Appliance Repair in Lyndhurst, Pepper Pike, Mayfield Heights, Ohio
for Lyndhurst, Mayfield Heights, Mayfield, OH
Expensive for a 30 min service and small plastic part
JOSEPH - Mayfield, OH
Expensive!!!! Service efficient
Response from Fred's Appliance Service:
Hello Joseph! Thank you for your review. I've reviewed the charges on your particular job record, and they are in line. We charge in accordance of a national flat rate labor guide that our parts distributor provides. This guide is a nationally recognized guide in the appliance industry. Let me know if we may be of further assistance. Thank you - The Fred's Team
vERY FOCUSES WORKER INTENT ON SOLVING THE PROBLEM
PATRICIA - Mayfield, OH
DANIEL - Lyndhurst, OH
TOM - Mayfield Heights, OH
CHARLES - Mayfield Heights, OH
Corina was very knowledgeable. solved our issue with the stovetop. helped me understand the other issue with the knobs getting hot when using the oven.
WDF520PADW3 WHIRLPOOL DISHWASHER As I was taking the machine apart I found that the two screws at the top of the machine by the door latch what the screw goes into is broken and it is acting like a nut and bolt holding everything together. The user interface directly attaches to the front panel making it so it will not come apart additional parts will have to be ordered. Because the machine will have to be broken to come apart; ordrng 1 W10836798 (UI) and 1 W10860142 (INNER DOOR) and 1 WP8269259 (GASKET VENT) and 1 WPW10653840 (LOCK)
JDB9600CWS JENN-AIR DISHWASHER Installed new power cord, op test good ; Job Cmpltd
GSF26C4EXW00 WHIRLPOOL REFRIGERATOR The units Air damper control is sticking open. Customer is hesitant on fixing it est only
WFG361LVS1 WHIRLPOOL RANGE Customer had the burner tops miss matched and one of the knobs it stripped out unit tested good ordering a knob customer can install; ordrng 1 WP8273103 (KNOB),
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.