Appliance Repair in Rocky River, Ohio
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for Rocky River, OH
Ronald - Rocky River, OH
on time and quick fix. Thanks Mac
Kathy - Rocky River, OH
Katherine - Rocky River, OH
Great experience. Knowledgeable and helpful.
Great and Honest Service
Ellen - Rocky River, OH
The technician shared what the problem was... completely honest and helpful.
Great service, quickly scheduled.
Michael - Rocky River, OH
Brian was really great - not only fixed the appliance, but explained why, what other things I should consider/do, etc.
Sheila - Rocky River, OH
Nice repair man
Patrick - Rocky River, OH
Rocky River Home Owner
Stephen - Rocky River, OH
Excellent service by Paul
Craig Nugent - Rocky River, OH
Paul first came over to diagnose a problem with my 7-month-old washer. It had stopped working altogether. He found that the transmission had leaked oil from the inside out. He said it was an abnormal problem. He ordered the necessary replacement parts and came back three days later to install them. The washer is working fine and is probably better than when it was brand new due to the replacement transmission. Paul was friendly, professional and hard working. He didn't finish up my repair until after 7PM on a Friday night, long after the people in his office had gone home. I would highly recommend him to anyone. He even likes dogs and cats so if you have pets you don't have to worry. I could tell that Paul genuinely enjoys what he does and I'm thankful he was assigned to resolve my issue.
Carol - Rocky River, OH
Mac the service man was great.
Valerie - Rocky River, OH
Paul was friendly, professional, and expedient. I would highly recommend Fred’s Appliance based on our experience with Paul.
Wardshaw - Rocky River, OH
The technician was skillful and very kind
Loved the technician, amazing service
Scott - Rocky River, OH
I couldn’t be happier with the services done. The technician was competent, friendly and a terrific representative for your company. You have a life long customer.
Gabriel Pagan did an outstanding job! Super knowledgeable and friendly. Quick and painless service! 5 star service!
corey - Rocky River, OH
Gabriel and Fred’s appliance were awesome! Couldn’t be happier!
Ron - Rocky River, OH
Paul was great-gave a full and complete explanation and demo of how the new washer operates, something the owners manual doesn't come close to
On time, professional, a pleasure to have over.
Jeff - Rocky River, OH
Ron - Rocky River, OH
good explanation of what the problem was and what he did to correct it
SUSAN - Rocky River, OH
Excellent customer service
Catherine - Rocky River, OH
Excellent Serice. Technician is wonderful!
carol - Rocky River, OH
Mack was great
PAUL - Rocky River, OH
georgia - Rocky River, OH
Dolinar - Rocky River, OH
Excellent job and very friendly
stephanie - Rocky River, OH
MARY - Rocky River, OH
Brian completed the repair quickly. I do wish he would have taken the old parts and packaging material with him because I now have to figure out a way to dispose of them. This repair was paid for by Kitchen Aid.
Response from Fred's Appliance Service:
Hi Mary, Thank you for submitting your review! We are happy to hear that Brian provided great service and completed the repair quickly! Unfortunately, our technicians are frequently unable to take the old parts with them as their vehicles are just large enough to hold their parts inventory and tools - we apologize for any inconvenience! Thank you, The Fred's Team
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 "Customer complaint of a loud deep humming noise and both sections are raising in temps ice cream won’t freeze, temps were 38 ff, 24 frz, settings were one from max in both sections, compressor is the noise the customer is hearing, compressor is really hot to the touch and excessively loud, no dye anywhere, found hair and dust built up on condenser, unit needs new compressor and dryer, found parts covered until 2023 through entitlement, CFC JOB 3 count, Customer still owes 307.80; ordrng 1 W10276644 (COMPRESSOR )"
COOK TOP KITCHENAID KICU508SBL Replaced glass cooktop. All tested ok.
RANGE GE ZGP366NR2SS "This is a 36” professional series range, found oven starts to heat up and F9 code on display . Per tech sheet, this a cooling blower motor or sail switch issue. Will give est. will need both parts. customer wants to repair. Paid dep. also, advised customer that sometimes relay board can fail and this would cost extra for part. Office to order parts. R/s per customer req. needs early appt if poss.; ordrng 1 WB26K10012 (blower tangential 45 19629) and 1 WB27K10367 (reed switch pcb 5411), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Unit has ice maker error of lost home position. Office to order ice maker.; ordrng 1 W11188383 (icemaker )
REFRIGERATOR KITCHENAID KSC24C8EYY00 "Found I/m not making ice. checked temps,all good. Sealed system ok. Found fill tube frozen. Removed UI. Ohmed out fill tube heater, 110 ohms, correct. Ran diag, step 19, fill tube heater. Checked voltage on heater. 14v dc correct.. Let heater stay on for 10 minutes, fill tube thawed out and is clear. Called whirl TL, John, 7723545810. He said if tech changed door without shutting power off, boards will not boot properly and heater will not go on. Customer said she does not think tech went downstairs and turned power off. Reset power to machine. Cycled I/m, filled, now seems to be working, op test ok."
WASHER MAYTAG LAT2500AAE Removed tub. Replaced main bearing assembly and stem seals and belts. Ran test cycle. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
DISHWASHER WHIRLPOOL KUDS01FKPA0 Replaced dispenser. Ran normal cycle and dispenser opened. Dishwasher is operating properly.
WASHER MAYTAG MVWC416FW1 "Found pop in sb web ,also there’s a leak on inlet valve,replacing with truck stock ; used 1 W11038711 ("
RANGE DUEL FUEL WHIRLPOOL WFE770H0FZ1 Installed switch. Op test ok.
REFRIGERATOR KITCHENAID KSC24C8EYY00 "Installed switches, and replaced im with ts Im, ice maker has water in mold now, temp was 2 degrees, op test good; used 1 WPW10251076 (ICE MAKER ASSY) from stock"
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Customer complaint ice build up in frz, found drain pan full of ice, cleared ice, drain pan was level, needed a slight taper toward drain, left side leveler foot missing unit leaning toward slightly, unit needs foot; ordrng 1 WPW10141622 (FOOT)"
WASHER MAYTAG MHWC7500YW0 CC that machine did not spin clothes dry. Ran a rinse and spin with small load. Water drained out and machine went into balance routine as designed . Load did eventually balance and machine went into high spin. Balance function is working properly. Advised customer that too small a load or 1 heavier item in load and machine might not be able to balance. Machine is designed to do this. All functions normal. No charge to customer.
WASHER MAYTAG LAT2500AAE "Machine approx 20 yrs old. Found main tub bearing seized and belts burned . Will give est on main bearing and seal repair. Customer wants to repair, paid deposit. Office to order parts. BJ only on return visit.; ordrng 1 12112425 (belt set-maytag 4449) and 1 6-2040130 (tub bearin 6135) and 1 6-2095720 (mounting STEM KIT 8757), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DRYER MAYTAG MEDC300BW0 CC that machine not starting and customer gets shocked when touching vent. Checked voltage at terminal block. 240v between L2 and ground. Found wall outlet shorted and melted. Hooked up dryer to test box to show customer that dryer works. Will need electrician to replace outlet.
WASHER MAYTAG MFW9800TQ0 "Customer complaint that some clothes are getting wetter than other. Rust spot on kick plate. Customer said she can periodically see drips of water running from basket down the middle causing the rust. Door sagging a little, hinge not available bellow could be causing leaking. Ran cycle, water level normal and water pressure sensor checks good. Quoted customer on water level sensor and bellow if further concerns. Customer paid SVC.**** Do not order parts; ordrng 1 WP8182119 (bellow 134.89) and 1 WPW10514214 (switch-wl 70.76), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL KUDS01FKPA0 "Checked in parts sent. Replaced soap dispenser and control interface. Tested operation of dispenser and interface, both working properly. Set down mitigation mat."
REFRIGERATOR KITCHENAID KRFC300ESS01 "Found freezer door very loose.tightened base screws and handle screws. Tested door, now operating properly. Did not set down mitigation mat, no water running to refrigerator."
REFRIGERATOR KITCHENAID KSC24C8EYY00 "Installed new main board, op test no good, ice bin light still hesitating and ice maker not cycling, removed new control and took with, ordering door switches, sp W10448491A shows switches being updated even though it’s not in serial range; ordrng 1 WPW10656771 (2ND DR SWITCH) and 1 WPW10656772 (IM DR SWITCH)"
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Installed parts, ice maker now getting water, checked thermistor on ff evap, in wrong position, corrected, op test good"
REFRIGERATOR KITCHENAID KNFC42FTS00 "Replaced control with W10802701 control. Refrigerator now operating properly. Advised customer it will take a few hours for the cooling to take effect, and the high temperature warning can be reset when the refrigerator has reached operational temperatures.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER WHIRLPOOL KUDS01FKPA0 "Office to order soap dispenser, door is not staying closed. Ran diagnostic test, no current trouble codes however the interface has intermittent operation during a regular cycle, office also to order interface.. Drain and fill operating properly. Set down mitigation mat.; ordrng 1 WP8270168 (cntrl-elec) and 1 WP8558129 (dispenser)"
RANGE DUEL FUEL WHIRLPOOL WFE770H0FZ1 "Ordering Infinity switch ,Install wrong one last time ordering right one ; ordrng 1 W10857622 (INFINITY SWITCH )"
REFRIGERATOR KITCHENAID KSC24C8EYY00 "Customer complaint ice maker not working also the ui says door is open when it’s not and the light for the ice bin does not come on all the time, customer stated the frz door had been replaced recently, door switches are good, ice maker when jumped acting like it’s losing voltage during the cycle, I’m would stall and or stop randomly, control sending power to ice maker intermittently, ordering main control; ordrng 1 WPW10235503 (CNTRL)"
REFRIGERATOR KENMORE 10641152210 Fridge temp 34 degrees freezer temp 6 and 14 degrees found unit in garage advise customer how it works on garage
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Customer complaint ice maker not working and ice built up on top left of fridge, confirmed velero seal has ice frozen around it, water valve is slowly leaking, ice maker water fill test did not let water enter ice maker, unit needs water valve, and seals; ordrng 1 W10673884 (SEAL) and 1 W11126056 (ADAPTER) and 1 WPW10341329 (WATER VALVE)"
REFRIGERATOR KITCHENAID KFIS29BBWH00 "Replaced rear adapter, seals, thermister harness and filter head. Tested water and set controls. Op test ok."
DISHWASHER MAYTAG MDB7749AWM2 Replaced console. Ran test cycle. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Replaced tracks, adjusters, and screws. All tested ok."
RANGE WHIRLPOOL WEG745H0FS0 "Hinge door wasn’t in all the way and it wasn’t lock,took care of it show manager opt test ok"
REFRIGERATOR KITCHENAID KSC24C8EYY02 Installed freezer door and leveled refrigerator. Set down mitigation mat.
WASHER MAYTAG MVWB765FW2 Replaced console. Ran calibration and auto test and drain and spin. All functions normal. Op test ok.
REFRIGERATOR GE PGSS5PJXCSS "Found floor build with ice,check drain pan it was good,found icemaker fill cup build with ice steam floor and ice fill cup and clear everything out jump start icemaker opt test ok"
DISHWASHER MAYTAG MDB7749AWM2 "Panel not responding. Ran panel test, failed. Will need new panel. Customer paid in full, office to order part.; ordrng 1 W10811151 (CONSOLE 15195), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR KITCHENAID KFIS29BBWH00 "Found everything at top of ff section is freezing. Checked sealed system, working properly good frost pattern on freezer evap. Ohmed out ff thermister from main board. 5.14k ohms, Out of range. Will need new fan harness with thermisters. Also, cold air leaking from rear ice box seal . Will need new rear adapter and Valero seal. Also, due to freezing, filter head leaking. Called AB, order all parts, no charge to customer. ; ordrng 1 W10612142 (adapter) and 1 W10739629 (gasket) and 1 W11194438 (FILTER HOUSING) and 1 WPW10277799 (HARNESS)"