Appliance Repair in Rocky River, Ohio

Local Reviews
for Rocky River, OH

Rated 4.9 out of 5 stars based on 60 customer reviews
Map of Rocky River, OH

Nice repair man




4-star overall rating
Overall Experience 4 / 5
5-star rating
Quality
3-star rating
Price
4-star rating
Convenience
Map of Rocky River, OH

Rocky River Home Owner




Great Service

5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Rocky River, OH

Excellent service by Paul




Paul first came over to diagnose a problem with my 7-month-old washer. It had stopped working altogether. He found that the transmission had leaked oil from the inside out. He said it was an abnormal problem. He ordered the necessary replacement parts and came back three days later to install them. The washer is working fine and is probably better than when it was brand new due to the replacement transmission. Paul was friendly, professional and hard working. He didn't finish up my repair until after 7PM on a Friday night, long after the people in his office had gone home. I would highly recommend him to anyone. He even likes dogs and cats so if you have pets you don't have to worry. I could tell that Paul genuinely enjoys what he does and I'm thankful he was assigned to resolve my issue.

5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
5-star rating
Price
5-star rating
Convenience
Map of Rocky River, OH

Great Service




Mac the service man was great.

5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
3-star rating
Price
5-star rating
Convenience
Map of Rocky River, OH

Great service!




Paul was friendly, professional, and expedient. I would highly recommend Fred’s Appliance based on our experience with Paul.

5-star overall rating
Overall Experience 5 / 5
5-star rating
Quality
4-star rating
Price
5-star rating
Convenience
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KBFS20EVMS13 "Found ice bottom floor on freezer also found drain clogged ,steam ice found small foam piece clogging the the drain pan also found a service pointer for drain tube replace part W10619951 drain tube kit,opt test ok"

Near Lake Rd, Rocky River, OH 44116
Paul P.

Paul P.

DISHWASHER WHIRLPOOL KUDC03FVSS3 "Installed WPW10285180 control. Control now operating dishwasher properly. Did not use pump assembly or wire harness, tech took those parts. Set down mitigation mat."

Near W Asplin Dr, Rocky River, OH 44116
Paul P.

Paul P.

DISHWASHER WHIRLPOOL WDT710PAYM2 "Repaired left side rail, had slipped off track, nothing damaged, operating properly. Set down mitigation mat."

Near Eldorado Dr, Rocky River, OH 44116
Brian B.

Brian B.

REFRIGERATOR WHIRLPOOL GI7FVCXWY00 "CC of not making ice..Ran diag, step 18. Icemaker receiving power but not rotating. Will need new Icemaker. Will give est. customer does not want to repair. Paid sc, good for 30 days. Do not order part."

Near E Shoreland Ave, Rocky River, OH 44116

Schedule Service Online

If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Fred’s Appliance for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.

What We Service

Customer Financing

We offer 6 month financing for any repair cost that is $99 or more. Each customer is subject to credit approval from Paypal.

Not sure if you will qualify?

Apply for Financing

About Your Appointment

APPLIANCE REPAIR COST

Our service call and diagnosis fee is $89.95 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00

COST BREAKDOWN

What goes into the cost of our service call and diagnostics?

VANS

The purchase and maintenance of each technician’s van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

Includes the Three Week Course at our Academy, but also continuing education throughout the technician’s career.

MOBILE TECHNOLOGY

Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

OFFICE BUILDING

Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.

TECHNICIAN INFO

Our office will send an email the day before your appointment providing the technician’s picture and name. We are guests in your home and we want to ensure you know who we are sending.

The email will also contain a link to confirm your appointment, making the process quick and easy!

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!

YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Fred’s Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Parts Warranty
90 Days Labor (on installed parts)
30 Days on Service Call

When you deal with Fred’s, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

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