Appliance Repair in Gates Mills, Ohio
for Gates Mills, OH
JUDY - Gates Mills, OH
DAVE - Gates Mills, OH
MARLEEN - Gates Mills, OH
When the job was completed I felt confident the problem was resolved.
AL - Gates Mills, OH
Corina was very professional and knowledgeable. She answered all of my questions and informed me about things I did not know about the refrigerator. She's a keeper because she loves her job and it shows.
Fixed on 2nd visit
DAVE - Gates Mills, OH
Whirlpool sent the wrong parts on the initial visit, so repairs were not done. Correct parts shipped a week later and repairs were completed
Response from Fred's Appliance Service:
Hello Dave! Thank you for your review. Sorry for the parts issue. Sometimes it does happen. 🙁 -The Fred's Team
WTW6600SW2 WHIRLPOOL WASHER CC that the unit will not agitate. Checked the hub, good. Started a normal wash and the agitator would not agitate would not spin. Will need a new bearings. Cust does not want to repair.
MVWX655DW1 MAYTAG WASHER CC that the unit shakes and the clothes are wet at the end of the cycle. Ran diag no codes. Found the basket is hitting the back wall, leveled unit. Ran a normal load and a drain and spin cycle. Advised 1-2 tablespoons of detergent. Optest ok. ; Job Cmpltd
KDTE254EBL1 KITCHENAID DISHWASHER Customer complaint dishwasher shuts off a few minutes after starting, confirmed drain pump not kicking on, ran diagnostics found f8e4 drain malf., unit and pump getting proper voltage, checked pump for debris, drain pump failed, replaced drain pump with extra truck stock, op test good; pckd up 1 W10894668 (motor-pump), Job Cmpltd
MAYTAG DRYER MEDC300XW0 Installed new part unit op tested good ; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.