Appliance Repair in Rocky River, Ohio
for Rocky River, OH
Knowledgeable technician and friendly service
CAROL - Rocky River, OH
I am always pleased with the service provided. The technician takes the time to explain what the issue is and how it can be resolved. I appreciate the up front estimates, as well.
JENNIFER - Rocky River, OH
JANE - Rocky River, OH
The service professional was prompt and courteous. He spent a lot of time waiting for my oven to heat up only to tell me that it is working as it should. I appreciate the tips he gave me on proper use of the oven
BETH - Rocky River, OH
MAYTAG OTR MICROWAVE MMV4205DS4 , Replaced interlocks. Tested unit. Optest ok.; Job Cmpltd,
KDFE104DSS5 KITCHENAID DISHWASHER Customer complaint that spray arms are not working, started normal wash cycle, unit filled, wash motor did not start, checked for voltage, getting correct voltage, wash motor failed, installed new sump assembly, op test good ; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock, Job Cmpltd
WHIRLPOOL REFRIGERATOR WRF555SDFZ03 Installed hinge cover and ice chute seal. Optest ok.; Job Cmpltd,
MAYTAG WASHER MVWX655DW1 Replaced control. Ran calibration and auto test. Optest ok. Brought back core for return. ; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.