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for Richmond Heights, OH
Michael - Richmond Heights, OH
When the right parts were received the repair was quick and complete
Gwendolyn - Richmond Heights, OH
Very pleased with the service.
Tyrone - Richmond Heights, OH
Promt service, knowledgeable tech, fixed the problem!
CONNIE - Richmond Heights, OH
Corina was very knowledgeable and was able to diagnose the problem with the wall oven. She had the part on the truck and fixed it immediately.
TIMOTHY - Richmond Heights, OH
Service technician Corina was right on time, courteous and efficient. Repair and payment process were done quickly.
ALAN - Richmond Heights, OH
Corina was timely and very professional.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Found lights not working. 120v to AC/DC module. Also, customer said freezer light went out first. Will need main and secondary light modules. Office to order parts.; ordrng 1 WPW10515057 (LIGHT MODULE) and 1 WPW10515058 (LIGHT MODULE)"
REFRIGERATOR WHIRLPOOL ED2KVEXVB01 "Customer complaint that unit is leaking, found a crack in the valve, unit needs new valve, installed new valve, op test good ; used 1 W10408179 (VALVE-INLET 87.68) from stock"
WASHER WHIRLPOOL WTW5000DW1 Installed new part unit op tested good. It turns out the motor that I took off the machine that came from the factory has the incorrect part number for this washer. Whirlpool directly ordered new motor and control for the customer which has the correct part numbers. Not sure what this motor is for but I don’t think it’s for this washer.
OTR MICROWAVE WHIRLPOOL GH8155XMB0 Cc of no heat Found unit getting 6.3 amps heard mag popping and really noisy Can not get a proper reading on transformer Needs Magnetron and High Voltage transformer replaced ; ordrng 1 W10245183 (magnetron) and 1 WPW10136726 (transformr)
WASHER WHIRLPOOL WTW5000DW1 The parts I ordered are for a different model # I’m not sure how this happened cust Called wp Customer service while I was here #1532709540 wp is ordered the parts; ordrng 1 W11116590 (CONTROL ) and 1 W11283592 (MOTOR )
WASHER WHIRLPOOL WTW5000DW1 The unit has the a motor fault code I cleared the code check the windings tested good ran a quick cycle code came back the unit needs both more n control ; ordrng 1 W10636054 (cntrl-elec) and 1 WPW10677715 (MOTOR )
WASHER WHIRLPOOL WTW5000DW1 The unit was being loaded incorrectly I explained the proper way unit tested good
REFRIGERATOR WHIRLPOOL ED5VHEXVB04 "Cc temperature concerns, frost buildup in freezerFound gap in door gasket on top rightSteamed gasket and removed ice build up OP TEST OK"
RANGE WHIRLPOOL KGST307HBS6 Installed parts Programmed board Ran Test bake OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
REFRIGERATOR WHIRLPOOL GI6FDRXXY09 "Customer complaint frz light not working and condensation on frz top, found evap drain clogged, ice build up on frz floor, unit has duck bill style drain valve, replaced with ts, cleared ice, op test good; used 1 W10619951 (TUBE-DRAIN) from stock"
WASHER WHIRLPOOL MVWX655DW1 "Installed control, calibrated, op test no good, drain pump just humming, quoted customer to check for obstructions under the tub, ok, removed basket, no obstructions found, motor ohms out good, pump overheated and will not let service mode to activate, just blinks, advised customer to try a drain and spin in the mornin, if water pumps out all good, if no water drains into sink then unit needs new drain pump also, cL only, charged a little more for basket removal but said I would install drain pump with no additional labor charge, W10876600 quoted 121.74 plus tax"
WASHER WHIRLPOOL MVWX655DW1 "CC that the unit stopped in middle of cycle and did not finish. Will not power on. Has 120 volts going to the control. The light is not flashing does not have 5 volts dc. Will need a main control. Called Sm to order part; ordrng 1 W11116592 (cntrl-elec 29404), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRF560SEYM00 "Customer complaint fridge not cooling, confirmed only lights on in unit, unit had cooling off, instructed customer on how the display functions, advised customer to allow 24-48hrs for temps to settle"
REFRIGERATOR KITCHENAID KFIS20XVMS6 "CC that the unit is not working. Found no fans, or the compressor ar working. There are no lights to the UI. The lights in the unit are working. Will need a main control and UI. UI is no longer available"
REFRIGERATOR WHIRLPOOL ED5VHEXVB04 Installed new part unit op tested good
RANGE WHIRLPOOL KGST307HBS6 Cc of f2e3 Found keypad stuck Had customer reset breaker Ran test cycles OP TEST OK
REFRIGERATOR WHIRLPOOL ED5VHEXVB04 "CC that gasket is torn and the ice bin is cracked. The bottom of the gasket is torn on the freezer and the ice bin has a hole in the bottom. Advised cust the warranty company will not cover the ice bin. Called SM to order part. ; ordrng 1 2159082 (gasket,door fzr (blk)"
DRYER WHIRLPOOL WGD85HEFW1 "CC that not all cycles work, the vent light comes on and there is a noise. Checked outside vent, pulled lint out from the edge of the vent. Light did not come on. Unit started every time. Ran for 20 minutes and could not duplicate the noise. Optest ok."
WALL OVEN WHIRLPOOL WOD51ES4ES00 Replaced thermal fuse. Ran bake. Op test ok.
COOKTOP ELE KITCHENAID KFED500EBS00 The new oven is very different compared to her old oven. With my temp gun we went through low medium high on the burners in question they function fine the hot surface light kicks off at 200°
DISHWASHER KITCHENAID KUDE20IXSS9 Cc of unit not washing Found water valve getting power but not filling Needs water valve
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Cust showed pop, sent pic. CC that there is frost around the freezer bins and the shelves. Found gasket not touching the frame. Steamed gasket out. Optest ok"
DISHWASHER KITCHENAID KDTE204GPS0 Installed control. And ui Ran auto test OP TEST OK
WALL OVEN WHIRLPOOL WOD51ES4ES00 "Cust showed pop, sent pic. CC that there is no power to the unit. Found the thermal fuse is open. Will need a new thermal fuse. Called SM to order part. ; ordrng 1 W11025102 (fuse-thrml)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cust was sent led bd. No good. Needs power bd and main control bd. Also need to order door parts. ; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10878115 (hinge-door) and 1 W10904595 (LATCH DOOR LEFT HAND ) and 1 WPW10505294 (cam-door)
REFRIGERATOR AMANA ABB1922FEW "The unit has no frost pattern or heat transfer. The compressor is pulling .75amps the unit needs a evap and filter est only ; ordrng 1 12002051 (evaporator) and 1 WPW10143759 (FILTER), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 The water is leaking from behind the dripping is coming from an aftermarket in-line water filter I took a picture of the leak. Also the saddle valve is stripped and leaking. Customer needs a plumber there is very little floor damage if any at all
DISHWASHER KITCHENAID KDTE204GPS0 Customer did not receive parts ; saved tckt
DISHWASHER KITCHENAID KDTE204GPS0 "Verified pop, sent pic..updated dop, sent pics. No response from panel. Removed front panel. 120 to control. Ran panel test. No response from control. Will need control. Customer also said LEDs on panel were bright then got very dim. Panel may also have failed. Will order both parts.; ordrng 1 W11087209 (CONTROL) and 1 W11165146 (PANEL)"
REFRIGERATOR MAYTAG MFI2269FRZ02 Cc of no water Customer did not have water filter installed correctly Installed water filter ran water until it was clear OP TEST OK
DISHWASHER WHIRLPOOL MDB7749AWW2 Installed new part unit op tested good
RANGE WHIRLPOOL n/a Gave Cust a cwow. She said a new unit is being delivered and the ll was supposed to cancel. Tech said he would note it and if service is needed to contact the office back. ; saved tckt
FFUS2613LS4 frigidaire refrigerator Machine not defrosting and no airflow to ff side. Placed CNTRL into defrost.. heater on at 470 watts. Will need new main control
MDB7749AWW2 WHIRLPOOL DISHWASHER Wiring harness is burnt damage the connectors on the control ui is not displaying anything unit needs a new wiring harness main control user-interface. I left hinge is starting to rust along with the outer panel of the door and 3 screws are missing . ; ordrng 1 W10811149 (UI) and 1 W11202746 (CONTROL ) and 3 WPW10348409 (SCREW )s and 1 WPW10413098 (WIRE HARNESS )