Appliance Repair in Sheffield Lake, Ohio
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for Sheffield Lake, OH
Very happy with service. On time and professional.
Rita - Sheffield Lake, OH
On time, professional. No hassles. Explained repairs needed and accomplished them. Highly recommend them.
Great and fast service
Kaila - Sheffield Lake, OH
I was more than impressed with how quickly Fred’s got the job done. Would recommend.
Dori - Sheffield Lake, OH
I feel that the cost for the call was understandable. On the other hand, there should not have been a labor cost because the part had a warranty! It cost us over $200 for the lights in a brand new refrigerator! Ridiculous!
Response from Fred's Appliance Service:
Hi Dori, Thank you for you review! We always keep our diagnostic, parts, and labor charges separate. This way, our customers always know exactly what they are paying for and can make decisions regarding their repair accordingly. After reviewing your account, I see that Whirlpool chose to offer you a courtesy concession to cover the parts for you. This means that you were only responsible for the diagnostic and labor charges and were charged the amount that the technician quoted prior to the repair. We apologize if you feel that this is unfair in any way. We would recommend reaching out to Whirlpool if you feel that they should have also covered the labor charges. Have a great week and stay warm! The Fred's Team
They were very fast and pleasant. They were through on no time. I was very pleased with the service
Gloria - Sheffield Lake, OH
Rita - Sheffield Lake, OH
The serviceman was on time, polite, professional, clean, and informative. He fixed the issue and explained it very well. Very nice experience.
I am happy with the service I received
Donna - Sheffield Lake, OH
Really fantastic service
David - Sheffield Lake, OH
Your techs were fantastic. Very professional and friendly. No fooling around, they jumped right in & diagnosed the problems and fixed them promptly. You should be proud of your people!
Karen - Sheffield Lake, OH
Great service. Labor charge was way too expensive.
Richard - Sheffield Lake, OH
Honest & Friendly
DavidP - Sheffield Lake, OH
Gabriel was immediately looking out for me and my wallet. He was honest about the cost of the repair and suggested it would be best to purchase a new washer instead. He was professional, courteous and a good guy to talk to.
dennis - Sheffield Lake, OH
Garbiel was very nice. Took care of the job effienctly and cleanly.
Polite, efficient service was wonderful
Barbara - Sheffield Lake, OH
He was on time and he did a wonderful job and his demeanor was friendly and informative
Sean - Sheffield Lake, OH
TODD - Sheffield Lake, OH
DANIEL - Sheffield Lake, OH
Technicians Brian and Gabriel were very polite and professional. I would recommend them to others!
appreciate your good service
PETER - Sheffield Lake, OH
JANOS - Sheffield Lake, OH
He was very understanding and he took his time to explain the problem would highly recommend you guys
They did a nice job! They waited to make sure it worked!
dori - Sheffield Lake, OH
Awesome, we found the real problem
daniel - Sheffield Lake, OH
tom - Sheffield Lake, OH
Great customer service
BARBARA - Sheffield Lake, OH
Tech came and replace door handle which was incorrectly put on by the manufacturer. According to factory rep the problem was cosmetic so I would have to put it on. Twenty minutes after I hung up the phone, Fred's Appl called to set up an appt for free! What great service.
Great Service - Works good as new!
VALERIE - Sheffield Lake, OH
TERESA - Sheffield Lake, OH
Tech was friendly and professional. However took two weeks for an appt and another week for a part. Part did not work so tech called whirlpool tech who said washer was functioning correctly. Fred’s tech and myself knew this info was incorrect but Fred’s tech took the advice of whirlpool tech which left me with a washer that still wasn’t functioning. Wish Fred’s tech would have called another whirlpool tech for better advice. Bc I was left with having to explain that the issue wasn’t with Fred’s tech but with the advice of whirlpool tech.....it would have been nice to have Fred’s follow up with me on problem. Instead Fred’s left my house knowing issue was still an issue.
Response from Fred's Appliance Service:
Good Morning Teresa, Thank you for your review. I have examined your job record notes. Whirlpool techline did in fact state your unit is working correctly. We are required by contract to follow their advice. I advise calling Whirlpool customer service at 800-253-1301 if you feel the unit is still not working correctly. Reference SR#7720351179 when calling. Please let us know if we may be of further assistance. Thank you! -The Fred's Team
Rachel - Sheffield Lake, OH
I was honestly surprised they had the part on hand that I needed replaced on my dishwasher. They were fast and very efficient.
DEBBIE - Sheffield Lake, OH
The technicians were very knowledgeable and able to solve the issue very quickly.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Motor dispenser when out customer will install no need for us to come back paid service call and parts ; ordrng 1 W11202789 (139.14 MOTOR DISPENSER ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "I found same issue with this unit before when control not sending v to compressor when I arrive did not hear compressor running when I tap on control start up compressor I had to replace the board before found temp rising cause compressor not running check start device all good replacing board from truck stock ,opt test ok compressor started and start to feel cool coming in .; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock"
REFRIGERATOR AMANA LFHB2741PFAA "When arrive started taking parts out to get to the back and replace the kit,when trying to pull the kit cover off to get to the connector,the cover that covers the little evaporator in the back was seal inside in all corners,I can’t get to the power connector to unplug cause both covers are seal together try to take out as much silicone as I could and still not coming off customer said that the first company that was here that they were told to do it like that.i have pull it few times to take the silicone of corners and still not coming off but I’m afraid to break that sunction line on that little evap in the back do not understand why was a reason for silicone when there is a kit for this issue,but that’s not my concern took few pics try steam it and after little while finally got it out replace new kit opt test ok took me 2 hours and 12 minutes"
WASHER WHIRLPOOL WTW4950HW0 "CC that the unit does not fill and there is water in it. Ran diag F8E1 – NO FILL, LONG FILL, checked the water manual no water cold water coming threw the water line. Will need a plumber. Optest ok."
DISHWASHER KITCHENAID KUDC10IXWH0 "Replace board ran diagnostics test,opt test ok"
REFRIGERATOR KITCHENAID KRFF507ESS01 "Replace freezer led lights and freezer door lw10708432 ,opt test ok"
DISHWASHER KITCHENAID KUDC10IXWH0 Found a service pointer on same issue she explained me ask me to replace board ; ordrng 1 WPW10380685 (cntrl-elec)
REFRIGERATOR AMANA LFHB2741PFAA Frost in back ice maker there a kit for that issue ordering ; ordrng 1 5303918784 (air handler housin)
REFRIGERATOR KITCHENAID KRFF507ESS01 "Freezer led module flashing,and found dim ordering led module,and door got pitting and rust. ; ordrng 1 LW10708432 (dor-fip ss) and 1 W11205083 (LED MODULE )"
REFRIGERATOR MAYTAG MBF2258DEM00 "Found ice maker bad,replacing icemaker from truck stock,opt test ok ; used 1 W10884390 (ICE MAKER ASSY) from stock"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Everything is working properly,senior tech chad explain customer about dishwasher functions and how to work better and ran calibration and auto test,opt test ok found pop in sb web"
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Replace parts opt test ok ran fill test pass show customer all good ????
REFRIGERATOR MAYTAG MFI2570FEW01 "Replace parts opt test ok ,customer said we should have her email on file for office to send out the survey,.."
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Call tech line fridgedare speak to mike ask me to replace 241920103 242146002 he explain to me that is a fill tube frozen in the test we check was good so he thinks that will take care issue file #82255968; ordrng 1 241920103 (tube-water) and 1 242146002 (GASKET FUNNEL )
REFRIGERATOR MAYTAG MFI2570FEW01 "Ordering valve it sending water when not suppose to,to the ice maker is having previous issue ,also she could take out bin found bin latch jammed order bin ; ordrng 1 W11043013 (valve) and 1 W11185686 (BIN)"
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Had a defrost issue took me 1 hour and 45 minutes to steam block ice on evap,the fuse was not connected I reboot computer,opt test ok"
RANGE MAYTAG MGR6600FZ0 "Replace parts opt test ok ,control that was order wasn’t black it was white but customer was ok with the white control"
WASHER WHIRLPOOL WTW4816FW2 "Cold water pressure is low coming out of hose customer need a plumber,found error code f8e1 no fill long fill ran calibration and auto test advise customer for time being wash clothes on hot water after 8 to 10 minutes it switch to wash but it stay on sensing and fill three times before it switch to wash so I think is a plumbing issue I advise customer to fix cold water if it still doing same thing just going to have to order a board ,took pic pop also found on sb web"
RANGE MAYTAG MGR6600FZ0 "Found f2e1 fault code flashing on display. Shut off power to range at circuit breaker panel to make sure microwave is not on same circuit as this has been known to cause interference. Range is on a separate circuit. Per tech sheet, this is a stuck key. Called whirl TL, Sterling, 7723508659. He said this can be caused by someone holding a key too long. he said if code comes back again, replace control. Customer has not used the oven since new control was put in and said the code just pops up when not in use. Per SM, we will order another control.; ordrng 1 W11101561 (CONTROL)"
REFRIGERATOR MAYTAG MFI2570FEW01 "Found fill tube froze with ice after valve repair,steam opt test ok,"
RANGE WHIRLPOOL GGG388LXS02 "Replace igniter,recent one was getting voltage but not lighting,replace with truck stock opt test ok ; used 1 12400035 (IGNITER) from stock"
RANGE MAYTAG MGR6600FZ0 "Verified pop, sent pic. Updated purchase date per customer invoice. Replaced oven control. Leveled oven. Tested all functions. Op test ok. Brought back core for return."
DRYER MAYTAG MGDC215EW0 "Found a Christmas gift bag on blower,clean out,opt test ok"
REFRIGERATOR MAYTAG MFI2570FEW01 Main supply line is bad request customer to get a plumber and change the valve to a 1/4 inch sattle valve
RANGE GE JGSP28SEN3SS Found out ignator getting 122 v but not glowing and not functioning giving customer estimate ; used 1 12400035 (IGNITER 52.99) from stock
DISHWASHER WHIRLPOOL ADB1400AGW0 "Replace parts opt test ok ,also notice it won’t still drain found out garbage disposal cap was inside so where drain hose is hook on when is trying to push water out it bounce back dishwasher cause of cap avoiding water to come out explain customer to take it out in order to drain took picture also customer ask me if I can fix hes washer I told him to call our office for repair and he said he didn’t want to call he wanted me to fix it I told him my job more important then hes washer and That I wouldn’t do my boss like that when this company been taking care of me"
DISHWASHER WHIRLPOOL ADB1400AGW0 "Nothing works customer complaint ,check for any look connection did not found any check voltage to board 121 board not responding ordering board also found prove I’d pop on sb web and took pictures on receipt,also drain pump smell like burn ordering drain pump ; ordrng 1 W10879262 (pump motor) and 1 W10906422 (elect,control board)"
DRYER WHIRLPOOL NED4655EW Customer said it heat but she has to dry it three times check temp while running 381 degrees is heating check vent in back of dryer customer has flexible foil advise her to get semi regit metal also foil is squished in the back checking air flow is alright the issue is the venting behind dryer
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replace sump pump,ran diagnostics,auto test,opt test okay"
ICEMAKER WHIRLPOOL WRF560SEYM04 "Found evap frost in freezer,ice all over steam out replace plastic thermistor,opt test ok explain customer if they frost building up again give us,thats should take care the issue leave water mat ; used 1 W10902214 (THERMISTOR) from stock"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Cc freezer temp was hi but then started working again ,temp on freezer now is 4 degrees ,ohm out thermister is good evap had good frost pattern did found loose wire on defrost elements that came out of connector I put it back on connector and make sure it didn’t came out ran diagnostics force defrost is good opt test ok fridge functioning correctly"
ICEMAKER WHIRLPOOL WRF560SEYM04 "Replace icemaker jump started,opt test ok"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found voltage going to pump but it wouldn’t start it would just hummm,inlet valve is filling is functioning properly ordering new sump pump,found pop in sb web also leave water mat ,pls schedule last stop of the day customer won’t be home till 3:30; ordrng 1 W11085683 (pump&motor)"
ICEMAKER WHIRLPOOL WRF560SEYM04 "Found freezer ice up,steam out all of it,opt test okay,ice maker not working 120v going to it but not cycling ordering new ; ordrng 1 4317943 (icemaker only)"