Appliance Repair in Gates Mills, Ohio
for Gates Mills, OH
Donne - Gates Mills, OH
Efficient, knowledgeable, pleasant techician.
JUDY - Gates Mills, OH
DAVE - Gates Mills, OH
MARLEEN - Gates Mills, OH
When the job was completed I felt confident the problem was resolved.
AL - Gates Mills, OH
Corina was very professional and knowledgeable. She answered all of my questions and informed me about things I did not know about the refrigerator. She's a keeper because she loves her job and it shows.
WGD6200SW2 Whirlpool Dryer Cc that unit will not tumble Found front of dryer pulled away from drum , drum was caught on something, tightened screws, free spun drum Ran test cycle OP TEST OK
ET20PKXDW00 Whirlpool Refrigerator Cc that water on floor Found drain full of iceCleared drain with steamer and installed heat probe from truck stock OP TEST OK
KDFE104DBL5 WHIRLPOOL DISHWASHER , Customer complaint that unit is not draining, confirmed, found drain hose clogged, unclogged drain hose, op test good ; Job Cmpltd
MSC21C6MFZ00 Maytag Refrigerator Cc of frosting Found bottom door gasket not touching frame Used steamer to reposition gasket OP TEST OK ; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.