Appliance Repair in Gates Mills, Ohio
for Gates Mills, OH
Monique - Gates Mills, OH
Very polite and helpful
Bradley - Gates Mills, OH
Whirlpool cooling Issue
Monique - Gates Mills, OH
Joseph - Gates Mills, OH
Timely and Professional Service Experience
Mark - Gates Mills, OH
the entire process from scheduling to technician services was done extremely well. Brian arrived on time and performed services efficiently. although the part that was broken on my oven was no longer available, Brian was extremely helpful in other ways to source a used replacement. overall experience with Fred's and Brian was very positive.
WALL OVEN KITCHENAID KEBS209BSP00 "Cc: not holding temp, uneven bakingRan test bake on both ovens. Found both ovens heating equally. Cycling heat, and maintaining heat. Op test ok"
REFRIGERATOR WHIRLPOOL WRF989SDAM00 CC that the freezer is not cooling Fz 55* ff 55*. Checked the evap and compressor there is a leak on the connections to the compressor. Will need a new compressor. Special project S71233 the right hand rail is broken. Will need a compressor. Office call whirlpool to see if its covered since the compressor was replaced ; ordrng 1 W10276644 (Compressor)
REFRIGERATOR MAYTAG MBF2258FEZ02 I tapped the system. Recovered the remaining Freon if any. Remove the old parts installed new parts put the unit at a 30 inch vacuum held for 10 minutes. Charge the unit with 5 ounces of Freon a frost pattern started to develop unit tested good recommended customer to wait 24 hours before packing fridge.
WASHER MAYTAG MVW7232HW0 "CC that the unit goes off balance, took 3 hours and it would not stop spinning. Ran diag no codes. Started a quick wash with clothes. Called t/l Steve the 3 hour wash could be caused by suds, balancing. Optest ok."
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.