Appliance Repair in Middleburg Heights, Ohio
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Local Reviews
for Middleburg Heights, OH
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Rita - Middleburg Heights, OH
Good
Dryer gas leak
Eric - Middleburg Heights, OH
Corey gave a good explanation of what could be the problem and we are checking further based on his advice.
great service by your tech's
Jeff - Middleburg Heights, OH
Very good service
Rita - Middleburg Heights, OH
Not good
Nelly - Middleburg Heights, OH
Not good.... I called in a work order because my icemaker was not working… Fred’s appliance came out and fixed everything except my icemaker… So far they’ve been here three times… Still no ice… Now I have to call back and have them come out for the fourth time ...I think you’re trying to make a career out of my refrigerator
Response from Fred's Appliance Service:
Hi Nelly! Thanks so much for sharing your service experience with us. We're very sorry for the continued troubles. We know how hard it can be to be without your icemaker. We don't like having multiple trips to the home for reoccuring issues. Know that we want to fix your icemaker for you just as much as you do! We promise. We do see the last time we reported to service this unit, we were unable to duplicate your icemaker issue. Intermittent problems also add a whole host of issues with the diagnostic process. We will be sure to pay very close attention on our next visit to get this problem solved for you. Thanks again for sharing your experience! -The Fred's Team
Brian
Brian - Middleburg Heights, OH
Wonderful job done by tech
Great Service but price for service too high!
Michelle - Middleburg Heights, OH
Although the technician was great, I did find the service call price and the flat labor hour that was charge to be a bit outrageous. It was a $48.00 belt that broke and it cost me $325 to fix. I can understand a service call charge but once the customer gives you the go ahead to fix the issue, that should not apply.
Response from Fred's Appliance Service:
Hi Michelle, Thank you for sharing your experience with us! We have certainly considered a model that removes the service charge if a customer chooses to move forward with the repair. However, that would only cause inflation of labor and/or parts. We find that our model is the most honest. We are able to quote you exactly what the repair will be before we move forward by using a flat rate labor guide. Additionally, by separating the charges, you know exactly what you are paying for. We are so happy to hear your unit is up and running again! Have a great holiday weekend, The Fred's Team
Monogram Refrigerator Repair
Candace - Middleburg Heights, OH
I don’t think the technician encounters my brand of refrigerator often or at all, and there was a bit of a learning curve, but technician was professional, patient and took his time with repair. Refrigerator is back up and running much to my delight.
Fine
Rita - Middleburg Heights, OH
Don’t take customers dissatisfaction personally. A little bit of an angry tone when questioned about something that was not quite resolved. It was not a personal attack whatsoever, so technician should not be angry with customers questions.
Response from Fred's Appliance Service:
Hi Rita, Thank you for submitting your review! We are sorry to hear that we did not provide you with 5 star service. If you are still having a problem with your unit, we would appreciate the opportunity to take another look. Please give us a call at 1-888-45-FREDS and we will be happy to send another technician out to get you all squared away! Thanks! The Fred's Team
Great service
Marilyn - Middleburg Heights, OH
I was impressed with the service person that came to fix my KitchenAid Dishwasher. He s very knowledgeable and did his job in a timely manner. I won't hesitate to recommend Fred's to any of my friends. He was so nice that when I asked a question about my brand new GE Stove with the one burner that doesn't seem to be working and instead of blowing me off he said to make a call to Lowes and schedule another appointment.
Great Technician, Fair price
Tom - Middleburg Heights, OH
Mac was an awesome tech, courteous, on time, explained everything well . Fred's does a great job keeping the client informed on where the tech is in their schedule.
Good service
Rita - Middleburg Heights, OH
Technician admitted there wasn’t much he could do for our problem on the kitchen range simmer function which blows out whenever the oven is turned on or the thermostat adjusts when cooking. He said he will get back to me after contacting someone about this. Haven’t heard anything now after 48 hours.
Response from Fred's Appliance Service:
Hi Rita, Thank you for your review! The technician stated that you may have an issue with the gas supply line and recommends having that looked at. If you are having additional issues, we will be happy to come take another look! Someone from our office will be calling you to discuss. Have a great weekend! The Fred's Team
Great service
Rita - Middleburg Heights, OH
Very helpfully and respectful young man
Great service
John - Middleburg Heights, OH
Jaybird49
John - Middleburg Heights, OH
Very good
Fast, friendly, competent, knowledgeable service.
Neil - Middleburg Heights, OH
Mac was a great guy and answered every question without stopping work. His suggestions and repairs were "right on." I would recommend him personally and Fred's without reservation or hesitation. I would go to them again. Service was warranty, so cost was covered.
Great service, super helpful technician!
Rita - Middleburg Heights, OH
Timely scheduling and very professional technician.
washing machine
Carl - Middleburg Heights, OH
Laura
Laura - Middleburg Heights, OH
Great service with repairing our refrigerator.
Laura - Middleburg Heights, OH
Mac G was great. He was friendly and informative as to what was wrong with our fridge and how the new parts would fix it. Mac G was the most friendly and knowledgeable technician that we have probably ever had for any repair.
Awesome service
Natalie - Middleburg Heights, OH
Would definitely recommend to others. Great service
Great service
Melissa - Middleburg Heights, OH
Corey was courteous and fixed my issue quickly!
Helpful and knowledgeable Great service
Robert - Middleburg Heights, OH
Every question we asked him he knew the answer. Super great guy. An asset to Fred's
Very pleased!
MARY LEE - Middleburg Heights, OH
Great Service
Susan - Middleburg Heights, OH
Very prompt and professional service!
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer complaint that unit is freezing food in fresh food section, fresh food section temperature at 41 degrees set to 41 degrees , unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer complaint that unit is not cooling, found evaporator frozen solid, defrost heater and bi metal are good unit needs new control; ordrng 1 W11174836 (cntrl-elec)"
Corey L.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Customer complaint freezer light is not working and deli drawer slides too easily and pops open a little more than the one next to it, found frz light switch stuck up from a small amount of moisture, advised customer to open door from middle, drawer is operating as designed"
Corey L.
DRYER MAYTAG MGDB850BQ0 "Customer complaint dryer over the last several months has taken longer and longer to dry and last night it did not dry at all and smelled rotten eggs like a gas smell, gas is still on, lines and connections good, ran timed dry cycle, flame lit, burner cycled off after about 2 minutes, customer has low profile vent and a very long run more than 20 ft, advised customer to have venting cleaned and maintained annually with such a long run, no gas smells, unit is operating as designed"
Dan H.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Customer complaint that unit is not making ice, fresh food section temperature at 54 degrees , freezer section temperature at 33 degrees, found dye running out of high side line from in cabinet, called whirlpool techline spoke to Adrian, refrigerant leak inside of cabinet cannot be repaired, saved tckt"
Corey L.
REFRIGERATOR AMANA ABB2224BRW00 "Replaced slides, op test good"
David R.
OTR MICROWAVE MAYTAG MMV4206FZ-2 "Cc not heating. Transformer winding giving 120. High side not sending voltage. Will need mag, cap diode. *** customer paid for SVC.*** do not order parts; ordrng 1 W10561770 (capactr-mg) and 1 W10818686 (magnetron) and 1 W11256462 (diode ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Good frost pattern on freezer section evaporator , installed new control and user interface , advised customer to monitor"
Corey L.
REFRIGERATOR AMANA ABB2224BRW00 "Customer complaint freezer is freezing too much there is frost all over, found frost on light switch and rails, temps were 10-15 frz and 39 ff, setting for frz was 2 warmer than recommended, left track is not closing all the way every time, unit needs new slides; ordrng 2 WPW10120018 (slide rail (frz) )s"
Dan H.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Customer complaint of no ice, called whirlpool techline Dustin, suggests replacing user interface and main control at same time with board kit; ordrng 1 W10789393 (cntrl-elec)"
David R.
RANGE FRIGIDAIRE FGEF3058RFA "Cc was cooking and before food was done they opened oven and smoke was coming from inside. Customer said food inside had spilled over, so that could of been the cause of the smoke. Checked sensor, in range. Checked convection fan, good. Bake and broil good. Looked underneath at bake element, clean, nothing. Set oven to 350, let cycle through a couple times, checked temp, 352. Everything checks good as of today."
Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Installed controls, cycled im again, advised customer to allow 72 hrs for ice bin to fill"
Corina B.
WASHER WHIRLPOOL WFW5620HW0 Replaced the console. Brought core back for return. Ran an encoder test. Ran a cycle. Optest ok.
Corina B.
REFRIGERATOR GE PFSS6PKXASS CC that the unit is not cooling. Ff evap has no frost pattern. Will need a new evap. Cust does not want to repair
Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Customer complaint no ice was made, confirmed bin empty, ice bin temp 20, all tests pass, water enters ice maker, called wpl tl, recommended replacement of the user interface ; ordrng 1 W10789393 (cntrl-elec)"
David R.
RANGE KITCHENAID KSGB900ESS3 "Cc of front left burner. When on simmer, customer has oven on bake, when trying to set oven at different temp and when the oven comes bake on, the front burner flame goes off. After talking to whirlpool, adjusted, turn simmer up and when trying to bake and set to a different temp. Flame stayed on. If customer has more questions, can contact whirlpool AndyNormal, combustion of gasses will turn off simmer. Turn up simmer on valve."
Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Customer complaint ice not being made, confirmed no ice in bin, im has no water nor ice, ran ice maker diagnostics, e0 no errors, ran harvest test, pass, ran Im fill test, im filled, temps were 20, thermistor is good, advised customer to allow 72 hours for ice bin to fill it should make ice at this point"
Corey L.
REFRIGERATOR WHIRLPOOL WRF532SMHV00 "Customer complaint freezer light not working and it’s over freezing, temp was 0 on frz, found frost on slides and door switch, cleared, slides failed, drawers not closing all the way, replaced slides with ts surplus parts, op test good; used 2 WPW10120018XXX DO NOT RESTOCK (TS SURPLUS SLIDE) from stock"
Corey L.
WASHER MAYTAG MVWC565FW0 "Customer complaint washer is not agitating, ran diagnostics, found f7e1 shifter fault, f7e7 unable to reach rpm, f8e3 overflow condition, cleared, found gear oil all over belt and shroud, belt was off, installed belt, tested agitation, could hear gears clanging and slipping, unit needs gearcase asm, W11035751, quoted, customer does not want repair at this time; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Replaced parts listed, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Cleared ice from ff evap, optimized and replaced thermistor, replaced control, cycled im, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRF540CWHB00 "Customer complaint moisture is building up on strip between drawers, confirmed, found gap at bottom of door at trim, siliconed, also found moisture control not turned on, advised customer about this feature and turned on, left water mit mat"
Corey L.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Customer complaint ice maker not working, confirmed, ran ice bin detection test, passed, ran im error history, e2 motor lost position, ran im harvest test, im failed, ice box fan test failed also, unit needs ice box fan and im ; ordrng 1 W10846539 (evaporator fan blade 124.49) and 1 W11294907 (icemaker 139.94), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Customer complaint that unit is not making ice, fresh food section temperature at 52 degrees, freezer section temperature at 34 degrees, fresh food section evaporator frozen solid, unit needs new thermistor and control; ordrng 1 W10807590 (cntrl-elec) and 1 W10837236 (harns-wire)"
Corey L.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer wobbly and sounds out of balance, confirmed found out of balance error f0e5, cleared, found drive hub W10528947 striped, quoted to replace today, customer does not want repair at this time"
Nicholas F.
WASHER WHIRLPOOL WTW8500DC2 "Cc of f6e3 error code.confirmed.fid test 1 control is getting correct power.ui is getting correct power wire harness has continuity.error code still flashing.unit needs new control.Customer does not want repair at this time;ordrng 1 W10812418 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Nicholas F.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Refrigerator was off on arrival.compressor,condenser fan and evaporator fan are all running.ran diagnostic test 4 frost pattern improved unit is operating as designed give it 24 to 48 hours to return to normal temps.collcted 102.55 Src"
Corey L.
FREEZER FRIGIDAIRE FFU17FC4AW3 "Customer complaint freezer not freezing, confirmed unit was room temp plugged in, fans running compressor not running, compressor was pretty warm, jump started compressor, compressor is seized, unit needs new compressor 5304511982 , WPW10143759, customer does not want repair at this time ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Customer complaint water is dispensing slowly since filter was replaced not it doesn’t work at all, confirmed, found filter not all the way pushed into housing, pushed in filter and water pressure is good from dispenser"
Nicholas F.
WASHER MAYTAG MVWX655DW1 "Cc washer is not turning on.confirmed.control is receiving 120 volts.drain pump is humming.ui does not work.unit needs new control and drain pump.installed new control and drain pump.ran factory calibration.op test good taking core for return ; used 1 W10876600 (PUMP-WATER), and 1 W11116592 (MUST RETURN**CORE*CNTRL-ELEC) from stock"
Nicholas F.
REFRIGERATOR KITCHENAID KBFN402EPA02 Cc Mullen fell off.installed mullen op test good
David R.
REFRIGERATOR KENMORE 106.749694 "Cc of ice maker not working right and leaking at bottom of fridge. Drain pan was cracked, customer already had the newer style one he order just never put in. Put it in. Found a ball of ice behind icemaker, double filling and leaking behind. Steamed out and replaced icemaker from t/s. Op test ok.; used 1 4317943 (ICEMAKER 123.59) from stock"
David R.
DRYER KENMORE 110.768861 Replaced element. Tested. Heated and cycled. Op test ok
Jeff M.
WASHER MAYTAG MVWC565FW1 Installed new part unit op tested good