Appliance Repair in Rome, Ohio
for Rome, OH
DALE - Rome, OH
DAWN - Rome, OH
Ben was very thorough and polite. Ben knew exactly what he was doing. Thank you.
REBECCA - Rome, OH
Knew exactly what was wrong with machine
MARCIA - Rome, OH
Although we did not duplicate the problem Art was extremely thorough and knowledgeable. I really appreciated his input. He is fantastic and customer service oriented. Thank you Art!
JOHN - Rome, OH
MAYTAG WASHER MVWX655DW1 Reassembled the top ; Job Cmpltd,
MAYTAG WASHER MVWC565FW0 Found drain hose too low (see pics) Advised customer and showed her in the install manual where height requirements were listed. No error codes. ; Job Cmpltd,
MAYTAG WASHER MVWX655DW1 Found 120 volts to unit. Control not responsive. Needs control. Opened for customer to get clothes out and i drained unit so it wouldnt start to smell; ordrng 1 W11116592 (CONTROL ), schdld next appmnt for 3/28
AMANA REFRIGERATOR AFI2538AES Found unit compressor going off on overload. Replaced start device. Op test good unit started to cool before leaving home .; used 1 8201786 (STARTER) from stock, Job Cmpltd,
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.