Appliance Repair in Novelty, Ohio
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for Novelty, OH
MARLEEN - Novelty, OH
Just did a great job!
Great customer service
LINDA - Novelty, OH
Matt - Novelty, OH
First off she did not drain the water line correctly which caused a leak in the basement. After spending $700 on parts and labor the problem came back 4 days later.
Response from Fred's Appliance Service:
Hi Matt, We appreciate you taking the time to submit your feedback. I do see that we did need to come back to your home after the original repair. Sometimes, after replacing necessary parts, it is revealed that additional parts are needed to complete the repair. I apologize for any inconvenience this has caused you. In regards to the leak in your basement, did this cause any damage to your personal belongings or home? If so, please call us immediately at 1-888-45-FREDS so we can help resolve this with you. We hope that your refrigerator is up and running again after our second technician's repair. However, if you are having any trouble at all, please do not hesitate to call or email us and we will happily get you taken care of right away! Have a great rest of your week! The Fred's Team
Prompt and efficient
LINDA - Novelty, OH
marleen - Novelty, OH
It was great!
CAROLYN - Novelty, OH
Coming to the rescue!
KATHLEEN - Novelty, OH
Being without an oven during the Christmas Holidays can be frustrating!
EMILY - Novelty, OH
Robert is great! Wish he could have been sent out on Friday!
PETE - Novelty, OH
SHEILA - Novelty, OH
Robert was attentive to detail, polite, knowledgeable and prompt.
CAROLYN - Novelty, OH
LARRY - Novelty, OH
Satisfied. Poorly engineered dishwasher by Whirlpool.
VICTOR - Novelty, OH
Technician explained every step of repair
Still making the same sound
JIM - Novelty, OH
Thanks for coming out and listening to the fridge. I woke up this am and heard it making the same squishy locomotive sound. Thank you for determining that it was still under warrantee. Unfortunately, I think we will need a return visit.
KEMS307GBL0 KITCHENAID MICRO OVEN Customer complaint that unit shows probe error, confirmed, unit is showing probe symbol and temperature when no probe is connected, unit needs new control, part is no longer available ; ordrng 1 4452482 (CNTRL)
KFIS20XVMS2 KITCHENAID REFRIGERATOR Installed new control, op test good, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line
KFIS20XVMS2 KITCHENAID REFRIGERATOR Customer complaint that unit is not cooling and display is blank, confirmed, nothing is running, unit is opening ice door on is own, unit needs new control board
MVWC416FW1 MAYTAG WASHER No top of agitator. Need to order. ; ordrng 1 W10836692 (AGITATOR. TOP)
MVWC416FW1 MAYTAG WASHER From the sounds of it the drive shaft and agitator is stripped. Needs GEARCASE, agitator and bolt replaced. ; ordrng 1 W10772621 (screw) and 1 W10846191 (WASH PLATE) and 1 W11035747 (GEAR CASE)
MRT118FFFH00 MAYTAG FREEZER Found evap now frosted over and fan not running. Found the moles connector in the freezer section not fully seated. Plugged in and unit started working again. Defrosted evap and tapped system. O psi on the charge should be good. Raised charge to 5psi. Good frost pattern on evap. Advised Cust to monitor. ; Job Cmpltd
MAYTAG FREEZER MRT118FFFH00 Found freezer around 35. Ff okay. Coome checks good. Fans and lights good. Ice ball on evap. Needs evap and drier replaced. Cfc tech only. Big job 3 job counts. ; ordrng 1 W10836706 (EVAP ) and 1 W10843121 (DRIER ), schdld next appmnt for 7/19 THU 2-5 [***],
KITCHENAID WALL OVEN KODE507EWH02 , Cc that unit won’t start, and unit is not in English Found error f9e0, and temps not in Fahrenheit Tech sheets says to power cycle unit Power cycled unit verify error code Ran test bake to 350 held for 10min OP TEST OK ; Job Cmpltd, O
KITCHENAID WALL OVEN KODE507EWH02 Cc that unit won’t start, and unit is not in English Found error f9e0, and temps not in Fahrenheit Tech sheets says to power cycle unit Power cycled unit verify error code Ran test bake to 350 held for 10min OP TEST OK ; Job Cmpltd,
WHIRLPOOL REFRIGERATOR WRS970CIDE01 Cc temps are going to 60, then will drop back down, Ff 36, frz -2, evap lightly frosted, fans running, ran diagnostics, thermistors and fans test good, checked pointers, none, unable to duplicate, cust to watch; Job Cmpltd,
KITCHENAID REFRIGERATOR KTRC22KVSS00 Found eval drain frozen, cleared, put into forced defrost, fan and conp off, heater on, good, poss that paint chips from evap cover clogging drain, cleaned off loose paint, op test ok; Job Cmpltd,
WRF555SDFZ05 Whirlpool Refrigerator CC that there is a humming noise coming from the unit. The evap fan is making the noise. Advised the cust this is a normal. Optest ok.;
WHIRLPOOL REFRIGERATOR WRS970CIDE01 Frz 0, ff 52, ff fan not running, ran diagnostics, valve centered, all thermistors test good, tested fans, good, ran test 4, good, ohmed ff thermistor, reading 11k, approx 32deg temp at 52, replaced ff thermistor, ran diognostics, good, reset watched, evap frosting fan running, op test ok; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd, Hi Linda sure hope this repair gets you up and running.Have a good evening,Gail
WHIRLPOOL REFRIGERATOR WRS970CIDE01 Steamed evap, replaced ff evap fan asm, evap thermistor and ff section thermistor, ran test 4, op test ok; Job Cmpltd,
KSRS27IHWH02 Kitchenaid Refrigerator Replaced the thermostat. Optest ok. Cust does not have water hooked up to the unit.
WHIRLPOOL REFRIGERATOR WRS970CIDE01 Frz -2, ff 39, found ff evap frozen, door seals good, cab to liner tight, ran diagnostics, needs ff fan, evap thermistor and ff thermistor; ordrng 1 12002355 (FF THERMISTOR) and 1 W10316760 (FF EVAP THERMISTOR) and 1 W11098695 (FF FAN), schdld next appmnt for 6/12 TUE 12-4
KSRS27IHWH02 Kitchenaid Refrigerator CC that the unit is not staying at temp. Ff 41 and fz 0. The temps is at a colder setting. ; ordrng 1 WP2161460 (thermostat 9428),
JDB1100AWB Jenn-Air Dishwasher CC that things melted in the dishwater. Found service pointer TDD-0014-B. Checked the outlet black to ground 120 v. White to ground 0 volts. The blender was on bottom rack and the cups were on the top shelf. Both are dishwasher safe. Cust does not want to repair
WRF560SEYM04 Whirlpool Refrigerator Found top of evap covered in ice, checked defrost thermistor, out of range, cleared ice, replaced thermistor, op test ok; used 1 W10902214 (THERMISTOR4938)
MVWB835DW0 Maytag Washer CC that the unit will not rinse or spin. Tried diag would not go into. Ran a cold wash, unit filled. Started a rinse and spin, stopped at 19 minutes drain pump was humming. Drain pump 15 ohms. Will need a control and drain pump. Called SM to order part. ; ordrng 1 W11100602 (cntrl-elec) and 1 WPW10581874 (pump-water),
WHIRLPOOL REFRIGERATOR WRS970CIDE01 , Found ff evap frozen, cleared, found thermistor on inlet of evap on rt side, see pic, removed and inspected, tightened holder, moved to leftside outlet, secured with ziptie and foil tape, ran diagnostics, all tested good, op test ok; Job Cmpltd,
MVWB880BW0 Maytag Washer CC that the unit will light up and do nothing. Started unit and the unit went into a spin the agitator stopped the basket kept going. Will need a new gearcase and rpm sensor. The dispenser is leaking. Cust does not want to fix. MEDB880BW0 Maytag Dryer CC that the door will not latch. Found the door latch is broken will need a new latch. Used latch from t/s. Optest ok. ; used 1 WPW10111905 (DOOR CATCH 433)
WRF560SEYM04 Whirlpool Refrigerator WRF560SEYM04
FRIGIDAIRE REFRIGERATOR FGHB2866PFJA Installed fan and seal kit, op test ok; Job Cmpltd,
WRF560SEYM04 Whirlpool Refrigerator WRF560SEYM04
FRIGIDAIRE REFRIGERATOR FGHB2866PFJA Found fan full of ice, needs fan motor and seal kit; ordrng 1 5303918784 (SEAL KIT) and 1 5304493604 (FAN), schdld next appmnt for 5/14 MON ! [**],
JENN-AIR WALL OVEN COMBO JJW9627AAW Installed clock, op test ok; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
JENN-AIR WALL OVEN COMBO JJW9627AAW Installed clock, op test
JENN-AIR WALL OVEN COMBO JJW9627AAW Found display dim, tested onen, working, needs clock; ordrng 1 WP71003401 (CLOCK279.17), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 4/3 TUE 8-11,
WHIRLPOOL DRYER WED9400SZ2 Ran diognastics, f70, no comm between ui and control, checked connections and harness, good, needs control and uiCust to let us know; ordrng 1 WPW10174745 (CONTROL210.03) and 1 WPW10246731 (CONSOLE202.80),
WRF736SDAM14 WHIRLPOOL REFRIGERATOR Customer complaint crisper drawer not straight, took picture of gap, centered shelf until no gaps, it appears to be the side of the cavity itself, customer says they can deal with it.; Job Cmpltd
MAYTAG WASHER MHW3505FW1 Ran diagnostics, no codes, watched test cycle, good, talked w/cust, op test ok; Job Cmpltd,
KITCHENAID REFRIGERATOR KTRC22KVSS00 Found evap drain frozen, cleared, reset end of drain, op test ok; , Job Cmpltd,
WRF540CWHV00 WHIRLPOOL REFRIGERATOR Found frz door not sealing, corrected, op test ok; Job Cmpltd