Appliance Repair in Lorain, Ohio
for Lorain, OH
NORMAN - Lorain, OH
ROBERT - Lorain, OH
ALBERT - Lorain, OH
JAMES - Lorain, OH
Very good job
Amanda refrigerator design flaw addressed professionally by Fred's technician
KEVIN - Lorain, OH
Water was collecting in my Amana freezer/refrigerator caused by ice buildup in a drain tube. Other repair services were tried before I called Fred's with service call fees totaling more than $300. Paulfrom Fred's got on the phone with Whirlpool/Amana people asking intelligent questions while persisting until an Amana senior engineer joined the call with a part recommendation that has fixed the problem. Would have liked to see Fred's Appliance Service pressure Whirlpool/Amana on my behalf to recover previous service call costs which resulted when Amana failed to appropriately advise the Certifed Dealers that I called before Fred's. I did not ask this of Fred's nor have they offered.
Response from Fred's Appliance Service:
Hello Kevin! Thank you so much for your review. After reviewing your job record, I totally agree with you. It was great speaking with you this evening, and I'm glad we were able to solve this problem for you. Anything else needed, please reach out to us. Thanks again -The Fred's Team.
GB2FHDXWQ05 WHIRLPOOL REFRIGERATOR Customer stated unit will make a boom sound periodically, ran service tests, cycling each function on and did not produce sound, heard a “cabinet pop” sound and customer said that’s it, essentially insulation has degraded slightly, causing cabinet to have room for expansion and contraction, explained to customer, there is no recourse for this issue, should not affect operation of the unit, advised to monitor temperatures, but other than sound being an annoyance, there appears to be no issues.; Job Cmpltd
WRF555SDHV00 WHIRLPOOL REFRIGERATOR Found fill tube frozen, cleared, entered test 25, cycled IM, filled, op test ok.; Job Cmpltd,
MDB4949SDH3 MAYTAG DISHWASHER Replaced panel and tested all pads/functions, op test ok.; Job Cmpltd,
MEDX655DW1 MAYTAG DRYER Replaced start switch, tested, op test ok.; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.