Appliance Repair in Rock Creek, Ohio
for Rock Creek, OH
MARION - Rock Creek, OH
SARA - Rock Creek, OH
The serviceman sent to our home was very friendly, professional, and knowledgeable!
Great Service came to our house exactly when they said they would.
BARBARA - Rock Creek, OH
KGRS807SSS00 KITCHENAID RANGE Replaced all parts op test ok;
KGRS807SSS00 KITCHENAID RANGE Wrong board ordered need to order correct board ; schdld next appmnt for 9/20 WED
WET4027EW0 WHIRLPOOL WASHER Unfortunately upon my arrival the washer was filling in the cold and hot unit tested good; Job Cmpltd,
WHIRLPOOL WASHER WTW5000DW1 Found one error code f5e2 lid lock. Tested many times lid lock working properly. Advised cust how to propely load washer. Cleared codes. Ran auto cycle passed. Re calibrated. Op test good. Customer to monitor ; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Job well done. My new fridge/freezer had a defective door. The technician quickly identified the problem (showed me) and ordered the door. I admit the door seemed to take forever to arrive but that was the manufacturer's issue. Scheduling the door's replacement was a breeze (the dispatcher was so nice) and you're given a link to track the technician's progress in real time (and it actually works!). You get a call right before your appointment. The technician, Paul, is polite, speedy, and knowledgeable. Overall, a positive experience dealing with an unexpected issue. I'd use them again.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.