Appliance Repair in Novelty, Ohio
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for Novelty, OH
Lou - Novelty, OH
DIRION - Novelty, OH
MARLEEN - Novelty, OH
Just did a great job!
Great customer service
LINDA - Novelty, OH
Matt - Novelty, OH
First off she did not drain the water line correctly which caused a leak in the basement. After spending $700 on parts and labor the problem came back 4 days later.
Response from Fred's Appliance Service:
Hi Matt, We appreciate you taking the time to submit your feedback. I do see that we did need to come back to your home after the original repair. Sometimes, after replacing necessary parts, it is revealed that additional parts are needed to complete the repair. I apologize for any inconvenience this has caused you. In regards to the leak in your basement, did this cause any damage to your personal belongings or home? If so, please call us immediately at 1-888-45-FREDS so we can help resolve this with you. We hope that your refrigerator is up and running again after our second technician's repair. However, if you are having any trouble at all, please do not hesitate to call or email us and we will happily get you taken care of right away! Have a great rest of your week! The Fred's Team
Prompt and efficient
LINDA - Novelty, OH
marleen - Novelty, OH
It was great!
CAROLYN - Novelty, OH
Coming to the rescue!
KATHLEEN - Novelty, OH
Being without an oven during the Christmas Holidays can be frustrating!
EMILY - Novelty, OH
Robert is great! Wish he could have been sent out on Friday!
PETE - Novelty, OH
SHEILA - Novelty, OH
Robert was attentive to detail, polite, knowledgeable and prompt.
CAROLYN - Novelty, OH
LARRY - Novelty, OH
Satisfied. Poorly engineered dishwasher by Whirlpool.
VICTOR - Novelty, OH
Technician explained every step of repair
Still making the same sound
JIM - Novelty, OH
Thanks for coming out and listening to the fridge. I woke up this am and heard it making the same squishy locomotive sound. Thank you for determining that it was still under warrantee. Unfortunately, I think we will need a return visit.
REFRIGERATOR JENN-AIR JS48PPFXDA "Customer complaint of loud noise, confirmed, found evaporator drain pan no mounted properly, causing ice build up in fan, corrected, op test good"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed dispenser OP TEST OK
REFRIGERATOR KITCHENAID KBFN406ESS01 "Customer complaint that unit is not making ice, found bail arm extension off of bail arm, found ice maker turned off, reinstalled bail arm extension and turned ice maker on, ice maker ejected ice and filled, unit is operating as designed"
REFRIGERATOR MAYTAG MFT2776FEZ00 "Customer complaint that doors are unlevel and causing mullion to rub on bottom of fresh food section , confirmed, leveled unit, op test good"
DRYER MAYTAG MEDB765FW0 "Installed control and ui, op test ok"
DRYER MAYTAG MEDB765FW0 "Cc not starting, Found some keys not responding, reset control connections, unit will start intermintently, needs panel and control; ordrng 1 W11089306 (PANEL) and 1 W11089308 (CONTROL)"
REFRIGERATOR AMANA AFB2534FES "Installed control, prograhmed, steamed off evap, op test okAllow 24hrs for cooling; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR AMANA AFB2534FES "Found evap frozen, heater and bimetal good, needs control; ordrng 1 WPW10503278 (JAZZ BD15220), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER WHIRLPOOL WGD94HEXW2 "Customer complaint of loud squeaking noise, confirmed, found idler pulley seized, installed new idler pulley, op test good, ; used 1 279640 (PULLEY 21.10) from stock"
DISHWASHER KITCHENAID KDTE334GBS0 "Installed new control, op test good"
MICROWAVE WHIRLPOOL WMH32519HV Replaced the parts listed. Optest ok. Cust is not happy with the touch up paint.
DRYER GE GTD33EASKWWW "Installed new thermostats, op test good"
DRYER MAYTAG MGD5500FW1 "Found valve asm rattling, tightened, op test ok"
DRYER GE GTD33EASKWWW "Customer complaint that unit gets too hot and starts smoking, unit on when tech arrived, temperature in drum at 240 degrees , unit needs new thermostats, customer will contact us for rescheduling ; ordrng 1 WE04X25196 (thermostat) and 1 WE04X26214 (thermostat)"
DISHWASHER MAYTAG MDBH965AWQ "Installed new latch and handle, op test good"
ICE MAKER KITCHENAID KUIC18PNTS3 Customer had ice bin full of ice Installed thermistor OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
MICROWAVE WHIRLPOOL WMH32519HV "Cust showed pop, sent pic. CC that the unit is sparking and does not heat. Cust has metal rack in the unit. Found the magnetron buzzing. Found a couple of bare metal inside the cabinet. Will need a new magnetron. Called SM to order part. ; ordrng 1 W10832024 (thrmst-fix) and 2 W10840759 (support)s and 1 W10840794 (support) and 1 W10840795 (support) and 1 W10850446 (capactr-mg) and 1 W10886077 (diode) and 1 WP4396174 (tuchup) and 1 WPW10693025 (magnetron)"
DISHWASHER KITCHENAID KDTE334GBS0 CC that the unit is not working. Found 120 volts going to the unit. Will need a new control. Called SM to order part. ; ordrng 1 W11120155 (CONTROL )
ICE MAKER KITCHENAID KUIC18PNTS3 "Customer complaint that unit is not making ice, service test shows evaporator thermistor shorted, unit needs new evaporator thermistor ; ordrng 1 WP2313635 (thermistor 35.81), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Found a bowl stuck in top rack, holding door open, corrected, op test ok"
DISHWASHER KITCHENAID KDTE334GBS0 Unit not responding. Unplugged unit and tightened connections in junction box. Lugged back in. Unit powered back up. Ran normal wash followed by service test mode. No stored faults. Unit completed service test mode with no faults. Op test ok. Advised to use as normal. If unit acts up again please contact wpl back for service.
REFRIGERATOR WHIRLPOOL WRB322DMHV00 Cc of noise and light in freezer Found light working just fine In freezer Turned unit on and off multiple times could not get unit to make a abnormal noise OP TEST OK
WASHER WHIRLPOOL WFW85HEFW1 "Customer complaint of loud noise at the end of cycle, started drain and spin cycle, noise is coming from pedestal drawer shaking, opened and closed drawer, noise stopped, op test good"
WASHER MAYTAG MVWC416FW0 Installed new agitator, op test good
MVWB835DW0 MAYTAG WASHER Customer complaint of f5 error code, ran diagnostics found f5e3(lid lock will not unlock) and f0e5(off balance ) error codes, lid will not lock, Lid lock test shows unit needs new control; ordrng 1 W11100602 (cntrl-elec )
MVWC416FW0 MAYTAG WASHER Customer complaint that agitator broke, confirmed, unit needs new agitator ; ordrng 1 W10836692 (agitator)
WDTA50SAHW0 WHIRLPOOL DISHWASHER Customer complaint that unit is not draining, started normal wash cycle, cancelled, unit drained, repeated with same results, unit is operating as designed ; Job Cmplt
WRF736SDAM14 WHIRLPOOL REFRIGERATOR Customer complaint of frost in freezer section and water on seal, no frost found in freezer section , all gaskets are sealing, found mullion heater off, turned mullion heater on, op test good ; Job Cmpltd
GTD33EASKWWW GE Dryer , Cc of unit smoking and blowing dust Removed drum checked over wiring and heater element No issues of anything burnt Found lint build up near heater Cleaned lint also customer does not have vent properly connect to unit It’s pushed up to wall with no connected vent outside vent and dryer vent are sitting at different heights Advised on getting vent hose connected OP TEST OK
110.67741600 Kenmore Dryer Cc that unit will not start Found thermal fuse Open Replaced using truck stock OP TEST OK ; used 1 WP3392519 (THERMAL FUSE1540)
GW397LXUS05 Whirlpool Range Cc long pre heat Found igniter getting power but less than 9 amps in 50 sec Needs igniter Used truck stock Ran 2 bake test OP TEST OK ; used 1 12400035 (IGNITER5299)
KEMS307GBL0 KITCHENAID MICRO OVEN Customer complaint that unit shows probe error, confirmed, unit is showing probe symbol and temperature when no probe is connected, unit needs new control, part is no longer available ; ordrng 1 4452482 (CNTRL)
KFIS20XVMS2 KITCHENAID REFRIGERATOR Installed new control, op test good, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line
KFIS20XVMS2 KITCHENAID REFRIGERATOR Customer complaint that unit is not cooling and display is blank, confirmed, nothing is running, unit is opening ice door on is own, unit needs new control board