Appliance Repair in Lyndhurst, Pepper Pike, Mayfield Heights, Ohio
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for Lyndhurst, Mayfield Heights, Mayfield, OH
Vincent - Mayfield Heights, OH
I have a very good experience with the repair person from your company and they do very goos work
George - Mayfield, OH
Morris - Mayfield Heights, OH
He answered all questions & was efficient.
Robinn - Mayfield Heights, OH
Called and made an appointment for a leaking washer (purchased 5 months ago). Technician was there less than 15 minutes, completed a diagnostic and said nothing was showing up, did NOT complete a wash cycle, decided that the detergent tray must not have been aligned properly, and left. I ran a load immediately and, of course, it still leaked- called the company back right away. Customer service representative was extremely rude - told me the technician would NOT be coming back out that day, and I would need to schedule another appointment. Now, I took a day off work to be there for the first appt - the technician had just left ... she never apologized for the inconvenience, she never offered to contact the technician in case he had a cancelation or finished early for the day - so he could come back out. She acted as if I was being unreasonable by calling because the problem had not been resolved. I work in customer service, this is NOT the way to treat a customer. Very unhappy with the service thus far - will send an update after my next appointment - a week away, another day off of work, and hopefully my new vinyl plank flooring will not be ruined. Not happy.
Response from Fred's Appliance Service:
Hi Robinn, Thank you for sharing your review and reaching out to us. We are so sorry to hear that your washing is still not working properly. I do see that when the technician was in your home, the unit was working as designed - intermittent issues can certainly be tricky! I do see we have you scheduled for a follow-up appointment on Wednesday and we will get this taken care of for you! Thank you! The Fred's Team
James - Mayfield Heights, OH
Corina was very knowledgeable and explained everything so I knew what she was doing and why
Michae - Lyndhurst, OH
He was very knowledgeable and polite and solved my problem expeditiously.
Elizabeth - Mayfield Heights, OH
Really helpful and friendly and on time. I would recommend anytime!
great service, very friendly
Abigail - Mayfield Heights, OH
dan was the man!
Angela - Mayfield Heights, OH
Great service & response time. Friendly technician.
Lynn - Lyndhurst, OH
Edward - Lyndhurst, OH
Jeff M did a great job!
Julio - Mayfield Heights, OH
Hello, look, I was not there, but my wife was there and she told me that they were very kind and respectful and that the Technician was very quick in her work and that we thank her very much for her work.
Barbara - Lyndhurst, OH
Wonderful young man, explained the problem, what he had to do to solve the problem, and did so.
Billy - Mayfield Heights, OH
They had the replacement part on the truck and the repairman had it fixed in minutes.
Susan - Mayfield, OH
Kathryn - Mayfield Heights, OH
Technician was very professional and friendly, service with a smile.
Great service excellent job no long wait time very punctual
Connie - Lyndhurst, OH
Great service excellent job not a long wait time very punctual
Great service !!
Mark - Mayfield Heights, OH
I appreciated the email that showed the technician scheduled and where I was on his list of stops. Nice touch!
great service, courteous service
Robert - Mayfield Heights, OH
Quick & Easy
Kyle - Lyndhurst, OH
Sean - Mayfield Heights, OH
Stuck ice cubemakes technicians job a breeze
Nancy - Mayfield Heights, OH
Excellent technician solves problem with no ice cubes by finding one stuck in the tubing!!
Scott - Mayfield Heights, OH
OFFICE WORKED WELL WITH ME TO SCHEDULE APPT. AND FOLLOW UP AT A CONVENIENT TIME......DAN WAS EFFICIENT IN THE REPAIR PROCESS.
Susan - Mayfield Heights, OH
1) Joe came and diagnosed the problem. He was terrific--pleasant and professional. He ordered the parts, which I got the next day. 2) Dan, with a trainee (Nick) fixed my dryer. Both were pleasant and professional.
Bradley - Mayfield Heights, OH
I contacted Whirlpool's customer service line on Friday afternoon and was immediately contacted by Fred's Appliance regarding an appointment on Monday. Corina was friendly and helpful, and didn't even laugh at me when we realized that I was just pushing the button on the washer incorrectly.
WASHER WHIRLPOOL MHW5630HW0 "Cc: leaking From dispenserCalled customer, on way. Customer stated she paused the cycle. Arrived customer started unit. It restarted a fresh cycle. Found unit is leaking from bellow. Found hair buildup in seal, cleared hair. Continued cycle, watched. Leaking from dispenser in final rinse. Needs dispenser assembly2 techs on return visit; ordrng 1 W11316600 (drawer)"
WASHER MAYTAG MVWX655DW0 Cc: grinding noise during spin cycleFound squealing when unit started spinning. Found cam gear coming loose. No damage to cam. Applied loctite and tightened cam gear. Ran auto test and calibration. Op test ok
WASHER MAYTAG MVWB765FW3 Installed new part unit op tested good
DRYER MAYTAG MEDB755DW2 Installed new part unit op tested good
REFRIGERATOR AMANA ABB2527DEQ "Installed control board, set to program 11. Op test good."
OTR MICROWAVE WHIRLPOOL WMH31017HB2 "Cc: noise, buttons on ui not functioningFound controls were not selected properly for the ui buttons. Found unit only made noise when a dish was too big and would hit the door and rear of cavity. Could not duplicate noise. Op test ok"
DISHWASHER KITCHENAID KDTE304GPS0 Installed new part unit op tested good
REFRIGERATOR TAPPAN WRF560SEHZ00 Cc ice not making or dispensing. Not dispensing water either. Found water valves failed. Water getting to unit. Noticed customer has bullet style valve on water line. Advised customer to replace with a ball valve. ; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10279866 (valve-inlt)
DRYER MAYTAG MEDB755DW2 "The units not heating I found the heating elements fused to the cabinet the high limit cut off fuses open the thermal fuse is open; ordrng 1 279838 (element,heater) and 1 W10900067 (cutoff-tml) and 1 WP3392519 (thermal fuse), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR AMANA ABB2527DEQ "Cc unit not coolingCustomer had unit unplugged, he plugged in about an hour before I arrived. Unit is cooling at this time, freezer temps at 20, ff at 55. Smell of burnt electrical from ff compartment, jazz board needs replaced. Have not received truck stock replacement yet. Quoted repair, this school is tax exempt. Ordering jazz board. ; ordrng 1 WPW10503278 (refer elect cont brd15677), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL MHW5630HW0 Cc: leaking from dispenserRan quick test. Ran water fill test. Could not duplicate leak. Unit functioning as designed. Placed water mat. Op test ok
DISHWASHER WHIRLPOOL KDFE104DWH5 Cc of a leak Ran unit several times Could not duplicate a leak took apart spray arms to see if unit was cracked Found a ton of plastic wrapping in arms Took seal out cleaned it up and put it back on Leveled unit as well Advised that in rare spray arms may cause water to shoot right at seals and push water out Advised to watch and call back if leak continues
COOK TOP KITCHENAID KGCS105GSS09 "Installed new orifaces and igniter switch harness, op test good"
WASHER MAYTAG MVWB765FW3 Customer did run a delicate cycle the clothes did not spin. using her exact settings around the drain in Spin the same soil level and spin speed the unit did spin the clothes off. There must be a software issue inside the control board.; ordrng 1 W11195970 (cntrl-elec)
OTR MICROWAVE WHIRLPOOL WMH31017HS2 Customer more in depth explain to me the issue that he is having. It turns out this model will turn the cooling fan on once enough heat internal of the cabinets and will turn the fan off when the internal temperature of the microwave is below set amount. This is a safety feature built into the microwave it states it in his owners manual
REFRIGERATOR AMANA ART318FFDW06 "Cc: not freezing in freezer section, freezing in ff section, ice freezing in a big chunkFound temps in freezer at 6 degrees and ff at 35 in ff section. Found no ice blocks in the ice bin. Spoke with BJ, he advised that changing the air flow to ff section should bring the ff temps up to where they need to be and the unit with the temps it’s at is working as designed. Adjusted freezer air vent to allow more air to stay in freezer. Op test ok"
REFRIGERATOR WHIRLPOOL ET1FTKXKQ11 "Customer complaint of frost in freezer section , doors are sealing, unit is operating as designed"
DISHWASHER KITCHENAID KDTE304GPS0 Main control is getting 120 V power needs ui and main board; ordrng 1 W11165146 (console) and 1 W11305303 (cntrl-elec)
WASHER WHIRLPOOL WTW5000DW2 "Cc unit not filling, stays in rinse all the timeRan diagnostics, found code f8e1 for long fill no fill, f7e5 for shifter fault. Ran auto test, no water coming in on either hot or cold, found both valves turned off. All functions passed once waters turned on. Ran calibration. Op test good."
WASHER MAYTAG MVWC565FW2 Cc: leakingCustomer states it leaked when it wasn’t being used. Ran auto test and calibration. Unit did not leak. Found water leaking from the sink drain where the unit drains to(took pic). Ran manual fill. Watched. Could not duplicate leak. Placed water mat. Op test ok
WASHER WHIRLPOOL MAH5500BWW "Cc: jet like noises, clanking noisesFound basket extremely loose, found jet like noises in spin. Needs outer tub and basket assembliesBasket shows no longer available."
COOK TOP KITCHENAID KGCS105GSS09 "Customer complaint that left front burner is not lighting, igniter arcs when other burners are lit, unit needs new igniter switches also; ordrng 1 WP4456905 (harns-wire)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint that ice jams up and water filter door is broken, found bail arm had come out of ice maker , reinstalled, found water filter door broken, ordering filter door, customer will install ; ordrng 1 WP67006331 (cover-filt)"
DISHWASHER WHIRLPOOL DP940PWKQ1 Installed impeller and seal kit and drain check valve. Ran wash test and cancel drain. Op test good
OTR MICROWAVE WHIRLPOOL WMH31017HS2 Installed new part unit op tested good
COOK TOP KITCHENAID KGCS105GSS09 "Cc unit LF burner not igniting Confirmed LF burner no ignition, other burner functions good. Customer has new igniter but could not install himself. Burner head screws are corroded, unable to remove top without drilling out. Quoted customer for replacement of all orifice holders which include igniters preinstalled. ; ordrng 8 WP3368921 (screw-torx)s and 1 WP8287052 (holder-orf4333) and 1 WPW10128448 (holder-orf4447) and 1 WPW10128450 (holder-orf4713) and 1 WPW10155786 (holder-orf4519), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL WFW5620HW0 "Cc: shaking and leaking from the rearCustomer stated at one point the unit walked almost off the drain pan under unit. Found no stored error codes. Ran quick test. Ran drain and spin. Ran normal cycle. Could not locate any signs of leaking, could not duplicate issues. Unit functioning as designed. Op test ok"
REFRIGERATOR WHIRLPOOL ART318FFDW06 "Cc: noise, not cooling in freezer properly, freezing in ff sectionNoise sounds like freon is pulsing through the unit. Found temps in ff section at 42 degrees and freezer at 26 degrees. Spoke with BJ. he stated to check the evaporator frost pattern. Found unit has full frost pattern. He said to call tech line. Called whirlpool tech line spoke with Cathy. She had me test air flow to the ff section. Had me check frost pattern to. She stated the Freon is going to make noise. She said we can put a sound reducer over the cap tub on drier or put strap from cap tube to discharge. She stated she would just let them know it is going to make noise. She stated unit is over stocked. advised customer air needs room to move around, and that the Freon is going to make noise. Op test ok"
REFRIGERATOR N/A KSSS42QMW01 CC that there is no water. Removed filter water came back. Advised cust to replace the filter.
DISHWASHER WHIRLPOOL DP940PWKQ1 "Cc unit not draining and grinding soundDisassembled wash assembly, no debris found, wash and drain impellers are wore. Ordering wash drain rebuild kit and drain check valve. Customer already ran card for payment. ; ordrng 1 675238 (check valve) and 1 675806 (impeller,wash), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
OTR MICROWAVE WHIRLPOOL WMH31017HS2 The relay that controls the fan is sticking needs a new control; ordrng 1 W10892389 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed new part unit op tested good
WASHER WHIRLPOOL MVWB800VQ0 "Cc unit not draining Found tub full of water, ran drain and spin, pump loud and not working.Replaced drain pump using customer supplied pump. Ran drain and spin, op test good."
DISHWASHER KITCHENAID KDTE304GPS0 Installed new part unit op tested good