Appliance Repair in Sheffield Lake, Ohio
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for Sheffield Lake, OH
Mark - Sheffield Lake, OH
Very knowledgeable and courteous.
Very happy with service. On time and professional.
Rita - Sheffield Lake, OH
On time, professional. No hassles. Explained repairs needed and accomplished them. Highly recommend them.
Great and fast service
Kaila - Sheffield Lake, OH
I was more than impressed with how quickly Fred’s got the job done. Would recommend.
Dori - Sheffield Lake, OH
I feel that the cost for the call was understandable. On the other hand, there should not have been a labor cost because the part had a warranty! It cost us over $200 for the lights in a brand new refrigerator! Ridiculous!
Response from Fred's Appliance Service:
Hi Dori, Thank you for you review! We always keep our diagnostic, parts, and labor charges separate. This way, our customers always know exactly what they are paying for and can make decisions regarding their repair accordingly. After reviewing your account, I see that Whirlpool chose to offer you a courtesy concession to cover the parts for you. This means that you were only responsible for the diagnostic and labor charges and were charged the amount that the technician quoted prior to the repair. We apologize if you feel that this is unfair in any way. We would recommend reaching out to Whirlpool if you feel that they should have also covered the labor charges. Have a great week and stay warm! The Fred's Team
They were very fast and pleasant. They were through on no time. I was very pleased with the service
Gloria - Sheffield Lake, OH
Rita - Sheffield Lake, OH
The serviceman was on time, polite, professional, clean, and informative. He fixed the issue and explained it very well. Very nice experience.
I am happy with the service I received
Donna - Sheffield Lake, OH
Really fantastic service
David - Sheffield Lake, OH
Your techs were fantastic. Very professional and friendly. No fooling around, they jumped right in & diagnosed the problems and fixed them promptly. You should be proud of your people!
Karen - Sheffield Lake, OH
Great service. Labor charge was way too expensive.
Richard - Sheffield Lake, OH
Honest & Friendly
DavidP - Sheffield Lake, OH
Gabriel was immediately looking out for me and my wallet. He was honest about the cost of the repair and suggested it would be best to purchase a new washer instead. He was professional, courteous and a good guy to talk to.
dennis - Sheffield Lake, OH
Garbiel was very nice. Took care of the job effienctly and cleanly.
Polite, efficient service was wonderful
Barbara - Sheffield Lake, OH
He was on time and he did a wonderful job and his demeanor was friendly and informative
Sean - Sheffield Lake, OH
TODD - Sheffield Lake, OH
DANIEL - Sheffield Lake, OH
Technicians Brian and Gabriel were very polite and professional. I would recommend them to others!
appreciate your good service
PETER - Sheffield Lake, OH
JANOS - Sheffield Lake, OH
He was very understanding and he took his time to explain the problem would highly recommend you guys
They did a nice job! They waited to make sure it worked!
dori - Sheffield Lake, OH
Awesome, we found the real problem
daniel - Sheffield Lake, OH
tom - Sheffield Lake, OH
Great customer service
BARBARA - Sheffield Lake, OH
Tech came and replace door handle which was incorrectly put on by the manufacturer. According to factory rep the problem was cosmetic so I would have to put it on. Twenty minutes after I hung up the phone, Fred's Appl called to set up an appt for free! What great service.
Great Service - Works good as new!
VALERIE - Sheffield Lake, OH
TERESA - Sheffield Lake, OH
Tech was friendly and professional. However took two weeks for an appt and another week for a part. Part did not work so tech called whirlpool tech who said washer was functioning correctly. Fred’s tech and myself knew this info was incorrect but Fred’s tech took the advice of whirlpool tech which left me with a washer that still wasn’t functioning. Wish Fred’s tech would have called another whirlpool tech for better advice. Bc I was left with having to explain that the issue wasn’t with Fred’s tech but with the advice of whirlpool tech.....it would have been nice to have Fred’s follow up with me on problem. Instead Fred’s left my house knowing issue was still an issue.
Response from Fred's Appliance Service:
Good Morning Teresa, Thank you for your review. I have examined your job record notes. Whirlpool techline did in fact state your unit is working correctly. We are required by contract to follow their advice. I advise calling Whirlpool customer service at 800-253-1301 if you feel the unit is still not working correctly. Reference SR#7720351179 when calling. Please let us know if we may be of further assistance. Thank you! -The Fred's Team
Rachel - Sheffield Lake, OH
I was honestly surprised they had the part on hand that I needed replaced on my dishwasher. They were fast and very efficient.
WASHER MAYTAG MVWB835DW1 "Found error F0e3 overload Fault is displayed when the main control detects a load size that exceeds the washer’s capacity OR basket cannot be turned. This may signify:and F0E5 off balance load Fault is displayed when an off balance condition is detected ran test 1,2,5,6,7,and last one was drain pump pass explain customer that hes overloading the washer and that 8 bath towels is and maximum exceed of a full load also when having off balance load he needs to pause machine and re arranged clothes then press start,no other issue found,ran calibration and auto test,opt test ok"
RANGE WHIRLPOOL WOS51EC0AS00 "Fuses blowing,jumpstarts it and it turn UI on replacing from truck stock opt test ok ; used 1 WPW10545255 (FUSE-THRML) from stock"
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Replaced valve. Found icemaker not calling for water, checked old valves and new valves. Old valves were bad and new valve checked good on resistance. Replaced icemaker from t/s. Tested, cycled and called for water. Op test ok.; used 1 W10882923 (ICE MAKER ASSY 100.57) from stock"
DRYER HOTPOINT HTDX100EM8WW "Replace parts,opt test ok"
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Front dispenser working. Went through service test, ice maker cycled and when it called for water 120 v but water did not dispense into icemaker. ; ordrng 1 WPW10498990 (valve-inlt 79.87), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER WHIRLPOOL RTW4516FW1 "Lid lock fault, long drain fault. Lid lock not locking and drain pump is humming not draining.******* do not order parts; ordrng 1 W10919003 (pump-water 135.22) and 1 W11307244 (LID LOCK 86.85), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER AMANA NFW7300WW00 "So found control sending 120 v to drain pump but in second it goes down to zero voltage and drain pump does not turn on check harness but it was good check pump for continuity is good ,found error pump system error faulty customer going to need a control but he will think about it do not order parts opt test ok ; ordrng 1 WPW10525371 (cntrl-elec 237.76), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER AMANA NTW4516FW1 "Replace control,ran calibration and auto test pass,took old control with me for return,opt test ok"
REFRIGERATOR FRIGIDAIRE LFHB2741PFAA "Found no frost on back by the air handler kit I replace fan is working also found no water inside ice maker fill tube line was frozen Frigidaire explain me how to take care issue by putting foil duct tape around the line for ten inches,so stem ice and wrap foil tape around fill tube opt test ok"
REFRIGERATOR MAYTAG MFI2570FEW01 "Notice customer had the same pin valve ask her to replace it for an inlet valve unplug water line from back it didn’t had no pressure going to fridge water pressure was to low valve mite be corroded .there is no issue with fridge,opt test okay"
WASHER AMANA NFW7300WW00 "Drain pump wasn’t draining,and found bad connection on drain pump corrected opt test ok"
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Found out there was and extra washer and only need it one I call Shawn and he help me put all together,opt test ok"
WASHER MAYTAG MVWX655DW1 "CC that there is a noise on an agitate. Ran diag no codes. Ran a manual test on agitate and on spin no noise. Ran a normal wash with a blanket, the cam was rubbing on the shield. Replaced the cam and the shield from t/s. Optest ok. ; used 1 W10721967 (PULLEY), and 1 WPW10427633 (SHIELD) from stock"
REFRIGERATOR KITCHENAID KSC24C8EYY02 Replace part listed opt test ok also found no ice underneath motor mess with connector and motor started working if it happens again I believe is a defective motor
WASHER MAYTAG MVWB835DW3 CC that there is a musty smell if not used in a couple days. Advised Cust that there is still water in the tub that can be getting the musty smell. Advised Cust to use 1-2 tablespoons of he detergent and do a clean washer. Started a normal cycle and a drain and spin. Optest ok.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Clear ice from underneath check gasket it wasn’t crack if it continued leaking water inside it need a seal told customer to keep in eye on it ,opt test ok"
DRYER MAYTAG MEDC465HW0 "Check temp on back of dryer vent 173 degrees,heating element is cycle on and off properly put some clothes in read 170 degrees coming,dryer working properly,opt test ok"
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Motor dispenser when out customer will install no need for us to come back paid service call and parts ; ordrng 1 W11202789 (139.14 MOTOR DISPENSER ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "I found same issue with this unit before when control not sending v to compressor when I arrive did not hear compressor running when I tap on control start up compressor I had to replace the board before found temp rising cause compressor not running check start device all good replacing board from truck stock ,opt test ok compressor started and start to feel cool coming in .; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD) from stock"
REFRIGERATOR AMANA LFHB2741PFAA "When arrive started taking parts out to get to the back and replace the kit,when trying to pull the kit cover off to get to the connector,the cover that covers the little evaporator in the back was seal inside in all corners,I can’t get to the power connector to unplug cause both covers are seal together try to take out as much silicone as I could and still not coming off customer said that the first company that was here that they were told to do it like that.i have pull it few times to take the silicone of corners and still not coming off but I’m afraid to break that sunction line on that little evap in the back do not understand why was a reason for silicone when there is a kit for this issue,but that’s not my concern took few pics try steam it and after little while finally got it out replace new kit opt test ok took me 2 hours and 12 minutes"
WASHER WHIRLPOOL WTW4950HW0 "CC that the unit does not fill and there is water in it. Ran diag F8E1 – NO FILL, LONG FILL, checked the water manual no water cold water coming threw the water line. Will need a plumber. Optest ok."
DISHWASHER KITCHENAID KUDC10IXWH0 "Replace board ran diagnostics test,opt test ok"
REFRIGERATOR KITCHENAID KRFF507ESS01 "Replace freezer led lights and freezer door lw10708432 ,opt test ok"
DISHWASHER KITCHENAID KUDC10IXWH0 Found a service pointer on same issue she explained me ask me to replace board ; ordrng 1 WPW10380685 (cntrl-elec)
REFRIGERATOR AMANA LFHB2741PFAA Frost in back ice maker there a kit for that issue ordering ; ordrng 1 5303918784 (air handler housin)
REFRIGERATOR KITCHENAID KRFF507ESS01 "Freezer led module flashing,and found dim ordering led module,and door got pitting and rust. ; ordrng 1 LW10708432 (dor-fip ss) and 1 W11205083 (LED MODULE )"
REFRIGERATOR MAYTAG MBF2258DEM00 "Found ice maker bad,replacing icemaker from truck stock,opt test ok ; used 1 W10884390 (ICE MAKER ASSY) from stock"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Everything is working properly,senior tech chad explain customer about dishwasher functions and how to work better and ran calibration and auto test,opt test ok found pop in sb web"
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Replace parts opt test ok ran fill test pass show customer all good ????
REFRIGERATOR MAYTAG MFI2570FEW01 "Replace parts opt test ok ,customer said we should have her email on file for office to send out the survey,.."
REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Call tech line fridgedare speak to mike ask me to replace 241920103 242146002 he explain to me that is a fill tube frozen in the test we check was good so he thinks that will take care issue file #82255968; ordrng 1 241920103 (tube-water) and 1 242146002 (GASKET FUNNEL )
REFRIGERATOR MAYTAG MFI2570FEW01 "Ordering valve it sending water when not suppose to,to the ice maker is having previous issue ,also she could take out bin found bin latch jammed order bin ; ordrng 1 W11043013 (valve) and 1 W11185686 (BIN)"
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Had a defrost issue took me 1 hour and 45 minutes to steam block ice on evap,the fuse was not connected I reboot computer,opt test ok"
RANGE MAYTAG MGR6600FZ0 "Replace parts opt test ok ,control that was order wasn’t black it was white but customer was ok with the white control"