Appliance Repair in Sheffield Lake, Ohio
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for Sheffield Lake, OH
I am happy with the service I received
Donna - Sheffield Lake, OH
Really fantastic service
David - Sheffield Lake, OH
Your techs were fantastic. Very professional and friendly. No fooling around, they jumped right in & diagnosed the problems and fixed them promptly. You should be proud of your people!
Karen - Sheffield Lake, OH
Great service. Labor charge was way too expensive.
Richard - Sheffield Lake, OH
Honest & Friendly
DavidP - Sheffield Lake, OH
Gabriel was immediately looking out for me and my wallet. He was honest about the cost of the repair and suggested it would be best to purchase a new washer instead. He was professional, courteous and a good guy to talk to.
dennis - Sheffield Lake, OH
Garbiel was very nice. Took care of the job effienctly and cleanly.
Polite, efficient service was wonderful
Barbara - Sheffield Lake, OH
He was on time and he did a wonderful job and his demeanor was friendly and informative
Sean - Sheffield Lake, OH
TODD - Sheffield Lake, OH
DANIEL - Sheffield Lake, OH
Technicians Brian and Gabriel were very polite and professional. I would recommend them to others!
appreciate your good service
PETER - Sheffield Lake, OH
JANOS - Sheffield Lake, OH
He was very understanding and he took his time to explain the problem would highly recommend you guys
They did a nice job! They waited to make sure it worked!
dori - Sheffield Lake, OH
Awesome, we found the real problem
daniel - Sheffield Lake, OH
tom - Sheffield Lake, OH
Great customer service
BARBARA - Sheffield Lake, OH
Tech came and replace door handle which was incorrectly put on by the manufacturer. According to factory rep the problem was cosmetic so I would have to put it on. Twenty minutes after I hung up the phone, Fred's Appl called to set up an appt for free! What great service.
Great Service - Works good as new!
VALERIE - Sheffield Lake, OH
TERESA - Sheffield Lake, OH
Tech was friendly and professional. However took two weeks for an appt and another week for a part. Part did not work so tech called whirlpool tech who said washer was functioning correctly. Fred’s tech and myself knew this info was incorrect but Fred’s tech took the advice of whirlpool tech which left me with a washer that still wasn’t functioning. Wish Fred’s tech would have called another whirlpool tech for better advice. Bc I was left with having to explain that the issue wasn’t with Fred’s tech but with the advice of whirlpool tech.....it would have been nice to have Fred’s follow up with me on problem. Instead Fred’s left my house knowing issue was still an issue.
Response from Fred's Appliance Service:
Good Morning Teresa, Thank you for your review. I have examined your job record notes. Whirlpool techline did in fact state your unit is working correctly. We are required by contract to follow their advice. I advise calling Whirlpool customer service at 800-253-1301 if you feel the unit is still not working correctly. Reference SR#7720351179 when calling. Please let us know if we may be of further assistance. Thank you! -The Fred's Team
Rachel - Sheffield Lake, OH
I was honestly surprised they had the part on hand that I needed replaced on my dishwasher. They were fast and very efficient.
DEBBIE - Sheffield Lake, OH
The technicians were very knowledgeable and able to solve the issue very quickly.
GIVE BRIAN A RAISE!
MARK - Sheffield Lake, OH
DENISE - Sheffield Lake, OH
Both Russell and Paul were very professional and did a great job! Would definitely use Fred's Appliance again from my repairs.
ROBERT - Sheffield Lake, OH
Just Motivatedc Me to DIY Next Time
DAVID - Sheffield Lake, OH
My beef is with charging me $245 to swap out a thermostat that took the technician not more than 15 minutes to complete. I was charged $92 in labor! Does this mean that Fred's charges $368 per hour in labor?!?!? I'll never do business with you folks again. Next time, I'll save myself $200 and do it myself. And to make m atters worse, the technician didn't have the part in his truck even though he told me that the thermostat that failed was a common problem with the Whirlpool dryer. You can imagine the amount of clothes I had to wash after waiting for close to a week for my dryer to be repaired.
RANGE MAYTAG MGR6600FZ0 "Replace parts opt test ok ,control that was order wasn’t black it was white but customer was ok with the white control"
WASHER WHIRLPOOL WTW4816FW2 "Cold water pressure is low coming out of hose customer need a plumber,found error code f8e1 no fill long fill ran calibration and auto test advise customer for time being wash clothes on hot water after 8 to 10 minutes it switch to wash but it stay on sensing and fill three times before it switch to wash so I think is a plumbing issue I advise customer to fix cold water if it still doing same thing just going to have to order a board ,took pic pop also found on sb web"
RANGE MAYTAG MGR6600FZ0 "Found f2e1 fault code flashing on display. Shut off power to range at circuit breaker panel to make sure microwave is not on same circuit as this has been known to cause interference. Range is on a separate circuit. Per tech sheet, this is a stuck key. Called whirl TL, Sterling, 7723508659. He said this can be caused by someone holding a key too long. he said if code comes back again, replace control. Customer has not used the oven since new control was put in and said the code just pops up when not in use. Per SM, we will order another control.; ordrng 1 W11101561 (CONTROL)"
REFRIGERATOR MAYTAG MFI2570FEW01 "Found fill tube froze with ice after valve repair,steam opt test ok,"
RANGE WHIRLPOOL GGG388LXS02 "Replace igniter,recent one was getting voltage but not lighting,replace with truck stock opt test ok ; used 1 12400035 (IGNITER) from stock"
RANGE MAYTAG MGR6600FZ0 "Verified pop, sent pic. Updated purchase date per customer invoice. Replaced oven control. Leveled oven. Tested all functions. Op test ok. Brought back core for return."
DRYER MAYTAG MGDC215EW0 "Found a Christmas gift bag on blower,clean out,opt test ok"
REFRIGERATOR MAYTAG MFI2570FEW01 Main supply line is bad request customer to get a plumber and change the valve to a 1/4 inch sattle valve
RANGE GE JGSP28SEN3SS Found out ignator getting 122 v but not glowing and not functioning giving customer estimate ; used 1 12400035 (IGNITER 52.99) from stock
DISHWASHER WHIRLPOOL ADB1400AGW0 "Replace parts opt test ok ,also notice it won’t still drain found out garbage disposal cap was inside so where drain hose is hook on when is trying to push water out it bounce back dishwasher cause of cap avoiding water to come out explain customer to take it out in order to drain took picture also customer ask me if I can fix hes washer I told him to call our office for repair and he said he didn’t want to call he wanted me to fix it I told him my job more important then hes washer and That I wouldn’t do my boss like that when this company been taking care of me"
DISHWASHER WHIRLPOOL ADB1400AGW0 "Nothing works customer complaint ,check for any look connection did not found any check voltage to board 121 board not responding ordering board also found prove I’d pop on sb web and took pictures on receipt,also drain pump smell like burn ordering drain pump ; ordrng 1 W10879262 (pump motor) and 1 W10906422 (elect,control board)"
DRYER WHIRLPOOL NED4655EW Customer said it heat but she has to dry it three times check temp while running 381 degrees is heating check vent in back of dryer customer has flexible foil advise her to get semi regit metal also foil is squished in the back checking air flow is alright the issue is the venting behind dryer
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace sump pump,ran diagnostics,auto test,opt test okay"
ICEMAKER WHIRLPOOL WRF560SEYM04 "Found evap frost in freezer,ice all over steam out replace plastic thermistor,opt test ok explain customer if they frost building up again give us,thats should take care the issue leave water mat ; used 1 W10902214 (THERMISTOR) from stock"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Cc freezer temp was hi but then started working again ,temp on freezer now is 4 degrees ,ohm out thermister is good evap had good frost pattern did found loose wire on defrost elements that came out of connector I put it back on connector and make sure it didn’t came out ran diagnostics force defrost is good opt test ok fridge functioning correctly"
ICEMAKER WHIRLPOOL WRF560SEYM04 "Replace icemaker jump started,opt test ok"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found voltage going to pump but it wouldn’t start it would just hummm,inlet valve is filling is functioning properly ordering new sump pump,found pop in sb web also leave water mat ,pls schedule last stop of the day customer won’t be home till 3:30; ordrng 1 W11085683 (pump&motor)"
ICEMAKER WHIRLPOOL WRF560SEYM04 "Found freezer ice up,steam out all of it,opt test okay,ice maker not working 120v going to it but not cycling ordering new ; ordrng 1 4317943 (icemaker only)"
WASHER WHIRLPOOL WTW4950XW0 "Cc not spinning ,found motor burn,belt melted,cam burn ,shifter burn,also found oil leak through gear case giving customer est .do not order parts customer will not fix did not leave water mat machine not plug in customer disconnected hoses"
WRV986FDEM01 kitchenaid refrigerator Replace board,opt test ok; Job Cmpltd
MDB8959SBS3 maytag dishwasher Machine is a dishwasher.. CC that door won’t close.. found knife stuck in back of rack, causing rack to not go in all the way. Ran test cycle, op test ok. Placed water mat. Sent pic, Job Cmpltd
WGD75HEFW0 whirlpool dryer Cc filter net not catching all the lint,check blower wheel it was normal,she is not happy with design I told call consumer assist in her owners manual,there’s not issues with dryer explain to her if dryer sheets were to fall in filter use vacuum,opt test ok ; Job Cmpltd
WRV986FDEM01 kitchenaid refrigerator Cc fan freezer being loud,found lots of ice on evap,steam out,also ohm out defrost element 31.7,ohm out evap fuse it had continuedy when I check for voltage to element there was no voltage ordering board
WGD9400SW0 whirlpool dryer Dryer not heating. Found open thermal fuse. Replaced from t/s. Ran Test cycle. Vent starting to get clogged up. Cleared vent behind unit. Op test ok
NTW4516FW2 Amana Washer Replace part listed and took core home,ran diagnostics opt test ok
NTW4516FW2 Amana Washer Cc washer not doing anything,check power to outlet is correct,try to diagnose but is completely dead it wouldn’t let me.check voltage to board 120v board not responding,ordering board and shifter ; ordrng 1 W10913953 (actuator) and 1 W11170317 (CNTRL)
WRS325FDAM04 Whirlpool Refrigerator Replace fc module and rc module,leave water mat,also found loose wire,opt test ok
WHIRLPOOL WASHER No model plate. Removed case. Frame is heavily rusted. Rust and corrosion not covered by warr co. Found bleach dispenser clogged up . Cleaned out dispenser. Ran test cycle. All functions operating normally and timer is advancing. No water mat, machine in basement. Op test ok.; Job Cmpltd,
WRX735SDBM02 Whirlpool Refrigerator Found restricted water flow, suggested customer replace the water filter, and to contact the warranty if the ice-maker is still not working properly.
MC0165UW MAGIC CHEF MICROWAVE Replaced thermostats in microwave. Tested microwave, working properly.; Job Cmpltd
WTW7040DW1 WHIRLPOOL WASHER Replaced valve. Ran auto test. Hot and cold now working. Op test ok. .; Job Cmpltd
MC0165UW MAGIC CHEF MICROWAVE Found thermostats open. Office to order thermostats.; ordrng 1 3518905500 (THERMOSTAT ) and 1 3518906800 (THERMOSTAT )
WTW7040DW1 WHIRLPOOL WASHER Ran diagnostics error code f3e2,temp fault, f8e1,long fill. Ran manual diag. Cold valve is working, but no hot water. Removed hose, good hot water pressure to machine. Valve humming but no water. Will need new water valve. Office to order part.; ordrng 1 W11220230 (WATER VALVE)
MHWE950WW01 MAYTAG WASHER Found foreign material in drain boot between pump and tub. Removed material. Tested ok. Drained properly.; Job Cmpltd