Appliance Repair in Hiram, Ohio
for Hiram, OH
Kimberly - Hiram, OH
Expensive service with no service
Roxanne - Hiram, OH
We had Fred’s come out for both our washer and our refrigerator. I was told that my 4-5 year old washing machine “was toast” and we should just buy new. I then asked about Whirlpool washers and he basically reprimanded me for “blaming the manufacturer” when it was just the model. The rest of the time there was spent with the service technician looking up the parts that he would have used to fix the problem. I then asked him to look at the refrigerator (as scheduled) because it had been making an odd noise when the motor was running. It didn’t make the noise as he was standing there. He turned up the temperature in order to get the motor to kick on and listened again. He looked under the frig and said it needed cleaned. He did not offer to clean it, but did tell me how to do it on my own. He rang up the service—$130 total for no actual service. I understand there was nothing to service on the washer, but really—for $130, he couldn’t have cleaned the condenser coils? Never again will I use Freds and I will let others know this as well.
Response from Fred's Appliance Service:
Hi Roxanne! Thanks so much for your review. I'm very sorry you felt you did not receive stellar service. We're going to be contacting you shortly to resolve these issues. We have a make-it-right policy. Thanks again for your comments, and speak soon! -The Fred's Team
GAIL - Hiram, OH
Kind courteous professional. And he knew exactly what was wrong and fixed it as well as advising for the future
Very efficientV and professional service.
SANDRA - Hiram, OH
David - Hiram, OH
DRYER GE APPLIANCE GTDP490ED2WS "Found timer stem stripped, ran unit, good heat, needs timerCust to let us knowCust has no way to pay at this time, will call office to correctContacted officeDo not order partsDo not order partsDo not order parts; ordrng 1 WE4M527 (TIMER112.19), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE FRIGIDAIRE FGGF304DLW3 "Found bake ignitor in upper oven weak, replaced, op test ok; used 1 12400035 (IGNITER5299) from stock"
REFRIGERATOR WHIRLPOOL WRF560SEYW02 "Found low water flow through disp, waterline. Vibrating behind unit, removed filter, good water flow, needs filterOp test ok"
REFRIGERATOR AMANA ART2107BC "Customer complaint of loud noise, evaporator fan is running, condenser fan and compressor are running, no unusual noises heard, unit is operating as designed"
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.