Appliance Repair in Ravenna, Ohio
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for Ravenna, OH
Bradley - Ravenna, OH
Professional and friendly
Deborah - Ravenna, OH
I had to leave for work before the technician arrived but my daughter was here. She said he was very professional and kind.
Vesna - Ravenna, OH
Cynthia - Ravenna, OH
Jeff - Ravenna, OH
Fred’s has been good to work with. However the tech has been out two times and my washer is still not working. Because it’s under warranty still I have to go through whirlpool and each time I have to wait a week for the next appointment. I am now just over a month without a washer now. So I am frustrated
Response from Fred's Appliance Service:
Hi There, Jeff! Thanks for dropping us a line. We're very sorry for the continued troubles. We never like being conquered by difficult appliances! We will be sure to pay some special attention on this job to get you all squared away. Thanks again! -The Fred's Team
Maria - Ravenna, OH
Extended Warranty worked well
Carolyn - Ravenna, OH
Brian was prompt and knowledgeable. Made the right diagnosis and fixed the problem.
Brian was "AWESOME"
Dorothy - Ravenna, OH
It took two trips, but the problem is solved. The young lady who answers the phone needs an attitude adjustment. Being mute does not solve problems. She needs to learn that the person on the other end of the line is ALL of the staff's bread and butter.
Response from Fred's Appliance Service:
Hi There Dorothy! Thanks so much for dropping us a line. We will be reviewing your interactions with your customer service rep along with the manager. We're glad Brian was able to complete your repair! Thanks again for your comments. -The Fred's Team
Brian was very knowledgeable and efficient. We are always pleased with the friendlieness and professionalism of the technicians.
Eugene - Ravenna, OH
We always tell others how great Fred's service is and readily recommend this company!
Ken - Ravenna, OH
Vesna - Ravenna, OH
Natalya - Ravenna, OH
David - Ravenna, OH
Work was done on time and efficiently; technician was friendly and professional.
Prompt service, professional staff members
Jean - Ravenna, OH
Brian and his assistant were on time by the exact minute shown on the technician tracking site. Had a very short but thorough examination of our washer, and it ended with no additional charges aside from the service call. Love the site where we were able to track the status of our service call at any moment. Will definitely use this company in the future! Thank you!
Found problem, fixed machine
Matthew - Ravenna, OH
Tech found problem quickly, ordered parts, had them shipped to my house, showed up next day and installed them. No muss, no fuss
REFRIGERATOR GE GFE28GMKDES Installed fan OP TEST OK
DRYER MAYTAG MDG2500BWW Installed listed parts. Ran test cycle. Op test ok
WASHER MAYTAG MVWB835DW1 Installed control and ui. Ran auto test and calibration. Op test ok
WASHER GE GUD27ESSJ0WW Cc: not draining water from tub/not washingRan normal cycle Found unit to fill and drain. Will not wash. Just hums and shuts off. Found drain hose is ran up the back side of the dryer then ran downward to the drain tube. Advised customer drain tube should only be at 38 inches and only 4-5 inches into drain tube. Also advised customer that all the water that sits in the drain hose will run back into the washer once the unit stops draining. Pulled panel. Needs motor assembly and capacitor; ordrng 1 WH12X10513 (run capacitor) and 1 WH49X25738 (kit motor and shield)
DRYER MAYTAG MDG2500BWW "Cc of noise found belt worn and pulleys worn as well Needs. Belt idler pulley and 2 rollers ; ordrng 2 12001541 (bearing & roller asy3018)s and 1 WP33002535 (belt2222) and 1 WP6-3700340 (bearing1652), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWB835DW1 Cc unit will not always go to selected mode unit jumps cycle selection and also that unit will not always complete a cycle Found unit not staying on selected cycle Found error for communication f6e3 Ran auto test did not complete Ran manual test for lid lock unit is locking Needs Control and UI console ; ordrng 1 W10861510 (console) and 1 W11024149 (cntrl-elec)
DRYER WHIRLPOOL WED4815EW1 Cc of noise Found noise coming from idler pulley Replaced using truck stock OP TEST OK ; used 1 691366 (
REFRIGERATOR GE GFE28GMKDES Cc of noise still Found noise coming from ff fan Needs fan replaced ; ordrng 1 WR24X27948 (refrigerator fresh f) and 1 WR60X29099 (refrigerator fresh f)
DRYER MAYTAG MED5630HC0 Cc of err error Found door switch OPen Needs door switch ; ordrng 1 W11189141 (switch-dor)
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Cc of unit not cooling in fridge but freezer is fine Found evap fan frosted over due to warm air entering from Ff door Ff doors where not aligned could not align with just using feet had to use 2 washer shims from truck stock Defrosted fan OP TEST OK ; used 2 487576 () from stock
REFRIGERATOR KITCHENAID KRFC604FSS00 Cc of no ice Found ice maker not finding home position Needs ice maker Customer wants to self install but also wants to keep appointment just Incase ; ordrng 1 W10898228 (icemaker)
REFRIGERATOR GE GFE28GMKES Cc of abnormal noises Ran all service test for moving parts with NF GE control Module Could not reproduce noise that customer was concerned about Did find an firmware update for fan speed and other various issues Applied update Re ran service test again no abnormal noises can be heard at this time
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Cc of some water freezing in the left door Found temps to be a little colder than set point Adjusted temps and advised customer on product placement OP TEST OK
WASHER WHIRLPOOL WTW4816FW2 Customer showed pop took pic Cc unit wouldn’t start a load Ran diagnostics found no errors codes Ran auto test completed no issues Ran calibration OP TEST OK
REFRIGERATOR MAYTAG MFT2776DEM00 Cc of no cool Found leak on evap suction line Causing loss of cool in freezer and fridge sections. Customer has food lossRecovered refrigerant redid solder joint on evap installed filter drier from truck stock Recharged with 5.5 oz of r134aRan test 4 nice frost patterns Howe day on evaps Advised of 48 hour cool down No charge issue was due to my faulty installation of the evap. and drier is covered under 1 year part warranty ; used 1 W10143759 (
REFRIGERATOR WHIRLPOOL WRS322FDAW Cc ice maker not shutting off Found switch bad in ice maker and not shutting off Replaced ran test harvest OP TEST OK
REFRIGERATOR FRIGIDAIRE LGHK2336TF Cc filter won’t come outRemoved filter advised customer on how to replace OP TEST OK
DISHWASHER KITCHENAID KDTE404DWH0 Installed control panel Ran test cycle OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
WASHER AMANA NTW4516FW3 Installed valve ran auto test Ran test load with clothes and made sure unit filled and switched to wash cycle OP TEST OK
REFRIGERATOR WHIRLPOOL WRS322FDAW Installed led lights OP TEST OK
WASHER AMANA NTW4516FW3 "Cc: unit will not wash clothes properly, will not go into wash cycle under a loadFound error code f8e1(long fill no fill)Ran regular cycle, unit filled and agitated, cancelled cycle, had customer throw in a load. Restarted regular cycle, unit filled, and agitatedFound good water pressure to unitNeeds water valve; ordrng 1 W11210463 (valve)"
DISHWASHER KITCHENAID KDTE404DWH0 "Cc: key pad not allowing selectionsFound key pad dead, checked unit receiving 120v and control sending proper power to uiRan ui testNeeds ui; ordrng 1 W10537419 (panel-cntl19282), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWB835DW3 Could not verify unit model or serial tag was missing Advised I couldn’t work on unit with out it
REFRIGERATOR WHIRLPOOL WRS322FDAW Cc of unit not making ice and. Lights not working Found ice bin full and ice maker functioning Found led lights dim pulled power and turned back on lights still dim Needs Led Modules ; ordrng 1 WPW10515057 (light) and 1 WPW10515057 (light) and 1 WPW10515058 (light)