Appliance Repair in Madison, Ohio
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for Madison, OH
Kay - Madison, OH
Always polite and listen as i explain problem thanks
Audra - Madison, OH
Corina identified the problem immediately and repaired our fridge. Very thorough. Good price.
Jeff - Madison, OH
Arthur diagnosed and resolved the issue in a timely manner.
Cory - Madison, OH
Would recommend. Honest and upfront with problems and solutions.
MATT - Madison, OH
CHERLY - Madison, OH
Great service thank you
Great service and technicians
dave - Madison, OH
Very patient !!!!
DON - Madison, OH
He called me before he came for the appointment, which was important cuz we have two dogs that would get in the way. So we had them in the room with us. So I was doing something in the house and I suffer from seizures and blackouts and I had a blackout and we had the air conditioning on in the bedrooms so my wife and dogs were in there, I was in another part of the house that did not have the air conditioning so when I blacked out nobody knew. The gentleman, from what I was told, knocked on the door several times yelled several times called my phone a few times, with no response. It was about 9:15 and my wife came out of the bedroom thinking that the repairman should be here by now so she came out looking, found me on the floor and then heard our repairman yelling at the back door so she let him in and then proceeded to wake me up and then everything preceded. He could have left and then we would have had to make another appointment and things could have been much worse. But due to the patience of our repairmen things went smoothly. We have had dealings with our repairman before he has a bad back, I have a bad back and he remembered that and when I saw him I remember that as well. I give him two thumbs up!
ALBERT - Madison, OH
I really had a problem. Could not have someone her until a week later. Threw out most of my food. The meat was starting to thaw. Bought styrofoam and ice, not cold enough. I suggest make an exception regarding the problem. Tech. could have ordered the part when he saw the problem. We did tell the scheduling dept that the ice was building up on the bottom (freezer) and then becoming warm. Thank you
Response from Fred's Appliance Service:
Hi Albert, Thank you for taking the time to submit your review! Unfortunately, we are in the midst of our busy summer season so our schedules are booked out further than we would prefer. Repairing a unit on the first trip is always our priority! We carry a truck stock of the most commonly used parts and we review every single job before the appointment to see if there is an obvious part needed so we can make sure the technician will have that. We apologize this wasn't able to happen for your unit as there are a variety of things that can cause that issue you described. Thank you, The Fred's Team
RODGER - Madison, OH
ROY - Madison, OH
Good neat job
CHAD - Madison, OH
JULIE - Madison, OH
Friendly and professional
NONA - Madison, OH
Your service technician was very knowledgeable and friendly.
BOB - Madison, OH
RON - Madison, OH
Great service, price was on the expensive side for not needing any parts.
Response from Fred's Appliance Service:
Hi Ron, Thank you for taking the time to submit your feedback; we appreciate it! We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. We are happy to hear that Art was able to get you all taken care of! Have a week! The Fred's Team
STEVE - Madison, OH
Did a good job
Neena - Madison, OH
The technition was wonderful. He was polite, neat, and very respectful. He explained the whole process as he was working. I am very pleased.
Response from Fred's Appliance Service:
Hi Janet, Thank you for taking the time to submit your review. We are glad to hear that your technician was friendly and considerate of home while taking the time to explain the process as he repaired your unit! Have a great weekend! The Fred's Team
Great Service from our tech Jeff
BILL - Madison, OH
They were fast and friendly
very good --freindly service
CHARLES - Madison, OH
Very knowledgeable about the problem and how to repair it.
LINDA - Madison, OH
My service man was knowledgable and friendly. Absolutely pleased with this company.
John - Madison, OH
It was proffesional and the teck lady was knowledgeable
Quick and efficient
ELAINE - Madison, OH
DAN - Madison, OH
Someone scheduled two service techs to look at my washer and dryer. Both techs were very knowledgeable and polite! My dryer needs a handle replaced, the tech ordered a handle that should arrive at my house in a couple days. And instructed me on how to replace it. Because if they came out to put it in, it would be in a week.When the second tech arrived, we realized the noise my washer was making, in the spinning cycle is how it sounds. Nothing needed to be done! Also, I really appreciated all the reminders as to when the guys were coming to my house! Thank you so much for great service!!
Response from Fred's Appliance Service:
Hello! Thank you so much for taking the time to submit your review. We are so happy to hear that everything is back up and running for you and that you were satisfied with the service we provided. We hope you have a fantastic Memorial Day weekend! Thank you, The Fred's Team
Gerard - Madison, OH
Super, Gabeb very pleasant and knowledgeable
RANGE KENMORE 790.7231901 Installed switch harness assembly. Op test good. Took spark module never installed back for return. Ignitor was taken by CB when she ordered the module. Please refund customer 2.80. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Found hinge cover broken and needs replaced —— ; ordrng 1 W10921527 (COVER )
WASHER WHIRLPOOL WTW4900BW0 "Customer complaint that unit is not spinning, ran diagnostics found f7e1(motor fault) error code, found transmission seized, unit needs new transmission, customer does not want repair at this time ; ordrng 1 W11035747 (gearcase 242.58), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR GE GFE26GMHGES "Recovered refrigerant, installed filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line"
DRYER GAS MAYTAG MEDB835DW3 Cc of unit not spinning Found fan built up with lint Removed lint Ran test cycle OP TEST OK
DRYER WHIRLPOOL NED4655EW1 Used actual goods issue date for pop. Customer complaint unit sometimes wont start. Sometimes runs 10 min and stops. Cycled unit with out load for about 10 min worked ok. Put load of wet clothes in and let cycle for 20 min opened door and restarted. Unit ran a additional 10 min and did not fail. Advised customer to call wlp if unit fails again for a nother dispatch Could not duplicate issue. Unit cycled for 30 min without failing even after starting and stopping.
REFRIGERATOR WHIRLPOOL GI6FARXXY08 The unit needs a compressor the process tube is too small I recover the Freon inside the machine remove the filter dryer realize the process to small and the deformed to work with. I did attempt to Sauter a new piece onto it but did not work; ordrng 1 WPW10507886 (COMPRESSOR )
RANGE KENMORE 790.7231901 Order /burner switches and harness. Please. Called SM on ordering part; schdld next appmnt for 10/19 FRI 12-5
WASHER WHIRLPOOL WFW9400SW00 Found bearing in drive motor faulty. Needs motor. Customer to call back if repair is wanted.
REFRIGERATOR GE GFE26GMHGES "Customer complaint that unit is not cooling, fresh food section temperature at 71 degrees , freezer section temperature at 71 degrees, evaporator fan is running, compressor and condenser fan are running, no frost pattern on evaporator, system in a 20” vacuum, added half charge, frost pattern did not improve, unit needs new filter drier; ordrng 1 WPW10143759 (dryer)"
WASHER WHIRLPOOL WTW8040DW4 Suspension parts not needed. Cust complaint of banging on the sides when spinning. Cycled in spin with no load. Op test good. Ran diagnostics got 2 error codes. F0e3 overload and f9e3 pump drive error ( unit couldnt spin the water out). Both codes have to do with overloading washer. Advised customer about how to load washer and cleared error codes for further diagnostics Showed customer in use and care guide how to load washer for best results
REFRIGERATOR WHIRLPOOL GI6FARXXY08 The parts haven’t arrived yet no eta ; schdld next appmnt for 10/17 WED 8-12
DRYER ELE KENMORE 110.9628311 "Called customer , customer is not home, customer will call back for service ; saved tckt"
REFRIGERATOR GE GFE26GMHGES Cc of no cool Found low side 10 high side 0 Filter drier installed incorrectly Recovered refrigerant Installed drier 28inch vac for 20 min Recharge 5.5 oz r134a Frost pattern showed OP TEST OK Advised to give it 48 hours ; used 1 WPW10143759 (DRIER) from stock
REFRIGERATOR KITCHENAID KSRG25FKSS05 Found unit leaking at filter housing. Advised customer to replace filter first if it still leaks he will need a filter housing. Est = 79.95 sc. 18.99 shipping. 1-WP2186443 @ 72.01 labor 98.00. Total est = 287.88 if housing is needed. Customer to call back if housing needed.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Installed new door, op test good"
RANGE KENMORE 790.7231901 Replaced the spark module. Optest ng. Called tl James. Will need a new spark module. Called SM to order part. ; ordrng 1 5304508269 (spark module kit)
RANGE WHIRLPOOL WFG505M0BS Installed new part unit op tested good
WASHER MAYTAG LAT8600AAE "The innertub is seized. Needs a transmission this requires a special tool set that does not exist anymore estimate only do not order parts; ordrng 1 6-2097750 (trans dee), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR GE GFE26GMHGES Evacuated the system remove the compressor evaporator filter dryer installed new parts. Put the system in a 30 inch vacuum let it sit for 15 minutes added 5.5 ounces of Freon unit tested good.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Replaced evap fan motor. Went to replace deli bd. No good. Wiring is shot. Would have to order complete door assy Part number w10815674. @ 607.17. Cust kept deli bd and will call complaint line about wiring. And the door replacment. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Found evap only partially frozen. Called RA sent him a picture of evap. Tapped system added r134 a. Unit needs a evap and drier filter. SEALED SYSTEM TECH. EXTRA TIME ; ordrng 1 WPW10143759 (drier-uv) and 1 WPW10313899 (evaporator), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
RANGE KENMORE 790.7231901 "CC that the front left burner does not spark. Found there is no spark when turning on the LF front burner. Will spark when turning on the other burners. Will need a spark module. Called SM to order part. Brought igniter back for return ; ordrng 1 5304508269 (spark module kit 4656), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE MAYTAG MGR8674AS1 "Customer complaint that oven burner does not stay lit, outlet oven is plugged into has open ground, advised Thai direct spark ignition systems require a grounded outlet, advised customer that they need an electrician to correct power supply"
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Found unit needs evap fan motor and wiring per service pointer W11092686C. Labor covered under s16360. Also deli drawer bd need replaced ; ordrng 1 W11087438 (EVAP FAN MOTOR ) and 1 WPW10677119 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MHW3505FW1 Installed new part unit op tested good
WASHER FRIGIDAIRE LTF6000ES0 I was not able to copy the issue op tested good
DRYER MAYTAG MDG7600AWW Found coils faulty. Needs coils and cabinet cleaned out Replaced coils and cleaned out cabinet Op test good ; used 1 279834 (COIL) from stock
WASHER WHIRLPOOL WTW8040DW4 Replaced control and took core for return Ran validation cycle after repair passed.
REFRIGERATOR WHIRLPOOL GI6FARXXY08 Found ice maker not cycling. Needs replaced also cust complaint of right side door making noise found door cracked at bottom area. (See pic) and hinge receiver is moving with the door making a clunking noise. Advised cust 4-8 weeks for a door scheduled for 2weeks out ; ordrng 1 13107316SQ (dor-fip ms) and 1 W10882923 (ICEMAKER ) and 1 WPW10393265 (nameplate)
WASHER MAYTAG MHW3505FW1 The unit was empty and flashing a water sensor error. The unit needs a new water sensor ; ordrng 1 WPW10448876 (SENSOR )
REFRIGERATOR FRIGIDAIRE FFHT1831QS3 CC that the cans of pop were frozen. Ff 46 fz 10. . Found the top shelf at the highest position. Advised cust to lower the shelf. The control was set lower then it should be. Set control for recommend setting. Optest ok.
REFRIGERATOR GE GNE26GMDGES CC that they could not pull the fz door out. Freezer door is opening and closing. Used silicone on the rails. Optest ok.
REFRIGERATOR GE GNE26GMDGES Replaced the control and the evap fan. Advised cust to wait 24 hrs. Before using. Optest ok. No water to unit; used 1 SHIPPING (SHIPPING AND HANDLING) from stock