Appliance Repair in Lakewood, Ohio
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for Lakewood, OH
Rushed and accusatory
KC - Lakewood, OH
I was very disappointed by the service provided last night for the diagnosis of the issue with our dishwasher. It was incredibly rushed and each diagnosis was rushed and seemed to suggest that we were doing something incorrectly with our dishwasher. I can run diagnostics myself, I don’t need someone to come to run that for me, after suggesting that we don’t do a rinse cycle enough and that it’s impossible for a coil to go bad, etc. It felt like I had to keep pushing for the tech to actually spend time looking further into the issue. Also, the scheduler did a poor job of assigning too many jobs on the same day to that tech, as my appt almost an hour after the original 3 hour window.
Response from Fred's Appliance Service:
Hi Krystal, Thank you for sharing your review with us! We apologize that you felt that the technician was rushing. If you are still having issues, please feel free to give us a call 1-888-45-FREDS and we will be happy to take another look! We also apologize that your technician arrived late. We are in the midst of our busy holiday season and are doing our best to get as many customers taken care of as possible! Thank you and have a great weekend! The Fred's Team
Matt - Lakewood, OH
Corina was great. A great replacement for Brian. She is very knowledgable, courteous, and conscientious.
Stacey - Lakewood, OH
I very much appreciated his education about our washer!
Repair ice maker
Patricia - Lakewood, OH
Shellie - Lakewood, OH
Very nice and proficient
Maureen - Lakewood, OH
Richard - Lakewood, OH
Richard - Lakewood, OH
Mary - Lakewood, OH
Corina was great! Very efficient, professional and personable. Would definitely recommend
Jenna - Lakewood, OH
Tim - Lakewood, OH
Good experience. A bit pricey just to walk in the door but I'm cheap and don't do this very often. Appreciated the frankness of the situation and felt the assessment and recommendation were fair. I'll recommend them to others.
Great Service - Great representative
Michael - Lakewood, OH
On time and works great after the repair
Mandy - Lakewood, OH
I have always been please with the service provided! On time and quick to get the repairs done!
Darryl - Lakewood, OH
Service technicians were extremely professional and prompt and informative. They resolve the issue quickly and were very friendly.
Mary - Lakewood, OH
Job completed in a timely and efficient manner
Cynthia - Lakewood, OH
Timely and Efficient Service
Cynthia - Lakewood, OH
David - Lakewood, OH
Tech was very professional and friendly. Quickly determined issue and was very helpful in getting my refrigerator repairs
Evan - Lakewood, OH
Service tech was courteous, professional and expedient
Excellent diagnostic, quick & efficient service.
Ann - Lakewood, OH
Very pleased all the way around.
Barb - Lakewood, OH
Nick is professional and courteous. He is punctual and knows what he’s doing.
Ronald - Lakewood, OH
Great service great insights well done job
Paul - Lakewood, OH
very good experience
Trudy - Lakewood, OH
His service was very good in spite of the fact the machine decided to work. He gave me helpful tips for both washer and dryer. He was friendly as well as professional. It helped to get the call in the morning to narrow down the time and to let me know when he was on his way.
Thorough attention and care!
Wayne - Lakewood, OH
RANGE WHIRLPOOL WFG550S0HZ1 "Power checks pass, replaced sprk mod, op test good, Customer not present to sign"
WASHER WHIRLPOOL MVWC565FW1 Replaced the latch. Ran a rinse and spin. Optest ok.
KITCHEN WHIRLPOOL WDT720PADM3 "Customer complaint dishwasher not drying dishes, husbands father is an electrician so he checked the element and found it failed, replaced it and still not drying, ran svc test found heater fault, heater passed, temped water at 54 ran water in sink until hit and re filled unit, temp was still at 54, found water supply tied into cold water under the sink, cold is on the left from basement but has a hose to the opposite side, advised customer above 120 is required, the heater has been heating up the cold water to temp"
REFRIGERATOR WHIRLPOOL WRS325FDAW04 CC that the unit will not make ice. Fz 4* ff 37*. Cycled ice maker cycled and filled with water. Advised cust that if stops making ice again will need a icemaker.
DISHWASHER MAYTAG MDB4949SDE0 CC that they tried to clean the filter out. Could not put the pump and motor back. Reinstalled the spray arm and the cover to the pump and motor. Ran a calibration. Optest ok.
REFRIGERATOR WHIRLPOOL WRF535SMHZ02 "Cust showed pop, sent pic. CC that the ff is not cooling. Ff 47* Fz -16*. Found frond on the back wall of the freezer. Ran diag turned the defrost on. Steamed out the evap and replaced the control from t/s. Optest ok. ; used 1 WPW10503278 (CNTRL-ELEC) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 CC that the crushed ice is staying on. Found ui is switching from cubed to crushed ice. Cycled the cubed and crushed ice. Some cubed ice is getting crushed when getting cubes. Advised cust the crushed ice is coming out from when switching back to the cubed ice. Optest ok.
DRYER MAYTAG MEDB835DC The units got good airflow. I offset the sensors and recommended for her to start using time dry
RANGE WHIRLPOOL WFG515S0ES0 I couldn’t duplicate a issue unit op tested good
DRYER WHIRLPOOL WED5300SQ0 CC that there is a noise from the dryer. Customer has a foil and plastic style vent advised customer to replace with a semi rigid or rigid vent. Found a button in the felt on the front door. Removed change and button from unit. Optest ok.
WASHER WHIRLPOOL WTW7340XW2 "The units bearings failed. Water is leaking past the seal past the bearings need bearings stater RPS sensor. Est only ; ordrng 1 W10435302 (bearing) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE WHIRLPOOL WFG550S0HZ1 The unit Will not stay lit. It will ignite not stay lit. I added a grounding strap did not work I installed the new igniter did not work a check for a break and harness from the spark module to the igniter peer to be fine the spark was continuous at the igniter the unit needs a new control; ordrng 1 W11162730 (module-spk)
RANGE WHIRLPOOL RBS245PDS18 "The unit has an F3. Runaway temp needs a new main control sensor est only ; ordrng 1 WP8302994 (cntrl-elec) and 1 WPW10131825 (sensor), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL MDE9606AYW The dryer operated fine customers description to me was as he does multiple loads in a row the dryer will stop working once it cools down it will start working again. It sounds like the venting is restricted I highly recommend it for them to call a professional clean the venting
WASHER WHIRLPOOL MAH7500AWW CC that the unit sounds like a jet engine. Found the bearings are worn. Parts are no longer available.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Customer complaint fridge is not cooling and buzzing from light area by control in fridge, confirmed, found control relay failed, replaced with ts control, op test good advised customer to allow 24-48 hrs for temps to settle, took core for return*; used 1 WPW10503278 (MUST RETURN**CORE*CNTRL-ELEC) from stock"
REFRIGERATOR MAYTAG MFF2558DEH00 CC that the ice maker will not stop making ice. Found the arm not in the correct spot. Put arm in correct spot. The arm does not stay in. Replaced the ice maker from t/s. Optest ok. ; used 1 W10884390 (ICE MAKER ASSY) from stock
DISHWASHER WHIRLPOOL GU2500XTPS3 "Replaced part, tested. Did not work, old part was broken. Went through heater line. Thermostat is good, thermal fuse good. Control board NLA parts to research, 8564544 (control); saved tckt"
RANGE WHIRLPOOL MGR6775BDS "Cc top oven bake not working. Took apart and found bake ignitor broke in pieces. Will need ignitor. Gave customer estimate, do not order parts.; ordrng 1 WP7432P143 (BAKE IGNITOR), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL WED95HEDC0 "CC that the unit is not getting hot. Checked the terminal block l1 to n 0 volts, l2 to n 120 volts l1- to l2 0 volts. Will need an electrician. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. optest ok"
DRYER KENMORE 110.694228 "CC that the unit is not heating. Checked the terminal block, correct power. Checked the fuses, good. Checked the contacts at the timer. Will need a timer."
DISHWASHER WHIRLPOOL GU2500XTPS3 "Cc unit not heating and clean light keeps coming on 5 mins into cycle. Checked and found heater did not come on in service mode. Checked heater. Open. Ordering heater element ; ordrng 1 W10518394 (heater 43.42), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE WHIRLPOOL WFG520S0FS0 "Replaced control, op test good"
DISHWASHER WHIRLPOOL WDT720PADB2 Heating element was not on the unit had a 7–1 error code I ran a diagnostics. Unit tested good heating on the turn back on cannot find a cause for the heating element to turn off
WASHER ROPER WTW4850XQ0 "Customer complaint washer not completely spinning out clothes, found drain hose severely pinched off by being pulled too far to reach drain pipe, unit was not level and over time the unit moved far enough to pinch drain hose, leveled unit , corrected drain hose connection orientation at unit to now face towards standing pipe, uninspired agitating and draining, ran calibration, op test good"
WASHER AMANA NFW5800HW0 "CC that the unit is leaking from the back right hand side. Removed the top and back cover, started a normal cycle and a rinse and drain. The drain hose, water lines, the cabinet are dry. Advised cust to use 1-2 tablespoons of he detergent. Could not duplicate the leak. Optest ok."
RANGE WHIRLPOOL WFG520S0FS0 "Customer complaint display is starting to go bad one light it out, confirmed found the inside of an 8 or 5 not illuminating on display, display needs replaced; ordrng 1 W11027098 (cntrl-elec)"
WASHER WHIRLPOOL MHWE950WW01 "Customer complaint washer is making loud noise about 15 minutes into it and gets worse, confirmed found bearings warn out, unit needs front and rear tub, quoted, customer does not want repair, left quote; used 1 1OVRSZ (Oversize Shipping) from stock"
WASHER WHIRLPOOL WTW4950HW1 "CC that the unit will not start. Found the led light is not on the control. Unplugged the shifter light turned on, 12 dc on pins j12 q and 4. replaced the shifter from t/s. Ran a calibration. Started a normal cycle. Optest ok; used 1 W10913953 (ACTUATOR) from stock"
DRYER MAYTAG MEDC465HW0 "Getting 126 voltage from l1 to neutral but 000 from l2=to neutral she will need an electrician,opt test ok also is under one year manufacture warranty took picture of pop"
WASHER WHIRLPOOL WTW4616FW2 CC that there is a loud noise when the water is coming in and it sounds ruff when washing. Found the water valve is making the noise. Replaced the water valve from t/s. Optest ok. ; used 1 W11210459 (VALVE) from stock
DISHWASHER KITCHENAID KDTE334GPS0 Found the drain hose clogged with food. Replaced the drain hoses. Advised cust to get an extension for the drain hose to have a high loop where water can’t not enter from the sink. Optest ok.
RANGE AMANA AGR6603SFW2 "Customer complaint there was a pop in the oven while it was not in use and hadn’t been used since dinner the night before this occurred and smoke was seen and smelt in oven around light so unit was unplugged, power to unit is good, plugged in unit, all components functioning as designed, unable to duplicate the problem, unit is operating as designed"
DRYER WHIRLPOOL WED8000DW4 Replace control and control panel opt teet ok