Appliance Repair in Maple Heights, Ohio
for Maple Heights, OH
Muneerah - Maple Heights, OH
Professional, prompt, and fast
Francis - Maple Heights, OH
Fred's appliance kept us informed as to when the service tech was due, so we did not have to wait all day for him. Brian, our service tech was very nice and respectful. He showed me the problem and what he did to fix it.
Kerma - Maple Heights, OH
Corina was very professional and polite. Very knowledgeable
Melva - Maple Heights, OH
Laytona - Maple Heights, OH
Response from Fred's Appliance Service:
Hello Latonya! Thank you for providing feedback. We will be contacting you shortly to find out what went wrong. We will be sure to make it right! -The Fred's Team.
DISHWASHER AMANA ADB1400AGW1 "Ran diagnostic cycle to test wash/drain and heating. Found loose connection at heater terminal from P3 control connector. Made sure all connections in properly, ran test again, dishwasher is cycling/heating properly. Set down mitigation mat. Note:The model/serial tag was removed by the installers. The control and diagnostics match the model entered in to system, and the dishwasher is registered with Whirlpool."
REFRIGERATOR FRIGIDAIRE FFUS2613LS4 Found drain had blocked up. Defrosted drain and installed loop from heater. Ice maker (cubed ice) is working properly. Set down mitigation mat.
WASHER WHIRLPOOL WTW8500DC0 "Installed new user interface and control, op test good"
WASHER WHIRLPOOL WTW8500DC0 "Customer complaint that control panel is not working, confirmed, unit needs new user interface and control ; ordrng 1 W10812418 (cntrl-elec) and 1 W10838672 (console)"
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.