Appliance Repair in Lakewood, Ohio
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for Lakewood, OH
Donna - Lakewood, OH
Nancy - Lakewood, OH
Mark - Lakewood, OH
Brian Brocco was a kindly gentleman who thoroughly investigated a problem with our washing machine and recommended a reasonable course of action even though it resulted in less profit for Fred's, so I will use Fred's in the future.
Hope - Lakewood, OH
I have used Fred's Appliance since 2002 and have always been more than pleased.
David - Lakewood, OH
Audrey - Lakewood, OH
I thought the service was excellent!
"Cleveland" - Lakewood, OH
I was pleased with the level of service from the beginning to the end. There was no charge due to my Lowes service contract/warranty. There was emails and phone calls confirming the time of my appointment. The serviceman explained everything concerning my washing machine in detail.
Angela - Lakewood, OH
Paul has by far superseded any expectation of an Appliance repairmen. He’s friendly, professional, efficient and hands down the best plrepairmen in existence. His performance is top notch! He’s an appliance genius.
Erica - Lakewood, OH
Nick - Lakewood, OH
very Good service. and it was exactly on time. I will call them again if I needed repairs.
Raymond - Lakewood, OH
Barbara - Lakewood, OH
Prompt and excellent service.
linda - Lakewood, OH
Brian, technician, was friendly, courteous and offered suggestions about getting better results from my dishwasher.
Great service and explanation
diana - Lakewood, OH
Maytag washer repair
NICOLE - Lakewood, OH
Great service. On time and fixed very efficiently.
NICHOLAS - Lakewood, OH
Great service! Easy and comfortable presence.
Raymond - Lakewood, OH
Response from Fred's Appliance Service:
Hi Raymond, Thank you for submitting your review. However, with only 2 stars I wanted to reach out to be sure your unit was repaired. We have a make-it-right policy, so if there is anything we can do to offer you better service at this point, please do not hesitate to let us know! I will also be reaching out via email to connect. Thanks! The Fred's Team
Easy dishwasher repair
DUANE - Lakewood, OH
On time, quick and easy.
STASIA - Lakewood, OH
Cheerful and competent
SUZANNE - Lakewood, OH
The service person was not only very upbeat and friendly but also very competent and completed the job in a very timely fashion.
JOE - Lakewood, OH
Technician came and installed ordered part and washing machine working great.
JOE - Lakewood, OH
Able to diagnose the issue quickly. Part was unavailable and ordered for deliver Monday, June 18, 2018. Return visit is scheduled for Wednesday, June 20, 2018 to install part. Expect to have washer working after completion of work.
Response from Fred's Appliance Service:
Hi Joe, Thank you for taking the time to submit your review! We are sorry to hear that the part was not available at the time of the first service. However, we are happy to hear that we are scheduled to come back and get it installed for you. We hope after the complete repair you will be able to give us 5 stars! Thanks! The Fred's Team
DENNIS - Lakewood, OH
ELIZABETH - Lakewood, OH
Frank - Lakewood, OH
WASHER WHIRLPOOL WFW75HEFW0 "Installed new dispenser. Ran test cycle, op test ok. 8"
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Machine not cooling, both sections at room temp. Compressor and fans are not running. Pads are working, but machine not starting, lights are working. Reset power to machine to reboot boards. Compressor and fans started. Entered diag and checked all loads and settings. All functions now normal. Op test ok."
WASHER WHIRLPOOL MVWX655DW1 "Replaced control. Lid lock still not working. Replaced lid lock from t/s.. ran calibration and auto test.. lid lock now working.. Brought back core. No water mat, machine in basement.; used 1 W10838613 (LATCH) from stock"
REFRIGERATOR MONOGRAM ZICS360NMALH "Found drain clogged in freezer. Customer said it has been plugged for over a year. Bottom freezer full of ice and water leaking onto floor. Used steamer remove ice. Water has been going under bottom breaker strip and rotted out bottom insulation. Rust and corrosion on evap cover and drain pan . Also evap fan motor has failed and freezer door gasket torn. Due to rotted insulation, machine cannot be repaired. Paid sc. do not order parts. Customer does not want to repair."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Disassembled ff compartment to replace ff fan and harness. Found an unexpected problem. Harness connector is burnt and corroded , both sides of connector, sent pics. Back half of harness goes into cabinet and cannot be replaced. Machine cannot be repaired. Will contact whirl TL to document call later today as their phone system is down. Reassembled machine and broil back unused fan harness.; saved tckt"
WASHER WHIRLPOOL WTW7500GW0 "verified pop, sent pic. No water going into machine. Ran diag, f8e2 code, long fill. Found water valve connector on control not seated. Reseated connector, water now working. Ran calibration and auto test and drain and spin. Op test ok."
M/W CONVECTION WHIRLPOOL WMH31017HS2 "Microwave now straight short at interlock. W11245251 service pointer has a different interlock kit. Office to order kit W112444494. Also, another capacitor and diode, and fuse.; ordrng 1 W10138793 (fuse) and 1 W10850446 (capactr-mg) and 1 W10886077 (diode) and 1 W11244494 (INTERLOCK)"
DRYER MAYTAG ADE7005AYW "Removed drum. Found another problem with machine. Motor pulley is broken off end of motor. Will also need new motor. Tried to call landlord, did not answer. Called office, Maddie, she could not reach landlord either. . New motor will add approx $150.00 to repair cost. Tech does not think machine is worth fixing at this cost due to age and condition of machine. Office contacted landlord. He does not want to repair machine. Office to refund all but SC. Brought back unused parts. ; ordrng 1 WP2200376 (MOTOR 13190)"
DRYER WHIRLPOOL WED9200SQ1 "CC that machine died during a power surge when all lights in house got very bright .. ran diag, f01 code, primary control failure. This was most likely caused by power surge. Will need new main control . Will give est. customer does not want to repair until talking to elec co. Do not order part, paid sc."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed ice housing gasket. Op test ok. Office to pre ID new Icemaker if customer calls back with same problem.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "CC if not making ice and freezer too warm. Checked temps, 39 ff, 20 frz.. Ran diag, step 56, Icemaker error codes, E0, no fault. Ohmed out freezer thermister from main board, reading open. Removed evap cover and found loose wire in connector that holds thermister. Reseated wire into connector. Checked again from main board, 3.4k ohms, in range. Set temps to normal, op test ok."
DRYER ELE WHIRLPOOL WED75HEFW0 "Customer complaint dryer not changing time when making different selections, customer had knob set to he normal dry setting which presets dry time, showed customer the two selections that allow various drying options that change estimated times, unit is operating as designed"
WASHER WHIRLPOOL MVWX655DW1 "Customer complaint lid not locking so washer will not start a cycle, confirmed statted drain and spin cycle, unit did not lock, ran diagnostics no codes found, started test cycle, lid lock not getting power, unit needs new control; ordrng 1 W11116592 (CNTRL)"
DRYER KENMORE 110.9737421 "Customer complaint dryer not heating, confirmed ignitor not glowing, found ignitor failed, replaced ignitor with ts part, op test good; used 1 279311 (IGNITOR 42.42) from stock"
RANGE WHIRLPOOL AGR5330BAW "Customer complaint broiler drwer door was damaged on delivery, confirmed dent in broiler door, replaced with pre id part, op test good"
DISHWASHER KITCHENAID KDFE104DWH2 "CC of no water into machine and soap on bottom after cycle. Found melted straw under float. Removed straw, ran calibration/ test cycle. Op test ok."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "CC of ffnot cold enough. Checked temps, 59 ff, 7 freezer, ff fan motor not running. Ran diag, step 3, fan motors. Connector p14 on main board. P14, 1 to 2, freezer fan, 14vdc.. p14, 3 to 4, ff fan motor, 14vdc.. will need new fan harness. Office to order parts. R/s per Cust req.; ordrng 1 W11087438 (FF FAN AND HARNESS)"
M/W CONVECTION WHIRLPOOL WMH31017HS2 "Inspected switches, Switches checking NO/NC properly. Tested diode, no deflection in either direction. Office to order capacitor, diode and magnetron.; ordrng 1 W10754299 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10886077 (diode)"
DRYER ROPER RED4516FW0 "Ran entitlement to verify pop. CC of not drying clothes. found vent clogged up and cage on vent hood completely clogged with lint. Removed cage from vent hood and advised customer that she cannot use as it will just clog up again. Also, foil vent is clogged up. Advised customer that she must use rigid or semi rigid metal venting. Ran test cycle. Heat and airflow good. Dryer op test ok."
WASHER WHIRLPOOL WTW5840BW0 "Checked lower components. Water and oil have been leaking through gearcase. Ran diag, F7E1, basket speed fault. F7e5, shifter fault, f7e7, motor unable to reach rpm.. Will need new gearcase and shifter and hub assembly. Will give est. customer does not want to repair. Do not order parts. Paid ser call."
WASHER CROSLEY CAW9444DW1 "Determined the transmission gear case has failed internally, would need new transmission and belt. Customer has decided not to repair, will be replacing washer. Service call only."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "CC of Icemaker not making enough ice. Checked temps, 6 freezer, 41 ff, 10 icebox. Checked water pressure at dispenser, pressure good. Ice fan running. About 10 cubes in container. Found some dripping behind ice box housing on rear wall. Called whirl TL, Sterling, 7723144349. He said you can use either permagum or Valero seal. Will order new seal. Office to order part.; ordrng 1 W10739629 (gasket)"
DRYER MAYTAG ADE7005AYW "Found belt broken and idler seized up. Will give est. customer paid in full through office. Office to order parts. R/s per Cust req.; ordrng 1 WP37001287 (IDLER 2264) and 1 WP40111201 (BELT 2535), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL WDF520PADW3 "CC of not washing dishes. Found main wash pump not starting. 120v to pump motor. Will need new wash pump assembly. Will give est. Cust does not want to repair, paid sc. Do not order parts."
M/W CONVECTION WHIRLPOOL WMH31017FS "Customer complaint mw stays on when door is opened, confirmed, replaced cams with pre I’d part, op test good"
DRYER WHIRLPOOL GEW9868KL0 "No response from control panel. Per tech sheet, checked for 5v dc on p4 and p3 connectors on main board. 0v measured.. will need new board. Will also need new console panel as some pads are reading open. Will give est. both parts are NLA. Cannot repair. Console # 3978826, control board # 3978914. Customer paid sc."
DISHWASHER WHIRLPOOL WDT720PADM2 "While installing the part noticed several wires in the harness looked chewed by a rodent, unable to capture a good pic due to the location of the wires, further repair not covered by warranty, did not install and taking part"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Replaced rh dr seal, op test good"
ICE MAKER KITCHENAID KUIC18NNXS2 "Found that evap was not cooling so is low on freon,compressor was running explain customer what is wrong with his icemaker,and told him it need a evap and compressor,customer does not want to fix and he was very angry cause the technician that came first promised him that whatever he replace was going to take care the problem and ended up failing so wants to know if he can get the labor $ back and part $ spoke to maddie"
ICE MAKER KITCHENAID KUIC18NNXS2 Customer to reschedule tomorrow between 12-3 spoke to maddie is all taking care of ; saved tckt
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer no show, customer to call and reschedule appointment ; saved tckt"
RANGE WHIRLPOOL WFG550S0HV0 "Ran entitlement, verified pop. CC of error code. Plugged unit in.. F2E1 error flashing on display. Ran diag and cleared code. Tested bake function, code keeps coming back. Reseated all connections to oven control, code still comes back. Stuck or shorted keypad..per tech sheet, Will need new oven control. Customer wants tech to call when he arrives at building. BJ only on return visit.; ordrng 1 W11186001 (CONTROL)"
DISHWASHER WHIRLPOOL WDT720PADM2 "Customer complaint dishwasher not advancing, started quick wash, unit filled then did nothing, drained and ran diagnostics test cycle, wash motor just humming, heater is good, unit needs new sump asm; ordrng 1 WPW10671941 (pump&motor)"
DISHWASHER WHIRLPOOL WDT780SAEM1 Replaced harnesses. All tested ok. Put mitigation mat under dishwasher.