Appliance Repair in Maple Heights, Ohio
for Maple Heights, OH
Laytona - Maple Heights, OH
Response from Fred's Appliance Service:
Hello Latonya! Thank you for providing feedback. We will be contacting you shortly to find out what went wrong. We will be sure to make it right! -The Fred's Team.
Donna - Maple Heights, OH
Great service man who explained everything
VERONICA - Maple Heights, OH
The service man was very informative and was very nice and pleasant.
MELVA - Maple Heights, OH
Great service, technician was very friendly and informative!
Marilyn - Maple Heights, OH
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer complaint ice dispenser wasn’t working, confirmed auger moving but ice not ejecting, removed ice bin and found ice frozen to teeth on auger where bin connects, asked customer if the door had been left open, customer said there are toddlers and ice is not used everyday, advised customer to dispense ice everyday so it does not melt together from getting items from freezer, customer has a plastic shelf looking thing that is broken but unsure where it would go in the unit, could not find this shelf anywhere in user guide nor marcone or searsPD, part number did not show any results either, w11103399 and w11103398"
WASHER WHIRLPOOL WTW5500XW0 "Went to test washer, this time multiple trouble codes, found the gear case had failed and took out the shifter, and control board. Cost to repair is more than replacement. Customer will not be repairing the washer, will be replacing it."
WASHER WHIRLPOOL WTW5000DW1 Replaced the capacitor. Started a agitate and a spin on a manual test. Optest ok.
DRYER MAYTAG MEDX655DW1 "CC that the sanitize cycle, clothes come out damp. Customer has foil style vent advised the customer that it’s a potential fire hazard to replace with a semi rigid or rigid vent.found the l2 and neutral wires were reversed. Corrected the wires. turned the sanitize cycle on, heating. Optest ok."
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.