Appliance Repair in Maple Heights, Ohio
for Maple Heights, OH
Mrs. Marilyn K Haynes
Marilyn - Maple Heights, OH
Professional service, Social distance and mask coverings worn. Efficiency, and clean up after. A review of services provided, verbally and physically.
Paulette - Maple Heights, OH
leveled the washing machine.
Fannie - Maple Heights, OH
The washer is still not working right only difference is it will fill up at one time but hood still won’t lock until cycle starts
Response from Fred's Appliance Service:
Hi Fannie! Thanks for sharing your experience with us. We apologize that your washer issues are still not resolved after the technician replaced the lock. One of our team members will be reaching you to you shortly to follow up. If you would like we would be more than happy to send the technician back to your home or we can send a different technician for a second set of eyes. In the meantime should you have any questions please let us know so we can get you taken care of. Thanks! -The Fred's Team
Melva - Maple Heights, OH
Great service...customer ftiendly
Rue - Maple Heights, OH
Good Service, glad to see Jason to resolve problem with refrigerator. Jason answered my questions.
RANGE WHIRLPOOL RF315PXGQ0 "Installed new control, op test good"
WASHER MAYTAG MVWX700XW1 "Cc unit not washing or advancing cycles. Ran diagnostics, found codes f5e1 for lid lock fault, f7e1 for basket speed fault and f7e7 for motor unable to reach target rpm. Ran auto test, at end of cycle, lid unlocked while basket still spinning. Replaced lid lock and shift actuator using truck stock parts. Reran auto test, all functions passed. Op test good.; used 1 WPW10006355 (Shift actuator), and 1 W10404050 (Lid latch) from stock"
WASHER MAYTAG MVWC465HW "Replaced drain pump. Still making noise when spin. Found stripped cam. Replaced from t/s. Tested. Good. Ran calibration, good. Op test ok; used 1 W10721967 (PULLEY) from stock"
WASHER WHIRLPOOL MVW7230HW0 CC that the clothes come out wrinkled and twisted. Ran diag f0e5 Off Balance Load. Ran calibration. Advised customer to wrap laundry around agitator to make sure load is balanced. Showed husband proper way to load washer. Optest ok
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.