Appliance Repair in Maple Heights, Ohio
for Maple Heights, OH
Yvette - Maple Heights, OH
She did a wonderful job, thank you
Appreciate the advice
Cassandra - Maple Heights, OH
The service tech Dan was professional & friendly. He checked out my problem from the water filter (that’s replaced every 3 months) to the water line in the basement. I thought it was the water valve where the water dispenses bc that’s where I see the problem. I had taken the filter out & put it back in before but it didn’t register that filter was be the actual problem. ☝️I didn’t tell Dan another appliance company had previously came out to check my same problem but I was told it my valve that was sticking. That tech nvr checked my filter or water line. He ordered a valve & mother board 😳. I waited over a month to be told they are waiting they are waiting for parts. Don’t ever call Shunemans. They are horrible. Sorry. From the time I scheduled with Fred’s and checked reviews I God was watching over me on this. The other ppl was canceled before knowing about Fred’s. Dan told me my problem wasn’t my valve it was my filter. It is clogging. He filled I don’t how many glasses of water with & w/o the filter and he explained how they can clog with a tiny piece of coal. Then I had a upper shelf one side refrigerator freezing problem and he said my freezer is probably too full which it was/is that’s keeping the air from circulating some. Makes sense. I still hv some clearing to do. Bottom line Dan could’ve tore into my refrigerator like the other ppl planned to one day do for the money and caused me even more unnecessary problems but he didn’t and just told me the simple truth and that’s exactly what it was. A clogged filter but had II had two in row though. Pure water filters. Next one I’m getting in touch with them. $50, heck yea. I would recommend Fred’s to anyone. Thank you Dan!! 😊😊😊 I had completed this before but my charge ran out at the end & it cut right before I was finished & it made me mad.
Renee - Maple Heights, OH
Service was very brief
Keyana - Maple Heights, OH
Technician was professional
Very nice guy
Scott - Maple Heights, OH
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer complaint t(at unit makes too much ice, bail arm is mounted properly, unit needs new ice maker. ordrng 1 WPW10300022"
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Found coverage though entitlement 24 month rac, Customer complaint fridge not cooling well and there’s a gap in door, confirmed, found both doors sagging due to upper bracket bent, right leveler bent over, ordering bracket and missing washers; ordrng 1 2166043 (shim) and 2 489341 (washer)s and 1 WP2166037 (hinge-door) and 1 WP487576 (washer) and 1 WPW10142530 (roller-cab)"
WASHER CROSLEY CAW42114GW2 CC that the washer is not turning on. Found the outlet is tripped. Advised cust to replace the gfi outlet with a non gfi outlet. Optest ok
RANGE WHIRLPOOL WGG745S0FS02 The ui is the wrong color. Re ordered. Brought the wrong one back.; ordrng 1 W10879587 (swtch-memb)
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.