOL SF315PEPB2 Installed listed parts Ran test bake to 350 and tested all burners OP Test Ok
RANGE WHIRLPOOL WFG525S0HZ1 "Customer complaint oven still not working correctly after outlet was changed, power supply is correct now on a dedicated circuit, customer has oven liner on bottom covering completely, advised the holes on both side of bottom cover allow airflow to ignite burner properly, cut both sides to expose vents, started bake for 350, unit preheated to 350 and cycled off and back on, temp was 348, unit is operating as designed"
RANGE WHIRLPOOL SF315PEPB2 Cc unit not igniting on any burners and oven not heating Found bake igniter open Found no power coming from spark module to front switches Found 2 of the 4 front switches damaged Also found that the knobs are broken and does not turn burner off all the way (potentially causing customer to leave gas on ) Would like to replace all igniters due rust on the base of each one Would need to replace rear venturis due to screws rusted out ; ordrng 1 WPW10361492 (harns-wire) and 1 W10918546 (igntr-oven) and 1 WP6610341 (module-spk) and 4 WP98006100 (knob)s and 2 WP6610244 (venturi)s and 4 W10837674 (screw)s and 2 WPW10209656 (igntr-surf)s and 2 WPW10209657 (igntr-surf)s
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Customer complaint of moisture build up in fresh food section, found a 1/4 gap on bottom right side of unit, called whirlpool techline spoke to butch, unit is unrepairable"
REFRIGERATOR AMANA ART318FFDW03 "Customer complaint that unit is not cooling, fresh food section temperature at 61 degrees, freezer section temperature at 67 degrees, evaporator fan is running, condenser fan is running, compressor and condenser fan are running, no frost pattern on evaporator, tapped system, low side found in a 20 vacuum, high side at about 100 psi, found dye coming from inside the cabinet on the left(from front) side of unit, nitrogen tested, no leaks heard on any exposed tubing, called whirlpool techline spoke Adrian, unit has a cabinet leak, unit is unrepairable"
REFRIGERATOR AMANA ART318FFDW06 "Customer complaint that fresh food section is not cooling, found fresh food section door gasket falling out causing frost build up in air channels, corrected door gasket, cleared air channels op test good"
DISHWASHER WHIRLPOOL WDT710PAHB1 "Customer complaint dw leaking from somewhere and could be running down fill line in cabinet, confirmed water in cabinet under sink, found drain hose connected to rubber extension using a copper fitting, leaking at connection, quoted for labor and svc to replace rubber hose with a piece of extra dw drain hose on truck surplus, ok replaced using customers clamps, op test good"
WASHER MAYTAG MVWB835DW4 "Installed lid lock, cleared faults and calibrated, op test good, unit has shims under right feet, removed shims and leveled unit using feet"
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Customer complaint water dispensing warm, confirmed water temp was 65, ff temp 35 frz -2, found plastic water line laying over top of hot supply in basement creating heat transfer to fridge supply, advised to replace plastic line with copper and to keep away from hot supply"
DRYER WHIRLPOOL WED5100HW0 "Cc unit making noise and not drying wellRan op test, unit making louder thump then normal for these units. Pulled unit apart, found front of drum had a large dry paint bubble in roller track. Filed down smooth. Reassembled, ran op test, unit noises within design. Checked temps on timed dry high setting, outlet reaching 181 degrees. Checked airflow at vent outlet, good airflow. Unit drying op test is good. Advised customer on how sensor dry works and to try timed dry cycles and see if that improves performance."
WASHER MAYTAG MVWB835DW4 "Customer complaint washer not starting, confirmed, found f5e1 lid opened, found lid lock not locking, had surplus lid and have replaced lid before to remedy this issue, replaced lid, op test no good, unit needs lid lock; ordrng 1 W10810403 (lid lock assy), used 1 W11259006 (SURPLUS LID) from stock"
REFRIGERATOR WHIRLPOOL ED5DHEXWB00 "Replaced the bracket. Tested the ice, water and light. Optest ok; used 1 Shipping from stock"
REFRIGERATOR WHIRLPOOL WRT519SZDM05 CC that the unit is not cooling. 76* in both ff and Fz. Checked pressure 10 vacuum. Used nitrogen found it leaking on the cap tube. Not enough line to use the lokring. Called t/l Brian unit is non repairable.
RANGE WHIRLPOOL WFG525S0HZ1 "Customer complaint ignitor not lighting just clicking, found ignitor too far away from burner, adjusted to 8mm from burner, burner lit first click, also found power to unit missing ground and plugged into two extension cords, advised this unit needs to be on its own dedicated properly polarized and grounded outlet"
REFRIGERATOR WHIRLPOOL ED5DHEXWB00 "Customer complaint ice maker not dispensing ice, confirmed paddle not activating auger motor, found pin broken on ice paddle switch bracket not allowing paddle to activate auger, unit needs dispenser switch bracket; ordrng 1 WP2180226 (bracket), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR AMANA ART318FFDW06 "Customer complaint fridge and freezer doors are not sealing at the top, confirmed, found doors sagging, both washers with unit are not installed under doors, model number on unit does not match model on job, sb does not show updated model of ART318FFDW03 with coverage, advised customer to contact rac or wpl with correct model number to repair on return visit for the washer on the 30th; schdld next appmnt for 7/30 THU !"
WASHER AMANA NTW4516FW3 "Replaced parts listed, calibrated, op test good"
REFRIGERATOR AMANA ART318FFDW03 "Recovered refrigerant, installed compressor and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 3.7oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"