Appliance Repair in Madison, Ohio
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for Madison, OH
Russ - Madison, OH
Great Service, But Still Not Fixed
Jason - Madison, OH
I've been having problems with the lighting in my new Whirlpool fridge since I had it delivered in December 2017. The lights flicker badly and quit working at times. Art came out 11/9 and immediately diagnosed a faulty LED circuit board with out any disassembly or diagnostic work. He ordered a replacement part and returned 11/15 to install it. That did not solve the issue one bit, so he got on the phone with a phone tech from Whirlpool. He was told it's a known issue with the freezer drawer in these fridges. He said the insulation is so tight it causes a wiring issue. He got it to work, then left. Within minutes of leaving, the flicking issue returned and is still constant with every use. I guess I can live with it for now, until it gets worse...
Response from Fred's Appliance Service:
Hi Jason, Thank you for taking the time to submit your review. While you had great service, we are sorry to hear that the lights are still flicking on and off. We would certainly appreciate the opportunity to take another look at your unit. I just called and left you a message with more details. We hope to hear from you soon! Thanks! The Fred's Team
Shair - Madison, OH
The service was great. The problem was that the fan plug came unpluged. Jeff found it odd that that happened and I'm wondering if the gentleman from Freds that replaced the fan from my last service call didn't plug it in all the way. I felt the charge was a little excessive for the service.
Lil - Madison, OH
Michael - Madison, OH
we always have a great experience with Fred's
Kay - Madison, OH
Always polite and listen as i explain problem thanks
Audra - Madison, OH
Corina identified the problem immediately and repaired our fridge. Very thorough. Good price.
Jeff - Madison, OH
Arthur diagnosed and resolved the issue in a timely manner.
Cory - Madison, OH
Would recommend. Honest and upfront with problems and solutions.
MATT - Madison, OH
CHERLY - Madison, OH
Great service thank you
Great service and technicians
dave - Madison, OH
Very patient !!!!
DON - Madison, OH
He called me before he came for the appointment, which was important cuz we have two dogs that would get in the way. So we had them in the room with us. So I was doing something in the house and I suffer from seizures and blackouts and I had a blackout and we had the air conditioning on in the bedrooms so my wife and dogs were in there, I was in another part of the house that did not have the air conditioning so when I blacked out nobody knew. The gentleman, from what I was told, knocked on the door several times yelled several times called my phone a few times, with no response. It was about 9:15 and my wife came out of the bedroom thinking that the repairman should be here by now so she came out looking, found me on the floor and then heard our repairman yelling at the back door so she let him in and then proceeded to wake me up and then everything preceded. He could have left and then we would have had to make another appointment and things could have been much worse. But due to the patience of our repairmen things went smoothly. We have had dealings with our repairman before he has a bad back, I have a bad back and he remembered that and when I saw him I remember that as well. I give him two thumbs up!
ALBERT - Madison, OH
I really had a problem. Could not have someone her until a week later. Threw out most of my food. The meat was starting to thaw. Bought styrofoam and ice, not cold enough. I suggest make an exception regarding the problem. Tech. could have ordered the part when he saw the problem. We did tell the scheduling dept that the ice was building up on the bottom (freezer) and then becoming warm. Thank you
Response from Fred's Appliance Service:
Hi Albert, Thank you for taking the time to submit your review! Unfortunately, we are in the midst of our busy summer season so our schedules are booked out further than we would prefer. Repairing a unit on the first trip is always our priority! We carry a truck stock of the most commonly used parts and we review every single job before the appointment to see if there is an obvious part needed so we can make sure the technician will have that. We apologize this wasn't able to happen for your unit as there are a variety of things that can cause that issue you described. Thank you, The Fred's Team
RODGER - Madison, OH
ROY - Madison, OH
Good neat job
CHAD - Madison, OH
JULIE - Madison, OH
Friendly and professional
NONA - Madison, OH
Your service technician was very knowledgeable and friendly.
BOB - Madison, OH
RON - Madison, OH
Great service, price was on the expensive side for not needing any parts.
Response from Fred's Appliance Service:
Hi Ron, Thank you for taking the time to submit your feedback; we appreciate it! We frequently evaluate our pricing to ensure that it aligns with the industry based on the quality of service that we provide. I will be sure to share your review during the next evaluation. We are happy to hear that Art was able to get you all taken care of! Have a week! The Fred's Team
STEVE - Madison, OH
Did a good job
Neena - Madison, OH
The technition was wonderful. He was polite, neat, and very respectful. He explained the whole process as he was working. I am very pleased.
Response from Fred's Appliance Service:
Hi Janet, Thank you for taking the time to submit your review. We are glad to hear that your technician was friendly and considerate of home while taking the time to explain the process as he repaired your unit! Have a great weekend! The Fred's Team
Great Service from our tech Jeff
BILL - Madison, OH
They were fast and friendly
very good --freindly service
CHARLES - Madison, OH
Very knowledgeable about the problem and how to repair it.
RANGE WHIRLPOOL WFG505M0BS0 Replaced control. Op test good
DRYER WHIRLPOOL 110.76702693 767 "Installed listed parts Used blower wheel from truck stock Ran test cycle OP TEST OK ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), 1 SHIPPING (SHIPPING AND HANDLING), and 1 WP694089 (WHEEL-BLOWER24.73) from stock"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 The one LED light in the freezer will cut on and off. Along with the three LED lights in the false ceiling to the right of the fridge and the two LED lights that are mounted in the icemaker assembly. ; ordrng 1 W11205083 (FREZOR LED) and 2 W11205083 (LED ICEMAKER LIGHTS)s and 3 W11239944 (LED FALSE CEILING LIGHTS)s
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28" vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator; used 1 TJAF1200, 1 W10890099, 1 W10890117, 1 W10890131, 1 W10890290, 1 W10891056, and 1 W10899126 from stock"
DISHWASHER WHIRLPOOL WDF540PADB1 Found pistachio nut in drain pump causing issue. Removed obstruction
DRYER WHIRLPOOL 110.76702693 767 "Cc of smell Found unit able to run for 15 min then shuts off smell coming from motor Needs motor replaced ; ordrng 1 279827 (motor!dryer13161), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE WHIRLPOOL WEE745H0FS1 Found temp off by 25 deg. Recalibrated oven temp plus 25 deg and retested unit coming up to temp. Op test good
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc fridge freezer led lights intermittently workingFound lights in freezer and top lights in ff not workingRemoved freezer light and freed connector from foam, all lights started workingOP TEST OK"
DRYER WHIRLPOOL WED4616FW0 Found blower area packed full of lint restricting air flow. Took apart and cleaned. Op test good
RANGE WHIRLPOOL WFG505M0BS0 Buzzing coming from control. Needs control. Reschedule at customer request. ; ordrng 1 WPW10556710 (cntrl-elec)
RANGE FRIGIDAIRE 790.9415931 Replaced control. Used previous overlay. Op test good. Cycled oven at 350 Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Found evap only partially frosted over (see pic). Process tube on compressor twisted and not useable. Needs evap,compressor and drier filter. Extra time. Cfc tech. ; ordrng 1 W11209866 (COMPRESSOR ) and 1 WPW10313899 (evaporator)"
RANGE FRIGIDAIRE 790.9415931 "Customer heard a poped the oven turned off I check the heating element tested good just needs control; ordrng 1 316630003 (controller), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL 110.76702693 767 Cc of smell when unit is running Ran cycle with vent disconnected No smell Reconnected vent ran test No smell OP TEST OK
DISHWASHER FRIGIDAIRE FFBD2408NS8C "Customer complaint that unit is not draining, drain pump is working, drain hose is clear, unit needs new control; ordrng 1 5304506728 (board 96.90), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL 110.76702693 767 Found nail in blower housing causing motor to stall. Removed obstruction. Replaced drum rollers and belt supplied by customer. Op test good
DISHWASHER FRIGIDAIRE FFBD2408NS8C "Customer complaint that unit is not draining, found unit filled with water, pressed cancel button, unit drained, started normal wash cycle, unit filled and began washing, cancelled cycle, unit drained , repeated several times with same results, unit is operating as designed"
WASHER MAYTAG MVWX655DW1 Installed listed partsRan auto test OP TEST OK
DRYER GAS MAYTAG HYG3658AWW The unit venting is plugged I recommend for him to clean or replaced the vent
REFRIGERATOR FRIGIDAIRE FRT17G4BW0 "Replaced shelf parts. Op test good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL NED4655EW1 Found issue is with customer power. After unit started and ran I stopped it and it would not restart.. putting my meter leads across hot wire and neutral wire getting 116.volts. When i attempt to start it it drops to 20 volts. Advised customer he needs a electrician to provide correct power to unit
REFRIGERATOR FRIGIDAIRE FPUI1888LR2 The Plug it in the freezer was not plugged in so the fan and the lights were not receiving power I plugged the harness back in unit tested good
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced bd. No good. All though it is much better It still is not right. Found freezer led was foamed in and it sometimes causes a loose connections at the freezer led which is in series with the fresh food lights in the top panel. Removed led. Freed wires to led. All good now.
RANGE WHIRLPOOL WFC310S0EW1 Replaced passive hinge. Op test good
REFRIGERATOR MAYTAG M0RXEMMWB00 "Replaced evap fan motor and blade. Cleared ice from air tower and drain line. Op test good. ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER MAYTAG MGDC300XW1 Found blower wheel broken. Needs blower wheel and motorCustomer does not want repaired. Tax exempt on file
REFRIGERATOR MAYTAG M0RXEMMWB00 "Found unit needs a evap fan motor and blade. Also needs ice cleared from drain ordrng 1 WP2163777 (blade-fan) and 1 WP2315539 (motor-evap), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR FRIGIDAIRE FRT17G4BW0 "Found unit needs shelf that holds veg bin. Ordrng 1 240372404 (frame) and 1 240530601 (track) and 1 240530701 (support,meat pan), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Cc no ice from ice makerFound no ice in ice binCould not get ice maker to manually cycleWater chute and water inlet tube clogged with iceSteamed fill tube clearReplaced ice maker with truck stockOP TEST OK ; used 1 W10882923 (ICE MAKER ASSY) from stock
RANGE WHIRLPOOL WFC310S0EW1 Replaced both hinges. Door is sprung to heavy. Please order passive hinge I installed 2spring hinges ; ordrng 1 WPW10299227 (hinge-door)
WASHER MAYTAG MVWX655DW1 Cc that unit won’t start Found unit plugged in Tried to get unit to run a drain And spin no good Tried to get unit to run auto test could not get unit to start test Found 1mega ohm on drain pump Found in normal cycle unit does not let water enter Needs water valve control and drain pump ; ordrng 1 W10876600 (drain pump) and 1 W11116592 (cntrl-elec) and 1 W11127357 (housing)
DRYER HOTPOINT NBXR453EV0WW Found motor froze solid. Needs motor and front bearing kit. Unit not worth repairing. Cust does not want repaired
DISHWASHER GE GDF520PGD1WW The unit tested good good for me I tuned the unit on and off about 20x op tested good. Cust told me the landlord called the office and gave them there cc info
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found light flickering. Needs led bd ; ordrng 1 W10830288 (cntrl-elec)