Appliance Repair in Sheffield Lake, Ohio

Local Reviews
for Sheffield Lake, OH

Rated 4.0 out of 5 stars based on 4 customer reviews

Map of Sheffield Lake, OH

GIVE BRIAN A RAISE!





Map of Sheffield Lake, OH

Fantastic Service




Both Russell and Paul were very professional and did a great job! Would definitely use Fred's Appliance again from my repairs.


Map of Sheffield Lake, OH

Robert





Map of Sheffield Lake, OH

Just Motivatedc Me to DIY Next Time




My beef is with charging me $245 to swap out a thermostat that took the technician not more than 15 minutes to complete. I was charged $92 in labor! Does this mean that Fred's charges $368 per hour in labor?!?!? I'll never do business with you folks again. Next time, I'll save myself $200 and do it myself. And to make m atters worse, the technician didn't have the part in his truck even though he told me that the thermostat that failed was a common problem with the Whirlpool dryer. You can imagine the amount of clothes I had to wash after waiting for close to a week for my dryer to be repaired.


Paul H.

Paul H.

GFE28HMHDES GE REFRIGERATOR Unit is having issue with fan noise, fits bulletin RF05-15, has sticker for fan being changed, unaware as to whether or not sum was installed, ordering SUM kit; ordrng 1 WR49X25197 (SUM KIT)

Near Pasadena Ave, Sheffield Lake, OH 44054
Chris H.

Chris H.

KMHS120ESS2 KITCHENAID MICROWAVE Customer complaint that unit displayed an open close door error code, states its been fine and she was going to cancel appointment, looked over unit, started glass of water for 2minutes, opened and closed door several times attempting to duplicate issue, unable to duplicate issue, unit operates as designed; Job Cmpltd

Near N Abbe Rd, Sheffield Lake, OH 44054
Paul H.

Paul H.

WRF560SMYW05 WHIRLPOOL REFRIGERATOR Unit has has buildup in bottom of fc due to faulty drain "valve", is allowing air in which is subsequently freezing, needs replaced, also items in RC are too cold, damper is not cycling, needs replaced as well; ordrng 1 W10854533 (valve) and 1 W11087463 (DAMPER CONTROL),

Near Berkeley Dr, Sheffield Lake, OH 44054
Brian B.

Brian B.

FRIGIDAIRE STACK W/D FFLE1011MW0 CC of no cold water. Found hot and cold lines reversed in house plumbing. Reversed hoses. Removed front panel. Found a pillow had come apart and the stuffing was all over lower components. Cleaned out washer. Ran test cycle. Optest ok. Office to bill.;

Near Brockley Ave, Sheffield Lake, OH 44054

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Fred’s Appliance for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.


Customer Financing

We offer 6 month financing for any repair cost that is $99 or more. Each customer is subject to credit approval from Paypal.

Not sure if you will qualify?

Apply for Financing

About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $89.95 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide. For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $45.00

Fred's Appliance
Reviewed from Google

4.8 out of 5 stars

Shirley Green
Shirley Green

5 out of 5 stars

posted 2 weeks ago

Your technician, Jeff, just left so I can write my review. I have been very impressed with this business from day one, very businesslike, very professional, very helpful. The ease of scheduling an appointment online was much appreciated. And being able to track your technician's progress was a terrific perk. I could go ahead and do other things about the house while waiting. The phone alert that he was on his way-excellent. Jeff arrived and checked my disabled washer. An expensive part was available, but given the washer's age, Jeff's suggestion was a new washer was the way to go, rather than to keep putting money into this 2003 appliance. (I had the same feeling). Jeff was friendly and professional.

I highly recommend Fred's Appliance and will definitely use again if


COST BREAKDOWN

What goes into the cost of our service call and diagnostics?

VANS

The purchase and maintenance of each technician’s van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

Includes the Three Week Course at our Academy, but also continuing education throughout the technician’s career.

MOBILE TECHNOLOGY

Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

OFFICE BUILDING

Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.


TECHNICIAN INFO

Our office will send an email the day before your appointment providing the technician’s picture and name. We are guests in your home and we want to ensure you know who we are sending.

The email will also contain a link to confirm your appointment, making the process quick and easy!

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Fred’s Appliance, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Parts Warranty
90 Days Labor (on installed parts)
30 Days on Service Call

When you deal with Fred’s, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.


LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.