Appliance Repair in Gates Mills, Ohio
for Gates Mills, OH
Joseph - Gates Mills, OH
Timely and Professional Service Experience
Mark - Gates Mills, OH
the entire process from scheduling to technician services was done extremely well. Brian arrived on time and performed services efficiently. although the part that was broken on my oven was no longer available, Brian was extremely helpful in other ways to source a used replacement. overall experience with Fred's and Brian was very positive.
still working through problem
Rose Ann - Gates Mills, OH
Response from Fred's Appliance Service:
Hi Rose, Thank you for submitting your review! We appreciate your patience and we work to repair your washing machine. Thank you and have a great weekend! The Fred's Team
Jason knew exactly what to do and was professional
Judy - Gates Mills, OH
Paula - Gates Mills, OH
I would ask for Corina for other repairs. She was prompt, friendly and knowledgeable.
REFRIGERATOR KITCHENAID KBFN506EBS01 Cc: drawer will no go in properlyFound shelf not seated properly. Re seated shelf. Op test ok
REFRIGERATOR KITCHENAID KBSD608ESS01 Installed valve and fill tube. Cycled ice maker. Op test ok
DISHWASHER KITCHENAID KDTE334GPS0 Cc unit outer door needs replaced.Replaced outer door using customer supplied part. Op test good.
REFRIGERATOR KITCHENAID KBSD608ESS01 Second tech is need to pull unit to replace fill tube hose; schdld next appmnt for 7/16 THU !
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.