Appliance Repair in North Olmsted, Ohio
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for North Olmsted, OH
Dorothy - North Olmsted, OH
It was great!9
Breann - North Olmsted, OH
Patricia - North Olmsted, OH
Corina, as far as I know, did a fine job replacing the interface. However, I was SHOCKED to see a comment she wrote that my washer and dryer are located in a bathroom. This is not true! You can see on the blueprint and the room setup that they are in a separate room adjacent to the bathroom. She said this is a high humidity area but the hygrometer in the area says the humidity is 35%! There is a bathtub she could see I use as a clothes hamper. So there is no bath water or showering in the area! It is NOT a high humidity area. I keep things lower in humidity as I am highly allergic to mold and mildew. I do not think a repair person should be allowed to judge the humidity of a room based on inference. I think it is likely washers located in basements are possibly in higher humidity areas. I think what she wrote is to make you think I contribute to the problems my washer has but I do NOT!
Response from Fred's Appliance Service:
Hi Patricia! Thanks so much for dropping our team a line. We appreciate it! After careful review of your records and speaking with the technicians involved we'd like to share some information with you. We've noticed that you're having some recurring issues with your washer. Often times, this is in direct result of the product's environment. We never like being the bearer of bad news, but our field technicians are trained to carefully review the product's environment, especially in the event you're having recurring issues with a product. We also have found signs of high moisture inside your product that has further led us to conclude the plausibility of the bathroom humidity potentially causing issues. We know that sometimes it's an outcome that's not thrilling, but please don't construe this as we're being accusatory in any way. Our ultimate goal is to solve your appliance issues, and ultimately try to prevent them from happening again. Thanks again for sharing your experience with our team, and have a great week. -The Fred's Team
Mary - North Olmsted, OH
Experience with service call
Maura - North Olmsted, OH
Friendly, professional representative. Service was great. Appointment was very timely.
On time, very courteous,and professional.
Diana - North Olmsted, OH
Nice friendly young man. Kept me informed of what he was doing.
Great warranty service
Lawrence - North Olmsted, OH
Sam - North Olmsted, OH
Kathy - North Olmsted, OH
David was very considerate and helpful. He arrived promptly and explained what he was doing. Pricing was explained to me on the service call but my washer was under warranty so there was no charge.
Bonnie - North Olmsted, OH
Gabriel was very kind and helpful while explaining the workings of my Whirlpool electric stove. He presented himself professionally and worked quickly. I would recommend him for any technical appliance repairs.
Deborah - North Olmsted, OH
Corey has worked on our appliances before and we know we can trust him to provide great service.
Daniel - North Olmsted, OH
Very quick, and polite!
Kimberly - North Olmsted, OH
Good service- technician knows the trade
David - North Olmsted, OH
Corina know what she is doing. She was on time and very curious to the customer. Quick to determine the problem and acted accordingly to get the problem corrected.
Professional and Detail Oriented Technician !!!
Suzanne - North Olmsted, OH
We were very pleased with the professional service done by Corina on our Whirlpool refrigerator. She was thorough and detail oriented in accessing the situation and the needed adjustment to correct it.
Corina was so professional
Sandra - North Olmsted, OH
Corina came to service our freezer. She was so pleasant and professional it was a pleasure to have her in our home
BArbara - North Olmsted, OH
Corona and Scott caught and solved the problem in record time.
Best Service Ever!
Judith - North Olmsted, OH
David: Professional Competent Prompt Knowledgeable
SANDRA - North Olmsted, OH
Gaberial was so pleasant. He was very professional yet pleasant to talk to. I felt he was very well informed and figured out what the problem was in no time.
Great service! Right on time.
Nanette - North Olmsted, OH
The technician,Gabriel was timely, polite and explained exactly what he was doing. Superior customer service!
David - North Olmsted, OH
David - North Olmsted, OH
Fixed problem On time arrival
Norman - North Olmsted, OH
Fast and efficient. Met all of our needs.
Joan - North Olmsted, OH
Appreciated Gab's politeness and knowledge of the machine. Came to a quick resolve.
George - North Olmsted, OH
As promised and as expected and on time
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Replace defuser,opt test ok"
REFRIGERATOR MAYTAG MFX2570AEM3 Icemaker not cycling level broken replacing from truck stock it cycle and fill opt test ok no charge ; used 1 W10882923 (ICE MAKER ASSY) from stock
DRYER WHIRLPOOL WGD4815EW2 Replaced the flame sensor. Cycled dryer on and off several times. Optest ok.
MICROWAVE B-IN WHIRLPOOL WMH53520CS5 "Replaced screws. Tested, good. Op test ok"
WASHER WHIRLPOOL MVWB850YW0 "Replaced parts. Tested. Looked underneath, good. Op test ok; used 1 W10435302 (BEARING) from stock"
RANGE MAYTAG MER8700DS0 "Cc unit not baking correctly. Checked power, 240 going into unit from wall. Control is sending 240 to bake element. Bake element looks good and has resistance. Oven sensor range 1080 at room temp. Tested at 350* with a cast iron, tested 352 and cycled. Raised temp to 425*, was cycling and got a reading at 428*-430*. Unit is testing good. Op test ok."
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Customer complaint water is leaking from dispenser area after use, confirmed, water valve not closing all the way, ordering duel valve; ordrng 1 WPW10279866 (valve-DUEL)"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Damper staying open not closing it just stay humming also started to create ice around damper ordering ; ordrng 1 W11317276 (diffuser)
MICROWAVE B-IN WHIRLPOOL WMH53520CS5 "Interlock switches bad. Replaced from t/s. Tested. Op test ok. Star bit screws that go into interlocks stripped, cannot find on look up, parts research and order two.; used 1 W11244490 (INTERLOCK SW KIT) from stock"
WASHER WHIRLPOOL MVWB850YW0 "Cc not washing, making noise and throwing F51 error. Bad RPS sensor. Bad bearings. Washplate hard to get off and will need a new one because this one will be scratched taking off. Ordering bearings kit, sensor, hub, washplate.; ordrng 1 W10435302 (bearing KIT) and 1 W10820039 (hub) and 1 WPW10076270 (screw) and 1 WPW10178988 (sensor) and 1 WPW10357576 (washplate)"
DRYER WHIRLPOOL MEDC465HW0 "Cc clothes were cold at end of cycle. Turned unit on, heat cycling on high at 210*, let run to show customer heat is working. Also found customer had unit “wrinkle control” on for 90 mins. Unit is good. Op test ok"
DRYER WHIRLPOOL WGD4815EW2 "Rather motor, cutoff, testator. Optest ng. Checked the voltage from x to the fuses 120volts. Checked X to the flame switch blue 120 volts, X to white 0 volts. Jumped out the flame switch igniter lights every time. Called t/l Adrian to document ; ordrng 1 WP338906 (sensor)"
DRYER MAYTAG MGDB725BW0 "User interface received is still not the correct part for this unit, part number shows correct part at marcone, user interface needs reordered ; ordrng 1 WPW10562318 (console)"
REFRIGERATOR WHIRLPOOL WRF560SEYM00 "Found freezer temp to high also found fill tube line froze with ice clear out advise customer to leave temp as recommended also cycle icemaker,,pass also told customer if it happen again we will pre I’d valve for them"
DRYER WHIRLPOOL WGD4815EW2 Replaced the timer and cover. Optest ng. Will need a motor and blower wheel. ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
RANGE WHIRLPOOL WGE745C0FS00 Cc that baking is coming out dry dark in both ovens. Heated both to 350. Put metal pan in both ovens waited 30 mins and took temps. Both ovens to 350* found the temp offset to +10 set back to default. Optest ok
DRYER MAYTAG MGDB725BW0 "Correct control sent, console was incorrectly packaged, here was a quiet series 300 console sent, reordering console; ordrng 1 WPW10562318 (console)"
DRYER WHIRLPOOL WGD4815EW2 "CC that the unit is not heating. Checked the fuses, good. Checked the gas coils, good. Checked the flame sensor good. Called t/l Adrian To checked the contacts at the motor. If good replace the timer. Checked the wires at the motor, good. Office to order a timer. Will also need a terminal cover is missing ; ordrng 1 3396795 (cover,block) and 1 WPW10185981 (timer)"
OTR MICROWAVE WHIRLPOOL WMH32519FW0 "CC that the light does not come on and does not heat. Checked the amp drawl 14.86 amps. Will need a new magnetron, diode and cap."
DRYER MAYTAG MGDB725BW0 "Customer complaint dryer is doing weird things like turning on itself and it lit up all lights flashing, ran diagnostics found restricted air flow fault and f6e3 which is not on tech sheet and f6e1 and e2 are both communications errors, unit needs ui and control; ordrng 1 W10536008 (cntrl-elec) and 1 W10562318 (console)"
DISHWASHER KITCHENAID KDFE104DSS5 "Replaced adjuster, op test good"
LAUNDRY CENTER WHIRLPOOL WTW8200YW0 "Customer complaint lid not closing properly, found top of cabinet disconnected from the front clips and raised up, lid is closing properly, reinstalled cabinet top, op test good"
DISHWASHER KITCHENAID KDTE334GPS0 "Replaced tracks, op test good, customer added a few items on top and bottom and had said with items it usually stops within the first couple minutes, waited until customer was satisfied cycle was going to continue"
WALL OVEN GE JGRP17BEW4BB CC that the unit will not hold temp they already replaced the temp sensor and the igniter. Turned oven on the 350* waited 30 min. The fan is noisy. Will need a control and fan. Control is nla.
DISHWASHER KITCHENAID KDFE104DSS5 "Customer complaint dishwasher rack broke from track, confirmed found plastic adjuster broken on left side, track was sent, ordering adjuster; ordrng 1 WPW10546503 (adjuster)"
WASHER MAYTAG MHW3505FW1 "Checked outlet, good. Unit is in a bathroom with moisture. Replaced the ui. Optest ok."
RANGE MAYTAG MER8700DS0 "Replaced part, tested at 350*, good. Answered customers questions. op test ok"
DISHWASHER KITCHENAID KDTE334GPS0 "Customer complaint door won’t stay closed and won’t complete cycle unless held close, door is popping open and barely has grab to shut, removed racks one at a time between closing door without change, removed door gasket door closed real tight with good grab with strike and latch, removed both springs, no difference, removed wheels to allow unit to level as counter height is low, closed better but not tight as it should, found sp W10914584B to replace upper tracks, called wpl tl, spoke with Adrian, tl agreed with diagnosis to replace tracks; ordrng 1 W11048934 (track LEFT) and 1 W11048936 (track RIGHT)"
DRYER WHIRLPOOL WGD4815EW2 Found open fuse at the blower housing replace from truck stock opt test ok ; used 1 WP3392519 (THERMAL FUSE) from stock
DISHWASHER MAYTAG MDB7749SBW3 "Found unit leaning forward slightly causing slight leaking later in the cycle, bottom of Dw has shifted in since install, raised feet to level unit, placed water mit mat, advised customer to run several cycles the next few days and observe water mat, taking part with for refund if issue is resolved"
WASHER MAYTAG MHW3505FW1 "Replaced the drain pump, control and pressure hose. Brought core back for return. Started a cycled filled and drained. Ui is responding to encoder test. Optest ok."
DISHWASHER MAYTAG MDB7749SBW3 "Cc unit leaking from left side. Took off front panel and kick plate. Put on normal cycle, watched as unit went through. Let it run for 10 mins, customer said it usually happens far into cycle. Nothing leaking underneath. Ran test mode, no error codes. Not leaking from behind dispenser. Looked at gasket, looks worn down at bottom. Also adjust feet. Ordering seal; ordrng 1 W10300924V (door seal 60.83), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MHW3505FW1 "CC that there is an error code f9e1. Ran diag F3e1 pressure hose, F9e1 Long drain. Drain pump is not spinning. Checked pressure hose, clear. Will need a main control, pressure switch and drain pump. ; ordrng 1 W11201284 (cntrl-elec) and 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)"
REFRIGERATOR WHIRLPOOL WRT318FZDW02 CC that there is food freezing in the ff. The control was at the coldest setting. Took temp ff 35* Fz 5*. Set control to recommend setting. Optest ok.