Appliance Repair in Maple Heights, Ohio
for Maple Heights, OH
Dan 9/16 confident, professional technician
DEBORAH - Maple Heights, OH
Professional from the start. Entter home with bottles covering shoes A+ Explained "I'll do my best but sometimes that doesn't even work" . Throughout process explanation was given along with any questions I may have asked. On time, minimal amount of my afternoon used on this project. Go Fred's!! I will recommend and add you to my list of "professional service" Thank you again
DAWN - Maple Heights, OH
MEDX6STBW WHIRLPOOL DRYER The unit was not rotating I found the thermal fuse in the back blown replaced with truck stock unit tested good; used 1 WP3392519 (THERMAL FUSE) from stock, Job Cmpltd
AFI2539ERM02 AMANA REFRIGERATOR The ice bin frozen in place after I remove the ice bin the unit tested good; Job Cmpltd
AMANA REFRIGERATOR AFI2539ERM00 Ff 55, frz0, comp and fans running, no air flow to ff, ran diognastics, thermistors good, tested fans and damper, damper not moving, reset connections, tested again, damper opened, good airflow, op test ok; Job Cmpltd,
WTW5000DW WHIRLPOOL WASHER The unit had a suds code. The sound is coming form the plumming not e washer unit op tested good ; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Job well done. My new fridge/freezer had a defective door. The technician quickly identified the problem (showed me) and ordered the door. I admit the door seemed to take forever to arrive but that was the manufacturer's issue. Scheduling the door's replacement was a breeze (the dispatcher was so nice) and you're given a link to track the technician's progress in real time (and it actually works!). You get a call right before your appointment. The technician, Paul, is polite, speedy, and knowledgeable. Overall, a positive experience dealing with an unexpected issue. I'd use them again.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.