Appliance Repair in Kent, Ohio
for Highland Hills, OH
KENNETH - Highland Hills, OH
Great service, polite and efficient
MAYTAG REFRIGERATOR M1BXXLZYB00 Installed drain pan and washer, op test good.; Job Cmpltd,
M1BXXLZYB00 MAYTAG REFRIGERATOR Arrived customer states door dropped allowing cold air to escape, found plastic washer broken, unit needs new washers as well as unable to tilt fridge to unbolt drain pan as unit is heavily packed with food, customer did not want to empty unit today wanted rs on july 7th spoke with brian ordering parts ; ordrng 2 WP489467 (washer)s, schdld next appmnt for 7/7 FRI
M1BXXLZYB00 MAYTAG REFRIGERATOR Customer complaint that unit leaks from underneath unit only when the icemaker is turned on, cycled icemaker several times unit is not leaking from icemaker line, found unit has a cracked evap drain pan causing the leak, unit needs a new drain pan, confirmed with bb; ordrng 1 W10890667 (DRAIN PAN), schdld next appmnt for 6/20 TUE
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Job well done. My new fridge/freezer had a defective door. The technician quickly identified the problem (showed me) and ordered the door. I admit the door seemed to take forever to arrive but that was the manufacturer's issue. Scheduling the door's replacement was a breeze (the dispatcher was so nice) and you're given a link to track the technician's progress in real time (and it actually works!). You get a call right before your appointment. The technician, Paul, is polite, speedy, and knowledgeable. Overall, a positive experience dealing with an unexpected issue. I'd use them again.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.