Appliance Repair in Gates Mills, Ohio
for Gates Mills, OH
Brenda - Gates Mills, OH
Wonderful service. Very knowledgeable with excellent explanation of the problem. Very polite,
John - Gates Mills, OH
Wonderful service. Very knowledgeable with excellent explanation of the problem. Very polite
Marian - Gates Mills, OH
Donne - Gates Mills, OH
Efficient, knowledgeable, pleasant techician.
JUDY - Gates Mills, OH
WASHER ELECTROLUX EIFLS55IIW0 "Cc unit not advancing or drainingRan diagnostics, found codes e38 for pressure sensor fault, and ef2 for suds warning. Ran fill and then drain test via diagnostics, everything tested fine. Ran wash cycle, without adding detergent, many suds in drum during agitate cycle.Advised customer to reduce amount of detergent used to 2 tbl spoons."
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Customer complaint that unit is not cooling, fresh food section temperature at 69 degrees, freezer section temperature at 69 degrees, found leak at process stub, repaired, recharged, op test good"
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Recovered refrigerant, installed fresh food section evaporator and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.3oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
REFRIGERATOR KITCHENAID KSC24C8EYY02 Replace dryer and evaporator did all seal system work senior tech dan check my work opt test ok
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.