Appliance Repair in Perry, Ohio
for Perry, OH
Brad & Heather
BRAD - Perry, OH
Satisfied with the work performed but unhappy with how the tech discussed the mfr and all new washer and dryers built today along with all of the other appliances we purchased. Extremely disappointing and upsetting. If you're interested in the details surrounding this conversation please call me. What's the point in going into detail if you don't care. How you respond will determine whether I use Fred's appliance again.
Response from Fred's Appliance Service:
Hello Brad & Heather. Thank you for your review. It was good speaking with you this morning to clear up your concerns. Have a great week! - The Fred's Team.
Adam - Perry, OH
JOSEPH - Perry, OH
Adam - Perry, OH
great service! top notch!
Our spasmatic ice maker in our refrigerator is now reliable!
ARTHUR - Perry, OH
We have had nothing but the best association with Art Vondrak, your rep, Gail, their friendly attitude - and light humor really set us up with a great/ reliable service/repair!! Thank you for having them for your employees . . . they were fantastic! yes, we will call you when we need you!
DFE29JGDABB GE REFRIGERATOR Replaced the water valve. Cycled the water dispenser and im. Ran test 00 99 for the ff im and test 01 00 for the fz im. Optest ok. ; Job Cmpltd,
DFE29JGDABB GE REFRIGERATOR Replaced the water valve. Optest ng. Checked the water line going into the unit, 120v removed water line water coming in from house, had water Will need a new water valve. Called GS to order oart. ; ordrng 1 WR55X11128 (valve water iso asm), schdld next appmnt for 8/17 THU
WDF560SAFM0 WHIRLPOOL DISHWASHER Installed new part unit op tested good ; Job Cmpltd,
DFE29JGDABB GE REFRIGERATOR CC that they are not getting water or ice going to the unit. Checked water line, its an inline valve. Checked the voltage to water water valve, getting 120v. Will need a new water valve. Called BB to order part. ; ordrng 1 WR57X10098 (valve dual water), schdld next appmnt for 8/10 THU
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Your technician, Jeff, just left so I can write my review. I have been very impressed with this business from day one, very businesslike, very professional, very helpful. The ease of scheduling an appointment online was much appreciated. And being able to track your technician's progress was a terrific perk. I could go ahead and do other things about the house while waiting. The phone alert that he was on his way-excellent. Jeff arrived and checked my disabled washer. An expensive part was available, but given the washer's age, Jeff's suggestion was a new washer was the way to go, rather than to keep putting money into this 2003 appliance. (I had the same feeling). Jeff was friendly and professional.
I highly recommend Fred's Appliance and will definitely use again if
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.