Appliance Repair in Madison, Ohio
for Madison, OH
Great service and technicians
dave - Madison, OH
Very patient !!!!
DON - Madison, OH
He called me before he came for the appointment, which was important cuz we have two dogs that would get in the way. So we had them in the room with us. So I was doing something in the house and I suffer from seizures and blackouts and I had a blackout and we had the air conditioning on in the bedrooms so my wife and dogs were in there, I was in another part of the house that did not have the air conditioning so when I blacked out nobody knew. The gentleman, from what I was told, knocked on the door several times yelled several times called my phone a few times, with no response. It was about 9:15 and my wife came out of the bedroom thinking that the repairman should be here by now so she came out looking, found me on the floor and then heard our repairman yelling at the back door so she let him in and then proceeded to wake me up and then everything preceded. He could have left and then we would have had to make another appointment and things could have been much worse. But due to the patience of our repairmen things went smoothly. We have had dealings with our repairman before he has a bad back, I have a bad back and he remembered that and when I saw him I remember that as well. I give him two thumbs up!
ALBERT - Madison, OH
I really had a problem. Could not have someone her until a week later. Threw out most of my food. The meat was starting to thaw. Bought styrofoam and ice, not cold enough. I suggest make an exception regarding the problem. Tech. could have ordered the part when he saw the problem. We did tell the scheduling dept that the ice was building up on the bottom (freezer) and then becoming warm. Thank you
Response from Fred's Appliance Service:
Hi Albert, Thank you for taking the time to submit your review! Unfortunately, we are in the midst of our busy summer season so our schedules are booked out further than we would prefer. Repairing a unit on the first trip is always our priority! We carry a truck stock of the most commonly used parts and we review every single job before the appointment to see if there is an obvious part needed so we can make sure the technician will have that. We apologize this wasn't able to happen for your unit as there are a variety of things that can cause that issue you described. Thank you, The Fred's Team
RODGER - Madison, OH
ROY - Madison, OH
Good neat job
GE REFRIGERATOR GTE18GTHBRBB Found evap fan motor not running. Needs evap fan motor. ; ordrng 1 WR60X23584 (motor ac/dc evap fan), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
MVWX655DW1 MAYTAG WASHER Customer complaint that unit keeps walking away from wall, ran diagnostics no error codes found, suspension is good, ran drain and spin cycle with load, no unusual shaking observed, unit is operating as designed ; Job Cmpltd
WGD5540SQ0 whirlpool dryer CC that unit does not stop when opening the door. Customer has plastic style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent. Will need a new door switch. Cust can install part. Used switch off of t/s. ; used 1 WP3406107 (SWITCH 2183) from stock
FRIGIDAIRE WASHER LTF6000ES0 Cust washed a rudder back rug. Cleaned the pump op tested good
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.