Appliance Repair in Gates Mills, Ohio
for Gates Mills, OH
Fixed on 2nd visit
DAVE - Gates Mills, OH
Whirlpool sent the wrong parts on the initial visit, so repairs were not done. Correct parts shipped a week later and repairs were completed
Response from Fred's Appliance Service:
Hello Dave! Thank you for your review. Sorry for the parts issue. Sometimes it does happen. 🙁 -The Fred's Team
KIM - Gates Mills, OH
Great ad always!
KATIE - Gates Mills, OH
Great, honest, reliable
Very well done.
DANIEL - Gates Mills, OH
The service man was courteous, professional, and very helpful.
MDE5500AYW maytag dryer Replaced the bearing and rollers. Optest ok. Advised cust to replace the foil vent with a semi rigid or rigid vent
WMH53520CS5 WHIRLPOOL MICROWAVE Replaced the control board. Sensor was never delivered. Brought back core for return. Have the other control board to return. Optest ok.; Job Cmpltd
MDE5500AYW MAYTAG DRYER CC that there is a loud noise coming from the dryer. Removed the front panel and vacuumed out the blower housing. The support rollers need to be replaced. Called GS to order part. ; ordrng 1 12001541 (bearing & roller asy 3018), schdld next appmnt for 8/4 FRI
WMH53520CS5 WHIRLPOOL MICROWAVE The parts the were sent were not the correct parts. Removed unit from wall. Called GS to order the correct parts. Per cust req to r/s.; ordrng 1 W10833858 (SENSOR) and 1 W11100597 (CONTROL), schdld next appmnt for 8/2 WED
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Your technician, Jeff, just left so I can write my review. I have been very impressed with this business from day one, very businesslike, very professional, very helpful. The ease of scheduling an appointment online was much appreciated. And being able to track your technician's progress was a terrific perk. I could go ahead and do other things about the house while waiting. The phone alert that he was on his way-excellent. Jeff arrived and checked my disabled washer. An expensive part was available, but given the washer's age, Jeff's suggestion was a new washer was the way to go, rather than to keep putting money into this 2003 appliance. (I had the same feeling). Jeff was friendly and professional.
I highly recommend Fred's Appliance and will definitely use again if
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.