Appliance Repair in Middleburg Heights, Ohio
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Local Reviews
for Middleburg Heights, OH
Powered by Fluid LOCALGreat Service but price for service too high!
Michelle - Middleburg Heights, OH
Although the technician was great, I did find the service call price and the flat labor hour that was charge to be a bit outrageous. It was a $48.00 belt that broke and it cost me $325 to fix. I can understand a service call charge but once the customer gives you the go ahead to fix the issue, that should not apply.
Response from Fred's Appliance Service:
Hi Michelle, Thank you for sharing your experience with us! We have certainly considered a model that removes the service charge if a customer chooses to move forward with the repair. However, that would only cause inflation of labor and/or parts. We find that our model is the most honest. We are able to quote you exactly what the repair will be before we move forward by using a flat rate labor guide. Additionally, by separating the charges, you know exactly what you are paying for. We are so happy to hear your unit is up and running again! Have a great holiday weekend, The Fred's Team
Monogram Refrigerator Repair
Candace - Middleburg Heights, OH
I don’t think the technician encounters my brand of refrigerator often or at all, and there was a bit of a learning curve, but technician was professional, patient and took his time with repair. Refrigerator is back up and running much to my delight.
Fine
Rita - Middleburg Heights, OH
Don’t take customers dissatisfaction personally. A little bit of an angry tone when questioned about something that was not quite resolved. It was not a personal attack whatsoever, so technician should not be angry with customers questions.
Response from Fred's Appliance Service:
Hi Rita, Thank you for submitting your review! We are sorry to hear that we did not provide you with 5 star service. If you are still having a problem with your unit, we would appreciate the opportunity to take another look. Please give us a call at 1-888-45-FREDS and we will be happy to send another technician out to get you all squared away! Thanks! The Fred's Team
Great service
Marilyn - Middleburg Heights, OH
I was impressed with the service person that came to fix my KitchenAid Dishwasher. He s very knowledgeable and did his job in a timely manner. I won't hesitate to recommend Fred's to any of my friends. He was so nice that when I asked a question about my brand new GE Stove with the one burner that doesn't seem to be working and instead of blowing me off he said to make a call to Lowes and schedule another appointment.
Great Technician, Fair price
Tom - Middleburg Heights, OH
Mac was an awesome tech, courteous, on time, explained everything well . Fred's does a great job keeping the client informed on where the tech is in their schedule.
Good service
Rita - Middleburg Heights, OH
Technician admitted there wasn’t much he could do for our problem on the kitchen range simmer function which blows out whenever the oven is turned on or the thermostat adjusts when cooking. He said he will get back to me after contacting someone about this. Haven’t heard anything now after 48 hours.
Response from Fred's Appliance Service:
Hi Rita, Thank you for your review! The technician stated that you may have an issue with the gas supply line and recommends having that looked at. If you are having additional issues, we will be happy to come take another look! Someone from our office will be calling you to discuss. Have a great weekend! The Fred's Team
Great service
Rita - Middleburg Heights, OH
Very helpfully and respectful young man
Great service
John - Middleburg Heights, OH
Jaybird49
John - Middleburg Heights, OH
Very good
Fast, friendly, competent, knowledgeable service.
Neil - Middleburg Heights, OH
Mac was a great guy and answered every question without stopping work. His suggestions and repairs were "right on." I would recommend him personally and Fred's without reservation or hesitation. I would go to them again. Service was warranty, so cost was covered.
Great service, super helpful technician!
Rita - Middleburg Heights, OH
Timely scheduling and very professional technician.
washing machine
Carl - Middleburg Heights, OH
Laura
Laura - Middleburg Heights, OH
Great service with repairing our refrigerator.
Laura - Middleburg Heights, OH
Mac G was great. He was friendly and informative as to what was wrong with our fridge and how the new parts would fix it. Mac G was the most friendly and knowledgeable technician that we have probably ever had for any repair.
Awesome service
Natalie - Middleburg Heights, OH
Would definitely recommend to others. Great service
Great service
Melissa - Middleburg Heights, OH
Corey was courteous and fixed my issue quickly!
Helpful and knowledgeable Great service
Robert - Middleburg Heights, OH
Every question we asked him he knew the answer. Super great guy. An asset to Fred's
Very pleased!
MARY LEE - Middleburg Heights, OH
Great Service
Susan - Middleburg Heights, OH
Very prompt and professional service!
Mark
Mark - Middleburg Heights, OH
Corina was great
Mark
Mark - Middleburg Heights, OH
Great service
Delia
Delia - Middleburg Heights, OH
The repair man was very nice and efficient.
Fast, Clean, Friendly and Awesome service.
FRANCES - Middleburg Heights, OH
I would diffidently service my appliances again. Thanks
Wonderful
Theresa - Middleburg Heights, OH
I have a warranty however service Guy was very nice and pleasant and walked you through the process
warrantee service
Cathy - Middleburg Heights, OH
Great service... good fix on my JennAire Fridge
David R.
REFRIGERATOR WHIRLPOOL SMD22TBW "Cc food is Freezing in bottom drawers of FF, anything that is at the bottom is Freezing.. Fz temp is 2*, top of FF is 40* in drawers at bottom is 38*. Came out last time and unit was unplugged. This time Fz is working and water is Freezing. Customer said they didn’t mess with the dials in the FF, freezing in FF has been going on for a year or so. Defrost is working. Needs control box/thermostat (NLA)**** dD7822406; saved tckt"
David R.
REFRIGERATOR WHIRLPOOL SMD22TBW "Cc that items in the FF crisper drawer were freezing, then the other day noticed that ice was melting and a little warm in Fz. Customer had refrigerator unplugged for a couple hours before I arrived at least 6-8 hours. All fans are working, Evap is getting frost pattern on it, damper is good. All components checking fine now. Defrost kicked on and heater working. As of today unit is working.**** put cup of water is Fz, told customer check over the weekend and if something is off we will be back"
Corey L.
KITCHEN WHIRLPOOL WDT970SAHZ0 "Customer middle spray arm keeps falling off, arm not attached to lock nut for installation, replaced mid arm, op test good"
Dan H.
OTR MICROWAVE WHIRLPOOL WMH32519HW2 "Customer complaint that unit is sparking, heated a glass of water for 1 minute, repeated several times, no sparking observed, unit is heating, unit is operating as designed , found a scratch under rack mount, unit could possibly causing arcing, cleaned and touched up scratch"
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 CC that there is sparks on the right hand side. Found a brake in the cord touching the spring causing the unit to spark and trip the breaker. Will need an electrician. Optest ok.
Corey L.
WASHER WHIRLPOOL MVWC400XW0 "Customer complaint washer was not spinning clothes out, ran diagnostics found f7e5 shifter fault, cleared, tried spin test, unit would not shift to spin, attempted agitation, no movement, basket moves freely and washplate moves with a little effort, when attempting to spin agitator by hand gears slipped and shaft grinder until it caught again, unit needs shifter and gearcase, customer does not want repair, left customer with quote WPW10006355 , W11132267; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
DRYER WHIRLPOOL WED9200SQ1 "Replace pulley rollers and belt found pulley melted belt also broke off use repair kit from truck stock,and clean inside machine; used 1 4392067 (DRYER REPAIR KIT) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM7 "CC that there were sparks and tripped the breaker. Checked the control no, burn marks or burnt wires. Checked the wires underneath, found the terminal block the wires were loose. Tighten the wire connectors. Ran diag no codes. Ran a calibration. Optest ok."
Corina B.
WASHER GE GUD27ESSJ1WW Replaced the speed sensor. Ran a drain and spin. Optest ok.
Corey L.
WASHER GE GUD27ESSJ1WW See CB pvr; saved tckt
Corina B.
WASHER GE GUD27ESSJ1WW Replaced the gearcase. Optest ng. Called t/l Craig. To replace the speed sensor. ; ordrng 1 WL49X20360 (SPEED SENSOR )
Corey L.
WASHER WHIRLPOOL WTW8000BW0 "Customer complaint washer will not wash cannot get one cycle completed, started quick wash, unit filled and could not agitate, found rotor and bolt backed out causing teeth to barely meet shaft and not able to spin tub, remover rotor checked all bolts to stater, tight, teeth look good none missing, used sealtite on rotor bolt, finished quick wash cycle, waited full 28 minute cycle, unit completed cycle, op test good"
Corey L.
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint washer shakes badly and walks, found unit not level with a wooden shim on one foot and installed on a high grade slope to floor drain, leveled unit as best as possible and eliminated the shim, advised installing on an incline will allow machine to move when washer gets unbalanced, unit needs to be on a solid level floor, ran diagnostics, no codes, unit is operating as designed"
Corey L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Replaced control, programmed, op test good"
Corey L.
WASHER WHIRLPOOL WTW8000BW0 "Customer complaint washer didn’t spin clothes out during the quick wash but it’s the first time it was used, found drain hose in standing pipe with a seal ring around sealing drain hose into pipe, removed advised drain hose needs air gap and referred to installation instructions, unit is operating as designed"
Macaulay G.
WASHER WHIRLPOOL MVWX655DW1 Tested washer. Found nothing leaking. Customer does not have proof of purchase. Instructed them to email it in.
Macaulay G.
WASHER MAYTAG MAV7700AWW Brake assembly is squealing. Parts are not available for replacement. Used lubricant to help with noise. Customer is satisfied with this. All tested ok.
Corey L.
REFRIGERATOR GE ZIC30GNZAII "Installed control, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Customer complaint refrigerator shut off completely then turned itself back on, unit was pulled out when techs arrived, temps were 38 ff and 0 frz, fans and compressor not running, opened doors to warm up thermistor and cooling kicked on, evap has perfect frost pattern, could see milk had been spoiled, found another device sharing outlet, advised customer unit has to be on a dedicated circuit, device was removed from outlet, ordering a control ; ordrng 1 WPW10503278 (refer elect cont brd)"
Corina B.
WASHER GE GUD27ESSJ1WW CC that it won’t spin. Ran diag blocked motor. Found the gearcase is grinding. Will need a new gearcase. Basket lifted. Office to order part; ordrng 1 WH16X22784 (GEARCASE )
Corey L.
RANGE KITCHENAID KSGB900ESS2 "Installed burner valve, op test no good, burner head is misshaped creating an uneven air to gas ratio, wedging a micro driver in the low spot makes flame perfectly even and did not go out when bake ignited, ordering burner head, illustrated to the husband the issue and the fix he said he will install and let us know if there are any issues"
Corey L.
RANGE KITCHENAID KSGB900ESS2 "Customer complaint LF burner goes out while on simmer when bake is started and cycles, flame is extremely low and can be slightly adjusted to maintain flame to burner but customer not satisfied with the size says it is too big of a flame than a simmer, when the flame is adjusted to customers satisfaction on he LF burner it is too low to stay lit when using bake, called wpl techline spoke with Andrew , said if flame is adjusted at burner and doesn’t go out when bake burner lights then unit is operating as designed, adjusted flame, bake burner not making simmer burner go out any more cycled bake with simmer on over 15 times, the flame is flickering around burner now at LF burner while in simmer though flame does not go out, valve at knob for LF burner seems to be turning too far; ordrng 1 W11109973 (valve-brnr)"
Dan H.
RANGE MAYTAG MER5770AAB "Customer complaint of sparking and popping, started bake for 350 degrees , No sparking observed, started broil on high , no sparking, turned on all surface elements, no sparking observed, unable to duplicate the problem , unit is operating as designed"
Gabriel P.
DISHWASHER KITCHENAID KDTE334GBS0 "Found no error code when in diagnostics,in the end of cycle turn heater on ,temp was on heater 252 degrees everything working properly advise customer to run hot water to the sink before run dishwasher opt test ok"
Corey L.
RANGE WHIRLPOOL WEGA25H0HN0 "Replaced panel, taking core for return, op test good"
Corey L.
RANGE AMANA AGR5330BAB3 "Customer complaint of a gas smell from the left side burners, did not smell gas coming from burners, lit burners then let them cool twice with still not gas smell, unit is operating as designed, advised and instructed customer to make sure burner caps are on correctly"
David R.
RANGE WHIRLPOOL WEGA25H0HN0 Put new panel on but was damaged from shipping. Dents and side coming apart.; ordrng 1 W11291470 (PANEL)
Corina B.
WASHER GE GUD27ESSJ1WW "Replaced the pulley, control and motor. Optest ok."
Macaulay G.
DRYER KENMORE 110.828221 Rear roller is worn. Replaced both rollers from truck stock. All tested ok.; used 2 WPW10314173XXX (USE KIT PART4392067) from stock
Corina B.
WASHER GE GUD27ESSJ1WW "Replaced the speed sensor. Cleared codes. Ran a spin cycle, will spin in a test mode will not in a spin cycle. Will need a control, motor and cover. Office to order parts. ; ordrng 1 WH01X10608 (set screw pulley m.) and 1 WH04X25737 (control board) and 1 WH49X25734 (kit motor and shield)"
Macaulay G.
RANGE WHIRLPOOL WFG525S0HS0 "Installed ground wire on burner, adjusted burner and igniter. All tested ok."
Paul P.
RANGE KITCHENAID KSGB900ESS2 "Replaced regulator. gas pressure in basement after meter tested a little over 6”. On starting bake, front right burner still cuts out at lowest setting, not on medium. Spoke to TJ on Whirlpool tech line, went over pressures and part replaced. On very lowest setting, the simmer can shut off when bake starts on the model. ."
Corina B.
WASHER GE GUD27ESSJ1WW CC that the unit is not draining. When starting a drain and spin the drain pump turns on. The shifter engages the runs for 10 seconds. Turns off. Checked the shifter and the basket engages. Will need a Speed sensor. ; ordrng 1 WL49X20360 (kit sensor speed)
Macaulay G.
REFRIGERATOR KITCHENAID KBFN402EPA02 Unit not getting signal voltage from door switch. Found harness partially disconnected. Reattached harness. All cycled and tested ok.