Appliance Repair in Sheffield Lake, Ohio
for Sheffield Lake, OH
Great customer service
BARBARA - Sheffield Lake, OH
Tech came and replace door handle which was incorrectly put on by the manufacturer. According to factory rep the problem was cosmetic so I would have to put it on. Twenty minutes after I hung up the phone, Fred's Appl called to set up an appt for free! What great service.
Great Service - Works good as new!
VALERIE - Sheffield Lake, OH
TERESA - Sheffield Lake, OH
Tech was friendly and professional. However took two weeks for an appt and another week for a part. Part did not work so tech called whirlpool tech who said washer was functioning correctly. Fred’s tech and myself knew this info was incorrect but Fred’s tech took the advice of whirlpool tech which left me with a washer that still wasn’t functioning. Wish Fred’s tech would have called another whirlpool tech for better advice. Bc I was left with having to explain that the issue wasn’t with Fred’s tech but with the advice of whirlpool tech.....it would have been nice to have Fred’s follow up with me on problem. Instead Fred’s left my house knowing issue was still an issue.
Response from Fred's Appliance Service:
Good Morning Teresa, Thank you for your review. I have examined your job record notes. Whirlpool techline did in fact state your unit is working correctly. We are required by contract to follow their advice. I advise calling Whirlpool customer service at 800-253-1301 if you feel the unit is still not working correctly. Reference SR#7720351179 when calling. Please let us know if we may be of further assistance. Thank you! -The Fred's Team
Rachel - Sheffield Lake, OH
I was honestly surprised they had the part on hand that I needed replaced on my dishwasher. They were fast and very efficient.
DEBBIE - Sheffield Lake, OH
The technicians were very knowledgeable and able to solve the issue very quickly.
WHIRLPOOL DISHWASHER WDF520PADB0 CC that dishes not drying. Ran diag. 6-6, cool water entering machine. Did not have heated dry turned on.. Advised customer to run hot water in sink first and use high temp option. Also, must check filter 1/ month. Ran test cycle. Machine working properly. Optest ok.; Job Cmpltd,
GHW9100LW1 WHIRLPOOL STACKABLE W/D Spider gear (trunion) has broken, basket is grinding inside of tub, tub and basket assemblies will need replaced, will need two techs, get auth for double labor, cannot be done without two techs; ordrng 1 W10772612 (tub-outer) and 1 W10772617 (tub-outer) and 1 WP8181673 (gasket) and 1 WPW10250573 (basket),
WHIRLPOOL RANGE KCGS956ESS Verified pop, sent pic.. could not take pic of model plate as wall oven would have to be removed.. LR and RF burners not lighting correctly. Found burner caps out of position. Relocated burner tops and cleaned burners. Tested burners, optest ok.; Job Cmpltd,
MAYTAG DRYER MEDC400BW1 Tested dryer. Does nothing. Voltage checked 240t terminal block. Remove rear panel, thermal fuse open. Replaced with truck stock thermal fuse. Tests ok. Checked vent for proper air flow, all checks ok.; used 1 WP3392519 (THERMAL FUSE) from stock, , saved tckt .JOB COMPLTD
About Your Appointment
APPLIANCE REPAIR COST
Our service call and diagnosis fee is $89.95 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00
I would most definitely recommend Fred's to anyone. They called a few days before my appointment to verify. And the day of my appointment they called to tell me the repairman was running a little behind. They young man Ben. Knew what he was doing and had my ice maker up & running in no time. As he was working. I would ask him questions and he would answer them. And even showed me what he was doing. So again I would recommend Fred's to anyone.
What goes into the cost of our service call and diagnostics?
The purchase and maintenance of each technician’s van, including insurance and taxes.
Until Tesla releases a service van, we have to continue using gasoline for our vans.
From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.
We keep parts in our van that are prone to needing replaced during the average appliance lifespan.
We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.
Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.
Health and Retirement plans for each technician. Paid vacation and sick leave.
TAXES & LEGAL
As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.
Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.
Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.
Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.