Appliance Repair in Gates Mills, Ohio
for Gates Mills, OH
Donne - Gates Mills, OH
Efficient, knowledgeable, pleasant techician.
JUDY - Gates Mills, OH
DAVE - Gates Mills, OH
MARLEEN - Gates Mills, OH
When the job was completed I felt confident the problem was resolved.
AL - Gates Mills, OH
Corina was very professional and knowledgeable. She answered all of my questions and informed me about things I did not know about the refrigerator. She's a keeper because she loves her job and it shows.
REFRIGERATOR KITCHENAID KBRS19KTWH6 "Customer complaint that ice maker was not installed, installed ice maker op test good"
REFRIGERATOR KITCHENAID KBRS19KTWH6 "Recovered refrigerant, installed compressor and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.25oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
SXS REFRIGERATOR WHIRLPOOL WRS325FDAW04 Replaced the parts listed. Optest ok.
REFRIGERATOR KITCHENAID KBRS19KTWH6 "Customer complaint freezer defrosted and it doesn’t seem that cold in fridge, temps were 41 ff and 39 frz, temps set at recommended in both sections, tapped the system and added 1 oz of r134, frost pattern did not improve, system was at 30 psi when first connected, compressor is super hot, compressor has seized, unit needs new compressor, parts covered under warranty, customer still owes 351.00; ordrng 1 W10507884 (COMPRESSOR )"
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.