Appliance Repair in Ravenna, Ohio
for Ravenna, OH
JAMES - Ravenna, OH
The repair guy was great on-time clean cut. Very efficient and polite he worked on the washing machine however it is still squealing
Response from Fred's Appliance Service:
Hi Jim, Thank you so much for leaving us a 5-star review. We always strive for 5-star service, but a squealing washing machine isn't up to our standards. I just left you a voice mail to get you set up for another appointment so we can get you taken care of. You will just need to call your extended warranty company at 888-775-6937 to schedule service. As always, feel free to reach out to us with any questions or concerns 1-888-45-FREDS. Have a great weekend!
SUSAN - Ravenna, OH
TY - Ravenna, OH
The service tech was very friendly, professional, and knowledgeable. He was able to diagnose and fix the problem with my refrigerator. He even had the part in his truck so a second visit was not needed.
Good Service Call
GARY - Ravenna, OH
Arrived on time and well prepared for the job. Very thorough. Problem solved. In and out less than an hour!
GREG - Ravenna, OH
Called to say he would be early. He was technically sound and instilled confidence that after 5 or 6 prior attempts by another repair company that ice would be produced for longer than a couple months. Cleaned up the work site when done.
MAYTAG WASHER MVWX655DW1 Ran diagnostics, no fill, tested valves. Ng, cleaned valve screen, ng, needs valve, drain pump cracked, needs pump; ordrng 1 W10876600 (DRAIN PUMP) and 1 W11127357 (VALVE), schdld next appmnt for 4/24 TUE !,
WHIRLPOOL WASHER WTW8040DW1 Ran spin, no noise, cust had recording of noise, removed rotor, tightened stator and cluTch, ran unit again, no noise, ran with load, no noise, op test ok; Job Cmpltd,
WHIRLPOOL DRYER WGD4815EW2 Found coil pack bad, needs replaced; ordrng 1 WPW10328463 (COIL PACK), schdld next appmnt for 4/17 TUE !,
WHIRLPOOL REFRIGERATOR WRT541SZDM00 Found unit leaning forward, corrected, evap drain clear, sealed cabinet, ff door seal not sealing, corrected, op test ok; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.