Appliance Repair in Rocky River, Ohio
for Rocky River, OH
georgia - Rocky River, OH
Dolinar - Rocky River, OH
Excellent job and very friendly
stephanie - Rocky River, OH
MARY - Rocky River, OH
Brian completed the repair quickly. I do wish he would have taken the old parts and packaging material with him because I now have to figure out a way to dispose of them. This repair was paid for by Kitchen Aid.
Response from Fred's Appliance Service:
Hi Mary, Thank you for submitting your review! We are happy to hear that Brian provided great service and completed the repair quickly! Unfortunately, our technicians are frequently unable to take the old parts with them as their vehicles are just large enough to hold their parts inventory and tools - we apologize for any inconvenience! Thank you, The Fred's Team
Great customer service
Susan - Rocky River, OH
KMHP519ESS2 KITCHENAID MICROWAVE Replaced magnetron and diode. All tested ok. ; Job Cmplt
CAE2795FQ0 whirlpool washer CC that machine won’t spin. Ran a drain and spin, machine did not spin. Checked lower components, all good. Checked for friction, none found. Reset power, ran calibration and auto test, machine now spinning. Ran drain and spin. Op test ok.; Job Cmpltd
WRSA15SNHZ whirlpool refrigerator Checked temps, 20 freezer, 52 ff .. too warm... found machine not defrosting. Placed into diag and turned on heater. Heater not on.. removed evap cover and found heater connector unplugged. Reseated heater, machine now defrosting at 600 watts. Used steamer to clear ice..Optest ok.; Job Cmpltd
WDT710PAHB1 whirlpool dishwasher Replaced pump.. machine will need drain hose and filter. Office to order. Lowes will install, no return visit.; ordrng 1 8269144A (drain hose) and 1 W10872845 (FILTER)
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
Always on time- always able to diagnose issue and advise repair or replace. We have been fortunate to always get the same service person over several years of using Fred’s
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.