Appliance Repair in Middleburg Heights, Ohio
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Local Reviews
for Middleburg Heights, OH
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Brian - Middleburg Heights, OH
Wonderful job done by tech
Great Service but price for service too high!
Michelle - Middleburg Heights, OH
Although the technician was great, I did find the service call price and the flat labor hour that was charge to be a bit outrageous. It was a $48.00 belt that broke and it cost me $325 to fix. I can understand a service call charge but once the customer gives you the go ahead to fix the issue, that should not apply.
Response from Fred's Appliance Service:
Hi Michelle, Thank you for sharing your experience with us! We have certainly considered a model that removes the service charge if a customer chooses to move forward with the repair. However, that would only cause inflation of labor and/or parts. We find that our model is the most honest. We are able to quote you exactly what the repair will be before we move forward by using a flat rate labor guide. Additionally, by separating the charges, you know exactly what you are paying for. We are so happy to hear your unit is up and running again! Have a great holiday weekend, The Fred's Team
Monogram Refrigerator Repair
Candace - Middleburg Heights, OH
I don’t think the technician encounters my brand of refrigerator often or at all, and there was a bit of a learning curve, but technician was professional, patient and took his time with repair. Refrigerator is back up and running much to my delight.
Fine
Rita - Middleburg Heights, OH
Don’t take customers dissatisfaction personally. A little bit of an angry tone when questioned about something that was not quite resolved. It was not a personal attack whatsoever, so technician should not be angry with customers questions.
Response from Fred's Appliance Service:
Hi Rita, Thank you for submitting your review! We are sorry to hear that we did not provide you with 5 star service. If you are still having a problem with your unit, we would appreciate the opportunity to take another look. Please give us a call at 1-888-45-FREDS and we will be happy to send another technician out to get you all squared away! Thanks! The Fred's Team
Great service
Marilyn - Middleburg Heights, OH
I was impressed with the service person that came to fix my KitchenAid Dishwasher. He s very knowledgeable and did his job in a timely manner. I won't hesitate to recommend Fred's to any of my friends. He was so nice that when I asked a question about my brand new GE Stove with the one burner that doesn't seem to be working and instead of blowing me off he said to make a call to Lowes and schedule another appointment.
Great Technician, Fair price
Tom - Middleburg Heights, OH
Mac was an awesome tech, courteous, on time, explained everything well . Fred's does a great job keeping the client informed on where the tech is in their schedule.
Good service
Rita - Middleburg Heights, OH
Technician admitted there wasn’t much he could do for our problem on the kitchen range simmer function which blows out whenever the oven is turned on or the thermostat adjusts when cooking. He said he will get back to me after contacting someone about this. Haven’t heard anything now after 48 hours.
Response from Fred's Appliance Service:
Hi Rita, Thank you for your review! The technician stated that you may have an issue with the gas supply line and recommends having that looked at. If you are having additional issues, we will be happy to come take another look! Someone from our office will be calling you to discuss. Have a great weekend! The Fred's Team
Great service
Rita - Middleburg Heights, OH
Very helpfully and respectful young man
Great service
John - Middleburg Heights, OH
Jaybird49
John - Middleburg Heights, OH
Very good
Fast, friendly, competent, knowledgeable service.
Neil - Middleburg Heights, OH
Mac was a great guy and answered every question without stopping work. His suggestions and repairs were "right on." I would recommend him personally and Fred's without reservation or hesitation. I would go to them again. Service was warranty, so cost was covered.
Great service, super helpful technician!
Rita - Middleburg Heights, OH
Timely scheduling and very professional technician.
washing machine
Carl - Middleburg Heights, OH
Laura
Laura - Middleburg Heights, OH
Great service with repairing our refrigerator.
Laura - Middleburg Heights, OH
Mac G was great. He was friendly and informative as to what was wrong with our fridge and how the new parts would fix it. Mac G was the most friendly and knowledgeable technician that we have probably ever had for any repair.
Awesome service
Natalie - Middleburg Heights, OH
Would definitely recommend to others. Great service
Great service
Melissa - Middleburg Heights, OH
Corey was courteous and fixed my issue quickly!
Helpful and knowledgeable Great service
Robert - Middleburg Heights, OH
Every question we asked him he knew the answer. Super great guy. An asset to Fred's
Very pleased!
MARY LEE - Middleburg Heights, OH
Great Service
Susan - Middleburg Heights, OH
Very prompt and professional service!
Mark
Mark - Middleburg Heights, OH
Corina was great
Mark
Mark - Middleburg Heights, OH
Great service
Delia
Delia - Middleburg Heights, OH
The repair man was very nice and efficient.
Fast, Clean, Friendly and Awesome service.
FRANCES - Middleburg Heights, OH
I would diffidently service my appliances again. Thanks
Wonderful
Theresa - Middleburg Heights, OH
I have a warranty however service Guy was very nice and pleasant and walked you through the process
Corey L.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer wobbly and sounds out of balance, confirmed found out of balance error f0e5, cleared, found drive hub W10528947 striped, quoted to replace today, customer does not want repair at this time"
Nicholas F.
WASHER WHIRLPOOL WTW8500DC2 "Cc of f6e3 error code.confirmed.fid test 1 control is getting correct power.ui is getting correct power wire harness has continuity.error code still flashing.unit needs new control.Customer does not want repair at this time;ordrng 1 W10812418 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Nicholas F.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Refrigerator was off on arrival.compressor,condenser fan and evaporator fan are all running.ran diagnostic test 4 frost pattern improved unit is operating as designed give it 24 to 48 hours to return to normal temps.collcted 102.55 Src"
Corey L.
FREEZER FRIGIDAIRE FFU17FC4AW3 "Customer complaint freezer not freezing, confirmed unit was room temp plugged in, fans running compressor not running, compressor was pretty warm, jump started compressor, compressor is seized, unit needs new compressor 5304511982 , WPW10143759, customer does not want repair at this time ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer complaint water is dispensing slowly since filter was replaced not it doesn’t work at all, confirmed, found filter not all the way pushed into housing, pushed in filter and water pressure is good from dispenser"
Nicholas F.
WASHER MAYTAG MVWX655DW1 "Cc washer is not turning on.confirmed.control is receiving 120 volts.drain pump is humming.ui does not work.unit needs new control and drain pump.installed new control and drain pump.ran factory calibration.op test good taking core for return ; used 1 W10876600 (PUMP-WATER), and 1 W11116592 (MUST RETURN**CORE*CNTRL-ELEC) from stock"
Nicholas F.
REFRIGERATOR KITCHENAID KBFN402EPA02 Cc Mullen fell off.installed mullen op test good
David R.
REFRIGERATOR KENMORE 106.749694 "Cc of ice maker not working right and leaking at bottom of fridge. Drain pan was cracked, customer already had the newer style one he order just never put in. Put it in. Found a ball of ice behind icemaker, double filling and leaking behind. Steamed out and replaced icemaker from t/s. Op test ok.; used 1 4317943 (ICEMAKER 123.59) from stock"
David R.
DRYER KENMORE 110.768861 Replaced element. Tested. Heated and cycled. Op test ok
Jeff M.
WASHER MAYTAG MVWC565FW1 Installed new part unit op tested good
David R.
DRYER KENMORE 110.768861 "Cc of no heat. Found heating element open. Will need element.; ordrng 1 WP4391960 (element 49.85), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER MAYTAG MVWC565FW1 Main control is receiving power the green LED light is not on needs a new control board; ordrng 1 W11162438 (CONTROL )
David R.
OTR MICROWAVE WHIRLPOOL WMH32519HZ3 "Replaced all parts, tested, unit heated up, light working. Op test ok."
Corina B.
DRYER WHIRLPOOL WGD4815EW2 "Cust showed cust showed pop, sent pic,sent pic. CC that there is a rattling when running the unit. Replaced the idler pulley and rollers. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Optest ok; used 1 4392067 (DRYER REPAIR KIT) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "CC that the ice maker is not working. Cycled ice maker, kept cycling. Replaced the ice maker from t/s. Cycled ice maker. Optest ok. ; used 1 W10882923 (ICE MAKER ASSY) from stock"
David R.
OTR MICROWAVE WHIRLPOOL WMH32519HZ3 "Not all parts are here that are needed. Customer called and explained to warranty that she tried to replace the bulb while the microwave was on, the bulb broke inside the receptacle and also she neared sparking and the microwave display will not turn on anymore. Checked and correct voltage at outlet. Changed thermal fuse and unit still not coming on. Smelled electrical burning but no marks. Ordering controls, panel, filter board, fuse; ordrng 1 W10138793 (fuse) and 1 W11184551 (PANEL) and 1 W11333816 (CONTROL) and 1 W11342846 (CONTROL) and 1 WPW10531156 (filter), used 1 W10138793 (FUSE, MICROWAVE) from stock"
David R.
RANGE JENN-AIR JJW2430WS02 "F8 low fan speed. Error code comes on right after you start unit in able/broil cycle. Customer paid for SVC and Part. Does not want us to return at this time. Customer will put in themself if not will call us. Ordering fan.; ordrng 1 WPW10273667 (blower 123.40), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Replaced door and nameplate. steamed Gasket. Tested. Op test ok
David R.
REFRIGERATOR WHIRLPOOL SMD22TBW "Cc food is Freezing in bottom drawers of FF, anything that is at the bottom is Freezing.. Fz temp is 2*, top of FF is 40* in drawers at bottom is 38*. Came out last time and unit was unplugged. This time Fz is working and water is Freezing. Customer said they didn’t mess with the dials in the FF, freezing in FF has been going on for a year or so. Defrost is working. Needs control box/thermostat (NLA)**** dD7822406; saved tckt"
David R.
REFRIGERATOR WHIRLPOOL SMD22TBW "Cc that items in the FF crisper drawer were freezing, then the other day noticed that ice was melting and a little warm in Fz. Customer had refrigerator unplugged for a couple hours before I arrived at least 6-8 hours. All fans are working, Evap is getting frost pattern on it, damper is good. All components checking fine now. Defrost kicked on and heater working. As of today unit is working.**** put cup of water is Fz, told customer check over the weekend and if something is off we will be back"
Corey L.
KITCHEN WHIRLPOOL WDT970SAHZ0 "Customer middle spray arm keeps falling off, arm not attached to lock nut for installation, replaced mid arm, op test good"
Dan H.
OTR MICROWAVE WHIRLPOOL WMH32519HW2 "Customer complaint that unit is sparking, heated a glass of water for 1 minute, repeated several times, no sparking observed, unit is heating, unit is operating as designed , found a scratch under rack mount, unit could possibly causing arcing, cleaned and touched up scratch"
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 CC that there is sparks on the right hand side. Found a brake in the cord touching the spring causing the unit to spark and trip the breaker. Will need an electrician. Optest ok.
Corey L.
WASHER WHIRLPOOL MVWC400XW0 "Customer complaint washer was not spinning clothes out, ran diagnostics found f7e5 shifter fault, cleared, tried spin test, unit would not shift to spin, attempted agitation, no movement, basket moves freely and washplate moves with a little effort, when attempting to spin agitator by hand gears slipped and shaft grinder until it caught again, unit needs shifter and gearcase, customer does not want repair, left customer with quote WPW10006355 , W11132267; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DRYER WHIRLPOOL WED9200SQ1 "Replace pulley rollers and belt found pulley melted belt also broke off use repair kit from truck stock,and clean inside machine; used 1 4392067 (DRYER REPAIR KIT) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 "CC that there were sparks and tripped the breaker. Checked the control no, burn marks or burnt wires. Checked the wires underneath, found the terminal block the wires were loose. Tighten the wire connectors. Ran diag no codes. Ran a calibration. Optest ok."
Corina B.
WASHER GE GUD27ESSJ1WW Replaced the speed sensor. Ran a drain and spin. Optest ok.
Corey L.
WASHER GE GUD27ESSJ1WW See CB pvr; saved tckt
Corina B.
WASHER GE GUD27ESSJ1WW Replaced the gearcase. Optest ng. Called t/l Craig. To replace the speed sensor. ; ordrng 1 WL49X20360 (SPEED SENSOR )
Corey L.
WASHER WHIRLPOOL WTW8000BW0 "Customer complaint washer will not wash cannot get one cycle completed, started quick wash, unit filled and could not agitate, found rotor and bolt backed out causing teeth to barely meet shaft and not able to spin tub, remover rotor checked all bolts to stater, tight, teeth look good none missing, used sealtite on rotor bolt, finished quick wash cycle, waited full 28 minute cycle, unit completed cycle, op test good"
Corey L.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer shakes badly and walks, found unit not level with a wooden shim on one foot and installed on a high grade slope to floor drain, leveled unit as best as possible and eliminated the shim, advised installing on an incline will allow machine to move when washer gets unbalanced, unit needs to be on a solid level floor, ran diagnostics, no codes, unit is operating as designed"
Corey L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Replaced control, programmed, op test good"
Corey L.
WASHER WHIRLPOOL WTW8000BW0 "Customer complaint washer didn’t spin clothes out during the quick wash but it’s the first time it was used, found drain hose in standing pipe with a seal ring around sealing drain hose into pipe, removed advised drain hose needs air gap and referred to installation instructions, unit is operating as designed"
Macaulay G.
WASHER WHIRLPOOL MVWX655DW1 Tested washer. Found nothing leaking. Customer does not have proof of purchase. Instructed them to email it in.