Appliance Repair in Hiram, Ohio

Local Reviews
for Hiram, OH

Rated 4.3 out of 5 stars based on 10 customer reviews

Map of Hiram, OH

Great Service





Map of Hiram, OH

Expensive service with no service




We had Fred’s come out for both our washer and our refrigerator. I was told that my 4-5 year old washing machine “was toast” and we should just buy new. I then asked about Whirlpool washers and he basically reprimanded me for “blaming the manufacturer” when it was just the model. The rest of the time there was spent with the service technician looking up the parts that he would have used to fix the problem. I then asked him to look at the refrigerator (as scheduled) because it had been making an odd noise when the motor was running. It didn’t make the noise as he was standing there. He turned up the temperature in order to get the motor to kick on and listened again. He looked under the frig and said it needed cleaned. He did not offer to clean it, but did tell me how to do it on my own. He rang up the service—$130 total for no actual service. I understand there was nothing to service on the washer, but really—for $130, he couldn’t have cleaned the condenser coils? Never again will I use Freds and I will let others know this as well.


Response from Fred's Appliance Service:

Hi Roxanne! Thanks so much for your review. I'm very sorry you felt you did not receive stellar service. We're going to be contacting you shortly to resolve these issues. We have a make-it-right policy. Thanks again for your comments, and speak soon! -The Fred's Team


Map of Hiram, OH

Gail




Kind courteous professional. And he knew exactly what was wrong and fixed it as well as advising for the future


Map of Hiram, OH

Very efficientV and professional service.





Map of Hiram, OH

Broken fridge





Robert A.

Robert A.

DRYER GE APPLIANCE GTDP490ED2WS "Found timer stem stripped, ran unit, good heat, needs timerCust to let us knowCust has no way to pay at this time, will call office to correctContacted officeDo not order partsDo not order partsDo not order parts; ordrng 1 WE4M527 (TIMER112.19), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Kenyon Dr, Hiram, OH 44234
Robert A.

Robert A.

RANGE FRIGIDAIRE FGGF304DLW3 "Found bake ignitor in upper oven weak, replaced, op test ok; used 1 12400035 (IGNITER5299) from stock"

Near OH-82, Hiram, OH 44234
Robert A.

Robert A.

REFRIGERATOR WHIRLPOOL WRF560SEYW02 "Found low water flow through disp, waterline. Vibrating behind unit, removed filter, good water flow, needs filterOp test ok"

Near Pleasant View Ln, Hiram, OH 44234
Dan H.

Dan H.

REFRIGERATOR AMANA ART2107BC "Customer complaint of loud noise, evaporator fan is running, condenser fan and compressor are running, no unusual noises heard, unit is operating as designed"

Near Wakefield Rd, Hiram, OH 44234

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Fred’s Appliance for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.


Customer Financing

We offer 6 month financing for any repair cost that is $99 or more. Each customer is subject to credit approval from Paypal.

Not sure if you will qualify?

Apply for Financing

About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $89.95 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00


COST BREAKDOWN

What goes into the cost of our service call and diagnostics?

VANS

The purchase and maintenance of each technician’s van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

Includes the Three Week Course at our Academy, but also continuing education throughout the technician’s career.

MOBILE TECHNOLOGY

Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

OFFICE BUILDING

Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.


TECHNICIAN INFO

Our office will send an email the day before your appointment providing the technician’s picture and name. We are guests in your home and we want to ensure you know who we are sending.

The email will also contain a link to confirm your appointment, making the process quick and easy!

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Fred’s Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Parts Warranty
90 Days Labor (on installed parts)
30 Days on Service Call

When you deal with Fred’s, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.


LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.