Appliance Repair in Gates Mills, Ohio
for Gates Mills, OH
Paula - Gates Mills, OH
Brenda - Gates Mills, OH
Wonderful service. Very knowledgeable with excellent explanation of the problem. Very polite,
John - Gates Mills, OH
Wonderful service. Very knowledgeable with excellent explanation of the problem. Very polite
Marian - Gates Mills, OH
Donne - Gates Mills, OH
Efficient, knowledgeable, pleasant techician.
DRYER SAMSUNG DV422EWHDWRAA "The unit is not heating I found the element open est only; ordrng 1 DC97-14486D (HEATER), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KITCHENAID KFCO22EVBL2 "Installed water valve. Checked for leaks, moved water lines around under pressure, did not see any drips or leaks. Op test good."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Customer complaint that unit is leaking, checked over water system, no leaks found, evaporator drain tube is clear, unable to duplicate the problem , unit is operating as designed"
REFRIGERATOR KITCHENAID KFCO22EVBL2 "Cc unit still leakingChecked water connections on back of unit. Water line slow drip from valve, tried cutting back line to make better seal, still dripping. Reordering water valve. ; ordrng 1 WP12544124 (valve)"
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.