Appliance Repair in North Royalton, Ohio
for North Royalton, OH
Chad was curteous, punctual and professional. My service call was under warranty
MICHELLE - North Royalton, OH
I was frustrated by the fact that Chad had to come out 3 times. When I called to make the appointment I told them that the previous service guy said the hinge would need to be replaced. Chad came out just to order the part. The parts came, but they were the wrong parts. That was the second service call. So a third call needed to be scheduled once the correct part was delivered.
David - North Royalton, OH
FRANK - North Royalton, OH
Great service - explained alot about my appliance
MICHELLE - North Royalton, OH
Great service - explained a lot to me about my appliance
LYNDA - North Royalton, OH
CHAD WAS EXCELLANT
KDFE104DSS4 kitchenaid dishwasher Found plug left in garbage disposal. Removed, op test ok. One time courtesy call. ; Job Cmpltd,
WRX988SIBM03 whirlpool refrigerator Found upper right corner not sealing on freeZer door. Replaced gasket. Op test no good. Same effect. Measured door found doors mounting screws installed wrong. Measures 1/4 in off. Door sitting to the left to far causing door seal issue. Needs doos replaced. Advised it will take time for door to come in. ; ordrng 1 LW10547320 (dor-fip ss), saved tckt [SdLink\295935a.png], saved tckt [SdLink
GHWS3605F0RR GE WASHER Found unit leaking through disp door down the front of the unit. Found disp handle cracked causing it to improperly mount. Needs disp and handle replaced. Also, knob is broken. Needs knob replaced also. ; ordrng 1 WH01X10748 (knob rubber asm) and 1 WH47X10033 (drawer body dispense) and 1 WH47X10048 (door dispenser asm),
IBMS1455DS00 IKEA MICROWAVE Customer complaint that units buttons are not responding, found button is broken internally, unit needs a new control and button holder, spoke with gs ordering part ; ordrng 1 W10770413 (cntrl-elec) and 1 W11116990 (BUTTON HOLDER), schdld next appmnt for 8/23 WED
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Your technician, Jeff, just left so I can write my review. I have been very impressed with this business from day one, very businesslike, very professional, very helpful. The ease of scheduling an appointment online was much appreciated. And being able to track your technician's progress was a terrific perk. I could go ahead and do other things about the house while waiting. The phone alert that he was on his way-excellent. Jeff arrived and checked my disabled washer. An expensive part was available, but given the washer's age, Jeff's suggestion was a new washer was the way to go, rather than to keep putting money into this 2003 appliance. (I had the same feeling). Jeff was friendly and professional.
I highly recommend Fred's Appliance and will definitely use again if
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.