Appliance Repair in Novelty, Ohio
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for Novelty, OH
Great customer service
LINDA - Novelty, OH
Matt - Novelty, OH
First off she did not drain the water line correctly which caused a leak in the basement. After spending $700 on parts and labor the problem came back 4 days later.
Response from Fred's Appliance Service:
Hi Matt, We appreciate you taking the time to submit your feedback. I do see that we did need to come back to your home after the original repair. Sometimes, after replacing necessary parts, it is revealed that additional parts are needed to complete the repair. I apologize for any inconvenience this has caused you. In regards to the leak in your basement, did this cause any damage to your personal belongings or home? If so, please call us immediately at 1-888-45-FREDS so we can help resolve this with you. We hope that your refrigerator is up and running again after our second technician's repair. However, if you are having any trouble at all, please do not hesitate to call or email us and we will happily get you taken care of right away! Have a great rest of your week! The Fred's Team
Prompt and efficient
LINDA - Novelty, OH
marleen - Novelty, OH
It was great!
CAROLYN - Novelty, OH
Coming to the rescue!
KATHLEEN - Novelty, OH
Being without an oven during the Christmas Holidays can be frustrating!
EMILY - Novelty, OH
Robert is great! Wish he could have been sent out on Friday!
PETE - Novelty, OH
SHEILA - Novelty, OH
Robert was attentive to detail, polite, knowledgeable and prompt.
CAROLYN - Novelty, OH
LARRY - Novelty, OH
Satisfied. Poorly engineered dishwasher by Whirlpool.
VICTOR - Novelty, OH
Technician explained every step of repair
Still making the same sound
JIM - Novelty, OH
Thanks for coming out and listening to the fridge. I woke up this am and heard it making the same squishy locomotive sound. Thank you for determining that it was still under warrantee. Unfortunately, I think we will need a return visit.
KITCHENAID REFRIGERATOR KTRC22KVSS00 Found eval drain frozen, cleared, put into forced defrost, fan and conp off, heater on, good, poss that paint chips from evap cover clogging drain, cleaned off loose paint, op test ok; Job Cmpltd,
WRF555SDFZ05 Whirlpool Refrigerator CC that there is a humming noise coming from the unit. The evap fan is making the noise. Advised the cust this is a normal. Optest ok.;
WHIRLPOOL REFRIGERATOR WRS970CIDE01 Frz 0, ff 52, ff fan not running, ran diagnostics, valve centered, all thermistors test good, tested fans, good, ran test 4, good, ohmed ff thermistor, reading 11k, approx 32deg temp at 52, replaced ff thermistor, ran diognostics, good, reset watched, evap frosting fan running, op test ok; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd, Hi Linda sure hope this repair gets you up and running.Have a good evening,Gail
WHIRLPOOL REFRIGERATOR WRS970CIDE01 Steamed evap, replaced ff evap fan asm, evap thermistor and ff section thermistor, ran test 4, op test ok; Job Cmpltd,
KSRS27IHWH02 Kitchenaid Refrigerator Replaced the thermostat. Optest ok. Cust does not have water hooked up to the unit.
WHIRLPOOL REFRIGERATOR WRS970CIDE01 Frz -2, ff 39, found ff evap frozen, door seals good, cab to liner tight, ran diagnostics, needs ff fan, evap thermistor and ff thermistor; ordrng 1 12002355 (FF THERMISTOR) and 1 W10316760 (FF EVAP THERMISTOR) and 1 W11098695 (FF FAN), schdld next appmnt for 6/12 TUE 12-4
KSRS27IHWH02 Kitchenaid Refrigerator CC that the unit is not staying at temp. Ff 41 and fz 0. The temps is at a colder setting. ; ordrng 1 WP2161460 (thermostat 9428),
JDB1100AWB Jenn-Air Dishwasher CC that things melted in the dishwater. Found service pointer TDD-0014-B. Checked the outlet black to ground 120 v. White to ground 0 volts. The blender was on bottom rack and the cups were on the top shelf. Both are dishwasher safe. Cust does not want to repair
WRF560SEYM04 Whirlpool Refrigerator Found top of evap covered in ice, checked defrost thermistor, out of range, cleared ice, replaced thermistor, op test ok; used 1 W10902214 (THERMISTOR4938)
MVWB835DW0 Maytag Washer CC that the unit will not rinse or spin. Tried diag would not go into. Ran a cold wash, unit filled. Started a rinse and spin, stopped at 19 minutes drain pump was humming. Drain pump 15 ohms. Will need a control and drain pump. Called SM to order part. ; ordrng 1 W11100602 (cntrl-elec) and 1 WPW10581874 (pump-water),
WHIRLPOOL REFRIGERATOR WRS970CIDE01 , Found ff evap frozen, cleared, found thermistor on inlet of evap on rt side, see pic, removed and inspected, tightened holder, moved to leftside outlet, secured with ziptie and foil tape, ran diagnostics, all tested good, op test ok; Job Cmpltd,
MVWB880BW0 Maytag Washer CC that the unit will light up and do nothing. Started unit and the unit went into a spin the agitator stopped the basket kept going. Will need a new gearcase and rpm sensor. The dispenser is leaking. Cust does not want to fix. MEDB880BW0 Maytag Dryer CC that the door will not latch. Found the door latch is broken will need a new latch. Used latch from t/s. Optest ok. ; used 1 WPW10111905 (DOOR CATCH 433)
WRF560SEYM04 Whirlpool Refrigerator WRF560SEYM04
FRIGIDAIRE REFRIGERATOR FGHB2866PFJA Installed fan and seal kit, op test ok; Job Cmpltd,
WRF560SEYM04 Whirlpool Refrigerator WRF560SEYM04
FRIGIDAIRE REFRIGERATOR FGHB2866PFJA Found fan full of ice, needs fan motor and seal kit; ordrng 1 5303918784 (SEAL KIT) and 1 5304493604 (FAN), schdld next appmnt for 5/14 MON ! [**],
JENN-AIR WALL OVEN COMBO JJW9627AAW Installed clock, op test ok; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
JENN-AIR WALL OVEN COMBO JJW9627AAW Installed clock, op test
JENN-AIR WALL OVEN COMBO JJW9627AAW Found display dim, tested onen, working, needs clock; ordrng 1 WP71003401 (CLOCK279.17), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 4/3 TUE 8-11,
WHIRLPOOL DRYER WED9400SZ2 Ran diognastics, f70, no comm between ui and control, checked connections and harness, good, needs control and uiCust to let us know; ordrng 1 WPW10174745 (CONTROL210.03) and 1 WPW10246731 (CONSOLE202.80),
WRF736SDAM14 WHIRLPOOL REFRIGERATOR Customer complaint crisper drawer not straight, took picture of gap, centered shelf until no gaps, it appears to be the side of the cavity itself, customer says they can deal with it.; Job Cmpltd
MAYTAG WASHER MHW3505FW1 Ran diagnostics, no codes, watched test cycle, good, talked w/cust, op test ok; Job Cmpltd,
KITCHENAID REFRIGERATOR KTRC22KVSS00 Found evap drain frozen, cleared, reset end of drain, op test ok; , Job Cmpltd,
WRF540CWHV00 WHIRLPOOL REFRIGERATOR Found frz door not sealing, corrected, op test ok; Job Cmpltd
MHW3505FW1 maytag washer Customer wanted to know why unit smelled and collects hair on the bellow, tech explained to customer that the door to the unit needs to stay open to allow moisture to escape, dog hair in the bellow is normal for flw
MED3500FW0 maytag dryer Customer wants unit cleared of lint, vacuumed lint in lint tray, blower housing and vent tubes; Job Cmpltd
MVWX655DW1 MAYTAG WASHER CC that the unit is dead again. Checked the power to control 120 volts. Checked the wall outlet, correct. Called tl Mark file #7721169617. Checked the drain pump 19 ohms. Checked between the basket clear. Unplugged each connection to the control, control would still not respond. Will need a main control. ordrng 1 W11116592 (CONTROL), schdld next appmnt for 2/5 MON
KITCHENAID WALL OVEN KODE500ESS02 , Installed ui, manager and power bd, op test ok; Job Cmpltd,
KITCHENAID WALL OVEN KODE500ESS02 Found ui missing, received temp sensor instead of ui panel needs panel Cust request am; ordrng 1 W11086141 (UI PANEL), schdld next appmnt for 1/26 FRI ! [**],
FRIGIDAIRE REFRIGERATOR FGHB2866PFJA Installed auger motor, op test ok; Job Cmpltd,
MVWX655DW1 MAYTAG WASHER CC that the unit is not finishing a cycle. Ran diag long fill no fill. Ran manual test for cold water. No water. Will need a new dispenser. Used off of t/s. ; ordrng 1 W11127357 (WATER VAVLE), schdld next appmnt for 1/30 TUE
WHIRLPOOL WALL OVEN KODE500ESS02 Ran diognastics, 21 stuck key, 10 oven ui failure, 11 internal oven failure, 66-69 oven managers lost comm install and connections good, needs ui, relay and maager bdsTested cooling fans, good; ordrng 1 W10801665 (POWER BD) and 1 W11086141 (UI PANEL) and 1 W11179310 (MANAGER), schdld next appmnt for 1/22 MON ! [**], s
MVWX655DW1 MAYTAG WASHER Replaced the control. Brought core back for return . Optest ok. ; Job Cmpltd
MVWX655DW1 MAYTAG WASHER CC that the unit will not start. Checked the outlet, good. Checked the main control 120v. Will need a new control. Called SM to order part. ; ordrng 1 W11116592 (CONTROL), schdld next appmnt for 1/16 TUE