Appliance Repair in Novelty, Ohio
for Novelty, OH
SHEILA - Novelty, OH
Robert was attentive to detail, polite, knowledgeable and prompt.
CAROLYN - Novelty, OH
LARRY - Novelty, OH
Satisfied. Poorly engineered dishwasher by Whirlpool.
VICTOR - Novelty, OH
Technician explained every step of repair
Still making the same sound
JIM - Novelty, OH
Thanks for coming out and listening to the fridge. I woke up this am and heard it making the same squishy locomotive sound. Thank you for determining that it was still under warrantee. Unfortunately, I think we will need a return visit.
GB2FHDXWB WHIRLPOOL REFRIGERATOR The units drain was frozen rice steamed out the drain installed the kit from truck stock unit tested good; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd
WHIRLPOOL REFRIGERATOR WRT511SZDM00 Found frost in frz front middle of door, door seal good, frost kit has been installed, took temp of outside door, colder in center, needs door; ordrng 1 LW10648583 (FRZ DOOR) and 1 WPW10481434 (NAME PLATE), schdld next appmnt for 10/13 FRI !,
KITCHENAID REFRIGERATOR KBFS20EVMS5 Found evap drain frozen, temps good, needs evap drain installed and ice cleared, replaced drain, part sent to cust w10619951, cleared ice, op test ok; Cllctd $223.05 CC Ref # 835497185, Job Cmpltd, saved tckt
BR22S6W AMANA REFRIGERATOR Try to install the new fan motor kit. I took many pic showing that the kit is not compatible with this machine; saved tckt [SdLink\296617c.png], saved tckt [SdLink\296617d.png], snapped 5 QuickPics (via SDM)
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Job well done. My new fridge/freezer had a defective door. The technician quickly identified the problem (showed me) and ordered the door. I admit the door seemed to take forever to arrive but that was the manufacturer's issue. Scheduling the door's replacement was a breeze (the dispatcher was so nice) and you're given a link to track the technician's progress in real time (and it actually works!). You get a call right before your appointment. The technician, Paul, is polite, speedy, and knowledgeable. Overall, a positive experience dealing with an unexpected issue. I'd use them again.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.