Appliance Repair in Maple Heights, Ohio
for Maple Heights, OH
Kerma - Maple Heights, OH
Corina was very professional and polite. Very knowledgeable
Melva - Maple Heights, OH
Laytona - Maple Heights, OH
Response from Fred's Appliance Service:
Hello Latonya! Thank you for providing feedback. We will be contacting you shortly to find out what went wrong. We will be sure to make it right! -The Fred's Team.
Donna - Maple Heights, OH
Great service man who explained everything
VERONICA - Maple Heights, OH
The service man was very informative and was very nice and pleasant.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Customer complaint that unit is not dispensing ice, unit dispenses both cubed and crushed ice, auger motor is working, solenoid is working, unit is operating as designed"
REFRIGERATOR MAYTAG MFD2561HES "CC that there is water leaking. The floor has a hole in it, took pic. Pulled unit out with floor pads. Found the supply line had a crack in input. Advised cust to replace the supply line with a copper or braided flex line. Left water mat for when they replace the supply line. Optest ok."
DISHWASHER WHIRLPOOL DU1030XTXS0 "Customer complaint dishwasher not draining, found tub with standing water, noticed the house is under renovation and asked if there was a new garbage disposal installed recently, yes, explained the knock out, customer checked, knockout tab was not removed, customer knocked out tab and reinstalled drain tube, started drain pump, unit drained out water, op test good"
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "CC that the ice jams up when dispensing. Dispense the ice on cube and crushed, dispensing correctly. Checked the bin, cubes are good. Checked the door flap, good. Checked the water, good pressure. Advised cust to empty the ice bin every 2 weeks to get fresh ice. Cust wants me to order parts that are not needed. I told the cust we are not allowed to order parts if the machine is working correctly. Cust does not want me to return if there is an issue with the ice maker. Optest ok."
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.