Appliance Repair in Solon, Ohio

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Local Reviews
for Solon, OH

Rated 4.5 out of 5 stars based on 52 customer reviews

Map of Solon, OH

Ice Maker Repair




Tech polite/competent and thought he fixed problem but ice maker still not working properly


Response from Fred's Appliance Service:

Hi Gayle, Thank you for taking the time to submit your review! We are so sorry to hear that your unit still isn't working. It looks like we recently scheduled another visit to come take a look. We will get you all taken care of! Thanks! The Fred's Team


Map of Solon, OH

Five Star




Quality repair on schedule, well explained. All service organizations should use Fred’s as a practical model.


Map of Solon, OH

I appreciated the call to let me know of arrival time.





Map of Solon, OH

Jim




Great job explaining the problem with our appliance. Also, explained how to properly make sure filters were kept clean and how to remove.


Response from Fred's Appliance Service:

Hi Jim, Thank you for sharing your experience with us! We are so happy to hear that Corina took the time to explain the problem as well as some maintenance tips to help out in the future! Have a great weekend! The Fred's Team


Map of Solon, OH

Persistent!




I had a couple of issues with my washing machine and none were straightforward. I really appreciated that service that Robert provided with his persistence to get my machine to work.


Map of Solon, OH

ice maker repair




Great Service, Good Price, Arrived Within Time Frame


Map of Solon, OH

Laurie Sadler




Corrine was terrific. I would highly rate her professionalism, expertise and customer service. Have to say all of my experiences with Fred’s has been excellent! Keep up the great work you do!


Response from Fred's Appliance Service:

Hi Laurie, Thank you for sharing! We're so happy to hear that Corina was professional and helpful in repairing your unit! Have a great week! The Fred's Team


Map of Solon, OH

Erica




I honestly think Fred’s appliance was extremely professional! The woman who came out was VERY SWEET AND KNEW WHAT SHE WAS DOING!!!!! I highly recommend this company!!!!!


Response from Fred's Appliance Service:

Lawrence, Thank you for taking the time to share your experience with us. We are happy to hear that Corina provided such great service! Have a great week! The Fred's Team


Map of Solon, OH

Great great service





Map of Solon, OH

Very disappointed




The technician was not knowledgeable. She seemed stunned and took pictures, & had to check with her boss. She did not take the dryer apart she assumed the issue was “crayon” since we have a toddler. I told her it’s highly unlikely it’s crayon and dryer had been leaving black marks for a while. Then last week it ruined a whole load. Her notes were sent to Whirlpool/Maytag and since she coded this as a “cometic issue” they are not covering it and refusing to even send out a master technician. I’m very dissapointed with Maytag & Fred’s. We are left now with a faulty dryer and due to a technicians incompetence and unwillingness to further investigate this will be our financial responsibility. I would like to mention we waited an entire week for Freds to come out without a working dryer and we didn’t receive a thorough investigation into the issue. Only an assumption.


Response from Fred's Appliance Service:

Hi David, Thank you for taking the time to submit your review. Our technicians are all experienced and are kept up-to-date on their training. While our technician is certain that the cause of the issue is from something external to the unit, she is unsure of what exactly that external factor is. Seeing melted crayon in a unit is actually rather common, but typically it is brightly colored; so you can see how this could be puzzling. Our technician may not be sure what the specific cause is, but suggested it may be from crayons. However, we are certain this is not from a faulty or broken machine. We apologize that you had to wait 1 week for service. We are in the midst of our busy season but do our best to send technicians out as quickly as possible! Thank you, The Fred's Team


Dan H.

Dan H.

WDT750SAHZ0 WHIRLPOOL DISHWASHER Customer complaint that unit is not drying dishes, ran diagnostics, no error codes found, unit completed test cycle heater is working, unit is operating as designed, advised customer to use rinse aid and to run hot water in sink before starting unit and that plastics will not dry in dishwasher ; Job Cmpltd

Near Kerrington Way, Solon, OH 44139
Robert A.

Robert A.

WHIRLPOOL REFRIGERATOR JFC2089HES Found unit off and at room temp, turned on, found dye in evap area, comp loud, tapped system, in 20”vac, added 134a, needs comp, evap and drierFrz door slides rusted hard to open; ordrng 1 12002041 (EVAP) and 1 TJAF1200 (PROCESS STUB) and 1 W10160407 (COMP KIT) and 2 WP13055901 (SLIDE)s, schdld next appmnt for 8/17 FRI ! [***],

Near Capilano Dr, Solon, OH 44139
Dan H.

Dan H.

C301 JENN-AIR COOK TOP Customer complaint that burner knob is broken, confirmed, ordering burner knob, customer will install ; ordrng 1 WPY700854 (KNOB)

Near Sherwood Dr, Solon, OH 44139
Gail V.

Gail V.

MAYTAG WASHER MVWB765FW0 Installed adj, op test ok; Job Cmpltd,

Near Forest Glen Ave, Solon, OH 44139
Robert A.

Robert A.

KENMORE DRYER ELE 110.60724990 Ran unit, low airflow to outside, found high cut off open, jumped out, good heat, replaced, op test ok

Near Meadowdale Dr, Solon, OH 44139
Dan H.

Dan H.

C301 jenn-air cooktop ele Installed new infinite switches, op test good ; Job Cmpltd

Near Sherwood Dr, Solon, OH 44139
Dan H.

Dan H.

KUIA18NNJS6 kitchenaid ice machine Customer complaint that unit is not making ice and making a loud noise, loud noise is coming from recirculation pump, found unit leaking through cabinet, unit needs new control board and recirculating pump, advised customer that the leak trough the cabinet cannot be repaired

Near Gaelic Glen, Solon, OH 44139
Maddie P.

Maddie P.

KUIA18NNJS6 kitchenaid ice machine Customer complaint that unit is not making ice and making a loud noise, loud noise is coming from recirculation pump, found unit leaking through cabinet, unit needs new control board and recirculating pump, advised customer that the leak trough the cabinet cannot be repaired, customer does not want repair

Near Gaelic Glen, Solon, OH 44139
Dan H.

Dan H.

WRF540CWHZ00 WHIRLPOOL REFRIGERATOR Recovered refrigerant, installed evaporator and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 WPW10143759 (DRIER)

Near Kerrington Way, Solon, OH 44139
Corina B.

Corina B.

MDB4949SDZ0 MAYTAG DISHWASHER CC that the unit in not cleaning the dishes. Started a normal was no water went into unit ran diag f6e4 float switch. F6e1. Low water. Found the float switch open. Reset the float switch. Started a normal cycle. Optest ok. Advised cust to put brackets for the dishwasher to be secured. ; Job Cmpltd

Near Bellerive Dr, Solon, OH 44139
Robert A.

Robert A.

WHIRLPOOL REFRIGERATOR WRS322FDAM04 Installed ice door asm, op test ok; Job Cmpltd,

Near S Roundhead Dr, Solon, OH 44139
Brian M.

Brian M.

DWU9200AAX MAYTAG DISHWASHER Installed spray arms and retainer ran test cycle OP TEST OK ; Job Cmpltd

Near Westminster Dr, Solon, OH 44139
Dan H.

Dan H.

WTW7040DW0 WHIRLPOOL WASHER Customer complaint that unit shuts off during sensing cycle, started normal wash cycle, unit filled and advanced to wash cycle, ran diagnostics found f7e5(locked rotor) and f6e2(serial communication error), found rotor hitting washer pan, raised feet, harness between user interface and control is good, unit needs new control and user interface ; ordrng 1 W10812423 (cntrl-elec) and 1 W10858298 (console assy)

Near Lisa Ln, Solon, OH 44139
Corina B.

Corina B.

KGCU463VSS00 KITCHENAID COOK TOP CC that the RT front burner is not working. Cleaned the burner. Optest ok.; Job Cmpltd

Near Springside Ln, Solon, OH 44139