Appliance Repair in Novelty, Ohio

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Local Reviews
for Novelty, OH

Fred's Appliance Service Rated 4.3 out of 5 stars based on 22 customer reviews

Map of Novelty, OH

Terrible outcome




Review of Fred's Appliance Service

Brian destroyed the inside structure of our freezer causing permanent damage-losing all resale value with our home. The freezer is not in working order and is in worse condition than the first service call. We have to have another technician come out causing me to miss another day of work and income


Response from Fred's Appliance Service:

Hi There Sandra! It was great speaking with you this afternoon. As discussed, we have you on the schedule for 8AM tomorrow morning to address any further concerns! We're certainly here to help. See you tomorrow. Thanks again. -The Fred's Team


Map of Novelty, OH

Joe couldn’t do work alone.




Review of Fred's Appliance Service

Joe was very nice but couldn’t do what needed to be done.


Response from Fred's Appliance Service:

Hello Marleen, Thank you for taking the time to share your experience with us! After reviewing your job history, I am showing that the issue with your dryer was the venting. We specialize in repairing appliances but do not install/clean/repair venting for dryers. Are you still experiencing dry time issues after rectifying the vent? If so, please give us a call and we will be happy to take another look! Thank you, The Fred's Team


Map of Novelty, OH

Daniel




Review of Fred's Appliance Service

Good job


Map of Novelty, OH

Daniel




Review of Fred's Appliance Service


Map of Novelty, OH

Good




Review of Fred's Appliance Service


Map of Novelty, OH

Quick courtous service!




Review of Fred's Appliance Service


Map of Novelty, OH

Great Service




Review of Fred's Appliance Service


Map of Novelty, OH

Good job




Review of Fred's Appliance Service


Map of Novelty, OH

Great help




Review of Fred's Appliance Service

Just did a great job!


Map of Novelty, OH

Great customer service




Review of Fred's Appliance Service


Extremely disappointed




Review of Fred's Appliance Service

First off she did not drain the water line correctly which caused a leak in the basement. After spending $700 on parts and labor the problem came back 4 days later.


Response from Fred's Appliance Service:

Hi Matt, We appreciate you taking the time to submit your feedback. I do see that we did need to come back to your home after the original repair. Sometimes, after replacing necessary parts, it is revealed that additional parts are needed to complete the repair. I apologize for any inconvenience this has caused you. In regards to the leak in your basement, did this cause any damage to your personal belongings or home? If so, please call us immediately at 1-888-45-FREDS so we can help resolve this with you. We hope that your refrigerator is up and running again after our second technician's repair. However, if you are having any trouble at all, please do not hesitate to call or email us and we will happily get you taken care of right away! Have a great rest of your week! The Fred's Team


Prompt and efficient




Review of Fred's Appliance Service


Marleen




Review of Fred's Appliance Service

It was great!


Scott




Review of Fred's Appliance Service


Coming to the rescue!




Review of Fred's Appliance Service

Being without an oven during the Christmas Holidays can be frustrating!


Emily Barnhart




Review of Fred's Appliance Service

Robert is great! Wish he could have been sent out on Friday!


Good Service




Review of Fred's Appliance Service


Wonderful service




Review of Fred's Appliance Service

Robert was attentive to detail, polite, knowledgeable and prompt.


Washing machine




Review of Fred's Appliance Service


Dishwasher




Review of Fred's Appliance Service

Satisfied. Poorly engineered dishwasher by Whirlpool.


Great Service




Review of Fred's Appliance Service

Technician explained every step of repair


Still making the same sound




Review of Fred's Appliance Service

Thanks for coming out and listening to the fridge. I woke up this am and heard it making the same squishy locomotive sound. Thank you for determining that it was still under warrantee. Unfortunately, I think we will need a return visit.


Dan H.

Dan H.

REFRIGERATOR GE ZIS48NSE "Customer complaint of water leaking from freezer section top , found evaporator drain pan not mounted properly causing water to leak when unit defrosted, corrected, advised customer to monitor"

Near Calley Ln, Novelty, OH 44072
Brian M.

Brian M.

REFRIGERATOR GE ZIS48NSE Installed defrost timer and damper Turned unit back on OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock

Near Calley Ln, Novelty, OH 44072
Brian M.

Brian M.

DISHWASHER MAYTAG MDB4949SDM3 Cc of smell Found drain to have glass in drain pump and control not sending power to drain pump Replaced control UI and pump

Near Caves Rd, Novelty, OH 44072
Joe O.

Joe O.

WALL OVEN JENN-AIR JJW2827IM00 Installed listed parts. Ran test bake to 350 degrees on both ovens with oven lights on. Lights still flickering. Called whirlpool tech line spoke with Andrew. He states triac circuits can flicker. He also stated to swap l1 and l2 on the controls to see if that makes a difference. Rescheduling because unit is extremely hot. And to allow more time.; schdld next appmnt for 10/21 MON 2-5

Near N Ridge Dr, Novelty, OH 44072
Brian M.

Brian M.

DISHWASHER MAYTAG MDB4949SDM3 Installed control board Ran test cycle OP TEST OK

Near Caves Rd, Novelty, OH 44072
Brian M.

Brian M.

DISHWASHER MAYTAG MDB4949SDM3 Cc unit not draining Found water in tub Drained out Ran diagnostics found error for float switch Followed tech sheet recommendations Needs control board ; ordrng 1 W10737607 (cntrl-elec)

Near Caves Rd, Novelty, OH 44072
Brian M.

Brian M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Cc of condensation on freezer door gasket Unit does not have a mullion heater Raised the door a little per advice from whirlpool on previous repairs for this issue Advised customer to watch.

Near Chagrin Mills Rd, Novelty, OH 44072
Jason N.

Jason N.

DRYER KENMORE 417.6171251 "Installed shaft plate and screw. Ran op test, tumble and heat good. Advised customer that vent tube needs replaced. 2 large splits in vent tube."

Near Caves Rd, Novelty, OH 44072
Brian M.

Brian M.

REFRIGERATOR GE ZIS48NSE Cc of unit not cooling but when it was unit would freeze things in the fridge Unit is a r12 system Found evap fan not running found ice build up around fan Cleared up ice and fan started to run as normal Found unit to be frosted up pretty good but can not get access to evap to clear up.Advised on potential issues and gave quote of ff thermostat/ baffle and possibly and defrost thermostat Advised Customer to let unit defrost for 24 hours then restart and to call back if issue comes back

Near Calley Ln, Novelty, OH 44072
Jeff M.

Jeff M.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 The door was left open clean the Ice unit tested good

Near Music St, Novelty, OH 44072
Jason N.

Jason N.

DRYER KENMORE 417.6171251 "Cc unit not dryingLandlord stated that the drum is not moving and fell down. Confirmed drum not moving , removed front panel and drum, found bearing shaft plate missing 2 screws, holes in bearing plate are stripped out. unit needs bearing shaft plate and screws.; ordrng 3 131168200 (screw759)s and 1 131777700 (shaft assy5056), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Caves Rd, Novelty, OH 44072
Joe O.

Joe O.

WALL OVEN JENN-AIR JJW2827IM00 "Cc: error code f6e4 ui/acu status mismatch, and unit shut off with oven probe/occasionally the display will not show upCustomer states error code came back a few times after hard resetting unit. Entered diagnostics Found error code f6e4(from August 11 2019). Tested bake elements in both upper and lower cavities. All elements check ok. Ran test bake to 350 on both ovens with lights on. Oven baked for with no error codes for 30 mins. Connected probes to oven. Ran probe cook on both ovens to 185 degrees. Called whirlpool tech line. Spoke with Steve advised him of the issues. He stated the f6e4 error says to replace the appliance manager and if that doesn’t work to replace the ui. He also stated because the customer has had issues with this unit to just change both. Needs appliance manager and uiOffice to reschedule parts show out of stock; ordrng 2 W11346199 (CONTROL)s and 1 W11368619 (UI PANEL)"

Near N Ridge Dr, Novelty, OH 44072
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KSSS42MDX05 Installed condenser fan. Op test ok

Near Rindlewood Ln, Novelty, OH 44072
Corey L.

Corey L.

WASHER WHIRLPOOL WFW5620HW0 "Customer complaint after dryer was installed washer stopped working, removed dryer to check power for washer, power at outlet is good, plugged unit back in, unit is operating, op test good"

Near Priorway Dr, Novelty, OH 44072
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KSSS42MDX05 "Cc: not cooling.Found unit was at 10 psi when we arrived. No leaks. Found condenser fan not functioning. Spoke with RA states the unit may have been slightly under charged. And the condenser fan would cause it not to cool. Needs condenser fan; ordrng 1 WP2169135 (motor-cond13820), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Rindlewood Ln, Novelty, OH 44072
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KSSS42MDX05 "Cc: not coolingFound temps in ff at 50 degrees and freezer at 44 degrees. Found unit has no frost pattern, and is in a 15in vac. See a potential leak on compressor line. Unit needs pulled out. Charged unit to 2psi per BJ to allow unit to cool until we are able to return. ; schdld next appmnt for 8/30 FRI !"

Near Rindlewood Ln, Novelty, OH 44072
Joe O.

Joe O.

RANGE WHIRLPOOL WEG730H0DS0 Cc: oven not working/error code f8e0Found code f8e0 cooling fan speed too low. Needs blower fan. Installed new blower fan. Ran test bake. Op test ok; used 1 W11107275 (FAN-BLWR10878) from stock

Near W Willard Rd, Novelty, OH 44072
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KRFF507ESS01 Installed new part unit op tested good

Near Riverside Dr, Novelty, OH 44072
Brian M.

Brian M.

WASHER MAYTAG MVWB850YG1 Cc of loud noise during spin Found bearing to be loud Needs bearing kit Replaced using truck stock Ran test cycle of a high speed spin and a fill and drain OP TEST OK ; used 1 W10435302 (BEARING) from stock

Near Sperry Rd, Novelty, OH 44072
Brian M.

Brian M.

REFRIGERATOR AMANA BB20V1PS Cc of no cool Found overload burnt Used test box to start compressor Needs relay Customer does not want to repair at this time

Near Hook Hollow Rd, Novelty, OH 44072
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KRFC302EBS00 Installed glide. Op test ok

Near Music St, Novelty, OH 44072
Dan H.

Dan H.

REFRIGERATOR JENN-AIR JS48PPFXDA "Customer complaint that unit is not cooling, fresh food section temperature at 56 degrees , freezer section temperature at 45 degrees, found evaporator fan not running, evaporator fan motor is receiving power, unit needs evaporator fan motor, part is no longer available ; ordrng 1 67003075 (FAN MOTOR)"

Near Gamekeepers Trail, Novelty, OH 44072
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KRFC302EBS00 Cc: ice bin will not slide outCustomer states they use the freezer a lot. There is condensation building in freezer on the walls leaking into glides. Found glides are frozen in place. Replaced 1 glide notices the other glide is riveted to the support. found mullion to be dripping condensation into freezer door gasket and leaking onto light switch. Turned mullion heater to always on. Need support; ordrng 1 WPW10170987 (glide)

Near Music St, Novelty, OH 44072
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KRFC302EBS00 Cc: ice tray not sliding outFound slides frozen. Steamed slidesOp test ok

Near Music St, Novelty, OH 44072
Jason N.

Jason N.

REFRIGERATOR JENN-AIR JS48PPFXDA "Installed door spring, reinstalled ff gasket and steamed to make, pliable. Stretched out to make good seal to unit. Cleared ice from freezer compartment. Op test good."

Near Gamekeepers Trail, Novelty, OH 44072
Jason N.

Jason N.

REFRIGERATOR JENN-AIR JS48PPFXDA "Installed door gasket, steamed and stretched gasket. Door not closing properly. Found unit door return spring broken underneath, unit needs door spring. Customer, paid parts for this job and labor owed for other job on this pvr.; ordrng 1 67001521 (spring w d1972), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Gamekeepers Trail, Novelty, OH 44072
Brian M.

Brian M.

OTR MICROWAVE WHIRLPOOL WMH32519HV3 Cc unit not on bracket Lowered unit and repositioned onto mounting bracket tightened screws OP TEST OK

Near River Glen Dr, Novelty, OH 44072
Jason N.

Jason N.

REFRIGERATOR JENN-AIR JS48PPFXDA "Cc unit making noise Unit not making noise on arrival, but freezer has a lot of condensation and ice buildup around cavity. Ff cavity also has dripping condensation. Both door seals are tore and need replaced. Only the ff gasket is available, freezer gasket is nla.Customer want to try replacing only ff gasket, advised her it may not fully remedy the issue.; ordrng 1 WP67001457 (seal- f.f.16924), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Gamekeepers Trail, Novelty, OH 44072
Jason N.

Jason N.

DISHWASHER JENN-AIR JDB1250AWP "Cc unit door gasket comes out when opening door and lower rack wheels fell off.Unit needs door gasket and lower rack wheel. ; ordrng 8 WP99003149 (wheel719)s and 1 WP99003337 (seal- door8311), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near Gamekeepers Trail, Novelty, OH 44072
Joe O.

Joe O.

OTR MICROWAVE GE PSB9240SF1SS Cc: arcing insideFound grid for speed cook heaters broken causing unit to act on itGrid is part of the cavity and is not repairable

Near Chagrin Mills Rd, Novelty, OH 44072
Joe O.

Joe O.

REFRIGERATOR GE CFE28TSHGSS Installed chute motorOp test ok

Near River Glen Dr, Novelty, OH 44072
Joe O.

Joe O.

DRYER MAYTAG MED3500FW0 Cc: long dry times/ venting blocked Found error code f4e3(restricted air flow)Ran auto test unit is heating and checked venting found venting plugged upAdvised customer to have vent cleaning done and that the venting needs shortened behind the unitCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard.Op test ok

Near Hillbrook Ln S, Novelty, OH 44072
Joe O.

Joe O.

REFRIGERATOR GE CFE28TSHGSS "Cc: not dispensing iceFound chute motor receiving proper power but not opening chuteNeeds motor; ordrng 1 WR60X10344 (motor duct door4727), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"

Near River Glen Dr, Novelty, OH 44072
Joe O.

Joe O.

REFRIGERATOR KITCHENAID KSSS42MDX05 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 6.75oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"

Near Rindlewood Ln, Novelty, OH 44072