Appliance Repair in Independence Ohio
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for Independence, OH
friendly, knowledgeable reps.
Kenneth - Independence, OH
John - Independence, OH
Joe - Independence, OH
Efficient, informative service
Dian - Independence, OH
Better service with technology verifying appointment and impressive, accurate documentation of service receipt.
Jim - Independence, OH
Carmen - Independence, OH
Robert - Independence, OH
Nancy - Independence, OH
Macaulay explained the repair process and has good knowledge of the wiring of my defective Kitchen Aid refrigerator. He was disappointed that the wiring was too short for him to fix the problem. I'm disappointed in the quality of the expensive refrigerator that I purchased from Kitchen Aid, but pleased with the service I received.
Knowledgeable, friendly technician
David - Independence, OH
Tech was very helpful patiently explained the problem. Highly recommend Fred's Appliance.
Great service. I like the online tracker
Holly - Independence, OH
Frank - Independence, OH
Kim - Independence, OH
I was very impressed with my service. My technician was very professional and did the work efficiently. In the future, I will definitely call Fred’s for any services that I may need.
Greg - Independence, OH
gail - Independence, OH
Corina gave me the sad news about my washing machine and did not sugar coat anything. I appreciated that and the recommendations about future use of a washing machine,
Refrigerator service call
ALLEN - Independence, OH
Great service. The part was replaced . Settings reset. We were given a suggestion on the positioning of the shelves - which we listened to. Thanks for the quick response.
Frank - Independence, OH
Very professional. Answered all questions we had on our appliances. We will ask for Fred's Appliance Service if we should need help in the future.
He was very good
JOE - Independence, OH
Victor - Independence, OH
Hood service was great!!
Neha - Independence, OH
Victor - Independence, OH
Corina was a true professional!! She did a great job! Thanks for the great service!
Judy - Independence, OH
Dan showed up on time, checked the problem, and made the repair quickly. He was pleasant and efficient.
Julie - Independence, OH
Corina was very nice and very knowledgeable about both our refrigerator and washer. She was also very nice and easy to talk to.
Knowledgeable, Great Service
TINA - Independence, OH
Corina was our technician, she was very personable and knowledgeable about the issue regarding our refrigerator. She made recommendations and offered solutions. The parts were ordered and repair completed within 3 days of the initial evaluation. We couldn't have asked for better service.
Response from Fred's Appliance Service:
Tina, Thanks for taking the time to submit your feedback! We are happy to hear that your refrigerator is back up and running again; enjoy it!! Have a great week! The Fred's Team
DEBBIE - Independence, OH
Chad was great heard/answered all my questions
MARY - Independence, OH
Corina was very professional and did an excellent job. She explained certain things about our oven and was very helpful.
WASHER MAYTAG MVWC565FW1 "Installed control, op test good, found 1 dine and 1 penny between agitator and basket, removed and calibrated, advised customer to only need 1-2 tbsp of an he detergent"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint ice built up again under deli drawer, confirmed, cleared ice, found a big chunk of foam insulation caught in drain tube, cleared, ran 2cups water through drain from ff evap and watched water flow out to drip pan, line is clear, op test good"
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 "Customer complaint food is freezing in refrigerator section, temps were 35 ff and -5 frz, settings were set to coldest(6 bars) for ff, set at 4, recommended is 3, both sections have few items, advised to add a gallon or two of water to hold load to better regulate temperatures, customer showed their user guide shows 6 bars is the warmest setting, took pic of customers User Manuel, verified UM on SM shows the opposite and instructed customer so"
WASHER MAYTAG MVWC565FW1 "Inspected washer. Incoming power is proper at 120 volts. HV wiring connected properly at washer, no LED indicator, office to order control.; ordrng 1 W11162438 (CONTROL)"
DISHWASHER KITCHENAID KUDS30IXBT8 "Installed listed partsOp test ok, also leveled unit to customers satifaction"
DISHWASHER KITCHENAID KDTE104ESS4 "Installed adjusters, op test good"
DISHWASHER KITCHENAID KUDS30IXBT8 Cc lower rack wheels falling offFound 2 wheels inside unit. Wheels clips either broken or won’t still clipped.Unit needs lower rack wheel assemblies; ordrng 4 W10195416V (dish rack wheel)s
DISHWASHER KITCHENAID KDTE104ESS4 "Customer complaint rack is hanging plastic piece broke off rail, confirmed adjuster bracket broken at connection to track, ordering both sides, customer leaves by 10am Thursday is ok to reschedule for Friday 2/1 if part will not arrive in time; ordrng 2 WPW10546503 (ADJUSTER)s"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Replaced door and hinge cover. The nameplate and screw did not arrive. Both hinges have stripped holes where cover screw goes in to. Office to order two cover screws , left and right hinges, right screw cover, and nameplate.; ordrng 1 W11223753 (badge ) and 1 WP12963204ED (hinge) and 1 WP12963205ED (door hinge) and 2 WP8281196 (screw)s and 1 WPW10191117 (cover)"
REFRIGERATOR WHIRLPOOL WRT511SZDW00 "Found no issues with unit. Unfortunately, all noises are normal."
KITCHEN WHIRLPOOL WDT730PAHZ00 "Customer complaint dishes are still not all the way dry only plates, customer is using off brand rinse aid, rinse aid dial was set at 1.5 adjusted dial to 4max, leaving finish samples, customer wanted tech to call wpl, called techline spoke with Steve, advised if customer is not loaded properly dishes will not dry"
DISHWASHER WHIRLPOOL WDF560SAFM0 "Customer complaint that unit is not starting, no buttons on user interface are working, found control only recieving 50vac, outlet tests good, plugged unit back in, unit started draining, Ran test cycle, unit completed test cycle, all components working, unit is operating as designed"
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Replaced valve. All tested ok.
REFRIGERATOR WHIRLPOOL KSC23C8EYW00 "Customer complaint that unit is not making ice, cycled ice maker , ice maker cycled but never filled, water valves are working, found tan wire inside freezer section door open, unable to replace just the harness, unit needs new door, part shows no longer available ; ordrng 1 W10369987 (freezer section DOOR)"
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Ran ops test on ice maker, turning properly, not filling. Found ice build up on ice maker fill line. Defrosted line, ice maker not filling properly. Replaced ice maker from van stock, ran through fill test, calling for fill, water valve not engaging. Office to order water valve. Did not set down mitigation mat, water not coming on at valve.; ordrng 1 WPW10498976 (valve), used 1 W10884390 (ICE MAKER ASSY) from stock"
WASHER WHIRLPOOL WTW5700XL2 "Customer complaint washer said it was done but didn’t wash clothes, ran diagnostics found f0e2 over suds detected, cleared code, found detergent trey full of soap, advised customer only need 1-2 tbsp on an he detergent, rinsed out detergent trey, calibrated the unit"
REFRIGERATOR WHIRLPOOL KSC23C8EYW00 "Installed new valve, op test good"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint of loud buzzing noise, evaporator fan is running, compressor and condenser fan are running, no unusual noises heard, unit is operating as designed"
REFRIGERATOR WHIRLPOOL KSC23C8EYW00 "Wrong valve ordered, ordering the correct valve; ordrng 1 WPW10341320 (valve-inlt)"
MICROWAVE KITCHENAID KMBS104ESS02 Replaced control and fuse. All tested ok.
REFRIGERATOR WHIRLPOOL KSC23C8EYW00 "Customer complaint that unit is not making ice, confirmed, cycled ice maker , ice cycled but did not fill, water valve is recieving 120vac , unit needs new valve; ordrng 1 WPW10238100 (valve-inlt 79.81), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
MICROWAVE KITCHENAID KMBS104ESS02 "Unit is receiving power. Control has burned relay and open fuse. Office to order control, appliance manager, and fuse.; ordrng 1 W10891907 (cntrl-elec) and 1 W10891908 (cntrl-elec) and 1 W11188752 (fuse)"
WASHER MAYTAG MVWB950YG1 "Customer complaint of grinding noise, confirmed, unit needs new bearings , installed new bearings, op test good ; used 1 W10435302 (BEARING) from stock"
WALL OVEN WHIRLPOOL RBD245PDB11 "Installed new thermal fuse, op test good"
WALL OVEN WHIRLPOOL RBD245PDB11 "Customer complaint that display goes blank, confirmed, found thermal fuse broken, unit needs new thermal fuse ; ordrng 1 WP4451042 (fuse-thrml 22.56), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL MVWB766FW "Installed new gearcase, op test good"
WASHER WHIRLPOOL WTW5000DW2 "Customer complaint that unit is not spinning, Ran diagnostics found f7e6(motor fault) and f7e7( motor unable to reach target rpm) error codes, ran tachometer test, optical sensor is working, ran manual test cycle for high speed spin and heavy agitate, unit spins and agitates, ran recalibration cycle, unable to duplicate the problem, unit is operating as designed"
COOK TOP WHIRLPOOL WCG97US6DS00 Cooktop acceptable to customer. Installed new cooktop.
WASHER WHIRLPOOL MVWB766FW "Customer complaint that unit is squeaking during agitation, ran fast and slow agitate and high and low speed spin in manual test cycle, no unusual noises heard, started normal wash cycle, unit started squeaking, found gearoil all over outside of rotor, unit needs new gearcase ; ordrng 1 W10811956 (drum assy)"
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Installed new control, advised customer to move unit into a temperature controlled area above 38 degrees, op test good"
WASHER WHIRLPOOL MVWB766FW0 "Customer complaint of a squeaking noise during agitation, confirmed, found a quarter stuck between wash plate and basket, removed, op test good"
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Customer complaint freezer not cooling so adjusted temp to max then the fridge section starts freezing things, temps were 28 ff and 5 frz, unit is in an unheated garage, explained the theory of operation on this unit, customer said it never froze ice cream, frz section has food against air vents, frost pattern is good, unit needs new cntrl board, customer is aware the unit being in the garage will not give appropriate temperatures ; ordrng 1 W11223731 (CNTRL)"
REFRIGERATOR KITCHENAID KRFF507ESS01 7723615679 Spoke with Whirlpool about issue. Not enough slack in wire to repair connection issue. Chris from tech line deemed it unrepairable.
FREEZER WHIRLPOOL WRF767SDHZ CC that there are wires hitting the basket. Readjust the wires to the ice maker. Optest ok.