We're often in your area providing in home appliance service. See all of our customer love below.
We're looking forward to servicing your family's appliance needs!
-The Fred's Team
for Shaker Heights, OH
Mark - Shaker Heights, OH
Jeffrey - Shaker Heights, OH
Mike - Shaker Heights, OH
Angela - Shaker Heights, OH
I will certainly do business with Fred’s Appliance again! Jason did an excellent job addressing the issues with my refrigerator and he was kind, courteous, and professional!
Very responsive to our needs
Reed - Shaker Heights, OH
Very responsive to our needs
Maytag Appliance Owner
Hugh - Shaker Heights, OH
Thankful and fortunate that a cancellation opening allowed my appliance to be looked at the same day I called for an appointment that would have been the following week. That was good customer service 👍🏾
Wonderful service. Great savings.
Charle - Shaker Heights, OH
Great timely efficient.
Shenise - Shaker Heights, OH
Sarah - Shaker Heights, OH
Elayna - Shaker Heights, OH
Becky - Shaker Heights, OH
Our serviceman was knowledgeable and was able to fix the problem with our dryer in a timely manner
Glenn Thornton - Shaker Heights, OH
Corey the technician did an awesome job in replacing our freezer door. He was professional and polite.
Matthew - Shaker Heights, OH
Satisfaction with work performed
Sandra - Shaker Heights, OH
The gentleman who came was polite and efficient. He changed the position of the drain hose that got the machine working properly. He also gave instructions on how to use the washing machine correctly. All satisfactory!
Lisa - Shaker Heights, OH
Nice young man fixed issue promptly.
Joy - Shaker Heights, OH
Very professional, thorough and knowledgeable
Pat - Shaker Heights, OH
I just wish I didn't have to purchase a new washing machine. He was very upfront about the issue with the old washer
Response from Fred's Appliance Service:
Hi Pat! Thanks for sharing your experience. We apologize that we couldn't get your washer taken care of as well, but glad to hear that Corey was straight forward about the issue. If you have any questions about your visit please feel free to reach out. Thanks and have a good day! -The Fred's Team
Fred’s Appliance Best in CLE
Meg - Shaker Heights - Shaker Heights, OH
We have used Fred’s a number of times. They are professional and timely. Simply the best the CLE has to offer.
Anjua - Shaker Heights, OH
Brian is GREAT. Polite, left my place neat. Super informative.
Fred’s appliance great company
Jay & Meg - Shaker Heights, OH
Friends is a great company. Have enjoyed their service a couple of times. Jeff arrived on time and did a super job.
Excellent. Quick, quiet, on time
Teresa - Shaker Heights, OH
Excellent. Quick, quiet, on time
Sherry - Shaker Heights, OH
Joe was very knowledgeable and polite. He took care of the problem and patiently provided with options on how to resolve our issues.
Great, Fair, and Efficient
David - Shaker Heights, OH
Jay - Shaker Heights, OH
Control panel replaced. Worker really knew what he was doing, very polite.
James - Shaker Heights, OH
Great Service. Friendly Technician!
Jeanne - Shaker Heights, OH
Friendly and pleasant, and good service.
Lynn - Shaker Heights, OH
Very prompt and efficient service.
Takao - Shaker Heights, OH
Due to a deliberate mishandling of my appointment (Whirlpool set it at the morning instead of the afternoon I asked, they gave the Fred's the wrong phone number, no email address, etc) by Whirlpool, the first appointment was messed up. The girl (by the name of Marny, Matty or something) on the Fred's team was very rude in handling this missed and messed-up appointment. She refused to set the re-appointment for the afternoon. She coldly said I had to call the Fred's on the previous day of the appointment to find out which time slot (morning or afternoon) I will be getting. By email message I received in the afternoon of the previous day, and found out the appointment was set for the afternoon. When I called the Fred's team to confirm this afternoon appointment, the girl sounded extremely sweet. I think she was sweet because she wanted a good review from me.
Response from Fred's Appliance Service:
Hello Takao, Thank you for sharing your experience with us! I do see that we were unable to reach you with the information provided by Whirlpool. Unfortunately, we were not able to verify the details of the appointment so we did cancel. We apologize for the miscommunication! We are glad to hear that your technician was able to assist you with your dishwasher. Thank you! The Fred's Team
Reed - Shaker Heights, OH
Never finish the work that they’ve came to do. Called to voice my displeasure and was given no satisfaction.
Response from Fred's Appliance Service:
Hi Reed, Thanks for dropping us a line! We are so sorry to hear that you are still experiencing troubles with your refrigerator. We will be happy to come out and take a look. Since your unit is covered under a warranty plan, you will just need to reach out to them to schedule the appointment. We look forward to getting the issue rectified for you! Have a great weekend, The Fred's Team
Harold - Shaker Heights, OH
Linda - Shaker Heights, OH
Louise - Shaker Heights, OH
Christine - Shaker Heights, OH
Anjua - Shaker Heights, OH
Great. Jason was polite, neat and quick.
Marcella - Shaker Heights, OH
Great Service! My technician was professional and friendly.
DRYER WHIRLPOOL LER7648PT0 "Cc unit not starting.Checked power in to unit, good at 244v. Checked all thermals, found thermal fuse open. Replaced using truck stock. Ran op test, good heat and airflow. Op test good.; used 1 WP3392519 (THERMAL FUSE) from stock"
RANGE WHIRLPOOL WFC150M0EW3 "Cc unit coded f9e0Customer states the LF burner popped and tripped the breaker. Checked power in to unit. Good at 242v. Terminal block connections good, all other burners work, bake and broil work. Found burner socket burnt, evidence of a short. Infinite switch also burnt. Unit needs burner socket(harness) and infinite switch. Quoted repair to maint. Contact, he gave me a pop, this pop is for a GE range. Advised him if he has a pop to send it to email@example.com. Estimate only at this time. ; saved tckt"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Cc unit not filling with water. Confirmed unit will not fill with water, but will start washing. Checked float switch, found float switch actuation lever missing. Customer states unit has never worked. Ordering float switch lever. ; ordrng 1 WPW10195037 (float switch lever)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Installed water inlet, inlet tubing, and gasket. Ran test cycle. Placed water mat. Op test ok"
WASHER ROPER RAL5144AL0 Cc: not spinning clothes outFound sock stuck in drain pump. Removed sock. Ran test cycle. Op test ok
REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Cc unit not cooling enough in freezer sectionCustomer states brand new unit, ice cream is staying soft in freezer. Temped unit, ff section is 38 degrees, freezer product at 15 degrees. Note: this unit is in a un-heated garage. Advised customer that this unit will not work correctly in cold ambient temperatures. Forced unit to run by turning up thermostat. Checked frost pattern and air flow in freezer. Found product blocking vent outlet in rear. Rearranged product. Frost pattern good on evaporator. Let run 15 min. Temps in freezer down to 8 degrees and unit still running. Advised customer allow 24 hrs and check product in freezer."
DRYER SAMSUNG DV42H5600EPAC "Installed pulley and drive belt. Ran dryer op test. Motor humming loudly, have to push start the drum to get it to run. Motor does not sound healthy. Advised customer unit will need a new motor, not something i would have known beforehand without being able to run the unit. Customer does not want to continue repair. Estimate only for motor ; saved tckt"
DRYER MAYTAG WGD7300XW0 "Customer complaint dryer makes a squeaking noise, confirmed heard squeaking when starting and random times while running, quoted to replace pulley and rollers with ts kit, ok, replaced with kit, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"
DISHWASHER MAYTAG MDB4949SHZ0 Installed sump control and UI Ran test cycle OP Test Ok
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc: leakingCustomer had plumber out who started dishwasher pulled out, he recorded a video of the leak. Unit leaking from inlet port. Started cycle, confirmed leak at inlet port. Needs inlet port, inlet tubing, and gasket; ordrng 1 W10878507 (inlet tubing) and 1 WP8531323 (gasket) and 1 WPW10195536 (water inlet port)"
DRYER WHIRLPOOL WED9470WW1 Cc unit making unusual squealing noiseConfirmed squealing noise. Quoted dryer repair kit to replaced belt idler pulley. Used repair kit from truck stock. Ran dryer op test. No abnormal noise heard. Op test good; used 1 4392067 (DRYER REPAIR KIT) from stock
WASHER WHIRLPOOL WTW6120HW0 "Customer complaint washer load and go not giving any soap we cant see level going down, advised if clothes smell clean it is dispensing detergent, advised you only need 1-2 tbsp of an he detergent for an average load of 6-7 bath towels, showed customer port in the back of L&G dispenser and how to clean, port was not bad with build up, found unit leaning forward and toward floor drain, leveled unit, ran diagnostics no faults, calibrated, unit is operating as designed"
REFRIGERATOR MAYTAG MRT118FFFZ05 Installed ice maker fill tube. Cycled ice maker. Op test ok
WASHER WHIRLPOOL WFW9470WW01 "Cc unit making funny noiseCustomer states she said it sounds like a metal ball or marble caught somewhere in unit when tub spins. Rotated drum manually, did not hear any noise at this time. Ran spin and drain, no abnormal sounds heard. Advised customer she was probably hearing the centrifugal balancing ball in the tub which is a normal sound. Op test good."
MICROWAVE MAYTAG MAT20PDAWW1 CC that the money is not at a dollar. Called t/l AL opened the lid box changed the price. Optest ok.
WASHER MAYTAG MVWB765FW3 "CC that there is no hot water going into the washer and does not fill all the way. Ran diag F3e2 Inlet Water Temperature Fault, f0e4 Spin Limited By Water Temperature. Replaced the valve. Advised cust this is a low water washer, does not put a lot of water in. To run deep fill and deep clean with the cycles. To get the most amount of water. Started a cycle. Optest ok."
DISHWASHER KITCHENAID KDTM404ESS1 "Cc unit control caught fireCustomer stated he came downstairs to find smoke pouring out of the dishwasher door. Split door panel, confirmed control and wiring experienced thermal event. Unit will need control and wire harness replaced. Customer wants to call kitchen aid back to see if they would cover repair costs. Estimate only at this time."
RANGE WHIRLPOOL RBD245PRB04 "Cc unit not responding, stopping in mid cycle.Customer stated unit has been sporadically working for several weeks, now the unit display has stopped working. Found unit display blank, keypad still receiving input from button press, will beep. Keypad seems to be still working, but control not sending output for function or display. Unit will need control board. Control board(8303883) nla, sub board (WPW10438750) also nla. Advised customer unable to repair unit. Advised her she can research this part online and purchase."
DRYER SAMSUNG DV42H5600EPAC "Cc unit making squealing sound now not working at allConfirmed no operation. Found belt idler pulley completely worn through by belt, causing pulley to slack off of belt switch. Unit needs idler pulley and drive belt.; ordrng 1 6602-001655 ( DRUM BELT3864) and 1 DC93-00634A (PULLEY4442), used 1 SHIPPING (shipping and handling) from stock"
WASHER KENMORE 110.238221 "Customer ran several loads and stated it does it still randomly even using the different cycles, still have not seen a failure occur if there is an issue still it could still be timer stalling as advised last visit but I cant see how there is anything else that would create this intermittent issue, installed timer, ran full rinse and spin on ultra setting, op test good"
WASHER WHIRLPOOL MVWC465HW2 "Installed new basement and drain pump filter, op test good"
REFRIGERATOR MAYTAG MRT118FFFZ05 Cc: leaking from ice makerFound ice maker fill tube extension fell off fill tube. Needs ice maker install kit(for fill tube extension); ordrng 1 1129313 (ice maker kit comp.)
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Cc unit still intermittently not coolingCustomer stated unit will stay at temps on freezer (set at 0) for a week plus, the. Freezer will jump up to 30-45 degrees and stays there. Customer will unplug unit for awhile and plug back in and return to normal cooling. Called wp techline, Joel, Based on symptoms, suggestion of possible electrical or communication problem. Checked door harness for loose connections, have customer run power cord unit to a different outlet. If unit works for 4 weeks plus without any issue, then house power is cause. If unit is still intermittent, then replace UI control (WPW10623110)."
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Cc unit not starting Ran diagnostics, found code 4-3 for motor not running. Checked power out to motor during cycle from control board, 0v, board fuse open. Unit needs control board. Adding pump motor. ; ordrng 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)"
WASHER MAYTAG MHW6630HW0 "Installed control, ran auto test 12. All functions normal. Op test good."
RANGE WHIRLPOOL WFE371LVS0 "Cc unit burner not workingRan burner test, LR is not operation, all other burner checked good for heating and cycle. Found element burnt, unit needs LR element. Customer calling home warranty company to see if approved. Collected service call. Side not: oven door front glass is missing on unit. Customer states she already tried to get home warranty to cover, they rejected her. She may end up calling us for repair."
OTR MICROWAVE WHIRLPOOL WMH53520CW4 "Customer complaint that unit is not starting, unit started and heated, repeated several times with same results, unit is operating as designed"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Installed freezer door slides. Op test goos.
WASHER WHIRLPOOL MVWC465HW2 "Customer complaint of grinding noise and plastic pieces coming out of drain, ran diagnostics found f0e2(over suds) error code, found pieces of plastic under the basket, plastic pieces are from the bottom of the basket, found no screw holding drain pump filter in place causing it to wedge between tub and basket and break part of basket, unit needs new drain pump filter and basket; ordrng 1 WPW10215093 (Filter) and 1 WP8533928 (Screw) and 1 W11172199 (Basket)"
DISHWASHER KITCHENAID KDTE234GWH0 Installed housings. Tested. Op test ok
DISHWASHER WHIRLPOOL WDF520PADM7 Installed water valve. Ran test cycle. Unit still has shudder at start of fill. Advised customer she needs a plumber.
WASHER KENMORE 110.238221 "Customer complaint washer was not spinning out and didnt again today when doing a large load, asked for a full size load, customer put 8 bath towels in and started permanent press cycle, unit filled agitated, spun and drained, ultra cycle filled and drained, basket was not bound, noise coming from lid lock wire tapping basket while in spin, adjusted, unable to duplicate the problem, customer stated she always uses ultra, advised experimenting with different load sizes and cycles if it happens on multiple cycles the problem is in the drive asm but if only one spot randomly in a cycle then it could be the timer sticking, left quote for timer WP661649 replacement; used 1 SHIPPING (shipping and handling) from stock"
WASHER MAYTAG MHW6630HW0 "Cc unit not draining/clothes wet at end of cycle. Customer states he has to run a drain and spin cycle after the normal cycle, to remove all the water from the clothing. Clothing is still wet at the end of most cycles. Ran diagnostics, no codes stored. Ran auto test, drain is strong, spin cycle doesnt seem to be spinning fast enough even at maximum. Ordering control.; ordrng 1 W11322883 (cntrl-elec)"
MICROWAVE WHIRLPOOL MT4155SPS-5 "Cc unit turntable not working and internal light not working Checked power in to turntable, good at 24v ac. Unit needs turntable motor, motor (W10207749j is NLA for this unit. Cavity light is open, needs bulb. No repair can be made on unit."
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Customer complaint ice build up in frz, unit was unplugged because of noise of ice on fan, doors had been swapped, ff door gasket not sealing about 6 inches on left side near hinge, flipped door gasket, op test good"
DISHWASHER MAYTAG MDB4949SHZ0 "Cc unit not washing and left hand selctions not working Found several error codes in diagnostics 7-1 ,6-1,6-4,2-1Ran auto test unit did not complete filled wash motor humming and then drained Need UI and control sump assembly ; ordrng 1 W11225084 (cntrl-elec) and 1 W11395600 (Ui) and 1 WPW10591570 (pump&motor)"
WASHER KENMORE 110.238221 "Customer complaint that unit is not spinning, unit spins, started from rinse cycle, unit filled, drained, and spun, customer states it only does it sometimes and she thinks it the timer and that it just does not spin them out all the way, customer put load in unit, started rinse cycle, unit filled, drained, unit did not spin until I helped get it started, unit need new brakes and transmission ; ordrng 1 W10820043 (Brake) and 1 3360629 (Transmission), used 1 SHIPPING (shipping and handling) from stock"
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Installed evap motor and leveling legs. Leveled unit for door gravity close. Evap motor running, unit starting to cool. Advised customer to allow 24 hrs before restocking unit. Still waiting on freezer door slides to ship.; saved tckt"
WASHER KENMORE 110.238221 "Installed new clutch, op test good"
DISHWASHER KITCHENAID KDTE234GWH0 "Cc: adjusters broken, dispenser not openingInstalled dispenser. Adjuster lever broken. Needs adjuster housing; ordrng 1 WPW10588164 (housing) and 1 WPW10588165 (housing)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Cc: shuddering noiseCustomer states plumber came out and stated the unit needs a water valve. He also stated there is a water hammering, and to install some other water pressure device. I advised customer we do not do anything with plumbing and that would be for the plumber. Found leaking under unit. Could not locate leak, customer stated it started closer to the sink. Needs water valve.; ordrng 1 W11175771 (valve-inlt)"
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Cc unit loosing cooling in freezer randomly, thinks the doors are still not sealingChecked doors, both doors making good contact to cabinet. Ran thermistor tests, all passed. Checked condenser fan and evap fan condition. Both checked good. Changed defrost timer to option 2, standard defrost. Customer states about every 10 days, product in freezer will soften, but will freezer solid again that day. Advised customer unit may be in an extended defrost during that time. Customer is placing thermometer in freezer to monitor temperature."
REFRIGERATOR WHIRLPOOL ED2KHAXVS01 "Installed filter housing, op test good"
DISHWASHER WHIRLPOOL "Customer complaint wheel on upper rack fell off, confirmed, replaced adjusters with updated kit, sent, op test good"
RANGE MAYTAG MGR6775BDW CC that they smell gas in the lower oven. Checked the igniter 2.88 amps. Replaced the igniter from t/s. Heated oven to 300*. Optest ok; used 1 12400035 (Igniter) from stock