Appliance Repair in Maple Heights, Ohio
for Maple Heights, OH
Great Service great attitude Corrine is a wonderful attribute to your company
Melva - Maple Heights, OH
Personable ... asked what my problem was and continued to test check and made sure all was taken care before her departure
Michelle - Maple Heights, OH
Diana - Maple Heights, OH
You should require your employees to wear face mask when entering customers home. The reason they are in and out many homes during the day and people have the virus and don’t even know it
Response from Fred's Appliance Service:
Howdy Diana! Thanks so much for dropping our team a line. We're sorry our technician did not use PPE. I can assure you that all technicians have been equipped with PPE including masks. We will be discussing your specific service event with Corey. In the event you use our service again in the near future, please request that our technicians wear PPE before entering your home. Thank you again, and have a great evening!
Serena - Maple Heights, OH
Great job very Pleasant
Stephanie - Maple Heights, OH
The service and experience was expedient, excellent and very thorough Thanks Joe
RANGE KENMORE 790.7136271 "Installed new igniter, op test good"
WASHER WHIRLPOOL WFW9550WW00 "CC that the unit did not spin. Ran diagF21 long drain. Checked drain pump, clear. Started a rinse and spin with towels. Towels came out damp. Optest ok."
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Cc of no cool Unit is a r600No frost pattern Spoke to BJ Checked over lock ring connection with soapy water could not see anything Needs compressor and evap Will need lock ring tech and a r600 tech on return visit ; ordrng 1 W11368877 (Evap) and 1 W11370574 (Compressor)
REFRIGERATOR MAYTAG MSS25N4MKZ00 "Customer complaint fridge making a noise, confirmed found clay noise suppressor not installed to high side line and laying under fan as fan spun it tapped plastic moisture cover over putty, reinstalled to line, op test good"
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.