Appliance Repair in Rocky River, Ohio
for Rocky River, OH
Overall very satisfied
JUSTIN - Rocky River, OH
Great service the service professional was very knowledgeable and friendly
MARY - Rocky River, OH
SHEILA - Rocky River, OH
New what the problem was immediately and fixed it
PAUL - Rocky River, OH
Very prompt And professional tech was polit courteous and efficient
MLC - Rocky River, OH
On time. Efficient. Very reliable. Great communication. Goes above and beyond to ensure quality and a well thought out repair. This is the best appliance repair company that I have had. I got them through Lowe’s home warranty. Lowe’s should use them as much as they can.
JDB9600CWX90 Jenn-Air Dishwasher Replaced the cord. Ran a normal cycle. Optest ok. ; Job Cmpltd
KEBI206DBL6 WHIRLPOOL RANGE Installed thermal fuse at control, op test good; Job Cmpltd
KEMC378KSS04 KITCHENAID MICRO OVEN COMBO Installed new cooling fan, op test good ; Job Cmpltd
KEBI206DBL6 WHIRLPOOL RANGE Customer complaint oven door locked and display is dead, found thermal fuses open, replaced one in the back with ts, the second thrml fuse is at p4-1 connector at control, ordering second thrml fuse; ordrng 1 WP4456654 (fuse-thrml), and 1 WP9759242 (THERMST-FIX) from stock, schdld next appmnt for 4/17 TUE
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.