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for Richmond Heights, OH
Gwendolyn - Richmond Heights, OH
My problem was quickly resolved
Teresa - Richmond Heights, OH
Corina was very polite friendly and through explaining her findings to me I would definitely ask for her again. I wish all repair people were so reliable and honest
Elliott - Richmond Heights, OH
Corina is awesome. Would highly recommend her.
Joy - Richmond Heights, OH
Michael - Richmond Heights, OH
When the right parts were received the repair was quick and complete
Gwendolyn - Richmond Heights, OH
Very pleased with the service.
Tyrone - Richmond Heights, OH
Promt service, knowledgeable tech, fixed the problem!
CONNIE - Richmond Heights, OH
Corina was very knowledgeable and was able to diagnose the problem with the wall oven. She had the part on the truck and fixed it immediately.
TIMOTHY - Richmond Heights, OH
Service technician Corina was right on time, courteous and efficient. Repair and payment process were done quickly.
ALAN - Richmond Heights, OH
Corina was timely and very professional.
DRYER WHIRLPOOL WED6600WL0 "Customer complaint that unit is not starting , confirmed, found strike broken, found thermal fuse open, jumped out, unit did not start, unit needs new control, door strike and thermal fuse, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, customer does not want repair at this time ; ordrng 1 W10295405 (strike 39.67) and 1 WP3392519 (fuse-thrml 15.40) and 1 WPW10111616 (cntrl-elec 236.33), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL WDT730PAHZ0 The unit has no saved error codes I ran a test cycle heating element cycled on customer is using rinse aid unit tested good. Customer is running the dishwasher at night which is causing the steam to re-condense and form back on the dishes
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Cc ice maker not making iceCustomer showed popFound ice maker bail arm in off position, showed customer, explained how ice maker works. Turned ice maker on, let it cycle. Op test good."
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Cc unit not making iceRan manual test cycle on ice maker jumping T to H, unit not cycling correctly, never shuts off, never calls for water. bail arm switch does not work. Unit needs ice maker. Customer not repairing at this time, estimate only."
RANGE AMANA AGR5630BDW1 Cc: interior bulb not workingFound bulb burner out socket receiving 120vNeeds bulbCustomer to install bulb; used 1 8009 (APPLIANCE BULB617) from stock
REFRIGERATOR WHIRLPOOL ED5VHEXVB04 Cc: frost in freezerFound a magnet stuck to the bottom of fridge by the freezer door gasket causing a gapSteamed out gasketOp test ok
REFRIGERATOR KITCHENAID KRSC503ESS01 "Called whirlpool techline spoke to Scott suggested sealing cabinet to liner and running test 4 to ensure proper valve operation, cleared fresh food section evaporator , ran test 4 valve is working, sealed cabinet to liner, advised customer to monitor , control and user interface were not installed unit already has updated software per techline"
DISHWASHER WHIRLPOOL WDF520PADB7 "Cc unit not washing dishesCustomer told me they couldn’t change wash mode, and then it would start to wash then stop. I was able to change mode. Found some water sitting in bottom of unit, did cancel drain, drain fine. Found no loop in drain line under sink. Added loop, informed customer of why drain loop is needed. Ran diagnostics, no codes stored. Ran wash cycle on normal, let run for 20 min, unit operating as designed. op test good.Customer does not have pop, no entitlement. Quoted service."
DISHWASHER MAYTAG MDB6701AWW Installed listed latch kit. Ran wash and drain test. Op test good.
DISHWASHER MAYTAG MDB6701AWW "Installed listed control , wash arm, heater. Door latch handle fell apart when door skin was separated. Found broken pieces inside door. Unit needs latch handle. ; ordrng 1 WPW10130695 (latch kit)"
DISHWASHER MAYTAG MDB6701AWW "Found dishwasher heater not shutting off, overheating the dishwasher, and damaged the spray arm, continuous signal from control. Office to order control, wash arm, wash arm cap, and heater.; ordrng 1 W10283681 (heater) and 1 WP6-918806 (arm- lower) and 1 WP99003083 (cap- wash) and 1 WPW10218837 (cntrl-elec)"
REFRIGERATOR AMANA ABB2221WEW1 Cc unit freezer leaking. Found drain clogged and iced over. Unit has duckbill style drain. Service pointer W10632338c replaces with p trap style drain. Special project S38253 covers parts and labor. Replaced drain with truck stock. Cleared freezer evap drain. Op test good; used 1 W10619951 (TUBE-DRAIN) from stock
REFRIGERATOR WHIRLPOOL ED5VHEXVB04 Installed ff door gasketTried to steam gasketSteamer not workingPut foam behind seal to get a proper sealOp test ok
REFRIGERATOR WHIRLPOOL ED5VHEXVB04 "Cc: freezer covered in frostFound ff side door gasket of refrigerator to have huge gap(took pic)Steamed gasket to get a better sealStill cannot get complete sealNeeds ff door gasket; ordrng 1 2159083 (gasket,door ff (blk))"
REFRIGERATOR AMANA ABB2221WEW1 "Cc unit freezing in the freezerFound drain pan frozen over, and water leaking into freezer bottom.Rescheduling customer for later date, steamer no longer working, waiting on replacement. Customer needs next Friday."
DISHWASHER WHIRLPOOL GU3600XTVY3 The screws that hold the upper brackets popped out preventing the door closed and reinstalled the supporting bracket screws unit tested good
DISHWASHER WHIRLPOOL WDT730PAHZ0 Entitlement show up. CC that there is water staying in the bottom of the tub. Ran diag no codes. Ran a calibration unit drained. Started a normal cycle and the unit drained. Advised cust the plastic tub will have water left. Optest ok.
DRYER MAYTAG MGDX655DW0 The unit being overloaded causing towels to get caught where they shouldn’t other than the size the load being dried units tested good
REFRIGERATOR KITCHENAID KRSC503ESS01 "Customer complaint of frost build up , found fresh food section evaporator frosted over, cleared ice, optimized fresh food section evaporator thermistor position, op test good , if problem should reoccur unit will need main control and user interface"
WASHER MAYTAG MVWX600BW0 "Cc unit clicks and then stops workingRan diagnostics, actuator not engaging, will not shift from agitate to spinFound components underneath of machine covered in oil. Unit needs gearcase, actuator, pulley, motor.; ordrng 1 W10721967 (drive pulley) and 1 W10832724 (drive motor) and 1 W11035747 (gearcase) and 1 WPW10006355 (actuator)"
DISHWASHER WHIRLPOOL WDT970SAHV0 "Installed ui panel op test good"
WASHER ROPER RTW4516FW2 Installed new part unit op tested good
REFRIGERATOR WHIRLPOOL WRT311FZDB00 CC that it’s not cooling properly. Ff 41 fz 5. Found the ff is overpacked with food. Advised customer to not overpack the ff with food. Removed the cover from the evap good frost pattern. Checked the condenser and evap fan are running. Optest ok. No water to the unit.
WASHER ROPER RTW4516FW2 "Customer complaint washer makes a loud noise only while agitation, confirmed ran diagnostics no codes, ran heavy and light agitation could hear gears grinding, ran spin, hard clunk to shift but smooth spin, unit needs new gearcase; ordrng 1 W11255272 (GEARCASE )"
RANGE KITCHENAID KSEG950ESS1 I was not able to duplicate the issue I turned all the heating elements on and the oven unit tested good. Customer has the registration slip when she sent the machine card in. This is also an exchange she originally had a Jen air
REFRIGERATOR KITCHENAID KRSC503ESS01 "Cc condensations/frost in fridge sectionFound ff evap. Frosted over, ran diagnostics, checked fan and thermistor for correct operation, all checked good. Called techline, Ryan, suggested change defrost cycle, set to 8 hr timer, checked resistance on ff thermistor and freezer thermistor at p8 connector on control board, ff evap thermistor ohms good at 3.5k, ff thermistor good at 3.5k ohms, freezer thermistor good at 5.3k Checked door gaskets all around, all good seal."
WASHER KENMORE 110.248523 Replaced the lid switch. Started a cycle and a drain and spin. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
WASHER KENMORE 110.248523 "CC that it stopped working in mid cycle. Checked the lid switch is open. Will need a new lid switch. Office to order part. ; ordrng 1 WP3949238 (switch-lid 3668), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRS586FIEM04 "Cc smell coming from unitChecked unit drain pan and drip tray for possible source, noneAdvised customer about using options for smell absorption, such as baking soda, ground coffee and activated charcoal."
WASHER WHIRLPOOL WTW7600XW2 Cc: start button not workingFound start button clip that holds button in place brokenNeeds UI control assembly
WASHER WHIRLPOOL MHW5500FW0 "Installed water level sensorRan auto test, all functions passed, op test good"
DRYER MAYTAG MEDX655DW1 The vent was plugged. Unit op tested good
WASHER WHIRLPOOL MHW5500FW0 "Cc washer indicator light not working Found unit stuck in drain ,error code f3e1Reset unit, diagnostics auto test, no faults Unit needs a water level sensor; ordrng 1 WPW10448876 (switch-wl)"
WASHER WHIRLPOOL MHW5500FW0 "Cc door locked and error code f3e1Code f3e1 denote water level sensor errorPlugged unit in, unit stuck in drain mode, could not enter diagnosticsChecked water pressure sensor hose, checked clearRemoved drain pump access and cleared out coins in basketReassembled and retested, ran auto test Op test ok"