Appliance Repair in Hiram, Ohio
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for Hiram, OH
Gloria - Hiram, OH
Kimberly - Hiram, OH
Expensive service with no service
Roxanne - Hiram, OH
We had Fred’s come out for both our washer and our refrigerator. I was told that my 4-5 year old washing machine “was toast” and we should just buy new. I then asked about Whirlpool washers and he basically reprimanded me for “blaming the manufacturer” when it was just the model. The rest of the time there was spent with the service technician looking up the parts that he would have used to fix the problem. I then asked him to look at the refrigerator (as scheduled) because it had been making an odd noise when the motor was running. It didn’t make the noise as he was standing there. He turned up the temperature in order to get the motor to kick on and listened again. He looked under the frig and said it needed cleaned. He did not offer to clean it, but did tell me how to do it on my own. He rang up the service—$130 total for no actual service. I understand there was nothing to service on the washer, but really—for $130, he couldn’t have cleaned the condenser coils? Never again will I use Freds and I will let others know this as well.
Response from Fred's Appliance Service:
Hi Roxanne! Thanks so much for your review. I'm very sorry you felt you did not receive stellar service. We're going to be contacting you shortly to resolve these issues. We have a make-it-right policy. Thanks again for your comments, and speak soon! -The Fred's Team
GAIL - Hiram, OH
Kind courteous professional. And he knew exactly what was wrong and fixed it as well as advising for the future
Very efficientV and professional service.
SANDRA - Hiram, OH
David - Hiram, OH
Nadine - Hiram, OH
Tech was very very nice, knowlegable, and answered all my questions, would highly recommend him.
SCOTT - Hiram, OH
Service man very knowledgeable about dishwasher
Machine not fixed.
ROBERT - Hiram, OH
I just ran a small load of clothes and the same problem is still happening, the clothes are soaked and not ready for the dryer. I have to run the "Drain and Spin" cycle over and over just like the original complaint.
Response from Fred's Appliance Service:
Hello Robert!, very sorry for the continued troubles. We will be calling you shortly to setup another visit! We will get you squared away. Thank you -The Fred's Team
Very professional and courteous.
SANDRA - Hiram, OH
Very friendly, Nate efficient, I would recommend
ALEX - Hiram, OH
DRYER WHIRLPOOL WED9550WW1 Cc of loud noise when running Found both front support rollers damaged on front bulk head Replaced using truck stock Ran test cycle OP TEST OK ; used 1 349241T (ROLLER KIT2055) from stock
WASHER WHIRLPOOL WTW5000DW1 Cc unit shaking pretty bad Leveled unit as best as I could. Floor is dipping in a little bit front right leg Confirmed with customer on conditions
WASHER WHIRLPOOL WTW5000DW1 Installed hub and washplate Ran auto test and calibration OP TEST OK
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer is making a loud noise and doesn’t spin out the clothes, ran diagnostics and found f0e5 off balance load, started high speed spin test, basket just wobbling around and barely spinning, hub has failed, tried to remove washplate to installed ts hub but washplate is bound to shaft and unable to remove, XXCUSTOMER IS ALSO AVAILABLE MONDAY IF PART ARRIVESXX; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)"
REFRIGERATOR AMANA ABB1924BRM00 Cc: dent in rear panel rubbing copper lineFound what looks to be damage from shipping damage on rear of refrigeratorThe panel was rubbing the copper line for refrigerationRemoved rear panel and straightened panel too keep from copper lineOp test ok
REFRIGERATOR KITCHENAID KBSD602ESS01 Installed niagra control board. Tested all dispense functions. Water and ice now dispense on all options. Op test good
REFRIGERATOR KITCHENAID KBSD602ESS01 "Installed listed control, op test no goodCalled techline, said if ui board did not solve issue, main niagra board will need replaced.; ordrng 1 WP2318054 (cntrl-elec237.08), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KITCHENAID KBSD602ESS01 "Cc unit not dispensing iceUnit is making ice, bin has ice, ice maker did harvest and then refillNo power to auger motor or stepper door for ice dispense Checked door switches, power good to switches 121vRan UI diagnostics, steps 10-14 show no status, accordingly to tech sheet, dispense care control not communication, unit needs Ui control; ordrng 1 WPW10151236 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER MAYTAG MEDX655DW1 "Cc of unit making scraping noise Found rollers not spinning freely And idler a little worn Replaced using truck Ran test cycle OP TEST OK ; used 1 4392065 (BELT ROLLER KIT ), and 1 WP691366 (PULLEY DRIVE) from stock"
WASHER MAYTAG MVWX655DW1 Cc: will not fill with waterFound unit in sense mode. Reset control but could not run unit Found water to be off at customers home Could not properly test unit Customer to call if issue persists after water is Türned back on
WASHER WHIRLPOOL WTW4950HW0 Installed control Ran auto test and calibration OP TEST OK
WASHER WHIRLPOOL WTW5000DW1 "Ran diognostics, no codes, ran recal cycle, good, ran drain and spin, good, cleaned valve screen, ran normal op test ok"
WASHER WHIRLPOOL WTW4950HW0 "Cc: no powerVerified power at outlet, power to controlNo diagnostic light on controlNeeds control board; ordrng 1 W11223399 (CNTRL)"
FREEZER WHIRLPOOL WZF34X16DW00 Installed control and thermistor Cooling returned OP TEST OK
FREEZER WHIRLPOOL WZF34X16DW00 "Temp 20, set at recommended, ran diognostics, found defrost staying on, needs control; ordrng 1 W10847847 (CONTROL) and 1 WPW10384183 (THERMISTOR)"
DRYER GE APPLIANCE GTDP490ED2WS "Found timer stem stripped, ran unit, good heat, needs timerCust to let us knowCust has no way to pay at this time, will call office to correctContacted officeDo not order partsDo not order partsDo not order parts; ordrng 1 WE4M527 (TIMER112.19), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE FRIGIDAIRE FGGF304DLW3 "Found bake ignitor in upper oven weak, replaced, op test ok; used 1 12400035 (IGNITER5299) from stock"
REFRIGERATOR WHIRLPOOL WRF560SEYW02 "Found low water flow through disp, waterline. Vibrating behind unit, removed filter, good water flow, needs filterOp test ok"
REFRIGERATOR AMANA ART2107BC "Customer complaint of loud noise, evaporator fan is running, condenser fan and compressor are running, no unusual noises heard, unit is operating as designed"
WASHER MAYTAG MVWB835DW0 "Found lid lock clicking, control. Randomly beeping and flashing, disconnected lid lock, no change, removed all loads, cycled power, Ran diognostics, 5/1, 5/2, 5/3, lid lock faults , 3/1 presure fault, needs control and lid lock; ordrng 1 W10810403 (LATCH) and 1 W11100602 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRT541SZDB00 "Found frost build up in frz, installed service kit, op test ok; used 1 W10916494 (SERVICE KIT) from stock"
MAYTAG WASHER MHW3505FW Most of mod/ser unreadable Ran diognostics, 8-1 no water entering unit, found valve clogged, needs valve, unit not spinning, just makes noise, found rotor bolt broken off in shaft, shaft and rotor damaged, needs basket, oiter tub and rotorWill need 2 techs; ordrng 1 W10870751 (STATOR) and 1 W10901030 (TUB, OUTER) and 1 WPW10253477 (BOLT) and 1 WPW10435242 (VALVE) and 1 WPW10544980 (ROTOR), schdld next appmnt for 9/4 TUE !
MAYTAG WASHER Ran diagnostics, 8-1 long fill, no fill, found cold water valve screen clogged, cleared, op test ok; Job Cmpltd,
WHIRLPOOL REFRIGERATOR WRT311FZDB00 Found air returns frozen, clrared, resealed cabinet, op test ok; Job Cmpltd
WHIRLPOOL WASHER WTW5000DW1 Ran diognostics, no water entering unit, tested valve, not getting cold water, cleaned valve screen, tested valves, good, ran recal cycle, good, op test okNote no part recieved; Job Cmpltd,
WRT311FZDW01 WHIRLPOOL FREEZER Customer complaint that unit is not cooling, fresh food section temperature at 54 degrees, freezer section temperature at 15 degrees, found huge gaps between cabinet and liner, sealed gaps with silicon, op test good ; Job Cmpltd
WRT311FZDW01 Whirlpool Freezer Installed kit and spacer OP TEST OK
WHIRLPOOL FREEZER WRT311FZDW01 , Found condensation in ff area, frost around frz door, door seals good, needs service kit and spacer on bottom of ff door; ordrng 2 487576 (PLASTIC SPACER)s and 1 W10916494 (SERVICE KIT), schdld next appmnt for 6/26 TUE !,
MVWX655DW1 Maytag Washer Cc that unit will not power on Breaker was tripped Plugged unit in and tripped the breaker again Plugged unit into kitchen outlet OP TEST OK Leveled out the unit She needs electrician to fix breaker ;
KITCHENAID REFRIGERATOR KFIS29PBMS00 Checked system, no leaks found, comp loud, tapped system, lowside at 35psi, needs comp kit; ordrng 1 W10276644 (COMP KIT), schdld next appmnt for 4/2 MON 2-5 [***],
AMANA DISHWASHER ADB1300AFB1 Installed control, ran diagnostic cycle, heater working, op test ok; Job Cmpltd, save
KITCHENAID REFRIGERATOR KFIS29PBMS00 , Ff45/ frz12, tapped lowside, running 20psi, ran test 4, watched pressure, not going below 15 psi, comp,not pulling down low enough, adjusted charge, charge portion of tag missing, watched pressures, good, temps off evaps good, op test ok; Job Cmpltd,
AMANA DISHWASHER ADB1300AFB1 Ran diognastics, no codes, watched cycle, water temp after fill, 85deg, needs to be 120deg, run hot water in sink before starting unit, use rinse aid, found unit not heating, ohmed element from control, good, fuse openon cb needs cb; ordrng 1 W10906422 (CONTROL), schdld next appmnt for 3/21 WED !,
KITCHENAID REFRIGERATOR KFIS29PBMS00 Found drier seam leaking, recovered refrigerant, replaced drier, pulled 28”vac w/pump, watched, good, charged 5.5oz r134a, unit cooling, op test ok; used 1 W10896689 (5/4COUPLER), and 1 WPW10143759 (DRIER) from stock, Job Cmpltd,