Appliance Repair in Perry, Ohio
for Perry, OH
KURT - Perry, OH
informed me at every step what was happening and what was going to happen, was on time and professional.
LORI ANN - Perry, OH
Ben came in, found the problem right away, fixed it and showed me what it was, and now I’m baking pumpkin magic bars right now. Yay and thank you!!
NITA - Perry, OH
Reliable, prompt, courteous
Brad & Heather
BRAD - Perry, OH
Satisfied with the work performed but unhappy with how the tech discussed the mfr and all new washer and dryers built today along with all of the other appliances we purchased. Extremely disappointing and upsetting. If you're interested in the details surrounding this conversation please call me. What's the point in going into detail if you don't care. How you respond will determine whether I use Fred's appliance again.
Response from Fred's Appliance Service:
Hello Brad & Heather. Thank you for your review. It was good speaking with you this morning to clear up your concerns. Have a great week! - The Fred's Team.
Adam - Perry, OH
GE REFRIGERATOR DFE29JGDABB Replaced ff fan motor and updated the software. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
KENMORE SXS REFRIGERATOR 253.70319211 Installed new part unit op tested good ; Job Cmpltd,
GE MICROWAVE PT970SM4SS Found control bd with a burnt spot from a power outage per customer. Needs control bd ; ordrng 1 WR55X23924 (board asm main contr), , schdld next appmnt for 6/15 FRI !, saved tckt
GE REFRIGERATOR DFE29JGDABB Found ff evap fan motor not running. Unit needs fan motor and software update. ; ordrng 1 WR49X25197 (FF FAN MOTOR AND SOFTWARE UPDATE ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 6/18 MON !,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.