Appliance Repair in Rocky River, Ohio
for Rocky River, OH
Great service, even better communication
RONALD - Rocky River, OH
keeps customer advised of arrival time, determined issue was not due to manufacturer but installation. Made recommendations which were clear and easy to understand.
ellen - Rocky River, OH
Anonymous - Rocky River, OH
Our problem with the fridge's noise was resolved immediately. The technician was very knowledgeable and showed up on time. I was given a time window between 1pm-4pm...technician called 10 minutes before arrival around 2:20pm,
HERB - Rocky River, OH
He and his trainee, also Brian, made every effort to duplicate the problem, but it would not occur. The buzzer has been fine.
Brian provided me with great service by explaining everything he was doing and he solved my microwave mystery with a flick of a switch. He was able t
MARY Louise - Rocky River, OH
KSGB900ESS0 KITCHENAID RANGE CC that the unit has a fault code f8e0. F8e0 Cooling Fan Speed Too Low. Checked the motor on the control p5-1 and p6-3, no good. Will need a new blower fan. Called SM to order part. Cust can install part. ; ordrng 1 W11107275 (COOLING FAN 10360)
GE WINE COOLER ZDW24ARBB Found compressor not running. Tstat open. Jumped tstat, compressor started. Even frost pattern on evap. Will need new tstat. Will give est. part is NLA. Paid sc.; Job Cmpltd
MAYTAG DRYER MED5500FW0 , CC that machine is ticking. Found vent flapper is ticking against hood. Pulled dryer out and ran test cycle. All sounds normal. Advised customer. ; Job Cmpltd,
MAYTAG WASHER MVWB765FW0 Replaced broken suspension. Hooked up to testing station. Ran calibration and auto test. All functions normal. No leaks found. Op test ok.; Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
The service from Fred's Appliance was exceptional! The company is ahead of others with the technology they use to schedule, send reminders and follow up. I cannot say enough good things about our technician, Brian. He was professional, went over everything that he did and even gave me some pointers for using the dishwasher that I was unaware of. If you value your time and quality service call Fred's Appliance today!
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.