Appliance Repair in Gates Mills, Ohio
for Gates Mills, OH
Fixed on 2nd visit
DAVE - Gates Mills, OH
Whirlpool sent the wrong parts on the initial visit, so repairs were not done. Correct parts shipped a week later and repairs were completed
Response from Fred's Appliance Service:
Hello Dave! Thank you for your review. Sorry for the parts issue. Sometimes it does happen. 🙁 -The Fred's Team
KIM - Gates Mills, OH
Great ad always!
KATIE - Gates Mills, OH
Great, honest, reliable
Very well done.
DANIEL - Gates Mills, OH
The service man was courteous, professional, and very helpful.
GE WASHER WPSR4130W1WW Complaint that the unit is not spinning out the clothing. Checked unit and found motor running but the trans seized. Pulled the agitator and found the hub asm destroyed. Unit needs all listed parts. The unit supply hoses are past the recommended 5yr replacement. ; ordrng 1 WH02X10265 (ring split.) and 1 WH02X10383 (seal tub) and 1 WH1X2026 (belt) and 1 WH2X1193 (NUT) and 1 WH2X1199 (washer hub) and 1 WH38X10002 (transmission asm) and 1 WH45X10014 (basket xl) and 1 WH45X10027 (hub) and 1 WH49X10035 (motor) and 1 WH5X256 (clutch ), schdld next appmnt for 11/29 WED ! [***],
DWU9922AAB MAYTAG DISHWASHER There is a Service bulletin Date: January 2004No: TDD-0010-B The unit is not draining completely I found the rinse aid dispenser leaking which has damage the wiring harness that crosses from the door to underneath the machine. Multiple parts are needed for the repair given the age of the machine customer will buy new one;
KEMS378GSS0 WHIRLPOOL MICROWAVE/HOOD The unis door is not closing right I found the internal springs are broken inside the door all of the springs are discontinued. Customer has a very strange warranty he spoke with the representative the warranty company will try to locate the springs.; ordrng 1 242528 (SPRINGS) and 1 242825 (SPRING),
MGDC300XW1 MAYTAG DRYER Replaced the timer. Vacuumed unit out. Advised cust to replace the foil vent with a semi rigid or rigid vent. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.