Appliance Repair in Maple Heights, Ohio
for Maple Heights, OH
MELVA - Maple Heights, OH
Great service, technician was very friendly and informative!
Marilyn - Maple Heights, OH
the repairman gave me great service and helpful hints
ROSEMARY - Maple Heights, OH
BEVERLY - Maple Heights, OH
Apparently my mom fell right as the repairman appeared at the door. She scooted to the landing to stand up, since she has bad knees and couldn’t stand on her own. He was so good to her and wanted to make sure she didn’t need to go to the hospital or did a family member need to be called. My mother doesn’t compliment people often but she talked none stop what a nice man he was and concerning.
Response from Fred's Appliance Service:
Beverly, Thank you for taking the time to submit your feedback! We are so sorry to hear that your mother fell; we truly hope she is doing well. All of our technicians are great people with big hearts and I think this story proves that! Again, we are wishing your mother the best and a speedy recovery if needed! Have a great week! The Fred's Team
DL - Maple Heights, OH
JGBP29DEM1WW GE RANGE Customer complaint that oven is not heating, confirmed, found ignitor not glowing, ignitor is recieving 120vac, installed new ignitor, op test good ; used 1 4342528 (IGNITOR)
WOC54EC7AS00 WHIRLPOOL MICROWAVE Installed screws and grommets, op test good ; Job Cmpltd
MVWC415EW1 maytag washer Customer complaint washer not filling to top, ran diagnostics found f5e1 lid switch fault, f0e2 over suds detected f7e6 motor fault, service tested unit, all components operational, calibrated unit, started normal wash cycle, unit started to fill then led switched to done, restarted cycle unit drained then started heavy agitation in sensing, pressure hose clear, unit needs new control
WFW9550WW00 WHIRLPOOL WASHER Replaced the dispenser motor. Optest ok.; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.