Appliance Repair in Maple Heights, Ohio

Local Reviews
for Maple Heights, OH

Fred's Appliance Service Rated 4.7 out of 5 stars based on 61 customer reviews
Map of Maple Heights, OH

Corina




Review of Fred's Appliance Service

She did a wonderful job, thank you

5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Maple Heights, OH

Appreciate the advice




Review of Fred's Appliance Service

The service tech Dan was professional & friendly. He checked out my problem from the water filter (that’s replaced every 3 months) to the water line in the basement. I thought it was the water valve where the water dispenses bc that’s where I see the problem. I had taken the filter out & put it back in before but it didn’t register that filter was be the actual problem. ☝️I didn’t tell Dan another appliance company had previously came out to check my same problem but I was told it my valve that was sticking. That tech nvr checked my filter or water line. He ordered a valve & mother board 😳. I waited over a month to be told they are waiting they are waiting for parts. Don’t ever call Shunemans. They are horrible. Sorry. From the time I scheduled with Fred’s and checked reviews I God was watching over me on this. The other ppl was canceled before knowing about Fred’s. Dan told me my problem wasn’t my valve it was my filter. It is clogging. He filled I don’t how many glasses of water with & w/o the filter and he explained how they can clog with a tiny piece of coal. Then I had a upper shelf one side refrigerator freezing problem and he said my freezer is probably too full which it was/is that’s keeping the air from circulating some. Makes sense. I still hv some clearing to do. Bottom line Dan could’ve tore into my refrigerator like the other ppl planned to one day do for the money and caused me even more unnecessary problems but he didn’t and just told me the simple truth and that’s exactly what it was. A clogged filter but had II had two in row though. Pure water filters. Next one I’m getting in touch with them. $50, heck yea. I would recommend Fred’s to anyone. Thank you Dan!! 😊😊😊 I had completed this before but my charge ran out at the end & it cut right before I was finished & it made me mad.

4-star overall rating
Overall Experience 4 / 5
4-star rating
Quality
4-star rating
Price
4-star rating
Convenience
Map of Maple Heights, OH

Renee




Review of Fred's Appliance Service

5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Maple Heights, OH

Service was very brief




Review of Fred's Appliance Service

Technician was professional

3-star overall rating
Overall Experience 3 / 5
3-star rating
Quality
1-star rating
Price
3-star rating
Convenience
Map of Maple Heights, OH

Very nice guy




Review of Fred's Appliance Service

5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer complaint t(at unit makes too much ice, bail arm is mounted properly, unit needs new ice maker. ordrng 1 WPW10300022"

Near Hillgrove Ave, Maple Heights, OH 44137
Corey L.

Corey L.

REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Found coverage though entitlement 24 month rac, Customer complaint fridge not cooling well and there’s a gap in door, confirmed, found both doors sagging due to upper bracket bent, right leveler bent over, ordering bracket and missing washers; ordrng 1 2166043 (shim) and 2 489341 (washer)s and 1 WP2166037 (hinge-door) and 1 WP487576 (washer) and 1 WPW10142530 (roller-cab)"

Near South Blvd, Maple Heights, OH 44137
Corina B.

Corina B.

WASHER CROSLEY CAW42114GW2 CC that the washer is not turning on. Found the outlet is tripped. Advised cust to replace the gfi outlet with a non gfi outlet. Optest ok

Near South Blvd, Maple Heights, OH 44137
Corina B.

Corina B.

RANGE WHIRLPOOL WGG745S0FS02 The ui is the wrong color. Re ordered. Brought the wrong one back.; ordrng 1 W10879587 (swtch-memb)

Near Tokay Ave, Maple Heights, OH 44137

Schedule Service Online

If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Fred’s Appliance for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.

What We Service

Customer Financing

We offer 6 month financing for any repair cost that is $99 or more. Each customer is subject to credit approval from Paypal.

Not sure if you will qualify?

Apply for Financing

About Your Appointment

APPLIANCE REPAIR COST

Our service call and diagnosis fee is $89.95 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00

COST BREAKDOWN

What goes into the cost of our service call and diagnostics?

VANS

The purchase and maintenance of each technician’s van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

Includes the Three Week Course at our Academy, but also continuing education throughout the technician’s career.

MOBILE TECHNOLOGY

Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

OFFICE BUILDING

Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.

TECHNICIAN INFO

Our office will send an email the day before your appointment providing the technician’s picture and name. We are guests in your home and we want to ensure you know who we are sending.

The email will also contain a link to confirm your appointment, making the process quick and easy!

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!

YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Fred’s Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Parts Warranty
90 Days Labor (on installed parts)
30 Days on Service Call

When you deal with Fred’s, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

Best in region awarded to Fred’s Appliance Service from Lowes 2019

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