Appliance Repair in Garrettsville, Ohio
for Garrettsville, OH
Nikole - Garrettsville, OH
The technician was in and out quickly. Great job on fixing my freezer.
Helen-Louise - Garrettsville, OH
Robert always does an awesome job
JASON - Garrettsville, OH
Wife was very comfortable with tech great service office personnel very friendly
A very nice gentleman with awesome
HELEN-LOUISE - Garrettsville, OH
HELEN-LOUISE - Garrettsville, OH
Our problem was fixed very quickly and efficiently.
Response from Fred's Appliance Service:
Hi Helen-Louise, Thank you for submitting your feedback. Since you rated us less than 5 stars, I just wanted to check in to make sure that your repair was completed to your satisfaction. Please know that we have a "make it right" policy and if you are not satisfied for any reason then we would like the opportunity to fix that. Additionally, if you are having any troubles with your appliance, please let us know so we can send a technician out to take another look. Thanks! The Fred's Team UPDATE: thanks for calling in! We are sorry that the survey system put 2 instead of your intended 5 stars. We will certainly look into that. We are happy to hear that you are fully satisfied!
REFRIGERATOR FRIGIDAIRE FGHB2866PP3 "Installed i/m, cycled, op test ok"
RANGE FRIGIDAIRE LGGF3032KBG "Found links to lower rack bent, needs linksCust to let us know; ordrng 2 316546300 (LINK 1008)s, used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WTW4816FW2 "Ran diognostics, no codes, ran recal cycle, good, tested valves, good, leveled unit, good, op test ok"
REFRIGERATOR WHIRLPOOL GS5SHGXLQ01 "Found heater open in i/m, needs i/m, replaced, cycled, op test ok; used 1 4317943 (ICEMAKER) from stock"
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.