Appliance Repair in Novelty, Ohio

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Local Reviews
for Novelty, OH

Fred's Appliance Service Rated 4.1 out of 5 stars based on 23 customer reviews

Map of Novelty, OH

Horrible




Review of Fred's Appliance Service

Discusting


Response from Fred's Appliance Service:

Hi Marleen, We are so sorry to hear that you did not receive high-quality service! According to our records, our technician was not able to find any issues with your wall oven during your service visit yesterday. If you are still having troubles, please do not hesitate to reach out to us at 1-888-453-7337 or service@fredsappliance.com. We will be happy to send a technician out to take another look and get this taken care of for you! Thank you! The Fred's Team


Map of Novelty, OH

Terrible outcome




Review of Fred's Appliance Service

Brian destroyed the inside structure of our freezer causing permanent damage-losing all resale value with our home. The freezer is not in working order and is in worse condition than the first service call. We have to have another technician come out causing me to miss another day of work and income


Response from Fred's Appliance Service:

Hi There Sandra! It was great speaking with you this afternoon. As discussed, we have you on the schedule for 8AM tomorrow morning to address any further concerns! We're certainly here to help. See you tomorrow. Thanks again. -The Fred's Team


Map of Novelty, OH

Joe couldn’t do work alone.




Review of Fred's Appliance Service

Joe was very nice but couldn’t do what needed to be done.


Response from Fred's Appliance Service:

Hello Marleen, Thank you for taking the time to share your experience with us! After reviewing your job history, I am showing that the issue with your dryer was the venting. We specialize in repairing appliances but do not install/clean/repair venting for dryers. Are you still experiencing dry time issues after rectifying the vent? If so, please give us a call and we will be happy to take another look! Thank you, The Fred's Team


Map of Novelty, OH

Daniel




Review of Fred's Appliance Service

Good job


Map of Novelty, OH

Daniel




Review of Fred's Appliance Service


Map of Novelty, OH

Good




Review of Fred's Appliance Service


Map of Novelty, OH

Quick courtous service!




Review of Fred's Appliance Service


Map of Novelty, OH

Great Service




Review of Fred's Appliance Service


Map of Novelty, OH

Good job




Review of Fred's Appliance Service


Map of Novelty, OH

Great help




Review of Fred's Appliance Service

Just did a great job!


Great customer service




Review of Fred's Appliance Service


Extremely disappointed




Review of Fred's Appliance Service

First off she did not drain the water line correctly which caused a leak in the basement. After spending $700 on parts and labor the problem came back 4 days later.


Response from Fred's Appliance Service:

Hi Matt, We appreciate you taking the time to submit your feedback. I do see that we did need to come back to your home after the original repair. Sometimes, after replacing necessary parts, it is revealed that additional parts are needed to complete the repair. I apologize for any inconvenience this has caused you. In regards to the leak in your basement, did this cause any damage to your personal belongings or home? If so, please call us immediately at 1-888-45-FREDS so we can help resolve this with you. We hope that your refrigerator is up and running again after our second technician's repair. However, if you are having any trouble at all, please do not hesitate to call or email us and we will happily get you taken care of right away! Have a great rest of your week! The Fred's Team


Prompt and efficient




Review of Fred's Appliance Service


Marleen




Review of Fred's Appliance Service

It was great!


Scott




Review of Fred's Appliance Service


Coming to the rescue!




Review of Fred's Appliance Service

Being without an oven during the Christmas Holidays can be frustrating!


Emily Barnhart




Review of Fred's Appliance Service

Robert is great! Wish he could have been sent out on Friday!


Good Service




Review of Fred's Appliance Service


Wonderful service




Review of Fred's Appliance Service

Robert was attentive to detail, polite, knowledgeable and prompt.


Washing machine




Review of Fred's Appliance Service


Dishwasher




Review of Fred's Appliance Service

Satisfied. Poorly engineered dishwasher by Whirlpool.


Great Service




Review of Fred's Appliance Service

Technician explained every step of repair


Still making the same sound




Review of Fred's Appliance Service

Thanks for coming out and listening to the fridge. I woke up this am and heard it making the same squishy locomotive sound. Thank you for determining that it was still under warrantee. Unfortunately, I think we will need a return visit.


Jason N.

Jason N.

RANGE WHIRLPOOL WOD51EC7AB05 "Cc unit not workingCustomer stated, they were using both ovens then they tried to change bake temps or use broil function when the unit went dark then came back on after a few seconds, this happened twice. Ran diagnostics, found codes f5e1 for oven door latch not operating, f6e1 for over temp when oven is heating. Found service pointer W10689408 for oven staying in preheat mode when attempting to change temps without canceling current operation. Op test good, could not duplicate any issues at this time."

Near Sugartree Dr, Novelty, OH 44072
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KSC24C8EYY02 "Cc unit not coolingChecked for frost pattern, no frost. Checked for leaks using uv light. Found dye around bottom drier joint connection. No refrigerant to recover. Replaced uv drier using truck stock. Pulled vacuum on system to 29 in/hg for 15 min. Shut off vacuum held for 15 min, no changes, recharged system with 5.3oz of r134a. Frost pattern starting. Advised customer to allow 24 hrs for unit to return to desired temps."

Near Dines Rd, Novelty, OH 44072
Jason N.

Jason N.

WASHER MAYTAG MVWP575GW0 "Cc unit lid lock not working againReplaced control and lid latch. Ran auto test and calibration. op test good. Checked outlet for polarity, correct voltage and polarity."

Near Dines Rd, Novelty, OH 44072
Joe O.

Joe O.

OTR MICROWAVE WHIRLPOOL WMH32519HV3 Cc: intermittent rattle then shuts offFound door switches failing. Replaced door switches. Ran test cycle. Op test ok; used 1 W11244490 (INTERLOCK SW KIT) from stock

Near River Glen Dr, Novelty, OH 44072
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KSC24C8EYY02 "Ran step 4 to home 3 way valve, recovered refrigerant. Installed evaporator, compressor and uv dye drier. Pulled system into 29 in/hg vacuum for 15 min, shut off, held vacuum for 15 min, no change. Charged system with 5.3oz of r134a. Plugged in 3 way valve, plugged into back in. Watched frost pattern, good frost pattern on ff evap, full coil frost. Op test good."

Near Dines Rd, Novelty, OH 44072
Brian M.

Brian M.

COMPACTOR WHIRLPOOL GC900QPPQ6 Cc unit isn’t working Found start button not functioning correctly Replaced switches Ran test Unit is functioning properly OP TEST OK I have the old one to return

Near Priorway Dr, Novelty, OH 44072
Dan H.

Dan H.

WALL OVEN KITCHENAID KODE507EWH02 "Customer complaint that broiler caught fire, customer doesn’t know what oven temperature sensor is, and it’s just not working right, started broil, broil element did not catch fire, broil element is good, unable to duplicate the problem , unit is operating as designed"

Near Hillbrook Ln S, Novelty, OH 44072
Brian M.

Brian M.

WASHER MAYTAG MTW5700TQ0 Installed switch Ran test cycle OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock

Near Kinsman Rd, Novelty, OH 44072
Brian M.

Brian M.

WASHER MAYTAG MTW5700TQ0 "Cc unit not spinning out Found lid switch to be damaged Needs lid switch ; ordrng 1 WP8318084 (switch-lid3065), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Kinsman Rd, Novelty, OH 44072
Brian M.

Brian M.

WASHER MAYTAG MHW3505FW1 Cc unit will not change time when spinning out Followed service pointer W10913408It advises to replace the ACU Customer is leaving for a few weeks will be back December 5th ; ordrng 1 W11201284 (cntrl-elec)

Near Pekin Rd, Novelty, OH 44072
Brian M.

Brian M.

WALL OVEN JENN-AIR JJW2827IM00 Installed upper and lower control board and UI board Ran several test bakes with meat probe unit is functioning properly at this time

Near N Ridge Dr, Novelty, OH 44072
Brian M.

Brian M.

WASHER MAYTAG MHW3505FW1 Cc unit wasn’t spinning properly Ran diagnostics found error for overflow suds Ran auto test no issue ran test load with 7 towels Unit spun out correctly OP TEST OK

Near Pekin Rd, Novelty, OH 44072
Jason N.

Jason N.

REFRIGERATOR KITCHENAID KSC24C8EYY02 "Cc unit not coolingCustomer stated Ice cream will not freeze and there’s constant water in ff unit. Checked temps, freezer reading 7 degrees, ff at 50. Found corrosion on ff evap and only partial frost pattern on freezer evap. Tapped system, low side in a 10 in/hg vacuum. Unit has a sealed system leak. Will need sealed system repair. Customer calling wp. Estimate only at this time. Collected service. ; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"

Near Dines Rd, Novelty, OH 44072
Dan H.

Dan H.

DRYER KITCHENAID KEYS750JQ0 "Installed new door switch, op test good"

Near Sweetbriar Ln, Novelty, OH 44072
Brian M.

Brian M.

DISHWASHER JENN-AIR JDB1095AWW Cc unit not starting Found UI function working partly Start button and normal wash button not working Needs UI UI is no longer available

Near River Glen Dr, Novelty, OH 44072
Dan H.

Dan H.

REFRIGERATOR GE ZIS48NSE "Customer complaint that fresh food section is not cooling, fresh food section temperature at 40 degrees on coldest setting, evaporator fan is running, good frost pattern on evaporator, compressor and condenser fan are running, unit needs new thermostat , customer does not want new thermostat ordered or installed at this time"

Near Calley Ln, Novelty, OH 44072
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Customer complaint of frost build up in freezer section, gaskets are all sealing, no air leaks in cabinet, unit is operating as designed"

Near Music St, Novelty, OH 44072
Brian M.

Brian M.

WALL OVEN JENN-AIR JJW2827IM00 Cc of new error f3e3 Confirmed error for meat probe ran test bake with meat probe unit does not see meat probe Factory reset unit ran diagnostics on meat probe meat probes are working properly Set unit to 350 and watched for lights to flicker unit heated up fine until I turned on lower oven then upper oven completely kicked off Called whirlpool they advised me of a possible supply line or wiring issue and to have an electrician check power coming to unit is stable At this time I advised customer of what whirlpool is stating she is not happy

Near N Ridge Dr, Novelty, OH 44072
Dan H.

Dan H.

REFRIGERATOR GE ZIS48NSE "Customer complaint of water leaking from freezer section top , found evaporator drain pan not mounted properly causing water to leak when unit defrosted, corrected, advised customer to monitor"

Near Calley Ln, Novelty, OH 44072
Brian M.

Brian M.

REFRIGERATOR GE ZIS48NSE Installed defrost timer and damper Turned unit back on OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock

Near Calley Ln, Novelty, OH 44072
Brian M.

Brian M.

DISHWASHER MAYTAG MDB4949SDM3 Cc of smell Found drain to have glass in drain pump and control not sending power to drain pump Replaced control UI and pump

Near Caves Rd, Novelty, OH 44072
Joe O.

Joe O.

WALL OVEN JENN-AIR JJW2827IM00 Installed listed parts. Ran test bake to 350 degrees on both ovens with oven lights on. Lights still flickering. Called whirlpool tech line spoke with Andrew. He states triac circuits can flicker. He also stated to swap l1 and l2 on the controls to see if that makes a difference. Rescheduling because unit is extremely hot. And to allow more time.; schdld next appmnt for 10/21 MON 2-5

Near N Ridge Dr, Novelty, OH 44072
Brian M.

Brian M.

DISHWASHER MAYTAG MDB4949SDM3 Installed control board Ran test cycle OP TEST OK

Near Caves Rd, Novelty, OH 44072
Brian M.

Brian M.

DISHWASHER MAYTAG MDB4949SDM3 Cc unit not draining Found water in tub Drained out Ran diagnostics found error for float switch Followed tech sheet recommendations Needs control board ; ordrng 1 W10737607 (cntrl-elec)

Near Caves Rd, Novelty, OH 44072
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Cc of condensation on freezer door gasket Unit does not have a mullion heater Raised the door a little per advice from whirlpool on previous repairs for this issue Advised customer to watch.

Near Chagrin Mills Rd, Novelty, OH 44072
Jason N.

Jason N.

DRYER KENMORE 417.6171251 "Installed shaft plate and screw. Ran op test, tumble and heat good. Advised customer that vent tube needs replaced. 2 large splits in vent tube."

Near Caves Rd, Novelty, OH 44072
Brian M.

Brian M.

REFRIGERATOR GE ZIS48NSE Cc of unit not cooling but when it was unit would freeze things in the fridge Unit is a r12 system Found evap fan not running found ice build up around fan Cleared up ice and fan started to run as normal Found unit to be frosted up pretty good but can not get access to evap to clear up.Advised on potential issues and gave quote of ff thermostat/ baffle and possibly and defrost thermostat Advised Customer to let unit defrost for 24 hours then restart and to call back if issue comes back

Near Calley Ln, Novelty, OH 44072
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 The door was left open clean the Ice unit tested good

Near Music St, Novelty, OH 44072
Jason N.

Jason N.

DRYER KENMORE 417.6171251 "Cc unit not dryingLandlord stated that the drum is not moving and fell down. Confirmed drum not moving , removed front panel and drum, found bearing shaft plate missing 2 screws, holes in bearing plate are stripped out. unit needs bearing shaft plate and screws.; ordrng 3 131168200 (screw759)s and 1 131777700 (shaft assy5056), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Caves Rd, Novelty, OH 44072
Joe O.

Joe O.

WALL OVEN JENN-AIR JJW2827IM00 "Cc: error code f6e4 ui/acu status mismatch, and unit shut off with oven probe/occasionally the display will not show upCustomer states error code came back a few times after hard resetting unit. Entered diagnostics Found error code f6e4(from August 11 2019). Tested bake elements in both upper and lower cavities. All elements check ok. Ran test bake to 350 on both ovens with lights on. Oven baked for with no error codes for 30 mins. Connected probes to oven. Ran probe cook on both ovens to 185 degrees. Called whirlpool tech line. Spoke with Steve advised him of the issues. He stated the f6e4 error says to replace the appliance manager and if that doesn’t work to replace the ui. He also stated because the customer has had issues with this unit to just change both. Needs appliance manager and uiOffice to reschedule parts show out of stock; ordrng 2 W11346199 (CONTROL)s and 1 W11368619 (UI PANEL)"

Near N Ridge Dr, Novelty, OH 44072
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KSSS42MDX05 Installed condenser fan. Op test ok

Near Rindlewood Ln, Novelty, OH 44072
Corey L.

Corey L.

WASHER WHIRLPOOL WFW5620HW0 "Customer complaint after dryer was installed washer stopped working, removed dryer to check power for washer, power at outlet is good, plugged unit back in, unit is operating, op test good"

Near Priorway Dr, Novelty, OH 44072
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KSSS42MDX05 "Cc: not cooling.Found unit was at 10 psi when we arrived. No leaks. Found condenser fan not functioning. Spoke with RA states the unit may have been slightly under charged. And the condenser fan would cause it not to cool. Needs condenser fan; ordrng 1 WP2169135 (motor-cond13820), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Rindlewood Ln, Novelty, OH 44072
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KSSS42MDX05 "Cc: not coolingFound temps in ff at 50 degrees and freezer at 44 degrees. Found unit has no frost pattern, and is in a 15in vac. See a potential leak on compressor line. Unit needs pulled out. Charged unit to 2psi per BJ to allow unit to cool until we are able to return. ; schdld next appmnt for 8/30 FRI !"

Near Rindlewood Ln, Novelty, OH 44072